Fast and Affordable Remote Technical Support for Kansas City IT Networks
Fast Phone Technical Support for Kansas City SystemsFor organizations located in Kansas City or anywhere in Missouri, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer excellent leverage because they possess the real-world background and have access to the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical remote service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast fixes manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized technologies and proven processes that permit the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to access your environment remotely without compromising corporate security.

Progent's advanced service reporting application stores extensive records for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help delivered to every customer by every Progent consultant. This history of trouble tickets and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.

Remote support offered by Progent to clients in Kansas City and anywhere in the state of Missouri include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the resources to support an in-house Call Center but who need fast response from an efficient Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk Call Center application software to address the particular requirements of your business, or adding temporary phone support staff to reinforce your internal Help Desk Call Center group to deal with demanding situations such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your workers in Kansas City or anywhere in the state of Missouri rapid contact with an effective technical support resource with extensive background offering telephone-based consulting and remote repair service for IT systems powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a crucial driver of company productivity, and Progent's goal is to fix rather than just record IT problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Group provides online and in-depth engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, MS Word, and Microsoft Excel. To learn additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Kansas City, or anywhere in the state of Missouri, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so your computer support is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or systems that support a variety of operating systems.
How Your Kansas City Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Kansas City or throughout the state of Missouri, Progent's phone-based computer support specialists can deliver expert and economical system help the instant your organization has to have it. More than 15 years of providing online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix computer problems quickly while eliminating the expense and lost time associated with on-site service visits.

Even if your Kansas City business relies on a local freelance consultant or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to fix sudden system crises or especially complicated integration projects.

Details of Progent's Online Network Services for Kansas City
Progent's online help, Internet-based repair, network security consulting, and network management services offer offices in Kansas City or anywhere in the state of Missouri unparalleled leverage for your support budget. Whether you need one-time phone support and remote network repair or full-time Help Desk outsourcing support and network management, Progent's experts can provide your organization world class IT support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Kansas City and is also ideal for networks in more remote areas of Missouri that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a broad selection of Microsoft support tools, service information, and continuing education.

  • By the Minute Billing to Minimize Costs
    Progent provides online help on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for phone help and imposes no periodic subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for simple fixes.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Registered Partner for Cisco, Progent can provide help from on-staff professionals with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Experts Team
    Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Help available from the Application Experts staff includes:
    Microsoft Dynamics GP Support and Customization
    Microsoft Office Project and Project Online Training
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Expertise
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Software Programming and Microsoft SQL Server 2014 Software Development and Troubleshooting
    Oracle Database Administration and Application Development
    MySQL DBA Services and Application Design
    Apple Mac Integration
    Amazon MWS Application Development

    By offering a full service one-stop resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that fit the special requirements of your business.

  • State of the Art Remote Access Tools
    Protected online access allows Progent's support professionals to observe precisely what your users see. This makes it possible to find quick solutions to problems that might otherwise demand a costly personal visit. Effective online access tools and expert technicians together allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network monitoring.

  • Compatibility with Popular VPN Products
    Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.

  • Round-the-Clock Support for High System Availability
    For organizations with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.

  • Help Desk Services
    Progent's Help Desk support services are intended specifically for budget-constrained companies whose clients need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of technical background, refined remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional experience, at the front lines of IT service, performing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a consultant with field-tested approaches for using technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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