Fast, Low-cost Online Computer Network Support for Joliet, Illinois Small Companies
For over twenty years, Progent has focused on delivering enterprise-quality computer support services to clients who have small-business budgets. Progent has built a unique service system that includes a streamlined, seamless virtual office network, custom remote troubleshooting technology, a large pool of consultants certified in a broad range of technical practice areas, a Help Desk Call Center operational structure that promotes efficiency and guarantees follow-up, a global team of remote troubleshooting experts, in-person support options for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network problems in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house network support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited experts to assist your business to design and execute your cloud strategy.

Key Products and Technologies Supported by Progent for Business Networks in Joliet, Illinois
Progent provides the services of qualified experts for all facets of network technology found in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Joliet, Illinois Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Help Desk Service Mechanism ensures fast support, comprehensive activity documentation, consistent follow-through, and strict cost control across an array of IT support delivery alternatives that include online repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to address emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: hands-on service professionals when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software programmers. The wait time for in-person service calls is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need prompt and reliable access to an online Contact Center with efficient telephone assistance, online repair capability, and enough technical depth for all needed escalation. Because small and midsize companies typically are constrained by limited IT funds and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Services could be the most cost-effective way to ensure that business computer systems stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, virtual server solutions, plus integration, programming and support for business software such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects including site moves and major software upgrades, extended initiatives like business information software programming and support, database software programming and DBA support, and web design, continuing services such as server monitoring and system administration, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater degrees of availability, security, and performance than is feasible with the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can save you the investment in building and managing the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly tracked, and systems are consistently backed up and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is also simple for clients to migrate to a different service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting services to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on system security and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry standards and government regulations for IT information protection and incident reporting.

The scope and size of Progent's consulting team offer a powerful set of benefits to clients trying to increase the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, in the trenches of IT support, performing a broad range of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven methods for resolving actual IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with big invoices for quick solutions. An additional advantage of granular pricing is that customers will not be inclined to allow less critical issues to stay unaddressed until they grow into big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports given by every staff member to every customer. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Joliet, Illinois business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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