UNIX, Linux, Solaris, and Apple Mac OS X Online Support Services for Jersey City Small Office IT Networks
For small companies in Jersey City or anywhere in the state of New Jersey, Progent offers 24x7 online technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.
Progent's online technical support services represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls take up fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where fast fixes somehow end up as big invoices. Progent's penchant for handling technical issues efficiently results in your company saving money.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize business computer systems. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to communicate with your computer system remotely without compromising network security.
Progent's proprietary customer support reporting system stores thorough records of all support that Progent's customers have been provided. Progent's staff service personnel have access to the details of support provided to each client by every Progent engineer. This archive of trouble tickets and solutions is organized as a conveniently exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and formal relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and to vendors' in-house product engineers so Progent's remote service experts can determine optimal resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Mac OS X Computer Support. Assistance from Progent
To initiate Progent's phone services in Jersey City or anywhere in New Jersey or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Support. Network Support Services Provided by Progent
Progent's online support experts possess advanced credentials in a comprehensive set of products and technologies. This breadth of technical skills permits Progent's consultants to manage virtually any crisis likely to occur in a small or midsize business network. Credentials earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
Online technical services available from Progent to clients in Jersey City and throughout the state of New Jersey include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services address a broad spectrum of computer technology such as system architecture, email systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can resolve the most difficult challenges encountered in network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep expertise allows them to resolve even the most complex problems quickly. In common instances, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get immediate assistance for serious network infrastructure problems that are crippling worker efficiency but are not within the experience of your local IT support group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your network via advanced remote support technology to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs have assistance with the complete line of Cisco's market leading family of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Certified Microsoft Windows Support Progent's Microsoft-qualified remote service professionals offer computer problem solving and consulting support for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner network support firm and can offer your organization the services of support engineers who can show you how to deploy, support and administer the entire suite of Microsoft Windows Servers such as Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Portal Server, Virtual Server, and System Center Operations Manager 2007 and 2005.
CISSP and ISSAP Qualified System Security Specialists Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recuperate rapidly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging system from viruses, spam, and directory harvest attacks; and managing 24x7 network monitoring.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs that small companies frequently need. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
Call Center Services
Progent's Call Center support programs for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for smaller companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who want quick access to a dependable Help Desk with professional telephone support plus the ability to escalate the most challenging problems to high-level consultants.
Progent’s Virtual Help Desk Call Center is intended for larger companies and serves as a transparent addition to your current Help Desk resources. Progent's Virtual Call Center can operate as a an escalation resource to handle the most difficult technical challenges, or be available in those situations when your ordinary service providers are overwhelmed.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or improving your current organization, evaluating or customizing Call Center application software to address the unique demands of your business, or providing occasional phone support personnel to supplement your internal Help Desk Call Center resources during demanding scenarios such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk staff of experienced information technology consultants gives your computer users in Jersey City or anywhere in the state of New Jersey quick contact with a dependable network service resource with substantial background providing telephone-based consulting and remote repair service for networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a major enabler of company productivity, and Progent's intent is to fix and not just document network problems.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications such as CRM, Office Project, Office Word, and MS Office Excel. To learn additional information on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can nurture the imaginative aspect of Apple Mac environments by offering remote help services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Jersey City, or anywhere in the state of New Jersey, remote network and server monitoring services powered by Microsoft Operations Manage (MOM), adapted by Progent to fit your environment so your computer support is proactive and automated. By exposing potential trouble spots before they evolve into crashes, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Windows environments, or networks based on a variety of OS platforms.
How Your Jersey City Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple Mac computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or e-mail information@progent.com.
Progent’s certified Cisco network security consulting professionals offer high-level PIX Firewall and ASA Firewall consulting services covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack defense, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to scalable gigabit products, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, high throughput, and excellent reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system,eliminating possible OS-specific security gaps. PIX firewalls provide multiple integrated protection and connectivity services, including cutting edge application-aware firewall services, VoIP and multimedia security, interoffice and mobile access IPSec VPN connectivity, smart networking services, and flexible administrative solutions. Cisco's ASA 5500 Series utilize technology developed for firewalls from Cisco's PIX 500 Series. Progent’s network security experts can show you how to select and configure any PIX 500 or ASA 5500 Series security appliances including the PIX 515E Firewall, the Cisco PIX 525 Firewall, and the ASA 5540 Adaptive Security Appliance.
