Fast and Affordable Remote Support for Irving IT Networks
Urgent Online Help for Irving SystemsFor companies in Irving or anywhere in Texas, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's online support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system issues quickly. This reduces immediate costs since service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and related costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you actually get. Unlike many online service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor solutions manage to turn into substantial bills. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized tools and proven processes that ensure the highest level of effectiveness for online help and repair for IT systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to connect to your environment without compromising system security.

Progent's advanced technical support reporting application keeps thorough records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of assistance rendered to every Progent customer by every engineer. This history of trouble tickets and repairs is structured as a quickly accessible internal database that enables Progent's remote technical experts to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Remote technical services provided by Progent to businesses in Irving and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to support an in-house Call Center but who want quick communication with a reliable Help Desk Call Center with proficient phone support plus the ability to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex computer system issues, or be available in those circumstances when your ordinary resources are too busy.

    Progent's Help Desk staff of veteran network consultants offers your workers in Irving or anywhere in the state of Texas immediate access to a large support group with substantial background delivering phone consulting and online diagnostics for networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of business performance, and Progent's intent is to resolve rather than just annotate technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers online professional consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and Office Excel. For more concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Irving, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM for your business so that your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they cause full-scale emergencies, automated monitoring can avoid stressful and costly network crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or networks powered by a mix of operating systems.
How Your Irving Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote assistance with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Irving or anywhere in the state of Texas, Progent's online network support engineers are ready to provide effective and cost-effective system support whenever your company has to have it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Irving organization has a local independent support technician or employs a full time IT staff that can deal with common computer issues, Progentís Microsoft certified engineers can provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the time or the experience to address sudden network crises or especially complex integration projects.

Advantages of Progent's IT Support for Businesses in Irving
Progent's remote technical help services enable your Irving company to enjoy the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic value by becoming more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Irving or anywhere in Texas, local computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, major troubles can occur when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service people. In these instances, Progent's on-call service experts offer an easy, fast, and economical way to augment your regular resources and to convey useful knowledge to improve your capability to resolve future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller businesses commonly rely on independent freelance service providers. Although independent service people carry less overhead than larger service organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may force your company to go without help during an emergency. As your business grows, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup service experts to make sure your network remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often begin with an information architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled onto a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. These poorly designed systems require proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture that can offer the stable foundation to meet vital business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices require advice and technical training to negotiate an increasingly complicated maze of product alternatives available for accelerating business success and improving productivity. They do not need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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