Kansas City, KS Remote Support from Certified Computer Service Professionals
Progent's computer help services can provide your Kansas City, KS company cost-effective and consistent support from enterprise-class computer experts. By providing IT support help when you need it, offering specialized knowledge for mission-critical technologies, offering unique services such as 24x7 server monitoring, and billing only for services you receive, Progent offers your Kansas City, Kansas business an affordable alternative for optimizing the productivity of small-scale office information systems. Whether you run an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and maintain a reliable and secure information network and to benefit from quick access to the seasoned consulting typically restricted to businesses who can maintain a sizeable in-house information technology staff.

For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support personnel. This can cut costs and help meet schedules for big projects such as application programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to help your company to plan and execute a sensible cloud computing strategy.

Key IT Areas Supported by Progent for Office Networks in Kansas City, Kansas
Progent's team of certified support professionals offers help for virtually all facets of network technology used by businesses of any size. Practice areas supported by Progent in Kansas City include:

Service Delivery Options Available for Kansas City, Kansas Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing network support services is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Model ensures fast support, thorough activity records, consistent follow-through, and strict cost control across a range of IT support delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person support visits. The experience of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more information concerning Progent's remote network support services.

  • On-site Support
    Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small companies the best of both worlds: on-premises support professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more about why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who require prompt and reliable access to a professional Helpdesk with effective telephone assistance, online troubleshooting tools, and enough technical depth for full escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can provide little executive bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business computer systems are always productive. Learn more details about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop it system design, virtual server strategies, plus integration, customization and support for small business software such as accounting, operations, reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and major software upgrades, extended initiatives like business reporting application programming and customization, relational database software programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that host the gear of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and managing the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of availability and expandability but that is also convenient for clients to transfer to a different service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting world-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the mixed- OS and loosely standardized networks common with small companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security programs like SIEM solutions to help enterprises meet industry standards and statutory requirements for IT information security and reporting.

The scope and size of Progent's engineering team bring a unique set of advantages to clients trying to maximize the productivity of their information network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, in the trenches of network service, performing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for fixing actual network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick repairs. An additional advantage of granular invoicing is that clients won't be tempted to allow minor problems to stay unaddressed until they become major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to each client. The practice of documenting and archiving service activity results in more effective service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small businesses who work with independent consultants or who employ internal support personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Kansas City, Kansas business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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