Fast, Low-cost Online Computer Network Troubleshooting for Jackson, Mississippi Small Companies
For more than twenty years, Progent has specialized in providing enterprise-class computer support to customers with small-business budgets. Progent has developed a unique support solution that includes a cost-effective, seamless virtual office infrastructure, custom online repair tools, a substantial pool of consultants accredited in a broad array of IT disciplines, a Help Desk Call Center service model that promotes efficiency and guarantees follow-through, a global group of remote troubleshooting experts, on-site support options for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal network support team. This can cut costs and minimize technical risks for major projects like application development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified experts to assist your company to plan and implement a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Business Networks in Jackson, Mississippi
Progent's nationwide team of world-class consultants offers support for all aspects of information systems deployed by companies of all sizes. Practice areas served by Progent in and around Jackson include:

Support Delivery Alternatives for Jackson, Mississippi Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for delivering IT support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Model ensures rapid support, comprehensive activity documentation, consistent follow-up, and tight expense monitoring across a range of IT support delivery modes that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the expense or time loss of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for new customers to address urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional information concerning Progent's online computer support expertise.

  • On-site Support
    Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: on-premises support professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for on-site support calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who need prompt and reliable access to an online Helpdesk with effective telephone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Since smaller companies typically are constrained by limited information technology funds and can provide little executive attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that small business information systems stay productive. Read more about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for small business programs such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects like business analytics application programming and customization, database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host key applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is possible using the class of in-house data center that is practical for most small companies. Because Progent uses the same facilities that support the gear of many of the planet's largest information technology companies, Progent can save you the expense of building and managing the systems needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of availability and extensibility but that is also simple for customers to migrate to a different support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the software in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a portfolio of low-cost, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services managed backup.

Why Progent Is the Smart Alternative for Jackson, Mississippi Small Businesses
Progent's size, breadth of information technology expertise, and experience with enterprise network consulting allow small companies to sidestep the pitfalls related to over reliance on small service firms or individual engineers.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network services, smaller companies often depend excessively on freelance consultants. Although freelance service engineers carry lower overhead than larger support organizations and can afford to bill nominally lower rates, they are frequently spread too thin to respond quickly to critical problems. If an independent engineer is occupied with another client, sick, on vacation, or in training, the lack of backup staff may require your business to go without assistance during an emergency. As your small business grows, system unavailability or difficulties with critical programs become more costly. The money you believed you were saving on an independent consultant can be eaten up quickly due to lost output. In addition, when independent consultants confront new technologies, the lack of a large engineering group to rely on for assistance forces them to learn on the job while your company ends up footing the costs for their continuing education.

  • Have Access to Experts in Complex Information Technology Solutions
    Many small support firms or freelance engineers specializing in small business network consulting may excel at providing connect-the-dots solutions but lack the experience to work cost-effectively with complicated IT environments with a variety of platforms, multiple offices, Voice over IP systems, mobile workforces, integrated financial and analytical applications, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive team of experts can be valuable to your business because enterprise environments are inherently complex, integration problems demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, availability, and protection requires industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get piled on top of a tenuous foundation. As a company grows, stability and scalability problems can hinder the success of the organization. These environments require proper assessment, smart business analysis, and broad-based expertise to upgrade to an IT infrastructure that will act as the solid foundation to handle current business requirements and support future growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller businesses need direction and education to work through an increasingly complex maze of IT alternatives available for accelerating business growth and enhancing efficiency. They do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise only. This allows Progent to match consulting services with the genuine interests of customers. Mixing IT support and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a client.

Contact Progent
In case your Jackson, Mississippi company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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