Introduction to Progent's Support Services for BlackBerry Technology
BlackBerry Consulting and Integration HelpWireless access to messages, contacts, calendars, and web applications is a critical capability of information systems for businesses of all types. RIM BlackBerry smartphones are some of the most powerful solutions for achieving anywhere, anytime communications. But the network architecture required to accommodate RIM BlackBerry handhelds has grown steadily more sophisticated as the pressure high availability and rock-solid security has heightened. Progent's BlackBerry qualified consultants specialize in delivering small businesses world-class network expertise and troubleshooting services that are affordable and efficient.

As a Microsoft Gold Partner with years of background working with Microsoft Exchange, Progent can give you access to broad expertise for integrating RIM BlackBerry and Microsoft products by offering support services like Microsoft Exchange 2010 consulting and by delivering complementary support services like Microsoft Lync Server 2010 deployment and MS Office Communications Server consulting to help control IM and Presence. Progent's MS SQL Server 2016 integration consultants and Microsoft SQL Server 2014 consultants can set up and troubleshoot your SQL database server to work efficiently with BlackBerry BES Server, and Progent's MS Data Protection Manager experts can assist your company to develop backup and recovery processes to safeguard your messaging data and reduce productivity loss in the event of a breakdown of your messaging solution.

Progent also maintains a large team of Cisco qualified CCIE network engineers who are accessible remotely to provide expert support for architecting and repairing your IT network infrastructure so it supports your BlackBerry solution with a high degree of fault tolerance, scalability, security, and maintainability. Cisco Certified Internetwork Experts are highly-qualified networking consultants who are awarded this prestigious status only through intense examination by Cisco. CCIEs can resolve the most complex problems surrounding network architecture, configuration, repair, and maintenance.

BlackBerry BES Server Integration Help
The BlackBerry Enterprise Server offers companies a single and secure source for integrating BlackBerry smartphones into their messaging, collaboration, and software application infrastructure. BlackBerry Enterprise Server (BES) enables wireless BlackBerry clients to connect to Exchange, Lotus, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to ensure up-to-date information for collaborative programs such a calendars, contact lists, to-do lists, IM, and custom business programs. Due to BlackBerry BES Server support for Microsoft Exchange Server, mobile workers carrying BlackBerry smartphones have push-based connectivity with Exchange messages as well as to IM-capable applications through Microsoft Live Communications Server and Lync Server integration.

BlackBerry BES Server Support

Progent's BlackBerry-qualified engineers can show you how to design, deploy, and maintain BlackBerry BES Server so you can optimize the efficiency of BlackBerry clients, streamline the management of a BlackBerry solution, and reduce the expense of supporting mobile workers.

How Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned accreditations from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, set up the MDS and IM, implement push and pull access control lists, control Microsoft Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements analysis, solution design, roll-out strategy and implementation, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to create a wireless solution that meets your IT budget and supports your business strategy. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and physical components meet your requirements, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can assist you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security specialists to run network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Expert
In order to contact Progent about professional assistance for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.
















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