Fast Online Technical Support for Irving Computer Systems
Urgent Phone Consulting for Irving NetworksFor companies located in Irving or anywhere in the state of Texas, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the practical experience and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. This reduces direct costs since service calls use up minimal billable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick fixes manage to turn into major invoices. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which permit the maximum degree of effectiveness for remote help and repair for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to access your network without compromising corporate security.

Progent's sophisticated technical support reporting application stores extensive records describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of support delivered to each Progent customer by any engineer. This history of anomalies and responses is stored as a quickly searchable internal database that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close partnerships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to vendors' internal support staff so Progent's online consulting experts can come up with optimal resolutions promptly.

Online support offered by Progent to businesses in Irving and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the resources to build and maintain an in-house Help Desk Call Center but who require quick access to an efficient Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk application software to address the special needs of your corporation, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center resources to handle unusually busy events like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network consultants offers your customers in Irving or anywhere in the state of Texas instant assistance from an effective technical support group with years of experience offering telephone-based support and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial driver of business productivity, and Progent's target is to fix and not just report technical problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, MS Word, and Microsoft Excel. For more information on Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Irving, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive and automated. By detecting emerging problems before they result in network outages, system monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or systems that support a combination of platforms.
How Your Irving Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Irving or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective system support the moment your company requires it. More than 15 years of providing online technical assistance has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Irving company deals with a local freelance consultant or maintains an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to handle unexpected system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Irving
Progent's online technical help services allow your Irving organization to enjoy the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Irving or anywhere in Texas, nearby computer service resources, whether represented by outside consultants or a full-time maintenance staff, can resolve typical network problems. However, serious problems might occur when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these cases, Progent's on-call support specialists offer an easy, quick, and affordable way to supplement your local resources and to transfer useful information to improve your ability to deal with future issues locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses often rely on independent freelance service providers. While independent consultants have smaller internal costs than larger support firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of fallback help may require your business to wait for help during an emergency. As your business expands, network downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Companies typically start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the productivity of the organization. Such badly designed systems need careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture that can deliver the stable foundation to meet critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of technical background, refined support tools, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, in the trenches of network service, performing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services provided during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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