Introduction to Progent's Consulting Services for RIM BlackBerry Technology
BlackBerry Consulting ExpertiseMobile access to email, address books, calendars, and the web is a critical capability of information systems for companies of any type. RIM BlackBerry smartphones are some of the most popular devices for achieving anywhere, anytime communications. However the network architecture required to accommodate BlackBerry smartphones has become significantly more complex as the pressure fault tolerance and rock-solid security has heightened. Progent's RIM certified engineers focus in delivering small businesses world-class IT support and technical services that are economical and effective.

As a Microsoft certified Partner with more than a decade of experience working with Exchange, Progent can give you access to broad expertise for integrating RIM BlackBerry and Microsoft products by offering services such as Microsoft Exchange 2010 consulting and by delivering related support services like Microsoft Lync Server deployment and Microsoft Office Communications Server consulting to manage Instant Messaging and rich presence. Progent's MS SQL 2016 consultants and MS SQL Server 2014 experts can set up and troubleshoot your SQL server to operate efficiently with BES Server, and Progent's MS System Center Data Protection Manager specialists can assist your company to design archiving and restore procedures to guard your data and minimize productivity disruption in the event of a crash of your messaging system.

Progent also retains one of the country's largest teams of Cisco qualified CCIE network consultants who are available remotely to offer advanced support for designing and troubleshooting your network so that it supports your BlackBerry system with enterprise levels of fault tolerance, scalability, security, and maintainability. CCIEs are recognized networking gurus who earn this prestigious certification only after strenuous examination by Cisco. CCIEs are able to resolve the most complicated issues surrounding network design, configuration, troubleshooting, and service.

Integration Support Services for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange Server, Lotus, or Groupwise users to transmit and receive messages that stay encrypted during transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a wide selection of vital management tasks ranging from smartphone setup and upgrades to mobile security and high availability.

BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-qualified consultants can assist you to use BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user and group settings with BES Server's extensive library of policies

Progent's BlackBerry-qualified engineers can also help your company to utilize BES Server to implement important tasks not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BlackBerry's high-availability architecture based on virtual servers
  • Install BlackBerry devices remotely
  • Set custom administration roles
  • Monitor and analyze the overall health of your solution

How Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and remove BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs assessment, solution architecture, installation strategy and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to create a mobile wireless system that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry BES Server, assist you to decide which management model and hardware products meet your needs, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning options for software versions, server hardware and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to run company-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Consultant
To contact Progent about professional expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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