Urgent Online Support for Jacksonville UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Jacksonville or anywhere in the state of Florida, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support engineers represent excellent value because they have the real-world background and the advanced technology to solve most network problems quickly. This lowers direct costs since solutions accumulate fewer billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate scenarios where speedy. minor fixes manage to turn into big invoices. Progent's penchant for solving technical issues efficiently results in your company spending less cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of customized tools and proven methodologies that ensure the maximum degree of efficiency for online engineering help and troubleshooting for small business IT networks. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to interface to your company's system remotely without compromising corporate security.

Progent's highly evolved customer support reporting system maintains comprehensive records for the support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of assistance rendered to every client by any Progent engineer. This history of anomalies and resolutions is organized as an easily exploitable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' internal support staff so Progent's remote service specialists can arrive at the most efficient solutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Jacksonville or anywhere in Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based technical service professionals possess credentials in a comprehensive set of disciplines. This breadth of IT skills allows Progent's consultants to address almost any problem that may take place in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To support companies with mixed-operating system networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Phone-based technical services available from Progent to clients in Jacksonville and throughout the state of Florida include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide range of computer technology including network architecture, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX and Linux consultants can provide emergency remote help for troubleshooting anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Jacksonville, FloridaThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs can deal with the most difficult issues surrounding network planning, installation, management, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an exceptional value because their depth of expertise allows them to find solutions for the most difficult problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so your company can receive timely assistance for serious network problems that are hurting business efficiency but are outside the scope of your regular IT maintenance personnel. Progent's Cisco CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting tools to perform quick, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN products.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-certified online support experts can deliver network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2017 Linux integration support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad array of online desktop services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Certified Network Security Specialists for Jacksonville, FloridaProgent's qualified CISM and CISSP security engineers can provide a variety of system protection solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help you to recover rapidly after a serious penetration. Security solutions offered by Progent cover thorough security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's special remote consulting services include:
  • Help Desk Expertise
    Progent's Call Center support programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for small organizations who lack the resources to create an in-house Call Center but who need quick communication with an effective Help Desk with proficient phone assistance plus the in-depth expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a transparent supplement to your existing Call Center staff. Progent's Virtual Help Desk can act as an escalation option for complex network problems, or be available in those instances when your other support engineers are too busy.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your current one, identifying or modifying Help Desk software to address the particular requirements of your company, or providing occasional online personnel to supplement your in-house Help Desk Call Center team to handle unusually busy scenarios like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center staff of veteran information technology experts provides your customers in Jacksonville or anywhere in the state of Florida immediate access to an effective network service resource with substantial background delivering phone help and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a major driver of business efficiency, and Progent's intent is to solve rather than simply record technical issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth engineering support and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the artistic facets of Macintosh systems by providing phone-based consulting support and training in imaging, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video post production studio.

    Online Network Monitoring Support
    Progent can provide companies in Jacksonville, or anywhere in the state of Florida, remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and costly network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by a mix of operating systems.

How Your Jacksonville Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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