UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for Irving Small Company Networks
For small companies in Irving or anywhere in the state of Texas, Progent offers 24x7 remote support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.
Progent's online support services offer exceptional leverage due to the fact that they have the real-world experience and the advanced technology to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental costs by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical remote service organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where fast solutions manage to end up as major tabs. Progent's penchant for dealing with technical issues efficiently translates into your company conserving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies which ensure the maximum level of efficiency for online help and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your system without violating corporate security.
Progent's powerful technical support reporting system maintains extensive documentation of the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of all help delivered to each client by every Progent engineer. This archive of issues and repairs is stored as a quickly searchable proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close partnerships with major industry leaders such as Cisco and Microsoft make available additional massive technical support databases and to vendors' in-house product engineers so that Progent's remote service specialists are able to arrive at the best solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To get started with Progent's remote support in Irving or anywhere in Texas or to find out additional information about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent need for network support, visit Immediate Emergency Support.
Phone-based Technical Support. Network Support Services Offered Progent
Progent's online consulting professionals possess credentials in an extensive set of technologies. This breadth of capability enables Progent's engineers to tackle almost any emergency that may crop up in a small or midsize company information system. Certifications held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
Online support services available from Progent to clients in Irving and anywhere in the state of Texas include:
UNIX, Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a wide range of information technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and simplified management, and migration from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex issues encountered in network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value since their broad expertise allows them to resolve even the most complex problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone contact with a CCIE so your company can receive immediate help for serious network infrastructure problems that are impacting worker efficiency but are outside the experience of your regular network maintenance personnel. Progent's CCIE support experts can connect to your environment by means of the latest remote support tools to provide fast, secure, and economical analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Authorized MS Windows Experts Progent's Microsoft-qualified remote support experts can provide network troubleshooting and IT assistance for all Microsoft server and business application products. Progent is a Microsoft Gold Partner consulting company and can provide your organization the expertise of consulting engineers who can assist to integrate, troubleshoot and administer the extensive family of MS Servers such as MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Services, Project Server, and System Center Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified System Security Engineers Progent's qualified CISM and CISSP network security engineers offer a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate quicky after a damaging penetration. Security support available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your email system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects that small companies frequently request. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
Call Center Expertise
Progent's Help Desk support programs for small companies with networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent addition to your established Call Center team. Progent's Virtual Help Desk can act as a an escalation option for the toughest computer system problems, or be ready in hectic circumstances when your other resources are too busy.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk Call Center or improving your current one, evaluating or customizing Help Desk Call Center software products to handle the unique requirements of your corporation, or adding temporary online personnel to work with your internal Call Center group to deal with high-demand scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk team of experienced information technology experts provides your customers in Irving or anywhere in the state of Texas fast access to a dependable support group with extensive experience providing telephone-based support and remote diagnostics for networks based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a key enabler of business performance, and Progent's goal is to resolve rather than merely annotate network issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff provides online advanced consulting expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. For more information concerning Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative components of Mac systems by offering remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide help in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Irving, or anywhere in the state of Texas, remote network and server monitoring services powered by Microsoft Operations Manager, adapted by Progent for your environment so your network maintenance is proactive and automated. By uncovering looming issues before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or environments that support a combination of platforms.
How Your Irving Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or send email to information@progent.com.
Progent’s National Support Center offers nationwide remote help for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-qualified support professionals provide telephone support and remote secure computer connection to isolate and resolve network problems quickly and affordably. The breadth of technical experience available from Progent's staff of country-wide support professionals makes it possible to escalate even the toughest network issues to qualified experts as needed.
Microsoft Operations Manager is a powerful server management tool that enables network managers to be more proactive with key IT trouble spots by alerting them when incipient problems require attention according to a comprehensive database of known problems. Microsoft Operations Manager saves management time by filtering out spurious event information that is unrelated to serious problems. Progent's trained Microsoft Operations Manager experts can assist you to pick appropriate MOM components, deploy and configure Microsoft Operations Manager, and write custom rules, VBasic scripts, reports, and alarms for your business.
Progent’s consultants provide experience in multiple technologies relevant to mobile networking such as network architecture, wireless data synchronization, wireless protection, mobile e-mail, Windows Mobile 2003. PDA integration, RIM Blackberry, and wireless application programming. Progent's Microsoft and Cisco certified professionals can save your business time and money by applying their wireless expertise to show you how to select and integrate mobile access solutions that make sense for your business. Progent can also optimize your network infrastructure so that mobile data devices work more reliably.
