Jackson, MS Online Support from Certified Computer Network Service Professionals
Progent's computer network help services can deliver your Jackson, MS business affordable and reliable support from Microsoft and Cisco certified computer engineers. By providing network consulting service when you need it, providing advanced expertise for critical technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for services you receive, Progent offers your Jackson, Mississippi business an affordable option for maximizing the productivity of small office information systems. If you maintain an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to build and maintain a reliable and secure IT network and to have quick availability of the seasoned help usually available only to enterprises who are able to set up a sizeable internal IT staff.

For larger businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service team. This can cut costs and minimize technical risks for big IT initiatives like software development, business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your business to plan and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Jackson, Mississippi Office Networks
As a Microsoft-certified Partner computer support firm that maintains a large team of Cisco certified CCIE network infrastructure experts and Apple Computer accredited consultants, Progent offers emergency assistance and affordable online consulting to Jackson, MS small businesses for a wide range of information technologies including:

Support Delivery Alternatives for Jackson, Mississippi Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Support Mechanism ensures rapid support, comprehensive service records, consistent follow-up, and tight expense control for an array of IT service delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist clients to analyze and repair hardware and software problems without the expense or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to accommodate urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small companies the best of both worlds: hands-on support technicians when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need fast and dependable support from a professional Help Desk with efficient phone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Since smaller companies typically have tight information technology funds and can provide scant management bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that small business information networks stay productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability it system design, virtual server strategies, plus integration, programming and support for business software such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects including site moves and massive software upgrades, longer term initiatives such as management reporting application development and customization, database software development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and performance than is feasible using the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of many of the world's biggest information technology companies, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay updated, security and performance is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also convenient for clients to migrate to another support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the software in the client's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Jackson, Mississippi Businesses
Progent's staff size, breadth of technical expertise, and experience with corporate network support allow small companies to avoid the pitfalls related to excessive dependence on thinly staffed support firms or individual consultants.

Teaming with Progent's Experts enables your company to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, smaller businesses often depend excessively on freelance engineers. Although individual support engineers carry lower overhead than larger support firms and can typically charge nominally lower rates, freelancers are often spread too thin to react quickly to urgent situations. If a freelance engineer is occupied with another customer, sick, on travelling, or in class, the absence of backup personnel may force your company to wait for assistance in case of a crisis. As your company expands, network unavailability or difficulties with critical applications become more costly. The dollars you believed you were saving on a freelancer can evaporate quickly due to lower productivity. Also, when freelance engineers encounter unfamiliar technologies, the lack of a big engineering team to fall back on for advice requires them to learn with the meter running while your business winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Complex Network Solutions
    The majority of smaller support firms or independent engineers who concentrate on small business IT consulting are capable of providing connect-the-dots solutions but don't have the background to work efficiently with complicated IT environments with a variety of platforms, multiple offices, Voice over IP implementations, remote clients, integrated accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your business because enterprise environments are by nature complicated, support problems require thorough understanding of in numerous technical areas, and achieving a high degree of stability, reliability, and protection requires industry-tested best practices.

  • Build a Firm Basis for Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid fixes often get piled onto of a tenuous foundation. As a business evolves, reliability and expandability issues can obstruct the productivity of the business. Such networks need thorough evaluation, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that can act as the reliable foundation to meet critical business needs and support future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Small companies require guidance and education to navigate through an increasingly complex maze of IT alternatives available for enabling business growth and enhancing efficiency. They do not need a network engineer or service firm that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting services with the real interests of customers. Combining network consulting and product reselling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the true requirements of a customer.

How to Contact Progent
In case your Jackson, Mississippi company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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