Fast and Affordable Remote Help for Irving Information Networks
Fast Phone Technical Support for Irving NetworksFor companies in Irving or anywhere in Texas, Progent provides online technical support for computer systems based on Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools required to solve most information system problems quickly. Efficient support lowers immediate costs because service calls use up minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast solutions manage to end up as big invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that promote the maximum degree of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to interface to your environment without violating corporate security.

Progent's advanced customer support database application keeps thorough histories of the service that Progent's customers have received. Progent's team consultants have the benefit of the details of assistance delivered to every client by any engineer. This archive of anomalies and repairs is structured as a quickly accessible support knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close partnerships with key vendors including Cisco and Microsoft open up additional massive support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting experts can come up with optimal resolutions quickly.

Online services available from Progent to customers in Irving and throughout the state of Texas include:

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the money or time to support an internal Call Center but who want fast communication with an efficient Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent supplement to your current Call Center resources. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve complex technical problems, or be ready in hectic instances when your regular support engineers are swamped.

    Progent's Help Desk Call Center staff of experienced network consultants provides your clients in Irving or anywhere in the state of Texas quick contact with a large network service resource with substantial experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a solid contributor to business success, and Progent's target is to solve instead of just report technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as CRM, Microsoft Project, MS Office Word, and MS Excel. To read additional information on Progent's expertise, custom development, and education services, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Network and Server Monitoring Services
    Progent offers businesses in Irving, or anywhere in the state of Texas, remote network and server monitoring support centered around Microsoft System Center Operations Manager, configured by Progent for your business so that your computer support is proactive rather than reactive. By spotting looming problems before they grow into downtime, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or environments that incorporate a combination of platforms.
How Your Irving Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Irving or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT support the moment your company has to have it. More than 15 years of providing online tech support has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Irving office has a regular freelance consultant or maintains a full time IT staff that can handle common computer issues, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected system crises or particularly challenging integration problems.

Features of Progent's Online Network Services for Irving
Progent's online support, Internet-based troubleshooting, network security consulting, and network management services give offices in Irving or throughout the state of Texas the greatest leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















© 2002- 2017 Progent Corporation. All rights reserved.