World-class Online Consulting Expertise for BlackBerry Technology
BlackBerry Online Integration AssistanceSafe and dependable connectivity from smartphones to collaborative messaging platforms like Exchange Server, Lotus, or Novell GroupWise is now mandatory for companies of any size who want to optimize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the premiere technologies for enabling and managing wireless communications. But, maintaining efficient BlackBerry environments has become challenging because of the sophisticated tools that exist to fulfill the requirement for world-class security and fault tolerance. Progent's BlackBerry certified engineers are expert at providing remote consulting services for BlackBerry environments, lowering support costs and resolving issues more quickly than is possible via conventional on-site service providers.

Progent has a large group of online engineers qualified to maintain networks that include technology from all major vendors. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help your company to manage challenging problems with your infrastructure. Progent's Apple certified support staff can help you to integrate Macs with your wireless connectivity environment and can provide help with Apple iPhone integration. Progent's Linux consultants can offer help in managing application servers based on all leading versions of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux. This breadth of support skills allows Progent to offer a one-stop solution for any IT support needed in multi-platform networks and avoids the finger-pointing that small businesses commonly encounter when looking for technical help.

Progent's information technology security engineers have earned top security certifications such as Certified Information Security Manager (CISM) and CISSP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of low-cost security vulnerability testing service bundles that allow small companies to receive an objective network security evaluation from a Progent security consultant to uncover possible weaknesses in the security posture you present inside and outside your firewall.

Consulting Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry devices, offering a single platform for controlling key jobs such as device installation, upgrades, and deactivation and providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange Server, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry handsets and supports wireless synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry BES Server features a wealth of security capabilities starting with automatic encryption of information transmitted between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great flexibility in selecting degrees of security to match the special needs of your company's network. Progent's BlackBerry certified consultants can help you to select powerful security functions and activate them remotely. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry device
  • Wipe data from a lost BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate built-in protection against malicious attacks

BES Server also provides flexibility in determining how to prevent users from loading or executing unsecure or unauthorized software. Progent can help you to choose blocking techniques such as:

  • List exactly what applications are allowed on the device
  • Prevent external software from using non-volatile memory on the smartphone
  • Determine which functions external programs can access on the smartphone
  • Restrict the types of connections third-party software running on the smartphone can initialize
  • Block all external software from being loaded or executed on the BlackBerry device

Expert BlackBerry Consulting and Technical Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to deliver expert assistance to businesses in the Kansas City region or throughout the state of Missouri. Progent's seasoned online technical support experts have helped IT organizations solve network issues and reduce IT service costs in every state in the country and established a large following of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote consulting support for a wide selection of technologies associated with RIM BlackBerry software and devices such as synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned service professionals can in addition assist your business to resolve a broad array of issues concerning synchronization, handset detection, email reconciliation, web access, wireless connections, Instant Messaging, PC application installation, and Desktop Redirector.

As a top innovator in delivering countrywide online technical assistance for small company IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs at a minimum and, by handling issues quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, configuring wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help you to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone clients on Exchange and Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Support from a BlackBerry-Certified Professional
To get in touch with Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.

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