Even if your Jacksonville company works with a regular freelance support technician or maintains a full time organization that can handle typical network issues, Progent’s Microsoft certified engineers offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to fix unexpected system crises or especially complicated integration problems.

Details of Progent's Remote Network Support for Jacksonville
Progent's online help, remote troubleshooting, system security consulting, and network management services give small companies in Jacksonville or throughout the state of Florida unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your small business world class network support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:

• Fast Phone Access to Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to small companies in Jacksonville and is also ideal for networks in more remote regions of Florida that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going training.

• By the Minute Billing to Reduce Expenses
  Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you receive. Progent has no minimum charge for phone support and asks for no monthly subscription fee. This protects you from facing big invoices for quick repairs.

• Access to Cisco Certified Network Infrastructure Specialists
  As a Certified Partner for Cisco Systems, Progent offers help from on-staff professionals who have experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.

• Application Experts Consulting
  Progent's core consulting services consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting expertise for critical application areas. Help offered by the Application Experts Team includes:
  • Great Plains Software Consulting and Customization
  • Microsoft CRM Consulting
  • MS Project Support
  • Microsoft Excel Programming
  • MS Office Support
  • Crystal Reports, Microsoft Office Access, and FRx Programming
  • UNIX, Linux and Solaris Help
  • Mac Integration
  By offering a full service centralized source for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that align with the unique requirements of your company.

• Advanced Online Connectivity Tools
  Protected remote connectivity allows Progent's support experts to observe precisely what your customers see. This makes it easier to find quick fixes to issues that might otherwise require an expensive onsite service call. State-of-the-art remote access software and expert engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.

• Support for Leading VPN Products
  Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

• 24-hour Support for Maximum Network Availability
  For small businesses with mission-critical applications, Progent offers round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.

• Help Desk Outsourcing
  Progent's Help Desk support services are intended especially for budget-conscious small businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.

Advantages of Progent's IT Support for Small Organizations in Jacksonville
Progent's remote technical help services enable your City# small company to have the advantages of immediate, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

• Seamless remote extension of your on-site support resources
  With most small offices in Jacksonville or anywhere in Florida, local network support resources, whether represented by outside consultants or an internal IT staff, can handle the majority of technical problems. On the other hand, serious problems might occur when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support experts offer an easy, fast, and economical way to augment your local resources and to convey valuable information to increase your capability to handle future issues locally.

• Reduced Dependence on Individual Consultants
  For network support, small businesses often depend on individual freelance service providers. Although independent service people have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your network grows, network unavailability and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup service experts to make sure your IT system remains available.

• Create a Solid Basis for Seamless Expansion
  New companies typically start with an information architecture created on a shoestring budget. Without a robust framework, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, stability and scalability issues can impede the success of the business. These poorly designed environments require careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can offer the stable foundation to handle vital business requirements and ease downstream expansion.

• Interact with Solution Providers Instead of Technology Resellers
  Small offices require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and improving efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of technical experience, fine tuned support software, and familiarity with corporate IT allow small businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Entire Line of Servers
  Progent offers world-class support for Microsoft’s leading server products with services that include Windows Server 2003 consulting, Microsoft Windows Server 2000 migration, Windows NT Server upgrades, Microsoft Exchange Server 2003 help, Exchange 5.5 Server and Exchange 2000 Server moves, and SQL 2005 consulting.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the front lines of network service, executing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to repair actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

• Full Records of IT Services
  Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each consultant to every customer. The practice of documenting and organizing service activity allows more effective service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who won’t release vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MOM allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.

How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.