Urgent Remote Help for Irving UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Irving or anywhere in the state of Texas, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most information system problems rapidly. This lowers direct costs since solutions take up fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for remote support is structured to get the most out of your network support dollar. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where fast solutions manage to end up as major tabs. Progent's skill at dealing with technical issues quickly results in your company saving money.

Progent's Online Service Tools
Over the years, Progent has developed an array of optimized tools and proven processes that promote the highest level of efficiency for online technical support and troubleshooting for small business information systems. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's environment without violating corporate security.

Progent's highly evolved technical support reporting application keeps detailed records for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support rendered to each customer by any Progent consultant. This database of anomalies and fixes is organized as a readily exploitable support database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and formal partnerships with key technology companies such as Cisco and Microsoft make available other massive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting specialists can determine the best solutions promptly.

Get Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Support from Progent
To access Progent's remote support in Irving or anywhere in Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's online technical service experts offer credentials in an extensive array of disciplines. This broad scope of capability permits Progent's engineers to manage virtually any emergency likely to crop up in a small company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To support clients with mixed-platform networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Remote technical support services Offered by Progent to companies in Irving and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services cover a wide range of information technology including system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and migration from legacy applications to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for diagnosing problems affecting UNIX/Linux systems powered by popular variants of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco CCIE Engineers for Irving, TexasThe Cisco CCIE credential is the top accreditation for network professionals, and certifies a person's network technology skills at the expert level. CCIEs know how to deal with even the most intractable challenges associated with network infrastructure design, installation, management, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software patches. CCIEs provide excellent cost-effectiveness because their deep experience enables them to find solutions for the most difficult problems rapidly. In typical cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs available to help small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so your company can get immediate assistance for serious network infrastructure issues that are impacting worker efficiency but are beyond the scope of your local computer maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your environment via advanced remote support technology in order to perform efficient, secure, and economical diagnosis and repair. Progent's CCIEs can provide consulting for all of Cisco's popular selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Authorized Windows Support
    Microsoft Windows Expertise for Irving, TexasProgent's Microsoft-qualified online service engineers can provide network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 development, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of remote desktop support such as Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Qualified System Security Experts for Irving, TexasProgent's accredited CISM and CISSP network security engineers can provide a variety of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover quickly following a damaging breach. Security consulting services offered by Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special projects that small companies often need. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Call Center service options for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller businesses who lack the budget to build and maintain an internal Help Desk Call Center but who want quick access to a reliable Help Desk with professional phone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Help Desk can serve as an escalation resource to resolve the most difficult computer system challenges, or be available in overflow circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or revamping your existing one, identifying or enhancing Help Desk application software to handle the particular requirements of your business, or providing occasional online staff to reinforce your existing Call Center resources to handle high-demand scenarios such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk team of veteran information technology experts provides your clients in Irving or anywhere in the state of Texas fast communication with a reliable network service group with extensive background offering telephone-based help and online repair service for networks powered by UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to give the Help Desk perception as a major driver of business productivity, and Progent's target is to resolve instead of simply report IT problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff offers phone-based professional consulting expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and MS Office Excel. For additional information on Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the artistic facets of Macintosh systems by providing remote consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio/video or configuring an audio/video post production facility.

    Remote Network Monitoring Support
    Progent offers businesses in Irving, or anywhere in the state of Texas, remote computer system monitoring support powered by Microsoft System Center Operations Manager, enhanced by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By uncovering looming trouble spots before they evolve into crashes, remote monitoring can avoid inconvenient and expensive service crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or environments powered by multiple OS platforms.

How Your Irving Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

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