Immediate Phone Technical Support for Jersey City UNIX, Linux, or Solaris SystemsFor small companies in Jersey City or anywhere in New Jersey, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve most network issues rapidly. Efficient support reduces immediate costs since service calls require fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where fast fixes manage to turn into big bills. Progent's penchant for handling problems quickly results in your company spending less cash.

Progent's Online Service Tools
Through years of experience, Progent has developed a collection of customized tools and field-tested processes that ensure the highest degree of effectiveness for remote engineering help and repair for small company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's computer system without compromising corporate security.

Progent's advanced technical support reporting application keeps detailed records describing the service that Progent's customers have received. Progent's team consultants have access to the records of assistance provided to every Progent customer by every engineer. This archive of issues and resolutions is organized as an easily retrievable proprietary database that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and formal partnerships with key industry leaders including Cisco and Microsoft permit access to additional extensive technical databases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's phone support in Jersey City or anywhere in New Jersey or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's online technical support engineers have credentials in an extensive set of products and technologies. This wide range of technical skills allows Progent's engineers to tackle virtually any problem likely to crop up in a small business information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.

To help customers with multi-OS networks, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services Offered by Progent to companies in Jersey City and throughout the state of New Jersey include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services address a wide range of computer technology including system architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy systems to current MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Jersey City, New JerseyThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and validates a consultant's network technology skills at the master level. Cisco CCIEs can resolve even the most complex issues surrounding network planning, integration, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to resolve even the most complex problems rapidly. In many cases, less experienced engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in minutes. Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a Cisco authorized CCIE so you can get immediate help for complex network infrastructure issues that are hurting worker productivity but are not within the experience of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE support experts can connect to your computer system via sophisticated remote troubleshooting technology in order to perform quick, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    Microsoft Windows Experts for Jersey City, New JerseyProgent's Microsoft-qualified online support experts offer computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full array of online desktop services including Windows 7 integration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Certified Network Security Consultants for Jersey City, New JerseyProgent's qualified CISM and CISSP security consultants offer a variety of system protection solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly following a serious penetration. Security solutions available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile access; guarding your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract projects that small businesses often need. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center programs for small companies with environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for smaller organizations who don't have the money or time to create an internal Help Desk Call Center but who require fast access to a dependable Help Desk with proficient phone support plus the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless addition to your established Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for the most difficult computer system challenges, or be ready in those situations when your regular resources are overwhelmed.

    Progent's Help Desk consulting services can aid you in building an efficient new Call Center or revamping your current one, identifying or customizing Help Desk software products to address the special needs of your business, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center team to deal with unusually busy events like software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of veteran network consultants gives your customers in Jersey City or anywhere in the state of New Jersey quick contact with an efficient network service group with extensive experience offering phone help and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a major driver of company performance, and Progent's aim is to fix rather than merely track technical issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based advanced engineering support and education in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications such as CRM, Project, Microsoft Word, and MS Excel. To read more concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the artistic components of Apple Mac environments by offering remote consulting services and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio or video or building an audio/video post production lab.

    Online Network Monitoring Services
    Progent can provide companies in Jersey City, or anywhere in the state of New Jersey, remote computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they expand into downtime, system monitoring can minimize disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or environments powered by a mix of OS platforms.

How Your Jersey City Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.

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