Fast and Affordable Online Help for Jersey City Computer Networks
Urgent Online Help for Jersey City NetworksFor companies located in Jersey City or anywhere in the state of New Jersey, Progent provides online technical support for networks based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they have the real-world background and have access to the advanced tools necessary to resolve most information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is particularly valuable for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where quick repairs somehow turn into substantial tabs. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies which permit the highest level of efficiency for remote help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to communicate with your company's computer system without violating corporate security.

Progent's sophisticated customer support database application includes detailed documentation describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the records of support rendered to every customer by every consultant. This database of anomalies and solutions is structured as an easily retrievable support database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close partnerships with key vendors such as Cisco and Microsoft open up additional massive technical databases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting experts can arrive at the best resolutions in the least time.

Remote support available from Progent to companies in Jersey City and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the budget to build and maintain an in-house Help Desk but who want fast response from a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a transparent supplement to your existing Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation alternative to handle the toughest technical problems, or be available in those situations when your other support engineers are swamped.

    Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Jersey City or anywhere in the state of New Jersey immediate access to a reliable network service resource with extensive experience delivering telephone-based help and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of business performance, and Progent's policy is to solve rather than merely document technical problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced engineering expertise and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and MS Excel. To read more about Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Jersey City, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your IT support is proactive and automated. By anticipating emerging issues before they evolve into network outages, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks that incorporate multiple platforms.
How Your Jersey City Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Jersey City or throughout the state of New Jersey, Progent's online network support engineers can deliver professional and cost-effective IT support the moment your organization requires it. Long experience offering remote repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Jersey City organization has a regular freelance consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to handle sudden system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Organizations in Jersey City
Progent's online network troubleshooting services enable your Jersey City business to experience the advantages of timely, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    With most businesses in Jersey City or anywhere in New Jersey, local computer support providers, whether made up of freelance consultants or an in-house IT staff, can take care of typical network problems. On the other hand, IT crises may strike when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call service specialists provide a convenient, quick, and affordable way to supplement your regular help and to convey valuable information to improve your ability to handle downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on independent freelance service providers. While freelance consultants have less internal costs than big consulting firms and can often charge lower rates, they are often overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of backup help may require your company to go without assistance during an IT crisis. As your business grows, network downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information system created on a modest budget. Lacking a scalable framework, band-aid fixes can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. These badly built systems need proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure able to offer the stable foundation to meet critical business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller companies need advice and technical education to navigate through an increasingly complicated array of technology alternatives capable of accelerating business growth and enhancing efficiency. Businesses hardly need a computer consultant who is trying to resell a specific vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of technical background, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by each staff member to every customer. The discipline of documenting and organizing support records allows more efficient support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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