World-class Remote Consulting Expertise for BlackBerry Environments
RIM BlackBerry Online Configuration SupportSecure and reliable access from smartphones to email systems like Exchange Server, Lotus, or Novell GroupWise is now mandatory for businesses of any type who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are among the premiere solutions for building and managing wireless communications. However, supporting efficient BlackBerry environments has become challenging because of the advanced mechanisms that exist to fulfill the demand for enterprise-class security and fault tolerance. Progent's BlackBerry qualified engineers are expert at delivering online consulting and support services for BlackBerry systems, reducing support costs and resolving problems faster than is feasible with traditional on-premises consulting.

Progent maintains a seasoned group of remote engineers qualified to maintain networks that incorporate technology from all popular suppliers. (See industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to resolve complex issues with your network environment. Progent's Apple certified specialists can assist your business to integrate Macintosh computers with your wireless connectivity environment and can provide support with iPhone integration. Progent's Linux consultants can provide expertise in supporting servers based on all leading distributions of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo. This range of practice areas permits Progent to act as a one-stop source for IT assistance required in multi-platform networks and avoids the finger-pointing that small companies commonly encounter when looking for computer help.

Progent's network security consultants have been awarded top security certifications such as Certified Information Systems Auditor and Certified Information Systems Security Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include a pair of ultra-affordable security penetration testing service packages that allow small companies to get a professional security evaluation from a Progent security engineer to uncover possible weaknesses in the security posture you present on both sides of your firewall.

Integration Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry wireless handsets, offering a centralized solution for handling key jobs such as device installation, upgrades, and retirement while also providing a solid foundation for security and fault tolerance. BlackBerry BES Server delivers seamless integration between Exchange Server, Groupwise, or Lotus messaging platforms and BlackBerry users and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server features a wealth of security capabilities starting with advanced encryption of information sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also permits excellent versatility in adjusting levels of security to meet the specific requirements of your company's network. Progent's BlackBerry certified engineers can assist your company to select advanced security functions and activate them wirelessly. Samples of these wirelessly selectable security features are:

  • Disable a BlackBerry device
  • Erase information from a missing smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malware

BlackBerry BES Server also provides flexibility in determining ways to keep users from loading or executing unsecure or prohibited software. Progent can help you to choose blocking techniques like:

  • Specify exactly which programs are allowed on the device
  • Block third-party programs from allocating non-volatile storage on the smartphone
  • Determine what functions external applications can use on the smartphone
  • Limit the kinds of access external applications running on the device can establish
  • Prevent all external software from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization problems to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including resolving enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, implementing wireless program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to operate administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES environment and help your company to define and implement sensible security options.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs assessment, system design, deployment strategy and implementation, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a mobile wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry BES Server, help you to decide which administration model and hardware products meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices about alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist you to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Expert
If you wish to ask Progent about professional assistance for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.

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