Immediate Online Troubleshooting for Jacksonville Information Networks
Immediate Phone Consulting for Jacksonville SystemsFor companies in Jacksonville or anywhere in the state of Florida, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage because they have the real-world background and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which ensure the highest level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to connect to your network without violating corporate security.

Progent's proven service database system stores comprehensive records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of assistance delivered to each Progent customer by every consultant. This archive of issues and solutions is organized as a readily searchable support knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close partnerships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can come up with the most efficient resolutions quickly.

Remote support services provided by Progent to businesses in Jacksonville and anywhere in the state of Florida include:

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the budget to create an in-house Call Center but who require fast access to a dependable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation option for complex technical challenges, or be ready in those instances when your ordinary service providers are swamped.

    Progent's Call Center staff of seasoned information technology consultants offers your customers in Jacksonville or anywhere in the state of Florida instant assistance from an efficient network service group with years of background delivering telephone-based consulting and remote repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a key driver of business efficiency, and Progent's goal is to resolve and not simply report network problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and MS Excel. To read more information concerning Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so your computer maintenance is proactive and automated. By anticipating looming issues before they evolve into downtime, remote monitoring can head off stressful and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or environments that incorporate multiple OS platforms.
How Your Jacksonville Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Jacksonville or throughout the state of Florida, Progent's phone-based network support engineers can deliver expert and economical IT support the instant your business has to have it. More than a decade of offering remote repair services has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your Jacksonville business deals with a local independent consultant or employs a full time organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Jacksonville
Progent's remote technical help services allow your Jacksonville company to realize the benefits of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Jacksonville and throughout Florida, nearby network service providers, whether consisting of freelance consultants or an internal IT staff, can handle typical technical issues. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service professionals offer a convenient, quick, and budget-friendly solution to augment your local resources and to convey useful knowledge to improve your ability to handle future problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies often rely on individual freelance service providers. While freelance consultants carry less internal costs than big support firms and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may require your business to wait for help during an IT crisis. As your business expands, network downtime and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your network stays available.

  • Create a Scalable Basis for Smooth Growth
    Businesses often start with an information system implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs often get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. These poorly designed systems need careful assessment, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet current business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complex maze of product options available for promoting business success and improving efficiency. They do not need a computer engineer who is attempting to sell a specific vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT background, refined remote support software, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, in the trenches of IT support, performing a broad variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only world-class IT skills, but also a consultant with proven methods for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by each staff member to each client. The discipline of documenting and archiving service activity allows more efficient service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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