Fast Remote Help for Jacksonville UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Jacksonville or anywhere in Florida, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP-certified security engineers to help with high-level security design and disaster recovery preparedness.

Progent's remote support engineers represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical remote service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where fast solutions somehow end up as major tabs. Progent's skill at solving technical issues efficiently results in your company saving cash.

Progent's Online Service Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that allow the maximum degree of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to access your network without breaching system security.

Progent's proprietary customer support reporting system keeps thorough documentation describing all support that Progent's customers have been provided. Progent's team service personnel have access to the details of all help delivered to each Progent customer by every engineer. This archive of trouble tickets and repairs is organized as a conveniently accessible internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with important vendors including Cisco and Microsoft permit access to additional vast technical support databases and allow priority response from vendors' in-house engineering staff so Progent's remote service experts can come up with optimal solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone services in Jacksonville or anywhere in Florida or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's online network support engineers offer certified skills in a comprehensive set of disciplines. This wide range of technical skills allows Progent's engineers to address practically any crisis that may occur in a small company network. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To support customers with mixed-operating system environments, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Remote technical support services available from Progent to companies in Jacksonville and throughout the state of Florida include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services address a broad spectrum of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Jacksonville, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and validates a consultant's networking skills at the expert level. Cisco CCIEs can resolve even the most stubborn issues associated with network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional value because their deep experience allows them to find solutions for the most complex problems rapidly. In typical cases, less qualified service providers can struggle for hours or days with the same problems that a CCIE can fix in minutes. Few support firms make CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a CCIE so your company can receive immediate assistance for severe network infrastructure issues that are hurting business efficiency but are beyond the scope of your local network service resources. Progent's Cisco-qualified CCIE consultants can interface to your network via advanced on-line troubleshooting tools in order to provide quick, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN technology.

  • Authorized Windows Expertise
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-certified remote service professionals can provide computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Certified System Security Engineers for Jacksonville, FloridaProgent's accredited CISM and CISSP security consultants can provide a variety of security services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help your business to clean up rapidly following a serious breach. Security services offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies often need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller companies who don't have the budget to build and maintain an in-house Help Desk Call Center but who want quick response from a reliable Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and serves as a seamless addition to your current Call Center team. Progent's Virtual Call Center can operate as an escalation option for complex computer system problems, or be available in overflow instances when your other service providers are overwhelmed.

    Progent's Call Center consulting support can guide you in creating an efficient new Help Desk or enhancing your current organization, evaluating or modifying Call Center software to handle the special needs of your company, or providing temporary online personnel to supplement your existing Call Center group during demanding events like software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of seasoned information technology professionals gives your customers in Jacksonville or anywhere in the state of Florida quick contact with a dependable technical support resource with years of experience offering telephone-based consulting and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a major driver of company productivity, and Progent's policy is to resolve instead of simply document technical issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff provides remote advanced consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Word, and Office Excel. To read more about Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac professionals can support the artistic components of Mac environments by delivering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio or video or integrating an audio/video production studio.

    Online Network Monitoring Services
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online network and server monitoring services centered around MS System Center Operations Manager 2007, customized by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they cause downtime, remote monitoring can ward off inconvenient and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or systems powered by a combination of OS platforms.

How Your Jacksonville Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.

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