Immediate Online Technical Support for Irving UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Irving or anywhere in the state of Texas, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote support services offer excellent value because they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues rapidly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service firms, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where quick fixes somehow end up as big tabs. Progent's skill at dealing with problems quickly results in your company conserving money.

Progent's Remote Service Tools
Over the years, Progent has refined an arsenal of customized technologies and field-proven processes which promote the highest level of effectiveness for remote consulting and repair for small and midsize company computer networks. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's remote service group to communicate with your company's environment remotely without violating corporate security.

Progent's powerful customer support database application maintains extensive records describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of assistance rendered to every Progent client by every consultant. This archive of problems and resolutions is structured as a quickly exploitable support database that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level certifications and formal partnerships with important industry leaders including Cisco and Microsoft permit access to other extensive support knowledge bases and permit fast access to vendors' internal engineering staff with the result that Progent's online consulting specialists can find the most efficient solutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote services in Irving or anywhere in Texas or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's remote technical support professionals have credentials in an extensive set of disciplines. This broad range of capability allows Progent's consultants to address practically any problem that may crop up in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help customers with mixed-platform environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services provided by Progent to customers in Irving and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a wide array of information technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can provide urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    Important Linux versions for which Progent offers expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Irving, TexasThe Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and indicates a consultant's technical skills at the expert level. Cisco CCIEs can handle the most difficult problems surrounding network infrastructure design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and developing workarounds or locating program updates. CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to fix the most difficult problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone contact with a CCIE so you can receive timely assistance for serious network problems that are impacting worker productivity but are outside the scope of your ordinary computer service resources. Progent's Cisco CCIE consultants can connect to your computer system via sophisticated remote troubleshooting tools in order to perform fast, safe, and economical analysis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.

  • Authorized Windows Support
    Windows Expertise for Irving, TexasProgent's Microsoft-qualified remote support professionals offer computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Certified System Security Experts for Irving, TexasProgent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate quickly after a damaging breach. Security services available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; integrating firewalls; building safe mechanisms for remote and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies often request. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to execute major projects economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are ideal for smaller organizations who lack the resources to build and maintain an in-house Help Desk but who want fast access to a dependable Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless addition to your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve complex technical problems, or be available in hectic situations when your regular support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk application software to handle the particular requirements of your business, or adding occasional phone support personnel to work with your in-house Help Desk team to deal with high-demand scenarios such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants provides your clients in Irving or anywhere in the state of Texas rapid communication with an efficient technical support resource with extensive background delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a major contributor to business performance, and Progent's aim is to fix and not merely annotate network issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced consulting support and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as CRM, MS Project, Microsoft Word, and Excel. For additional information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can support the creative facets of Mac systems by offering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio or video or building an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Irving, or anywhere in the state of Texas, online network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your IT support is proactive and automated. By detecting looming issues before they grow into network outages, proactive monitoring can minimize disruptive and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or environments powered by a combination of platforms.

How Your Irving Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.

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