Enterprise-class Remote Consulting and Support Expertise for BlackBerry Technology
BlackBerry Online Configuration SupportSafe and reliable connectivity from handheld devices to collaborative messaging systems like Exchange Server, Lotus, or Novell GroupWise has become mandatory for companies of any size who want to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are some of the premiere solutions for enabling and administering wireless connectivity. However, maintaining efficient BlackBerry systems has become challenging because of the sophisticated mechanisms that exist to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry qualified consultants are experienced at providing remote support services for BlackBerry systems, lowering support expenses and taking care of problems faster than is feasible via traditional on-premises consulting.

Progent maintains a seasoned group of online engineers certified to maintain IT system that include products from all major vendors. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist your company to resolve challenging problems with your infrastructure. Progent's Apple certified specialists can assist your business to interface Macs with your wireless communications environment and can provide help with Apple iPhone integration and management. Progent's Linux engineers can offer expertise in supporting servers powered by various distributions of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo. This breadth of support skills allows Progent to act as a convenient source for all IT support required in mixed-platform environments and avoids the blame game that small organization commonly confront when trying to find technical support.

Progent's information technology security engineers have been awarded top security credentials including Certified Information Systems Auditor (CISA) and Certified Information Systems Security Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two economical security penetration testing service packages that enable small companies to get an independent network security assessment from a Progent security consultant to determine potential risks in the security profile you expose on both sides of your firewall.

Integration Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of BlackBerry smartphones, providing a single solution for handling critical jobs such as device installation, upgrades, and retirement and also providing a solid infrastructure for security and high availability. BlackBerry BES Server delivers transparent integration between Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry BES Server features a variety of data protection capabilities beginning with automatic encryption of information sent between a BlackBerry device and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great flexibility in selecting levels of protection to meet the specific requirements of your company's network. Progent's BlackBerry certified consultants can help your company to choose powerful security features and activate them remotely. Samples of these over-the-air configurable security settings are:

  • Disable a BlackBerry device
  • Wipe data from a missing device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry Enterprise Server also offers versatility in selecting how to prevent mobile users from installing or executing unsecure or unauthorized applications. Progent can assist you to choose protective techniques such as:

  • List exactly which programs are allowed on the device
  • Prevent third-party programs from allocating persistent storage on the device
  • Determine which functions third-party applications can access on the BlackBerry smartphone
  • Limit the types of access external programs running on the BlackBerry smartphone can initialize
  • Prevent all third-party software from being installed or executed on the BlackBerry smartphone

Professional BlackBerry Technical Support Offered Online from Progent
Progent's authorized RIM BlackBerry support specialists are available remotely to provide prompt assistance to businesses in the Jersey City region or throughout the state of New Jersey. Progent's experienced online consulting team has helped businesses resolve network issues and cut support costs in every state in the country and built a substantial following of loyal customers. (See Progent's client testimonials.)

Progent can provide online assistance for a wide array of technologies associated with BlackBerry software and devices including wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving wireless security. Major BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help you to perform basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned service professionals can in addition help your company to resolve a wide range of issues associated with synchronization, device detection, messaging reconciliation, web access, mobile connections, Instant Messaging, PC software installation, and Desktop Redirector.

As a leader in delivering countrywide remote support for small office IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs at a minimum and, by handling issues promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements assessment, system architecture, installation planning and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a wireless system that meets your information technology budget and supports your business plans. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which management approach and hardware products match your requirements, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about options for software editions, server hardware and mass storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry expert can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to perform company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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