Overview of Progent's Support Services for RIM BlackBerry Technology
BlackBerry Consulting HelpWireless access to messages, address books, schedules, and web applications is a critical capability of information systems for businesses of any size. RIM BlackBerry handhelds are some of the most powerful devices for achieving mobile connectivity. However the network architecture needed to accommodate BlackBerry handhelds has become significantly more complex as the demand for fault tolerance and rock-solid security has increased. Progent's RIM certified consultants specialize in providing small companies world-class network support and troubleshooting services that are affordable and efficient.

Being a Microsoft Gold Partner with years of background working with Microsoft Exchange, Progent's consultants can give you access to broad expertise for integrating RIM BlackBerry and Microsoft technology by offering support services such as Microsoft Exchange 2010 support as well as by offering related services such as Lync Server integration and MS Office Communications Server support to help control IM and Presence. Progent's Microsoft SQL Server 2016 integration consultants and MS SQL Server 2014 consultants can set up and repair your SQL database server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager specialists can assist you to design backup and recovery processes to guard your messaging data and minimize productivity loss in the event of a crash of your messaging system.

Progent also retains a staff of Cisco certified CCIE network engineers who are available remotely to offer expert support for architecting and repairing your company's network infrastructure so it accommodates your BlackBerry system with a high degree of resilience, scalability, protection, and manageability. Cisco Certified Internetwork Experts are recognized network consultants who earn this prestigious status only as a result of thorough testing by Cisco. CCIEs are able to resolve the most complicated problems associated with network planning, deployment, troubleshooting, and support.

Consulting Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of BlackBerry smartphones, providing a single platform for controlling critical tasks such as device installation, updates, and retirement and offering a solid foundation for data protection and fault tolerance. BlackBerry BES Server supports transparent integration between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry BES Server Integration Assistance

BES Server offers a wealth of security options beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits excellent versatility in selecting levels of protection to match the specific needs of your environment. Progent's BlackBerry certified consultants can help you to select advanced security functions and activate them wirelessly. Examples of these over-the-air configurable security settings include:

  • Disable a BlackBerry device
  • Wipe data from a lost BlackBerry device
  • Disable Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent BlackBerry users from installing or executing unsecure or unauthorized programs. Progent can help you to choose protective processes such as:

  • List precisely what applications are permitted on the device
  • Prevent third-party software from allocating non-volatile storage on the device
  • Determine what functions third-party programs can use on the smartphone
  • Limit the types of access third-party programs running on the BlackBerry smartphone can initialize
  • Block all external applications from being loaded or run on the BlackBerry smartphone

Professional RIM BlackBerry Consulting Support Services Available Online from Progent
Progent's certified BlackBerry engineers are available remotely to provide prompt technical help to companies in the Irving region or anywhere in the state of Texas. Progent's seasoned online technical support experts have helped IT organizations resolve network problems and reduce support costs in each state in the U.S. and built a large base of loyal customers. (See Progent's customer testimonials.)

Progent offers online consulting support for a broad selection of technologies related to RIM BlackBerry products including synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and strengthening wireless security. Major RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to perform basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a broad range of problems concerning synchronization, device detection, email consistency, web browsing, wireless connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote consulting services for small office IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support costs low and, by dealing with issues quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, configuring wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and help your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange Server infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange Server.

Call or Email Progent to Get Support from a BlackBerry-Certified Expert
If you wish to contact Progent about consulting help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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