Immediate, Low-cost Online Computer Technical Support for Kansas City, Kansas Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality computer support services to customers with small-business budgets. Progent has built a unique service system that features a low-overhead, tightly connected virtual office infrastructure, custom online repair technology, a large team of engineers accredited in a wide range of IT disciplines, a Help Desk service model that promotes responsiveness and guarantees follow-through, a worldwide group of remote support professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical problems in the least time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to plan and implement your cloud computing strategy.

Main Technologies Serviced by Progent's Consultants for Business Networks in Kansas City, Kansas
Progent's nationwide team of industry certified experts provides help for all aspects of network technology deployed by companies of all sizes. Areas served by Progent in Kansas City include:

Support Delivery Options for Kansas City, Kansas Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT management. Progent's model for delivering network support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive activity records, consistent follow-through, and tight cost control for a range of network service delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and repair network issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out additional information concerning Progent's online network support services.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote service experts to deliver small businesses the ideal combination: onsite service technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details about how and why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require fast and reliable access to a professional Help Desk Call Center with effective phone support, remote repair tools, and enough technical depth for all needed escalation. Because smaller businesses usually have limited IT funds and can provide scant management attention for handling network support tasks, Progent's Helpdesk Services can be the most efficient option to make sure that small business computer systems stay up and running. Read more concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of world-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability network engineering, virtual server solutions, plus integration, programming and support for business software including accounting, operations, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as office moves and massive software migrations, extended projects such as business reporting application development and support, database software programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of dependability, security, and performance than is feasible using the type of internal data center that is practical for the majority of small organizations. Since Progent uses the same facilities that support the equipment of some of the world's largest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly archived and available for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for network information security and incident reporting.

The scope and depth of Progent's consulting team offer a powerful set of benefits to clients wishing to maximize the business value of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of network support, executing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for fixing actual IT problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and requires no retainer for services provided during normal business hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size invoices for fast fixes. An additional advantage of by-the-minute billing is that your company will be less tempted to allow incipient problems to fester until they become big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports given by every staff member to each customer. The practice of detailing and organizing support records results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small companies who utilize freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Learn additional information about Progent's knowledge transfer services.

Contact Progent
If your Kansas City, Kansas business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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