Irvine, CA Online Help from World-class Computer Network Troubleshooting Professionals
Progent's computer technical support services can deliver your Irvine, CA business budget-friendly and consistent access to world-class consulting experts. By providing network support service when you need it, providing specialized knowledge for line-of-business technologies, offering unique services such as 24x7 server monitoring, and charging only for services you use, Progent gives your Irvine, California business an economical alternative for maximizing the productivity of small-scale office networks. Whether you run an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to create and maintain a reliable and safe information system and to have quick access to the seasoned consulting typically available only to businesses who can maintain a large in-house IT organization.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for big projects such as application development, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to help your business to plan and implement your cloud strategy.

Key Technologies Supported by Progent for Businesses in Irvine, California
Progent offers the support of certified consultants for all facets of network technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Irvine, California Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center structure common to big IT groups. Progent's Contact Center Support Model ensures fast response, comprehensive activity documentation, consistent follow-up, and tight cost control across a range of IT service delivery options that include remote repairs, in-person support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and fix hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's network engineers allows them to resolve the majority of network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for new customers to address emergency situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to give small businesses the optimal solution: onsite service professionals when you require them as well as the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how and why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize businesses who require prompt and reliable support from an online Contact Center with effective phone support, remote troubleshooting tools, and sufficient technical strength for full escalation. Because small and midsize companies typically have limited information technology budgets and can provide scant management attention for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that business computer systems stay productive. Read more about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network security consulting, high availability network design, virtualization strategies, plus configuration, programming and support for small business software including accounting, operations, business analytics, CRM, and office productivity software. Progent can help with one-time projects including site relocations and major software upgrades, extended initiatives like business reporting software development and customization, database software development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for most small businesses. Because Progent uses the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also convenient for customers to transfer to a different support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Irvine, California Businesses
Progent's staff size, scope of information technology skill, and experience with corporate IT support enable small and midsize businesses to avoid the pitfalls associated with over reliance on small support organizations or individual consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, smaller businesses sometimes depend excessively on individual consultants. Though freelance support engineers carry lower expenses than larger IT service firms and can afford to bill apparently smaller fees, individuals are frequently unable to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of replacement personnel may require your company to wait for help in case of an emergency. As your company grows, network downtime or problems with line-of-business programs get more expensive. The money you believed you were conserving on an independent consultant can be eaten up fast because of lower output. In addition, when independent consultants confront unfamiliar technologies, the lack of a large consulting group to depend on for assistance requires them to train on the job while your company ends up with the costs for their ongoing training.

  • Have Access to Experts in Complex IT Issues
    The majority of smaller support organizations or freelance consultants focused on small business network consulting may excel at providing routine solutions but lack the background to work efficiently with complicated IT configurations that have a variety of operating systems, multiple locations, VoIP systems, mobile workers, integrated financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your business because big-company networks are characteristically complicated, support problems demand thorough knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for industry-proven processes.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a series of ad hoc fixes often get piled on top of a tenuous structure. As a company evolves, stability and scalability issues can obstruct the productivity of the organization. Such networks need thorough assessment, intelligent strategic analysis, and broad-based expertise to migrate to a network infrastructure that can act as the solid foundation to handle critical business requirements and ease future expansion.

  • Team with Solution Providers, Not Resellers
    Smaller businesses need direction and education to work through an increasingly complex maze of technology options available for accelerating growth and enhancing productivity. Businesses do not need a network consultant or service organization that tries to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services exclusively. This allows Progent to align consulting support with the real needs of clients. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a client.

How to Contact Progent
If your Irvine, California company wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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