Immediate Online Technical Support for Jersey City Networks
Urgent Phone Consulting for Jersey City SystemsFor companies in Jersey City or anywhere in the state of New Jersey, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve the majority of network problems quickly. Efficient support reduces direct expenses since solutions use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many online service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid situations where fast repairs manage to turn into major bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and proven methodologies that allow the maximum degree of efficiency for remote engineering help and repair for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to connect to your company's system remotely without breaching system security.

Progent's powerful customer support reporting system maintains extensive documentation of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of all help delivered to every client by every engineer. This database of trouble tickets and solutions is organized as an easily searchable internal knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close partnerships with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and allow quick response from vendors' in-house engineering staff so Progent's remote service specialists can find optimal resolutions in the least time.

Online support available from Progent to customers in Jersey City and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for organizations with networks based on Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to create an in-house Call Center but who need quick response from a reliable Call Center with professional phone support plus the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent extension of your established Call Center organization. Progent's Virtual Help Desk can act as a an escalation resource for the most difficult computer system problems, or be ready in those circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Jersey City or anywhere in the state of New Jersey immediate contact with a dependable support group with extensive background providing telephone-based consulting and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a crucial driver of business efficiency, and Progent's goal is to solve rather than just report technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides remote advanced consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. To read more concerning Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Jersey City, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, system monitoring can avoid inconvenient and costly network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft environments, or systems that incorporate a combination of platforms.
How Your Jersey City Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online help with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Jersey City or throughout the state of New Jersey, Progent's online computer support specialists can deliver professional and affordable system help whenever your company requires it. Long experience delivering online tech support has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Jersey City business relies on a local freelance support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers can provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to resolve sudden network emergencies or especially complex integration problems.

Details of Progent's Remote Network Support for Jersey City
Progent's phone help, Internet-based repair, network security consulting, and system administration services give businesses in Jersey City or anywhere in the state of New Jersey the greatest leverage for your IT investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Jersey City and is also ideal for networks in more remote areas of New Jersey that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, technical databases, and continuing training.

  • Per Minute Rates to Reduce Expenses
    Progent offers online help on a per-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for online support and requires no ongoing subscription fee for support services provided during normal business hours. This saves you from facing big bills for simple repairs.

  • Availability of Cisco Certified Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent can provide the services of authorized specialists who have skill in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.

  • Application Experts Consulting
    Progent's basic support offerings consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting expertise in specific business applications. Help available from the Application Experts Team includes:
    Dynamics GP Consulting and Customization
    MS Project Training
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Support
    SQL Server 2016 Application Design and Microsoft SQL Server 2014 Software Development and Troubleshooting
    Oracle DBA Services and Software Development
    MySQL Management Support and Application Design
    Apple Macintosh Consulting
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By providing a full service one-stop resource for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the specific requirements of your business.

  • Advanced Online Connectivity Tools
    Secure online access permits Progent's service experts to observe precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise require a costly personal visit. State-of-the-art remote connectivity tools and experienced engineers together enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

  • 24-hour Service for Maximum Network Uptime
    For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network availability.

  • Help Desk Services
    Progent's Help Desk outsourcing services are intended especially for budget-constrained businesses whose clients require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT background, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Family of Servers
    Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 integration, Microsoft Windows 2003 maintenance, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to each customer. The practice of detailing and organizing support records results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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