Immediate Online Help for Jersey City UNIX, Linux, or Sun Solaris NetworksFor small businesses in Jersey City or anywhere in New Jersey, Progent provides technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's remote technical support engineers represent excellent value due to the fact that they have the real-world experience and the advanced tools to solve the majority of network problems quickly. This reduces direct costs because solutions take up a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves even more with indirect costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's billing model for online support is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical online support companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick fixes somehow end up as substantial bills. Progent's skill at disposing of technical issues quickly translates into your company conserving money.

Progent's Remote Service Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies that ensure the highest level of efficiency for remote engineering help and troubleshooting for small company computer networks. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your company's system remotely without breaching corporate security.

Progent's highly evolved service database system maintains detailed documentation for the service that Progent's clients have been provided. Progent's team engineers have access to the specifics of services delivered to each Progent client by any engineer. This archive of problems and solutions is organized as a conveniently searchable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to additional massive technical databases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the most efficient resolutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Jersey City or anywhere in New Jersey or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's remote technical support professionals offer certified skills in an extensive set of technologies. This broad scope of technical skills allows Progent's consultants to manage almost any emergency that may occur in a small company information system. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with mixed-OS environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online support available from Progent to small businesses in Jersey City and throughout the state of New Jersey include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad array of computer technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older systems to the latest MS Windows or Linux environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer emergency remote assistance for analyzing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Jersey City, New JerseyThe Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and validates an individual's technical knowledge at the master level. Cisco CCIEs can deal with even the most complex problems encountered in network planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an excellent value because their broad expertise allows them to fix even the most difficult problems quickly. In typical cases, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few support firms make Cisco CCIEs available to help small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive timely support for serious network infrastructure issues that are impacting worker productivity but are beyond the scope of your ordinary IT maintenance resources. Progent's Cisco CCIE engineers can tie into your network by means of state-of-the-art remote support technology to perform efficient, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Jersey City, New JerseyProgent's Microsoft-certified online support experts can deliver computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of remote desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Qualified System Security Professionals for Jersey City, New JerseyProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recover rapidly after a serious breach. Security services available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; integrating firewalls; building safe architectures for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small companies often need. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small organizations who don't have the budget to build and maintain an internal Help Desk but who require fast response from a dependable Help Desk with professional phone support as well as the available expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent extension of your current Help Desk organization. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest computer system challenges, or be ready in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center software to handle the unique demands of your company, or adding temporary phone support staff to work with your in-house Call Center team to deal with high-demand situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts gives your customers in Jersey City or anywhere in the state of New Jersey fast communication with a reliable network service resource with substantial background delivering telephone-based consulting and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a crucial enabler of company productivity, and Progent's intent is to fix rather than merely track IT problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth engineering expertise and training in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, MS Word, and Microsoft Excel. To read more information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the imaginative components of Macintosh computing by providing remote help support and education in imaging, audio, and motion video. Progent's support professionals can provide help in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures such as scanning or digitizing audio or video or establishing an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By uncovering looming problems before they grow into crashes, proactive monitoring can avoid stressful and expensive information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate multiple platforms.

How Your Jersey City Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.

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