Even if your Kansas City office relies on a regular freelance support technician or employs an in-house IT staff that can deal with the majority of computer issues, Progent’s Microsoft certified engineers provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the experience to deal with unexpected network emergencies or especially complex integration problems.

Details of Progent's Remote Computer Support for Kansas City
Progent's online support, remote repair, network security consulting, and system administration services give small businesses in Kansas City or anywhere in the state of Missouri the greatest leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

• Fast Telephone Access to Microsoft Qualified Experts
  Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small companies in Kansas City and is also ideal for customers in geographic regions of Missouri that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a broad selection of Microsoft support utilities, technical information, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent offers remote help on a per-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone support and imposes no periodic retainer. This protects you from facing big bills for routine repairs.

• Access to Cisco Certified Network Design Experts
  As a Certified Partner for Cisco Systems, Progent offers help from authorized professionals with expertise in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for fixed and mobile networking.

• Application Specialists Consulting
  Progent's basic consulting offerings include technology integration, MS Exchange consulting, corporate security planning, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting support for specific business applications. Support offered by the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft CRM Help
  • Microsoft Project Support
  • Microsoft Excel Consulting
  • MS Office Consulting
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Solaris Integration
  • Apple Mac Integration
  By offering a full service centralized source for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your company.

• Advanced Remote Connectivity Software
  Secure remote access allows Progent's support experts to see precisely what your customers see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly personal visit. State-of-the-art online access tools and experienced technicians combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite support and automated system monitoring.

• Compatibility with Popular VPN Gateways
  Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.

• Round-the-Clock Support for Maximum Network Availability
  For small companies with line-of-business applications, Progent can provide 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.

• Help Desk Call Center
  Progent's Help Desk support services are intended especially for budget-conscious small businesses whose workers need instant access to a Help Desk Call Center with expert phone support and complete escalation ability.

Advantages of Progent's IT Support for Small Businesses in Kansas City
Progent's remote IT consulting services allow your City# small company to experience the advantages of timely, world-class network support without the cost of managing an in-house IT organization. Your information system will acquire added business worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

• Convenient remote expansion of your local IT resources
  With most small companies in Kansas City or anywhere in Missouri, nearby computer support resources, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network problems. On the other hand, serious problems might occur when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's online service experts give you a convenient, quick, and economical way to supplement your local help and to transfer useful information to improve your ability to handle future issues locally.

• Reduced Dependence on Freelance Consultants
  For IT maintenance, small offices commonly depend on individual freelance consultants. Although independent consultants have less internal costs than larger service companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of fallback help may force your business to wait for help during an IT crisis. As your network grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system is always up and running.

• Build a Scalable Basis for Seamless Growth
  New companies typically begin with an information system created on a shoestring budget. Without a scalable framework, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. These poorly designed systems require careful analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to provide the stable foundation to handle current business requirements and ease future growth.

• Interact with Solution Providers Instead of Technology Resellers
  Small companies require advice and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business success and improving efficiency. These companies do not need a network engineer who is trying to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of technical background, refined remote support software, and understanding of corporate IT enable small companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over=stretched internal IT help.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Entire Family of Servers
  Progent can provide world-class expertise for Microsoft’s leading server platforms with services that include Microsoft Windows Server 2003 consulting, Windows Server 2000 upgrades, Microsoft Windows NT upgrades, Microsoft Exchange 2003 Server support, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server migration, and SQL 2005 expertise.

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the forefront of network service, performing a broad variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

• Full Records of IT Services
  Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to every client. The discipline of documenting and organizing service activity allows more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. This package causes your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.