Urgent Online Consulting for Jacksonville UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Jacksonville or anywhere in Florida, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.

Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the advanced tools to solve most information system problems quickly. Efficient support lowers direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for online help is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast repairs manage to turn into substantial invoices. Progent's penchant for dealing with problems efficiently results in your company spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies that promote the highest level of effectiveness for remote technical support and repair for small and midsize business IT systems. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to interface to your company's computer system remotely without breaching system security.

Progent's powerful customer support reporting application maintains extensive histories for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to every client by any Progent engineer. This history of anomalies and solutions is stored as a readily searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and formal partnerships with key vendors including Cisco and Microsoft permit access to additional massive support databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists are able to find the best resolutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's phone services in Jacksonville or anywhere in Florida or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based support experts offer advanced credentials in a comprehensive array of disciplines. This wide range of capability enables Progent's consultants to manage virtually any emergency likely to crop up in a small or midsize business information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to businesses with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Online support services available from Progent to customers in Jacksonville and throughout the state of Florida include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services cover a wide array of computer technology such as system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from older applications to current MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Consultants for Jacksonville, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates an individual's technical skills at the master level. CCIEs know how to handle the most stubborn problems encountered in network infrastructure planning, integration, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to solve the most complex problems rapidly. In common instances, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Few support providers make Cisco CCIEs available to support small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can receive timely help for serious network infrastructure issues that are crippling worker efficiency but are not within the scope of your local computer maintenance providers. Progent's Cisco-qualified CCIE support experts can interface to your network using sophisticated remote support tools to perform efficient, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    Windows Experts for Jacksonville, FloridaProgent's Microsoft-certified remote support experts can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of remote PC desktop support including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified System Security Specialists for Jacksonville, FloridaProgent's accredited CISSP, ISSAP, and CISM security engineers offer a range of security solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to clean up rapidly after a serious breach. Security solutions available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; building safe techniques for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize local resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for small businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who require fast access to a reliable Call Center with proficient phone support plus the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a transparent supplement to your established Call Center resources. Progent's Virtual Help Desk can operate as an escalation alternative to resolve complex network problems, or be available in those situations when your other support engineers are swamped.

    Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Call Center software to handle the particular demands of your business, or providing temporary online personnel to supplement your internal Help Desk resources to deal with unusually busy events such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Jacksonville or anywhere in the state of Florida instant assistance from an effective network service group with substantial background providing phone support and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a major driver of company success, and Progent's goal is to solve and not just document IT problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Team can supply remote and in-depth consulting support and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Excel. For more concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the creative elements of Apple Mac systems by providing phone-based help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or integrating an audio/video production studio.

    Online Network Monitoring Services
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your IT maintenance is proactive and automated. By anticipating emerging issues before they expand into network outages, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Microsoft systems, or environments that support a mix of platforms.

How Your Jacksonville Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

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