Fast Online Help for Kansas City Computer Systems
Fast Online Consulting for Kansas City SystemsFor organizations in Kansas City or anywhere in the state of Missouri, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. This lowers immediate costs since solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike typical remote support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid situations where fast repairs somehow end up as major tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies which allow the maximum level of effectiveness for remote consulting and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your system without violating system security.

Progent's proven customer support reporting system maintains extensive records describing the service that Progent's clients have been provided. Progent's team consultants have access to the records of all help provided to each client by every Progent engineer. This database of issues and responses is structured as a quickly searchable support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to find the best resolutions quickly.

Remote services available from Progent to businesses in Kansas City and throughout the state of Missouri include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the budget to create an internal Call Center but who need fast access to a reliable Help Desk with professional phone support as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk application software to handle the particular needs of your business, or adding occasional phone support staff to supplement your in-house Help Desk group to handle high-demand events like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your customers in Kansas City or anywhere in the state of Missouri rapid communication with a large technical support group with extensive background offering phone support and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a crucial contributor to company performance, and Progent's policy is to solve instead of merely track technical issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group provides online professional engineering expertise and education in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Kansas City, or anywhere in the state of Missouri, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they grow into network outages, system monitoring can minimize disruptive and costly service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of operating systems.
How Your Kansas City Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Kansas City or throughout the state of Missouri, Progent's online network support engineers are ready to deliver professional and affordable IT support whenever your business needs it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Kansas City organization deals with a regular independent consultant or employs a full time organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with sudden network emergencies or especially tough integration projects.

Features of Progent's Remote Network Support for Kansas City
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give offices in Kansas City or anywhere in the state of Missouri unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your company world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT background, refined support tools, and familiarity with corporate IT allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, at the front lines of IT service, executing a broad range of technical projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This means that you get not only expert IT help, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each client. The discipline of documenting and archiving support activity allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















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