For office network systems located anywhere in the state of Kentucky, Progent's Microsoft and Cisco qualified professionals can provide remote phone assistance and troubleshooting to fix your computer network problems fast and affordably. Progent has acquired top-notch skills, sophisticated utilities, and support databases to identify and resolve network problems without the expense and time delays normally associated with in-person technical service calls.

If your Kentucky small business is located outside of the larger urban areas such as Louisville, Lexington, Owensboro, or Bowling Green, your nearby computer support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s group of seasoned network engineers average more than ten years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical projects for a broad range of clients. This means you get not just the technical skills needed for the job, but an expert with proven methods for applying that expertise to assist with cost effective network solutions.

PC Desktop Support Services
Progent offers a broad array of cost-effective services to help you business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop PC consulting services include Windows 10 migration support, Microsoft Windows 8.1 expertise, Windows 7 maintenance, Microsoft Office and Office 365 integration and training, and 64-bit operating system expertise.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, each Progent support expert has access to the technical and training resources required to provide the best information technology support possible. Progent's outsourcing, Help Desk, Office 365 deployment expertise, and application development services permit small and midsize business clients to take advantage of the wide array of skills found in the IT departments of big organizations without the significant cost and hassle of maintaining a large in-house network group.

Microsoft Project Server Integration
Progent's Microsoft Project Server experts offer advanced online and on-premises support for Microsoft Project Server and for all Microsoft platforms that integrate in conjunction with Microsoft Project Server. Consulting support services provided by Progent include Project Professional planning and support, SharePoint Server 2013 planning and configuration, SQL Server 2017 migration and development, SQL Server 2016 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Excel 2016 and Office 365 Excel application support, and PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE network consultants to help your company to optimize your infrastructure to support local, branch, at-home, and mobile users so that they can utilize Microsoft Project Server 2010 to collaborate securely and productively. Progent's certified security experts can assist your IT team to adopt and police security policies that protect important business information without interfering with productive information exchange.

Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco SRST solutions for survivability.

In-depth Expertise in Microsoft's Popular Server Software
Progent's team of IT system consulting experts can assist large organizations to plan, set up, and support major rollouts of key Microsoft technologies by offering support like Microsoft Active Directory configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 design and installation, Microsoft Skype for Business Server planning and deployment consulting and Lync Server integration, plus Microsoft SQL Server 2017 migration and development and SQL Server 2016 management. Progent has worked with some of the world's largest businesses to integrate technology based on Microsoft servers and offers branch office technical assistance for enterprises with branch offices in the San Francisco Bay Area or major cities throughout the United States.

Progent's Online Consulting, Development and Training Support for Microsoft Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants can provide a wide variety of online support services to help you to design, program, test, install, manage, and debug business applications powered by any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can help your business to move your current Excel applications to the latest versions of Excel, support Excel on Apple iOS and Google Android smart phones and tablets, and resolve compatibility problems between different releases of Office Excel. Progent offers on-demand help to clients looking for a fast solution to a stubborn problem associated with Office Excel and Progent can also provide full project management services for upgrading or creating mission-critical application software built on Office Excel. Progent's cost-effective webinar training for Excel can be custom tailored to address the special requirements of individuals or groups.

Migration Help for SharePoint Server 2013
Progent has been delivering SharePoint support since the initial SharePoint product was released over a a dozen years, and Progent has the scope of technical knowledge to help businesses of all sizes to design and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring significant business value to your IT investment. Progent's Microsoft-certified consulting team can help your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; decide whether an on-premises, online or hybrid deployment is most sensible for your organization; and pick the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can assist in individual jobs associated with your SharePoint 2013 migration.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for scanning the content of outbound email messages and attachments and preventing users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help avoid reputation loss and keep compliant with industry privacy standards and government mandates including HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about Progent's complete ProSight family of affordable network management outsourcing services for small businesses.

Microsoft Azure Planning and Integration Consulting
Progent's Microsoft Azure cloud integration consultants can help you with every aspect of Microsoft Azure integration including requirements analysis, readiness assessment, solution architecture, pre-production testing, implementation, automated management, performance optimization, software license controls, disaster recovery strategies, security planning, and compliance validation. Progent can assist you to set up and troubleshoot firewalls and VPN tunnels so your users can securely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in the cloud including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid environment that seamlessly combines on-premises datacenters with Azure services.

Advanced Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a variety of Network Support Packages built around the proactive problem solving capabilities of System Center Operations Manager, a next-generation server management software platform that monitors the availability, performance and protection of your IT system and detects problems before they can bring down your network. To provide additional insight about the performance and robustness of your system environment, Progent can help you install and manage leading network monitoring tools powered by Linux.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless expansion of Unified Communications Manager (CUCM), is a converged voice messaging platform that accelerates productive collaboration by providing flexible set of alternatives for accessing voice messages within a framework that is simple to implement and manage. Unity Connection lets you access and manage your voicemail messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses and corporate branch locations with as many as 500 workers. Progent's Cisco-qualified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging solution delivers the highest possible business value.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure consultants and Cisco CUBE integration experts can help your business to design, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected IP PSTN trunks. Progent can provide affordable online or onsite expertise to help you to move efficiently to a productive communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to certify the skill of IT security experts. GIAC certifications are acknowledged by businesses and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer expertise with all of the network security capabilities covered under GIAC certification including evaluating infrastructure vulnerability, event management and response, intrusion detection, web-based application security and SIEM solutions for compliance with government requirements for promptly reporting events.

Talk to a Progent Network Consultant
To find out how to access a Progent network consultant for online or onsite expertise in , call 1-800-993-9400 or visit Remote Computer Help.

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