Expert Remote Troubleshooting for Irvine, California Computer Networks from Microsoft Certified Engineers
Small companies have typically been underserved by large network support firms. Many small businesses permit themselves to grow excessively reliant on freelance engineers or small consulting firms who lack the bandwidth or comprehensive skill sets to react promptly or effectively to network emergencies. Still other small businesses turn to giant support firms staffed with technicians trained to offer by-the-numbers fixes for ordinary problems but who are missing the experience and technical scope to handle the variety of configurations and absence of standardization that characterizes small business IT systems.

Progent's proven approach to delivering affordable and effective technical support to small companies has made Progent among the top Microsoft Gold IT service organizations in the industry. Progent has delivered remote support to companies in every state in the United States and can dispatch onsite technical support in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support personnel. This can save money and minimize technical risks for major projects such as software programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to help your company to design and implement your cloud strategy.

Popular Practice Areas Supported by Progent's Consultants for Companies in Irvine, California
Progent's nationwide team of world-class experts offers help for virtually all aspects of network technology deployed by organizations of any size. Practice areas supported by Progent in Irvine include:

Support Delivery Options for Irvine, California Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive service documentation, dependable follow-through, and tight expense monitoring across a range of IT support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair network issues without the expense or time loss of on-premises service calls. The background of Progent's network consultants makes it possible to handle most network issues quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online computer support services.

  • On-site Support
    Progent offers onsite technical support for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to give small companies the optimal solution: in-person support technicians when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more about why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who require fast and dependable support from a professional Help Desk with efficient phone assistance, online troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by limited information technology budgets and can provide scant executive attention for dealing with network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that business computer networks stay up and running. Read more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network protection consulting, non-stop network engineering, server virtualization solutions, plus integration, customization and training for business software such as financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site moves and major software upgrades, longer term projects such as management information software programming and support, relational database application development and administration services, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of availability, security, and performance than is possible using the class of internal data center that is realistically affordable for most small companies. Because Progent uses the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can save you the cost of creating and managing the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain current, protection and performance is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for clients to migrate to another service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit companies with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can support the multi- platform and loosely standardized environments common with smaller businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online support services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize local resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop management services.

Why Progent Is the Smart Alternative for Irvine, California Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate network consulting allow small businesses to avoid the problems related to excessive dependence on thinly staffed service organizations or individual engineers.

Working with Progent allows your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network services, smaller businesses sometimes rely heavily on freelance consultants. Though individual service engineers have lower overhead than more substantial IT service organizations and can typically charge apparently smaller rates, freelancers are sometimes too busy to react rapidly to critical problems. If an independent consultant is occupied with different customer, sick, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance in case of a crisis. As your company expands, network unavailability or difficulties with line-of-business applications get more expensive. The money you thought you were saving on an independent consultant can be eaten up fast due to lost productivity. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a large engineering group to depend on for advice requires them to train in place while your business winds up with the costs for their ongoing education.

  • Have Access to Expertise in Advanced Information Technology Issues
    The majority of small service organizations or freelance engineers specializing in small company IT support may excel at delivering routine solutions but don't have the experience to deal efficiently with complex IT environments with a variety of operating systems, numerous offices, VoIP systems, remote clients, integrated accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive team of specialists can benefit your small business because enterprise environments are inherently complex, support problems demand thorough understanding of in many technical disciplines, and achieving an acceptable degree of robustness, availability, and security requires enterprise-proven processes.

  • Build a Firm Basis for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs commonly get tossed on top of a weak structure. As a company grows, stability and expandability issues can undermine the success of the business. These environments need proper evaluation, intelligent business analysis, and broad-based expertise to migrate to a network environment that will act as the reliable foundation to meet current business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Resellers
    Small companies need guidance and education to work through an ever more complicated array of IT alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match technical support with the genuine needs of clients. Mixing network consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor rather than being based on the true requirements of a customer.

How to Contact Progent
If your Irvine, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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