Professional Online Technical Support for Kansas City, Kansas Networks from Microsoft Certified Consultants
Small companies have traditionally been ignored by major IT support organizations. Some small companies allow themselves to grow overly reliant on freelance consultants or small consulting organizations who lack the size or broad skill sets to respond quickly or effectively to network crises. Other small companies turn to giant service firms that employ personnel trained to offer by-the-numbers fixes for common issues but who are missing the background and technical scope to deal with the variety of configurations and absence of standards typical of small company information networks.

Progent's time-tested methodology for providing affordable and successful network service to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has delivered remote help to businesses in every state in the United States (refer to Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT support group. This can cut costs and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to plan and implement a sensible cloud strategy.

Main Products and Technologies Serviced by Progent for Kansas City, Kansas Office Networks
A Microsoft-certified Partner IT service firm with a large team of Cisco CCIE networking experts and Apple Computer certified consultants, Progent offers emergency assistance and low-cost online consulting to Kansas City, KS companies for a broad range of computer technologies such as:

Service Delivery Options for Kansas City, Kansas Businesses
Progent offers a selection of options for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Model promotes fast support, comprehensive activity records, consistent follow-up, and strict cost monitoring across a range of IT service delivery options that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and fix network problems without the cost or time loss of in-person service visits. The experience of Progent's IT consultants allows them to resolve most network issues quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate emergency situations and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small and midsize businesses the optimal solution: in-person support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site support visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details about how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses who need prompt and dependable access to a professional Help Desk Call Center with efficient telephone assistance, remote repair tools, and sufficient technical depth for full escalation. Since small and midsize businesses usually have tight IT budgets and can provide little management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that business information systems stay up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of world-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, high availability it system engineering, server virtualization solutions, plus configuration, programming and training for business programs including accounting, ERP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects including office relocations and massive software migrations, longer term initiatives such as business analytics application development and support, relational database application programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of reliability, security, and performance than is possible with the type of in-house data center that is practical for most small organizations. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can save you the expense of creating and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly tracked, and systems and data files are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition easy for customers to migrate to another service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the multi- platform and non- standardized networks typical of small companies, and keeps ownership of the software licenses in the client's hands so that moving to a new virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online support to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Kansas City, Kansas Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise IT consulting allow small and midsize businesses to sidestep the problems related to over dependence on thinly staffed service organizations or independent consultants.

Working with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Individual Consultants
    For IT services, smaller businesses often depend excessively on individual consultants. Although freelance service engineers carry lower overhead than more substantial IT service organizations and can afford to charge nominally lower rates, individuals are frequently too overworked to react rapidly to critical network problems. If a freelance engineer is busy with another customer, ill, on vacation, or in training, the absence of replacement personnel may force your company to go without help during an emergency. As your company expands, network unavailability or problems with line-of-business applications become more expensive. The money you thought you were saving on an independent consultant can evaporate fast due to lower output. In addition, when independent consultants confront unfamiliar problems, the lack of a large consulting group to depend on for help forces them to train with the meter running while your company winds up with the costs for their continuing training.

  • Gain Access to Certified Professionals in Advanced IT Solutions
    Many smaller service organizations or freelance engineers focused on small company network support are capable of delivering routine fixes but don't have the seasoning to work cost-effectively with complicated IT infrastructures with a variety of operating systems, many offices, Voice over IP systems, mobile clients, interconnected accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large team of experts can be valuable to your small business because enterprise environments are by nature complex, integration problems demand in-depth knowledge in numerous technical areas, and reaching an acceptable degree of stability, availability, and protection requires industry-proven best practices.

  • Build a Firm Basis for Growth
    Small businesses often start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of band-aid repairs often get thrown on top of a tenuous structure. As a business grows, stability and scalability problems can obstruct the productivity of the business. Such environments require thorough assessment, intelligent business planning, and in-depth expertise to migrate to an IT infrastructure that will act as the solid foundation to meet current business needs and ease downstream growth.

  • Partner with Solution Providers, Not Resellers
    Smaller companies require direction and insight to navigate through an ever more complicated array of technology options available for accelerating growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This allows Progent to match technical support with the genuine interests of clients. Combining IT support and product selling can result in a situation where the recommended solution is based on a preselected vendor instead of being based on the true requirements of a client.

Contact Progent
In case your Kansas City, Kansas business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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