Fast Phone Consulting for Kansas City UNIX, Linux, or Sun Solaris SystemsFor small companies in Kansas City or anywhere in the state of Missouri, Progent offers support for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network issues rapidly. This reduces immediate costs since service calls require a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves additionally in incidental costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical online support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick fixes manage to end up as large bills. Progent's skill at dealing with problems quickly results in your company saving cash.

Progent's Remote Support Tools
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that promote the highest level of effectiveness for remote technical support and repair for small company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to interface to your company's environment without breaching corporate security.

Progent's advanced technical support reporting application includes comprehensive documentation describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to every Progent client by every Progent consultant. This database of problems and repairs is stored as an easily accessible support database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and formal partnerships with key technology companies including Cisco and Microsoft make available additional massive support databases and permit quick access to vendors' in-house product engineers so Progent's remote service experts can determine optimal solutions in the least time.

Get Online UNIX, Linux, Solaris, or Mac OS X Technical Support from Progent
To access Progent's phone support in Kansas City or anywhere in Missouri or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's online support professionals offer advanced credentials in an extensive set of technologies. This wide range of capability allows Progent's consultants to manage almost any crisis that may take place in a small or midsize business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To help customers with mixed-operating system environments, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Online technical services Offered by Progent to companies in Kansas City and anywhere in the state of Missouri include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services address a wide spectrum of information technology including system infrastructure, messaging systems, system and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from older systems to current Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Consultants for Kansas City, MissouriThe Cisco CCIE credential is the top recognition for network engineers, and validates a person's technical knowledge at the expert level. CCIEs can resolve even the most complex issues associated with network design, deployment, maintenance, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and developing workarounds or locating program patches. CCIEs offer excellent cost-effectiveness because their broad experience allows them to solve even the most intractable problems quickly. In common instances, less qualified engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can get urgent help for severe network problems that are crippling business productivity but are outside the comfort zone of your local network service resources. Progent's CCIE support experts can interface to your computer system via advanced remote troubleshooting tools in order to provide quick, secure, and affordable analysis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN products.

  • Authorized Windows Support
    MS Windows Expertise for Kansas City, MissouriProgent's Microsoft-certified online support professionals offer computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad array of remote PC desktop support services such as Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Engineers
    CISSP Qualified System Security Consultants for Kansas City, MissouriProgent's qualified CISSP and ISSAP network security engineers can provide a range of security solutions that can bolster the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recover rapidly following a serious penetration. Security consulting services offered by Progent cover thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; installing firewalls; designing safe architectures for off-site and mobile communication; securing your email infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses frequently need. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center support programs for small and midsize companies with networks based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require quick response from an effective Call Center with proficient phone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless extension of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource to handle the most difficult technical challenges, or be available in overflow circumstances when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center software to handle the unique demands of your business, or adding temporary phone support personnel to supplement your internal Help Desk team during unusually busy events like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your computer users in Kansas City or anywhere in the state of Missouri rapid communication with a dependable network service group with extensive background delivering telephone-based help and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a significant contributor to company success, and Progent's policy is to resolve rather than just report network issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional engineering support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and MS Office Excel. To learn additional information about Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the artistic components of Apple Mac environments by delivering phone-based help services and training in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Kansas City, or anywhere in the state of Missouri, online network and server monitoring services powered by MS System Center Operations Manager 2007, enhanced by Progent for your environment so your computer support is proactive and automated. By uncovering potential problems before they evolve into downtime, remote monitoring can ward off stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft networks, or systems powered by a mix of platforms.

How Your Kansas City Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.

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