Enterprise-class Online Consulting and Support Services for BlackBerry Technology
BlackBerry Remote Troubleshooting AssistanceSafe and uninterrupted access from handheld devices to messaging systems like Microsoft Exchange Server, Domino, or Novell GroupWise has become mandatory for companies of any type who want to maximize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the most popular technologies for building and managing wireless connectivity. But, supporting productive BlackBerry environments is increasingly challenging due to the advanced tools that exist to fulfill the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified engineers are expert at delivering remote consulting services for BlackBerry environments, lowering service expenses and resolving issues faster than is possible via traditional on-site service providers.

Progent has a large group of online engineers certified to support IT system that include products from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help your company to resolve challenging problems with your network environment. Progent's Apple qualified support staff can assist you to interface Macintosh computers with your wireless connectivity solution and can provide support with Apple iPhone integration. Progent's Linux specialists can offer assistance for supporting servers powered by various versions of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This range of expertise permits Progent to act as a one-stop source for all IT assistance required in multi-vendor environments and eliminates the blame game that small companies commonly encounter when looking for technical help.

Progent's IT security consultants have been awarded prestigious security certifications including GIAC and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include two economical security inventory scanning service packages that allow small companies to receive an impartial network security evaluation from a Progent security engineer to uncover possible risks in the security profile you expose on both sides of your firewall.

Technical Support Services for BlackBerry BES Server
RIM's high-end platform for managing big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool allows Microsoft Exchange Server, Lotus, or Groupwise users to transmit and receive emails that stay encrypted in wireless transit to ensure maximum security. BES Server also simplifies a broad variety of vital management tasks that span from smartphone deployment and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-qualified engineers can help you utilize RIM BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage user and group settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-qualified consultants can also assist you to utilize BlackBerry Enterprise Server to implement key tasks not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Configure and support BlackBerry's fault-tolerant infrastructure using virtualization
  • Install BlackBerry smartphones remotely
  • Establish custom management roles
  • Monitor and report on the health of your system

Progent's Remote BlackBerry-Qualified Technical Support is Fast and Economical
For companies in Irving, Texas who require quick and economical access to a qualified RIM BlackBerry support professional, Progent provides effective online help from a veteran support staff who have delivered IT solutions to companies in every state in the country. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and lets engineers fix technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in the entire range of BlackBerry solutions and can provide professional help in areas including troubleshooting synchronization problems, deploying BlackBerry BES Server, and designing a secure, high-availability network architecture for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to use administration software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help your company to select and implement appropriate security configurations.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and IM, deploy access control lists, manage Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements assessment, solution design, deployment planning and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to create a mobile wireless solution that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry Enterprise Server, assist you to determine which administration approach and equipment meet your needs, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about options for software versions, server hardware and storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can help you to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Qualified Expert
In order to ask Progent about professional help for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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