Expert Online Service for Killeen, Texas Networks from Certified Engineers
Small businesses have traditionally been overlooked by large IT service firms. Many small companies allow themselves to become excessively dependent on freelance engineers or small support organizations who don't have the size or extensive skill sets to respond quickly or efficiently to technical emergencies. Other small companies resort to giant service providers that employ technicians trained to offer standardized solutions to ordinary problems but who do not have the background and technical scope to handle the diversity of environments and absence of standardization that characterizes small business information networks.

Progent's time-tested approach to delivering low-cost and effective network support to small companies has made Progent one of the top Microsoft Gold IT consulting organizations in the United States. Progent has delivered online help to small businesses in every state in the country and offers onsite support in almost all zip codes.

For larger businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house network service staff. This can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can also offer access to certified consultants to help your business to plan and execute your cloud strategy.

Main Technologies Supported by Progent for Businesses in Killeen, Texas
Progent provides the support of accredited experts for all facets of information technology deployed in small and midsize organizations. Technologies supported by Progent include:

Service Delivery Alternatives for Killeen, Texas Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to big IT organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity documentation, reliable follow-through, and tight expense monitoring for an array of network support delivery options that include online repairs, in-person help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and fix hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of network issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address emergency situations and Progent bills per minute with no startup charges or minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service experts to give small companies the best of both worlds: hands-on service professionals when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details concerning why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses who need fast and dependable access to an online Helpdesk with efficient phone assistance, remote repair tools, and enough technical strength for full problem escalation. Because smaller businesses usually are constrained by tight information technology funds and can provide little management attention for dealing with network support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that small business computer systems are always up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, non-stop network engineering, virtual server solutions, plus integration, programming and support for business software such as financials, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including office moves and massive system upgrades, longer term projects such as business reporting application development and support, database application programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of reliability, protection, and performance than is feasible using the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that support the gear of many of the planet's largest IT organizations, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, protection and performance is continually tracked, and systems are consistently archived and ready for complete and prompt recovery. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small company's production servers in a setting that not only delivers the top degree of availability and scalability but that is in addition convenient for customers to migrate to another support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow companies with mixed networks to save dramatically on the expense of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can support the multi- OS and non- standardized environments common with small companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced online support to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

Why Progent Is the Right Choice for Killeen, Texas Small Businesses
Progent's staff size, scope of information technology skill, and experience with corporate network support allow small and midsize businesses to avoid the problems associated with over reliance on small support organizations or individual engineers.

Teaming with Progent allows your business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT services, smaller businesses often depend excessively on individual engineers. Although individual service engineers have lower overhead than larger support organizations and can afford to bill nominally lower rates, freelancers are frequently too overworked to react rapidly to critical problems. If an independent consultant is occupied with another client, ill, on travelling, or in class, the absence of replacement personnel may force your business to go without assistance in case of an emergency. As your company expands, network unavailability or difficulties with critical applications get more expensive. The money you believed you were conserving on an independent consultant can evaporate quickly due to lower output. Also, when independent consultants confront new technologies, the lack of a big engineering team to count on for advice forces them to learn in place while your company ends up footing the bill for their ongoing education.

  • Gain Access to Experts in Sophisticated Information Technology Solutions
    Many small support organizations or independent engineers specializing in small business IT consulting are capable of providing connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex IT infrastructures that have a variety of operating systems, many sites, VoIP implementations, mobile workforces, integrated financial and operational applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's extensive staff of experts can benefit your small business because enterprise environments are characteristically complex, integration issues require thorough knowledge in many technical disciplines, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-tested leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a solid architecture, a series of improvised repairs often get tossed onto of a weak structure. As a company grows, stability and expandability problems can obstruct the success of the business. Such environments require thorough assessment, smart strategic planning, and in-depth expertise to upgrade to an IT environment that will provide the reliable foundation to meet current business needs and support future expansion.

  • Work with Solution Finders, Not Resellers
    Smaller companies require guidance and education to work through an ever more complicated maze of technology options available for accelerating growth and enhancing efficiency. They do not need a network engineer or service firm that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent sells services only. This permits Progent to align technical support with the genuine interests of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual needs of a client.

Contact Progent
If your Killeen, Texas business wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.