For small business networks located throughout the state of Kentucky, Progent's Microsoft qualified technical team members can provide phone support and remote troubleshooting to fix your network systems problems fast and cost effectively. Progent has developed enterprise-grade skills, advanced software utilities, and support databases to diagnose and fix IT problems while avoiding the high cost and time delays associated with on-site service visits.

If your Kentucky small business is situated outside of the larger metro areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local computer network support choices may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís staff of seasoned network engineers average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to provide affordable network solutions.

ProSight Data Protection Services Managed Backup
Progent's ProSight Data Protection Services automated backup and disaster recovery offers small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out about the complete ProSight family of low-cost outsourced network management services for small and mid-size organizations.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Advanced Project Management Experts
For advanced project management support, Progent offers the services of senior IT experts with decades of background as technology project managers for application development, business systems implementation, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level project managers offer advanced management expertise to help enterprise clients to adhere to leading practices to make sure strategic projects are successfully completed on time and within budget.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with replication to provide rapid, zero RPO disaster recovery between datacenters located as far as 185 miles apart from each other. Progent offers the skills of a NetApp MetroCluster consultant who can help your business to plan, deploy, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical needs and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by delivering help with procedures like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and verifying your DR solution to show compliance with industry standards and government mandates.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and install a Wi-Fi wireless LAN optimized for your facilities, providing your business a wireless solution that delivers the coverage, speed, load-handling capability, Quality of Service, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed onsite service. Progentís onsite survey includes physical walkthroughs, RF and data protection audits of your current wireless network, analysis of your site's layout, testing for RF contention, RF propagation modeling, selection of optimum placement for customer-requested Wireless Access Points (WAPs) such as Cisco Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document describing a new wireless network.

Immediate Help for Urgent Issues
With Progentís urgent remote computer support services, you can receive instant help for problems that are causing network disruption. Remote help eliminates the long delay and higher cost associated with on-site technical support. For ordinary IT management tasks, Progentís off-site support consultants can finish most jobs within minutes of a request, rather than forcing your company to live with a problem for hours for on-site help to arrive.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out about Progent's complete ProSight portfolio of low-cost outsourced network management services for small and medium-size businesses.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent offers easy, immediate, and affordable access to Registered Cisco CCIE consultants. Cisco Certified Internetwork Experts are recognized network gurus who are awarded this prestigious certification only through thorough testing by Cisco. CCIEs are able to handle the most complicated problems surrounding network design, implementation, troubleshooting, and support. Progentís CCIE experts cooperate intimately with Cisco engineers in identifying issues with Cisco's IOS platform and developing fixes or obtaining patches to correct anomalies. Progent can provide fast contact with a CCIE by telephone so that you can get immediate help for complex network problems that are impacting business productivity but are outside the expertise of your usual network support providers.

Android Phone and Tablet Integration
Progent's Android smartphone integration consulting services have extensive experience delivering online and on-premises assistance for organizations of all sizes who need to incorporate Android phones and tablets into their information networks so that users can work together while on the go. Progent has the range of know-how to resolve network issues that span numerous manufacturers and that represent a combination of older and up-to-date technology. Progent offers affordable online consulting to help you with any aspect of designing, deploying, managing and troubleshooting your BYOD environment. Progent can deliver occasional support to help you to handle especially stubborn technical problems, or Progent can provide comprehensive project management services to ensure that you complete strategic network projects on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide expertise with operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or one-on-one training to help you manage and use Android phones to maximize their business value.

Linux Support and Linux/Windows Integration
If your company network combines Linux technology with Microsoft Windows, Progent can assist you to incorporate your servers into an efficient network that allows all your operating systems to coexist for simpler administration, transparent dataflow, high availability, high throughput, and tight security. If you are developing Linux based-software within an environment that includes Microsoft Windows-based servers, workstations, and applications, Progent can provide full-service IT outsourcing that frees you to concentrate on your area of high-value expertise.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent process for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.

Microsoft SharePoint Support
Progent's Microsoft-authorized Microsoft SharePoint 2013 developers, SharePoint Server 2010 engineers and Office SharePoint 2007 consultants can show you how to evaluate the economic justification for deploying the latest version of Microsoft SharePoint, advise you on the appropriate version of SharePoint Server for your application, offer configuration and integration expertise, help you to set up MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your standard and custom application programs to work with SharePoint, design a company-wide security plan that includes portal technology, and provide troubleshooting and Help Desk Call Center services.

Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out about Progent's entire ProSight family of low-cost managed services for small and mid-size businesses.

Data Backup Consulting Services
Progent's backup and restore consultants can provide help for a wide range of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and smartphones. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect, Apple Time Machine, Backup Exec, BackupAssist Software, HP Data Protector, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as an affordable end-to-end service for secure backup/disaster recovery.

Progent's Client Testimonials
Progent has delivered remote or on-premises network consulting help to businesses in each state in the U.S. Many of these clients have shown their appreciation to Progent in the form of testimonials to the excellence of Progent's support personnel. Check out Progent's client testimonials to see what people say about the quality of Progent's IT services

Talk to a Progent Network Consultant
To learn how you can get in touch with a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or visit Online Network Help.














© 2002- 2018 Progent Corporation. All rights reserved.