Fast and Affordable Online Help for Jersey City Information Networks
Immediate Online Help for Jersey City SystemsFor businesses located in Jersey City or anywhere in the state of New Jersey, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent leverage because they possess the practical experience and are equipped with the sophisticated tools required to solve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions use up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where fast fixes manage to end up as substantial tabs. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies which promote the highest degree of efficiency for remote help and repair for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to connect to your company's network without breaching system security.

Progent's sophisticated customer support reporting system maintains thorough records describing all service that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to each customer by any Progent engineer. This history of anomalies and repairs is stored as an easily accessible proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up additional massive support databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at optimal solutions promptly.

Online support services offered by Progent to customers in Jersey City and throughout the state of New Jersey include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on time. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who don't have the money or time to assemble and manage an in-house Help Desk but who need fast access to a dependable Help Desk with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk or revamping your established one, evaluating or customizing Help Desk Call Center software products to handle the particular demands of your corporation, or providing occasional phone support personnel to work with your in-house Call Center team to handle unusually busy scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals gives your computer users in Jersey City or anywhere in the state of New Jersey quick contact with a large network service group with years of background providing telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a key driver of company success, and Progent's aim is to fix and not simply record IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Jersey City, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your IT support is proactive and automated. By anticipating possible problems before they cause full-scale emergencies, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft systems, or environments based on multiple OS platforms.
How Your Jersey City Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Jersey City or throughout the state of New Jersey, Progent's online network support engineers can provide effective and affordable system support whenever your company has to have it. More than 15 years of providing remote repair services has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Jersey City office has a regular freelance consultant or employs a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to handle sudden network emergencies or particularly complicated integration projects.

Features of Progent's Online Network Support for Jersey City
Progent's phone support, Internet-based repair, system security consulting, and network management services give offices in Jersey City or throughout the state of New Jersey unparalleled leverage for your support investment. Whether you need occasional telephone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, at the front lines of network support, performing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be forced to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to each customer. The practice of detailing and archiving service records allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.