Fast Online Support for Irving Computer Networks
Fast Phone Support for Irving SystemsFor businesses located in Irving or anywhere in the state of Texas, Progent provides remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional value because they have the practical background and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical remote support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick fixes manage to end up as big invoices. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that ensure the highest level of efficiency for online engineering help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to connect to your system remotely without compromising system security.

Progent's proven customer support reporting system includes detailed documentation describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support rendered to every customer by every Progent consultant. This database of anomalies and resolutions is structured as a readily exploitable internal database that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit quick response from vendors' internal product engineers so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.

Online technical support services offered by Progent to companies in Irving and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to complete critical projects economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the resources to build and maintain an internal Call Center but who want quick communication with a dependable Help Desk with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your existing organization, identifying or modifying Help Desk application software to handle the special requirements of your company, or providing occasional phone support personnel to supplement your in-house Call Center group to handle demanding events like software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center staff of experienced information technology consultants gives your workers in Irving or anywhere in the state of Texas immediate assistance from a large technical support group with substantial experience offering phone support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center perception as a key contributor to business performance, and Progent's goal is to fix instead of simply report technical problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Irving, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your computer support is proactive rather than reactive. By detecting emerging issues before they result in network outages, remote monitoring can ward off inconvenient and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a variety of OS platforms.
How Your Irving Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Irving or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver effective and affordable IT help whenever your business needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Irving company has a local freelance support technician or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to fix unexpected system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Businesses in Irving
Progent's online support services allow your Irving business to experience the benefits of on-call, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Irving and throughout Texas, nearby network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, major troubles can occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service personnel. In these situations, Progent's online service experts offer an easy, quick, and affordable way to augment your regular help and to transfer valuable knowledge to improve your capability to resolve downstream problems locally.

  • Less Reliance on Individual Consultants
    For network support, smaller organizations commonly depend on independent freelance service providers. Although independent service people carry smaller internal costs than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of fallback personnel may force your business to go without help during an IT crisis. As your company grows, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup support experts to insure your network remains available.

  • Create a Solid Basis for Smooth Growth
    Businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such badly built systems require proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a network architecture that can deliver the stable foundation to meet current business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require advice and technical training to negotiate an ever more complex array of product alternatives capable of promoting business success and improving productivity. They hardly need a network engineer who is motivated to resell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical expertise with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a wide range of IT projects for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT help, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by every staff member to each customer. The practice of detailing and archiving support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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