For small business networks located throughout the state of Kansas, Progent's Microsoft qualified engineers can provide online assistance and remote troubleshooting to solve your computer network issues quickly and cost effectively. Progent has developed world-class expertise, software tools, and support databases to troubleshoot and repair IT problems without the high cost and time delays associated with in-person service dispatches.

If your Kansas company is located outside of the larger metropolitan areas such as Wichita, Overland Park, Kansas City, or Topeka, your nearby network support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a office network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent’s group of network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical projects for a varied range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with field proven methods for applying those skills to provide excellent network solutions.

Cisco Unified CM and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, formerly known as CallManager, is the foundation of Cisco's collaboration portfolio. CUCM and Unified CM Express provide an advanced IP-PBX by integrating closely with unified messaging apps like Cisco Unified CM IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any facet of Unified CM support and debugging in areas such as integrating VoIP phones and desktop video IP phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Full Portfolio of Security Services
Progent's CISM, GIAC, and CISA certified security engineers can assist your company to perform comprehensive security assessments, restore operations quickly from attacks, configure firewalls, set up safe mechanisms for off-site and mobile connectivity, deploy spam protection and email encryption, and develop a company-wide security plan based on round-the-clock automated monitoring.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of companies that work closely with Microsoft, have proven their technical skills, and have verified client references. Microsoft Gold Partners must maintain large staffs of IT experts who have undergone extensive certification testing. Gold Certified Partners are provided access to special support and training programs from Microsoft and early access to new software for training and study purposes.

Oracle Database Administration Services and Application Development
Progent can provide help from an Oracle certified expert for Oracle DBA expertise or an Oracle application programmer for building database applications. Progent's Oracle DBAs can help you to streamline key Oracle management tasks such as database tuning, backup/recovery strategies, and information security. Progent's Oracle application programmers can help your company to build, tune, troubleshoot, or migrate Oracle-based applications using PL/SQL. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune current SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for emergency technical help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for regular business accounts.

Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service network support organization such as Progent as opposed to an individual freelance consultant, your company is assured timely availability of knowledgeable experts whenever you need them. You do not have to worry that illness, training, vacations, or conflicting priorities with other customers will leave you without support when you have an emergency.

Online Consulting for Windows Server 2008 R2
Windows Server 2008 R2 represents a major advance in making information systems more protected and fault tolerant, easier to virtualize and manage, faster, and able to offer a better environment for web hosting and development. Progent's Microsoft Gold-certified Windows Server 2008 engineers can deliver advanced, affordable online consulting to assist your business get the most from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering Microsoft-certified consulting, support, training, management, monitoring, and security services.

Microsoft Windows 8.1 Integration Support
Progent's Microsoft-certified Windows 8.1 experts can deliver a variety of consulting services to assist organizations of any size to deploy, administer, and support environments that incorporate desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project managers can help set up testing labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment plans based on industry best practices. Progent's consultants also offer Windows 10 migration support.

Part-time CIO Services
Progent can supply companies with an information management professional who can function as a part-time Chief Information Officer. This experienced technology executive can offer long-term direction to help you to integrate appropriate IT products to improve business operations so they align better with your corporate goals. Your company can create and install a well thought out information technology strategy without incurring the expense of a full-time senior IT executive. Important tasks Progent's temporary Chief Information Officer can perform include growth strategies, planning IT budgets, creating models for ROI, optimizing business processes, negotiating contracts with suppliers, defining security and compliance policies, business impact analysis, streamlining network administration, desktop management solutions, patch tracking, and business continuity preparedness.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide world-class remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small companies and campus networks to giant data centers and ISPs. Progent can show you how to implement Cisco's rapidly improving switching solutions to realize the performance, expandability, resilience, virtualization support, security and manageability demanded by your organization. To learn about Progent's consulting and support for Cisco's extensive portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. To find out about Progent's consulting and support for Cisco's Nexus Series of data center switches, refer to Cisco Nexus switch support. To find out about Progent's support services for Meraki switches, refer to Cisco Meraki switches consulting services.

Upgrade Support for Microsoft Skype for Business
Progent's Microsoft-certified Skype for Business consultants can provide remote and onsite consulting services for companies of any size to assess the costs/benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco Video Interop Server. Progent's certified information security consultants can assist you create and validate a security environment for your Skype for Business deployment that meets government and industry standards.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and CUBE integration experts can help your business to plan, integrate, manage, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE-based SIP trunks. Progent offers cost-effective online or onsite support to help businesses to move smoothly to a modern communications environment that delivers accelerated return on investment. Progent's Gold-certified Microsoft unified communications consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync for access to a SIP PSTN trunk.

Progent's Integration Services for Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is an affordable, versatile platform that allows small organizations to transition from the traditional stand-alone in-house datacenter to the new hybrid networking model that includes both local and virtualized cloud-based resources. Progent's certified Windows Server Essentials consulting experts can provide cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible productivity and cost advantages of migrating to Essentials and adopting a hybrid on-premises/cloud design for your computing ecosystem. Progent offers full-service project management to help you design and carry out a smooth move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 integration solutions with on-premises Exchange deployments and Azure integration support.) Progent also offers continuing consulting help, troubleshooting, and training.

Configuration Support for Microsoft Lync 2013
Microsoft Lync Server 2013 enables organizations of all sizes to create a manageable and protected communications ecosystem that permits the modern BYOD computing model with instant messaging (IM). instant messaging, real-time presence, web conferencing with app sharing and whiteboard, as well as IP and PSTN calling enabled for a broad assortment of desktop and handheld clients. Progent's certified Lync 2013 consultants can help your company to assess the advantages of Lync 2013, design an on-premises, cloud-resident (via Lync Online) or mixed model appropriate for your current and long-term plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and onsite training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft Office and Office 365 applications such as Outlook clients, Excel and PowerPoint. If you are currently running Lync Server, Progent's Microsoft Skype for Business Server experts can assist you to plan and implement out a smooth upgrade to Skype for Business.

Data Backup Consultants
Progent's data backup engineers offer help for a wide array of products and services that provide solutions for protecting Windows, Mac, and Linux servers and workstations as well as notebooks and handhelds. Progent offers consulting support for all major backup platforms including Acronis Backup and Recovery, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can help you to deploy, enhance, or maintain backup solutions for a range of environments such as local, edge to datacenter, cloud-based, or a mix.

Talk to a Progent Network Consultant
To find out how you can contact a Progent computer support expert for online or onsite support in , call 1-800-993-9400 or go to Remote Computer Support.

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