Expert Remote Service for Jackson, Mississippi Computer Networks from Certified Consultants
Small companies have typically been overlooked by major IT support organizations. Many small businesses permit themselves to become dangerously dependent on freelance engineers or small support firms who don't have the bandwidth or broad skill sets to respond promptly or effectively to network emergencies. Still other small businesses resort to mass-market service firms that employ personnel able to provide standardized fixes for common issues but who do not have the background and technical scope to handle the diversity of configurations and lack of standardization typical of small business information networks.

Progent's time-tested methodology for delivering affordable and successful network service to small businesses has made Progent one of the premiere Microsoft-certified IT service firms in the United States. Progent has provided online help to companies in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software programming, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited consultants to help your company to plan and implement a sensible cloud strategy.

Primary Technologies Serviced by Progent's Consultants for Businesses in Jackson, Mississippi
Progent's nationwide group of world-class consultants offers support for virtually all aspects of information systems found in organizations of all sizes. Areas supported by Progent in Jackson include:

Support Delivery Alternatives for Jackson, Mississippi Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid response, comprehensive service documentation, consistent follow-through, and tight cost monitoring for a range of network support delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out more details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to give small companies the best of both worlds: onsite support professionals when you need them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for on-site service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning how to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need prompt and dependable support from an online Help Desk Call Center with efficient telephone assistance, remote repair tools, and enough technical depth for all needed escalation. Since small and midsize companies typically have limited information technology budgets and can spare little management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that business information networks are always up and running. Learn more concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system consulting, virtualization solutions, plus configuration, programming and support for business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with short-term projects such as office moves and major software migrations, longer term projects like business information software development and support, relational database application programming and administration support, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL Server to provide small and midsize companies with greater degrees of dependability, security, and performance than is feasible with the class of on-site data center that is achievable for the majority of small companies. Because Progent uses the same facilities that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs remain current, security and performance is continually tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and scalability but that is in addition easy for clients to migrate to a different service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized environments common with smaller companies, and retains control of the software in the client's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting support to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of network products such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory regulations for network information protection and reporting.

The scope and depth of Progent's engineering team bring a powerful array of advantages to companies trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the front lines of IT support, performing a wide range of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not only world-class technical help, but also a support engineer with field-tested methods for repairing actual network problems rapidly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you owe only for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major invoices for quick fixes. Another advantage of by-the-minute billing is that you won't be tempted to permit incipient issues to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to each client. The practice of documenting and organizing support records allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Small businesses who work with independent consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Jackson, Mississippi business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.