Expert Remote Support for Kansas City, Kansas Networks from World-class Engineers
Small companies have typically been overlooked by major network support organizations. Many small companies permit themselves to grow overly dependent on individual engineers or small consulting firms who don't have the size or broad knowledge to react promptly or efficiently to network crises. Still other small businesses resort to mass-market support providers that employ personnel taught to offer by-the-numbers fixes for ordinary problems but who are missing the experience and versatility to handle the variety of configurations and lack of standards that characterizes small company information networks.

Progent's proven methodology for providing low-cost and effective network service to small businesses has made Progent one of the premiere Microsoft Gold network service organizations in the United States. Progent has provided remote support to companies in every state in the U.S. and offers onsite help in almost all zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service personnel. This can reduce expenses and help meet schedules for big projects such as software design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also provide the services of certified consultants to assist your company to design and execute your cloud strategy.

Key IT Areas Supported by Progent for Businesses in Kansas City, Kansas
Progent's nationwide team of world-class experts provides assistance for all aspects of information systems deployed by businesses of any size. Areas supported by Progent in and around Kansas City include:

Support Delivery Alternatives Available for Kansas City, Kansas Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing computer support is based on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough service records, dependable follow-up, and tight cost control across a range of IT support delivery options that include remote repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service visits. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to address emergency situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional information about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small companies the ideal combination: in-person service professionals when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for in-person service visits is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more about why to register for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize businesses who require prompt and reliable support from a professional Help Desk with efficient telephone support, remote troubleshooting tools, and enough technical depth for full problem escalation. Because small and midsize companies typically are constrained by tight IT budgets and can provide scant executive attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business information networks are always productive. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant it system consulting, server virtualization strategies, plus configuration, customization and support for small business applications including financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and major system migrations, longer term initiatives like management reporting application development and support, database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater degrees of dependability, security, and performance than is feasible using the class of internal data center that is achievable for most small companies. Since Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems are consistently backed up and available for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition simple for customers to migrate to another support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit companies with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network security and can assist with complex security projects such as SIEM solutions to help companies comply with industry guidelines and statutory requirements for IT data security and incident reporting.

The breadth and depth of Progent's engineering team offer a powerful set of benefits to organizations trying to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the forefront of network support, performing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for repairing actual network problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major invoices for quick solutions. Another benefit of by-the-minute billing is that your company are less tempted to permit simple issues to stay unaddressed until they grow into big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports given by each staff member to every customer. The discipline of documenting and organizing support activity allows more efficient support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Small companies who work with independent consultants or who employ internal IT staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Kansas City, Kansas business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.