Immediate Online Technical Support for Kansas City IT Networks
Fast Phone Technical Support for Kansas City NetworksFor companies in Kansas City or anywhere in the state of Missouri, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve most information system issues quickly. This lowers direct expenses since service calls use up fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick repairs manage to turn into big tabs. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies that allow the maximum degree of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to link to your network without breaching system security.

Progent's proven customer support reporting system includes thorough records for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support provided to each customer by every consultant. This history of issues and resolutions is organized as a conveniently exploitable internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can come up with the best solutions quickly.

Remote services offered by Progent to customers in Kansas City and throughout the state of Missouri include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to support an internal Help Desk but who require quick communication with a dependable Help Desk with proficient phone support plus the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent extension of your current Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the toughest technical challenges, or be available in those instances when your other resources are overwhelmed.

    Progent's Call Center team of seasoned information technology consultants offers your clients in Kansas City or anywhere in the state of Missouri immediate communication with an effective network service resource with substantial background providing telephone-based help and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a crucial driver of company productivity, and Progent's policy is to fix rather than merely record IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your computer support is proactive and automated. By spotting looming issues before they evolve into network outages, automated monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a mix of OS platforms.
How Your Kansas City Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Kansas City or throughout the state of Missouri, Progent's phone-based computer support engineers can deliver expert and economical system support the moment your business requires it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems quickly while eliminating the cost and lost time associated with in-person support visits.

Even if your Kansas City business works with a regular independent consultant or maintains an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden network emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Kansas City
Progent's online support services allow your Kansas City company to experience the advantages of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will acquire added business value by being more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Kansas City and throughout Missouri, local computer support resources, whether consisting of freelance consultants or an internal IT staff, can solve the majority of network issues. On the other hand, major troubles may spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service technicians. In these cases, Progent's online service professionals give you an easy, fast, and affordable way to supplement your local help and to transfer valuable knowledge to improve your ability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller companies commonly rely on individual freelance consultants. Although independent service people carry smaller internal costs than larger consulting firms and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your business to wait for help during an emergency. As your network grows, network downtime and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service experts to make sure your network remains available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often begin with an IT system created on a modest budget. Without a proper infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly built systems need proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system architecture that can offer the solid foundation to handle critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complicated maze of product options available for promoting business success and improving efficiency. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of network service, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.