Urgent Phone Help for Irving UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Irving or anywhere in Texas, Progent provides support for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues rapidly. This reduces immediate costs because service calls require a smaller number of billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused management.

Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where quick solutions somehow end up as big invoices. Progent's skill at solving technical issues quickly translates into your company spending less cash.

Progent's Online Service Technologies
Through years of experience, Progent has developed a set of optimized tools and field-tested processes which promote the maximum degree of efficiency for online help and troubleshooting for small company computer networks. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to connect to your system without violating network security.

Progent's advanced service database application maintains detailed records for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance delivered to every Progent customer by any consultant. This archive of issues and responses is stored as a conveniently accessible support database that enables Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close partnerships with key technology companies including Cisco and Microsoft make available other massive support databases and allow priority access to vendors' internal product engineers so Progent's remote service experts are able to determine optimal solutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's phone services in Irving or anywhere in Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's remote consulting experts offer credentials in an extensive array of technologies. This breadth of capability permits Progent's consultants to tackle almost any problem likely to take place in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.

To support customers with multi-OS networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Remote technical support services available from Progent to customers in Irving and anywhere in the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services address a broad range of computer technology such as network infrastructure, email systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide emergency online help for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Irving, TexasThe Cisco CCIE credential is the top recognition for network infrastructure engineers, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn issues occurring in network planning, installation, maintenance, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an excellent value because their depth of expertise enables them to find solutions for the most complex problems quickly. In many cases, less experienced engineers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Few support providers make Cisco CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so you can receive urgent help for serious network infrastructure problems that are hurting business efficiency but are beyond the comfort zone of your local network service group or consultant. Progent's Cisco CCIE consultants can connect to your computer system using state-of-the-art on-line troubleshooting tools to perform quick, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.

  • Certified Windows Expertise
    Windows Expertise for Irving, TexasProgent's Microsoft-qualified online service experts can provide network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a full array of online desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Certified Network Security Experts for Irving, TexasProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services that can bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help you to recover rapidly following a damaging breach. Security services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies frequently need. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
  • Call Center Expertise
    Progent's Call Center programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for small companies who lack the budget to assemble and manage an in-house Help Desk but who want quick response from a dependable Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless supplement to your existing Call Center team. Progent's Virtual Help Desk can act as an escalation option to handle the most difficult network problems, or be available in those circumstances when your regular support engineers are too busy.

    Progent's Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center application software to meet the special needs of your business, or adding temporary phone support personnel to work with your existing Call Center group to deal with unusually busy situations such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of veteran information technology consultants provides your computer users in Irving or anywhere in the state of Texas instant contact with a dependable technical support group with extensive experience providing phone help and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to company success, and Progent's goal is to resolve rather than just document IT issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth engineering expertise and education in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, MS Word, and Office Excel. To read more on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can promote the creative aspect of Macintosh computing by delivering remote help support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Irving, or anywhere in the state of Texas, online network monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so your IT support is proactive rather than reactive. By uncovering possible issues before they grow into crashes, automated monitoring can head off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or networks powered by a mix of platforms.

How Your Irving Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.

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