Remote Computer Support Services for

Even if your Kansas City company relies on a local independent consultant or maintains a full time IT staff that know how to handle common network problems, Progent’s Microsoft certified engineers offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to resolve sudden network crises or particularly complicated integration problems.

Features of Progent's Remote Network Services for Kansas City
Progent's online support, remote repair, system security expertise, and network administration services offer small companies in Kansas City or throughout the state of Missouri the greatest leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

• Fast Phone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small companies in Kansas City and is also ideal for customers in more remote areas of Missouri that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a broad array of Microsoft support utilities, service information, and on-going training.

• By the Minute Billing to Minimize Costs
  Progent provides online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for online service and asks for no periodic subscription fee. This keeps you from paying big bills for routine repairs.

• Access to Cisco Network Architecture Experts
  As a Registered Partner for Cisco, Progent can provide access to authorized professionals with experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected connectivity for local and remote networking.

• Application Specialists Group
  Progent's basic support services include system integration, MS Exchange Server consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support for specific business applications. Support available from the Application Experts Group includes:
  • Great Plains Software Support and Programming
  • Microsoft Customer Relationship Management Help
  • MS Project Support
  • MS Office Excel Programming
  • MS Word Consulting
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Support
  • Apple Macintosh Support
  By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that match the specific needs of your business.

• Sophisticated Online Connectivity Tools
  Protected online access permits Progent's service professionals to observe precisely what your users see. This makes it possible to find fast solutions to issues that could otherwise demand a costly onsite service call. Cutting-edge online access software and experienced engineers combine to enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.

• Support for Popular VPN Gateways
  Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

• Round-the-Clock Support for Maximum Network Availability
  For small organizations with vital applications, Progent can provide 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.

• Help Desk Call Center
  Progent's Help Desk support programs are intended especially for budget-conscious small organizations whose clients need immediate access to a Help Desk service with effective telephone support and full escalation ability.

Benefits of Progent's Network Help for Small Businesses in Kansas City
Progent's remote network troubleshooting services enable your City# small business to experience the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic worth by being increasingly available, efficient, and protected. Benefits to your business include:

• Seamless virtual expansion of your local IT resources
  With most small businesses in Kansas City and throughout Missouri, nearby computer service providers, whether consisting of outside consultants or an internal IT staff, can resolve typical network issues. However, major troubles may occur when local support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call support specialists provide an easy, quick, and economical solution to supplement your regular help and to pass on useful knowledge to increase your capability to handle future issues in-house.

• Less Dependence on Individual Service Providers
  For IT maintenance, small offices commonly rely on independent freelance service providers. Although freelance consultants carry less internal costs than big consulting firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of fallback help may force your company to go without assistance during an emergency. As your small business grows, network downtime and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your IT system is always available.

• Build a Solid Basis for Smooth Growth
  Small companies often start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such badly designed environments require careful assessment, smart strategic planning, and wide IT knowledge to evolve to a system architecture that can offer the stable foundation to meet current business requirements and ease future growth.

• Interact with Solution Providers Rather Than Technology Vendors
  Small companies require guidance and technical education to negotiate an ever more complicated maze of technology options capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's products. Network support and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable small offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over=stretched internal resources.

Progent adds value by offering:

• Certified Knowledge of Microsoft's Complete Range of Server Platforms
  Progent can provide world-class expertise for Microsoft’s leading server platforms with services such as Microsoft Windows Server 2003 help, Microsoft Windows 2000 migration, Windows NT Server upgrades, Exchange Server 2003 integration, Microsoft Exchange 5.5 Server and Exchange Server 2000 moves, and SQL Server 2005 help.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, in the trenches of network support, executing a broad range of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for using computer knowledge to solve actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

• Complete Documentation of Delivered Services
  Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each consultant to each client. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Businesses who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MOM allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.