Urgent Phone Technical Support for Kansas City UNIX, Linux, or Solaris SystemsFor small and midsize companies in Kansas City or anywhere in the state of Missouri, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's remote support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to solve most network issues quickly. This reduces immediate expenses because solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted executives.

Progent's billing model for online help is designed to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs manage to turn into major tabs. Progent's skill at solving problems quickly results in your company spending less cash.

Progent's Remote Support Tools
Over the years, Progent has developed an array of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for online technical support and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to interface to your company's network remotely without breaching system security.

Progent's highly evolved service reporting application includes thorough records for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of assistance provided to each customer by any consultant. This database of anomalies and solutions is structured as an easily accessible support knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and formal partnerships with major vendors including Cisco and Microsoft permit access to other vast technical support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to find the most efficient solutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Network Support from Progent
To access Progent's remote services in Kansas City or anywhere in Missouri or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's remote support experts have credentials in a comprehensive set of disciplines. This wide range of capability allows Progent's consultants to resolve virtually any emergency that may take place in a small or midsize business network. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To help companies with mixed-OS environments, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support provided by Progent to customers in Kansas City and anywhere in the state of Missouri include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote support services cover a broad spectrum of computer technology including system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Consultants for Kansas City, MissouriThe Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and indicates an individual's networking skills at the master level. Cisco CCIEs can handle even the most intractable challenges encountered in network infrastructure planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional value because their deep experience enables them to fix the most complex problems rapidly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so you can get immediate assistance for complex network infrastructure problems that are impacting business efficiency but are not within the experience of your regular network maintenance providers. Progent's CCIE support experts can communicate with your network via advanced remote troubleshooting technology to provide efficient, safe, and economical diagnosis and repair. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus VPN technology.

  • Authorized Windows Support
    MS Windows Experts for Kansas City, MissouriProgent's Microsoft-certified online service experts can provide network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of support professionals who can help your company with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Qualified System Security Specialists for Kansas City, MissouriProgent's accredited CISSP and ISSAP security consultants can provide a range of system protection solutions to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly after a serious breach. Security consulting services available from Progent include: comprehensive security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; establishing secure mechanisms for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who don't have the budget to create an internal Help Desk but who need fast response from a reliable Call Center with professional phone assistance as well as the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless supplement to your existing Helpdesk resources. Progent's Virtual Call Center can serve as an escalation option to handle complex network problems, or be ready in those situations when your other service providers are overwhelmed.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Call Center software to meet the particular requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk resources during high-demand scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of veteran network experts gives your clients in Kansas City or anywhere in the state of Missouri fast access to a large technical support group with years of experience providing telephone-based help and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a key enabler of company success, and Progent's target is to solve instead of just document network issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply phone-based professional engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as CRM, MS Project, MS Office Word, and Microsoft Excel. To learn additional information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the artistic components of Mac environments by delivering phone-based consulting services and training in graphics, sound, and video. Progent's consultants can provide help in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Kansas City, or anywhere in the state of Missouri, online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into downtime, remote monitoring can ward off stressful and costly network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft systems, or networks that support a mix of operating systems.

How Your Kansas City Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

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