Affordable Network Help from Microsoft and Cisco Certified Professionals for Businesses in Joliet, IL
By offering world-class know-how when you need it, providing specialized knowledge for key business applications, providing high-value services like virtual server hosting, billing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables you to maximize the business value of your It system and cut support costs. Progent appreciates that information system protection, reliability, and efficiency are as critical to small businesses as to major enterprises but that smaller organizations lack the leverage to spend heavily in computer technology and in-house service staffs. Progent's basic value proposition is that no network consulting organization can equal Progent's capability to provide the network support expertise your business requires when you require it and at prices you can afford.

For larger companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service staff. Co-sourcing can cut costs and minimize technical risks for big projects like application design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can also offer access to certified experts to help your business to design and implement your cloud computing strategy.

Key IT Areas Supported by Progent for Joliet, Illinois Office Networks
A Microsoft Certified Gold Partner IT service company that maintains a large team of Cisco certified CCIE network experts and Apple certified engineers, Progent provides urgent assistance and affordable remote consulting to Joliet, IL companies for a wide range of computer technologies including:

Support Delivery Alternatives for Joliet, Illinois Companies
Progent offers a selection of options for providing small businesses with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism promotes fast response, comprehensive activity records, dependable follow-through, and strict expense control across an array of IT service delivery modes that include remote repairs, in-person help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and fix hardware and software problems without the cost or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service experts to give small companies the best of both worlds: in-person service professionals when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The response time for in-person service visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need prompt and reliable access to a professional Helpdesk with effective telephone support, remote repair capability, and sufficient technical depth for full escalation. Since smaller businesses typically have limited IT funds and can provide scant management bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that small business information systems stay productive. Read more details concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and support for business applications including financials, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and massive system upgrades, longer term initiatives such as management analytics application development and customization, relational database software programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is possible with the class of internal data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the equipment of some of the planet's biggest IT companies, Progent can save you the expense of creating and managing the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the top level of fault-tolerance and scalability but that is also easy for customers to transfer to a different service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and IT management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the multi- OS and non- standardized environments common with smaller businesses, and retains control of the software in the client's hands so that migrating to a different virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a selection of affordable, set-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight Systems Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop automated management services.

Why Progent Offers the Smart Alternative for Joliet, Illinois Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise IT consulting allow small companies to avoid the pitfalls related to excessive dependence on thinly staffed support firms or freelance consultants.

Working with Progent's Experts enables your small business to:

  • Prevent Over Dependence on Individual Consultants
    For network support, small companies often depend excessively on independent engineers. Though individual support providers have lower overhead than more substantial support firms and can afford to bill nominally smaller rates, individuals are occasionally too overworked to react rapidly to urgent problems. If an independent consultant is occupied with different customer, ill, on travelling, or in class, the lack of replacement personnel may force your business to wait for help in case of a crisis. The more your company grows, network unavailability or difficulties with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can disappear fast because of lost output. Also, when independent consultants encounter new problems, the lack of a large consulting team to rely on for assistance requires them to learn in place while your company winds up footing the costs for their ongoing education.

  • Have Access to Experts in Advanced Information Technology Issues
    The majority of small service firms or freelance engineers who concentrate on small company IT consulting are capable of providing connect-the-dots fixes but lack the background to deal cost-effectively with complicated IT configurations with mixed platforms, multiple offices, VoIP implementations, mobile clients, integrated financial and operational applications, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's large group of experts can benefit your company because enterprise networks are inherently complicated, integration issues demand thorough knowledge in many technical disciplines, and achieving a high degree of stability, availability, and security calls for industry-tested leading practices.

  • Build a Solid Foundation for Growth
    Small companies often begin with a network cobbled together on a tight budget. Without a carefully designed basis, a series of improvised fixes commonly get piled on top of a weak foundation. As a company grows, stability and expandability problems can obstruct the productivity of the organization. These networks need proper assessment, intelligent business analysis, and in-depth expertise to migrate to a network environment that can act as the solid foundation to meet critical business needs and ease downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses require direction and education to navigate through an increasingly complex array of IT options offered for enabling business growth and enhancing productivity. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This allows Progent to match technical support with the real needs of customers. Mixing IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology instead of being based on the true requirements of a client.

Get in Touch with Progent
If your Joliet, Illinois business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.