Kansas Computer Network Technical Support for Business IT Systems: Online Phone Help and Troubleshooting
For small office network systems located anywhere in the state of Kansas, Progent's Microsoft and Cisco certified technical team members can provide remote phone assistance and troubleshooting to solve your computer network troubles fast and cost effectively. Progent has developed world-class skills, software tools and support knowledge bases to identify and fix computer network problems without the expense and delays associated with on-site service dispatches.
If your Kansas small business is located beyond the larger metropolitan areas such as Wichita, Overland Park, Kansas City, or Topeka, your nearby computer network support choices may be limited in technical capability, or not available during an emergency. This results in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s staff of seasoned network professionals average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the job, but an expert with proven methods for applying those skills to assist with affordable network solutions.
Broad and In-depth Knowledge of Business Information Networks
Progent’s team of sixty+ network experts means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most difficult computer issues. Progent has the know-how to identify solutions fast and deliver them cost effectively.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given only to the top class of organizations that operate closely with Microsoft, have demonstrated IT skills, and have confirmed client references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have completed comprehensive proficiency testing. Gold Partners are provided access to special support and training opportunities from Microsoft and early access to beta software for training and evaluation purposes.
VPN Access Support for Leading Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your network remotely without compromising system security.
Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All support time is fully documented and invoiced to the actual minutes used.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical computer network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Comprehensive Computer Network Security Auditing and Testing
Progent’s CISSP certified security consultants can quickly perform complete security audits, firewall evaluation and penetration testing on mission-critical business information networks.
Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you choose and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Network Monitoring Expertise
Progent offers a selection of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies problems before they can disrupt your network.
Anti-Virus and Anti-Spam Protection via Managed Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your corporate email free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Cost-effective Support Solutions
Many small businesses utilize poor metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with under qualified experience can take many times longer to perform the same job than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost a small business many times over its’ cost in lost productivity.
Expert Support for Internet Data Centers
Progent provides support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center worldwide. Progent’s long experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.
Progent provides nationwide online technical support and troubleshooting services for businesses who run networks powered by variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Online network consulting offers maximum return for your IT dollar by preserving user efficiency and shortening the time charged for network analysis and repair. Advanced remote access tools and skilled technicians and consultants combine to enable Progent to handle the majority of network problems without squandering time and expense by traveling to your site. In most of situations your network problems can be dealt with over the phone or via a mix of telephone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP qualified security specialists to assist with the toughest network issues.
Progent's certified Windows 2000 consulting staff can help you enhance the capability of your current Windows 2000 Servers and can streamline system administration, provide technical support and troubleshooting, and strengthen security. Progent can also show you how to create, rationalize, and execute a strategy to migrate from Microsoft Windows Server 2000 to Windows Server 2003. Progent is experienced in designing test programs to eliminate the technical risk associated with moving to Windows Server 2003 by uncovering potential hardware and software compatibility problems.
Progent’s experienced Cisco IT security consultants offer expert PIX and ASA Firewall consulting services covering architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and safe access services. Ranging from economical, plug-and-play desktop appliances for small and home offices to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, high throughput, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform,eliminating common OS-specific security gaps. PIX firewalls offer a variety of seamless protection and networking services, including cutting edge application-aware firewall services, Voice over IP and multimedia security, interoffice and remote access IPSec VPN communication, intelligent networking services, and comprehensive management options. Cisco's ASA 5500 Series of Firewalls leverage engineering developed for firewalls from Cisco's PIX 500 product line. Progent’s IT security experts can help you choose and configure any Cisco PIX 500 or ASA Series security appliances such as the Cisco PIX 501 Firewall, the PIX 525, and the ASA 5550 Adaptive Security Appliance.
Progent’s data center IT services are intended for companies with hardware located at IDCs or data center collocation hosting sites and requiring timely in-person assistance at the co-location facility as well as remote help from Microsoft and Cisco qualified experts. Progent offers a complete array of Internet Data Centers and IDC and colo support services such as system architecture evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and communications infrastructure, development and deployment of high availability configurations, architecting and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning fault tolerant server and storage clustering systems.
