Urgent Phone Help for Jacksonville UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Jacksonville or anywhere in Florida, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's online support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support lowers direct costs because service calls take up a smaller number of billable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves additionally with incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for online help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote service companies, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes manage to turn into major invoices. Progent's penchant for disposing of technical issues quickly translates into your business saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an array of optimized tools and field-proven processes that allow the highest level of effectiveness for online technical support and troubleshooting for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your computer system without violating system security.

Progent's advanced service reporting application stores comprehensive histories of all service that Progent's clients have received. Progent's staff engineers have access to the details of assistance provided to each Progent customer by any engineer. This database of issues and responses is stored as a quickly exploitable internal knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available other vast support databases and allow quick access to vendors' in-house product engineers so Progent's remote service experts can arrive at the best resolutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's phone services in Jacksonville or anywhere in Florida or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote support professionals have credentials in a comprehensive set of technologies. This breadth of capability enables Progent's engineers to manage virtually any crisis that may occur in a small business information system. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.

To support customers with mixed-platform networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

Phone-based technical support services provided by Progent to companies in Jacksonville and throughout the state of Florida include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services address a broad array of computer technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Jacksonville, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn issues associated with network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs represent an exceptional value because their deep expertise enables them to resolve even the most difficult problems rapidly. In many instances, less experienced service providers can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a CCIE so your company can get timely support for severe network issues that are lowering worker efficiency but are not within the comfort zone of your ordinary network service resources. Progent's Cisco CCIE support experts can communicate with your network by means of the latest on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in all of Cisco's popular family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Authorized Windows Experts
    Microsoft Windows Experts for Jacksonville, FloridaProgent's Microsoft-certified online service experts can deliver network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Certified Network Security Specialists for Jacksonville, FloridaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate rapidly after a serious penetration. Security services available from Progent cover in depth security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special projects that small businesses often need. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
  • Call Center Support
    Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who don't have the budget to build and maintain an internal Call Center but who need quick communication with a dependable Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your current Helpdesk resources. Progent's Virtual Help Desk can operate as an escalation resource for complex computer system challenges, or be available in those situations when your other support engineers are overwhelmed.

    Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or customizing Call Center application software to meet the special demands of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk team to handle demanding situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Jacksonville or anywhere in the state of Florida quick contact with a reliable support group with years of experience offering phone help and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a significant enabler of business performance, and Progent's intent is to fix rather than simply record IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as CRM, Office Project, Word, and Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac professionals can promote the imaginative aspect of Apple Mac computing by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production facility.

    Online Network Monitoring Services
    Progent can provide companies in Jacksonville, or anywhere in the state of Florida, remote network monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft environments, or environments powered by a combination of platforms.

How Your Jacksonville Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or Apple Mac networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.

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