Immediate Online Support for Kansas City Computer Networks
Immediate Phone Support for Kansas City NetworksFor businesses in Kansas City or anywhere in Missouri, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the practical background and have access to the advanced tools necessary to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions require minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many remote service firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with situations where quick repairs manage to turn into major bills. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven methodologies which ensure the maximum level of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your computer system remotely without breaching network security.

Progent's sophisticated customer support reporting system maintains extensive records for the support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services rendered to every customer by any Progent engineer. This history of issues and resolutions is structured as a quickly searchable support knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Online support provided by Progent to companies in Kansas City and anywhere in the state of Missouri include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the budget to build and maintain an in-house Call Center but who need quick response from an effective Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent reinforcement of your established Helpdesk resources. Progent's Virtual Call Center can operate as a an escalation option to handle the toughest network challenges, or be ready in overflow situations when your other resources are overwhelmed.

    Progent's Help Desk Call Center staff of experienced network professionals gives your customers in Kansas City or anywhere in the state of Missouri quick assistance from a dependable network service group with years of experience delivering telephone-based consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a major contributor to company performance, and Progent's goal is to solve and not merely document technical issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Kansas City, or anywhere in the state of Missouri, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they cause crashes, remote monitoring can head off disruptive and costly network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a combination of OS platforms.
How Your Kansas City Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Kansas City or anywhere in the state of Missouri, Progent's online computer support specialists are ready to deliver effective and affordable system support the instant your business has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Kansas City business relies on a regular freelance support technician or employs an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or particularly complex integration projects.

Features of Progent's Online Computer Services for Kansas City
Progent's phone help, Internet-based repair, system security expertise, and system management services offer companies in Kansas City or anywhere in the state of Missouri unparalleled leverage for your support investment. Whether you need occasional telephone support and remote network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 integration, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports sent by every staff member to every client. The discipline of documenting and organizing service activity allows more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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