Fast Online Support for Jersey City IT Networks
Fast Online Technical Support for Jersey City SystemsFor organizations in Jersey City or anywhere in New Jersey, Progent provides remote support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent value because they have the real-world experience and have access to the advanced tools needed to solve the majority of network issues quickly. This lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote support companies, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where fast solutions manage to end up as big bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and proven processes which promote the maximum degree of efficiency for remote engineering help and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to communicate with your environment remotely without violating system security.

Progent's sophisticated service database system keeps thorough documentation of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support delivered to each client by every Progent consultant. This archive of problems and repairs is stored as a quickly retrievable proprietary database that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can arrive at the best resolutions quickly.

Online technical services available from Progent to companies in Jersey City and anywhere in the state of New Jersey include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly from a ransomware incident. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require fast access to an effective Help Desk with proficient telephone assistance as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Call Center application software to handle the particular requirements of your business, or providing temporary phone support personnel to reinforce your existing Help Desk team during demanding situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology consultants provides your computer users in Jersey City or anywhere in the state of New Jersey instant access to a reliable technical support resource with years of background providing telephone-based consulting and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a solid driver of business success, and Progent's goal is to resolve rather than simply annotate network problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering support and education in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into downtime, automated monitoring can avoid disruptive and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support a combination of platforms.
How Your Jersey City Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Jersey City or anywhere in the state of New Jersey, Progent's online network support engineers are ready to provide expert and economical IT help whenever your organization has to have it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Jersey City business relies on a local freelance consultant or employs an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to solve sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Jersey City
Progent's online technical help services enable your Jersey City organization to have the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater business value by becoming more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Jersey City and throughout New Jersey, local network support resources, whether consisting of independent consultants or an internal IT staff, can deal with the majority of technical problems. However, IT crises can strike when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support people. In these cases, Progent's online support professionals give you an easy, fast, and affordable solution to supplement your local help and to pass on valuable information to increase your capability to handle downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller organizations commonly depend on individual freelance service providers. Although independent service people have less internal costs than big consulting companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an IT crisis. As your company grows, system downtime and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Without a scalable framework, band-aid repairs can get piled on top of a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such badly built systems need careful assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to deliver the stable foundation to handle critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to navigate through an ever more complex array of technology options capable of accelerating business success and improving productivity. They do not need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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