Expert Remote Troubleshooting for Irvine, California Computer Networks from World-class Consultants
Small businesses have traditionally been underserved by large IT service organizations. Many small businesses allow themselves to grow overly dependent on individual consultants or small consulting firms who don't have the size or comprehensive skill sets to respond quickly or efficiently to network crises. Still other small businesses resort to giant service providers that employ personnel taught to provide standardized fixes for ordinary issues but who are missing the experience and versatility to deal with the diversity of configurations and lack of standardization that characterizes small business IT networks.

Progent's proven approach to delivering affordable and successful network service to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the industry. Progent has provided online support to small businesses in every state in the country (See Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network service team. This can reduce expenses and help meet schedules for major IT initiatives such as software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your business to design and implement a sensible cloud strategy.

Main IT Areas Serviced by Progent for Office Networks in Irvine, California
Progent offers the services of qualified experts for all aspects of network technology deployed in small companies. Technologies supported by Progent include:

Service Delivery Alternatives for Irvine, California Companies
Progent offers a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and network management. Progent's model for providing computer support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and tight expense monitoring for a range of network support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to analyze and fix network issues without the cost or delay of in-person support visits. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's online computer support services.

  • Onsite Support
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: in-person service technicians when you need them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for on-site service calls is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more about how and why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Services are intended for all businesses who need fast and dependable access to an online Helpdesk with effective telephone support, online troubleshooting tools, and enough technical strength for all needed escalation. Because small and midsize businesses typically are constrained by limited IT funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that business information systems are always productive. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, fault tolerant it system design, server virtualization strategies, plus integration, customization and training for small business applications including accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software migrations, extended projects like management reporting software development and support, database application development and administration services, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange and SQL Server in order to provide small businesses with greater degrees of reliability, security, and performance than is feasible with the type of internal data center that is realistically affordable for most small businesses. Since Progent utilizes the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay current, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition easy for clients to migrate to a different support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with multi-vendor networks to save significantly on the costs of capital equipment, system support, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can support the multi- OS and non- standardized environments common with smaller businesses, and retains control of the software in the customer's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Irvine, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise network support allow small businesses to avoid the pitfalls related to over reliance on thinly staffed service organizations or independent engineers.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT support, small businesses sometimes rely excessively on independent engineers. Though individual support engineers have lower expenses than larger support firms and can typically bill apparently smaller fees, freelancers are often unable to respond quickly to critical situations. If an independent engineer is busy with another client, sick, on vacation, or in class, the lack of replacement staff may require your business to go without help during an emergency. The more your company expands, system unavailability or problems with critical applications get more costly. The money you believed you were saving on a freelancer can disappear quickly because of lost productivity. In addition, when independent engineers confront unfamiliar technologies, the lack of a big engineering group to count on for help requires them to train in place while your organization winds up footing the costs for their ongoing education.

  • Gain Access to Certified Professionals in Advanced IT Issues
    The majority of small service organizations or freelance engineers focused on small business network support may excel at delivering routine solutions but lack the background to deal efficiently with complicated network infrastructures that have a variety of operating systems, many locations, VoIP implementations, mobile clients, interconnected financial and analytical applications, data-driven web sites, and custom business software. Progent's background with global companies and Progent's extensive team of experts can be valuable to your business because big-company environments are by nature complicated, support issues demand thorough knowledge in many technical areas, and achieving an acceptable degree of robustness, reliability, and protection calls for industry-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically start with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc fixes commonly get thrown on top of a tenuous foundation. As a business evolves, stability and scalability problems can undermine the success of the business. Such networks need proper assessment, smart business planning, and in-depth expertise to migrate to an IT environment that will provide the reliable foundation to handle critical business requirements and ease future growth.

  • Team with Solution Finders, Not Product Resellers
    Small businesses require guidance and insight to work through an ever more complex maze of technology options offered for enabling growth and improving efficiency. They do not need an IT consultant or service organization that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services only. This allows Progent to align technical support with the real interests of customers. Mixing network consulting and product reselling can result in a situation where the recommended solution is built around a predetermined technology instead of being driven by the true needs of a customer.

Contact Progent
In case your Irvine, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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