Immediate Online Technical Support for Kansas City IT Networks
Fast Phone Technical Support for Kansas City NetworksFor companies in Kansas City or anywhere in the state of Missouri, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve most information system issues quickly. This lowers direct expenses since service calls use up fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick repairs manage to turn into big tabs. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies that allow the maximum degree of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to link to your network without breaching system security.

Progent's proven customer support reporting system includes thorough records for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support provided to each customer by every consultant. This history of issues and resolutions is organized as a conveniently exploitable internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can come up with the best solutions quickly.

Remote services offered by Progent to customers in Kansas City and throughout the state of Missouri include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the money or time to support an in-house Help Desk Call Center but who want quick access to an efficient Help Desk Call Center with proficient telephone assistance as well as the ability to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center software products to meet the special demands of your company, or providing temporary phone support staff to supplement your internal Call Center resources during high-demand events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in Kansas City or anywhere in the state of Missouri rapid contact with a dependable technical support resource with substantial background offering telephone-based consulting and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a significant driver of company performance, and Progent's aim is to fix rather than merely record IT problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides online professional engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Kansas City, or anywhere in the state of Missouri, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By spotting emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support multiple platforms.
How Your Kansas City Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Kansas City or anywhere in the state of Missouri, Progent's online network support engineers can deliver expert and economical system help the moment your organization needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Kansas City business has a local independent consultant or employs an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to deal with unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Kansas City
Progent's online IT consulting services allow your Kansas City organization to realize the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most businesses in Kansas City and throughout Missouri, local network service resources, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of technical issues. On the other hand, major troubles can strike when local resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these cases, Progent's online support experts give you an easy, fast, and budget-friendly way to supplement your regular help and to convey useful information to increase your capability to deal with downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller companies commonly depend on independent freelance service providers. While freelance service people carry less internal costs than big service companies and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to wait for help during an IT crisis. As your company grows, system downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a proper framework, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly built environments need careful assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a system infrastructure that can offer the stable foundation to handle current business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies need guidance and technical training to navigate through an increasingly complicated array of technology options capable of promoting business growth and enhancing efficiency. Businesses hardly need a network engineer who is attempting to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Line of Servers
    Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 integration, Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Businesses who work with trusted freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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