Fast Remote Technical Support for Irving Computer Systems
Fast Remote Consulting for Irving SystemsFor companies in Irving or anywhere in Texas, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve most information system issues quickly. This reduces direct costs since solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and proven processes which ensure the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to access your company's network remotely without breaching network security.

Progent's powerful customer support database system includes thorough documentation for all support that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help provided to every Progent customer by every engineer. This archive of issues and responses is stored as an easily exploitable proprietary database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close partnerships with key technology companies including Cisco and Microsoft make available additional vast technical databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to determine the most efficient resolutions quickly.

Remote services provided by Progent to companies in Irving and anywhere in the state of Texas include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to assemble and manage an in-house Help Desk but who require quick access to a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest technical challenges, or be ready in hectic situations when your regular service providers are too busy.

    Progent's Help Desk staff of experienced information technology professionals gives your computer users in Irving or anywhere in the state of Texas immediate access to a reliable support resource with extensive background delivering phone consulting and online diagnostics for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a crucial driver of business success, and Progent's intent is to fix rather than merely record technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Support
    Progent offers companies in Irving, or anywhere in the state of Texas, online network and server monitoring support centered around System Center Operations Manager (SCOM), adapted by Progent to fit your environment so that your computer support is proactive and automated. By uncovering emerging problems before they cause downtime, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows systems, or environments powered by multiple OS platforms.
How Your Irving Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Irving or anywhere in the state of Texas, Progent's online computer support engineers are ready to provide effective and affordable system support the moment your organization needs it. More than 15 years of providing remote tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Irving office relies on a regular freelance consultant or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the time or the knowledge to resolve unexpected system emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Irving
Progent's online support services allow your Irving business to enjoy the advantages of immediate, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Irving and throughout Texas, nearby network service providers, whether consisting of freelance consultants or an internal maintenance staff, can resolve the majority of network issues. On the other hand, serious problems may occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call support specialists provide an easy, fast, and economical solution to augment your regular resources and to convey valuable information to increase your ability to handle downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller offices often rely on independent freelance service providers. Although independent service people carry less overhead than big support firms and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may require your business to go without help during an IT crisis. As your network expands, network unavailability and problems with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve support expertise to make sure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Companies typically start with an information system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get piled onto a weak foundation. As a company grows, stability and scalability problems can impede the success of the business. These badly built systems need careful analysis, smart long-term planning, and wide technical expertise to upgrade to a network infrastructure that can provide the stable foundation to meet vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller companies require guidance and technical education to negotiate an ever more complicated maze of technology alternatives available for accelerating business growth and improving efficiency. They do not need a computer engineer who is motivated to sell a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT background, refined support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of detailing and organizing service records results in more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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