Professional Remote Troubleshooting for Knoxville, Tennessee Computer Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by large IT service organizations. Many small companies allow themselves to become overly reliant on freelance consultants or small support firms who lack the bandwidth or broad knowledge to respond promptly or effectively to technical emergencies. Other small businesses resort to mass-market support firms that employ technicians able to offer standardized fixes for ordinary issues but who are missing the background and versatility to deal with the diversity of configurations and absence of standardization typical of small business information systems.

Progent's time-tested methodology for providing low-cost and effective network support to small businesses has made Progent among the top Microsoft-certified IT service firms in the industry. Progent has provided online support to small businesses in every state in the U.S. (See Progent's customer testimonials).

For larger companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Main Technologies Supported by Progent for Office Networks in Knoxville, Tennessee
Progent's nationwide team of industry certified consultants offers assistance for all aspects of network systems deployed by companies of any size. Areas served by Progent in Knoxville include:

Support Delivery Alternatives for Knoxville, Tennessee Businesses
Progent has a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing computer support services is built on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Support Model promotes rapid response, comprehensive activity records, dependable follow-up, and tight expense control for a range of network support delivery options that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help clients to analyze and repair network problems without the cost or time loss of on-premises support visits. The experience of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's online computer support expertise.

  • On-site Support
    Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: onsite service professionals when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses who require prompt and reliable access to a professional Contact Center with effective phone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller businesses usually are constrained by limited information technology funds and can spare scant management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that business computer networks stay up and running. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security consulting, fault tolerant it system design, virtual server strategies, plus integration, programming and training for small business software including financials, operations, management reporting, CRM, and productivity suites. Progent can help with short-term projects including site moves and major software upgrades, extended initiatives such as management reporting application development and support, relational database software development and administration support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of availability, security, and recoverability than is possible using the class of internal data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the expense of creating and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly backed up and ready for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and expandability but that is also simple for clients to transfer to another support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Knoxville, Tennessee Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise network support enable small and midsize companies to sidestep the pitfalls related to excessive reliance on thinly staffed support organizations or freelance engineers.

Teaming with Progent's Experts enables your company to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT services, smaller companies sometimes depend excessively on independent engineers. Although individual support providers carry lower overhead than more substantial IT service organizations and can typically bill apparently lower fees, freelancers are occasionally stretched to far to react rapidly to urgent network problems. If a freelance engineer is occupied with another client, sick, on vacation, or in training, the absence of backup staff may force your business to wait for assistance during an emergency. As your company grows, system downtime or difficulties with critical programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lost productivity. In addition, when freelance consultants confront unfamiliar technologies, the lack of a big consulting group to count on for assistance forces them to learn with the meter running while your organization ends up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    Many smaller service organizations or freelance consultants focused on small business network consulting are capable of providing routine solutions but don't have the seasoning to work efficiently with complex IT configurations with a variety of operating systems, many sites, Voice over IP systems, mobile workforces, interconnected accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your business because enterprise networks are by nature complicated, support issues require in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, availability, and security calls for industry-tested leading practices.

  • Build a Solid Basis for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised fixes often get piled on top of a marginal foundation. As a company grows, stability and scalability issues can obstruct the success of the business. These environments require proper assessment, intelligent business analysis, and broad-based expertise to migrate to a network environment that will provide the reliable foundation to meet critical business needs and support future growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller businesses need guidance and education to navigate through an increasingly complicated array of IT options available for accelerating business growth and improving efficiency. They do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to match consulting support services with the real needs of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being driven by the actual requirements of a client.

Contact Progent
If your Knoxville, Tennessee business wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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