Progent's Microsoft and Cisco qualified network support engineers offer a wide range of knowledge covering the core network technologies needed by small business IT systems. Progent's main services include network configuration, Microsoft Exchange help, network protection support, and Help Desk services. Progent's Application Experts Team offers professional consulting expertise in specific application areas including ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. Progent can also provide small businesses with part-time CIO services.
MS Dynamics GP 10.0 accounting software is a full-featured business management solution that integrates data and processes throughout your business, communicates seamlessly with other applications, and brings together employees, customers and vendors regardless of time or location. Designed for small to mid-size companies, MS Dynamics GP 10.0 delivers capability for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a reliable, secure server and network infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics Great Plains Release 10.0.
Progent's experts can provide Apple Mac users a range of services including workstation support, Apple OS X expertise, Macintosh integration with Windows networks, Entourage and email help, security services, and one-on-one education. For business networks based solely on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft certified professionals have the experience and depth to deal with the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, safe, fast and able to achieve your company's objectives.
Progent provides small and mid-size businesses professional consulting for Intrusion Protection products and IPSec VPN technology from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper Networks, and Symantec. Progent can help you create a detailed security strategy and select the right technologies from multiple vendors to support your security objectives while staying within your budget limits.
If your company is developing Linux-based software in an environment that includes MS Windows-based processors, desktops, and office productivity products, Progent can provide full-service network support outsourcing that allows you to focus on your field of strategic expertise without the constant hassle of managing your company information system. By using automated network monitoring and by delivering online and in-person assistance when your business needs it, Progent offers an economical way for supporting an IT network that features excellent reliability, protection, and efficiency. Progent's Linux developer assistance offerings feature comprehensive network support outsourcing, virtual infrastructure, online and on-sitesupport and troubleshooting, network monitoring services, and help desk support.
Progent’s Cisco-qualified network consultants offer consulting for Cisco routers that includes integration and maintenance services plus experienced Cisco IOS software consulting. Progent's services for Cisco routers include support for redundancy, automatic fail-through, and redundant power for improved fault tolerance and system availability. Cisco routers for small to mid-size organizations include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small offices and off-site telecommuters to the Internet or to the corporate network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are designed to provide a cost-effective, integrated e-business platform for small and midsize companies. They deliver versatility and ease of management to meet complicated e-business requirements, such as multiservice data/voice/video/fax integration, high-performance broadband Internet connectivity, and full-featured security solutions. Cisco 2600 Routers are a family of scalable multiservice access routers for branch offices, providing versatile local area network and wide area network options, a variety security selections, and an array of high speed CPUs. The Cisco 3700 Router Series is a family of modular, multiservice access solutions for medium and large-sized offices. With over 70 modular interface components, the Cisco 3700 family delivers the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Microsoft Dynamics Great Plains software includes analysis and reporting features that let you track all operations, sales and expenses, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft GP reporting support expertise can help you create reports that let you understand your business more thoroughly, converting uncooked data into useful management information. Progent can improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application experience with VBasic, XML and other development environments in order to offer specialized line-of-business software development and web commerce solutions that work seamlessly with Microsoft GP.
Progent can show you how to prepare and implement an efficient move to Microsoft Dynamics Great Plains so that you preserve your information, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce productivity interruption by designing and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics Great Plains users so you don't waste productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports help, FRx assistance, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce custom business software and eCommerce solutions that work transparently with Great Plains.
Progent's Microsoft-certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with multiple offices, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to help your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your network protection needs without adversely restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
For small companies in Jersey City or anywhere in the state of New Jersey, Progent offers 24x7 online technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can resolve the most difficult challenges encountered in network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep expertise allows them to resolve even the most complex problems quickly. In common instances, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Progent's Microsoft-qualified remote service professionals offer computer problem solving and consulting support for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recuperate rapidly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging system from viruses, spam, and directory harvest attacks; and managing 24x7 network monitoring.
