For small company networks located throughout the state of Kentucky, Progent's Microsoft qualified technical team members can provide phone assistance and troubleshooting to repair your network systems troubles quickly and cost effectively. Progent has acquired top-notch skills, sophisticated utilities, and support knowledge bases to diagnose and resolve IT problems without the cost and time delays associated with onsite technical service dispatches.

If your Kentucky business is located beyond the larger urban areas such as Louisville, Lexington, Owensboro, or Bowling Green, your nearby network systems support options may be limited in expertise, or unavailable during a crisis. This can result in a office network that is unpredictable or causing wasted time due to technical issues persisting for too long. Progent’s group of network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a varied range of customers. This means you obtain not just the technical competency needed for the task, but a professional with demonstrated methods for applying those skills to assist with efficient network solutions.

Exchange Server 2016 Migration Consulting
Progent's Microsoft Exchange 2016 experts can assist your business in all facets of your migration to Microsoft Exchange Server 2016 including designing HA architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Cisco Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, originally branded CallManager, acts as the core of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express provide a borderless IP-PBX by integrating closely with apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can help with any aspect of Unified Communications Manager configuration and debugging in areas such as integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Easy Sign-on and Pricing Structure
Progent has made it easy to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time for services provided during normal working hours. All consulting time is documented in detail and billed to the actual minutes used. Per-minute invoicing avoids scenarios where customers are charged big bucks for quick fixes. Your company is billed exclusively for the support you get.

Part-time CIO Support Services
Progent can provide companies with an IT management expert who can function as a temporary or part-time Chief Information Officer. This veteran IT officer can provide long-term direction to assist your company to integrate sensible IT products to enhance business operations so they match more closely with your corporate goals. Your company can develop and install a well conceived IT plan without incurring the expense of a full-time senior IT executive. Critical tasks Progent's part-time Chief Information Officer can perform include growth strategies, planning technology budgets, building models for TCO and ROI, analyzing workflows, negotiating contracts with suppliers, defining security and compliance policies, business impact analysis, automating network administration, computer desktop management solutions, patch control, and disaster recovery preparedness.

Juniper Networks Consulting Services
Progent's Juniper-certified network engineers can help you to design and implement Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued devices to the latest releases. Progent's Junos OS consultants offer support for Juniper's flagship network operating system to enable you to simplify the management and improve the security of your Juniper VPN appliances, routers, and switches. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist you maintain environments that incorporate a combination of Juniper's OS platforms.

Live Online Seminars for Desktop Apps
Progent offers live online training for an array of desktop programs and operating systems including Office and Office 365 Excel, Word, Publisher, Project, Adobe Acrobat Writer, Photoshop CS, Crystal Reports, and Windows 10 and 8. Live online instruction provides all the benefits of traditional classroom sessions, such as instant communication between clients and teachers, but avoids the expenses of transportation and the challenge of trying to synchronize the schedules of multiple students.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s elite team of Cisco certified CCIE consultants have earned a certification restricted to only the most capable experts for designing, configuring, implementing, and troubleshooting a wide array of Cisco network and interconnectivity solutions. There are only 7,000 CCIE’s worldwide, and attaining certification requires comprehensive verification of competency through written examinations and hands-on lab testing to make sure that CCIE’s can apply knowledge to real-world situations. CCIE’s have a base knowledge of root networking technologies and protocols that allow for rapidly developing multi-vendor solutions.

Progent's Test Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento, California has a collection of advanced servers and network equipment that can be used online or on site to accommodate piloting, assessments, performance modeling, forensics, business continuity planning, training, and other purposes to help Progent's clients successfully carry out large-scale IT initiatives.

Assistance with Choosing an ISP and an Internet Connection Package
Progent can provide the cost-effective support of remote Internet connectivity consultants to assist your company to assess or update your Internet services so your Internet connectivity solution matches your business requirements. Services available from Progent include evaluation of your current bandwidth use, vendor and service plan analysis and selection, network provisioning, and overseeing a smooth switchover to a new carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring additional ones, setting up firewalls, and upgrading dependable BGP configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Microsoft Windows Server 2012 Migration and Support
Progent's certified Windows Server 2012 R2 support experts can help you to assess the business value of Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT support, staff, create a corporate-wide security strategy, streamline network administration, help with application development, and generate and validate a DR/BC plan. If your organization is considering moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can assist you to evaluate the benefits of Windows Server 2016 for your environment and plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.

Failover Clustering Support for Microsoft Windows Server 2016 and Windows Server 2012 R2
Progent offers Microsoft Windows 2016 failover clustering consulting, Windows Server 2012 failover cluster expertise and Microsoft Windows Server 2008 R2 failover cluster support services to help your enterprise implement clustered server environments that offer high uptime, even for normal maintenance functions. This high-availability is possible because a single server in a cluster can be brought off-line for servicing without affecting workers. Clustering also enables IT staff to install critical security updates during regular business hours without reducing user productivity.

Progent's Integration and Troubleshooting Services for Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant enhancements in key areas such as speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates seamlessly with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services including planning, configuration, administration, troubleshooting, and software development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment. In case you are currently using SQL Server 2014, Progent can assist you to perform a cost-effective transition to Microsoft SQL Server 2016.

Fast and Economical Remote Support Throughout the U.S.
Progent has provided online or onsite technical support assistance to businesses in each state in the country. Many of these customers have shown their appreciation to Progent via testimonials to the excellence of Progent's service personnel. Take a look at Progent's customer testimonials to learn what people say concerning the quality of Progent's IT services

Microsoft Exchange Server 2013 Migration Support
Progent can provide expert Microsoft Exchange 2013 migration support such as risk/benefit analysis, end-to-end project management, site analysis, cost estimates of all new software and equipment needed, preparing your Active Directory forest and domains for optimal operation with your Exchange Server 2013 solution, designing DAGS that deliver maximum availability to your Exchange mailboxes, system verification at a client's location or at Progent's test facility, managing transitional coexistence between Exchange Server 2013 and older editions of Exchange, deployment of the production Exchange environment, deactivating the old system, and webinar training for customer's IT group and end users.

Talk to a Progent Computer Consultant
To find out how to access a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or visit Online Network Support.














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