Fast and Affordable Remote Troubleshooting for Jersey City Computer Networks
Immediate Remote Support for Jersey City NetworksFor organizations in Jersey City or anywhere in New Jersey, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide excellent value because they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially important for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical online support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate situations where quick solutions somehow turn into substantial bills. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for remote help and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to communicate with your network remotely without breaching system security.

Progent's sophisticated technical support database system maintains detailed histories of the support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of assistance delivered to each client by every consultant. This database of trouble tickets and resolutions is organized as a readily exploitable support knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's remote service specialists can come up with the best resolutions promptly.

Remote support available from Progent to businesses in Jersey City and throughout the state of New Jersey include:

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the resources to create an in-house Help Desk but who need quick response from a reliable Help Desk Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing one, evaluating or modifying Call Center application software to handle the special demands of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk Call Center group to deal with unusually busy situations such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology consultants offers your computer users in Jersey City or anywhere in the state of New Jersey fast contact with a reliable support group with extensive background providing telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a major driver of company success, and Progent's aim is to resolve and not merely annotate network problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Team provides phone-based professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To read more information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like IPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services managed backup and recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Jersey City, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network support is proactive and automated. By uncovering potential issues before they evolve into crashes, system monitoring can minimize stressful and costly information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or systems powered by a combination of operating systems.
How Your Jersey City Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Jersey City or anywhere in the state of New Jersey, Progent's online network support engineers can deliver effective and economical system support the moment your organization has to have it. More than 15 years of offering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to repair IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Jersey City business has a local freelance support technician or maintains a full time IT staff that can handle typical network problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to handle unexpected network crises or particularly complex integration problems.

Advantages of Progent's IT Support for Companies in Jersey City
Progent's remote technical help services enable your Jersey City business to enjoy the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most businesses in Jersey City and throughout New Jersey, nearby network support providers, whether represented by independent consultants or an internal IT staff, can solve the majority of network issues. On the other hand, IT crises sometimes occur when your regular resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call service professionals offer an easy, fast, and affordable solution to augment your local resources and to transfer valuable knowledge to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies commonly rely on individual freelance service providers. While independent service people carry smaller internal costs than larger consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your network expands, network unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup support expertise to insure your network stays available.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs can get thrown onto a weak foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such poorly designed systems need careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure able to provide the stable foundation to meet current business requirements and ease downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses require guidance and technical education to negotiate an increasingly complex array of technology alternatives available for promoting business success and improving productivity. They do not need a computer engineer who is attempting to resell a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.