Even if your Jacksonville office deals with a local independent consultant or employs an in-house organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to fix unexpected network crises or particularly challenging integration projects.

Details of Progent's Remote Network Support for Jacksonville
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer small offices in Jacksonville or throughout the state of Florida the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center support and network management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

• Immediate Telephone Access to Microsoft Certified Experts
  Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small offices in Jacksonville and is also ideal for networks in more remote regions of Florida that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, service information, and continuing education.

• Per Minute Rates to Minimize Costs
  Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for online support and asks for no monthly subscription fee. This saves you from facing big bills for quick repairs.

• Availability of Cisco Certified Network Architecture Specialists
  As a Registered Partner for Cisco, Progent can provide access to on-staff professionals with expertise in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for local and remote networking.

• Application Experts Team
  Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting expertise in critical application areas. Support offered by the Application Experts Group includes:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Project Expertise
  • MS Office Excel Programming
  • Microsoft Word Expertise
  • Crystal Reports, MS Access, and FRx Consulting
  • UNIX, Linux and Solaris Help
  • Apple Mac Consulting
  By providing a convenient one-stop source for network generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that meet the unique needs of your business.

• Advanced Online Connectivity Tools
  Protected remote connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce quick solutions to issues that could otherwise require an expensive onsite service call. State-of-the-art remote access tools and expert technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and automated system analysis.

• Support for Popular VPN Products
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

• 24x7 Support for High System Availability
  For small companies with mission-critical applications, Progent can provide 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network availability.

• Help Desk Call Center
  Progent's Help Desk outsourcing services are intended especially for budget-conscious small companies whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.

Advantages of Progent's Network Help for Small Companies in Jacksonville
Progent's remote support services enable your City# small company to experience the benefits of on-call, expert IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, productive, and secure. Advantages to your company include:

• Convenient remote extension of your on-site IT resources
  With most small businesses in Jacksonville or anywhere in Florida, nearby network support providers, whether represented by independent consultants or an in-house maintenance staff, can deal with typical technical problems. However, IT crises can spring up when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's online support experts provide an easy, fast, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your ability to deal with future issues in-house.

• Reduced Dependence on Freelance Service Providers
  For IT support, small businesses commonly depend on individual freelance consultants. Although independent service people have smaller overhead than big support firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may require your business to wait for assistance during an emergency. As your company expands, system unavailability and problems with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service experts to insure your IT system is always up and running.

• Create a Solid Basis for Seamless Growth
  Small businesses often start with an information system created on a modest budget. Without a proper infrastructure, slap-dash repairs can get piled on top of a weak foundation. When a network grows, stability and expandability problems can impede the success of the business. These badly designed systems require careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system architecture that can deliver the stable foundation to meet current business requirements and ease downstream growth.

• Interact with Problem Solvers Instead of Product Vendors
  Small offices require guidance and technical training to navigate through an ever more complex maze of technology alternatives available for promoting business success and enhancing efficiency. These companies do not need a network consultant who is attempting to sell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable product rather than the true needs of a small business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined remote support software, and understanding of corporate IT enable small businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over=stretched internal IT help.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Complete Line of Servers
  Progent can provide in-depth expertise for Microsoft’s leading server products with services that include Windows Server 2003 help, Windows Server 2000 migration, Windows NT legacy support, Microsoft Exchange Server 2003 support, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server moves, and Microsoft SQL 2005 support.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of IT support, executing a wide variety of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every staff member to each client. The discipline of detailing and archiving support activity allows more efficient support and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MOM causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.

How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network help, visit Immediate Emergency Support.