Immediate, Affordable Online Computer Troubleshooting for Knoxville, Tennessee Small Businesses
For over two decades, Progent has specialized in providing world-quality computer support services to customers who have small-company IT budgets. Progent has built a powerful service solution that includes a cost-effective, seamless virtual office network, custom remote troubleshooting technology, a substantial pool of engineers accredited in a broad array of IT practice areas, a Help Desk operational model that maximizes efficiency and ensures follow-up, a worldwide group of remote support professionals, on-site support availability for the majority of most zip codes in the United States, and a corporate culture committed to fixing network problems in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing and project management services to add to the skills of your internal IT support group. This can save money and help meet schedules for major IT initiatives such as software programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your company to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Knoxville, Tennessee Businesses
As a Microsoft Gold Partner consulting company that maintains a world-class group of Cisco certified CCIE network infrastructure consultants and Apple Computer certified consultants, Progent offers urgent assistance and low-cost remote consulting to Knoxville, TN businesses for a broad range of information technologies including:

Service Delivery Alternatives for Knoxville, Tennessee Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing network support is built on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Support Model promotes fast support, thorough service records, dependable follow-through, and strict expense monitoring across an array of IT support delivery options that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help clients to troubleshoot and repair network problems without the cost or time loss of on-premises support visits. The background of Progent's IT engineers makes it possible to resolve most IT problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: hands-on support professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all companies who require prompt and reliable access to a professional Help Desk with efficient phone support, online repair tools, and enough technical strength for full problem escalation. Since smaller companies typically have tight IT funds and can provide little executive attention for handling network support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that small business information systems stay productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class consultants who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, high availability it system design, virtualization solutions, plus integration, programming and training for small business applications such as accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, extended projects like business reporting application development and support, database software development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and MS SQL to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is possible with the class of on-site data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, protection and efficiency is continually monitored, and systems are regularly archived and available for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small company's production servers in a setting that not only provides the top level of dependability and scalability but that is in addition convenient for customers to migrate to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow small businesses with mixed environments to save significantly on the costs of hardware, system support, and network administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can handle the mixed- OS and loosely standardized environments typical of small businesses, and keeps control of the software in the client's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for network information protection and reporting.

The breadth and size of Progent's consulting team offer a unique array of advantages to companies wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, in the trenches of IT service, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not just expert IT skills, but also a support engineer with proven approaches for solving actual network problems quickly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates big invoices for fast solutions. An additional benefit of granular invoicing is that customers will not be tempted to allow incipient problems to stay unaddressed until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation given by every staff member to each customer. The discipline of detailing and archiving service activity allows more efficient service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Small companies who utilize freelance service providers or who employ in-house support staffs gain when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Knoxville, Tennessee business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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