Introduction to Progent's Consulting Services for RIM BlackBerry Solutions
BlackBerry Consulting and Support ExpertiseWireless access to email, contacts, schedules, and web applications is a critical feature of IT networks for companies of any size. BlackBerry handhelds are some of the most popular solutions for achieving anywhere, anytime connectivity. But the network architecture needed to accommodate BlackBerry smartphones has become steadily more complex as the insistence on non-stop operation and and air-tight security has increased. Progent's RIM qualified consultants focus in delivering small businesses world-class IT support and troubleshooting services that are economical and effective.

As a Microsoft Gold certified Partner with years of experience working with Microsoft Exchange, Progent can give you access to broad expertise for integrating RIM BlackBerry and Microsoft products by delivering services like Exchange 2010 Server consulting and by providing related services such as Microsoft Lync Server integration and MS Office Communications Server support to help control Instant Messaging and rich presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL 2014 experts can set up and troubleshoot your SQL database system to work optimally with BlackBerry BES Server, and Progent's MS Data Protection Manager specialists can help you to develop backup and restore procedures to preserve your data and reduce productivity loss in the event of a crash of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network consultants who are available online to offer expert support for designing and troubleshooting your network so that it supports your BlackBerry solution with high levels of fault tolerance, expandability, protection, and maintainability. CCIEs are elite networking experts who are awarded this prestigious certification only as a result of strenuous testing by Cisco. CCIEs can resolve even the most complicated problems surrounding network architecture, setup, troubleshooting, and maintenance.

Integration Support for BlackBerry Enterprise Server (BES)
RIM's advanced platform for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to transmit and receive messages that stay encrypted during wireless transit to provide optimum security. BlackBerry Enterprise Server also streamlines a broad selection of critical administrative tasks ranging from smartphone configuration and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry BES Server to perform routine jobs such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control client configurations with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also help you to utilize BES Server to implement important tasks not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Set up and support BlackBerry's fault-tolerant infrastructure using VMware
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and report on the overall health of your solution

Expert RIM BlackBerry Consulting Support Available Remotely from Progent
Progent's authorized BlackBerry engineers are available remotely to provide expert technical help to companies in the Jersey City area or throughout the state of New Jersey. Progent's experienced online consulting experts have helped IT organizations solve computer problems and reduce support costs in every state in the U.S. and established a large following of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a wide array of technologies associated with RIM BlackBerry software and devices including wireless synchronization, configuration with Exchange, managing BlackBerry BES Server, and improving mobile security. Major RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, changing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's certified experts can also help your company to troubleshoot a wide range of problems concerning synchronization, device detection, messaging consistency, web access, mobile connectivity, IM, PC application installation, and Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small business IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support costs low and, by handling issues promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks including resolving enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, configuring wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and assist you to define and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Exchange Server.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about technical help for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.

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