Fast and Affordable Remote Troubleshooting for Jacksonville Information Networks
Urgent Remote Consulting for Jacksonville NetworksFor businesses in Jacksonville or anywhere in Florida, Progent provides online help for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISSP-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves even more in indirect costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast fixes somehow end up as major bills. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your company's computer system without breaching system security.

Progent's proven customer support reporting system keeps comprehensive documentation describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support provided to each Progent client by every Progent consultant. This history of trouble tickets and repairs is organized as an easily exploitable support knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close partnerships with important technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote service specialists are able to find the best resolutions promptly.

Remote support available from Progent to clients in Jacksonville and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight series of low-cost network management outsourcing services for small organizations addresses all key aspects of information technology such as email protection, security and compliance, backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop management services.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the budget to create an internal Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless supplement to your existing Call Center resources. Progent's Virtual Call Center can serve as a an escalation option for the toughest technical issues, or be ready in overflow circumstances when your other service providers are swamped.

    Progent's Call Center team of veteran network experts offers your workers in Jacksonville or anywhere in the state of Florida quick contact with a dependable technical support group with extensive experience delivering phone help and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a major enabler of company efficiency, and Progent's policy is to resolve and not simply record technical issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team provides remote professional engineering support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft applications including CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To read more information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Jacksonville, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so that your IT maintenance is proactive and automated. By exposing looming issues before they grow into full-scale emergencies, system monitoring can head off disruptive and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks that support a mix of OS platforms.
How Your Jacksonville Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote help with Microsoft, Apple Mac, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Jacksonville or throughout the state of Florida, Progent's online network support specialists can deliver professional and economical system support whenever your business has to have it. More than 15 years of providing online technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Jacksonville company deals with a regular independent support technician or employs an in-house IT staff that can deal with common computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address unexpected network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Jacksonville
Progent's online support services allow your Jacksonville organization to have the advantages of immediate, expert network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most offices in Jacksonville or anywhere in Florida, nearby network service resources, whether represented by outside consultants or an internal IT staff, can solve typical network issues. However, serious problems sometimes strike when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support people. In these cases, Progent's online support experts offer a convenient, fast, and affordable way to augment your local help and to convey useful information to improve your capability to handle downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent consultants carry smaller overhead than larger support companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may force your business to go without help during an emergency. As your company grows, network unavailability and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of backup service expertise to insure your network is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an information architecture created on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. Such poorly built environments need proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture that can provide the solid foundation to meet critical business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies need advice and technical education to navigate through an increasingly complex array of product alternatives capable of accelerating business success and enhancing productivity. They do not need a network consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical experience, fine tuned support tools, and understanding of corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Full Family of Servers
    Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to permit minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every consultant to each customer. The discipline of documenting and organizing support records results in more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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