Fast Online Troubleshooting for Jacksonville Computer Systems
Immediate Phone Consulting for Jacksonville NetworksFor organizations located in Jacksonville or anywhere in the state of Florida, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network problems rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical remote support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with situations where fast repairs manage to turn into large tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and proven methodologies which allow the maximum degree of efficiency for remote help and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your computer system remotely without breaching corporate security.

Progent's advanced service database system maintains comprehensive histories describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help rendered to every client by every consultant. This archive of trouble tickets and repairs is stored as a conveniently searchable internal knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft open up other massive support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.

Remote support services offered by Progent to clients in Jacksonville and throughout the state of Florida include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight suite of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the resources to assemble and manage an in-house Call Center but who require fast access to an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or improving your established one, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your corporation, or adding temporary phone support personnel to work with your internal Call Center group to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network consultants provides your workers in Jacksonville or anywhere in the state of Florida quick assistance from a large support resource with years of background providing phone help and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a solid enabler of business performance, and Progent's intent is to fix rather than simply track technical issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth engineering expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Jacksonville, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your computer support is proactive and automated. By anticipating looming issues before they result in network outages, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks that support a mix of OS platforms.
How Your Jacksonville Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Jacksonville or anywhere in the state of Florida, Progent's online computer support specialists can provide expert and cost-effective IT help the instant your organization has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Jacksonville office works with a regular freelance support technician or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to address sudden network emergencies or especially tough integration projects.

Features of Progent's Online Network Services for Jacksonville
Progent's phone support, remote repair, system security expertise, and system administration services offer offices in Jacksonville or throughout the state of Florida the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the forefront of IT support, executing a broad variety of IT projects for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This means that you get not only expert technical help, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to each client. The practice of detailing and organizing service records allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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