Jackson, MS Online Help from Certified Network Service Experts
Progent's network troubleshooting services can provide your Jackson, MS company affordable and consistent support from world-class information technology professionals. By delivering network support help when you need it, providing specialized knowledge for line-of-business applications, offering unique support such as 24x7 server monitoring, and invoicing only for services you receive, Progent offers your Jackson, Mississippi business an economical option for optimizing the productivity of small-scale business networks. Whether you have a local system, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations to build and maintain a reliable and safe information system and to benefit from fast availability of the skilled help usually restricted to businesses who are able to set up a sizeable internal information technology organization.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support personnel. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to assist your company to plan and execute a sensible cloud strategy.

Core Technical Areas Supported by Progent for Businesses in Jackson, Mississippi
Progent's group of industry certified experts provides support for virtually all facets of network systems deployed by companies of all sizes. Technologies served by Progent in and around Jackson include:

Service Delivery Options Available for Jackson, Mississippi Companies
Progent has a variety of options for providing small businesses with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Contact Center Service Model promotes fast response, comprehensive activity documentation, consistent follow-through, and strict cost control for an array of network support delivery options that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's network engineers allows them to resolve most network problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent situations and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's remote network support services.

  • Onsite Service
    Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to give small and midsize businesses the best of both worlds: hands-on service technicians when you need them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for in-person support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who require prompt and reliable support from an online Contact Center with efficient phone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because small and midsize companies usually are constrained by limited information technology funds and can provide scant executive attention for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that small business information systems stay productive. Learn more concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, programming and support for small business programs including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and major software migrations, longer term initiatives such as business analytics application development and support, relational database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and MS SQL to provide small companies with greater degrees of reliability, protection, and recoverability than is feasible with the type of internal data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of building and managing the systems needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of dependability and expandability but that is also easy for customers to transfer to another service firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can support the mixed- OS and non- standardized environments common with small businesses, and retains control of the software in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online support to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight Systems Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight Systems Watch server and desktop automated management services.

Why Progent Offers the Right Alternative for Jackson, Mississippi Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with corporate IT support allow small businesses to avoid the pitfalls related to over dependence on thinly staffed service organizations or freelance engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Individual Consultants
    For IT support, small companies sometimes depend excessively on independent engineers. Though individual service engineers have lower expenses than more substantial support organizations and can afford to bill nominally lower fees, individuals are sometimes too busy to react quickly to critical network problems. If an independent consultant is occupied with different client, sick, on vacation, or in training, the absence of backup staff may require your company to wait for help in case of an emergency. As your company expands, system downtime or problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can evaporate quickly due to lost productivity. In addition, when freelance engineers confront unfamiliar technologies, the lack of a big engineering group to depend on for advice forces them to train in place while your organization ends up with the costs for their continuing training.

  • Gain Access to Certified Professionals in Complex Information Technology Solutions
    The majority of small support firms or independent consultants specializing in small business IT consulting may excel at delivering routine fixes but lack the experience to deal efficiently with complex IT environments that have mixed platforms, numerous offices, Voice over IP systems, mobile clients, interconnected financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your company because big-company networks are by nature complex, support issues require in-depth knowledge in numerous technical areas, and achieving a high level of stability, availability, and security calls for industry-tested processes.

  • Create a Firm Foundation for Growth
    Small companies typically begin with a network cobbled together on a tight budget. Without a solid architecture, a series of improvised fixes often get tossed on top of a weak foundation. As a company grows, reliability and expandability problems can obstruct the success of the organization. Such environments require proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable basis to handle current business needs and support future growth.

  • Partner with Solution Providers, Not Product Vendors
    Smaller businesses need direction and education to work through an increasingly complex maze of technology alternatives offered for enabling growth and improving productivity. They do not need an IT consultant or service firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match consulting services with the real needs of customers. Combining IT consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being driven by the true requirements of a client.

Get in Touch with Progent
If your Jackson, Mississippi company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.