Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most popular solutions for achieving location-independent connectivity to email, scheduling, web-based applications, and other critical business data. Progent can provide Jacksonville, Florida businesses support from BlackBerry-qualified experts who can help businesses to maintain their BlackBerry deployments or migrate efficiently to a current mobile platform.

As the sophistication of small business IT technology has expanded, and as the demand for world-class protection, dependability, and disaster recovery has become the norm for companies regardless of size, effective deployment and maintenance of RIM BlackBerry technology has grown more difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and company databases, small organizations frequently turn to outside consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, administer, and repair BlackBerry-based solutions affordably and efficiently, eliminating the necessity for an in-house BlackBerry solutions expert and lowering the cost and stress of supporting wireless workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of experience, combined with Progent's efficient remote support capabilities, provides small businesses an economical alternative for incorporating RIM BlackBerry technology productively into their business information network.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and control BlackBerry smartphones throughout your business, define security policies that make sense for your company, customize mobile software, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered quickly and thoroughly.

Consulting Support for BlackBerry Enterprise Server
RIM's high-end solution for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange, Lotus Domino, or Novell GroupWise users to send and receive emails that stay encrypted in transit to ensure optimum security. BlackBerry BES Server also simplifies a wide variety of critical administrative tasks that span from smartphone configuration and upgrades to mobile security and fault tolerance.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Update BlackBerry smartphone software remotely
  • Manage user configurations with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry Enterprise Server to implement important procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BlackBerry's high-availability infrastructure using virtualization
  • Deploy BlackBerry smartphones remotely
  • Establish specialized administration roles
  • Automatically track and report on the overall health of your solution

Progent's Online BlackBerry-Qualified Support is Fast and Economical
For companies in Jacksonville, Florida who want quick and economical access to a certified BlackBerry support professional, Progent delivers efficient online assistance from a veteran network support staff who have delivered IT solutions to companies in each state in the United States. (See Progent's client testimonials.)

Remote support avoids travel costs and lets engineers resolve technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and can provide expert support in areas such as fixing synchronization issues, setting up BlackBerry BES Server, and designing a secure, fault-tolerant system architecture for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including resolving enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to use management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and assist you to define and implement sensible security options.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry smartphone clients on Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and IM, deploy access control lists, manage Microsoft Exchange data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements analysis, system architecture, installation strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to create a wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which administration approach and equipment meet your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning options for software versions, server hardware and mass storage, network topology, and application configuration.

To maximize system security, Progent's BlackBerry consultant can assist you to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-qualified security specialists to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Consultant
To contact Progent about technical help for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.
















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