Fast Phone Help for Jersey City UNIX, Linux, or Sun Solaris SystemsFor small companies in Jersey City or anywhere in the state of New Jersey, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's online support services represent exceptional leverage because they have the practical background and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces direct costs since solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits even more with indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing policy for online support is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. Unlike many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast repairs somehow turn into big bills. Progent's penchant for disposing of technical issues efficiently results in your company conserving money.

Progent's Remote Support Tools
Over time, Progent has refined a collection of customized technologies and proven methodologies that promote the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer networks. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's online support team to connect to your company's network without violating corporate security.

Progent's highly evolved service reporting system maintains detailed documentation for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance rendered to each customer by every Progent consultant. This archive of trouble tickets and resolutions is stored as a conveniently searchable internal database that enables Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and formal relationships with important technology companies including Cisco and Microsoft permit access to additional massive technical databases and allow priority response from vendors' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's remote support in Jersey City or anywhere in New Jersey or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's phone-based technical service experts offer advanced credentials in a comprehensive array of technologies. This breadth of technical skills allows Progent's consultants to handle virtually any problem likely to occur in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To help companies with mixed-operating system networks, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services Offered by Progent to clients in Jersey City and anywhere in the state of New Jersey include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a wide range of information technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy management, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems affecting UNIX/Linux networks based on leading variants of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Engineers for Jersey City, New JerseyThe Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and validates a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve even the most stubborn problems encountered in network design, deployment, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to solve the most difficult problems quickly. In typical instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide fast telephone access to a CCIE so your company can get urgent support for serious network problems that are hurting business efficiency but are not within the experience of your ordinary network support providers. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of state-of-the-art on-line troubleshooting technology to provide efficient, safe, and economical analysis and repair. Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified MS Windows Expertise
    MS Windows Support for Jersey City, New JerseyProgent's Microsoft-certified remote service experts can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of remote desktop support services including Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Qualified System Security Engineers for Jersey City, New JerseyProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help your business to clean up quickly following a damaging breach. Security services offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies often request. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for small businesses who don't have the budget to create an internal Call Center but who want quick access to an efficient Help Desk with professional phone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent extension of your current Call Center staff. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for the toughest network problems, or be available in hectic situations when your ordinary resources are swamped.

    Progent's Help Desk consulting support can guide you in building an effective new Call Center or enhancing your existing organization, evaluating or customizing Help Desk Call Center software to meet the unique requirements of your corporation, or providing temporary phone support personnel to reinforce your internal Call Center group to handle unusually busy scenarios such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of seasoned information technology professionals provides your customers in Jersey City or anywhere in the state of New Jersey rapid contact with a dependable technical support resource with substantial background delivering phone consulting and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's target is to fix rather than simply annotate network issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To find out more concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac experts can nurture the creative aspect of Macintosh environments by offering phone-based consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or putting together an audio/video production facility.

    Online Network Monitoring Services
    Progent offers businesses in Jersey City, or anywhere in the state of New Jersey, online network monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By spotting possible trouble spots before they expand into crashes, remote monitoring can head off stressful and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft networks, or networks powered by a mix of OS platforms.

How Your Jersey City Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.















© 2002- 2017 Progent Corporation. All rights reserved.