Quick, Low-cost Remote Network Technical Support for Joliet, Illinois Small Companies
For more than twenty years, Progent has focused on providing enterprise-class computer support services to customers with small-company IT budgets. Progent has built a powerful service solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a large team of consultants certified in a broad array of technical disciplines, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a global team of remote troubleshooting experts, in-person support options for the majority of most zip codes in the U.S., and a corporate culture committed to solving network issues in the least time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house IT support staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software programming, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Businesses in Joliet, Illinois
Progent's nationwide team of certified engineers provides support for virtually all facets of information technology found in businesses of all sizes. Areas supported by Progent in Joliet include:

Support Delivery Alternatives Available for Joliet, Illinois Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering computer support is built on the Help Desk operational structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough service documentation, dependable follow-through, and tight cost monitoring across an array of IT support delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help clients to analyze and repair network issues without the expense or delay of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for new customers to address emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service experts to give small companies the optimal solution: hands-on service professionals when you need them plus the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and reliable support from a professional Helpdesk with efficient phone support, remote repair tools, and sufficient technical depth for all needed problem escalation. Because smaller companies typically are constrained by limited IT budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Helpdesk Services could be the most efficient option to ensure that business computer systems are always productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class IT professionals who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtual server strategies, plus configuration, programming and support for business applications including financials, operations, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as office relocations and massive system upgrades, longer term projects such as business information application programming and support, relational database software development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital applications such as Exchange and Microsoft SQL to provide small businesses with higher degrees of dependability, protection, and performance than is feasible with the type of on-site data center that is achievable for the majority of small companies. Since Progent uses the same data centers that host the gear of many of the world's largest IT companies, Progent can eliminate the expense of building and managing the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain updated, security and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for customers to migrate to a different service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow companies with multi-vendor environments to save significantly on the expense of hardware, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can support the mixed- platform and non- standardized networks typical of smaller companies, and keeps control of the software licenses in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting support to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security projects like SIEM solutions to help enterprises meet business guidelines and government regulations for IT data security and reporting.

The scope and depth of Progent's engineering staff offer a powerful set of benefits to companies wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the front lines of IT support, executing a broad range of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for resolving actual network problems rapidly. Read more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no registration fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids king-size bills for quick repairs. Another benefit of by-the-minute invoicing is that you are less tempted to permit incipient problems to fester until they become major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by each consultant to each customer. The practice of detailing and organizing service activity results in more effective service and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Small businesses who work with freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Joliet, Illinois company needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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