Fast and Affordable Remote Help for Jersey City Computer Networks
Immediate Phone Consulting for Jersey City SystemsFor companies in Jersey City or anywhere in the state of New Jersey, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they have the real-world background and are equipped with the advanced technology required to solve the majority of information system problems rapidly. This lowers direct expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with indirect costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the services that you receive. Unlike many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where fast repairs somehow turn into big bills. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and proven processes which allow the highest level of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to interface to your system without breaching network security.

Progent's proven customer support database system keeps detailed histories of the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of support rendered to each client by every Progent engineer. This database of issues and responses is structured as a conveniently retrievable support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft open up additional extensive support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can determine the best solutions promptly.

Online support services provided by Progent to businesses in Jersey City and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who don't have the budget to build and maintain an internal Help Desk but who require fast response from a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk application software to meet the unique needs of your company, or adding temporary online staff to reinforce your internal Call Center group to deal with unusually busy situations like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of veteran network consultants provides your customers in Jersey City or anywhere in the state of New Jersey fast contact with a reliable technical support resource with years of background offering telephone-based consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to business success, and Progent's policy is to solve and not merely track IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides remote advanced consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Jersey City, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By spotting looming problems before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and expensive service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a mix of OS platforms.
How Your Jersey City Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Jersey City or anywhere in the state of New Jersey, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system support the moment your organization requires it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Jersey City office works with a regular independent support technician or employs an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve sudden network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Organizations in Jersey City
Progent's online network troubleshooting services enable your Jersey City business to have the benefits of on-call, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most businesses in Jersey City or anywhere in New Jersey, nearby network support resources, whether made up of outside consultants or an internal maintenance staff, can solve the majority of network problems. However, IT crises sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local service personnel. In these situations, Progent's on-call support specialists offer an easy, fast, and affordable way to supplement your local help and to transfer valuable knowledge to increase your capability to resolve future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller offices often depend on independent freelance consultants. Although independent consultants have smaller internal costs than big consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your network expands, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your network remains available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations often begin with an IT architecture created on a modest budget. Without a scalable infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such poorly designed systems require proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses need guidance and technical training to negotiate an ever more complicated array of technology options available for promoting business growth and enhancing efficiency. These companies do not need a network engineer who is attempting to sell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, refined remote support software, and familiarity with corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, in the trenches of IT service, executing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical help, but also a consultant with field-tested methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Businesses who work with trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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