Even if your Jersey City small business works with a local independent support technician or maintains an in-house organization that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified engineers provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to handle unexpected system emergencies or especially complex integration projects.

Features of Progent's Remote Network Services for Jersey City
Progent's phone help, Internet-based repair, system security consulting, and system administration services offer small businesses in Jersey City or throughout the state of New Jersey unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your small business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:

• Immediate Phone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to small businesses in Jersey City and is also ideal for networks in more remote regions of New Jersey that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a broad array of Microsoft support utilities, technical information, and continuing education.

• By the Minute Billing to Reduce Expenses
  Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone support and asks for no monthly retainer. This protects you from facing big bills for simple fixes.

• Availability of Cisco Network Infrastructure Experts
  As a Certified Partner for Cisco Systems, Progent can provide access to authorized specialists who have expertise in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.

• Application Specialists Group
  Progent's basic support services consist of system integration, MS Exchange expertise, system security design, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting support for critical application areas. Help available from the Application Experts Team includes:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics CRM Help
  • Microsoft Office Project Training
  • Microsoft Excel Programming
  • Microsoft Word Expertise
  • Crystal Reports, MS Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Help
  • Apple Macintosh Support
  By providing a full service one-stop source for IT generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that fit the specific requirements of your business.

• State of the Art Remote Connectivity Tools
  Protected online connectivity allows Progent's service professionals to observe precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise demand an expensive personal visit. State-of-the-art remote access tools and experienced technicians together enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online support and automated network monitoring.

• Compatibility with Mainstream VPN Products
  Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

• Round-the-Clock Support for Maximum System Uptime
  For small businesses with vital applications, Progent offers 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help produce maximum network availability.

• Help Desk Call Center
  Progent's Help Desk outsourcing programs are designed specifically for budget-conscious small organizations whose clients need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.

Advantages of Progent's Network Help for Small Companies in Jersey City
Progent's online IT consulting services enable your City# small company to experience the advantages of timely, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

• Convenient virtual extension of your on-site IT resources
  With most small companies in Jersey City and throughout New Jersey, local network service resources, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, major troubles sometimes occur when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online support specialists offer a convenient, quick, and economical way to augment your local resources and to pass on useful information to increase your capability to handle future problems locally.

• Less Dependence on Individual Service Providers
  For network maintenance, small companies often depend on individual freelance service providers. While freelance consultants carry less internal costs than larger support companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may force your company to wait for assistance during an emergency. As your company grows, system unavailability and problems with critical applications are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support expertise to make sure your IT system remains available.

• Create a Scalable Foundation for Smooth Growth
  New organizations often begin with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. Such badly built environments need careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the stable foundation to meet current business demands and facilitate future expansion.

• Interact with Solution Providers Rather Than Product Sellers
  Small businesses need advice and technical training to negotiate an increasingly complicated array of technology options capable of promoting business success and enhancing efficiency. They hardly need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a small business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable small businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

• Certified Expertise in Microsoft's Entire Range of Server Platforms
  Progent offers world-class support for Microsoft’s leading server products with services such as Microsoft Windows Server 2003 help, Windows 2000 upgrades, Windows NT migration, Exchange Server 2003 consulting, Exchange 5.5 Server and Exchange Server 2000 migration, and SQL 2005 programming.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, performing a wide variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems efficiently.

• Value Pricing
  Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the only support companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MOM allows your network support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from stressful and costly service disruptions.

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.