Urgent Remote Consulting for Irving UNIX or Linux NetworksFor small companies in Irving or anywhere in the state of Texas, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's online support engineers offer excellent value because they are equipped with the practical background and the advanced technology to solve most network issues rapidly. Efficient support reduces immediate costs since service calls require fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted executives.

Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor solutions manage to turn into substantial bills. Progent's penchant for solving problems quickly results in your business conserving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and proven methodologies which ensure the maximum level of effectiveness for remote technical support and repair for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the experts of Progent's online support team to link to your company's system remotely without violating corporate security.

Progent's sophisticated customer support database application keeps thorough histories describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to each client by every consultant. This history of anomalies and responses is structured as an easily searchable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and formal partnerships with important industry leaders such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to arrive at the best resolutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's remote support in Irving or anywhere in Texas or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based technical service experts possess advanced credentials in an extensive array of disciplines. This breadth of technical skills enables Progent's engineers to manage virtually any crisis likely to occur in a small business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To help businesses with multi-OS networks, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP experts, and ISSAP consultants.

Online technical support services Offered by Progent to customers in Irving and anywhere in the state of Texas include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services address a broad range of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified administration, and transitioning from older systems to current Windows or Linux-based solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Irving, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to deal with the most stubborn problems surrounding network planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide excellent value because their deep expertise enables them to solve the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive immediate support for complex network infrastructure problems that are lowering business productivity but are not within the comfort zone of your regular IT service providers. Progent's CCIE engineers can interface to your computer system by means of state-of-the-art remote support tools to provide fast, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Support for Irving, TexasProgent's Microsoft-qualified remote service engineers can provide network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Certified System Security Specialists for Irving, TexasProgent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover quickly after a serious breach. Security solutions available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; installing firewalls; designing secure architectures for remote and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies frequently request. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Help Desk support programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for small companies who don't have the resources to support an internal Help Desk Call Center but who need fast communication with a reliable Help Desk with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a seamless supplement to your current Call Center staff. Progent's Virtual Call Center can serve as an escalation alternative to handle the toughest computer system problems, or be ready in hectic circumstances when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center application software to address the special needs of your company, or providing temporary online staff to work with your in-house Help Desk team to handle high-demand events like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of veteran information technology consultants gives your computer users in Irving or anywhere in the state of Texas quick contact with an efficient network service group with years of background providing telephone-based help and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a solid contributor to company productivity, and Progent's aim is to fix and not merely document IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Excel. For more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can promote the artistic facets of Macintosh computing by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Irving, or anywhere in the state of Texas, online computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your network support is proactive and automated. By uncovering potential issues before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft environments, or environments based on a combination of platforms.

How Your Irving Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

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