Immediate Remote Troubleshooting for Kansas City Information Networks
Immediate Phone Technical Support for Kansas City NetworksFor businesses in Kansas City or anywhere in the state of Missouri, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's online technical support experts provide exceptional value due to the fact that they possess the practical experience and have access to the advanced technology necessary to resolve most information system problems rapidly. This reduces direct expenses since solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike many online service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where fast repairs somehow end up as big bills. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized tools and field-tested methodologies that allow the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to communicate with your environment without compromising corporate security.

Progent's proven service reporting application stores thorough histories for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of services provided to every customer by every engineer. This archive of anomalies and resolutions is structured as a quickly accessible proprietary knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up additional extensive support databases and permit priority response from manufacturers' in-house support staff so Progent's online service specialists can find the most efficient resolutions in the least time.

Online technical services provided by Progent to companies in Kansas City and throughout the state of Missouri include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the money or time to create an internal Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with professional phone assistance plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Help Desk Call Center software to meet the special needs of your company, or providing temporary online staff to supplement your internal Help Desk Call Center resources to deal with high-demand events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center team of experienced information technology professionals gives your customers in Kansas City or anywhere in the state of Missouri quick access to a large technical support group with years of experience offering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key contributor to business success, and Progent's goal is to fix and not merely track IT issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting support and training in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Word, and MS Excel. For more information on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Kansas City, or anywhere in the state of Missouri, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they cause crashes, proactive monitoring can avoid stressful and expensive network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on a variety of platforms.
How Your Kansas City Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Kansas City or anywhere in the state of Missouri, Progent's online network support engineers are ready to deliver expert and affordable IT help whenever your company has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Kansas City office works with a local freelance consultant or maintains an in-house organization that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix unexpected network crises or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Kansas City
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services offer companies in Kansas City or anywhere in the state of Missouri unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk Call Center support and system management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad variety of IT tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to each client. The discipline of documenting and archiving support activity allows more effective support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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