Fast and Affordable Remote Help for Irving IT Networks
Fast Remote Technical Support for Irving SystemsFor companies located in Irving or anywhere in Texas, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage because they possess the real-world background and have access to the sophisticated technology needed to solve the majority of network issues rapidly. This lowers immediate costs since service calls accumulate minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed only for the services that you receive. Unlike typical remote support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for billing avoid situations where speedy. minor fixes somehow end up as large invoices. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and field-proven methodologies that permit the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to link to your system remotely without violating network security.

Progent's sophisticated service reporting application includes thorough histories for all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help provided to every client by every Progent consultant. This database of problems and solutions is stored as a quickly exploitable internal database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional vast support databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to arrive at optimal resolutions promptly.

Remote support services provided by Progent to customers in Irving and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the money or time to support an in-house Call Center but who want quick access to an effective Help Desk with proficient telephone assistance plus the ability to escalate complex trouble tickets to advanced engineers.

    Progent's Call Center consulting support can guide you in building an efficient new Help Desk or improving your current organization, evaluating or modifying Call Center software products to meet the particular needs of your corporation, or providing occasional phone support staff to reinforce your internal Help Desk team during high-demand situations such as software migrations, major updates, or installing new business software.

    Progent's Call Center team of experienced network experts offers your computer users in Irving or anywhere in the state of Texas rapid assistance from an effective network service resource with extensive experience providing phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a major enabler of company success, and Progent's target is to fix and not merely document IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Irving, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By spotting emerging issues before they cause downtime, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate multiple platforms.
How Your Irving Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Irving or throughout the state of Texas, Progent's phone-based computer support specialists can provide expert and cost-effective IT support the moment your company needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix computer problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Irving office works with a local freelance consultant or maintains a full time organization that can handle common network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with unexpected network crises or especially tough integration problems.

Advantages of Progent's IT Support for Offices in Irving
Progent's remote network troubleshooting services allow your Irving organization to experience the advantages of timely, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Irving and throughout Texas, local network support providers, whether represented by independent consultants or an internal maintenance staff, can take care of typical network problems. However, IT crises may spring up when local resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual support people. In these cases, Progent's online service specialists provide a convenient, fast, and economical way to supplement your regular help and to convey useful knowledge to increase your ability to deal with future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses often depend on individual freelance consultants. Although freelance consultants carry smaller overhead than larger consulting firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of fallback help may require your business to wait for help during an emergency. As your business expands, system unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup support experts to make sure your network stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes often get piled onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such poorly designed environments need proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require advice and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business success and enhancing productivity. They do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to each client. The practice of detailing and archiving support records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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