For small office networks located in the state of Kentucky, Progent's Microsoft and Cisco qualified consultants can provide online help and troubleshooting to solve your network troubles quickly and cost effectively. Progent has developed world-class expertise, sophisticated tools, and support knowledge bases to diagnose and fix computer network problems while avoiding the cost and time delays normally associated with onsite technical service visits.

If your Kentucky small business is situated beyond the larger metropolitan areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local network systems support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a office network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent’s team of field proven network professionals average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical projects for a varied range of clients. This means you get not only the technical skills needed for the task, but a professional with proven methods for applying those skills to deliver affordable network solutions.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service provides comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the highest level of dependability and scalability and is in addition easy to move to any data center. Progent's Private Cloud hosting options are based upon proven virtualization technologies that enable small companies with multi- platform environments to save significantly on the expense of capital equipment, system support, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence. Find out more about Progent's ProSight family of managed services for small and mid-size organizations.

Desktop Support Services
Progent offers a wide array of affordable consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop consulting services include Windows 10 planning and migration assistance, Windows 8.1 integration, Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit processing upgrades.

Project Server Integration
Progent's certified Microsoft Project Server consultants can provide comprehensive remote and on-premises support services for Microsoft Project Server as well as for Microsoft products that integrate closely with Microsoft Project Server. Services provided by Progent include Project Professional set up, SharePoint 2013 design and configuration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance,Excel and Office 365 Excel application support, plus Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to help your company to optimize your environment to support local, branch, at-home, and mobile workers so they can utilize Microsoft Project Server to work together securely and productively. Progent's certified network security engineers can help your IT team to define and police security policies that safeguard sensitive project information without interfering with the efficient exchange of legitimate data.

SQL Server 2012 Consulting
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers as well as seasoned database application developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity specialists, and certified security professionals to assist you to maintain your Microsoft SQL Server 2012 environment and configure an efficient and secure IT infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also assist you to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants offer advanced online support to assist businesses of any size to connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective hybrid ecosystems that can include Windows and Linux systems and apps in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments and Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging.

Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, configuring SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco SRST solutions for survivability.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to certify the skill of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for all of the security capabilities addressed within the GIAC accreditation such as evaluating infrastructure vulnerability, incident handling, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory requirements for reporting security incidents.

Mac Consulting
Progent's experts offer Apple macOS and OS X clients a range of IT services such as online Mac desktop support, expertise with Mac applications, Office 365 Outlook for Mac and MS Exchange integration, Apple macOS and OS X security and connectivity engineering, co-existence between Mac and Windows environments, and individual training. For IT networks built solely on Apple macOS and OS X or for systems that utilize a combination of Mac, Linux, and MS Windows-powered servers and desktops, Progent has the background and depth to handle the challenge of architecting, configuring, and supporting an IT solution that is dependable, protected, fast, and supportive of your business goals.

Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The current ASA 5500-X Series of firewalls with Firepower Services provide significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-qualified CCIE network experts can assist your company to manage your current PIX or Cisco ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your organization to plan, configure, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.

Cisco IOS software Update Support
If your network includes Cisco routers, you may be using an outdated version of Cisco IOS, the network OS used in almost all Cisco router and current switches from Cisco. Cisco often provides updates to IOS to fix bugs, plug security gaps, or improve features. Unfortunately, upgrading Cisco IOS and other Cisco OS platforms can be tricky, depending upon your Cisco equipment and your system environment. As an example, there could be limited local RAM that could cause a new software version to execute improperly. Progent's Cisco CCIE network engineers offer a broad variety of services related to upgrading Cisco IOS software or any Cisco OS like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run inventories of your Cisco software, propose sensible upgrades, provision Cisco appliances, transfer images, configure and test your update, optimize performance, resolve problems, and train your IT managers how to get the benefits of all important new functions.

Contact a Progent Network Support Expert
To see how to get in touch with a Progent computer consultant for remote or onsite help in , call 1-800-993-9400 or visit Online Network Support.

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