For small business networks located throughout the state of Kentucky, Progent's Microsoft and Cisco certified technical experts can deliver phone support and remote troubleshooting to resolve your network problems quickly and affordably. Progent has developed world-class skills, sophisticated utilities, and support databases to diagnose and fix network problems while avoiding the cost and time delays normally associated with onsite technical service visits.

If your Kentucky company is situated beyond the larger metro areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local network systems support choices may be limited in skills, or unavailable during urgent situations. This results in a computer network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a diverse range of clients. This means you obtain not only the technical competency needed for the task, but an expert with field proven methods for applying that expertise to assist with cost effective network solutions.

Remote Technical Support for Windows and Cisco-based Networks
Progentís Technical Response Center offers world-class online technical support for Windows and Cisco-based systems Nationwide. Progent's certified professionals have the experience to assist you to analyze and solve tough network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's team of consultants allows them to escalate even the most challenging issues to appropriate subject matter experts as required. Whether you need one-time phone support and online troubleshooting or continuing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level expertise without the cost and administrative overhead of running a large internal IT organization.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultantscan provide expert online consulting services to assist organizations of all sizes to connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments and Azure enterprise hybrid cloud planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting.

Progent's Consulting, Development and Training Support for Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of online services to assist your organization to plan, program, pilot test, install, administer, and troubleshoot business applications powered by any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist you to upgrade your legacy Excel applications to the newest versions of Excel, support Excel on iOS and Android mobile devices, and identify and fix compatibility problems between different versions of Excel. Progent can provide on-demand support to clients who need a fast solution to a specific issue associated with Office Excel and Progent also offers comprehensive project management services for migrating or developing line-of-business application software based on Office Excel. Progent's affordable online training classes for Excel can be customized to address the needs of individuals or teams.

Juniper and NetScreen Consulting Services
Progent's Juniper Networks-certified network engineers can help you to design and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated equipment to the latest releases. Progent's Junos OS engineers can provide expertise with Juniper's flagship network control software to enable your business to streamline the administration and improve the protection of your Juniper Networks VPN devices, multi-access gateways, and switches. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain networks that include a mix of Juniper's OS platforms.

Temporary CIO Services
Progent can provide companies with an information management expert who can serve as a part-time Chief Information Officer. This experienced IT officer can provide strategic direction to help you to integrate sensible IT products to improve business processes so they match better with your business objectives. Your business can develop and implement a well thought out IT strategy without incurring the expense of a full-time Chief Information Officer. Vital tasks Progent's temporary CIO can perform include strategic planning, planning IT budgets, developing models for ROI, analyzing business processes, negotiating contracts with vendors, establishing security and compliance policies, cash flow management, streamlining data center management, computer desktop management solutions, software revision control, and disaster recovery planning.

Easy Sign-on and Billing Structure
Progent has made it easy to become a client. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time for services provided during normal working hours. All support time is fully documented and invoiced to the actual minutes utilized. By-the-minute invoicing eliminates situations in which clients are charged big dollars for fast repairs. Your company is billed exclusively for the services you receive.

MS Project Server Expertise
Progent's Microsoft Project Server and Project Online consultants offer comprehensive remote and onsite support services for Microsoft Project Server and for Microsoft platforms that integrate in conjunction with Microsoft Project Server. Consulting support services offered by Progent include Microsoft Project Professional and Project Web App planning and support, SharePoint 2013 design and configuration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management,Office Excel and Office 365 Excel development, and Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network engineers to assist you to enhance your environment to accommodate local, branch, home-based, and mobile users so that they can use Project Server to collaborate securely and efficiently. Progent's network security consultants can assist your IT team to define and police security workflows that safeguard sensitive business data without interfering with the efficient sharing of authorized data.

Windows Server 2012 Migration and Support
Progent's certified Windows Server 2012 R2 experts can assist you to assess the benefits of Windows Server 2012 R2 for your organization, create test environments and rollout plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support, team, develop a corporate-wide security strategy, automate network management, help with creating applications, and build and validate a disaster recovery/business continuity plan. If your organization is considering moving from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can help you to evaluate the benefits of Windows Server 2016 for your environment and plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.

Cisco Wireless IP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless VoIP phones typically demands that IT teams configure and optimize numerous key pieces of your Wi-Fi environment including access points, switches, Cisco wireless LAN controllers, and management software. Progent's Cisco wireless IP phone configuration and troubleshooting experts can provide online and onsite assistance to help you create and administer a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

Video Conferencing and Telepresence Consulting Services
Progent offers the services of an accredited video conferencing consultant with an extensive background deploying products from the major telepresence vendors including Cisco/TANDBERG, Polycom, and LifeSize and can assist you to design, configure, upgrade, or troubleshoot a video conferencing environment that preserves your current investment and maximizes the business value of your information system. Progent can also provide the expertise of network infrastructure consultants able to help businesses of any size to build and troubleshoot a communications network that provides the speed, dependability, security, and scalability required to accommodate your video conferencing/telepresence environment.

CRISC Risk Mitigation Specialists
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to validate a consultant's ability to design, deploy, and support IS control mechanisms to reduce IT risk. Progent can provide the services of a CRISC-certified engineer to help your company to create and execute a business continuity strategy that follows leading practices identified by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget.

System Center Data Protection Manager (SCDPM) Consulting Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small to medium-size organizations near-continuous backup and simplified recovery functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive backup for key workloads such as SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, works with VMs running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified DPM 2016 consulting experts can help you to design, implement, manage, and repair a multi-site backup/recovery solution built around SCDPM 2016. Progent can assist you to upgrade from an older version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite support and can provide as-needed guidance to resolve challenging issues or deliver end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 initiative on schedule and on budget.

Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center is dedicated to delivering the highest level of remote network support services offered anywhere for both urgent and non-critical problems. For urgent problems that affect many users, vital personnel, or a mission-critical application, the Technical Response Center will respond within an hour. For standard issues, the TRC will in two hours or less. Regardless of criticality, your ticket will be generated promptly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on each resolved issue to make sure you are comfortable with the resolution and willing to close out the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

Talk to a Progent Computer Consultant
To learn how you can access a Progent computer support expert for online or on-premises support in , call 1-800-993-9400 or go to Online Network Support.

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