Immediate Remote Troubleshooting for Jersey City Networks
Immediate Phone Support for Jersey City NetworksFor organizations in Jersey City or anywhere in the state of New Jersey, Progent provides online support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces immediate costs since solutions use up fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs manage to turn into substantial invoices. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven methodologies which ensure the highest level of efficiency for remote consulting and repair for computer systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to access your company's network remotely without breaching network security.

Progent's sophisticated service reporting application maintains thorough histories describing all support that Progent's customers have been provided. Progent's team engineers have access to the history of support rendered to each customer by any engineer. This archive of trouble tickets and responses is organized as a quickly retrievable internal database that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' internal product engineers so Progent's online service specialists can find the best solutions promptly.

Remote technical support services provided by Progent to clients in Jersey City and throughout the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the resources to assemble and manage an internal Help Desk but who want fast response from a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent extension of your current Helpdesk team. Progent's Virtual Call Center can serve as a an escalation option to handle the most difficult network problems, or be available in those instances when your regular service providers are too busy.

    Progent's Help Desk team of experienced information technology professionals offers your workers in Jersey City or anywhere in the state of New Jersey immediate contact with a large support resource with years of experience offering phone support and remote diagnostics for computer environments based on Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a significant contributor to company efficiency, and Progent's target is to resolve rather than just report technical issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To read additional information on Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Jersey City, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive and automated. By anticipating possible problems before they grow into network outages, proactive monitoring can head off inconvenient and expensive information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or systems that incorporate a variety of operating systems.
How Your Jersey City Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Jersey City or throughout the state of New Jersey, Progent's online computer support specialists can deliver effective and cost-effective system help the moment your organization needs it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Jersey City office relies on a local freelance consultant or maintains a full time organization that can handle typical network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to solve unexpected system crises or especially complex integration problems.

Features of Progent's Online Computer Support for Jersey City
Progent's phone help, remote troubleshooting, system security expertise, and system management services give businesses in Jersey City or throughout the state of New Jersey unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, refined support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the front lines of network service, executing a wide range of IT projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for using computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of documenting and organizing support records allows more efficient support and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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