Fast and Affordable Remote Help for Jersey City Information Networks
Urgent Remote Help for Jersey City SystemsFor businesses located in Jersey City or anywhere in the state of New Jersey, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they have the real-world experience and have access to the advanced tools necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls require fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where quick fixes manage to turn into big tabs. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and proven processes which permit the highest degree of efficiency for online consulting and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.

Progent's powerful technical support reporting application includes detailed histories for the service that Progent's clients have received. Progent's staff engineers have access to the records of support rendered to each customer by every engineer. This history of issues and resolutions is structured as a quickly accessible internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online consulting specialists can find the best solutions quickly.

Online support services available from Progent to clients in Jersey City and anywhere in the state of New Jersey include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the money or time to create an internal Call Center but who want fast access to an effective Help Desk with professional phone assistance plus the ability to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent addition to your current Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation resource for the toughest technical challenges, or be available in hectic instances when your other resources are overwhelmed.

    Progent's Help Desk Call Center team of experienced network experts gives your clients in Jersey City or anywhere in the state of New Jersey immediate communication with an effective support group with extensive background providing telephone-based consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center recognition as a key driver of company efficiency, and Progent's policy is to fix rather than just report network issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so that your computer support is proactive and automated. By detecting potential problems before they result in downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a variety of operating systems.
How Your Jersey City Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Jersey City or throughout the state of New Jersey, Progent's phone-based computer support specialists can provide effective and economical IT support whenever your business has to have it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Jersey City company has a local freelance support technician or employs a full time IT staff that can handle the majority of network problems, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to handle unexpected system emergencies or particularly tough integration problems.

Features of Progent's Remote Computer Support for Jersey City
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services give companies in Jersey City or anywhere in the state of New Jersey unparalleled leverage for your support investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical expertise, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, at the front lines of IT service, executing a broad variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This means that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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