Low-cost Computer Help from Microsoft and Cisco Qualified Experts for Companies in Killeen, TX
By delivering world-class support whenever you require it, providing specialized knowledge for key business applications, offering innovative services such as virtual server hosting, invoicing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your It network and reduce support expenses. Progent recognizes that information system security, dependability, and efficiency are just as critical to small companies as to major corporations but that small organizations lack the economy of scale to invest aggressively in information networks and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to provide the network support your business requires whenever you need it and at a cost you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT support personnel. This can save money and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to assist your business to design and implement a sensible cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Killeen, Texas
Progent's national group of industry certified experts provides support for virtually all aspects of network systems deployed by companies of all sizes. Practice areas served by Progent in Killeen include:

Service Delivery Alternatives Available for Killeen, Texas Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service documentation, reliable follow-up, and tight cost control for an array of network support delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help clients to analyze and fix network problems without the cost or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: on-premises service professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require prompt and reliable support from a professional Help Desk with effective telephone support, remote repair capability, and enough technical strength for all needed problem escalation. Because smaller companies typically are constrained by tight IT budgets and can spare scant executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business information networks are always up and running. Read more details about Progent's Contact Center services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, high availability network engineering, server virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, management reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office moves and major software upgrades, longer term projects like management information software programming and support, relational database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small organizations. Because Progent uses the same facilities that host the gear of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, security and performance is continually monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also convenient for clients to migrate to a different support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the multi- platform and loosely standardized environments common with small businesses, and keeps control of the software in the client's hands so that moving to a different virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting support to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a collection of affordable, set-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like IPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services managed cloud backup.

Why Progent Is the Smart Alternative for Killeen, Texas Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise IT consulting allow small businesses to sidestep the pitfalls related to excessive reliance on small support firms or independent consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT support, small businesses sometimes depend heavily on freelance consultants. Though freelance support providers have lower expenses than larger support organizations and can afford to charge apparently lower fees, they are frequently spread too thin to react rapidly to urgent situations. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the lack of replacement personnel may require your business to wait for assistance in case of an emergency. As your small business expands, system downtime or difficulties with line-of-business applications become more expensive. The money you thought you were conserving on an independent consultant can disappear fast due to lost output. Also, when freelance consultants confront new problems, the lack of a large engineering group to count on for assistance requires them to train on the job while your company ends up footing the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    Many smaller service organizations or independent consultants focused on small company IT consulting may excel at providing routine solutions but lack the experience to deal cost-effectively with complex network infrastructures that have a variety of operating systems, multiple offices, Voice over IP systems, remote workers, interconnected financial and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your company because enterprise networks are by nature complicated, support issues demand in-depth knowledge in many technical disciplines, and reaching a high degree of robustness, availability, and security requires enterprise-tested best practices.

  • Create a Solid Basis for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of improvised fixes often get tossed on top of a marginal foundation. As a company evolves, stability and scalability problems can obstruct the success of the organization. These environments require thorough assessment, smart strategic analysis, and broad-based experience to migrate to a network infrastructure that will provide the reliable basis to handle critical business needs and ease future expansion.

  • Partner with Solution Finders, Not Product Resellers
    Small companies need guidance and insight to work through an increasingly complicated maze of technology options available for enabling business growth and enhancing productivity. They do not need an IT consultant or service organization that tries to promote a product. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This permits Progent to match consulting support with the genuine needs of clients. Combining network consulting and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being based on the actual needs of a customer.

Get in Touch with Progent
If your Killeen, Texas company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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