for Business IT Network Systems: Remote Help and Troubleshooting
For small office computer networks located throughout the state of Kentucky, Progent's Microsoft and Cisco certified engineers can provide phone support and remote troubleshooting to resolve your computer system problems quickly and affordably. Progent has developed world-class skills, sophisticated utilities, and support databases to troubleshoot and resolve computer network problems without the high cost and time delays normally associated with in-person technical service calls.
If your Kentucky business is situated outside of the larger metro areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local computer support options may be limited in skills, or unavailable during urgent situations. This can result in a office network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s team of seasoned network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical tasks for a broad range of customers. This means you get not just the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.
Full Array of Security Assistance
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Efficient Remote Access Utilities
Efficient remote access tools and experienced technicians and consultants combine to enable Progent to resolve most network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going education.
Best Practices by Expert Consultants
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the top class of companies that work closely with Microsoft, have shown IT expertise, and have verified client references. Gold Partners must maintain large staffs of IT experts who have completed comprehensive proficiency testing. Microsoft Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early access to new software for training and evaluation purposes.
Experienced with a Wide Range of Business Networks
Progent’s expert certified team members have provided IT support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what technology solutions work and which ones don’t.
Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Linux Consulting and UNIX/Windows Integration
If your small business network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux software on a network that includes Windows-based servers, workstations and software, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.
VoIP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you choose and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with technology from other vendors.
One-stop Shopping for Comprehensive IT Support Services
Progent can act as a single source for most network support needs for small businesses. While focused on supporting environments from Microsoft and Cisco, Progent staff regularly work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers remote support services on a 24 x 7 basis. Added to Progent's automated 24x7 server monitoring package, this service can help promote the maximum system uptime.
Progent’s Microsoft-certified consultants offer small and midsize companies IT consulting, support, and repair services for SharePoint Portal Server (SPS). Microsoft SharePoint is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint provides a common location for your workers or customers to connect to, manage, distribute and interact with useful information, documents, and applications and to communicate with one another. Microsoft SharePoint Server allows faster and more intelligent decisions, more effective access across groups and more economical business practices. The primary goal of SharePoint Portal Server is to gather together, in a relevant way, all of the diverse sources of information available inside and without an organization. Windows SharePoint Services connect employees, clients, teams and projects with the information they’ve developed in a manner that makes data convenient to locate, retrieve and apply.
Progent’s certified Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting support including infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular gigabit products, Cisco PIX and ASA Firewalls provide a high level of protection, performance, and high reliability for IT systems of any size. PIX and ASA Firewalls are based on a hardened, purpose-built operating system,eliminating common OS-specific security gaps. PIX firewalls provide multiple seamless security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote access IPSec VPN communication, intelligent networking services, and flexible administrative solutions. The Cisco ASA 5500 Series of Firewalls leverage engineering proven in security appliances from Cisco's PIX 500 Series. Progent’s IT security experts can show you how to select and deploy any PIX or ASA security appliances including the Cisco PIX 501 Firewall, the Cisco PIX 525 Firewall, and the Cisco ASA 5510 Adaptive Security Appliance.
ISA 2004 Enterprise Edition Server Computer Consulting Consultant
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience configuring ISA Server-based security installations for IT networks with many sites, mobile users, and mission-critical web applications. Progent's ISA Firewall consultants are available to help your small business in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your information security requirements without adversely limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's Microsoft-certified consultants can provide computer support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2003. Progent’s support professionals can help you design, integrate, troubleshoot and manage the entire family of Windows .NET Servers including Windows 2000 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server, SharePoint Services, Virtual Server, Project Server, and Microsoft Operations Manager 2007 and 2005.
If you want to revamp your production web site, create internal websites for purposes such as HR or employee training, establish a high-impact web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide skilled and experienced web designers. Progent's experts can also help you build and manage a secure, fault-tolerant server and communications network, including off-site and wireless connectivity, to run your web tools.
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, in the trenches of IT support, executing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to repair real-world network problems efficiently.
Cisco has developed a full product line of routers including appliances built to deliver the protection, bandwidth, and availability features demanded by small and mid-size businesses. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to build a solid foundation for your IT system and to make it easy to expand as you support new users, start new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS platform, such as the Cisco SB 100, the Cisco 800 and 1800 Series Routers, Cisco 3800 and 7200 Routers, plus legacy 1700 and 2600 Routers.
Years of experience with Microsoft's email products has made Progent among the most knowledgeable computer support firms in California for configuring email systems powered by Exchange 2000 Server. Progent is skilled in helping small businesses derive all the benefits of Microsoft Exchange Server under typical scenarios such as upgrading from Microsoft Exchange 5.5, moving from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server administration.
Progent's service experts can provide Apple Mac clients a variety of services including desktop help, integration with Windows-based networks, email help, specialized application development, and individualized training. Progent's Apple-certified experts and Microsoft-certified consultants can show you how to build and maintain a secure, robust network and communications architecture to support networks in which Apple Mac servers and workstations coexist with Microsoft-based and UNIX/Linux-based technology.
Progent's Microsoft-certified professionals can assist you to analyze the potential advantages of Hyper-V-based server virtualization for your business, conduct test implementations to verify Hyper-V's compatibility with your production software, assess your network architecture for smooth operation with virtual server technology, help you in upgrading to Windows Server 2008 and configuring Hyper-V, train your IT personnel to monitor and administer Hyper-V, provide world-class consulting support for enhancing the security of your virtual servers, establish and validate business continuity processes that optimize system availability, and deliver continuing consulting and maintenance including affordable low-cost remote repair and comprehensive Help Desk outsourcing.
Progent’s Microsoft qualified experts offer small and medium-size businesses experienced consulting services for Microsoft Operations Manager (MOM 2005) and Microsoft Operations Manager 2000. Microsoft Operations Manager 2005 delivers open and scalable high-end operational management by providing detailed event management, 24x7 monitoring and threshold alarms, recording and trend profiling, and network and program-specific intelligence and routines to increase the manageability of Windows Server System networks. Through built-in application profiles, Microsoft Operations Manager 2005 allows you to isolate your system health issues before they grow into crises, improve the payback of your network operations through actionable best practices, and support your IT operations and senior administrative staff by sharing key service level and capacity data. Progent’s MOM consulting experts have extensive field-proven familiarity with MOM 2000 and MOM 2005 and can help your business install and customize MOM in order to maximize the reliability and efficiency of your information system.
Nagios and MRTG are useful, license-free monitoring tools that run under Linux and can be used to analyze UNIX networks, MS Windows systems, or mixed-OS environments where the Linux OS and Windows run side by side. Nagios allows network managers to track network services such as POP3, HTTP, FTP, and PING. MRTG permits you to graph the bandwidth through SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring experts can assist you to utilize both these tools to streamline and repair your computer network.
