Immediate Remote Help for Kansas City UNIX or Linux SystemsFor small companies in Kansas City or anywhere in the state of Missouri, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. This reduces immediate costs because service calls take up a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing policy for online support is designed to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where fast repairs manage to turn into big tabs. Progent's penchant for disposing of problems quickly results in your business conserving money.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies which allow the maximum degree of effectiveness for online technical support and repair for small and midsize business information systems. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's environment without breaching corporate security.

Progent's proprietary customer support reporting system stores extensive histories of the support that Progent's customers have received. Progent's team service personnel have the benefit of the records of support provided to every customer by every Progent engineer. This archive of problems and solutions is structured as a conveniently accessible support database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and formal partnerships with important industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and allow fast access to vendors' internal product engineers so Progent's online consulting specialists can come up with the best resolutions quickly.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's remote support in Kansas City or anywhere in Missouri or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's online technical service engineers offer advanced credentials in an extensive set of disciplines. This wide range of capability enables Progent's consultants to manage almost any problem that may occur in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To help businesses with multi-platform environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services available from Progent to customers in Kansas City and anywhere in the state of Missouri include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services address a wide spectrum of computer technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from older systems to current Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Kansas City, MissouriThe Cisco CCIE certification is the top accreditation for networking engineers, and indicates a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most complex problems occurring in network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their broad experience permits them to solve the most complex problems rapidly. In common instances, less qualified engineers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Few support firms make CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive timely support for severe network issues that are lowering worker productivity but are not within the comfort zone of your ordinary IT service personnel. Progent's Cisco CCIE support experts can interface to your computer system via state-of-the-art remote troubleshooting tools in order to provide quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Expertise
    MS Windows Support for Kansas City, MissouriProgent's Microsoft-qualified remote support experts can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of remote PC desktop support including Windows 7 integration, moving to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified System Security Specialists for Kansas City, MissouriProgent's accredited CISSP and ISSAP security engineers offer a variety of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; building safe mechanisms for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for small companies who lack the money or time to support an in-house Help Desk but who want quick response from a dependable Help Desk with proficient phone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless extension of your established Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation option for the most difficult technical challenges, or be ready in hectic situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or enhancing your existing organization, evaluating or enhancing Help Desk Call Center application software to address the unique requirements of your business, or providing occasional phone support staff to work with your in-house Help Desk Call Center team during unusually busy events like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of experienced network consultants provides your customers in Kansas City or anywhere in the state of Missouri fast communication with a large support resource with substantial background offering phone consulting and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a key driver of company success, and Progent's aim is to fix instead of just record IT problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To find out more information about Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac experts can support the imaginative components of Macintosh systems by offering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or setting up an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Kansas City, or anywhere in the state of Missouri, online computer system monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to suit your business so your computer support is proactive rather than reactive. By spotting looming issues before they result in full-scale emergencies, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or systems powered by a combination of operating systems.

How Your Kansas City Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.

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