Introduction to Progent's Consulting Expertise for BlackBerry Solutions
BlackBerry Consulting and Integration ExpertiseWireless connectivity to messages, contacts, schedules, and web applications has become a vital feature of IT networks for companies of all types. RIM BlackBerry smartphones are among the most powerful devices for maintaining anywhere, anytime communications. But the network architecture required to accommodate RIM BlackBerry handhelds has become steadily more complex as the demand for fault tolerance and and air-tight security has increased. Progent's RIM certified consultants specialize in delivering small companies world-class network support and technical services that are economical and effective.

Being a Microsoft Gold Partner with years of background working with MS Exchange Server, Progent can provide in-depth assistance in incorporating BlackBerry and Microsoft technology by delivering support services like Microsoft Exchange 2010 consulting and by providing related services such as Microsoft Lync Server 2010 deployment and Microsoft Office Communications Server support to help control Instant Messaging and Presence. Progent's Microsoft SQL Server 2016 integration consultants and Microsoft SQL 2014 experts can configure and repair your SQL database system to operate optimally with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager specialists can assist you to design archiving and recovery processes to safeguard your messaging data and minimize productivity disruption in the event of a crash of your messaging system.

Progent also retains one of the country's largest teams of Cisco qualified CCIE network engineers who are available remotely to offer advanced assistance for architecting and repairing your IT network infrastructure so it supports your BlackBerry solution with high levels of fault tolerance, scalability, security, and manageability. Cisco Certified Internetwork Experts are recognized network experts who are awarded this top-level status only after intense examination by Cisco. CCIEs are able to handle the most intractable problems associated with network planning, deployment, troubleshooting, and support.

Integration Help for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry smartphones, offering a single solution for handling key tasks such as device installation, upgrades, and deactivation and also offering a solid foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange Server, Groupwise, or Lotus Domino email platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry Enterprise Server Integration Assistance

BlackBerry Enterprise Server includes a wealth of security capabilities starting with automatic encryption of messages sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also permits great versatility in adjusting levels of security to match the special needs of your company's environment. Progent's BlackBerry authorized engineers can assist you to select advanced security functions and enable them remotely. Samples of these over-the-air selectable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe data from a missing or stolen smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BES Server also provides flexibility in determining ways to prevent mobile users from installing or running unsafe or prohibited software. Progent can assist you to choose protective processes such as:

  • Specify precisely which programs are allowed on the device
  • Block third-party applications from using non-volatile memory on the device
  • Determine which resources third-party applications can use on the smartphone
  • Limit the types of access external applications running on the BlackBerry device can initialize
  • Block all external programs from being installed or executed on the smartphone

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to carry out common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, modifying user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can in addition help your company to troubleshoot a wide array of issues concerning synchronization, handset recognition, email consistency, web browsing, mobile connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote help for small company networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile technical support expenses low and, by dealing with problems quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and assist your company to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer offers expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and delete BlackBerry device clients on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, control Exchange data flow, create, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, test, repair, and document a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs analysis, solution architecture, roll-out strategy and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to create a wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management approach and hardware products meet your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can assist your company to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security engineers to run company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Expert
If you wish to get in touch with Progent about technical assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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