Progent can provide small businesses in the San Francisco Bay Area and major locations nationwide with a consultant familiar with the latest features of Microsoft Office Word 2007. An engineer from Progent's Experts Team can show you how to integrate Microsoft Word's productivity enhancing features into the workflow of your organization, assist with creating templates and developing convenient macros, or offer on-site education to keep your business up to speed on Microsoft Word. Progent's engineers can help your organization build and manage a safe, high-availability network and communications infrastructure to support your MS Word solutions.
If you have a company IT system with 10 to 50 desktop users, Progent's network outsourcing services free your business from dependence on single independent consultant while giving you affordable and dependable access to high-quality technical support. By providing IT consulting service when you require it, offering advanced knowledge for key applications, offering value-added support such as 24x7 network monitoring, and billing only for services you use, Progent offers you an affordable way for maximizing the productivity of your small office information system. Progent is the smart way for small organizations to create and support a reliable and secure information network and to benefit from quick access to the experienced help ordinarily available only to enterprises who are able to afford a large internal IT group.
Progent’s Microsoft-certified experts can provide small and midsize businesses computer consulting, support, and troubleshooting services for Microsoft SharePoint. Microsoft SharePoint Server is an enterprise portal platform for intelligently coordinating people, teams and data. SharePoint Server offers a central spot for your employees or clients to access, organize, distribute and manipulate relevant data, files, and software and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more economical business processes. The main goal of Microsoft SharePoint is to gather together, in a productive way, all of the many sources of knowledge available inside and outside a business network. Windows SharePoint Services join employees, customers, teams and projects with the data they’ve created in a manner that makes data easy to locate, download and re-use.
Progent's E-Mail Guard is founded on Postini's managed services, which utilize custom pass-through technology rather than the store-and-forward technique for defending against spamming, email viruses, DHA attacks, and DoA threats. Under Postini's approach, email sent to your email server is evaluated in real-time through Postini's protected Email Processing Center. Postini’s Connection Manager uses intelligent rules analysis to identify behavior patterns associated with Directory Harvest Attacks and instantly rejects DHA messages. Postini's Content Filter then separates spam and viruses from legitimate e-mail using an in-memory process that requires mere milliseconds.
Windows Server 2008 represents a major advance in making IT networks more secure and fault tolerant, simpler to virtualize and administer, higher performing, and able to offer a better platform for web hosting and development. Progent can help your business benefit fully from the enhancements incorporated into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, technical support, education, temporary staffing, monitoring, and security engineering expertise.
Global Information Assurance Certification was established in 1999 to certify the skill of network security professionals. GIAC's goal is to ensure that a certified security consultant has the knowledge appropriate to provide services in key categories of system, information, and software security. GIAC accreditations are recognized by businesses and institutions throughout the world including and the United States NSA. Progent offers the expertise of GIAC certified consultants for all of the security disciplines covered within GIAC certification programs including auditing networks, security incident response, intrusion detection, and web-based services security.
Progent provides several basic kinds of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts offers your clients convenient access to a reliable technical group with extensive experience providing phone support and online repair for IT systems based on Microsoft products. Progent's focus is on giving the support Call Center a positive image as a key contributor to company productivity. Progent's goal is to fix and not merely report problems.
Progent's certified Systems Management Server consultants have extensive experience helping small and mid-size businesses save time and money by using Microsoft SMS 2003 to manage configuration and change tasks. Progent can help you install Systems Management Server to minimize change and configuration administration expenses, improve system security, improve output by keeping applications current, ensure compliance with product licenses, and track program usage patterns to help you make informed purchasing choices. Progent can help you profit from SMS 2003's money-saving features for automated software installation and application deployment, security update management, asset management, plus software and hardware inventory. Progent's experience with offsite consulting can further leverage the economic advantages of SMS 2003 and Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a complete security plan that uses the cutting-edge security features of Systems Management Server. Progent also offers high-end support for Microsoft Operations Manager (MOM), which is a vital part of Microsoft's System Center 2005 solution for automated information system management.
For small companies in Irving or anywhere in the state of Texas, Progent offers 24x7 remote support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex issues encountered in network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value since their broad expertise allows them to resolve even the most complex problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Progent's Microsoft-qualified remote support experts can provide network troubleshooting and IT assistance for all Microsoft server and business application products. Progent is a 
Progent's qualified CISM and CISSP network security engineers offer a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate quicky after a damaging penetration. Security support available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your email system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
