Killeen, TX Remote Help from Certified Computer Service Professionals
Progent's computer tech support services can provide your Killeen, TX business budget-friendly and dependable access to Microsoft and Cisco certified network engineers. By providing network support service when you need it, offering specialized expertise for key applications, delivering unique services such as automated network monitoring, and billing only for services you use, Progent gives your Killeen, Texas company an economical solution for optimizing the profitability of small office networks. Whether you have an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations to create and manage a reliable and safe IT network and to benefit from fast availability of the skilled support usually restricted to businesses who are able to support a sizeable in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house network support staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application programming, business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can also offer access to accredited experts to help your company to design and implement a sensible cloud strategy.

Key Technologies Serviced by Progent for Business Networks in Killeen, Texas
Progent provides the support of accredited experts for all facets of network technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Killeen, Texas Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing computer support is based on the Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast support, thorough service documentation, consistent follow-up, and tight expense monitoring across a range of IT support delivery alternatives that include remote repairs, onsite support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can help customers to analyze and repair network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to resolve most network issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to give small companies the optimal solution: in-person support technicians when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who need prompt and dependable support from a professional Help Desk with efficient phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Because smaller businesses usually are constrained by limited information technology budgets and can spare scant management attention for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to make sure that small business information systems stay up and running. Learn more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, non-stop it system consulting, virtual server strategies, plus configuration, customization and training for business software including accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects such as site moves and massive system migrations, longer term initiatives such as management information application development and support, relational database application development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent can host critical business applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and performance than is feasible with the type of on-site data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that support the gear of some of the world's largest information technology companies, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, security and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and scalability but that is also simple for clients to migrate to another service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the customer's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Killeen, Texas Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate network support enable small and midsize companies to sidestep the problems associated with excessive reliance on small support organizations or freelance engineers.

Teaming with Progent allows your company to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, small companies often rely heavily on individual consultants. Although freelance support providers carry lower overhead than more substantial IT service firms and can typically charge nominally smaller rates, individuals are often too overworked to respond quickly to urgent network problems. If a freelance engineer is busy with another customer, sick, on vacation, or in class, the absence of replacement staff may force your business to wait for assistance in case of a crisis. The more your company grows, network unavailability or difficulties with critical applications become more expensive. The money you believed you were conserving on an independent consultant can disappear quickly due to lost output. Also, when freelance engineers encounter new problems, the lack of a big engineering group to fall back on for advice requires them to learn in place while your organization ends up with the costs for their ongoing training.

  • Gain Access to Experts in Complex Information Technology Issues
    Many smaller support firms or independent consultants focused on small company network consulting may excel at delivering routine fixes but don't have the background to deal cost-effectively with complicated IT environments with mixed operating systems, many locations, VoIP systems, remote clients, integrated financial and analytical applications, eCommerce, and custom business software. Progent's background with worldwide enterprises and Progent's extensive group of specialists can benefit your small business because enterprise networks are characteristically complicated, integration issues require thorough understanding of in numerous technical areas, and reaching a high level of robustness, availability, and security calls for enterprise-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often begin with a network implemented on a tight budget. Without a solid basis, a series of band-aid fixes often get piled on top of a marginal foundation. As a business grows, reliability and expandability issues can hinder the productivity of the business. Such networks require proper evaluation, smart strategic planning, and in-depth experience to upgrade to a network environment that will act as the reliable foundation to handle critical business requirements and ease future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Smaller companies require guidance and education to navigate through an ever more complicated array of IT alternatives available for accelerating growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This permits Progent to align technical support services with the real needs of clients. Mixing IT support and product selling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being based on the actual needs of a small business.

How to Contact Progent
In case your Killeen, Texas company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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