Low-cost Computer Troubleshooting from Microsoft Qualified Experts for Businesses in Kansas City, KS
By offering world-class know-how whenever you need it, making available in-depth expertise for key business applications, offering innovative services such as virtual data center hosting, billing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent allows your company to increase the business value of your It network and minimize support costs. Progent recognizes that network protection, dependability, and performance are just as important to small companies as to large corporations but that smaller companies lack the leverage to spend aggressively in information technology and internal support groups. Progent's basic value proposition is that no IT consulting firm can match Progent's ability to provide the network support your business requires when you need it and at prices you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network service staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also offer access to certified consultants to help your business to plan and execute your cloud strategy.

Main IT Areas Supported by Progent for Kansas City, Kansas Businesses
A Microsoft-certified Partner consulting company with a world-class group of Cisco CCIE networking consultants and Apple Computer certified engineers, Progent provides emergency assistance and affordable remote consulting to Kansas City, KS small businesses for a wide array of information technologies such as:

Service Delivery Options Available for Kansas City, Kansas Companies
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive activity documentation, consistent follow-up, and tight cost monitoring for an array of IT support delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and fix network problems without the cost or time loss of on-premises support visits. The background of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: in-person support professionals when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person support calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who need prompt and reliable support from an online Help Desk Call Center with efficient phone assistance, online troubleshooting capability, and enough technical strength for all needed problem escalation. Because small and midsize companies typically are constrained by tight information technology funds and can provide scant management attention for dealing with network support, Progent's Help Desk Services could be the most efficient way to make sure that small business computer systems stay up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security consulting, high availability network consulting, virtual server solutions, plus integration, customization and training for small business software such as financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects including office relocations and major system upgrades, longer term projects such as management reporting software development and support, database software programming and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent can host critical business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that host the gear of many of the world's biggest information technology organizations, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition simple for customers to transfer to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- OS and non- standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government requirements for IT data security and incident reporting.

The scope and size of Progent's engineering staff bring a unique array of advantages to clients wishing to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, in the trenches of network support, executing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This ensures that you get not just expert technical capability, but also a support engineer with proven methods for fixing actual IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids big invoices for quick repairs. An additional benefit of by-the-minute pricing is that you are less inclined to allow simple issues to fester until they grow into major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to every client. The practice of documenting and organizing support records results in more effective support and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who utilize freelance service providers or who employ internal IT personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Kansas City, Kansas business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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