Immediate Online Troubleshooting for Kansas City IT Networks
Fast Phone Technical Support for Kansas City SystemsFor businesses in Kansas City or anywhere in Missouri, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system problems quickly. This reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company saves even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor solutions manage to end up as large bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes which ensure the highest degree of efficiency for online help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to communicate with your company's system without breaching corporate security.

Progent's powerful technical support reporting application includes extensive histories for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services provided to every client by every Progent consultant. This archive of trouble tickets and repairs is organized as a conveniently accessible support knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority response from vendors' internal support staff so Progent's online consulting experts are able to find the best solutions promptly.

Remote technical support services provided by Progent to clients in Kansas City and anywhere in the state of Missouri include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to support an in-house Call Center but who need fast access to a dependable Call Center with professional phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or enhancing your current one, identifying or modifying Help Desk application software to handle the unique requirements of your business, or adding occasional online staff to supplement your existing Help Desk Call Center team during demanding situations such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center team of veteran information technology experts provides your clients in Kansas City or anywhere in the state of Missouri quick assistance from a reliable network service resource with extensive experience offering telephone-based help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a major enabler of company success, and Progent's target is to resolve rather than merely track technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Excel. For more information about Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Kansas City, or anywhere in the state of Missouri, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your IT support is proactive rather than reactive. By exposing possible trouble spots before they cause full-scale emergencies, system monitoring can avoid disruptive and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows systems, or systems that incorporate multiple OS platforms.
How Your Kansas City Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Kansas City or anywhere in the state of Missouri, Progent's phone-based computer support specialists can provide effective and economical system support whenever your company requires it. Long experience offering online repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Kansas City organization deals with a regular independent consultant or employs a full time IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Businesses in Kansas City
Progent's online IT consulting services enable your Kansas City organization to have the benefits of on-call, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive greater strategic value by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most offices in Kansas City and throughout Missouri, nearby computer support resources, whether made up of independent consultants or a full-time IT staff, can handle the majority of technical issues. However, major troubles might occur when your regular resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's on-call service professionals give you a convenient, quick, and economical solution to supplement your regular help and to transfer valuable knowledge to increase your capability to handle downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices often rely on individual freelance service providers. Although freelance consultants have smaller overhead than big consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve personnel may force your business to wait for help during an emergency. As your network grows, system downtime and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to insure your network remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically start with an information system implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the business. Such poorly designed environments need careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure able to provide the solid foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical education to navigate through an ever more complicated maze of product options available for accelerating business success and enhancing productivity. They hardly need a computer consultant who is motivated to sell a certain vendor's products. Network support and product selling can result in a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match IT expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, at the forefront of IT service, performing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every consultant to each customer. The practice of documenting and organizing service activity allows more efficient service and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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