The IT sophistication of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a network support expert with real-world experience designing and building cohesive, comprehensive business network solutions. Progent's SBS Server professionals have an average of over 10 years of background integrating computer networks built on Microsoft products. This expertise ensures you results in installing, administering, and maintaining IT environments that include the Microsoft SBS 2003 line of servers and productivity software.
Progent’s Microsoft-certified experts offer small and medium sized businesses IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and data. SharePoint Portal Server provides a common location for your employees or customers to access, manage, distribute and interact with relevant information, documents, and software and to communicate with other people. It enables quicker and better decisions, more effective access across groups and more economical business processes. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available within and outside an organization. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge they’ve created in a way that makes data easy to locate, retrieve and re-use.
Progent provides support expertise for WatchGuard Firewall security appliances such as the Firefox X Core family of Firewalls and the Firebox VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN security appliance that fits your security plan and fits your computer budget. Progent can also help you to integrate WatchGuard Firewall and WatchGuard SSL VPN products with security products from other suppliers and provide a one-stop source for technical support, education, and security expertise.
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the fast development of a new generation of high-end applications that can give your company a significant competitive edge. SQL Server features core support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.
Progent’s Microsoft certified experts provide a variety of support services for Microsoft Dynamics Great Plains. Great Plains is a Microsoft financial package and business management solution built, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Great Plains 10.0, the latest edition of Microsoft accounting products in the Microsoft Great Plains Accounting family, provides an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP 10.0 is easy to install and integrate, and with its modular approach you are able to license only the capability you currently need, with the ability to add clients and enlarge functionality in the future. Progent’s Microsoft Dynamics GP Software support engineers can show you how to install, configure and administer Microsoft Dynamics GP 10.0 and also older editions of Great Plains such as Microsoft Dynamics GP 9.0 and Microsoft Great Plains 8.0.
Progent’s non-stop inter-site connectivity and fault tolerant system connection engineers can help small organizations achieve non-stop Interoffice connectivity through fully redundant networks featuring transparent failover. Progent’s CCIE engineers can plan and deploy high-availability Inter-office connections supported by fault tolerant EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how multi-path connections and transparent fail-over can provide affordable non-stop interoffice networking.
Progent provides small and medium size businesses expert consulting for Intrusion Protection products and IPSec VPN products from major firewall and VPN security vendors including Check Point Software, Juniper Networks, and SonicWALL. Progent can show you how to create a comprehensive security plan and select the right technologies from a variety of suppliers to achieve your security goals while staying within your spending restraints.
Progent offers access to Cisco switches experts to deliver professional infrastructure design and troubleshooting services for business networks based on Cisco switching products. Cisco switches offer cutting edge Quality of Service to help make sure that data traffic is identified and prioritized, and that congestion is avoided. Set up of QoS for a Cisco switch is greatly simplified through auto-QoS, a feature that finds Cisco IP phones and automatically configures the switch for the appropriate sorting and egress staging. This optimizes data prioritization and network throughput without requiring your IT department to design a complicated switch configuration. Through the Cisco Catalyst switches for small and medium-sized companies, Cisco enables customers to reap the full advantages of adding smart services into their IT networks. A Cisco network switch makes it possible to deploy capabilities that make the network environment consistently able to handle time-critical tasks, scalable to support growth, safe enough to protect sensitive information, and capable of differentiating and controlling data flows. Progent’s Cisco-qualified IT professionals can show you how to select and deploy a Cisco Ethernet switch to optimize your system's throughput and availability.
Server proliferation puts pressure on network budgets and administrative resources. Server consolidation through a virtual infrastructure promises lower TCO of hardware and faster return on investment, more efficient use of physical computers, streamlined operations, enhanced system availability, and easier manageability. Common uses for virtual servers are resource consolidation, economical hosts for mission-critical legacy applications based on obsolete operating systems, and affordable quarantine of program development or pilot testing environments from on-line systems.
