Immediate Remote Help for Kansas City Computer Systems
Fast Remote Help for Kansas City SystemsFor companies in Kansas City or anywhere in the state of Missouri, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools needed to solve the majority of information system problems quickly. This lowers immediate costs because solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in incidental costs by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you receive. Unlike many online support firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate situations where quick fixes manage to turn into large bills. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized technologies and field-tested processes which allow the highest degree of effectiveness for online consulting and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's network without breaching corporate security.

Progent's proven technical support database system maintains detailed documentation of all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of services provided to each client by every Progent consultant. This database of anomalies and responses is organized as an easily searchable internal knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's online service specialists can come up with the best solutions in the least time.

Online technical support services offered by Progent to companies in Kansas City and anywhere in the state of Missouri include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's top corporations. The ProSight series of network monitoring and management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the money or time to support an in-house Call Center but who need fast access to a reliable Help Desk with professional phone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent extension of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex computer system challenges, or be ready in those situations when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center team of experienced information technology experts gives your customers in Kansas City or anywhere in the state of Missouri fast contact with a large technical support resource with substantial background delivering telephone-based consulting and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of business performance, and Progent's aim is to fix instead of just record IT problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and education in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so your network support is proactive and automated. By spotting looming trouble spots before they cause full-scale emergencies, automated monitoring can avoid stressful and costly service crises. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems powered by multiple OS platforms.
How Your Kansas City Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Kansas City or anywhere in the state of Missouri, Progent's online network support engineers can deliver effective and affordable IT help the moment your company needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Kansas City office works with a regular independent support technician or maintains a full time IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with unexpected system crises or particularly complicated integration projects.

Features of Progent's Online Network Services for Kansas City
Progent's phone support, Internet-based repair, network security expertise, and system administration services offer companies in Kansas City or throughout the state of Missouri unparalleled leverage for your support budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, at the front lines of IT support, performing a broad range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a consultant with proven approaches for applying computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to each client. The discipline of detailing and organizing support activity results in more effective service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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