Professional Remote Technical Support for Irvine, California Small Business Computers from Microsoft Certified Engineers
Small businesses have traditionally been ignored by major IT support organizations. Many small companies permit themselves to grow overly dependent on individual engineers or small consulting firms who lack the bandwidth or broad skill sets to react quickly or efficiently to network emergencies. Still other small companies resort to giant service providers that employ personnel trained to offer standardized solutions to common issues but who are missing the experience and technical scope to deal with the diversity of configurations and lack of standards typical of small company IT systems.

Progent's time-tested approach to providing affordable and successful technical support to small companies has made Progent among the premiere Microsoft Gold IT consulting firms in the country. Progent has provided remote help to businesses in every state in the U.S. and offers in-person support in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT support personnel. This can save money and minimize technical risks for major projects such as software development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to assist your business to design and implement your cloud strategy.

Core Products and Technologies Supported by Progent for Business Networks in Irvine, California
Progent offers the support of certified consultants for all aspects of network technology deployed in small companies. Technologies serviced by Progent include:

Support Delivery Options Available for Irvine, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering IT support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Service Model promotes fast support, comprehensive service records, dependable follow-through, and tight expense monitoring across an array of network support delivery options that include online troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and fix network issues without the expense or delay of travel for onsite support calls. The background of Progent's network consultants allows them to resolve most network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with zero startup charges or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional information about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for registered customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote support experts to give small businesses the ideal combination: in-person support professionals when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all businesses who require prompt and reliable access to an online Help Desk with efficient phone assistance, online repair tools, and enough technical depth for full escalation. Because small and midsize businesses typically are constrained by limited IT funds and can spare little management bandwidth for handling IT support, Progent's Contact Center Services could be the most cost-effective way to ensure that business information systems are always up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and support for business programs including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-shot projects including office moves and massive system migrations, extended initiatives such as business analytics application development and customization, database software development and administration services, and web design, continuing support including network monitoring and system management, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host key business applications like Exchange and SQL Server to provide small businesses with greater degrees of dependability, protection, and performance than is feasible with the type of in-house data center that is practical for the majority of small and midsize organizations. Since Progent uses the same data centers that support the gear of many of the world's largest IT organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and performance is continually monitored, and systems are consistently backed up and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition easy for clients to migrate to another support firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit small businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and network administration while getting world-class reliability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting services to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for IT information protection and incident reporting.

The scope and depth of Progent's engineering team bring a powerful array of benefits to companies wishing to maximize the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the front lines of network service, performing a wide variety of IT tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for repairing real-world network problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and requires no monthly commitment for services provided during normal business hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates major invoices for quick fixes. An additional benefit of granular pricing is that you will not be inclined to allow less critical issues to fester until they become major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to each customer. The practice of detailing and organizing service records results in more efficient service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Irvine, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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