Professional Online Technical Support for Knoxville, Tennessee Small Business Computers from Certified Engineers
Small companies have typically been ignored by major IT support firms. Some small businesses permit themselves to become excessively dependent on individual consultants or small consulting organizations who lack the size or extensive knowledge to respond quickly or efficiently to network crises. Still other small businesses resort to mass-market service firms that employ personnel trained to provide standardized fixes for ordinary issues but who do not have the experience and technical scope to handle the diversity of environments and lack of standards that characterizes small business IT systems.

Progent's time-tested methodology for delivering low-cost and effective technical service to small companies has made Progent among the top Microsoft-certified IT consulting organizations in the United States. Progent has provided remote help to businesses in every state in the country (See Progent's client testimonials).

For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like software programming, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to assist your company to plan and implement a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Office Networks in Knoxville, Tennessee
Progent offers the services of certified consultants for all aspects of information technology found in small companies and local governments. Technologies supported by Progent include:

Service Delivery Options Available for Knoxville, Tennessee Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid support, thorough activity documentation, consistent follow-up, and tight cost monitoring across a range of network service delivery modes that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite support calls. The experience of Progent's network consultants makes it possible to resolve most IT issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for new customers to address urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's online computer support services.

  • On-site Service
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the optimal solution: in-person service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The wait time for on-site service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all companies who require fast and reliable access to an online Help Desk Call Center with effective phone support, online troubleshooting tools, and enough technical strength for full problem escalation. Since smaller companies usually are constrained by tight information technology budgets and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that small business computer networks are always up and running. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability network consulting, virtualization solutions, plus integration, programming and support for business software such as accounting, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and major software migrations, longer term initiatives such as business information application development and support, relational database application development and administration support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange and SQL Server to provide small businesses with greater levels of reliability, security, and performance than is feasible using the class of in-house data center that is practical for the majority of small companies. Because Progent uses the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the cost of creating and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions remain updated, security and performance is continually monitored, and systems and data files are consistently backed up and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top level of dependability and extensibility but that is also convenient for customers to transfer to another service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can handle the mixed- platform and non- standardized networks common with small companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting services to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Knoxville, Tennessee Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate network support enable small companies to sidestep the pitfalls related to over dependence on small service firms or independent consultants.

Working with Progent allows your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network services, small companies often depend heavily on freelance consultants. Although individual support providers have lower expenses than more substantial support organizations and can afford to bill apparently smaller rates, they are frequently too busy to respond quickly to critical problems. If an independent engineer is busy with another client, ill, on vacation, or in class, the lack of backup staff may force your business to wait for assistance during an emergency. The more your company expands, network unavailability or difficulties with critical programs get more expensive. The money you thought you were saving on a freelancer can disappear fast because of lost productivity. Also, when freelance consultants confront unfamiliar problems, the unavailability of a big engineering team to rely on for assistance requires them to train with the meter running while your business winds up with the bill for their ongoing education.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of small support organizations or freelance consultants specializing in small business network consulting are capable of providing connect-the-dots solutions but don't have the seasoning to deal efficiently with complicated IT infrastructures with a variety of operating systems, numerous sites, Voice over IP implementations, remote clients, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can benefit your company because enterprise environments are characteristically complicated, integration problems demand in-depth understanding of in numerous technical disciplines, and achieving a high degree of robustness, reliability, and protection calls for enterprise-tested best practices.

  • Create a Solid Basis for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a solid architecture, a series of ad hoc fixes commonly get piled onto of a weak structure. As a company evolves, reliability and expandability issues can obstruct the productivity of the business. Such networks need proper assessment, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the solid basis to handle current business requirements and support future expansion.

  • Work with Solution Finders, Not Resellers
    Smaller companies need direction and insight to work through an increasingly complex maze of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services only. This allows Progent to match consulting support with the genuine interests of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined vendor rather than being based on the true requirements of a client.

How to Contact Progent
In case your Knoxville, Tennessee business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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