Immediate Remote Troubleshooting for Kansas City Information Networks
Immediate Online Consulting for Kansas City SystemsFor organizations located in Kansas City or anywhere in the state of Missouri, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls require fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with indirect expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where fast fixes somehow end up as major bills. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that allow the highest degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your system without compromising system security.

Progent's proven customer support reporting system includes detailed histories of all support that Progent's clients have been provided. Progent's team engineers have access to the specifics of assistance rendered to every Progent client by any consultant. This database of trouble tickets and resolutions is stored as a conveniently searchable proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other vast support databases and permit fast response from vendors' internal support staff so Progent's online consulting experts are able to find optimal resolutions quickly.

Online services provided by Progent to companies in Kansas City and anywhere in the state of Missouri include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for organizations with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the budget to support an in-house Help Desk Call Center but who want quick response from a reliable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or revamping your established one, evaluating or modifying Help Desk application software to meet the particular requirements of your business, or providing temporary online personnel to supplement your existing Help Desk Call Center group during demanding situations such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of veteran network professionals gives your clients in Kansas City or anywhere in the state of Missouri fast communication with a reliable technical support resource with extensive experience providing telephone-based help and remote repair service for networks powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a major driver of company efficiency, and Progent's intent is to fix instead of merely track technical issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Word, and Excel. To find out more information on Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Kansas City, or anywhere in the state of Missouri, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential problems before they expand into crashes, automated monitoring can ward off disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks that support a variety of operating systems.
How Your Kansas City Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Kansas City or throughout the state of Missouri, Progent's phone-based network support specialists are ready to provide professional and affordable IT help the moment your organization requires it. More than a decade of offering online tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Kansas City company deals with a regular independent consultant or maintains an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to address unexpected network crises or particularly challenging integration projects.

Details of Progent's Online Computer Support for Kansas City
Progent's online support, remote repair, network security expertise, and network administration services offer businesses in Kansas City or throughout the state of Missouri the greatest leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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