UNIX and Linux Remote Technical Support for Jacksonville Small Office Networks
For small and midsize companies located in Jacksonville or anywhere in the state of Florida, Progent offers round-the-clock phone support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve most information system problems rapidly. Efficient support lowers immediate expenses because service calls require a smaller number of billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick solutions manage to end up as major bills. Progent's skill at dealing with problems efficiently results in your business saving money.
Progent's Remote Support Tools
Over the years, Progent has developed a collection of optimized tools and field-proven processes that promote the highest level of efficiency for online technical support and troubleshooting for small business IT systems. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to connect to your company's computer system remotely without compromising system security.
Progent's highly evolved customer support reporting application maintains thorough documentation for the service that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help delivered to every Progent customer by every Progent consultant. This history of problems and responses is stored as a readily retrievable internal database that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional massive technical databases and to manufacturers' internal product engineers so Progent's online service specialists are able to arrive at optimal solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To initiate Progent's remote services in Jacksonville or anywhere in Florida or to find out additional information about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical requirement for network support, visit Immediate Urgent Support.
Online Technical Support. Network Support Services Offered Progent
Progent's phone-based support professionals offer advanced credentials in a comprehensive set of technologies. This broad scope of IT skills enables Progent's consultants to tackle virtually any emergency likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
Phone-based support provided by Progent to customers in Jacksonville and anywhere in the state of Florida include:
UNIX/Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services cover a broad array of computer technology such as network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help resolving problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult issues surrounding network design, integration, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to fix even the most intractable problems quickly. In common instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco Systems authorized CCIE so you can receive immediate help for serious network infrastructure problems that are crippling business productivity but are beyond the scope of your regular computer maintenance providers. Progent's Cisco CCIE engineers can tie into your network by means of state-of-the-art on-line support technology in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs have assistance with all of Cisco's industry-leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.
Authorized MS Windows Support Progent's Microsoft-qualified online support engineers offer network problem solving and consulting support for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Certified Partner consulting firm and can offer your company the expertise of consulting engineers who can show you how to deploy, maintain and manage the extensive family of Microsoft Windows Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Server 2007, Virtual Server, and Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified System Security Experts Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
Call Center Services
Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for small organizations who don't have the money or time to create an internal Help Desk but who need quick response from a reliable Help Desk with proficient telephone assistance as well as the expertise to escalate complex trouble tickets to high-level consultants.
Progent’s Virtual Help Desk is designed for bigger companies and acts as a seamless addition to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult technical challenges, or be ready in overflow circumstances when your other service providers are too busy.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or revamping your current one, identifying or enhancing Help Desk Call Center software to meet the particular demands of your company, or adding temporary online personnel to work with your internal Help Desk Call Center group during high-demand situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of experienced network professionals offers your workers in Jacksonville or anywhere in the state of Florida fast assistance from an effective support resource with substantial experience delivering phone support and online repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a major enabler of company performance, and Progent's aim is to solve rather than just annotate network problems.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts staff provides phone-based advanced engineering support and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft applications such as CRM, MS Office Project, MS Word, and Excel. For more on Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can support the creative aspect of Mac systems by delivering remote help support and education in imaging, sound, and motion video. Progent's consultants can provide help in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, remote network monitoring services based on Microsoft Operations Manager, enhanced by Progent to suit your environment so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they grow into network outages, remote monitoring can minimize disruptive and costly information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Windows environments, or environments that support a variety of OS platforms.
How Your Jacksonville Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or e-mail information@progent.com.
important features of Microsoft Great Plains software include a modular design that lets you license only the functionality you need, a standardized architecture built on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting services that permit you to track all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to speed access to business information, the ability to integrate information from virtually any db software or workstation application into Microsoft Dynamics GP, and an open architecture that makes it easy to create custom applications. Progent can show you how to configure and support a reliable, secure server and communications network to support Microsoft Dynamics Great Plains, and can provide expert Great Plains support professionals to show you how to turn the powerful features of Great Plains accounting into a high-value business solution.
Microsoft Dynamics Customer Relationship Management helps mid-market companies build profitable customer interactions. Built-in Sales and Customer Service modules enable in-house staff to share data to help improve selling success and deliver steady, efficient customer service. Progent can set up the optimal network infrastructure, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can provide your Bay Area company with a certified MSCRM consultant who can help you integrate Microsoft CRM with your marketing or customer support databases.
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, reduces long-term support demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server that are in keeping with your business goals.
Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can assist you to design, deploy, and support an implementation of ISA Server 2006 on your information system that delivers the firewall security, performance and ease-of-use that your business needs.
The worldwide standard in IP networking, Cisco offers the industry's most comprehensive range of products and technologies for enabling Internet Service Providers to deliver highly secure, flexible, value-added voice, video, and data services. Progent's Cisco-qualified network professionals have experience serving the distinct needs of Internet Service Providers by assisting Internet Service Providers to design, deploy, and manage high-availability, extensible network solutions appropriate for public networks.
Progent can help you plan a viable Wireless LAN architecture, recommend appropriate components, and integrate wireless access points, 802.11 LAN client adapters, wireless bridges, radio antennas and various wireless accessories. Progent can also help you put together a complete 802.11 system security plan that is well aligned with the security strategy for your entire business network.
Progent is a Microsoft Gold Partner with special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Gold Certified Partners are the elite Microsoft Business Partners who receive the highest client satisfaction and enjoy the tightest working relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the status of Microsoft Gold Certified Partner pays dividends to Progent's customers by enabling Progent to provide your company better support for your IT network.
Microsoft Certified Expert Exchange 2003 Integration Services Specialist San Mateo
Progent's Microsoft-certified engineers offer technical support and IT consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange Server include system design, deployment, documentation, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.
Les Kent has a 25-year history of effective technology integration, business administration, marketing, and operations. He has demonstrated a talent for creating sophisticated information technology solutions while working as a system designer, application developer, project manager, implementation expert, and problem solver for small companies, start-ups, and major enterprises.
For small and midsize companies located in Jacksonville or anywhere in the state of Florida, Progent offers round-the-clock phone support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult issues surrounding network design, integration, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to fix even the most intractable problems quickly. In common instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Progent's Microsoft-qualified online support engineers offer network problem solving and consulting support for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
