Immediate Remote Support for Irving UNIX, Linux, or Solaris NetworksFor small companies in Irving or anywhere in the state of Texas, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity planning.

Progent's remote support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to solve most information system problems quickly. This lowers immediate costs since solutions require a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to typical remote support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where fast solutions manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently results in your business spending less money.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that permit the maximum level of efficiency for remote consulting and repair for small and midsize company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's Technical Response Center to access your environment remotely without violating system security.

Progent's highly evolved customer support database application maintains detailed records describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of services rendered to every customer by every engineer. This database of anomalies and fixes is organized as a quickly searchable internal database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to additional vast technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's online service experts can arrive at the best solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Irving or anywhere in Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based technical support professionals possess advanced credentials in an extensive array of technologies. This wide range of technical skills allows Progent's engineers to handle practically any problem that may take place in a small company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.

To support customers with mixed-OS environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services Offered by Progent to customers in Irving and throughout the state of Texas include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of information technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from older systems to current MS Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent remote assistance for diagnosing problems within UNIX/Linux networks based on popular derivatives of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco CCIE Engineers for Irving, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and certifies a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most stubborn problems encountered in network planning, deployment, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of experience allows them to solve the most complex problems quickly. In common instances, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast telephone access to a CCIE so your company can get immediate support for complex network infrastructure issues that are lowering business productivity but are beyond the scope of your ordinary network maintenance resources. Progent's Cisco CCIE consultants can connect to your computer system using sophisticated remote troubleshooting tools in order to provide fast, secure, and economical analysis and remediation. Progent's CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    MS Windows Experts for Irving, TexasProgent's Microsoft-certified remote service engineers can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server application development, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote PC desktop services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified Network Security Experts for Irving, TexasProgent's qualified CISM and CISSP security consultants can provide a range of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or help your business to clean up quickly following a serious penetration. Security consulting services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Services
    Progent's Help Desk service options for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small businesses who lack the budget to create an internal Help Desk Call Center but who want quick access to a reliable Call Center with professional telephone support as well as the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a seamless supplement to your current Call Center organization. Progent's Virtual Call Center can act as an escalation resource to handle the toughest technical challenges, or be ready in overflow situations when your regular support engineers are swamped.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk Call Center application software to handle the unique requirements of your company, or providing occasional phone support personnel to work with your internal Help Desk Call Center team during demanding events like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of seasoned network consultants offers your clients in Irving or anywhere in the state of Texas quick contact with a dependable technical support resource with years of experience delivering telephone-based support and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a solid contributor to company efficiency, and Progent's aim is to solve and not merely track technical problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Office Word, and Office Excel. For additional information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the imaginative components of Macintosh environments by offering phone-based consulting support and training in imaging, audio, and video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.

    Online Network Monitoring Services
    Progent offers companies in Irving, or anywhere in the state of Texas, remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your computer support is proactive rather than reactive. By spotting emerging problems before they cause crashes, proactive monitoring can avoid stressful and expensive network failures. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks based on a variety of operating systems.

How Your Irving Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.

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