Consulting and Technical Support for RIM BlackBerry Solutions
BlackBerry SupportBlackBerry mobile smartphones from Research in Motion are one of the most popular solutions for maintaining mobile connectivity to messaging, scheduling, web-based programs, and other vital business information. As the complexity of small company IT technology has expanded, and as the need for world-class protection, reliability, and recoverability has become the standard for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry technology has grown increasingly difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small organizations frequently resort to external support professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-qualified consultants who can assist small businesses to design, administer, and repair BlackBerry solutions affordably and efficiently, dispensing with the need for an internal BlackBerry technology expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of experience, coupled with Progent's proven online service delivery capabilities, gives small companies a budget-friendly alternative for incorporating BlackBerry products productively into their business information system.

Progent's consultants can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure streamlined administration utilities so you can track and control BlackBerry devices across your company, define security policies that are right for your company, develop custom wireless software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be restored quickly and safely.

Consulting and Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and support of BlackBerry wireless handsets, providing a single platform for controlling critical tasks such as device deployment, updates, and deactivation and providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry smartphones and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Assistance

BlackBerry BES Server provides a wealth of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent versatility in selecting degrees of protection to match the special requirements of your mobile network. Progent's BlackBerry authorized engineers can assist your company to choose powerful security functions and enable them wirelessly. Examples of these over-the-air configurable security settings are:

  • Lock down a device
  • Erase information from a missing or stolen smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BES Server also offers versatility in selecting mechanisms to keep BlackBerry users from loading or running unsafe or prohibited code. Progent can assist you to select protective techniques like:

  • List exactly which programs are permitted on the device
  • Block third-party software from allocating non-volatile storage on the BlackBerry device
  • Determine what resources external software can use on the device
  • Limit the types of access external software running on the smartphone can establish
  • Block all third-party programs from being loaded or executed on the BlackBerry smartphone

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform common support operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can also help your company to troubleshoot a wide range of problems associated with synchronization, handset detection, email consistency, web access, wireless connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small company networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support costs at a minimum and, by handling issues quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, activating passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to use management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help you to define and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Assistance from a BlackBerry-Certified Specialist
In order to get in touch with Progent about engineering help for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.
















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