Fast and Affordable Remote Troubleshooting for Jacksonville Computer Networks
Immediate Phone Consulting for Jacksonville NetworksFor companies in Jacksonville or anywhere in the state of Florida, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve most information system problems quickly. This reduces immediate costs since service calls use up minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting experience is especially important in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you actually get. In contrast to typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow turn into substantial invoices. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-tested processes that ensure the highest level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to interface to your system without compromising network security.

Progent's sophisticated technical support reporting system includes detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services provided to every client by every Progent engineer. This database of anomalies and fixes is structured as a readily exploitable support database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft make available other vast technical support databases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting experts can arrive at optimal solutions promptly.

Online support services offered by Progent to customers in Jacksonville and anywhere in the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the resources to build and maintain an in-house Help Desk but who require quick access to a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the toughest computer system challenges, or be available in hectic instances when your ordinary resources are too busy.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Jacksonville or anywhere in the state of Florida quick communication with an effective technical support group with extensive experience delivering phone support and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a key enabler of business success, and Progent's target is to solve rather than merely report IT issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To read more information on Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Jacksonville, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your IT support is proactive and automated. By detecting emerging trouble spots before they result in crashes, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or systems that support a combination of operating systems.
How Your Jacksonville Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online help with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Jacksonville or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to deliver professional and affordable IT support the instant your company has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Jacksonville office relies on a regular freelance consultant or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to address unexpected system crises or particularly complicated integration problems.

Details of Progent's Online Computer Support for Jacksonville
Progent's online support, Internet-based repair, system security expertise, and system administration services give companies in Jacksonville or anywhere in the state of Florida the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and network management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, refined remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Line of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 support, Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be tempted to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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