For small company computer networks located anywhere in the state of Kansas, Progent's Microsoft and Cisco qualified engineers can deliver remote phone support and remote troubleshooting to solve your network systems troubles fast and affordably. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to diagnose and resolve IT problems without the cost and delays normally associated with onsite service dispatches.

If your Kansas small business is situated beyond the larger metropolitan areas such as Wichita, Overland Park, Kansas City, or Topeka, your local network systems support choices may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís group of field proven network professionals average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a wide range of technical projects for a varied range of clients. This means you obtain not just the technical competency needed for the job, but an expert with field proven methods for applying that expertise to provide cost effective network solutions.

BI Reporting and Analytics Consulting and Development
Progentís business information reporting experts offer remote and on premises expertise to assist you with any facet of BI reporting from troubleshooting or enhancing reports to planning and implementing an advanced BI solution. Progent's BI consultants can assist your company to support your current reporting environment, assist you to migrate reports and databases from a legacy reporting product to a modern solution, and deliver custom remote mentoring to meet your individual requirements. Progentís business reporting and analytics professionals can provide experience in the leading BI reporting platforms such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.

Microsoft Desktop Virtualization Consulting
Microsoft's desktop virtualization solutions reduce the work needed for IT managers to deploy software programs so that they are consistent across an entire user base, offer the power to control access to critical information, and enable fast deployment of additional or upgraded desktops. With Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers RDS simplifies client access, improves responsiveness, strengthens security, centralizes administration, and provides a nearly transparent user environment. Progent's desktop virtualization consultants can assist your company to evaluate the business advantages of Microsoft's virtual desktop technologies, configure pilot and on-line environments, optimize your system architecture to accommodate virtualized desktops effectively, evaluate and resolve security problems, and train your IT managers to follow best practices to gain maximum payback from desktop virtualization.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery expert consultants can help you design a disaster recovery strategy in case of a total data center failure. Progent can show you how to create a complete disaster recovery solution that includes scheduled disaster recovery assessments and drills so that when a disaster takes place, you minimize network downtime. Progent's Microsoft and Cisco-authorized engineers can also help your company to create an affordable, fault-tolerant system solution that takes into account availability issues involving a broad array of network technologies and processes. Progent's business continuity experts can assist you to prepare for the broader problems related to keeping your business operational after a disaster by taking into account not just information technology issues but other problems like alerting key staff members, moving into temporary work space, acquiring replacement vehicles, finding substitute employees, and filing regulatory reports.

Convenient Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency network help include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 terms are available for regular corporate accounts.

Temporary CIO Support Services
Progent can provide organizations with an information management expert who can act as a part-time CIO. This experienced technology officer can provide strategic direction to help your company to deploy sensible IT products to improve business operations so they align better with your business objectives. Your business can develop and implement a well conceived information technology plan without incurring the cost of a full-time Chief Information Officer. Critical tasks Progent's part-time Chief Information Officer can perform include strategic planning, rationalizing technology budgets, building and tracking models for Total Cost of Ownership, optimizing business processes, reviewing contracts with suppliers, establishing security policies, monitoring service level agreements, automating data center administration, desktop management solutions, patch management, and business continuity preparedness.

World-class Cisco Support from Expert CCIE-certified Consultants
Progentís elite team of Cisco certified CCIE consultants have been awarded a designation reserved for only the most capable specialists for architecting, configuring, installing, and troubleshooting a wide range of Cisco networking and interconnectivity products. There are only about 7,000 certified CCIEs worldwide, and attaining this distinction requires extensive verification of networking skills through written examinations and hands-on testing to ensure that CCIEís know how to apply knowledge to practical situations. CCIEís have a foundational knowledge of core networking concepts and protocols that enable quickly developing multi-vendor solutions.

