Professional Remote Support for Inglewood, California Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by major IT support organizations. Many small companies permit themselves to grow excessively reliant on individual engineers or small support firms who lack the size or extensive knowledge to react quickly or efficiently to network emergencies. Still other small businesses turn to giant support firms staffed with technicians trained to offer by-the-numbers solutions to ordinary problems but who are missing the background and technical scope to deal with the variety of environments and lack of standardization that characterizes small company information networks.

Progent's proven methodology for delivering low-cost and effective technical service to small businesses has made Progent one of the most respected Microsoft-certified IT consulting organizations in the industry. Progent has delivered online support to companies in every state in the country (refer to Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house network service team. This can reduce expenses and minimize technical risks for big projects like application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to plan and execute your cloud computing strategy.

Core Technologies Serviced by Progent for Office Networks in Inglewood, California
Progent provides the services of certified experts for all facets of network technology deployed in small and midsize organizations. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Inglewood, California Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network management. Progent's model for providing computer support is built on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Support Model ensures rapid response, thorough service records, consistent follow-up, and strict cost control across an array of IT support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and fix hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's network engineers makes it possible to resolve most IT issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: onsite service professionals when you need them as well as the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business software developers. The wait time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable support from an online Help Desk Call Center with effective telephone assistance, online repair tools, and sufficient technical strength for all needed escalation. Because smaller businesses usually are constrained by tight information technology funds and can spare little executive bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that small business computer networks are always up and running. Read more concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, fault tolerant it system design, virtualization solutions, plus integration, programming and training for small business programs including financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site relocations and major software migrations, longer term projects like management analytics software programming and customization, relational database application programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of on-site data center that is practical for the majority of small and midsize organizations. Because Progent uses the same data centers that host the equipment of some of the planet's largest IT companies, Progent can eliminate the cost of building and managing the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is constantly tracked, and systems are consistently archived and ready for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's servers in a setting that not only delivers the top level of dependability and extensibility but that is also simple for clients to migrate to another support provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and network administration while achieving world-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can support the multi- platform and loosely standardized networks typical of small businesses, and retains control of the licenses in the client's hands so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote support to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for network information protection and reporting.

The breadth and depth of Progent's engineering staff bring a unique set of advantages to clients wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional experience, at the forefront of network service, executing a wide variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for solving actual IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for fast solutions. Another advantage of granular billing is that clients will be less tempted to permit minor issues to stay unaddressed until they grow into big problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation given by each consultant to every client. The discipline of documenting and archiving support records results in more effective service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Inglewood, California business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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