Consulting and Technical Support Services for RIM BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs from Research in Motion are among the most popular products for maintaining mobile connectivity to email, scheduling, web-based programs, and other vital business data. As the sophistication of small business networks has increased, and as the demand for world-class security, reliability, and recoverability has grown to be the norm for businesses regardless of size, successful integration and maintenance of RIM BlackBerry technology has grown more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small organizations frequently turn to outside support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry environments economically and efficiently, eliminating the need for an internal BlackBerry solutions specialist and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-Gold certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of knowledge, combined with Progent's proven remote support model, provides small companies a budget-friendly alternative for incorporating BlackBerry products productively into their information network.

Progent's engineers can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined administration tools so you can monitor and control BlackBerry devices throughout your company, recommend security policies that make sense for your business, develop custom wireless software, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of BlackBerry devices, providing a single solution for controlling critical jobs such as smartphone installation, upgrades, and retirement and offering a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BES Server features a variety of data protection options starting with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent flexibility in adjusting levels of security to meet the special requirements of your environment. Progent's BlackBerry authorized consultants can help you to choose advanced security functions and enable them remotely. Examples of these over-the-air configurable security settings are:

  • Disable a device
  • Erase information from a misplaced or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also provides versatility in selecting how to prevent users from installing or running unsecure or unauthorized programs. Progent can help you to select protective techniques such as:

  • List exactly what applications are permitted on the device
  • Block third-party applications from allocating non-volatile memory on the smartphone
  • Determine which functions external programs can use on the smartphone
  • Restrict the types of connections third-party applications running on the BlackBerry smartphone can initialize
  • Block all third-party applications from being loaded or executed on the BlackBerry device

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization issues to architecting mobile productivity solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can assist you to perform common support operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can in addition assist your business to resolve a broad range of problems concerning synchronization, handset detection, email consistency, web access, wireless connections, IM, PC software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote help for small business IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support costs low and, by handling problems promptly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, repair, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network requirements assessment, solution architecture, deployment strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to design a wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, help your organization to decide which administration model and hardware products meet your requirements, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software versions, server hardware and storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry-certified consultant can assist your company to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-qualified security engineers to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about professional assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.
















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