Fast Remote Technical Support for Irving Computer Systems
Fast Remote Consulting for Irving SystemsFor companies in Irving or anywhere in Texas, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve most information system issues quickly. This reduces direct costs since solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and proven processes which ensure the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to access your company's network remotely without breaching network security.

Progent's powerful customer support database system includes thorough documentation for all support that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help provided to every Progent customer by every engineer. This archive of issues and responses is stored as an easily exploitable proprietary database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close partnerships with key technology companies including Cisco and Microsoft make available additional vast technical databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to determine the most efficient resolutions quickly.

Remote services provided by Progent to companies in Irving and anywhere in the state of Texas include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to assemble and manage an in-house Help Desk but who require quick access to a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest technical challenges, or be ready in hectic situations when your regular service providers are too busy.

    Progent's Help Desk staff of experienced information technology professionals gives your computer users in Irving or anywhere in the state of Texas immediate access to a reliable support resource with extensive background delivering phone consulting and online diagnostics for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a crucial driver of business success, and Progent's intent is to fix rather than merely record technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Irving, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By uncovering emerging problems before they expand into crashes, proactive monitoring can minimize stressful and expensive service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or systems that incorporate a variety of OS platforms.
How Your Irving Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with Windows, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Irving or anywhere in the state of Texas, Progent's online network support engineers are ready to deliver effective and economical system support the instant your organization requires it. More than 15 years of offering online technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Irving business has a local independent consultant or maintains an in-house organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to fix unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Irving
Progent's online technical help services allow your Irving organization to experience the benefits of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    With most businesses in Irving and throughout Texas, nearby computer support resources, whether consisting of freelance consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, major troubles sometimes strike when your regular resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online support experts offer a convenient, quick, and economical solution to supplement your regular help and to transfer valuable knowledge to improve your capability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller organizations commonly rely on individual freelance service providers. While freelance service people carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of reserve help may require your company to wait for help during an emergency. As your network expands, system unavailability and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service expertise to insure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Companies often start with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled onto an unstable foundation. As a network grows, stability and expandability issues can impede the productivity of the business. Such badly built environments need careful assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a network architecture that can offer the solid foundation to meet current business requirements and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complicated maze of technology options available for promoting business growth and enhancing efficiency. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT knowledge, refined support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits per minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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