For office network systems located anywhere in the state of Kansas, Progent's Microsoft and Cisco authorized consultants can deliver remote phone assistance and troubleshooting to resolve your network issues quickly and cost effectively. Progent has acquired world-class skills, advanced software tools, and support databases to diagnose and resolve IT problems while avoiding the expense and delays normally associated with on-site service visits.

If your Kansas organization is located outside of the larger urban areas such as Wichita, Overland Park, Kansas City, or Topeka, your local network systems support choices may be limited in expertise, or unavailable during an emergency. This can result in a network environment that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of clients. This means you get not just the technical expertise needed for the job, but an expert with demonstrated methods for applying that expertise to provide efficient network solutions.

Progent's Test Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento has a variety of advanced computers and network support equipment that can be used online or on premises to facilitate piloting, evaluations, performance modeling, forensics, business continuity planning, education, and other reasons to help Progent's customers successfully carry out large-scale IT initiatives.

Part-time Chief Information Officer Support Services
Progent can supply companies with an IT management professional who can act as a part-time Chief Information Officer. This veteran IT officer can offer strategic direction to assist you to deploy appropriate technology to enhance business operations so they align more closely with your corporate objectives. Your business can develop and install a well thought out IT plan without incurring the cost of a full-time Chief Information Officer. Critical tasks Progent's temporary Chief Information Officer can carry out include growth strategies, rationalizing technology budgets, developing models for Total Cost of Ownership, reengineering workflows, reviewing contracts with vendors, establishing security and compliance standards, monitoring service level agreements, streamlining data center administration, computer desktop support solutions, software revision tracking, and disaster recovery/business continuity planning.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help you design, deploy, manage and troubleshoot VMware vSphere-based virtualization solution for local datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and NSX consulting team can provide world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.

Online Consulting for Windows Server 2008 R2
Microsoft Windows Server 2008 R2 is an important advance in making information systems more secure and available, easier to virtualize and manage, faster, and able to offer an improved environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 professionals can deliver expert, affordable online consulting to help your business benefit fully from the improvements incorporated into Windows Server 2008 R2 by providing certified consulting, troubleshooting, training, administration, monitoring, and security engineering services.

Microsoft SQL Server 2012 Expertise
Progent can provide the support of certified SQL Server 2012 engineers and seasoned software developers, database administrators, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and data security consultants to help you to maintain your SQL Server 2012 environment and define an efficient and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012. Progent can also assist your company to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Immediate Help for Urgent Problems
With Progentís emergency online computer support services, you can receive immediate help for issues that are causing network disruption. Online support does away with the lengthy wait and increased cost required for in-person network help. For day-to-day network administration tasks, Progentís online support engineers can finish most jobs within a few minutes of receiving a request, instead of forcing you to live with a problem for hours for on-site support to show up.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to plan and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your environment, offering your business a wireless solution that has the reception, performance, capacity, QoS, data protection, and roaming ability your business requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service. Progentís on-premises wireless survey includes onsite inspection, spectrum and security assessment of your current wireless network, evaluation of your buildingís floor plans, testing for radio frequency contention, RF propagation modeling, identification of the best placement for customer-specified Wireless Access Points including Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a detailed document describing the new wireless network.

Fast and Affordable Remote Consulting and Support Nationwide
Progent has delivered online or on-premises network support assistance to organizations in every state in the United States. Many of these clients have shown their high regard for Progent via testimonials to the quality of Progent's support staff. Take a look at Progent's client testimonials to see what people have said about the quality of Progent's IT services

Collaborative Approach to Support and Problem Escalation
Information networks have become ever more complex. In addition, typical small business networks include solution from many different vendors. All this makes network integration and maintenance increasingly challenging. It is impossible for even the most experienced engineer to have deep familiarity in all aspects of computer technology, or broad hands-on experience in the enormous range of products, models, and updates that small companies incorporate in their information networks. Progent utilizes a team methodology to network support and relies on subject matter experts to bring high-level knowledge when needed to solve the most intractable problems effectively, at the lowest expense to you.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) engineer to assist your business to plan, install, manage and repair converged communications networks that incorporate Cisco Unified Communication products in a local, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth experience assisting companies of all sizes to build advanced collaboration ecosystems by providing services such as Unified Communications Manager (CUCM) and Cisco CallManager planning and deployment, IP voice and video phones configuration, and wireless VoIP phone solutions. Progent's consultants can help you with Cisco's entire library of Unified Communications applications such as Jabber, WebEx Meeting Center, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

Linux Support and UNIX/Windows Integration
If your company IT environment combines Linux technology with Microsoft Windows, Progent can help you to integrate your servers into a cohesive system that permits all your operating systems to coexist for easy administration, transparent data exchange, high availability, high performance, and integrated security. If you are writing or testing Linux applications on a network that includes Microsoft Windows-powered servers, workstations, and applications, Progent can provide comprehensive support outsourcing that allows you to concentrate on your area of expertise.

Expert Wireless Consulting and Support
Progent's wireless technology consultants offer wide-ranging backgrounds in the integration and support of wireless networking technology and can help you to plan, install, manage and repair wireless solutions that are compliant, resilient, expandable, easy to manage and operate, able to support your vital workloads, and transparently integrated into hybrid cloud networks. Online and on-premises Consulting services offered by Progent span a selection of wireless solutions such as smartphone integration and management, Wi-Fi network infrastructure planning and deployment, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

64-bit Processing Upgrade Help
Progentís 64-bit upgrade experts can help your organization to update your application servers and desktop PCs affordably from 32 bits to 64 bits. Progent can help your company to understand the risks and advantages of moving to 64-bit processing, design an economical migration strategy that minimizes operational disruptions, and offer responsive remote support to aid you to configure 64-bit operating systems and application programs on your existing computers. Progent's Microsoft certified computing engineers can help your company to integrate the 64-bit editions of Microsoft platforms such as Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

Contact a Progent Computer Support Expert
To see how you can get in touch with a Progent computer consultant for remote or onsite expertise in , call 1-800-993-9400 or go to Remote Computer Support.

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