Immediate Remote Help for Jacksonville UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Jacksonville or anywhere in the state of Florida, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online technical support engineers offer exceptional leverage because they are equipped with the practical background and the sophisticated tools to solve the majority of information system problems quickly. This lowers direct costs since solutions require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe just for the support that you receive. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where quick repairs manage to end up as big bills. Progent's skill at solving technical issues efficiently results in your business spending less money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and proven processes that permit the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to link to your company's computer system remotely without violating system security.

Progent's highly evolved service reporting system includes thorough documentation for all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help rendered to each Progent customer by any Progent engineer. This history of problems and fixes is structured as a readily searchable internal database that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft permit access to other extensive support databases and permit quick response from manufacturers' internal product engineers so Progent's online consulting experts can find optimal solutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone services in Jacksonville or anywhere in Florida or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's remote network support professionals possess credentials in an extensive set of products and technologies. This wide range of IT skills allows Progent's consultants to tackle virtually any crisis that may occur in a small or midsize company network. Certificates earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.

To help clients with multi-platform environments, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP experts, and ISSAP engineers.

Phone-based services available from Progent to companies in Jacksonville and anywhere in the state of Florida include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services address a broad spectrum of computer technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote assistance for diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Jacksonville, FloridaThe Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most stubborn challenges surrounding network design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to fix the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Few support organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so your company can receive urgent assistance for serious network infrastructure issues that are hurting worker efficiency but are beyond the scope of your local computer service group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your network using the latest remote troubleshooting tools in order to provide fast, safe, and economical analysis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.

  • Certified MS Windows Support
    Windows Support for Jacksonville, FloridaProgent's Microsoft-certified remote support engineers offer computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting professionals who can assist you with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of online PC desktop consulting and support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Qualified System Security Consultants for Jacksonville, FloridaProgent's certified CISSP and ISSAP network security consultants offer a variety of security services to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security consulting services available from Progent cover thorough security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract projects that small companies frequently request. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for smaller companies who lack the resources to build and maintain an in-house Help Desk but who want quick response from an effective Help Desk with professional phone support plus the in-depth expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the most difficult technical issues, or be available in hectic situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or improving your current organization, identifying or modifying Help Desk software to meet the special requirements of your company, or adding temporary phone support staff to supplement your internal Help Desk Call Center group during demanding events like software transitions, mass updates, or rolling out new business software.

    Progent's Call Center team of veteran network consultants gives your computer users in Jacksonville or anywhere in the state of Florida fast access to a dependable network service resource with substantial background offering telephone-based support and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a major enabler of business productivity, and Progent's target is to solve rather than merely annotate technical issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To find out more information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the imaginative components of Macintosh computing by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide help in a range of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio or video or building an audio/video production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your computer support is proactive and automated. By exposing emerging problems before they expand into full-scale emergencies, automated monitoring can head off stressful and costly service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or environments powered by multiple platforms.

How Your Jacksonville Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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