Immediate Online Troubleshooting for Jacksonville Information Networks
Urgent Remote Technical Support for Jacksonville SystemsFor companies located in Jacksonville or anywhere in the state of Florida, Progent provides remote technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology required to resolve most network problems quickly. This reduces immediate costs because solutions require minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick repairs manage to end up as large invoices. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to access your company's environment remotely without violating system security.

Progent's advanced technical support reporting application keeps comprehensive histories of all support that Progent's customers have been provided. Progent's authorized engineers have access to the history of all help provided to every Progent client by any Progent engineer. This history of issues and fixes is organized as an easily searchable proprietary database that permits Progent's online support professionals to share their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other massive support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to arrive at the best resolutions promptly.

Online services provided by Progent to businesses in Jacksonville and throughout the state of Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight series of network management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the budget to build and maintain an internal Call Center but who want fast access to a reliable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or improving your current one, selecting or enhancing Help Desk Call Center software to address the special requirements of your business, or providing temporary online personnel to work with your internal Call Center group during unusually busy situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network consultants provides your computer users in Jacksonville or anywhere in the state of Florida instant communication with a dependable network service resource with years of background providing telephone-based consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a crucial enabler of company performance, and Progent's goal is to resolve and not merely track network issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff offers remote advanced engineering expertise and training in key business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your computer maintenance is proactive rather than reactive. By exposing looming problems before they result in network outages, automated monitoring can avoid stressful and costly service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks based on a mix of platforms.
How Your Jacksonville Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Jacksonville or throughout the state of Florida, Progent's phone-based network support engineers can provide effective and affordable system support whenever your company needs it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Jacksonville company works with a regular freelance support technician or employs a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to fix sudden network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Jacksonville
Progent's online support services enable your Jacksonville organization to realize the benefits of timely, enterprise-level network support without the cost of managing an in-house IT organization. Your network will acquire added strategic worth by being more reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most offices in Jacksonville or anywhere in Florida, nearby network service providers, whether consisting of freelance consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises might strike when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your local service technicians. In these cases, Progent's online service experts offer a convenient, quick, and affordable way to supplement your local help and to pass on valuable information to improve your ability to deal with downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses often depend on individual freelance consultants. Although freelance service people have smaller internal costs than larger consulting firms and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your network grows, system unavailability and problems with vital applications are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network is always up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations often begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly built systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to offer the solid foundation to meet current business requirements and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses need advice and technical education to navigate through an ever more complicated array of product alternatives available for promoting business growth and enhancing efficiency. These companies hardly need a network consultant who is trying to sell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical expertise with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the forefront of IT support, performing a wide variety of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This means that you get not only world-class IT capability, but also a support engineer with proven methods for applying computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services provided during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of documenting and archiving support records results in more efficient support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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