Immediate Remote Help for Jacksonville Networks
Immediate Remote Help for Jacksonville NetworksFor businesses in Jacksonville or anywhere in the state of Florida, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools required to solve most information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly important for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical online service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast solutions manage to turn into major tabs. Progent's skill at dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven methodologies that ensure the highest degree of effectiveness for remote technical support and repair for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to access your environment remotely without compromising system security.

Progent's proven service database application maintains comprehensive records describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the details of all help delivered to each customer by every consultant. This history of problems and repairs is organized as an easily accessible proprietary database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service experts can find the most efficient resolutions quickly.

Remote support provided by Progent to businesses in Jacksonville and throughout the state of Florida include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly from a ransomware incident. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to build and maintain an in-house Call Center but who want quick response from a reliable Help Desk Call Center with proficient phone assistance as well as the ability to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk or improving your current organization, evaluating or enhancing Call Center software to meet the special needs of your business, or providing temporary online personnel to reinforce your internal Call Center group to handle demanding situations like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced network professionals offers your computer users in Jacksonville or anywhere in the state of Florida instant contact with an effective network service group with years of background delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to solve and not merely report IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based and in-depth consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Jacksonville, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into downtime, remote monitoring can minimize inconvenient and costly network crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows systems, or systems powered by a mix of operating systems.
How Your Jacksonville Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Jacksonville or anywhere in the state of Florida, Progent's online computer support engineers can provide professional and affordable system help whenever your company requires it. More than 15 years of providing online repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Jacksonville office relies on a local independent consultant or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle unexpected system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Jacksonville
Progent's online support services allow your Jacksonville business to realize the advantages of timely, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will acquire added business worth by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Jacksonville and throughout Florida, local network service resources, whether consisting of freelance consultants or an internal maintenance staff, can take care of the majority of technical problems. On the other hand, serious problems may occur when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's online service specialists provide an easy, fast, and economical way to augment your regular resources and to pass on valuable knowledge to increase your capability to resolve future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies often depend on individual freelance consultants. While independent service people carry smaller overhead than big consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may force your business to go without help during an emergency. As your business grows, system downtime and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network remains available.

  • Build a Solid Foundation for Smooth Growth
    Companies typically start with an IT system implemented on a modest budget. Lacking a proper framework, band-aid fixes often get piled onto an unstable foundation. As a company grows, stability and scalability problems can impede the success of the organization. These poorly built environments require proper assessment, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complex maze of technology alternatives capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of technical background, refined support tools, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to every customer. The practice of documenting and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.