Expert Remote Help for Joliet, Illinois Computer Networks from Microsoft Certified Engineers
Small businesses have traditionally been overlooked by large network support firms. Some small businesses allow themselves to grow excessively dependent on freelance consultants or small support organizations who don't have the size or extensive knowledge to react promptly or efficiently to network crises. Still other small businesses turn to giant service providers staffed with personnel taught to offer standardized fixes for ordinary issues but who are missing the background and technical scope to handle the variety of environments and absence of standards typical of small company IT networks.

Progent's proven methodology for delivering affordable and successful technical service to small businesses has made Progent among the premiere Microsoft IT consulting organizations in the industry. Progent has provided remote help to businesses in every state in the country and offers onsite technical support in most zip codes.

For larger companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT service personnel. This can reduce expenses and help meet schedules for big IT initiatives like application programming, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to plan and execute your cloud computing strategy.

Key Technical Areas Supported by Progent for Businesses in Joliet, Illinois
Progent offers the services of qualified experts for all aspects of information technology found in small organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Joliet, Illinois Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's model for providing computer support is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Service Model promotes fast response, comprehensive service documentation, reliable follow-through, and strict cost monitoring for a range of IT service delivery modes that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: hands-on support professionals when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all businesses and local governments who require fast and dependable support from a professional Contact Center with effective telephone support, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Since smaller companies typically are constrained by tight IT funds and can provide little management bandwidth for handling IT support, Progent's Help Desk Services could be the most efficient way to ensure that small business computer systems stay productive. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability network engineering, virtualization strategies, plus configuration, customization and support for small business programs including financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as site moves and major system upgrades, longer term projects such as management analytics application development and customization, database software development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of dependability, protection, and performance than is feasible with the class of internal data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the expense of building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and scalability but that is also convenient for customers to transfer to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit businesses with multi-vendor environments to save dramatically on the expense of hardware, system maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the multi- platform and non- standardized networks typical of small companies, and retains control of the licenses in the client's possession so that moving to a different virtualized host is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government requirements for network information protection and incident reporting.

The scope and size of Progent's engineering staff bring a unique array of benefits to organizations trying to increase the productivity of their IT system within an affordable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, in the trenches of IT support, executing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just expert IT skills, but also a support engineer with field-tested approaches for resolving actual network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big invoices for fast repairs. An additional advantage of granular pricing is that clients are less tempted to permit less critical problems to fester until they grow into big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every staff member to every customer. The discipline of detailing and organizing support records results in more effective support and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small companies who work with freelance service providers or who employ in-house IT staffs gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Read more details about Progent's knowledge transfer services.

Contact Progent
If your Joliet, Illinois company needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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