Immediate Remote Troubleshooting for Jacksonville Networks
Fast Phone Support for Jacksonville SystemsFor organizations in Jacksonville or anywhere in the state of Florida, Progent provides remote help for information systems powered by Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they possess the real-world background and have access to the sophisticated technology necessary to solve the majority of network problems quickly. Efficient support reduces direct expenses since solutions accumulate minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where fast solutions somehow turn into big invoices. Progent's penchant for dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and proven processes that allow the maximum degree of effectiveness for online consulting and repair for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your company's network without violating system security.

Progent's advanced customer support reporting system includes thorough documentation for the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services delivered to every Progent client by every engineer. This archive of issues and resolutions is stored as a readily accessible proprietary knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and formal relationships with major industry leaders including Cisco and Microsoft make available other massive support databases and permit fast access to manufacturers' in-house support staff so Progent's remote service experts are able to determine the best solutions quickly.

Online support services offered by Progent to clients in Jacksonville and anywhere in the state of Florida include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight series of network management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight Systems Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the money or time to support an internal Help Desk but who want fast access to a dependable Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk or revamping your established organization, evaluating or enhancing Help Desk Call Center software products to address the special requirements of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk team to deal with demanding situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced information technology consultants provides your computer users in Jacksonville or anywhere in the state of Florida fast access to a reliable network service resource with years of background providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a crucial driver of business performance, and Progent's target is to resolve instead of merely annotate network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team provides online and in-depth engineering support and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and MS Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Jacksonville, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By anticipating potential issues before they expand into crashes, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or environments powered by a mix of platforms.
How Your Jacksonville Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with Windows, Apple Mac, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Jacksonville or throughout the state of Florida, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the moment your organization requires it. More than a decade of delivering online repair services has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Jacksonville company deals with a regular independent consultant or employs a full time organization that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to fix unexpected system crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Offices in Jacksonville
Progent's remote network troubleshooting services enable your Jacksonville business to experience the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming more reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most businesses in Jacksonville and throughout Florida, local computer service resources, whether made up of independent consultants or an in-house IT staff, can take care of typical network issues. On the other hand, IT crises might spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support technicians. In these situations, Progent's on-call service experts offer a convenient, fast, and economical way to augment your local help and to transfer valuable knowledge to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly rely on independent freelance service providers. Although freelance consultants carry smaller internal costs than big support companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your business grows, network unavailability and trouble with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service expertise to insure your IT system stays available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically start with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a network grows, stability and expandability issues can impede the success of the business. These badly designed environments require proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet vital business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complex maze of technology alternatives capable of accelerating business growth and improving efficiency. They hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT experience, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, in the trenches of network support, performing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to every customer. The practice of detailing and organizing service records allows more effective support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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