Fast and Affordable Online Help for Jacksonville Computer Systems
Urgent Remote Support for Jacksonville SystemsFor companies located in Jacksonville or anywhere in Florida, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of network issues quickly. This lowers direct expenses because solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike typical remote support companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-tested processes which ensure the highest degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's network remotely without compromising corporate security.

Progent's advanced customer support database system maintains comprehensive histories for the support that Progent's customers have been provided. Progent's team engineers have access to the details of services delivered to each Progent customer by every engineer. This archive of issues and fixes is organized as a conveniently searchable internal database that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow fast response from manufacturers' internal support staff with the result that Progent's online consulting experts can come up with the best solutions in the least time.

Remote technical services offered by Progent to businesses in Jacksonville and throughout the state of Florida include:

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the budget to create an in-house Help Desk but who want quick access to a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting support can guide you in establishing an effective new Call Center or enhancing your existing one, evaluating or modifying Call Center software to meet the unique requirements of your company, or adding temporary online staff to supplement your internal Call Center resources to deal with unusually busy situations like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology experts offers your workers in Jacksonville or anywhere in the state of Florida fast communication with a large support resource with substantial background delivering telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of company success, and Progent's goal is to solve and not merely report IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts staff offers online advanced engineering support and education in special business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and Microsoft Excel. For additional information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Network and Server Monitoring Support
    Progent offers businesses in Jacksonville, or anywhere in the state of Florida, online network monitoring services based on Microsoft System Center Operations Manager, configured by Progent for your environment so that your IT support is proactive and automated. By anticipating emerging issues before they evolve into crashes, automated monitoring can avoid stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows environments, or environments powered by a variety of OS platforms.
How Your Jacksonville Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Jacksonville or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to provide professional and affordable IT support the moment your company needs it. More than a decade of delivering online repair services has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Jacksonville business works with a regular independent consultant or employs an in-house organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Jacksonville
Progent's online technical help services enable your Jacksonville company to have the benefits of immediate, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most offices in Jacksonville and throughout Florida, local computer support providers, whether consisting of freelance consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles might occur when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service people. In these instances, Progent's online service professionals provide an easy, quick, and budget-friendly solution to supplement your local help and to transfer useful knowledge to improve your ability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance service providers. Although independent service people carry smaller overhead than larger service organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of fallback personnel may require your company to wait for help during an IT crisis. As your company grows, system unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your network stays up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations typically start with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. These badly built systems need proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system architecture able to deliver the stable foundation to meet current business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses need guidance and technical training to navigate through an increasingly complex maze of technology options available for accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of network service, executing a broad variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to permit simple problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to each client. The practice of documenting and archiving service records results in more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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