Immediate Online Troubleshooting for Jersey City Information Networks
Urgent Phone Help for Jersey City NetworksFor companies in Jersey City or anywhere in New Jersey, Progent offers remote support for information systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and have access to the advanced tools required to solve the majority of network issues rapidly. This lowers immediate costs because solutions use up fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive online technical support experience is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the support that you receive. In contrast to many online service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick solutions manage to turn into large bills. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and proven methodologies that promote the maximum level of efficiency for remote engineering help and repair for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to access your environment remotely without compromising network security.

Progent's sophisticated customer support database system includes detailed records describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of all help provided to every client by every engineer. This database of issues and responses is organized as a conveniently retrievable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to vendors' internal support staff with the result that Progent's online service experts are able to come up with optimal solutions quickly.

Online technical support services offered by Progent to customers in Jersey City and throughout the state of New Jersey include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the resources to create an in-house Help Desk but who need fast response from a dependable Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk can act as a an escalation option for the most difficult network issues, or be available in hectic instances when your other service providers are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your clients in Jersey City or anywhere in the state of New Jersey instant assistance from an effective network service resource with extensive background providing phone help and online troubleshooting for IT systems powered by Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a key contributor to business performance, and Progent's policy is to solve rather than just document network issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth consulting support and education in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Excel. To read more information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Jersey City, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your IT support is proactive and automated. By uncovering looming issues before they grow into crashes, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or networks based on a mix of platforms.
How Your Jersey City Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Jersey City or throughout the state of New Jersey, Progent's online computer support specialists can deliver expert and affordable IT help the moment your business requires it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Jersey City organization deals with a regular independent consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to fix sudden network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Jersey City
Progent's remote IT consulting services enable your Jersey City business to experience the benefits of on-call, expert network support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Jersey City and throughout New Jersey, nearby computer support providers, whether consisting of independent consultants or an internal IT staff, can take care of the majority of network issues. However, serious problems may spring up when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your usual support people. In these situations, Progent's online service professionals give you a convenient, fast, and economical solution to supplement your regular help and to pass on useful knowledge to improve your capability to handle future issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance consultants. Although independent consultants have smaller internal costs than big support organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an emergency. As your company grows, system downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support experts to make sure your IT system stays up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses typically begin with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get thrown onto a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. These poorly built environments require careful analysis, smart strategic planning, and extensive IT knowledge to evolve to a network infrastructure able to offer the solid foundation to handle critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller companies need advice and technical education to negotiate an ever more complicated maze of technology options available for accelerating business success and improving efficiency. These companies hardly need a network consultant who is trying to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical knowledge, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you won't be tempted to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The practice of detailing and archiving support records allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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