Fast Phone Help for Jacksonville UNIX, Linux, or Solaris NetworksFor small and midsize companies in Jacksonville or anywhere in the state of Florida, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support engineers offer excellent leverage because they have the real-world background and the advanced tools to resolve the majority of information system problems quickly. This lowers immediate expenses since service calls require fewer billable minutes. Online support also avoids the expense of sending an engineer to your office. Your company saves even more in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing model for online support is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike typical remote service firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where quick fixes manage to turn into large tabs. Progent's skill at solving technical issues efficiently results in your business conserving money.

Progent's Online Technical Support Tools
Over time, Progent has refined an array of customized tools and field-proven methodologies that ensure the maximum level of efficiency for remote help and troubleshooting for small and midsize business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to interface to your network remotely without violating system security.

Progent's proprietary service reporting application includes thorough documentation of all support that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to each customer by every Progent consultant. This archive of anomalies and resolutions is stored as a readily accessible internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close partnerships with major industry leaders including Cisco and Microsoft permit access to other massive technical support databases and allow priority response from vendors' internal support staff so Progent's remote consulting specialists are able to arrive at optimal resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's phone support in Jacksonville or anywhere in Florida or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote technical support engineers possess certified skills in an extensive set of technologies. This wide range of technical skills enables Progent's engineers to handle almost any problem that may occur in a small or midsize company network. Certifications held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To help customers with mixed-platform environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Remote support services provided by Progent to small businesses in Jacksonville and anywhere in the state of Florida include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services cover a broad range of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Consultants for Jacksonville, FloridaThe Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies an individual's technical skills at the master level. CCIEs know how to deal with even the most difficult challenges occurring in network design, installation, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program patches. CCIEs provide excellent cost-effectiveness since their depth of experience enables them to resolve even the most difficult problems quickly. In typical instances, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate support for severe network infrastructure problems that are lowering business productivity but are not within the experience of your regular IT maintenance personnel. Progent's Cisco-qualified CCIE support experts can connect to your network by means of state-of-the-art on-line troubleshooting technology in order to provide efficient, secure, and economical diagnosis and remediation. Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    MS Windows Support for Jacksonville, FloridaProgent's Microsoft-certified remote service engineers offer computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows Essentials cloud integration.

    Progent also offers a full array of remote desktop support including Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Experts
    CISSP Qualified Network Security Consultants for Jacksonville, FloridaProgent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies often request. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who don't have the resources to support an in-house Call Center but who need fast access to an efficient Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent reinforcement of your existing Call Center team. Progent's Virtual Call Center can operate as an escalation alternative to resolve the most difficult network challenges, or be available in overflow situations when your regular resources are swamped.

    Progent's Help Desk consulting services can aid you in building an effective new Call Center or enhancing your established organization, identifying or enhancing Help Desk software to handle the special requirements of your corporation, or adding occasional online personnel to reinforce your internal Call Center group during high-demand situations such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Jacksonville or anywhere in the state of Florida rapid contact with an effective support resource with years of background providing telephone-based support and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's aim is to fix rather than just annotate IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as CRM, MS Project, MS Office Word, and MS Office Excel. To read more on Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac consultants can support the artistic elements of Macintosh environments by offering phone-based consulting support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or building an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online network and server monitoring services powered by Microsoft Operations Manager 2007, customized by Progent to suit your business so your computer maintenance is proactive and automated. By spotting looming issues before they grow into downtime, automated monitoring can ward off disruptive and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows systems, or environments based on a combination of platforms.

How Your Jacksonville Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

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