Immediate Remote Troubleshooting for Jacksonville Computer Networks
Immediate Remote Help for Jacksonville NetworksFor companies located in Jacksonville or anywhere in the state of Florida, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is especially helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes that promote the highest degree of efficiency for online help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your system remotely without breaching network security.

Progent's advanced service database application keeps comprehensive records for the support that Progent's customers have received. Progent's staff consultants have access to the records of services rendered to each Progent client by any Progent consultant. This database of issues and resolutions is stored as a readily retrievable proprietary knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close partnerships with important vendors including Cisco and Microsoft make available other vast technical support databases and allow quick response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to determine the most efficient resolutions quickly.

Online technical services offered by Progent to businesses in Jacksonville and anywhere in the state of Florida include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight line of IT management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the budget to assemble and manage an internal Call Center but who require fast access to an efficient Help Desk Call Center with professional phone support as well as the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent supplement to your existing Help Desk team. Progent's Virtual Call Center can operate as a an escalation alternative for complex computer system problems, or be available in those circumstances when your regular service providers are swamped.

    Progent's Call Center team of experienced network professionals offers your computer users in Jacksonville or anywhere in the state of Florida instant contact with a reliable support resource with substantial experience delivering phone support and remote diagnostics for networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of company success, and Progent's intent is to resolve rather than just report IT issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Microsoft Excel. For additional information concerning Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Jacksonville, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your network support is proactive and automated. By uncovering potential trouble spots before they expand into crashes, system monitoring can head off stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows systems, or networks powered by a variety of operating systems.
How Your Jacksonville Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Jacksonville or anywhere in the state of Florida, Progent's phone-based computer support specialists can deliver expert and affordable system support the instant your business needs it. More than 15 years of delivering online repair services has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Jacksonville office works with a regular freelance consultant or employs a full time organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with unexpected network emergencies or especially challenging integration projects.

Features of Progent's Remote Network Services for Jacksonville
Progent's online support, Internet-based repair, network security consulting, and network administration services offer companies in Jacksonville or throughout the state of Florida the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your office world class network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of technical knowledge, refined support tools, and understanding of corporate IT enable companies to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be forced to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every consultant to each client. The practice of detailing and organizing service activity allows more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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