UNIX and Linux Online Consulting for Kansas City Small Office Networks
For small businesses located in Kansas City or anywhere in Missouri, Progent provides 24x7 remote support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of information system issues rapidly. This lowers immediate costs since solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally with incidental costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical remote service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at handling problems efficiently results in your business conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for online engineering help and troubleshooting for small business information networks. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to connect to your company's network remotely without compromising corporate security.
Progent's highly evolved service reporting application keeps extensive histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help provided to every client by every consultant. This history of issues and responses is organized as a readily exploitable proprietary database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with key vendors such as Cisco Systems and Microsoft make available additional vast support knowledge bases and to vendors' internal product engineers so Progent's online service specialists can determine the best solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Network Help from Progent
To initiate Progent's phone support in Kansas City or anywhere in Missouri or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online consulting professionals offer credentials in a comprehensive set of technologies. This wide range of technical skills allows Progent's engineers to manage practically any problem likely to take place in a small company network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with mixed-platform environments, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP experts, and ISSAP consultants.
Remote technical services available from Progent to customers in Kansas City and anywhere in the state of Missouri include:
UNIX, Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a wide array of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified management, and transitioning from older applications to Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency online help diagnosing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies a consultant's technical knowledge at the master level. CCIEs know how to handle the most intractable issues surrounding network design, deployment, maintenance, protection, and repair. Cisco CCIEs work with the highest priority with Cisco System's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise permits them to solve the most complex problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone access to a Cisco Systems authorized CCIE so your company can get immediate assistance for severe network infrastructure problems that are crippling worker productivity but are not within the comfort zone of your local IT support providers. Progent's CCIE engineers can communicate with your computer system via advanced remote support technology in order to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, VoIP systems, Catalyst family switches, as well as VPN solutions.
Certified MS Windows Support Progent's Microsoft-certified remote support experts offer computer system repair and IT assistance for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Partner consulting firm and can provide your business the expertise of support engineers who can show you how to configure, maintain and administer the extensive suite of Microsoft Windows Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Microsoft Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified System Security Consultants Progent's qualified CISM and CISSP network security consultants offer a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover quicky after a serious penetration. Security solutions offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email system from viruses, spam, and DHA attacks; and establishing round-the-clock proactive monitoring.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
Help Desk Services
Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for small organizations who don't have the money or time to build and maintain an internal Call Center but who require fast access to a dependable Help Desk with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.
Progent’s Virtual Call Center is intended for larger companies and serves as a transparent reinforcement of your current Call Center organization. Progent's Virtual Call Center can serve as a an escalation resource to handle the toughest network issues, or be available in hectic instances when your other resources are swamped.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk application software to handle the special requirements of your company, or providing temporary online personnel to reinforce your in-house Help Desk resources to deal with high-demand situations like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran network professionals offers your workers in Kansas City or anywhere in the state of Missouri immediate contact with a large network service group with extensive background providing phone help and remote repair service for IT systems powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a key enabler of business success, and Progent's aim is to fix rather than just annotate network issues.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff provides phone-based advanced engineering support and training in key application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Word, and MS Office Excel. To learn more concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative components of Mac environments by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Kansas City, or anywhere in the state of Missouri, online computer system monitoring support based on Microsoft Operations Manage (MOM), adapted by Progent to suit your business so your computer maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into downtime, automated monitoring can ward off disruptive and expensive information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or systems based on a mix of operating systems.
How Your Kansas City Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or e-mail information@progent.com.
Progent offers nationwide online phone support and consulting services for businesses who operate environments powered by variants of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft technology. Online network consulting offers maximum leverage for your information technology dollar by protecting client efficiency and limiting the time billed for computer analysis and repair. Advanced online access technology and experienced service specialists and consultants allow Progent to handle most IT issues without wasting time and expense by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA qualified security specialists to help with the toughest system issues.
Progent's Solaris platform support experts provide small companies and developers assistance with administering and supporting Solaris environments that operate with Microsoft-powered networks. Progent offers your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of expertise offers you an easy single source to show you how to build and maintain a protected and robust cross-platform network and communications solution that supports Solaris and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations including RedHat, SUSE, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's Virtual Help Desk Call Center services are an integrated extension of your in-house IT support staff. Virtual Help Desk can include advanced call center services such as a dedicated telephone number with customer-specific greeting. Progent can also rout calls directly to staff technicians who are specifically set up and trained to support your needs. Also, Progent's Help Desk Call Center staff can manage trouble tickets from any client trouble ticket software for seamless integration with your in-house technical services group. Benefits of Progent's Virtual Network Support Help Desk services include professional Microsoft and Cisco Help Desk expertise the moment you call, seamless expansion of your in-house resources, front-line support for urgent client problems, and by-the-minute billing.
With Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain the full benefits of bringing smart traffic control into their IT infrastructures. Cisco's Catalyst switch technology allows you to deploy capabilities that make your network infrastructure sufficiently robust to accommodate time-critical needs, scalable to facilitate growth, secure enough to protect restricted information, and designed for differentiating and controlling all traffic to streamline system performance. Progent's CCIE certified engineers can help you pick out and deploy Cisco Catalyst switches that make sense for your business. In addition, Progent's CISM and CISSP certified security consultants can show you how to create a strategic protection policy and configure Catalyst switches so they powerfully enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
Progent's E-Mail Guard is founded on Postini's managed services, which use patented pass-through technology rather than the store-and-forward approach for protect you from spam, email-borne viruses, Directory Harvesting Attacks, and Denial of Service Attacks. Under Postini's approach, email sent to your e-mail server is processed on the fly through Postini's protected data center. Postini’s Connection Manager uses heuristic rules analysis to detect behavior profiles common to Directory Harvest Attacks and immediately rejects Directory Harvest Attack messages. Postini's Content Filter then isolates spam and viruses from benign email using an in-memory procedure that takes only milliseconds.
