Affordable Computer Troubleshooting from Microsoft Certified Professionals for Businesses in Irvine, CA
By offering professional know-how when you require it, making available in-depth knowledge for key applications, providing innovative services such as virtual server hosting, invoicing only for services you receive, and charging no setup or retainer fees for standard services, Progent enables you to increase the competitive value of your information network and cut service expenses. Progent understands that information system protection, dependability, and efficiency are as critical to small companies as to major corporations but that smaller organizations don't have the economy of scale to invest heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's ability to provide the network support expertise your company needs when you require it and at prices you can justify.

For larger businesses, Progent offers co-sourcing and project management support to supplement the skills of your internal network service group. This can reduce expenses and help meet schedules for major projects like software programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to plan and implement your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Businesses in Irvine, California
Progent's nationwide team of industry certified consultants provides assistance for all facets of information systems deployed by companies of all sizes. Technologies served by Progent in and around Irvine include:

Service Delivery Options for Irvine, California Businesses
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model promotes rapid support, comprehensive activity documentation, reliable follow-up, and tight expense control for a range of IT support delivery alternatives that include remote repairs, on-premises support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and repair network issues without the cost or delay of in-person service calls. The background of Progent's network consultants allows them to handle most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support experts to deliver small businesses the optimal solution: on-premises service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The wait time for on-site service calls is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details about how and why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who require prompt and reliable access to a professional Helpdesk with effective phone assistance, remote troubleshooting capability, and enough technical depth for all needed escalation. Because small and midsize businesses typically have tight IT funds and can provide scant management attention for handling network support tasks, Progent's Contact Center Services could be the most cost-effective way to ensure that business information networks stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, non-stop it system consulting, server virtualization strategies, plus integration, programming and support for small business programs including financials, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as site relocations and massive software upgrades, longer term projects like business information software programming and support, relational database software development and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical applications like Exchange and Microsoft SQL to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is possible using the type of in-house data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the world's biggest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay current, security and efficiency is continually monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's servers in a setting that not only delivers the highest level of availability and scalability but that is also simple for clients to transfer to another service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow small businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can handle the mixed- OS and loosely standardized environments common with smaller companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Why Progent Offers the Smart Choice for Irvine, California Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT support enable small companies to avoid the pitfalls related to over reliance on small support organizations or freelance engineers.

Teaming with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Individual Support Consultants
    For network support, smaller companies sometimes depend heavily on independent engineers. Though freelance support engineers have lower overhead than more substantial support firms and can afford to charge nominally lower fees, individuals are often too overworked to respond quickly to critical network problems. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the lack of backup personnel may require your business to wait for help in case of a crisis. The more your small business expands, network unavailability or problems with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lower productivity. Also, when independent engineers confront unfamiliar problems, the unavailability of a large engineering team to count on for advice requires them to train on the job while your organization winds up with the costs for their continuing education.

  • Have Access to Expertise in Complex Information Technology Issues
    Many smaller support organizations or independent consultants who concentrate on small business network support may excel at providing connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex IT environments with mixed operating systems, many locations, Voice over IP implementations, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are inherently complicated, integration issues require in-depth knowledge in many technical disciplines, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-proven leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Without a solid architecture, a sequence of band-aid fixes commonly get thrown on top of a weak structure. As a company evolves, reliability and scalability problems can undermine the productivity of the organization. Such environments need thorough assessment, smart business analysis, and broad-based expertise to upgrade to an IT environment that can act as the reliable basis to handle current business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses require guidance and education to work through an ever more complicated maze of technology alternatives offered for accelerating growth and enhancing productivity. Businesses do not need a network consultant or service firm that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services only. This permits Progent to align technical support with the real interests of customers. Mixing IT support and product selling can lead to a conflict where the recommended solution is based on a preselected technology instead of being driven by the true needs of a customer.

Contact Progent
If your Irvine, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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