Fast, Low-cost Remote Computer Network Support for Joliet, Illinois Small Businesses
For over two decades, Progent has focused on delivering world-quality network support to clients with small-business IT budgets. Progent has developed a powerful support solution that includes a low-overhead, tightly connected virtual office network, sophisticated remote troubleshooting tools, a substantial pool of consultants accredited in a broad array of IT practice areas, a Help Desk operational model that promotes efficiency and guarantees follow-up, a worldwide team of on-line support experts, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network problems in the shortest time and at the least cost to clients.

For larger businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network service group. This can cut costs and help meet schedules for major projects like application programming, disaster recovery planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to design and execute your cloud strategy.

Key Products and Technologies Serviced by Progent for Businesses in Joliet, Illinois
Progent's group of industry certified support professionals offers help for virtually all facets of network technology deployed by businesses of any size. Technologies served by Progent in Joliet include:

Support Delivery Options for Joliet, Illinois Businesses
Progent has a selection of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing network support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Contact Center Service Model ensures rapid response, thorough service documentation, reliable follow-through, and strict expense monitoring for an array of IT service delivery modes that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and fix network issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to handle most IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service experts to give small and midsize businesses the ideal combination: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need prompt and dependable support from an online Helpdesk with efficient phone support, remote repair tools, and enough technical strength for all needed escalation. Because smaller companies typically have tight information technology funds and can spare little executive attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business computer systems are always up and running. Read more details about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small companies affordable availability of world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, high availability network engineering, server virtualization strategies, plus configuration, customization and training for small business software including accounting, operations, reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as office relocations and major system upgrades, extended projects like business information software development and customization, database software programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is feasible using the type of in-house data center that is achievable for most small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay updated, protection and performance is continually monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also convenient for customers to transfer to another service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow companies with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can handle the mixed- OS and non- standardized networks typical of small companies, and retains ownership of the licenses in the client's hands so that moving to a new virtual host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online support to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory requirements for network information protection and reporting.

The breadth and depth of Progent's engineering team bring a unique array of advantages to clients wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the forefront of network service, executing a wide variety of IT tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical capability, but also a support engineer with proven methods for repairing real-world network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for remote support and in-person visits per minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for quick solutions. An additional benefit of by-the-minute invoicing is that customers are not tempted to allow simple issues to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of documenting and archiving support records results in more effective service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Small businesses who utilize independent service providers or who maintain internal IT staffs gain when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Joliet, Illinois business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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