Remote Computer Network Support Services for Irving Small Office Network Systems
For small businesses and new businesses in Irving or anywhere in the state of Texas, Progent's online network support specialists are ready to deliver expert and economical system support the moment your business needs it. Long experience offering remote repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Irving small business has a local freelance support technician or maintains an in-house IT staff that know how to handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to deal with sudden network emergencies or particularly challenging integration problems.
Features of Progent's Remote Network Services for Irving
Progent's phone help, Internet-based repair, network security consulting, and system management services offer small offices in Irving or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small companies in Irving and is also ideal for customers in geographic regions of Texas that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a broad selection of Microsoft support tools, service databases, and on-going education.
Per Minute Billing to Minimize Expenses
Progent provides online support on a by-the-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone service and requires no ongoing subscription fee. This protects you from facing big bills for routine fixes.
Availability of Cisco Certified Network Architecture Experts
As a Certified Partner for Cisco Systems, Progent offers help from authorized specialists who have skill in designing, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
Application Experts Consulting
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting support for specific application areas. Support offered by the Application Experts staff includes:
By providing a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that meet the unique needs of your company.
Advanced Online Connectivity Software
Protected online access permits Progent's service experts to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise demand a costly personal visit. Cutting-edge remote access software and experienced technicians combine to enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.
Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
24-hour Support for Maximum Network Availability
For small businesses with vital applications, Progent offers round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network availability.
Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious small organizations whose workers need instant access to a Help Desk Call Center with expert phone support and full escalation ability.
Benefits of Progent's Network Help for Small Companies in Irving
Progent's online technical help services enable your City# small company to realize the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business value by being increasingly available, efficient, and secure. Advantages to your business include:
Convenient virtual extension of your on-site support resources
With most small businesses in Irving and throughout Texas, local computer service providers, whether consisting of independent consultants or an internal IT staff, can resolve typical technical problems. On the other hand, major troubles may spring up when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service specialists provide an easy, fast, and economical solution to supplement your local help and to transfer valuable information to increase your capability to handle future issues locally.
Less Reliance on Individual Consultants
For network maintenance, small offices commonly rely on independent freelance service providers. While freelance service people have less overhead than larger service firms and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve help may require your company to wait for assistance during an emergency. As your network expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service expertise to make sure your IT system is always available.
Create a Scalable Basis for Seamless Expansion
Small organizations typically start with an information system created on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly built systems need proper assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet vital business demands and simplify future expansion.
Interact with Solution Providers Instead of Product Sellers
Small businesses need advice and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business success and improving productivity. They do not need a network consultant who is attempting to sell a specific vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT background, refined support software, and understanding of corporate IT allow small companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over=stretched internal resources.
Proven Methodology
Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on professional experience, in the trenches of IT support, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not just world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems quickly.
Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to permit minor problems to stay unaddressed.
Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by every staff member to every customer. The discipline of documenting and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t release vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MOM allows your network support to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Progent can help you plan an efficient WiFi topology, select appropriate hardware and software, and integrate wireless access points, 802.11 network adapters, wireless bridges, antennas and various wireless appliances. Progent can also show you how to create a thorough wireless network security strategy that is well integrated with the security plan for your entire corporate network.
Microsoft Great Plains allows you to expand and manage your company more efficiently by offering deep availability of decision-driving data and a fast ROI. Microsoft Dynamics Great Plains confers important business benefits including its ability to extend the presence of your organization, manage your financials, automate financial processes, unify processes across your business, improve inventory control, enhance order accuracy, expand sales and shorten turnaround time, and maximize free cash flow. Progent can help you set up and manage a reliable, safe server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics Great Plains consultants to help you reap the full benefits of your Microsoft Dynamics GP software.
Progent’s Cisco-certified technology professionals offer wireless integration services for Cisco wireless access point and wireless bridge technology. Cisco provides access points that have either solo 802.11g radios for as high as 54 Mbps of throughput or dual-radio access points that handle both 802.11g and 802.11a for up to 108 Mbps of bandwidth. Progent’s Cisco wireless consultants can provide expertise for the entire line of Cisco 802.11g wireless access points and wireless bridges such as the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, plus any Cisco 802.11b Wireless Access Point product. The Cisco Aironet 1130AG Series and 1230AG Series access points are designed to conserve present and future system infrastructure dollars10:25 AM 6/28/2006. The 802.11a transceiver supports throughput of as much as 54 Mbps on 12 non-overlapping 5 GHz channels to provide high performance plus maximum scalability. The 802.11g radio supports data rates as high as 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be installed to support only 802.11g users for high-performance applications, or, for better economy, it may be configured to support both 802.11g and legacy 802.11b technology.
MS Live Communications Server delivers IM and presence in a scalable, world-class package featuring enhanced security, seamless compatibility with other Microsoft products, an expandable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. Your organization can benefit from cost savings and improved operational efficiencies, enhanced worker productivity, and stronger IP security with this simple-to-manage, highly available IM platform. Successful implementations of LCS require careful planning and consideration prior to roll out. Progent's Microsoft-certified consultants can provide the expertise necessary to realize all the benefits of LCS across your whole organization.
Progent’s fault tolerant system consultants provide reliability support, disaster recovery planning, system load balancing, fault-tolerant interoffice connectivity, high-availability Internet interface design, fault-tolerant data center consulting, and other fault-tolerant operations consulting to show your small business design a non-stop environment for mission-critical applications. Progent has the experience to develop economical, non-stop systems by utilizing the evolving suite of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can show you how to you design a fault tolerant mutli-location network with a completely mirrored Internet connection and intelligent system load balancing.
Progent’s team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of network service, performing a wide range of IT projects for a large mix of businesses. Each Progent consultant shares a refined collection of individual best practices that are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to resolve real-world IT problems rapidly.
Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with multiple offices, remote users, and mission-critical web applications. Progent's ISA Firewall consultants can help your small business in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without overly limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.
Exchange Servers and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with colleagues who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and send messages, search the GAL, import addresses, sync up appointments, and invite people to meetings with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized one-on-one Entourage education.
Progent's Microsoft-certified ISA Server 2006 experts can help you to plan, deploy, and manage a configuration of Internet Security and Acceleration Server 2006 on your network that delivers the firewall protection, speed and ease-of-use that your company needs.
Computer Consultant for Remote Support Professional
For mid-size companies who need IT consulting services, Progent offers a variety of options such as on-site help, on-line support, off-site Help Desk, 24x7 support with remote system monitoring, emergency staff augmentation, business relocation services, application development, and professional consultation. For midsize companies in California or other areas covered by Progent's field engineers, Progent offers expert onsite help for solving technical problems rapidly and affordably.
