Fast Online Technical Support for Jacksonville Computer Systems
Fast Remote Consulting for Jacksonville NetworksFor organizations in Jacksonville or anywhere in the state of Florida, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISSP-qualified security experts to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology necessary to solve most network problems rapidly. This lowers immediate costs since service calls use up fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is particularly important for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor repairs manage to end up as large invoices. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your company's environment without breaching system security.

Progent's proven service database system stores extensive histories for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of assistance provided to every Progent client by any consultant. This database of anomalies and repairs is stored as a readily exploitable proprietary database that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to find optimal solutions quickly.

Remote support services provided by Progent to businesses in Jacksonville and anywhere in the state of Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the resources to create an internal Help Desk but who need quick response from an efficient Help Desk Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or improving your existing one, selecting or enhancing Help Desk software to meet the particular requirements of your company, or providing temporary phone support staff to work with your existing Help Desk team to deal with high-demand situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your computer users in Jacksonville or anywhere in the state of Florida immediate assistance from a large support resource with years of background providing phone consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a significant driver of business success, and Progent's goal is to resolve and not just track network problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Jacksonville, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so your IT support is proactive and automated. By detecting potential issues before they expand into downtime, remote monitoring can head off inconvenient and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a variety of OS platforms.
How Your Jacksonville Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Jacksonville or anywhere in the state of Florida, Progent's phone-based computer support specialists can provide effective and affordable IT help the moment your company needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Jacksonville office works with a regular freelance support technician or maintains a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to solve sudden system crises or particularly complex integration problems.

Details of Progent's Remote Network Services for Jacksonville
Progent's phone help, Internet-based repair, network security expertise, and network management services give companies in Jacksonville or throughout the state of Florida unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT expertise, refined support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who work with familiar independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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