Fast Online Support for Jacksonville UNIX, Linux, or Sun Solaris NetworksFor small businesses located in Jacksonville or anywhere in the state of Florida, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of network problems quickly. This lowers immediate costs because service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you owe exclusively for the support that you actually get. Unlike many online support firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast fixes manage to end up as major bills. Progent's skill at dealing with technical issues efficiently results in your business spending less money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies that promote the highest degree of effectiveness for online consulting and repair for small and midsize business IT networks. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to communicate with your company's environment remotely without compromising corporate security.

Progent's highly evolved customer support reporting system includes comprehensive records describing all service that Progent's customers have received. Progent's authorized engineers have access to the details of services rendered to each customer by every Progent consultant. This history of anomalies and resolutions is stored as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft permit access to other extensive technical support databases and allow fast access to vendors' internal support staff with the result that Progent's remote service experts are able to find the best resolutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Jacksonville or anywhere in Florida or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online consulting experts have certified skills in a comprehensive array of disciplines. This wide range of technical skills allows Progent's engineers to manage almost any problem likely to crop up in a small business information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To provide assistance to companies with mixed-platform networks, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services provided by Progent to small businesses in Jacksonville and anywhere in the state of Florida include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer urgent online assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Jacksonville, FloridaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and indicates a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle the most complex problems occurring in network infrastructure design, integration, administration, security, and problem solving. CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and developing workarounds or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness since their broad experience enables them to resolve even the most difficult problems quickly. In typical cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can get immediate support for complex network issues that are impacting worker efficiency but are outside the scope of your local network service personnel. Progent's Cisco-qualified CCIE engineers can tie into your network by means of sophisticated on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-qualified remote support professionals can deliver computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide range of online desktop support such as Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Certified Network Security Consultants for Jacksonville, FloridaProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your business to clean up rapidly after a damaging penetration. Security services available from Progent cover comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special projects that small companies often need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center programs for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for small organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need quick access to a dependable Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent extension of your existing Helpdesk organization. Progent's Virtual Call Center can operate as an escalation resource to handle complex technical challenges, or be available in overflow instances when your ordinary service providers are swamped.

    Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or revamping your current one, evaluating or customizing Call Center application software to address the particular requirements of your corporation, or providing occasional phone support staff to work with your internal Help Desk resources during high-demand events like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology professionals offers your workers in Jacksonville or anywhere in the state of Florida immediate communication with an effective network service resource with substantial experience offering phone support and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a major contributor to company performance, and Progent's goal is to fix instead of merely annotate IT problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides online and in-depth engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To find out more on Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can nurture the artistic elements of Apple Mac computing by offering remote help services and training in imaging, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, remote network monitoring services based on MS Operations Manager network monitoring, adapted by Progent for your environment so your computer support is proactive and automated. By spotting emerging problems before they expand into full-scale emergencies, automated monitoring can ward off stressful and costly service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments powered by a combination of operating systems.

How Your Jacksonville Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.















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