Urgent Remote Technical Support for Irving UNIX or Linux NetworksFor small and midsize companies in Irving or anywhere in Texas, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity planning.

Progent's online support services offer exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to solve most network issues rapidly. Efficient support lowers direct costs since solutions require a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's pricing policy for online help is designed to get the most out of your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for disposing of problems efficiently results in your company conserving cash.

Progent's Online Service Tools
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies which ensure the maximum level of efficiency for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to interface to your environment remotely without violating system security.

Progent's highly evolved service database system stores detailed records describing all support that Progent's clients have received. Progent's authorized engineers have access to the history of assistance rendered to every Progent client by any consultant. This history of trouble tickets and resolutions is organized as a readily retrievable support database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional massive technical databases and permit fast response from manufacturers' internal support staff so Progent's remote consulting experts are able to come up with optimal solutions in the least time.

Get Online UNIX/Linux, Solaris, or Mac OS X Network Support from Progent
To get started with Progent's remote services in Irving or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based technical service experts offer advanced credentials in a comprehensive array of disciplines. This broad range of technical skills allows Progent's consultants to handle almost any emergency likely to crop up in a small company information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To support clients with multi-platform networks, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Online services available from Progent to customers in Irving and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services address a wide array of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux environments. Progent's team-based approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Engineers for Irving, TexasThe Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates a consultant's networking knowledge at the master level. CCIEs can resolve the most complex challenges encountered in network infrastructure design, integration, management, security, and repair. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to solve the most intractable problems rapidly. In common instances, less experienced engineers can struggle for hours or days with the same problems that a CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast telephone access to a CCIE so you can get urgent help for complex network infrastructure issues that are crippling business efficiency but are outside the experience of your regular computer service group or consultant. Progent's CCIE engineers can interface to your network by means of sophisticated remote troubleshooting technology to perform quick, secure, and economical diagnosis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.

  • Certified Windows Support
    Windows Experts for Irving, TexasProgent's Microsoft-qualified remote support engineers can deliver computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad range of remote PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Qualified Network Security Engineers for Irving, TexasProgent's certified CISSP, ISSAP, and CISM security consultants offer a variety of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly following a damaging breach. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; integrating firewalls; designing safe architectures for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who lack the money or time to build and maintain an internal Help Desk but who want fast response from an efficient Help Desk with professional phone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless reinforcement of your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the most difficult network challenges, or be available in hectic instances when your ordinary service providers are too busy.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or enhancing your established one, selecting or modifying Help Desk software to meet the special requirements of your business, or adding temporary phone support personnel to supplement your existing Help Desk Call Center group to handle demanding events such as software transitions, major updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in Irving or anywhere in the state of Texas quick contact with a dependable network service resource with substantial background delivering telephone-based help and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a significant contributor to business productivity, and Progent's aim is to fix and not merely annotate technical problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers online professional consulting expertise and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Project, Word, and Microsoft Excel. To learn more on Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the imaginative components of Macintosh systems by offering phone-based help services and education in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio or video or building an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers companies in Irving, or anywhere in the state of Texas, online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your IT support is proactive rather than reactive. By anticipating possible issues before they expand into network outages, proactive monitoring can minimize disruptive and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or networks that incorporate multiple operating systems.

How Your Irving Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

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