Immediate Remote Support for Jersey City UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Jersey City or anywhere in the state of New Jersey, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve most information system issues quickly. This lowers immediate expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted executives.

Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor fixes manage to turn into big invoices. Progent's penchant for dealing with problems efficiently translates into your business spending less money.

Progent's Remote Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes that allow the highest degree of effectiveness for remote engineering help and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's environment without breaching system security.

Progent's powerful technical support database application maintains thorough records of all service that Progent's customers have received. Progent's staff service personnel have access to the records of assistance delivered to each Progent customer by every Progent engineer. This database of issues and repairs is stored as a readily retrievable support knowledge base that allows Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and formal relationships with major technology companies such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at optimal solutions quickly.

Get Remote UNIX/Linux, Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's phone support in Jersey City or anywhere in New Jersey or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online consulting professionals offer advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills enables Progent's consultants to tackle virtually any crisis that may take place in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To support companies with multi-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional experts, and ISSAP consultants.

Remote technical services available from Progent to clients in Jersey City and anywhere in the state of New Jersey include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide spectrum of information technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Jersey City, New JerseyThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn challenges encountered in network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience enables them to find solutions for the most difficult problems quickly. In many cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few consulting providers make CCIEs available to support small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get immediate help for serious network infrastructure problems that are impacting worker productivity but are beyond the comfort zone of your regular computer support providers. Progent's CCIE consultants can tie into your network by means of sophisticated on-line support technology to perform quick, secure, and economical analysis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified MS Windows Support
    Microsoft Windows Support for Jersey City, New JerseyProgent's Microsoft-qualified online support professionals offer computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 development, Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a broad array of remote PC desktop services including Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified System Security Specialists
    CISSP Certified System Security Consultants for Jersey City, New JerseyProgent's qualified CISM and CISSP security engineers can provide a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recover quickly following a serious penetration. Security services offered by Progent include: in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for small companies who don't have the money or time to assemble and manage an in-house Call Center but who need quick access to a reliable Call Center with proficient phone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can act as an escalation resource to resolve the most difficult computer system challenges, or be ready in hectic circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk consulting support can support you in establishing an effective new Call Center or revamping your current organization, selecting or modifying Call Center software to address the special demands of your business, or adding temporary online staff to reinforce your in-house Call Center team during high-demand events such as software transitions, major updates, or installing new business software.

    Progent's Call Center team of veteran information technology experts provides your computer users in Jersey City or anywhere in the state of New Jersey fast communication with an efficient technical support group with substantial experience delivering phone help and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a solid driver of business success, and Progent's intent is to solve and not simply track IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as CRM, Office Project, Office Word, and MS Office Excel. To learn additional information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the imaginative facets of Macintosh systems by providing remote consulting services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or configuring an audio/video post production studio.

    Online Network Monitoring Support
    Progent offers companies in Jersey City, or anywhere in the state of New Jersey, remote network monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your IT maintenance is proactive and automated. By spotting looming trouble spots before they result in crashes, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or systems that incorporate a combination of platforms.

How Your Jersey City Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.

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