Fast and Affordable Online Help for Kansas City Information Networks
Urgent Phone Help for Kansas City NetworksFor companies in Kansas City or anywhere in Missouri, Progent offers remote technical support for networks based on Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. This reduces direct costs because solutions use up minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more with indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to many online service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where quick fixes somehow turn into large invoices. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies that allow the maximum degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to access your company's system without violating system security.

Progent's advanced technical support database application keeps extensive histories describing all support that Progent's clients have been provided. Progent's team engineers have access to the history of services delivered to each Progent client by any consultant. This archive of anomalies and repairs is organized as an easily searchable internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast support databases and permit fast response from manufacturers' internal support staff so Progent's online consulting specialists can arrive at the most efficient resolutions promptly.

Online technical services offered by Progent to businesses in Kansas City and anywhere in the state of Missouri include:

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the money or time to create an in-house Call Center but who need fast response from a dependable Call Center with professional phone assistance as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and operates as a seamless addition to your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve the toughest technical problems, or be ready in hectic situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Kansas City or anywhere in the state of Missouri instant access to a dependable technical support group with years of background delivering telephone-based consulting and online repair service for computer environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a significant contributor to business efficiency, and Progent's goal is to solve and not just report network issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and MS Excel. To read additional information on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so your network support is proactive rather than reactive. By exposing looming problems before they evolve into downtime, proactive monitoring can minimize inconvenient and costly information system crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or networks powered by multiple platforms.
How Your Kansas City Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Microsoft, Mac OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Kansas City or anywhere in the state of Missouri, Progent's phone-based computer support specialists can deliver effective and economical IT support the instant your organization requires it. More than a decade of offering remote tech support has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to solve network problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Kansas City company works with a local independent consultant or maintains a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to fix unexpected system crises or especially challenging integration problems.

Details of Progent's Online Computer Services for Kansas City
Progent's online help, remote repair, system security consulting, and system management services offer offices in Kansas City or anywhere in the state of Missouri unparalleled leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your company world class network support while allowing you to avoid the expense and administration overhead of running a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of IT knowledge, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, in the trenches of IT support, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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