Urgent Phone Consulting for Jersey City UNIX, Linux, or Solaris NetworksFor small companies located in Jersey City or anywhere in the state of New Jersey, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's online technical support engineers represent exceptional value because they have the practical background and the sophisticated tools to resolve most information system problems rapidly. This reduces immediate expenses because service calls take up a smaller number of billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor fixes manage to end up as major bills. Progent's skill at handling technical issues efficiently results in your business saving money.

Progent's Online Support Tools
Over the years, Progent has refined a set of optimized tools and field-tested methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for small business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's computer system remotely without violating system security.

Progent's powerful service database application keeps detailed histories describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of support delivered to each client by any Progent engineer. This archive of problems and responses is organized as a readily searchable internal knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close partnerships with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists can arrive at the best solutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote services in Jersey City or anywhere in New Jersey or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based technical support experts offer certified skills in an extensive set of technologies. This broad scope of capability permits Progent's consultants to manage practically any crisis that may take place in a small business network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional consultants.

Phone-based services Offered by Progent to clients in Jersey City and anywhere in the state of New Jersey include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services address a wide range of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer urgent remote help for resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco CCIE Consultants for Jersey City, New JerseyThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can handle even the most stubborn issues surrounding network design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their broad experience enables them to find solutions for the most difficult problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Few support firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get timely support for serious network problems that are lowering worker productivity but are outside the experience of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your network via the latest remote support technology in order to perform efficient, safe, and affordable analysis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Experts
    Windows Expertise for Jersey City, New JerseyProgent's Microsoft-certified remote service experts can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server application development, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad array of online desktop support including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Certified System Security Experts for Jersey City, New JerseyProgent's qualified CISSP and ISSAP network security consultants offer a range of security services to bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your company to recuperate rapidly after a damaging breach. Security support services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small companies frequently request. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
  • Help Desk Support
    Progent's Help Desk service offerings for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for small companies who don't have the budget to create an in-house Call Center but who want quick communication with an efficient Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and operates as a transparent supplement to your current Call Center staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the most difficult network challenges, or be ready in overflow situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center software to meet the unique needs of your business, or adding occasional online staff to work with your internal Help Desk team during unusually busy events such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of experienced network professionals gives your workers in Jersey City or anywhere in the state of New Jersey fast contact with a large technical support group with years of experience delivering telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a crucial enabler of company efficiency, and Progent's intent is to solve rather than merely track technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. To learn additional information about Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can nurture the artistic components of Mac systems by delivering remote consulting services and education in imaging, sound, and video. Progent's consultants offer help in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or establishing an audio/video post production studio.

    Remote Network Monitoring Support
    Progent can provide businesses in Jersey City, or anywhere in the state of New Jersey, remote network monitoring services powered by MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network support is proactive rather than reactive. By anticipating looming issues before they cause network outages, system monitoring can head off disruptive and expensive information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or systems powered by multiple platforms.

How Your Jersey City Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.















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