Fast Online Support for Jersey City UNIX or Linux NetworksFor small and midsize companies in Jersey City or anywhere in the state of New Jersey, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world experience and the advanced technology to solve most information system issues quickly. Efficient support reduces immediate expenses since solutions require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike many online service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick repairs somehow end up as big bills. Progent's skill at dealing with problems quickly results in your company conserving money.

Progent's Online Support Technologies
Over time, Progent has refined a set of optimized tools and field-tested processes which allow the maximum level of effectiveness for remote help and repair for small company computer systems. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to link to your network without violating corporate security.

Progent's advanced technical support database system maintains thorough records describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of all help rendered to every Progent customer by any engineer. This archive of problems and repairs is structured as a quickly retrievable proprietary database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical support databases and allow quick response from manufacturers' internal engineering staff so Progent's online service experts can come up with optimal solutions quickly.

Get Online UNIX/Linux, Solaris, or Mac OS X Network Support from Progent
To access Progent's remote services in Jersey City or anywhere in New Jersey or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online support experts possess credentials in an extensive set of disciplines. This breadth of capability allows Progent's engineers to tackle virtually any problem likely to take place in a small business information system. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to customers with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Phone-based support available from Progent to clients in Jersey City and anywhere in the state of New Jersey include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services cover a broad range of information technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and easy administration, and migration from legacy applications to current Windows or Linux solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading versions of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Consultants for Jersey City, New JerseyThe Cisco CCIE certification is the highest recognition for network infrastructure engineers, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most intractable issues encountered in network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent value because their deep experience allows them to fix even the most intractable problems rapidly. In common instances, less experienced consultants can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Few support providers make CCIEs accessible to support small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive urgent help for serious network infrastructure issues that are lowering business productivity but are beyond the scope of your regular IT support providers. Progent's Cisco-qualified CCIE engineers can interface to your network via advanced remote support tools in order to provide fast, secure, and affordable analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    MS Windows Expertise for Jersey City, New JerseyProgent's Microsoft-qualified remote service professionals can deliver network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting engineers who can help your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server design, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide array of remote desktop services including Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified System Security Professionals for Jersey City, New JerseyProgent's qualified CISM and CISSP security engineers offer a variety of security solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your business to recuperate quickly after a serious breach. Security support services offered by Progent include: thorough network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing secure techniques for remote and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special projects that small companies frequently need. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who don't have the resources to create an in-house Call Center but who require fast response from a reliable Help Desk Call Center with proficient telephone support plus the available expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless extension of your established Help Desk organization. Progent's Virtual Help Desk can operate as an escalation resource to handle the toughest computer system challenges, or be ready in those situations when your other support engineers are too busy.

    Progent's Help Desk consulting services can assist you in building an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk Call Center software products to handle the particular needs of your corporation, or providing temporary online personnel to supplement your in-house Help Desk Call Center team to deal with demanding scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of experienced information technology consultants provides your customers in Jersey City or anywhere in the state of New Jersey immediate communication with a reliable technical support group with years of background offering phone help and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a solid driver of business success, and Progent's policy is to resolve and not merely report IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Office Excel. For additional information concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the artistic elements of Apple Mac computing by delivering phone-based help support and training in graphics, sound, and video. Progent's consultants can provide expertise in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video post production facility.

    Online Network Monitoring Services
    Progent can provide businesses in Jersey City, or anywhere in the state of New Jersey, online network and server monitoring services centered around Microsoft System Center Operations Manager, customized by Progent to accommodate your business so your network support is proactive and automated. By anticipating potential problems before they grow into network outages, remote monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Windows systems, or environments powered by a mix of platforms.

How Your Jersey City Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.

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