Professional Online Service for Joliet, Illinois Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been ignored by major IT support organizations. Many small businesses allow themselves to grow overly reliant on freelance engineers or small support organizations who lack the bandwidth or comprehensive knowledge to respond promptly or efficiently to network emergencies. Other small businesses resort to giant service providers staffed with technicians trained to provide standardized fixes for ordinary problems but who do not have the background and versatility to handle the variety of configurations and lack of standards typical of small company IT networks.

Progent's time-tested methodology for delivering affordable and effective technical support to small companies has made Progent one of the premiere Microsoft Gold IT service organizations in the industry. Progent has delivered remote support to businesses in every state in the United States and offers in-person help in most zip codes.

For larger businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT service team. This can cut costs and minimize technical risks for major projects like software programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide the services of accredited experts to help your business to design and execute a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Joliet, Illinois Office Networks
A Microsoft Gold Certified Partner IT service company that maintains a world-class group of Cisco qualified CCIE networking experts and Apple certified consultants, Progent offers emergency troubleshooting and affordable online consulting to Joliet, IL businesses for a broad array of information technologies including:

Support Delivery Alternatives Available for Joliet, Illinois Businesses
Progent offers a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing network support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Model promotes rapid support, comprehensive service records, dependable follow-up, and tight expense monitoring for a range of IT service delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service visits. The background of Progent's IT engineers allows them to handle most IT problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to address urgent situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small companies the best of both worlds: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Help Desk Call Center with effective phone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller companies typically have tight IT funds and can provide little management attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that small business computer networks are always productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant network design, server virtualization strategies, plus integration, programming and training for small business software including financials, ERP, reporting, CRM, and productivity software. Progent can help with one-time projects including office relocations and major system upgrades, extended projects like business analytics application programming and support, relational database software programming and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or urgent services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications like Exchange and MS SQL in order to provide small companies with higher degrees of dependability, protection, and performance than is feasible using the type of internal data center that is practical for most small companies. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for world-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems are consistently backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and extensibility but that is also easy for customers to migrate to another support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the multi- OS and loosely standardized networks typical of small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with complex security programs like SIEM solutions to help enterprises comply with business guidelines and government mandates for IT data protection and incident reporting.

The scope and depth of Progent's engineering staff offer a powerful array of benefits to companies wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the forefront of IT service, executing a broad variety of IT tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class technical help, but also a consultant with proven approaches for repairing actual IT problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote service and in-person visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size invoices for quick fixes. An additional benefit of by-the-minute pricing is that you won't be tempted to permit simple problems to fester until they grow into big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each consultant to each client. The practice of detailing and organizing support activity allows more effective service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small companies who utilize freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Joliet, Illinois business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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