Fast, Low-cost Online Computer Network Troubleshooting for Jackson, Mississippi Small Companies
For more than twenty years, Progent has specialized in providing enterprise-class computer support to customers with small-business budgets. Progent has developed a unique support solution that includes a cost-effective, seamless virtual office infrastructure, custom online repair tools, a substantial pool of consultants accredited in a broad array of IT disciplines, a Help Desk Call Center service model that promotes efficiency and guarantees follow-through, a global group of remote troubleshooting experts, on-site support options for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal network support team. This can cut costs and minimize technical risks for major projects like application development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified experts to assist your company to plan and implement a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Business Networks in Jackson, Mississippi
Progent's nationwide team of world-class consultants offers support for all aspects of information systems deployed by companies of all sizes. Practice areas served by Progent in and around Jackson include:

Support Delivery Alternatives for Jackson, Mississippi Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for delivering IT support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Model ensures rapid support, comprehensive activity documentation, consistent follow-up, and tight expense monitoring across a range of IT support delivery modes that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the expense or time loss of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for new customers to address urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional information concerning Progent's online computer support expertise.

  • On-site Support
    Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: on-premises support professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for on-site support calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who need prompt and reliable access to an online Helpdesk with effective telephone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Since smaller companies typically are constrained by limited information technology funds and can provide little executive attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that small business information systems stay productive. Read more about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for small business programs such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects like business analytics application programming and customization, database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host key applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is possible using the class of in-house data center that is practical for most small companies. Because Progent uses the same facilities that support the gear of many of the planet's largest information technology companies, Progent can save you the expense of building and managing the systems needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of availability and extensibility but that is also simple for customers to migrate to a different support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the software in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and government requirements for IT information security and incident reporting.

The scope and size of Progent's consulting team offer a unique set of advantages to customers wishing to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, in the trenches of IT service, performing a broad variety of technical tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not only world-class technical skills, but also a consultant with proven methods for resolving real-world IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no sign-up fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size bills for quick solutions. Another benefit of granular invoicing is that your company are not inclined to allow minor problems to stay unaddressed until they grow into major ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each consultant to every client. The practice of documenting and archiving support records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Jackson, Mississippi company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.