Fast and Affordable Remote Technical Support for Kansas City IT Networks
Fast Phone Technical Support for Kansas City SystemsFor organizations located in Kansas City or anywhere in Missouri, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer excellent leverage because they possess the real-world background and have access to the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical remote service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast fixes manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized technologies and proven processes that permit the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to access your environment remotely without compromising corporate security.

Progent's advanced service reporting application stores extensive records for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help delivered to every customer by every Progent consultant. This history of trouble tickets and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.

Remote support offered by Progent to clients in Kansas City and anywhere in the state of Missouri include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight line of outsourced network management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for companies who don't have the resources to support an in-house Help Desk Call Center but who want quick access to an effective Call Center with professional telephone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless reinforcement of your existing Call Center team. Progent's Virtual Call Center can serve as a an escalation option to handle the toughest network challenges, or be available in those circumstances when your other support engineers are too busy.

    Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Kansas City or anywhere in the state of Missouri fast access to a reliable technical support group with years of background providing telephone-based consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a major contributor to company efficiency, and Progent's aim is to resolve rather than simply record network problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Kansas City, or anywhere in the state of Missouri, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so that your computer support is proactive and automated. By anticipating possible problems before they expand into network outages, system monitoring can minimize stressful and costly network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or networks powered by multiple platforms.
How Your Kansas City Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote expertise with Windows, Mac OS X, or Linux environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Kansas City or anywhere in the state of Missouri, Progent's online network support engineers are ready to provide expert and cost-effective system help whenever your business has to have it. More than 15 years of delivering remote tech support has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Kansas City company works with a regular independent support technician or maintains a full time organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to handle sudden network crises or especially complex integration projects.

Benefits of Progent's IT Support for Businesses in Kansas City
Progent's online technical help services enable your Kansas City company to experience the advantages of on-call, enterprise-level network support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by being more reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most offices in Kansas City and throughout Missouri, nearby computer service resources, whether consisting of outside consultants or an internal IT staff, can solve the majority of technical issues. On the other hand, IT crises sometimes strike when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's online support experts give you an easy, quick, and budget-friendly solution to augment your regular resources and to transfer valuable information to increase your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback personnel may force your business to wait for help during an IT crisis. As your network grows, system downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Companies typically begin with an information architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs often get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the success of the organization. These badly designed systems need proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to handle current business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies require guidance and technical education to negotiate an ever more complicated array of product alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's products. IT support and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Family of Server Platforms
    Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 integration, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to allow simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by each consultant to every customer. The discipline of detailing and archiving service activity results in more effective support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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