Kansas City, KS Remote Support from World-class Computer Service Consultants
Progent's computer network tech support services can provide your Kansas City, KS business budget-friendly and reliable support from enterprise-class consulting professionals. By delivering network consulting help when you need it, providing advanced expertise for key technologies, offering unique services such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Kansas City, Kansas business an affordable solution for optimizing the productivity and profitability of small-scale office information systems. Whether you run a local datacenter, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and manage a robust and secure information network and to benefit from quick availability of the skilled consulting typically available only to corporations who can set up a sizeable in-house information technology organization.

For larger companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support personnel. This can save money and help meet schedules for big IT initiatives such as application development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to help your business to design and implement your cloud strategy.

Core Products and Technologies Supported by Progent's Consultants for Business Networks in Kansas City, Kansas
Progent's nationwide team of certified support professionals offers assistance for virtually all aspects of network technology deployed by companies of all sizes. Practice areas supported by Progent in Kansas City include:

Service Delivery Options for Kansas City, Kansas Companies
Progent has a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing network support services is built on the Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, thorough service records, dependable follow-through, and tight cost monitoring for a range of network support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: in-person support technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site service visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all companies who require prompt and reliable access to a professional Help Desk with effective phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Since small and midsize businesses usually have limited information technology funds and can spare little management attention for dealing with network support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that business information networks stay productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system design, server virtualization strategies, plus integration, programming and training for business programs such as financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site moves and major system migrations, longer term initiatives like business reporting software programming and support, database application programming and administration services, and web development, continuing services such as server monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater degrees of reliability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the gear of many of the planet's largest information technology companies, Progent can save you the expense of building and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs remain updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also easy for clients to migrate to another service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can handle the multi- platform and loosely standardized networks common with smaller businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

Why Progent Is the Right Choice for Kansas City, Kansas Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT support allow small companies to avoid the pitfalls related to excessive reliance on thinly staffed support organizations or freelance engineers.

Working with Progent allows your company to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network support, smaller businesses sometimes depend excessively on freelance consultants. Although individual service engineers have lower expenses than larger IT service firms and can typically charge nominally lower fees, they are frequently too overworked to react quickly to urgent problems. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of backup staff may force your company to go without help during a crisis. The more your company expands, system downtime or problems with line-of-business applications become more expensive. The dollars you believed you were conserving on a freelancer can evaporate quickly due to lower output. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a big consulting group to fall back on for assistance forces them to learn on the job while your company ends up with the bill for their ongoing education.

  • Gain Access to Experts in Advanced Information Technology Issues
    Many smaller support firms or freelance engineers who concentrate on small company IT consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex IT environments that have mixed operating systems, multiple sites, Voice over IP systems, mobile clients, interconnected financial and operational software, eCommerce, and custom business software. Progent's background with global enterprises and Progent's extensive staff of experts can be valuable to your business because enterprise networks are inherently complex, integration problems require in-depth understanding of in numerous technical areas, and reaching a high level of robustness, availability, and protection calls for enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Without a carefully designed architecture, a series of ad hoc repairs commonly get thrown on top of a weak structure. As a company evolves, stability and scalability problems can obstruct the success of the business. These networks need thorough assessment, intelligent business analysis, and broad-based expertise to upgrade to a network infrastructure that will act as the solid basis to handle critical business requirements and ease downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small companies need guidance and insight to work through an increasingly complex array of technology alternatives available for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services exclusively. This allows Progent to match technical services with the real needs of customers. Mixing IT support and product reselling can result in a situation where the proposed solution is based on a preselected vendor rather than being driven by the true needs of a small business.

Get in Touch with Progent
If your Kansas City, Kansas business wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.