Quick, Affordable Remote Computer Network Support for Kansas City, Kansas Small Businesses
For over twenty years, Progent has specialized in providing enterprise-class computer support to customers who have small-company IT budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office network, custom online repair tools, a large team of engineers certified in a broad range of technical disciplines, a Help Desk Call Center operational structure that promotes responsiveness and ensures follow-up, a worldwide team of remote troubleshooting experts, in-person support options for the majority of most zip codes in the United States, and a corporate culture focused on fixing network problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house network support team. This can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery planning and testing, security audits, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to help your company to plan and implement your cloud computing strategy.

Main Products and Technologies Serviced by Progent's Consultants for Business Networks in Kansas City, Kansas
Progent's nationwide group of industry certified support professionals provides assistance for all aspects of network technology found in companies of any size. Technologies served by Progent in and around Kansas City include:

Support Delivery Alternatives for Kansas City, Kansas Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for delivering IT support is based on the Call Center structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism ensures fast response, thorough activity documentation, consistent follow-through, and strict expense control for a range of network support delivery options that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and repair network problems without the cost or time loss of travel for onsite service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote network support services.

  • On-site Service
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service experts to give small companies the best of both worlds: hands-on support technicians when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable access to an online Helpdesk with efficient telephone support, online repair capability, and sufficient technical strength for all needed problem escalation. Since smaller companies typically have limited information technology funds and can spare scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective option to make sure that business computer systems stay productive. Read more details about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, fault tolerant it system consulting, virtual server solutions, plus configuration, programming and support for small business programs such as accounting, ERP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects including office moves and massive software migrations, extended projects such as business reporting software programming and support, relational database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible using the type of internal data center that is achievable for most small companies. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain current, protection and performance is continually monitored, and systems are regularly backed up and available for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only provides the top degree of dependability and extensibility but that is also convenient for customers to migrate to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and IT management while getting world-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can support the mixed- OS and non- standardized environments common with smaller businesses, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for IT information protection and incident reporting.

The scope and depth of Progent's engineering team bring a unique set of advantages to organizations trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, in the trenches of IT service, performing a broad variety of IT tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This means that you get not just expert IT capability, but also a support engineer with proven methods for solving actual IT problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates king-size bills for fast solutions. An additional advantage of granular billing is that your company are not tempted to permit simple problems to stay unaddressed until they become major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by every consultant to every client. The practice of documenting and organizing service activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Kansas City, Kansas company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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