Low-cost Network Support from Microsoft Certified Experts for Businesses in Knoxville, TN
By delivering professional support when you need it, providing in-depth knowledge for key business applications, offering innovative services like virtual server hosting, invoicing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your It network and minimize support expenses. Progent understands that network security, dependability, and performance are as important to small businesses as to major corporations but that small companies lack the economy of scale to spend heavily in information technology and internal service staffs. Progent's basic value proposition is that no IT support firm can equal Progent's ability to provide the network support expertise your business needs whenever you need it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your in-house network support group. Co-sourcing can save money and minimize technical risks for major projects like application development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.

Progent can also provide the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.

Primary Areas of Expertise Supported by Progent's Consultants for Companies in Knoxville, Tennessee
Progent's nationwide team of world-class experts offers assistance for all facets of network systems used by companies of any size. Technologies served by Progent in and around Knoxville include:

Service Delivery Options for Knoxville, Tennessee Companies
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing IT support is based on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid response, thorough service records, reliable follow-up, and strict expense control for an array of IT support delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and fix network problems without the cost or delay of travel for onsite support calls. The background of Progent's network engineers allows them to resolve most network issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer support services.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to deliver small businesses the ideal combination: onsite support technicians when you require them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details about why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who require fast and reliable access to an online Help Desk Call Center with effective telephone assistance, online repair tools, and enough technical depth for full escalation. Since small and midsize businesses typically are constrained by tight IT funds and can provide scant management bandwidth for dealing with network support, Progent's Contact Center Services could be the most cost-effective option to ensure that small business computer systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtualization strategies, plus configuration, customization and training for small business programs including accounting, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office relocations and massive system upgrades, extended projects like business reporting software development and customization, relational database software development and DBA support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange and Microsoft SQL Server to provide small companies with higher levels of reliability, protection, and performance than is feasible with the class of in-house data center that is practical for most small organizations. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest IT companies, Progent can eliminate the investment in building and managing the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is continually tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top degree of availability and scalability but that is also easy for customers to transfer to another support firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit businesses with mixed networks to save significantly on the expense of capital equipment, system support, and IT administration while achieving world-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can support the multi- OS and non- standardized networks typical of small companies, and keeps control of the licenses in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a selection of low-cost, fixed-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as IPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services managed backup.

Why Progent Offers the Smart Alternative for Knoxville, Tennessee Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate network consulting enable small and midsize businesses to avoid the pitfalls associated with excessive reliance on small service organizations or independent consultants.

Teaming with Progent allows your business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, smaller businesses often depend excessively on independent engineers. Although individual support providers have lower expenses than more substantial IT service firms and can typically charge apparently smaller fees, they are sometimes too overworked to respond quickly to urgent network problems. If an independent consultant is busy with another customer, ill, on travelling, or in training, the lack of backup personnel may force your business to wait for help during a crisis. The more your small business expands, system downtime or problems with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower output. Also, when freelance engineers confront unfamiliar problems, the lack of a big engineering group to count on for advice requires them to learn in place while your organization winds up with the costs for their continuing education.

  • Have Access to Experts in Sophisticated Network Issues
    The majority of small service organizations or freelance consultants specializing in small business IT support are capable of delivering routine fixes but lack the background to deal efficiently with complicated IT configurations that have a variety of platforms, many sites, Voice over IP systems, remote workforces, integrated accounting and operational software, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your small business because enterprise networks are by nature complicated, support problems demand in-depth knowledge in numerous technical areas, and reaching an acceptable degree of stability, availability, and security calls for enterprise-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system implemented on a tight budget. Without a carefully designed architecture, a sequence of band-aid repairs often get tossed onto of a weak foundation. As a company grows, reliability and scalability problems can obstruct the success of the organization. These environments need thorough evaluation, smart strategic planning, and in-depth expertise to migrate to a network environment that will provide the solid foundation to meet current business requirements and support downstream growth.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller companies require guidance and education to work through an ever more complicated maze of technology options available for enabling growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise exclusively. This permits Progent to match consulting support services with the genuine interests of clients. Combining network consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than being driven by the actual needs of a customer.

How to Contact Progent
If your Knoxville, Tennessee business needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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