Microsoft SQL Server 2012 Expertise
Progent offers the support of Microsoft-certified SQL Server 2012 consultants as well as seasoned software developers, DBAs, project managers, Cisco-certified network engineers, business continuity planning specialists, and data security consultants to assist your business to maintain your Microsoft SQL Server 2012 environment and configure an efficient and secure network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also help you to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Microsoft Exchange Server 2013 Migration Support
Progent offers expert Exchange Server 2013 migration consulting such as cost/benefit evaluation, end-to-end project management, site readiness preparation, cost estimates of new software licenses and hardware needed, preparing your Active Directory forest and its domains to work optimally with your Exchange 2013 solution, designing Database Availability Groups that deliver maximum availability to your mailbox servers, pilot verification at a client's location or at Progent's test facility, setting up temporary coexistence between Exchange 2013 and previous versions of Exchange Server, implementation of the new Exchange environment, deactivating the old system, and training for customer's IT staff and end users.

Mac Support Services
Progent's support professionals for Apple Mac OS X technology can provide Apple Macintosh users a range of services such as desktop support, help with Mac OS X application software, security and connectivity expertise, co-existence with Microsoft-based environments, and one-on-one education. For business networks based solely on Mac OS X or for networks utilizing a combination of Mac OS X, Linux, and Microsoft powered servers and desktops, Progent has the background and depth to deal with the complexity of architecting, configuring and managing a network system that is stable, secure, efficient, and aligned with your business goals.

Deployment Support for Lync Server 2013
Microsoft Lync 2013 allows organizations of any size to create a centrally managed and protected communications environment that supports the modern BYOD computing model with instant messaging (IM). instant messaging, presence, web meetings with application sharing and whiteboard, and both IP and PSTN calling enabled for a wide range of desktop and handheld endpoints. Progent's certified Lync 2013 experts can help your company to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or hybrid model appropriate for your current and future plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your IT team and end users. Progent offers expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Office and Office 365 applications including Outlook clients, Excel and PowerPoint. If your organization are already running Microsoft Lync, Progent's Microsoft Skype for Business experts can assist you to design and implement out an efficient migration to Skype for Business.

Wireless VoIP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless IP phones usually demands that IT teams configure and optimize numerous key pieces of your wireless infrastructure such as wireless access points, switches, wireless LAN controllers, and call management tools. Progent's Cisco wireless IP phone configuration consultants can provide online and onsite support to help you create and manage a Cisco wireless IP phone deployment by providing integration services that range from debugging the set up of an IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.

Planning, Integration and Troubleshooting Expertise for Microsoft System center 2012 R2
Progent's System Center consultants have more than a decade of background deploying, supporting and fixing the core platforms included with System Center and can assist you to design, deploy, manage, and fix your System Center ecosystem to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent can help you to migrate to the current edition of Microsoft System Center from an older one or from a third-party datacenter management solution to deliver the advantages of enterprise-class deployment, automation, security, plus infrastructure and critical application performance monitoring.

Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix XenServer virtualization consultants can assist you to evaluate the business advantages of XenServer as well as other Citrix platforms, and can assist you to plan, validate, execute, troubleshoot, and support a XenServer solution. Progent can in addition analyze your current XenServer environment and show you how to enhance consolidation, performance, protection, uptime, and disaster recovery.

Response Time of Progent's TRC for Remote Computer Support
Progent's Technical Response Center is dedicated to delivering the highest quality of online network support services possible for urgent and standard issues. For emergency problems that impact multiple users, crucial personnel, or a mission-critical application, the Technical Response Center is set up to respond within an hour. For non-critical issues, the TRC is committed to respond within two hours. Under any circumstance, your trouble ticket will be created promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you regarding each corrected issue to verify you are comfortable with the resolution and ready to close the ticket. Learn more concerning Progent's TRC Customer Commitment.

Contact a Progent Computer Consultant
To learn how to access a Progent network support expert for remote or on-premises assistance in , phone 1-800-993-9400 or go to Online Computer Help.














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