Professional Remote Troubleshooting for Joliet, Illinois Networks from Certified Consultants
Small businesses have traditionally been overlooked by major IT service firms. Some small companies permit themselves to grow excessively dependent on freelance consultants or small support organizations who lack the size or comprehensive knowledge to respond quickly or effectively to technical crises. Other small businesses resort to mass-market service firms staffed with personnel able to provide by-the-numbers solutions to ordinary issues but who do not have the background and technical scope to handle the variety of configurations and lack of standards that characterizes small company information systems.

Progent's time-tested methodology for providing low-cost and successful technical service to small companies has made Progent one of the most respected Microsoft-certified IT consulting organizations in the United States. Progent has delivered remote help to businesses in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the technical skills of your internal network service team. Co-sourcing can save money and help meet schedules for major projects like application programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited consultants to help your company to plan and execute your cloud strategy.

Core Technologies Serviced by Progent for Business Networks in Joliet, Illinois
Progent provides the support of certified experts for all aspects of network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives for Joliet, Illinois Businesses
Progent offers a variety of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing IT support services is based on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service documentation, dependable follow-through, and strict expense control across a range of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service visits. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support experts to give small and midsize companies the best of both worlds: onsite service technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize businesses who need prompt and dependable support from an online Help Desk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually have limited information technology budgets and can spare little executive bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business information systems are always productive. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant it system design, server virtualization solutions, plus configuration, programming and training for small business applications including accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and major system upgrades, longer term initiatives like management analytics software development and support, relational database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater levels of availability, protection, and performance than is possible using the type of on-site data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition easy for clients to migrate to a different service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit companies with mixed networks to benefit dramatically on the expense of capital equipment, system maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on network security and can assist with complex security projects like SIEM solutions to help enterprises comply with business guidelines and statutory regulations for network information protection and reporting.

The scope and depth of Progent's consulting staff offer a powerful set of advantages to customers wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a wide range of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class IT help, but also a consultant with proven methods for fixing actual network problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size bills for fast repairs. An additional advantage of by-the-minute billing is that clients will not be tempted to allow minor problems to stay unaddressed until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by each staff member to each client. The practice of detailing and organizing support records allows more efficient service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Small companies who work with independent service providers or who employ internal support personnel gain when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Joliet, Illinois business wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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