Joliet, IL Remote Help from Certified Computer Network Troubleshooting Professionals
Progent's network tech support services can deliver your Joliet, IL business low cost and consistent access to world-class information technology experts. By delivering IT consulting service when you require it, providing advanced expertise for mission-critical technologies, offering unique services such as automated server monitoring, and invoicing only for services you receive, Progent gives your Joliet, Illinois business an economical solution for maximizing the productivity and profitability of small business networks. Whether you maintain an on-premises datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to create and manage a robust and safe IT network and to have fast access to the seasoned consulting ordinarily available only to businesses who are able to set up a large in-house information technology organization.

For larger companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support team. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also offer the services of accredited experts to help your company to design and execute your cloud strategy.

Key Practice Areas Supported by Progent's Consultants for Companies in Joliet, Illinois
Progent's nationwide group of industry certified support professionals offers help for virtually all aspects of network systems deployed by businesses of all sizes. Practice areas served by Progent in and around Joliet include:

Support Delivery Options Available for Joliet, Illinois Businesses
Progent offers a selection of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering IT support services is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough activity documentation, dependable follow-up, and strict expense monitoring for an array of IT support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can assist clients to analyze and fix hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants makes it possible to handle most network issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's online network support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the optimal solution: on-premises service professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning how to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all companies who require fast and dependable support from an online Helpdesk with effective phone support, remote repair capability, and sufficient technical depth for all needed escalation. Since smaller businesses typically have tight information technology funds and can provide scant management attention for dealing with IT support, Progent's Help Desk Services can be the most cost-effective option to make sure that business computer systems stay productive. Read more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security consulting, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for small business programs including financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects including site moves and massive software upgrades, longer term projects like business analytics application development and support, database software development and administration services, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host vital business applications like Exchange and MS SQL in order to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible using the class of internal data center that is achievable for most small companies. Because Progent utilizes the same facilities that host the equipment of some of the planet's largest IT companies, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems are regularly archived and ready for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also easy for clients to transfer to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting world-class availability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can handle the mixed- platform and loosely standardized networks typical of small companies, and keeps control of the licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory regulations for network information protection and reporting.

The scope and size of Progent's consulting team offer a powerful array of benefits to customers trying to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, at the front lines of network support, performing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a consultant with field-tested methods for fixing real-world IT problems rapidly. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big bills for fast solutions. Another advantage of by-the-minute pricing is that clients will not be inclined to allow minor problems to fester until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports given by every consultant to each customer. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Joliet, Illinois business needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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