Fast Remote Help for Kansas City Information Networks
Urgent Online Support for Kansas City NetworksFor companies located in Kansas City or anywhere in Missouri, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most network issues quickly. Efficient support reduces direct expenses because service calls use up fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor fixes somehow end up as big invoices. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and field-tested methodologies that promote the highest degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to connect to your environment remotely without compromising system security.

Progent's powerful customer support database system maintains extensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of services rendered to every client by any engineer. This archive of issues and resolutions is organized as a conveniently retrievable proprietary knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote consulting experts are able to come up with optimal resolutions quickly.

Online services available from Progent to customers in Kansas City and anywhere in the state of Missouri include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the money or time to assemble and manage an internal Call Center but who need fast access to a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk or revamping your existing one, selecting or modifying Call Center software products to handle the special requirements of your corporation, or adding temporary online staff to supplement your in-house Help Desk group to deal with high-demand scenarios like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk staff of experienced network consultants provides your computer users in Kansas City or anywhere in the state of Missouri immediate access to an efficient support resource with substantial background delivering phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant contributor to company productivity, and Progent's goal is to solve and not just document technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply online and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By exposing potential trouble spots before they evolve into network outages, proactive monitoring can avoid disruptive and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on a variety of OS platforms.
How Your Kansas City Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Kansas City or anywhere in the state of Missouri, Progent's phone-based network support engineers can provide professional and cost-effective system support the moment your organization has to have it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Kansas City office has a local independent support technician or employs an in-house IT staff that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network crises or especially complex integration problems.

Benefits of Progent's Network Help for Organizations in Kansas City
Progent's remote support services allow your Kansas City organization to have the advantages of timely, enterprise-level network support without the expense of managing a full-time IT staff. Your network will derive added strategic worth by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most companies in Kansas City and throughout Missouri, nearby network service resources, whether consisting of outside consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, major troubles sometimes spring up when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support personnel. In these cases, Progent's on-call service professionals give you an easy, fast, and economical way to augment your local help and to convey valuable knowledge to increase your ability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller businesses commonly rely on independent freelance consultants. Although freelance service people have smaller overhead than larger support firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may require your company to go without help during an IT crisis. As your network grows, network downtime and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your IT system stays up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often start with an information system implemented on a shoestring budget. Lacking a proper framework, band-aid fixes can get piled onto a shaky foundation. As a network grows, reliability and scalability problems can impede the success of the business. These poorly designed environments need careful analysis, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to deliver the solid foundation to meet current business demands and ease downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of technology alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is trying to sell a specific vendor's products. IT support and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the forefront of IT support, executing a wide range of IT projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This means that you get not only world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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