Fast Remote Troubleshooting for Jersey City Information Networks
Fast Online Consulting for Jersey City SystemsFor businesses located in Jersey City or anywhere in the state of New Jersey, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online support experts offer exceptional leverage because they possess the practical background and are equipped with the advanced tools necessary to resolve most information system issues rapidly. Efficient support lowers immediate costs since service calls accumulate minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to many remote support organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where quick fixes manage to turn into large invoices. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which permit the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to interface to your computer system remotely without compromising system security.

Progent's proven customer support reporting application includes detailed records for all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of all help rendered to every Progent client by every consultant. This database of issues and responses is stored as a conveniently accessible proprietary knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the best solutions promptly.

Online technical services offered by Progent to companies in Jersey City and throughout the state of New Jersey include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick response from an effective Help Desk with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk Call Center or improving your current one, identifying or customizing Help Desk software to address the particular requirements of your business, or providing occasional online staff to supplement your internal Help Desk Call Center resources to handle demanding scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Call Center staff of seasoned network experts offers your customers in Jersey City or anywhere in the state of New Jersey quick communication with a dependable support resource with substantial experience providing telephone-based consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of business performance, and Progent's policy is to resolve instead of simply record network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Jersey City, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your computer maintenance is proactive and automated. By detecting potential issues before they cause network outages, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate a variety of operating systems.
How Your Jersey City Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Jersey City or anywhere in the state of New Jersey, Progent's online network support specialists are ready to provide effective and affordable IT help whenever your organization has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Jersey City company deals with a regular independent support technician or maintains an in-house IT staff that can handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to resolve sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Jersey City
Progent's online IT consulting services allow your Jersey City organization to have the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT organization. Your network will derive added business worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most organizations in Jersey City or anywhere in New Jersey, nearby network service resources, whether represented by outside consultants or a full-time IT staff, can deal with the majority of technical issues. On the other hand, serious problems sometimes strike when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual support personnel. In these situations, Progent's online service specialists offer a convenient, quick, and economical solution to augment your regular help and to convey valuable information to increase your ability to handle downstream problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of reserve personnel may force your company to go without help during an IT crisis. As your network grows, system downtime and trouble with critical software are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support expertise to insure your network remains available.

  • Create a Solid Basis for Smooth Growth
    Companies often start with an information architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. These badly built systems require careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can provide the stable foundation to meet current business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller companies need guidance and technical training to navigate through an increasingly complex array of product alternatives capable of promoting business growth and improving efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, refined support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to permit less critical problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by every staff member to every customer. The practice of detailing and organizing support records allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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