Fast Online Support for Irving Computer Networks
Immediate Phone Help for Irving NetworksFor companies located in Irving or anywhere in the state of Texas, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces immediate costs because solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast repairs somehow end up as major tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the maximum degree of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to access your company's network without breaching system security.

Progent's proven technical support reporting application maintains thorough documentation of all support that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of services delivered to each Progent client by every Progent consultant. This history of anomalies and solutions is structured as a readily accessible proprietary database that allows Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available other massive technical support databases and permit fast response from vendors' in-house support staff so Progent's remote consulting specialists can find the most efficient solutions quickly.

Remote technical services offered by Progent to customers in Irving and anywhere in the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the budget to create an internal Call Center but who need fast access to an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent addition to your established Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation resource to resolve the toughest network issues, or be ready in overflow instances when your other service providers are swamped.

    Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Irving or anywhere in the state of Texas immediate communication with a reliable network service resource with extensive experience providing phone help and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a major contributor to company efficiency, and Progent's target is to solve and not simply record technical problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers online professional engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Irving, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into downtime, proactive monitoring can ward off stressful and expensive network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a combination of platforms.
How Your Irving Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Irving or throughout the state of Texas, Progent's online network support engineers can deliver effective and affordable system support whenever your business requires it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Irving company works with a local freelance support technician or employs an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Irving
Progent's online network troubleshooting services allow your Irving business to have the advantages of timely, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic value by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    For most organizations in Irving and throughout Texas, nearby network service providers, whether made up of independent consultants or a full-time IT staff, can deal with typical technical issues. However, IT crises sometimes occur when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online support specialists give you a convenient, fast, and economical solution to augment your regular help and to convey useful knowledge to improve your ability to handle downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses often rely on independent freelance service providers. Although freelance consultants have less overhead than big support companies and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of backup personnel may require your business to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always available.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. Such badly designed systems need proper assessment, intelligent strategic planning, and wide technical expertise to evolve to a network architecture able to deliver the solid foundation to meet vital business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller businesses need advice and technical training to negotiate an ever more complicated array of product alternatives available for accelerating business growth and enhancing efficiency. They do not need a computer engineer who is trying to resell a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, at the front lines of IT support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.