Immediate Online Support for Jersey City Networks
Immediate Online Consulting for Jersey City SystemsFor businesses located in Jersey City or anywhere in the state of New Jersey, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified professionals have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of network issues rapidly. This reduces immediate expenses because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick repairs somehow end up as big tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies that promote the highest degree of efficiency for remote consulting and repair for computer systems of any size. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to connect to your company's network without compromising network security.

Progent's sophisticated customer support reporting system stores thorough documentation describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of assistance provided to every client by any engineer. This archive of issues and responses is structured as a readily retrievable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and formal relationships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' internal product engineers so Progent's online consulting experts can determine the best solutions in the least time.

Remote technical services offered by Progent to businesses in Jersey City and throughout the state of New Jersey include:

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for companies who lack the budget to build and maintain an internal Help Desk but who need fast response from a reliable Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless supplement to your current Call Center resources. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the toughest technical challenges, or be available in those circumstances when your regular support engineers are too busy.

    Progent's Call Center team of veteran network experts offers your workers in Jersey City or anywhere in the state of New Jersey rapid access to a large network service group with extensive experience delivering telephone-based help and remote diagnostics for IT systems powered by Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a key enabler of business success, and Progent's target is to solve rather than simply report technical problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers online advanced consulting support and education in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. To find out more information concerning Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a flat monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS managed cloud backup and recovery.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Jersey City, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into downtime, system monitoring can head off disruptive and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or systems powered by a combination of platforms.
How Your Jersey City Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Jersey City or anywhere in the state of New Jersey, Progent's online computer support specialists are ready to provide expert and affordable IT support whenever your business needs it. More than 15 years of delivering online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Jersey City office relies on a regular independent consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to fix sudden network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Jersey City
Progent's remote network troubleshooting services enable your Jersey City company to enjoy the advantages of immediate, expert network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    For most businesses in Jersey City or anywhere in New Jersey, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can solve typical network issues. On the other hand, major troubles might spring up when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite service people. In these situations, Progent's online service specialists offer an easy, fast, and budget-friendly way to supplement your local help and to transfer useful knowledge to improve your capability to deal with downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies commonly rely on independent freelance consultants. While freelance consultants have less internal costs than big support organizations and can often charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of backup personnel may require your company to wait for help during an emergency. As your company expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support experts to insure your network stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often start with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the organization. Such poorly built environments require careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system architecture that can deliver the stable foundation to meet current business demands and ease future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies require advice and technical education to navigate through an ever more complex maze of product options capable of accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by each staff member to each client. The practice of detailing and organizing service records allows more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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