Remote Network Support Services for

Even if your Irving small business relies on a regular freelance support technician or employs a full time organization that can handle day-to-day computer issues, Progent’s Microsoft certified consultants offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the expertise to resolve sudden network crises or particularly complicated integration problems.

Features of Progent's Remote Computer Support for Irving
Progent's online support, remote repair, network security expertise, and system management services give small businesses in Irving or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help services include:

• Immediate Telephone Access to Microsoft Certified Professionals
  Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to small offices in Irving and is also ideal for customers in more remote regions of Texas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing training.

• Per Minute Rates to Reduce Expenses
  Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for phone service and imposes no periodic subscription fee. This keeps you from facing big bills for routine repairs.

• Availability of Cisco Certified Network Architecture Specialists
  As a Certified Partner for Cisco Systems, Progent offers help from authorized specialists who have experience in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for local and remote networking.

• Application Experts Consulting
  Progent's core consulting offerings include system integration, MS Exchange Server expertise, system security design, and Help Desk outsourcing services. Progent's Experts Team offers in-depth consulting expertise for critical application areas. Support available from the Application Experts Team includes:
  • Great Plains Software Support and Customization
  • Microsoft Customer Relationship Management Consulting
  • MS Project Expertise
  • Microsoft Excel Programming
  • Microsoft Word Consulting
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Support
  • Mac Consulting
  By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough IT solutions that fit the unique needs of your company.

• State of the Art Online Access Tools
  Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive onsite visit. State-of-the-art remote connectivity tools and experienced technicians together enable Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite support and remote system monitoring.

• Compatibility with Mainstream VPN Gateways
  Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.

• 24-hour Service for Maximum System Uptime
  For small organizations with line-of-business applications, Progent can provide 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are intended specifically for budget-conscious small organizations whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation capability.

Benefits of Progent's IT Support for Small Businesses in Irving
Progent's online technical help services allow your City# small business to have the benefits of on-call, world-class IT support without the cost of managing a full-time IT staff. Your information system will acquire added business value by being more reliable, efficient, and protected. Benefits to your business include:

• Seamless remote expansion of your on-site IT resources
  With most small offices in Irving and throughout Texas, local computer support resources, whether represented by freelance consultants or an in-house IT staff, can deal with typical network issues. However, major troubles sometimes strike when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support people. In these situations, Progent's on-call service specialists provide an easy, fast, and affordable way to supplement your regular resources and to transfer valuable knowledge to increase your capability to deal with downstream issues locally.

• Reduced Reliance on Freelance Service Providers
  For network support, small companies commonly rely on individual freelance service providers. Although independent service people carry less overhead than big service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support expertise to make sure your network is always available.

• Create a Scalable Foundation for Smooth Growth
  Small organizations often begin with an IT system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such badly designed systems need careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture able to provide the solid foundation to meet vital business demands and facilitate future expansion.

• Work with Solution Providers Instead of Product Vendors
  Small organizations need advice and technical training to navigate through an ever more complex maze of technology alternatives available for promoting business success and improving productivity. Businesses hardly need a computer engineer who is motivated to sell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of IT experience, refined support software, and familiarity with enterprise networking allow small offices to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over=stretched in-house resources.

Progent stands out by offering:

• Certified Expertise in Microsoft's Full Family of Server Platforms
  Progent offers world-class expertise for Microsoft’s powerful server products with services that include Windows Server 2003 consulting, Windows 2000 migration, Windows NT Server upgrades, Exchange 2003 Server consulting, Exchange Server 5.5 and Microsoft Exchange Server 2000 moves, and SQL 2005 consulting.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

• Complete Records of Delivered Services
  Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to every client. The practice of detailing and organizing support activity results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and productive.

• Remote Server Monitoring with Microsoft MOM
  Progent is one of the only consulting firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. This package causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.