Immediate Remote Troubleshooting for Irving Networks
Immediate Online Support for Irving NetworksFor organizations located in Irving or anywhere in Texas, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISSP-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to resolve most network issues rapidly. This reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where fast repairs somehow turn into big invoices. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies which ensure the highest level of effectiveness for remote engineering help and repair for computer systems of any size. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to connect to your company's environment without violating system security.

Progent's proven service database system keeps detailed records of the support that Progent's customers have received. Progent's authorized consultants have access to the records of services delivered to every Progent customer by every consultant. This history of issues and solutions is structured as a quickly searchable internal knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's online service experts are able to determine the best solutions promptly.

Remote technical services available from Progent to clients in Irving and throughout the state of Texas include:

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want fast communication with a reliable Help Desk Call Center with professional telephone assistance plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent supplement to your established Call Center organization. Progent's Virtual Help Desk can act as a an escalation resource to handle complex technical issues, or be ready in overflow circumstances when your other resources are swamped.

    Progent's Help Desk team of veteran network experts offers your workers in Irving or anywhere in the state of Texas instant communication with a reliable network service resource with substantial experience providing phone help and online repair service for IT systems that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a significant contributor to company performance, and Progent's intent is to solve and not just annotate IT problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and MS Excel. To find out more information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like IPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Irving, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or networks based on a combination of operating systems.
How Your Irving Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Irving or anywhere in the state of Texas, Progent's online network support specialists can provide expert and cost-effective IT help whenever your organization requires it. Long experience delivering online repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Irving company has a local freelance support technician or employs an in-house organization that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with sudden system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Offices in Irving
Progent's remote network troubleshooting services allow your Irving company to experience the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will acquire added strategic worth by becoming more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most companies in Irving and throughout Texas, local computer service providers, whether consisting of outside consultants or an internal IT staff, can solve typical technical problems. However, major troubles might spring up when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service people. In these situations, Progent's on-call service professionals give you a convenient, fast, and economical way to augment your local help and to pass on useful knowledge to improve your ability to resolve downstream issues locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller companies commonly depend on individual freelance consultants. Although independent service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of backup help may force your company to go without assistance during an IT crisis. As your business grows, system unavailability and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system stays up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses often begin with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. Such poorly built environments need careful assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture able to deliver the solid foundation to meet critical business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complex maze of technology options capable of accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Range of Servers
    Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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