Affordable Network Help from Microsoft Certified Professionals for Businesses in Knoxville, TN
By delivering world-class know-how whenever you require it, making available in-depth knowledge for critical business applications, providing innovative services such as virtual server hosting, billing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your information system and cut support expenses. Progent recognizes that information system security, dependability, and performance are as important to small businesses as to large enterprises but that smaller companies lack the leverage to invest heavily in computer networks and in-house support groups. Progent's fundamental value proposition is that no IT support firm can match Progent's ability to deliver the network support expertise your company requires whenever you need it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT support team. Co-sourcing can save money and help meet schedules for major projects like software programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also provide access to certified consultants to help your company to plan and execute a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent for Companies in Knoxville, Tennessee
Progent's nationwide group of world-class consultants provides help for all facets of information systems deployed by companies of any size. Areas served by Progent in Knoxville include:

Service Delivery Alternatives for Knoxville, Tennessee Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering computer support services is built on the Call Center structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid support, thorough activity documentation, reliable follow-up, and strict cost control for an array of network support delivery modes that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support visits. The experience of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to address emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to deliver small companies the best of both worlds: onsite support technicians when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for in-person support calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details about why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize businesses and local governments who require prompt and dependable access to a professional Help Desk Call Center with efficient phone support, online troubleshooting tools, and enough technical depth for all needed escalation. Since small and midsize companies typically have limited information technology budgets and can provide scant executive bandwidth for dealing with network support, Progent's Contact Center Services can be the most efficient way to make sure that small business computer networks are always up and running. Read more details concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system design, virtual server strategies, plus integration, customization and support for small business programs including accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office relocations and massive software migrations, extended projects like management information application development and customization, database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange and Microsoft SQL to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is feasible using the type of on-site data center that is achievable for most small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the expense of building and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is continually tracked, and systems are consistently backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also easy for customers to transfer to a different service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the mixed- OS and non- standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can help with advanced security projects such as SIEM solutions to help enterprises meet industry standards and statutory requirements for IT information security and incident reporting.

The breadth and size of Progent's engineering team offer a powerful set of advantages to clients trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, in the trenches of network support, executing a broad range of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for fixing actual network problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids big bills for quick repairs. An additional benefit of granular invoicing is that customers will be less inclined to permit incipient problems to fester until they grow into big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by each consultant to every customer. The discipline of documenting and organizing support activity allows more effective service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Knoxville, Tennessee company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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