Consulting and Technical Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs were at one time among the most successful products for maintaining location-independent connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent can provide Irving, Texas businesses the expertise of BlackBerry-certified consultants who can assist companies to manage their BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for businesses regardless of size, effective deployment and support of RIM BlackBerry solutions has grown more difficult. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email systems and company databases, small businesses often resort to outside consulting professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can help small organizations to design, administer, and repair BlackBerry-based solutions affordably and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote support model, gives small businesses a budget-friendly solution for incorporating BlackBerry technology seamlessly into their information network.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to help you track and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize mobile software, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored quickly and thoroughly.

Consulting and Technical Support Services for BlackBerry BES Server
Research in Motion's high-end solution for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to send and receive messages that are encrypted in transit to provide optimum data protection. BES Server also simplifies a wide variety of vital administrative tasks ranging from BlackBerry deployment and upgrades to wireless security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified engineers can assist you to use RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control user and group settings with BES Server's vast library of policies

Progent's BlackBerry-qualified engineers can also help your company to utilize BES Server to implement important procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Configure and support BES Server's fault-tolerant architecture using VMware
  • Install BlackBerry devices wirelessly
  • Set specialized management roles
  • Monitor and report on the integrity of your BlackBerry system

Progent's Online BlackBerry-Certified Consulting Services is Fast and Affordable
For businesses in Irving, Texas who want quick and affordable access to a qualified RIM BlackBerry support expert, Progent offers efficient online assistance from a seasoned network support staff who have delivered IT solutions to companies in each state in the United States. (Refer to Progent's client testimonials.)

Remote consulting services avoids travel expense and enables specialists to fix technical issues quickly, allowing you to reduce lost productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry technologies and can provide professional help in fields such as resolving synchronization problems, configuring BlackBerry Enterprise Server, and creating a secure, fault-tolerant network architecture for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified service professionals can also assist your business to troubleshoot a wide array of problems concerning synchronization, device recognition, messaging reconciliation, web access, wireless connectivity, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote support for small business networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support expenses low and, by handling problems promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to add and delete BlackBerry smartphone clients on Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network requirements assessment, solution architecture, deployment strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and hardware products match your needs, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software versions, server hardware and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry expert can help your company to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run network-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about consulting help for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.
















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