Fast Online Help for Kansas City Computer Networks
Immediate Phone Support for Kansas City SystemsFor companies located in Kansas City or anywhere in Missouri, Progent provides remote technical support for networks based on Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional value because they possess the real-world experience and are equipped with the advanced technology required to solve most information system problems rapidly. This reduces direct costs since service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. Unlike many remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor fixes somehow turn into big invoices. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to access your company's system without compromising system security.

Progent's proven service database application includes comprehensive documentation for the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of services delivered to each Progent client by any consultant. This database of problems and responses is organized as an easily accessible support database that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close partnerships with important technology companies such as Cisco and Microsoft open up additional massive technical support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to find the best solutions in the least time.

Online support services offered by Progent to businesses in Kansas City and throughout the state of Missouri include:

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for companies with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to build and maintain an internal Help Desk Call Center but who require quick access to an efficient Call Center with professional phone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the most difficult computer system problems, or be available in overflow instances when your ordinary resources are too busy.

    Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Kansas City or anywhere in the state of Missouri instant access to an efficient network service resource with extensive background offering phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's aim is to fix rather than just track network issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff provides phone-based advanced engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including CRM, MS Project, MS Office Word, and Office Excel. To read more on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like IPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services managed backup.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Kansas City, or anywhere in the state of Missouri, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing looming problems before they cause downtime, proactive monitoring can avoid stressful and costly network crises. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft environments, or networks powered by a variety of operating systems.
How Your Kansas City Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Kansas City or anywhere in the state of Missouri, Progent's online computer support specialists can provide professional and cost-effective system help the moment your organization needs it. More than a decade of offering online technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Kansas City organization deals with a regular independent consultant or employs a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to fix sudden network emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Kansas City
Progent's online technical help services enable your Kansas City company to experience the advantages of on-call, expert network support without the cost of managing an in-house IT organization. Your network will derive greater business value by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    With most organizations in Kansas City and throughout Missouri, local computer service providers, whether represented by outside consultants or a full-time maintenance staff, can take care of typical network problems. On the other hand, IT crises might spring up when local resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online service experts offer a convenient, quick, and affordable solution to supplement your local help and to convey useful knowledge to improve your capability to handle downstream issues locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies commonly depend on independent freelance service providers. While freelance consultants carry less overhead than larger service companies and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback help may force your business to go without help during an IT crisis. As your business expands, system downtime and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service expertise to insure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically start with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes often get thrown onto an unstable foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These poorly designed environments need careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture able to provide the solid foundation to handle critical business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complex maze of product alternatives available for promoting business success and enhancing productivity. Businesses do not need a network consultant who is attempting to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the front lines of IT service, performing a wide variety of IT projects for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Businesses who work with familiar freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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