For small organizations and new ventures in Jersey City or throughout the state of New Jersey, Progent's phone-based network support engineers can deliver effective and economical IT help the instant your organization has to have it. Long experience providing remote repair services has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Jersey City small business deals with a local freelance consultant or maintains an in-house organization that can handle the majority of network problems, Progent’s Microsoft certified engineers provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or especially complex integration problems.
Features of Progent's Online Network Support for Jersey City
Progent's online help, remote troubleshooting, system security consulting, and system administration services give small businesses in Jersey City or throughout the state of New Jersey unparalleled leverage for your IT investment. Whether you require one-time phone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small companies in Jersey City and is also ideal for networks in geographic regions of New Jersey that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service information, and on-going education.
Per Minute Billing to Reduce Costs
Progent provides remote help on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for online support and asks for no monthly subscription fee. This saves you from facing big invoices for quick repairs.
Availability of Cisco Certified Network Infrastructure Professionals
As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
Application Experts Consulting
Progent's basic support services include system integration, MS Exchange Server consulting, corporate security planning, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting support in critical application areas. Help available from the Application Experts Group includes:
By offering a full service one-stop resource for network generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that meet the specific needs of your business.
State of the Art Online Connectivity Software
Secure online access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce fast solutions to issues that might otherwise demand a costly personal visit. Effective remote access tools and expert engineers combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.
Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
24x7 Support for Maximum Network Availability
For small businesses with line-of-business applications, Progent can provide 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.
Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained small businesses whose workers need instant recourse to a Help Desk service with expert phone support and full escalation capability.
Advantages of Progent's Network Help for Small Businesses in Jersey City
Progent's remote support services enable your City# small business to have the benefits of immediate, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive greater business value by being increasingly available, productive, and protected. Advantages to your company include:
Convenient virtual extension of your local IT resources
For most small businesses in Jersey City or anywhere in New Jersey, nearby network service resources, whether made up of freelance consultants or a full-time maintenance staff, can solve typical network issues. On the other hand, IT crises sometimes strike when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support people. In these cases, Progent's online service experts provide a convenient, fast, and economical solution to supplement your local help and to convey valuable knowledge to improve your capability to resolve future issues in-house.
Reduced Reliance on Individual Service Providers
For IT support, small organizations often depend on individual freelance consultants. While freelance service people carry less internal costs than big support organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may force your company to wait for assistance during an emergency. As your company grows, system downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system is always available.
Create a Scalable Foundation for Seamless Expansion
Small companies typically start with an information system created on a shoestring budget. Lacking a strong framework, slap-dash repairs often get piled onto a weak foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed environments need careful analysis, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to offer the solid foundation to meet vital business demands and simplify future expansion.
Work with Problem Solvers Rather Than Product Vendors
Small businesses require guidance and technical education to negotiate an increasingly complicated maze of product options available for promoting business growth and enhancing efficiency. These companies hardly need a computer engineer who is trying to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is built around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and understanding of corporate IT enable small businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Best Practices
Progent’s team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the trenches of IT support, executing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with proven methods for using technical knowledge to fix actual IT problems quickly.
Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to every client. The discipline of documenting and organizing support records allows more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. This package causes your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Microsoft Virtual Server, hosted on the Microsoft Windows Server operating system and based on technology first produced by Connectix, provides the power needed to accomplish hardware reduction, software migration, and server isolation projects through virtualization technology in an enterprise-class computing network with advanced expandability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at businesses wishing to improve ROI in software development and testing, migration from legacy line-of-business software, and server consolidation. Progent's certified Virtual Server experts can help your company to assess and integrate Microsoft Virtual Server.
Progent offers voice and VoIP services from AT&T, Broadwing, and Speakeasy. Voice services available through Progent include long distance, toll-free, local, teleconference and web meeting, Voice Over IP, and wireless. Progent can also help you to integrate voice services into your IT environment and your business processes so that your organization receives all the benefits of the revolutionary convergence of voice and data technology. Progent can provide a full range of VoIP consulting services to give your business a competitive edge and a seamless growth path as communications technology evolves.
Progent’s Cisco-certified network consultants provide experienced PIX Firewall support services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, easy-to-install desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy combination of security, speed and availability for business environments of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPSec VPN connectivity, intelligent access services, and extensive administrative solutions. Progent’s network consultants can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
If your office computer system combines Sun Solaris platforms with Windows, Progent can show you how to incorporate your computers into a cohesive network that permits all your OS platforms to coexist for easy administration, transparent information exchange, high reliability, superior performance, and tight protection. Progent's Solaris and MS Windows coexistence support services feature network architecture configuration and support, consulting for Windows services for UNIX, online network monitoring and administration, online network help and troubleshooting, on-site technical support, and help desk outsourcing.
For businesses with a combination of Mac and Windows-powered computers, Microsoft offers two solutions for running Windows programs on Mac computers: Virtual PC and Remote Desktop Connection Client. Progent's Apple-certified Macintosh consultants can help you set up Virtual PC or Remote Desktop Connection Client for Mac so you can operate Windows-based software on Apple Mac workstations.
For businesses with Apple Macintosh users in Northern California, Progent offers one-on-one education designed for individuals who want to expand their understanding of the Apple OS X platform, Macintosh hardware, or Macintosh office applications including Word, Excel, and Entourage.
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be forced to permit less critical problems to fester.
Progent's high availability support services for small company networks provides Microsoft and Cisco-certified consulting experts who can show you how to implement clustered servers to create a fault-tolerant computing environment that incorporates key technologies and activities for mission critical applications. Progent’s high-availability system consultants can help you create ultra-reliable networks by designing and deploying the growing suite of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By helping you create your non-stop network around Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help configure a network architecture with features such as fault tolerant Internet connections, system load balancing, non-stop data center planning, fault tolerant interoffice connections, high-reliability multi-location networks, and fault-tolerant business continuation design.
Apple Macintosh with Windows IT Consultant IT Consultants
Progent's Mac and Microsoft Windows support experts can help you integrate Mac and Windows computers into cohesive environments with resource sharing and collaboration functionality. Enabling efficient cooperation among a mix of servers and desktops powered by Apple OS X and Microsoft Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's qualifications in Windows and Macintosh consulting makes it possible to provide expert assistance to companies that rely on these technologies to keep their strategic edge.
