Immediate Online Technical Support for Irving Computer Systems
Fast Phone Support for Irving NetworksFor organizations in Irving or anywhere in the state of Texas, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve most network problems quickly. This lowers direct costs because service calls use up fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support experience is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor fixes somehow end up as large invoices. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies which permit the highest degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to communicate with your company's system without violating system security.

Progent's sophisticated customer support reporting application maintains extensive documentation describing the support that Progent's customers have received. Progent's authorized consultants have access to the details of support provided to each customer by any engineer. This database of problems and fixes is organized as a readily accessible support knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to determine the most efficient solutions promptly.

Remote technical support services available from Progent to companies in Irving and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of low-cost outsourced network management services for small and medium-size businesses covers all key areas of information technology such as email protection, security, disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight Systems Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop management services.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the budget to create an internal Help Desk Call Center but who require quick access to a dependable Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk Call Center software to address the special demands of your business, or adding temporary online staff to work with your existing Help Desk Call Center team during demanding events like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your workers in Irving or anywhere in the state of Texas immediate communication with a reliable network service resource with years of background offering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's target is to resolve instead of just report IT issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group offers online professional engineering expertise and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, customization, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Irving, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your IT support is proactive rather than reactive. By uncovering potential problems before they grow into crashes, automated monitoring can minimize stressful and expensive network crises. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows systems, or environments that support a mix of OS platforms.
How Your Irving Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple Mac, or Linux environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Irving or throughout the state of Texas, Progent's online network support specialists are ready to provide effective and economical IT support the instant your organization has to have it. More than a decade of offering online tech support has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Irving office has a local freelance support technician or employs an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or particularly tough integration projects.

Features of Progent's Remote Network Support for Irving
Progent's online help, remote troubleshooting, network security expertise, and network management services give businesses in Irving or throughout the state of Texas unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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