For small business network systems located in the state of Louisiana, Progent's Microsoft qualified consultants can provide online assistance and troubleshooting to solve your computer network problems quickly and cost effectively. Progent has developed top-notch skills, sophisticated utilities, and support databases to identify and resolve network problems without the cost and time delays associated with on-site service dispatches.

If your Louisiana company is situated outside of the larger metropolitan areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby computer support options may be limited in technical capability, or not available during urgent situations. This can result in a network environment that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís team of seasoned network engineers average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a broad range of clients. This means you obtain not just the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to assist with excellent network solutions.

Juniper Support
Progent's Juniper-authorized network consultants can assist you to plan and implement Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and migrate smoothly from outdated products to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to help your business to simplify the management and improve the protection of your Juniper and NetScreen VPN devices, multi-access gateways, and high-performance switches. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you manage environments that incorporate a mix of Juniper's OS platforms.

ProSight DPS Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as IPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

Simple Sign-on and Billing Structure
Progent makes it simple to become a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time for services delivered during normal business hours. All support time is documented in detail and billed to the actual minutes used. By-the-minute invoicing avoids scenarios where clients are charged major dollars for fast fixes. Your company is charged only for the support you are provided.

PC Desktop Consulting and Support Services
Progent's desktop support engineers can assist your company to set up PCs, laptops, or handheld devices as needed or help you to plan and implement a company-wide move to a current version of an OS or an updated version of an important desktop program. Progent's Microsoft PC consultants can configure titles from the Office line of end-user software or Microsoft Dynamics accounting and customer relationship programs on your workstations so they interact efficiently with all Microsoft applications, software from third-party publishers, database servers, and line-of-business solutions network-wide. As an example, Progent can configure Outlook email client on a workstation or notebook to align with both the usage pattern of the user and the protection requirements of your business. Progent can also provide remote and in-person technical services for workstations.

Oracle DBA Services and Application Development
Progent offers help from an Oracle certified expert for Oracle DBA expertise or an Oracle application programmer for building database applications. Progent's Oracle DBAs can assist you to simplify critical Oracle management tasks including database tuning, backup/recovery processes, and database protection. Progent's Oracle software developers can assist your company to design, tune, troubleshoot, or migrate Oracle-based applications based on PL/SQL. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to optimize existing SQL code using Oracle's SQL Access Advisor.

Help with Choosing an Internet Service Provider and a Service Plan
Progent offers access to the affordable services of online Internet connectivity consultants to assist your organization to evaluate or enhance your ISP services so your Internet connectivity solution meets your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth utilization, vendor and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different ISP and/or service arrangement. Network provisioning can include optimizing current routers and switches and configuring additional ones, implementing firewalls, and designing fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Cisco Unified CM and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, operates as the center of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified Communications Manager Express provide a modern IP-PBX by integrating with apps like Cisco Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's Cisco-certified CUCM and CallManager consultants can help with any facet of Unified Communications Manager configuration and troubleshooting in areas that include integrating Voice over IP phones and desktop video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, creating UCS server failover solutions for survivability, and integration with Exchange Server.

Planning and Support Services for SCVMM 2012
Progent's SCVMM 2012 consulting experts can assist organizations of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; plan, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist you to move from an older version of SCVMM or from another virtualization management platform, and Progent can assist you to enhance and repair your existing SCVMM environment so you realize maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist you to design and carry out a smooth upgrade from Virtual Machine Manager 2012 to SCVMM 2016 in order to benefit from new security features, high availability VMM storage options, and other improvements.

IT Consulting Services for Small Governments and School Districts
Progent has a long background delivering a full-spectrum of online network consulting and emergency troubleshooting services to local governments and school districts across the U.S. Progent is among the industryís pioneers in providing advanced remote IT consulting and has delivered IT support to organizations in all 50 states. Progent's online network support for local governments saves travel costs and resolves issues more quickly than onsite service calls.

Detailed Reporting of Services Provided
Progent provides complete and detailed reports of all support work to ensure customers do not feel like a hostage to their IT service provider. Progent sends e-mail accounts of services immediately after finishing each support interaction, and also provides a hard copy along with monthly billings. Comprehensive network support documentation makes it less disruptive for clients to transfer to a new support provider or assume increased service responsibilities internally. Good support documentation also give management the visibility needed to evaluate support services and produce better informed IT budgets.

Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 utilizes key features first developed for and proven on Microsoft Azure, among the world's largest public clouds. This significantly improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing data security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V experts can help you to assess the benefits of Hyper-V 2016 for your organization, configure test systems to confirm the ability of Hyper-V 2016 to run your critical applications, design an efficient network topology for a cloud-centric or hybrid deployment, create and execute a non-disruptive upgrade strategy, educate your IT management and technical support personnel, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment delivers the highest possible business benefit.

Expert Support for Systems at Colocation Sites
There are several hundred enterprise-level Internet Data Centers in Northern California and larger cities across the U.S., and Progent's Internet data center consulting professionals can enhance your network's reliability and performance by helping you choose a colocation site that meets the individual needs of your company including geographic location, size, communications, affordability, and value-added features and services. Progentís colocation center support services are intended for businesses with equipment housed at colo hosting facilities and requiring on-demand on-site service at the colocation site as well as online support from Microsoft and Cisco certified experts. Progent provides a variety of collocation center support services including network architecture evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, design and deployment of high availability configurations, architecting and implementing layered security defenses, firewall configuration and support, designing load balancing solutions, and creating high-availability server cluster configurations.

Progent's Consulting and Training Support for Microsoft Office Word and Microsoft Office 365 Word
Progent's Microsoft Office Word and Office 365 Word consultants can provide a broad selection of economical remote support services to assist your organization to manage and troubleshoot your legacy Microsoft Office Word solution or assist you to migrate to a current release of Office Word. Support available from Progent's Word experts include VBA programming, identifying and resolving compatibility problems between various releases of Office Word, interfacing Word with other Office apps such as Excel and Outlook or with 3rd-party data sources and add-ons,network enhancements for dependable. reliable cloud access, security consulting, and smart phone synchronization, and online Office Word training classes customized for individuals or groups.

Spam/Virus Filtering Services and Email Encryption
Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.

Desktop and Mobile Device Unified Administration Consulting
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 hybrid cloud integration, System Center 2012 Configuration Manager (SCCM 2012) planning and deployment and Microsoft Intune expertise to centralize and simplify the administration of your desktops and Cloud-connected mobile devices. Progent can help you to migrate smoothly to SCCM 2016 from a legacy device management solution or assist you to modify your existing SCCM 2016 environment to support your evolving business requirements.

Get in Touch with a Progent Network Consultant
To learn how to contact a Progent network consultant for remote or on-premises assistance in , call 1-800-993-9400 or go to Online Computer Help.














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