Urgent Online Help for Jacksonville UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Jacksonville or anywhere in the state of Florida, Progent provides technical support for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote technical support services represent exceptional leverage because they have the real-world experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, idle workers, and de-focused executives.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the services that you actually get. Unlike typical online support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where speedy. minor fixes manage to end up as big invoices. Progent's skill at solving problems quickly results in your company spending less money.

Progent's Online Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which permit the highest degree of effectiveness for online consulting and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's remote service group to access your company's system without violating network security.

Progent's highly evolved customer support reporting application includes detailed histories describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help delivered to each Progent customer by any Progent consultant. This database of trouble tickets and solutions is structured as a conveniently retrievable proprietary database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level certifications and formal partnerships with major technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting specialists can arrive at the best solutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To access Progent's phone support in Jacksonville or anywhere in Florida or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's remote technical support engineers have advanced credentials in an extensive set of products and technologies. This breadth of IT skills permits Progent's consultants to handle almost any crisis that may occur in a small or midsize company network. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To provide assistance to clients with multi-OS environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services available from Progent to small businesses in Jacksonville and throughout the state of Florida include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a wide spectrum of computer technology such as network architecture, messaging solutions, system and process security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified management, and migration from older systems to current Windows or Linux solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving problems within UNIX/Linux networks powered by popular variants of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Jacksonville, FloridaThe Cisco CCIE certification is the highest recognition for networking professionals, and validates a consultant's network technology skills at the master level. Cisco qualified CCIEs can handle the most difficult issues associated with network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or locating program updates. CCIEs offer exceptional value since their broad expertise enables them to find solutions for even the most complex problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive urgent support for severe network issues that are impacting worker productivity but are beyond the comfort zone of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your network by means of advanced remote support tools in order to perform fast, secure, and affordable analysis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Expertise for Jacksonville, FloridaProgent's Microsoft-certified online service engineers can provide computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of remote desktop support such as Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified System Security Specialists
    CISSP Qualified Network Security Professionals for Jacksonville, FloridaProgent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security services that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist your business to recover rapidly after a serious penetration. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support services to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses often request. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who lack the budget to assemble and manage an in-house Call Center but who need quick access to a reliable Help Desk with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless supplement to your current Help Desk staff. Progent's Virtual Call Center can serve as an escalation option to resolve the toughest computer system problems, or be ready in overflow situations when your other support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can support you in building an effective new Call Center or enhancing your current one, evaluating or enhancing Help Desk application software to handle the special requirements of your corporation, or providing occasional online staff to reinforce your in-house Help Desk resources to handle demanding events like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your clients in Jacksonville or anywhere in the state of Florida instant contact with an effective support group with extensive experience providing phone help and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of business success, and Progent's intent is to fix rather than merely document technical issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply online advanced engineering expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Excel. To learn more on Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the creative components of Apple Mac computing by offering phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer help in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio/video or putting together an audio/video production studio.

    Online Network Monitoring Support
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring support powered by MS System Center Operations Manager, adapted by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By exposing looming problems before they expand into crashes, remote monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or networks that support a variety of OS platforms.

How Your Jacksonville Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

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