Immediate Online Support for Kansas City UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Kansas City or anywhere in Missouri, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's remote support services offer exceptional leverage because they have the practical experience and the sophisticated tools to resolve most network issues rapidly. This reduces immediate costs since service calls take up fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect costs by minimizing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor repairs somehow turn into big tabs. Progent's penchant for solving technical issues quickly results in your business spending less cash.

Progent's Remote Support Tools
Over time, Progent has developed a collection of customized tools and field-proven methodologies that promote the highest degree of efficiency for remote help and troubleshooting for small company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to access your environment remotely without compromising corporate security.

Progent's highly evolved customer support reporting system keeps thorough documentation for all support that Progent's clients have received. Progent's team consultants have access to the details of all help provided to every client by every consultant. This database of issues and responses is structured as a conveniently searchable proprietary knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and formal relationships with major technology companies such as Cisco and Microsoft make available additional massive support databases and allow quick response from vendors' internal support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions promptly.

Initiate Remote UNIX, Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's phone services in Kansas City or anywhere in Missouri or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's remote technical support professionals have credentials in an extensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to resolve almost any crisis likely to occur in a small or midsize company information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To support businesses with multi-platform environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Remote support provided by Progent to small businesses in Kansas City and throughout the state of Missouri include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide spectrum of information technology including network architecture, email systems, system and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy applications to current Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can offer urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Kansas City, MissouriThe Cisco CCIE certification is the premier recognition for network professionals, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most difficult problems occurring in network infrastructure design, integration, management, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating program updates. CCIEs provide excellent value because their depth of expertise allows them to resolve the most complex problems rapidly. In common cases, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few consulting firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can get immediate assistance for complex network problems that are crippling business efficiency but are outside the scope of your regular computer support providers. Progent's CCIE engineers can communicate with your computer system via advanced remote support technology to provide quick, safe, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Experts for Kansas City, MissouriProgent's Microsoft-certified remote service professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad range of online desktop support including Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Certified System Security Engineers for Kansas City, MissouriProgent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract projects that small businesses frequently request. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are designed for smaller businesses who don't have the resources to assemble and manage an internal Help Desk but who want quick communication with an effective Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent reinforcement of your established Helpdesk team. Progent's Virtual Help Desk Call Center can operate as an escalation resource for the toughest technical challenges, or be ready in those circumstances when your other support engineers are too busy.

    Progent's Help Desk consulting services can support you in establishing an effective new Call Center or enhancing your existing organization, identifying or customizing Call Center software products to meet the unique requirements of your company, or adding temporary phone support staff to supplement your in-house Help Desk Call Center resources to handle high-demand scenarios such as software migrations, mass updates, or installing new business software.

    Progent's Call Center team of seasoned network experts offers your computer users in Kansas City or anywhere in the state of Missouri quick contact with a large support resource with extensive experience delivering phone help and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's aim is to fix and not just annotate network issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Office Excel. For additional information about Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can support the imaginative elements of Apple Mac environments by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or integrating an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Kansas City, or anywhere in the state of Missouri, remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By detecting possible problems before they result in network outages, automated monitoring can minimize stressful and costly information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or networks based on multiple platforms.

How Your Kansas City Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.