Immediate Remote Troubleshooting for Irving Networks
Immediate Online Support for Irving NetworksFor organizations located in Irving or anywhere in Texas, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISSP-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to resolve most network issues rapidly. This reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where fast repairs somehow turn into big invoices. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies which ensure the highest level of effectiveness for remote engineering help and repair for computer systems of any size. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to connect to your company's environment without violating system security.

Progent's proven service database system keeps detailed records of the support that Progent's customers have received. Progent's authorized consultants have access to the records of services delivered to every Progent customer by every consultant. This history of issues and solutions is structured as a quickly searchable internal knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's online service experts are able to determine the best solutions promptly.

Remote technical services available from Progent to clients in Irving and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of low-cost managed services for small and mid-size businesses addresses all critical aspects of information technology such as email protection, security, backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight Systems Watch server and desktop management services.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the money or time to create an in-house Help Desk but who need quick response from a dependable Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk consulting services can support you in creating an efficient new Help Desk or enhancing your current organization, evaluating or modifying Help Desk application software to address the unique needs of your business, or providing temporary online staff to work with your in-house Help Desk resources during unusually busy events like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your workers in Irving or anywhere in the state of Texas fast assistance from a large network service resource with years of experience delivering phone consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a crucial contributor to business success, and Progent's aim is to fix and not just annotate IT issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in specific application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft applications such as CRM, Office Project, Office Word, and Office Excel. To learn more information on Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Irving, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, automated monitoring can avoid stressful and expensive service crises. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or systems based on a variety of OS platforms.
How Your Irving Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Irving or throughout the state of Texas, Progent's online computer support engineers are ready to provide professional and affordable system support whenever your company requires it. Long experience providing online technical assistance has earned Microsoft Gold certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair IT problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Irving business deals with a local independent support technician or employs an in-house organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to solve unexpected network emergencies or particularly complicated integration problems.

Features of Progent's Online Computer Support for Irving
Progent's phone support, remote repair, network security expertise, and system management services give companies in Irving or throughout the state of Texas unparalleled leverage for your support budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

  • Fast Telephone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Irving and is also ideal for customers in more remote areas of Texas that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, service databases, and on-going education.

  • Per Minute Billing to Reduce Expenses
    Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone help and asks for no monthly retainer for support services provided during regular business hours. This protects you from facing big bills for quick fixes.

  • Availability of Cisco Certified Network Design Specialists
    As a Certified Partner for Cisco, Progent offers access to on-staff specialists with skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Group
    Progent's core support offerings include system integration, MS Exchange Server expertise, network security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in critical business applications. Help available from the Application Experts staff includes:
    Microsoft Dynamics GP Support and Programming
    MS Project and Project Online Training
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Software Programming and SQL Server 2014 Software Programming and Debugging
    Oracle Project Management and Software Development
    MySQL Database Administration and Application Design
    Apple Mac Support
    Amazon MWS Software Integration

    By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that address the specific requirements of your business.

  • Advanced Online Access Tools
    Protected online access permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find fast fixes to issues that could otherwise demand an expensive onsite service call. Sophisticated online access software and expert technicians together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.

  • Compatibility with Popular VPN Products
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • 24x7 Service for Maximum System Uptime
    For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum network uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose clients need immediate recourse to a Help Desk service with effective phone support and complete escalation ability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, in the trenches of IT support, performing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

© 2002- 2018 Progent Corporation. All rights reserved.