Fast Phone Help for Irving UNIX, Linux, or Sun Solaris SystemsFor small businesses in Irving or anywhere in Texas, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online technical support engineers represent exceptional leverage because they have the real-world background and the advanced technology to solve the majority of network issues quickly. This reduces direct expenses because service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing save you from situations where fast solutions somehow end up as major invoices. Progent's skill at handling technical issues efficiently translates into your company spending less cash.

Progent's Online Service Tools
Over time, Progent has developed a set of optimized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for online consulting and troubleshooting for small business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your environment without breaching corporate security.

Progent's powerful service database application keeps detailed documentation for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services provided to every customer by every engineer. This history of issues and repairs is organized as a quickly accessible support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's remote service experts are able to come up with the best solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Irving or anywhere in Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's remote technical support engineers have credentials in an extensive set of disciplines. This wide range of capability allows Progent's engineers to handle practically any emergency likely to take place in a small or midsize company information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-platform environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Online support services Offered by Progent to customers in Irving and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad array of information technology including system infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from older systems to the latest Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco Engineers for Irving, TexasThe Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and validates a consultant's technical skills at the expert level. CCIEs know how to handle the most stubborn challenges encountered in network design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience allows them to solve the most intractable problems rapidly. In many instances, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs available to help small and medium sized companies. Progent offers fast phone contact with a CCIE so your company can receive timely support for complex network issues that are crippling business productivity but are not within the comfort zone of your regular IT service group or consultant. Progent's Cisco CCIE engineers can connect to your network by means of the latest on-line support tools to perform quick, safe, and affordable analysis and remediation. Progent's CCIEs offer assistance with all of Cisco's popular selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.

  • Authorized Windows Experts
    Windows Expertise for Irving, TexasProgent's Microsoft-certified online support experts can provide computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint 2013 development, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of remote PC desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified Network Security Professionals for Irving, TexasProgent's accredited CISM and CISSP network security engineers can provide a variety of security services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate rapidly following a damaging penetration. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine local resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses often need. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Call Center support programs for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for smaller businesses who lack the resources to assemble and manage an internal Call Center but who want fast access to an efficient Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a transparent extension of your current Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve complex network issues, or be ready in those situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk Call Center software products to meet the particular demands of your company, or adding occasional online personnel to work with your in-house Call Center resources to handle demanding events such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your computer users in Irving or anywhere in the state of Texas rapid communication with a reliable technical support resource with years of background providing phone support and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's intent is to fix rather than simply annotate technical problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Word, and Excel. To find out more about Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can promote the artistic facets of Macintosh environments by offering remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio or video or configuring an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent offers companies in Irving, or anywhere in the state of Texas, online network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By uncovering emerging issues before they evolve into full-scale emergencies, proactive monitoring can ward off disruptive and costly service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on multiple OS platforms.

How Your Irving Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

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