Urgent Phone Support for Jacksonville UNIX or Linux NetworksFor small and midsize companies located in Jacksonville or anywhere in the state of Florida, Progent provides support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.

Progent's online technical support engineers represent exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve most network problems quickly. This lowers immediate costs since solutions take up fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote support is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many online service companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes manage to end up as large bills. Progent's skill at disposing of problems quickly translates into your business conserving cash.

Progent's Remote Service Technologies
Over the years, Progent has developed an array of optimized tools and field-proven processes which promote the highest degree of efficiency for online consulting and repair for small company computer systems. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to interface to your company's computer system without compromising corporate security.

Progent's highly evolved service reporting system keeps thorough histories describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of assistance rendered to each client by every consultant. This history of trouble tickets and solutions is stored as a quickly retrievable support database that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and formal partnerships with major vendors including Cisco and Microsoft permit access to additional vast support databases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote services in Jacksonville or anywhere in Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's online support engineers offer certified skills in a comprehensive set of disciplines. This breadth of technical skills allows Progent's engineers to address practically any problem that may take place in a small company information system. Certificates held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.

To help customers with mixed-operating system networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services provided by Progent to companies in Jacksonville and throughout the state of Florida include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote support services address a broad array of computer technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can provide emergency online help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Jacksonville, FloridaThe Cisco CCIE certification is the top recognition for network professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to handle even the most complex problems encountered in network design, installation, administration, protection, and problem solving. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to resolve the most intractable problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few support organizations make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive urgent assistance for serious network problems that are hurting worker productivity but are outside the comfort zone of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system using sophisticated on-line support technology in order to perform efficient, safe, and economical analysis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Authorized Microsoft Windows Support
    MS Windows Experts for Jacksonville, FloridaProgent's Microsoft-certified online support experts offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2013 application development, Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a full range of online PC desktop consulting and support services including Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Consultants
    CISSP Certified System Security Consultants for Jacksonville, FloridaProgent's accredited CISM and CISSP security consultants can provide a range of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly following a damaging breach. Security services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile communication; securing your email system against spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special projects that small businesses often request. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for smaller companies who lack the resources to build and maintain an internal Help Desk but who require fast response from a reliable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent reinforcement of your current Helpdesk team. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest computer system problems, or be available in overflow instances when your regular support engineers are too busy.

    Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or improving your current organization, selecting or customizing Help Desk Call Center software products to address the special demands of your company, or providing temporary online staff to work with your existing Help Desk Call Center team to deal with high-demand situations such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Jacksonville or anywhere in the state of Florida rapid access to a large network service group with extensive experience offering phone consulting and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's aim is to fix rather than simply document technical issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides remote professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including CRM, Project, Office Word, and Microsoft Office Excel. To learn more on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac consultants can nurture the artistic facets of Mac environments by offering remote help support and training in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or integrating an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online network monitoring support centered around Microsoft Operations Manager, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing potential problems before they grow into downtime, automated monitoring can head off inconvenient and costly service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows systems, or networks that incorporate multiple platforms.

How Your Jacksonville Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.

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