Fast, Low-cost Remote Network Support for Jackson, Mississippi Small Companies
For more than two decades, Progent has focused on delivering enterprise-class network support to customers with small-company budgets. Progent has developed a unique support system that includes a streamlined, tightly connected virtual office infrastructure, custom online repair technology, a large pool of consultants certified in a wide range of technical disciplines, a Help Desk operational structure that promotes responsiveness and ensures follow-through, a global group of remote troubleshooting experts, in-person support availability for the majority of most zip codes in the U.S., and a company culture focused on solving network issues in the least time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT support group. Co-sourcing can save money and help meet schedules for big projects such as software development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to help your company to plan and execute your cloud computing strategy.

Core Practice Areas Serviced by Progent for Companies in Jackson, Mississippi
Progent's nationwide team of industry certified consultants offers help for virtually all facets of information technology used by organizations of all sizes. Practice areas served by Progent in Jackson include:

Service Delivery Options for Jackson, Mississippi Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing IT support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive service documentation, consistent follow-up, and strict expense monitoring across an array of network service delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair network issues without the expense or time loss of travel for onsite service calls. The background of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service experts to give small businesses the optimal solution: on-premises service technicians when you require them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for in-person support calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who need prompt and reliable support from an online Help Desk with efficient phone assistance, remote repair tools, and enough technical depth for all needed escalation. Because smaller companies typically are constrained by limited IT funds and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most efficient way to make sure that small business information systems are always up and running. Read more about Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant network consulting, virtualization strategies, plus configuration, customization and training for small business software including financials, ERP, management reporting, CRM, and office productivity software. Progent can help with one-time projects such as site moves and massive system migrations, longer term projects such as management reporting software programming and customization, relational database software development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host vital applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of reliability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that support the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's production servers in a setting that not only delivers the top level of availability and scalability but that is also convenient for clients to migrate to another support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, system support, and IT management while achieving world-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can handle the mixed- OS and loosely standardized networks typical of small companies, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory mandates for IT data security and reporting.

The breadth and depth of Progent's consulting staff offer a powerful array of advantages to companies wishing to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide variety of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for fixing real-world IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size invoices for quick repairs. Another advantage of by-the-minute invoicing is that customers won't be tempted to allow incipient problems to fester until they become major ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation given by every staff member to every client. The practice of documenting and archiving support activity allows more efficient support and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Small businesses who work with freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
If your Jackson, Mississippi company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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