Fast Remote Support for Kansas City UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Kansas City or anywhere in the state of Missouri, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of network problems quickly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical remote service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid scenarios where fast fixes somehow turn into substantial tabs. Progent's penchant for dealing with technical issues quickly translates into your business spending less money.

Progent's Online Support Technologies
Over the years, Progent has refined a collection of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small company information systems. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's Technical Response Center to access your company's system without compromising corporate security.

Progent's powerful service reporting system keeps extensive documentation describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of support delivered to each Progent customer by every consultant. This database of problems and responses is stored as a quickly exploitable support database that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit fast response from manufacturers' internal product engineers so Progent's online service experts are able to arrive at the best resolutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Kansas City or anywhere in Missouri or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive array of disciplines. This wide range of capability permits Progent's consultants to tackle practically any problem that may take place in a small or midsize company network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To support customers with mixed-operating system environments, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based services Offered by Progent to clients in Kansas City and anywhere in the state of Missouri include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of computer technology such as system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can provide urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    Major Linux platforms for which Progent offers expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Kansas City, MissouriThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and validates an individual's technical knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn challenges occurring in network planning, deployment, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience permits them to fix the most complex problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few support providers make CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get timely support for serious network infrastructure issues that are lowering business efficiency but are outside the scope of your regular network support personnel. Progent's Cisco CCIE engineers can communicate with your network by means of the latest remote support tools in order to perform fast, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.

  • Authorized Microsoft Windows Experts
    Windows Experts for Kansas City, MissouriProgent's Microsoft-certified online service experts offer computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help you with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server design, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide range of online PC desktop services such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Professionals
    CISSP Certified Network Security Engineers for Kansas City, MissouriProgent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; protecting your email system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special projects that small companies often need. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
  • Call Center Support
    Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller organizations who lack the money or time to support an in-house Help Desk but who need quick response from an efficient Call Center with proficient phone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a transparent supplement to your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle complex computer system challenges, or be available in those circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to meet the particular needs of your corporation, or providing occasional phone support staff to work with your existing Help Desk Call Center team during demanding scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of veteran network experts offers your clients in Kansas City or anywhere in the state of Missouri immediate communication with a dependable support resource with extensive background providing phone consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a crucial enabler of business performance, and Progent's goal is to solve and not simply track IT issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides online professional consulting support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Project, Word, and Excel. To read more on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can nurture the creative aspect of Mac computing by offering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio or video or establishing an audio/video production lab.

    Remote Network Monitoring Services
    Progent offers companies in Kansas City, or anywhere in the state of Missouri, remote network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By detecting possible issues before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that support a variety of platforms.

How Your Kansas City Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

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