Expert Remote Technical Support for Killeen, Texas Networks from Certified Consultants
Small companies have traditionally been underserved by large network service organizations. Some small companies permit themselves to become dangerously reliant on freelance consultants or small consulting firms who don't have the bandwidth or extensive skill sets to react promptly or efficiently to technical crises. Still other small companies turn to giant service providers that employ personnel able to offer standardized fixes for ordinary issues but who are missing the background and technical scope to handle the diversity of environments and absence of standardization typical of small business IT networks.

Progent's time-tested methodology for providing affordable and successful technical support to small businesses has made Progent one of the top Microsoft Gold IT consulting organizations in the industry. Progent has delivered remote support to companies in every state in the United States and offers in-person help in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house IT service staff. Co-sourcing can cut costs and minimize technical risks for major projects like software design and development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to plan and execute your cloud computing strategy.

Primary Practice Areas Serviced by Progent for Office Networks in Killeen, Texas
Progent's team of world-class support professionals offers support for virtually all facets of information systems found in companies of all sizes. Practice areas served by Progent in Killeen include:

Service Delivery Options Available for Killeen, Texas Companies
Progent has a variety of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Support Model promotes fast response, comprehensive service records, dependable follow-through, and strict expense control for an array of IT support delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix hardware and software problems without the cost or delay of in-person service visits. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: on-premises service technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for in-person support visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Helpdesk with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since smaller companies usually are constrained by limited information technology funds and can spare little management bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that business information systems stay up and running. Read more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability network consulting, server virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and massive software upgrades, longer term initiatives such as business reporting application development and customization, relational database application programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, security, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also simple for customers to migrate to a different service firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can help with advanced security programs such as SIEM solutions to help companies comply with industry standards and statutory regulations for network information security and reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to companies trying to increase the productivity of their IT network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the forefront of network support, executing a wide variety of IT projects for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not just expert technical skills, but also a support engineer with proven approaches for resolving actual network problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates major bills for quick repairs. Another advantage of granular pricing is that customers will be less tempted to permit incipient problems to stay unaddressed until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to every customer. The discipline of documenting and archiving service activity results in more effective service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who employ internal IT staffs gain when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
In case your Killeen, Texas business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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