Low-cost Computer Support from Microsoft and Cisco Certified Professionals for Companies in Killeen, TX
By offering world-class support when you need it, making available specialized knowledge for key applications, offering high-value services like virtual server hosting, invoicing solely for services delivered, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information network and minimize service expenses. Progent appreciates that information system security, reliability, and efficiency are just as important to small companies as to major enterprises but that small companies lack the leverage to invest heavily in computer networks and internal support groups. Progent's fundamental competitive advantage is that no network consulting organization can equal Progent's ability to deliver the network support your company requires whenever you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to assist your company to design and implement a sensible cloud computing strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Business Networks in Killeen, Texas
Progent's national group of world-class consultants provides support for all aspects of information systems used by organizations of any size. Areas supported by Progent in and around Killeen include:

Service Delivery Alternatives Available for Killeen, Texas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Support Mechanism promotes fast support, thorough service documentation, consistent follow-through, and strict cost control for an array of network support delivery modes that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's network consultants makes it possible to handle most IT issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional information concerning Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support experts to give small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for on-site service calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable support from a professional Helpdesk with effective phone support, online repair capability, and sufficient technical strength for all needed problem escalation. Since smaller businesses typically are constrained by tight IT funds and can provide scant management bandwidth for handling IT support, Progent's Helpdesk Services could be the most efficient way to make sure that business computer systems are always productive. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection consulting, non-stop it system engineering, virtual server solutions, plus configuration, customization and training for small business software such as financials, operations, business analytics, CRM, and productivity software. Progent can help with short-term projects such as site moves and massive software upgrades, extended projects such as business reporting software programming and support, database software programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL Server to provide small businesses with greater degrees of availability, protection, and performance than is feasible using the class of internal data center that is realistically affordable for most small companies. Because Progent utilizes the same facilities that host the gear of many of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in a setting that not only provides the highest degree of availability and expandability but that is in addition convenient for customers to transfer to a different support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can support the mixed- platform and non- standardized networks typical of smaller businesses, and retains control of the software in the customer's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Killeen, Texas Small Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT support enable small businesses to sidestep the problems associated with over dependence on small service firms or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network services, smaller companies sometimes rely heavily on individual engineers. Though individual support engineers have lower expenses than larger support organizations and can typically bill apparently smaller fees, freelancers are occasionally stretched to far to respond rapidly to critical situations. If an independent engineer is busy with different client, sick, on travelling, or in class, the absence of replacement staff may force your business to wait for assistance during an emergency. The more your small business grows, network downtime or difficulties with line-of-business applications get more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast due to lost output. Also, when freelance engineers confront new problems, the lack of a big engineering group to count on for assistance requires them to train in place while your organization winds up footing the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex IT Issues
    Many small service organizations or freelance engineers focused on small business network support may excel at delivering routine solutions but lack the experience to deal efficiently with complicated IT configurations that have mixed operating systems, many sites, Voice over IP systems, remote workforces, interconnected financial and operational applications, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large group of specialists can be valuable to your company because big-company environments are characteristically complex, support problems require thorough understanding of in many technical disciplines, and reaching an acceptable level of stability, reliability, and protection calls for industry-proven best practices.

  • Create a Firm Basis for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of improvised repairs often get thrown on top of a tenuous foundation. As a company evolves, reliability and scalability issues can undermine the success of the business. Such networks need thorough assessment, intelligent strategic analysis, and broad-based experience to upgrade to a network environment that will act as the reliable foundation to meet current business requirements and support downstream growth.

  • Team with Solution Providers, Not Product Resellers
    Smaller businesses need direction and insight to work through an increasingly complex maze of technology alternatives offered for accelerating growth and enhancing productivity. They do not need a network engineer or support firm that attempts to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This permits Progent to match consulting support with the real interests of customers. Mixing network consulting and product reselling can result in a situation where the proposed solution is built around a predetermined technology rather than being driven by the true needs of a client.

How to Contact Progent
If your Killeen, Texas company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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