Urgent Remote Technical Support for Jersey City UNIX, Linux, or Solaris SystemsFor small businesses in Jersey City or anywhere in New Jersey, Progent offers support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISA and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's online support services offer excellent leverage due to the fact that they have the practical experience and the advanced tools to solve most information system problems rapidly. This reduces immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. Unlike many remote service organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick solutions somehow end up as large bills. Progent's penchant for dealing with problems quickly translates into your business spending less money.

Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-proven processes that allow the maximum degree of effectiveness for remote help and repair for small business information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's network remotely without breaching network security.

Progent's highly evolved customer support database application includes detailed documentation for the support that Progent's clients have received. Progent's staff engineers have access to the history of services delivered to each Progent client by every Progent engineer. This archive of problems and resolutions is organized as a readily retrievable support knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and formal partnerships with key vendors including Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at optimal solutions quickly.

Get Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's phone support in Jersey City or anywhere in New Jersey or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based support engineers offer certified skills in an extensive array of products and technologies. This wide range of technical skills enables Progent's engineers to manage almost any crisis that may take place in a small company network. Credentials held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.

To support customers with mixed-OS environments, Progent also provides access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Phone-based technical services available from Progent to customers in Jersey City and anywhere in the state of New Jersey include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a wide spectrum of information technology such as network infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Consultants for Jersey City, New JerseyThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and validates a consultant's technical skills at the master level. CCIEs know how to handle even the most intractable issues associated with network planning, integration, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep expertise allows them to solve even the most intractable problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive immediate support for serious network problems that are crippling business productivity but are outside the scope of your local IT service providers. Progent's Cisco CCIE consultants can tie into your network by means of state-of-the-art remote troubleshooting technology to provide fast, safe, and economical diagnosis and repair. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus VPN products.

  • Certified Microsoft Windows Support
    Windows Experts for Jersey City, New JerseyProgent's Microsoft-certified online support professionals can deliver computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server application development, Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad range of online desktop consulting and support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Specialists
    CISSP Qualified System Security Engineers for Jersey City, New JerseyProgent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to clean up quickly after a serious penetration. Security solutions offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies often request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who don't have the money or time to create an in-house Help Desk but who want quick communication with a dependable Help Desk with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless reinforcement of your existing Helpdesk team. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest network problems, or be ready in hectic situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk Call Center application software to handle the particular requirements of your corporation, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center group during unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned network professionals gives your computer users in Jersey City or anywhere in the state of New Jersey quick communication with a dependable technical support group with substantial experience delivering phone support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a significant enabler of company efficiency, and Progent's intent is to solve and not just annotate IT problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting support and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office Word, and MS Office Excel. To learn more concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac experts can promote the artistic components of Macintosh environments by delivering remote consulting support and training in imaging, audio, and video. Progent's support professionals offer expertise in a range of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio/video or establishing an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Jersey City, or anywhere in the state of New Jersey, online network and server monitoring services powered by MS Operations Manager, adapted by Progent for your environment so your computer support is proactive rather than reactive. By spotting potential trouble spots before they grow into full-scale emergencies, system monitoring can ward off stressful and costly network crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows environments, or systems powered by a variety of platforms.

How Your Jersey City Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.

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