Immediate Remote Troubleshooting for Jacksonville Computer Systems
Fast Remote Consulting for Jacksonville NetworksFor companies in Jacksonville or anywhere in Florida, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions require minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is particularly important in environments that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike many remote service organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast repairs manage to turn into big bills. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies that promote the maximum degree of effectiveness for remote help and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to connect to your system remotely without compromising corporate security.

Progent's sophisticated service database application stores detailed records of the support that Progent's clients have been provided. Progent's team consultants have access to the details of assistance provided to each Progent customer by any engineer. This archive of trouble tickets and fixes is stored as a conveniently exploitable proprietary knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and formal partnerships with important technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's online consulting specialists can determine the most efficient solutions promptly.

Remote support available from Progent to companies in Jacksonville and anywhere in the state of Florida include:

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting services include:
  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the budget to create an in-house Call Center but who need fast communication with an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless supplement to your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve complex network issues, or be available in hectic situations when your other resources are swamped.

    Progent's Call Center team of seasoned information technology consultants offers your workers in Jacksonville or anywhere in the state of Florida rapid contact with an efficient technical support resource with years of experience providing phone help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a solid driver of business performance, and Progent's target is to resolve instead of merely report IT issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications including CRM, MS Project, MS Word, and MS Office Excel. To find out additional information about Progent's consulting, programming, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote Network Monitoring Services
    Progent can provide companies in Jacksonville, or anywhere in the state of Florida, online network monitoring support centered around System Center Operations Manager, configured by Progent to fit your business so that your IT maintenance is proactive and automated. By spotting looming problems before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or networks that support a combination of platforms.
How Your Jacksonville Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Jacksonville or throughout the state of Florida, Progent's phone-based computer support engineers are ready to deliver professional and affordable system support the moment your company needs it. More than a decade of delivering remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix IT problems rapidly while avoiding the cost and lost time associated with on-site service visits.

Even if your Jacksonville office has a local independent consultant or employs a full time organization that can deal with typical network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Jacksonville
Progent's remote technical help services allow your Jacksonville organization to realize the advantages of on-call, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being more available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your local IT resources
    For most offices in Jacksonville or anywhere in Florida, nearby network service resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve the majority of technical problems. However, major troubles can occur when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your local service people. In these cases, Progent's on-call support experts give you an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful knowledge to increase your capability to handle downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies commonly depend on individual freelance service providers. While freelance consultants have less internal costs than larger service firms and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of backup help may require your business to wait for help during an IT crisis. As your business expands, system downtime and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically begin with an information system created on a shoestring budget. Lacking a proper framework, slap-dash fixes often get piled on top of a weak foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such poorly designed systems require proper analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network architecture that can offer the stable foundation to meet current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require advice and technical education to negotiate an increasingly complicated array of technology options available for accelerating business growth and improving productivity. They do not need a network consultant who is motivated to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align technical consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















© 2002- 2017 Progent Corporation. All rights reserved.