For mid-size companies who need IT consulting services, Progent can deliver a variety of options such as on-site help, on-line assistance, phone-based Help Desk, 24x7 support with remote system monitoring, emergency staff augmentation, business relocation support, software development, and professional consulting. For medium-size companies in California or other areas covered by Progent's field engineers, Progent provides professional onsite help for solving technical issues rapidly and affordably.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business integrate and support Cisco’s security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the versatility to evolve with your 1:25 PM 6/28/2006growing business needs. Progent’s Cisco-qualified network consultants support Cisco’s comprehensive line of products aimed at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to get secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user authentication, authorization, and accounting from an easy-to-use Web interface.
Progent is looking for a range of on-staff employees such as motivated MCSEs; network experts who have Cisco CCNP or CCIE certification; and consultants for fault-tolerant system design with backgrounds in mobile connectivity, wireless networking, high-availability environments, disaster recovery planning, data preservation, and virtual servers. We are also hiring desktop support technicians, off-site troubleshooting specialists, and CISSP or CISA certified security consultants. Progent is also hiring veteran managers and administrators able to operate efficiently in our dynamic, virtual office environment. Progent works with independent professionals with specialized expertise and hands-on background in important IT topics outside Progent's main service focus. Our Experts Group includes freelance consultants who offer consulting and development support for strategic applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized knowledge of popular platforms such as Linux derivatives, Apple OS, or Solaris, or offer expert skills in areas such as telecom, web site design, Electronic Data Interchange, web commerce, or dbm programming. Independent contractors certified by us cooperate with our in-house consultants to provide end-to-end solutions for small and midsize company networks.
Progent’s computer outsourcing support offerings for small companies include planning Server 2003, Microsoft .NET Server, and Microsoft BackOffice systems, managing upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-site repair, resolving chronic integration problems, and creating a comprehensive security strategy. Progent can help you maximize network availability and performance with non-stop configuration, resilient network architecture, and proactive network monitoring. Progent also offers project management help for large-scale migrations and can help with requirements definition, resource identification, BOM production, vendor selection, purchasing coordination, and complete documentation. Progent’s IT outsourcing help also features education for office productivity packages such as Office XP.
The Cisco Unified Wireless Network infrastructure delivers cost-effective wireless solutions for business-critical mobility. Cisco's solution enables the identical degree of protection, flexibility, and maintainability for untethered LANs that organizations expect in their tethered LANs. This includes integrated world-class protection that detects, prevents, and self-corrects in reaction to familiar and unknown security attacks. This includes integrated mobility services such as voice support, location services, visitor access, and enhanced security. Cisco products have the flexibility and scalability to handle the needs of networks of all sizes, from small businesses to global corporations, for wireless campus environments or branch offices. The Cisco Unified Wireless Network allows organizations to exploit the RF environment to optimize business processes and enhance efficiency through a mobile workforce. Cisco's wireless solutions lower overall operational costs and simplifies LAN deployment, support, and management. Wireless products that Progent supports include Cisco's Aironet 1240AG access points, Cisco 1500 Series outdoor mesh access points, Cisco 1300 Series wireless bridges, the Cisco WLCM Routers, and Cisco's 4400 Series Wireless Network Controller.
If your office network mixes Solaris technology with MS Windows, Progent can assist you to incorporate your IT resources into a cohesive network that permits all your OS platforms to coexist for easy administration, transparent information exchange, high availability, enhanced performance, and tight security. Progent's Sun Solaris and MS Windows coexistence support offerings feature network architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote technical help and repair, on-site technical support, and help desk call center support.
Progent's CISSP qualified security experts, or Certified Information Systems Security Professionals, are consultant who have earned CISSP status as a result of extensive study and thorough examination. CISSP Certification recognizes mastery of a worldwide standard for IT security. American National Standards Institute has granted the CISSP status accreditation in the field of information security under ISO/IEC 17024. Areas of knowledge included within CISSP include Security Administration Procedures, Security Design and Models, Access Control Methodology, Applications Development Security, Operations Security, Physical Security, Cryptography, Communications, Internet Security, and Business Continuity Planning.
Progent's Check Point experts can show you how to choose and configure Check Point Firewall/VPN software and appliances powered by Check Point Software's technology to provide an affordable and efficient security defense for your business network. Progent can also help you configure other Check Point technologies including Check Point ZoneAlarm and Check Point FireWall with protection solutions from other vendors and provide a central stop for on-going network support, maintenance, training, and design expertise.
For small businesses located in Kansas City or anywhere in Missouri, Progent provides 24x7 remote support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and diagnostic issues.
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies a consultant's technical knowledge at the master level. CCIEs know how to handle the most intractable issues surrounding network design, deployment, maintenance, protection, and repair. Cisco CCIEs work with the highest priority with Cisco System's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise permits them to solve the most complex problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Progent's Microsoft-certified remote support experts offer computer system repair and IT assistance for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's qualified CISM and CISSP network security consultants offer a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover quicky after a serious penetration. Security solutions offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email system from viruses, spam, and DHA attacks; and establishing round-the-clock proactive monitoring.
