Enterprise-class Remote Consulting and Support Expertise for BlackBerry Technology
RIM BlackBerry Online Troubleshooting SupportSafe and uninterrupted connectivity from handheld devices to email systems like Microsoft Exchange Server, Lotus Domino, or Novell GroupWise is now a strategic requirement for companies of any type who want to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are some of the most popular solutions for enabling and administering wireless connectivity. However, maintaining productive BlackBerry environments has become complex because of the sophisticated tools available to fulfill the demand for enterprise-class security and non-stop operation. Progent's BlackBerry certified consultants are expert at delivering remote consulting expertise for BlackBerry systems, reducing service costs and taking care of problems more quickly than is feasible via ordinary on-premises consulting.

Progent maintains a seasoned group of online engineers qualified to maintain IT system that incorporate technology from all popular vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help you to resolve complex issues with your network environment. Progent's Apple certified experts can assist you to interface Macintosh computers with your mobile connectivity solution and can provide expertise with Apple iPhone integration. Progent's Linux specialists can provide help for managing servers powered by all leading distributions of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux. This breadth of expertise allows Progent to offer a one-stop source for any IT support needed in multi-platform environments and eliminates the finger-pointing that small organization often encounter when looking for technical support.

Progent's information technology security engineers have been awarded top security credentials such as GIAC (Global Information Assurance Certification) and Information System Security Architecture Professional (ISSAP). Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two economical security penetration testing service bundles that enable small companies to receive an independent security evaluation from a Progent security engineer to uncover possible weaknesses in the security posture you expose on both sides of your security perimeter.

BlackBerry BES Server Consulting and Technical Services
The BlackBerry BES Server offers companies a single and safe source for incorporating BlackBerry smartphones into their email, groupware, and software application infrastructure. BlackBerry Enterprise Server allows wireless BlackBerry users to connect to Microsoft Exchange Server, Lotus, or Groupwise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure up-to-date information for applications like schedules, contact lists, to-do lists, IM, and custom business programs. Due to BlackBerry Enterprise Server integration with Exchange Server, mobile workers with BlackBerry handsets have push-based access to Exchange email as well as to instant messaging-capable applications via Microsoft Live Communications Server and Lync Server integration.

BlackBerry BES Server Consulting Support

Progent's BlackBerry-certified consultants can show you how to plan, install, and troubleshoot BlackBerry BES Server so you can optimize the productivity of BlackBerry users, streamline the administration of a BlackBerry environment, and lower the expense of maintaining mobile workers.

Professional BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible online to deliver prompt assistance to businesses in the Jacksonville region or anywhere in the state of Florida. Progent's experienced remote consulting experts have helped businesses resolve computer problems and reduce support expenses in each state in the U.S. and established a substantial following of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote consulting support for a wide selection of issues related to RIM BlackBerry products such as wireless synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned experts can in addition help you to troubleshoot a wide range of problems associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connections, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote support for small business networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile support costs at a minimum and, by resolving issues quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to install and remove BlackBerry device clients on Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, repair, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements assessment, solution architecture, deployment planning and implementation, performance tuning, design of a high-availability environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to design a mobile wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration model and equipment meet your needs, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software versions, processors and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry consultant can help your company to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Consultant
In order to get in touch with Progent about technical help for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.

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