for Small Business IT Networks: Remote Help and Troubleshooting
For small business computer networks located throughout the state of Louisiana, Progent's Microsoft certified professionals can provide phone help and remote troubleshooting to repair your network troubles fast and affordably. Progent has developed world-class skills, software tools, and support knowledge bases to diagnose and fix computer network problems without the cost and delays associated with in-person service calls.
If your Louisiana company is situated beyond the larger metro areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby network systems support options may be limited in technical capability, or unavailable during an emergency. This results in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s staff of expert network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of customers. This means you obtain not only the technical know how needed for the job, but an expert with demonstrated methods for applying that expertise to provide affordable network solutions.
Convenient Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting the Microsoft family of technologies.
Best Practices by Expert Consultants
Many businesses located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
National Remote Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve complex network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Simple Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is fully documented and invoiced to the actual minutes used.
Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Extensive Computer Network Security Evaluation
Progent’s CISSP and CISM certified consultants can quickly perform complete security audits, firewall evaluation and penetration testing on mission-critical business IT networks.
Apple Macintosh Consulting
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, setting up and maintaining a network system that is reliable, safe, efficient and aligned with your business goals.
Cost-effective Computer Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a bargain. Still worse, a poorly designed or implemented IT infrastructure that is unstable can cost a small business many times over its’ price in lost productivity.
Network Monitoring Expertise
Progent offers a selection of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies issues before they can disrupt your network.
Round the Clock Support for Maximum Network Uptime
For companies with line-of-business network applications, Progent offers remote support services on a round the clock basis. Added to Progent's automated 24x7 network server monitoring offering, this service can help ensure the highest system availability.
Remote Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager 2005 so that your computer network support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and expensive service disruptions.
If your business does not require emergency remote support but you think you will need assistance with your network in the near future, you can conserve time and expenses and guarantee that the appropriate IT skill will be available when you want it by getting in touch with a Progent sales specialist and signing up as a customer. For details, phone 800-993-9400 or email information@progent.com.
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience creating corporate security solutions for IT networks with many sites, mobile users, and mission-critical web-based applications. A Progent ISA Server engineer can help your small company design and deploy a configuration of ISA Server 2004 that meets your IT protection requirements without limiting your productivity.
Small to middle size businesses can now get all the advantages of MOM and also have fast access to Progent’s Microsoft and Cisco qualified IT support experts. With Progent's economically priced network service programs, mid-size businesses can select a simple MOM-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2005 and MOM 2000 to provide small company networks world-class reliability, security and performance.
Progent can show you how to plan a viable WiFi architecture, select sensible products, and integrate access points, 802.11 network client adapters, bridges, radio antennas and other wireless accessories. Progent can also help you build a thorough 802.11 wireless system security plan that is well aligned with the security strategy for your overall business network.
Progent’s consultants provide experience in multiple disciplines related to mobile networking including system infrastructure, Activesync, wireless protection, wireless email, Windows Mobile 2003. PDA integration, Research in Motion Blackberry, and wireless application programming. Progent's Microsoft and Cisco certified consultants can save your business work and expense by using their wireless expertise to show you how to choose and configure wireless networking solutions that fit the needs of your company. Progent can also optimize your IT infrastructure so that mobile data devices perform better.
Progent can provide small businesses in Northern California and major locations across the U.S. with an MS Excel specialist who can help you design powerful Excel-based solutions or offer 1-on-1 coaching in the newest capabilities of MS Excel 2007 and 2003. Progent's Microsoft and Cisco certified engineers can help your business plan and maintain a secure, reliable network and communications foundation to run your Microsoft Excel solutions.
The clustering feature set built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is radically redesigned to simplify the installation, configuration, and maintenance of clusters that provide greater levels of network availability, security, performance, and flexibility. New or improved capabilities include automated cluster Validation, easier setup and installation, improved cluster management, new cluster architecture for increased uptime, hardened protection and quorum structure, fewer failure points, more disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's consultants can help your company evaluate the advantages of Windows clustering, plan and execute a deployment, educate your IT staff to administer your cluster environment, deliver continuing consulting and technical help services, and create and test a disaster recovery procedure.
Progent’s management reporting consultants offer expertise in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also show you how to configure the server, networking and protection foundation needed to maintain a cutting-edge reporting solution. Progent’s reporting specialists can be especially helpful in assisting you to integrate data from multiple data repositories such as Access, Excel, XML, OLAP, SQL and a wide range of financial tools and corporate management programs.
If you want to revamp your corporate web site, build internal webs for applications such as human resources or employee training, design a powerful web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide talented and experienced web designers. Progent's consultants can also help you build and maintain a safe, fault-tolerant server and communications infrastructure, including remote and wireless connectivity, to support your web tools.
Progent's Virtual Server Hosting and Management service offers comprehensive hosting of a small organization's servers in a solution that delivers the highest degree of availability and expandability and is also simple to move to another host. Progent's Virtual Hosting and Management options are based on proven virtualization architectures that enable small companies with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unprecedented degree of vendor flexibility.
Progent is a Certified Cisco Partner offering on-staff Cisco-qualified consultants ready to help you to install or troubleshoot Cisco-based network solutions. As a Registered Partner for Cisco Systems, Progent offers the services of Progent's in-house CCIE-qualified professionals who have experience in designing, deploying and troubleshooting network solutions based on Cisco technology. Because Progent is also a Microsoft Gold Certified Partner and provides expert help for a wide variety of business software, Progent can help you find end-to-end IT solutions that maximize the business value of your information system. Cisco's popular selection of networking and security hardware and software familiar to Progent includes PIX and ASA firewalls, protected high-bandwidth and integrated services routers, Aironet 1130AG Series and 1230AG Series wireless access points and bridges, wired and wireless voice over IP solutions, Cisco Catalyst switches, plus security and Virtual Private Network products.
