Immediate Phone Help for Jacksonville UNIX or Linux SystemsFor small and midsize businesses located in Jacksonville or anywhere in Florida, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity planning.

Progent's online support engineers offer exceptional value because they have the practical experience and the sophisticated technology to resolve the majority of network problems rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company saves even more in indirect expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.

Progent's billing policy for remote help is designed to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where fast solutions somehow turn into large tabs. Progent's skill at solving technical issues efficiently translates into your company saving cash.

Progent's Online Support Technologies
Over time, Progent has developed a collection of customized technologies and proven methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for small and midsize company information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your network remotely without compromising network security.

Progent's highly evolved service reporting system includes extensive documentation describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support provided to every customer by any consultant. This history of issues and fixes is structured as a quickly accessible support knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close partnerships with key technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient solutions quickly.

Get Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To access Progent's remote services in Jacksonville or anywhere in Florida or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's remote technical support professionals possess certified skills in a comprehensive set of disciplines. This breadth of technical skills enables Progent's consultants to manage almost any emergency that may occur in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To help businesses with mixed-platform environments, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Online services provided by Progent to customers in Jacksonville and anywhere in the state of Florida include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online consulting services cover a broad range of computer technology including network architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from legacy systems to current Windows or Linux environments. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX including:

    Important Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Consultants for Jacksonville, FloridaThe Cisco CCIE credential is the top recognition for network consultants, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable problems associated with network planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an exceptional value because their depth of experience enables them to solve even the most difficult problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Few support organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive urgent support for serious network infrastructure issues that are lowering business productivity but are not within the comfort zone of your local computer maintenance personnel. Progent's Cisco CCIE consultants can tie into your environment by means of state-of-the-art on-line support technology to perform quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified MS Windows Support
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-certified online service professionals can provide computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide range of online PC desktop consulting and support services including Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Certified System Security Specialists for Jacksonville, FloridaProgent's qualified CISSP and ISSAP network security engineers offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to recuperate quickly following a serious penetration. Security solutions offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting support to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small companies often need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small businesses who don't have the resources to build and maintain an in-house Call Center but who want fast communication with an efficient Help Desk with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and serves as a seamless supplement to your current Helpdesk team. Progent's Virtual Help Desk Call Center can act as an escalation resource to resolve the most difficult technical challenges, or be available in those instances when your regular support engineers are overwhelmed.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk software to address the unique requirements of your company, or providing temporary online staff to work with your existing Help Desk Call Center group during unusually busy situations like software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of veteran information technology consultants provides your clients in Jacksonville or anywhere in the state of Florida instant contact with a reliable support resource with extensive experience providing phone support and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a solid enabler of business efficiency, and Progent's intent is to resolve instead of merely track technical problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group can supply phone-based professional engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, MS Project, Word, and MS Excel. For more information about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the creative components of Mac systems by offering phone-based help services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting looming problems before they result in full-scale emergencies, proactive monitoring can head off disruptive and costly information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or environments powered by a mix of platforms.

How Your Jacksonville Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.















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