For business network systems located throughout the state of Louisiana, Progent's Microsoft and Cisco certified technicians can provide remote phone assistance and remote troubleshooting to resolve your computer system troubles quickly and affordably. Progent has developed enterprise-class expertise, sophisticated tools, and support knowledge bases to identify and repair network problems without the expense and time delays associated with in-person service calls.

If your Louisiana business is located beyond the larger urban areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local computer support choices may be limited in expertise, or unavailable during an emergency. This can result in a network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís group of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical projects for a diverse range of customers. This means you obtain not just the technical skills needed for the job, but a professional with field proven methods for applying those skills to deliver cost effective network solutions.

PC Desktop Support Services
Progent's desktop support staff can assist you to install desktop computers, notebooks, or wireless communicators individually or assist your business to plan and implement a company-wide move to a new edition of an OS or a new version of an important desktop application. Progent's Microsoft-certified desktop specialists can configure titles from Microsoft's Office family of productivity software or Microsoft Dynamics financial and customer relationship programs on your workstations so they interact efficiently with other Microsoft programs, products from popular publishers, database servers, and key services throughout your network. As an example, Progent can set up Outlook email client on a workstation or laptop to align with both the work profile of your employee and the protection requirements of your company. Progent can in addition offer remote and in-person technical services for desktops.

Progent's Integration and Development Services for Microsoft SQL Server 2016
SQL Server 2016 offers major improvements in performance, scale, data security, uptime, mobile computing integration, plus built-in business intelligence. New features include PolyBase for processing relational and non-relational files simultaneously for data warehousing, Jason integration, Row-level Security, Mobile Reports, and centralized control over local and cloud-based operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts offer online and on-premises expertise to help businesses of any size to plan, implement, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics ERP, Lync or Skype for Business, and SCOM.

Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications that include Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, resolving QoS, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

BI Reporting and Analytics Consulting
Progentís business information reporting experts offer remote and onsite consulting to help your organization with any facet of business intelligence reporting ranging from troubleshooting or enhancing reports to designing and deploying a comprehensive BI environment. Progent's BI consultants can help your company to maintain your current BI system, assist you to migrate reports from a legacy reporting product to a modern solution, and deliver custom remote training tailored to your individual needs. Progentís business reporting consultants can provide experience in the leading BI reporting tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Designer.

Microsoft SQL Server 2012 Expertise
Progent can provide the support of Microsoft-certified SQL Server 2012 consultants and seasoned software developers, database administrators, project managers, network infrastructure engineers, business continuity specialists, and data security consultants to help your business to manage your SQL Server 2012 environment and configure a cost-effective and safe network infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also assist you to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Citrix Certified XenServer Virtualization Consulting
Progent's Citrix certified XenServer virtualization consultants can assist you to evaluate the strategic benefits of XenServer and other Citrix products, and can help your IT organization to design, test, implement, troubleshoot, and support a XenServer solution. Progent can also analyze your existing XenServer deployment and help you to optimize consolidation, performance, security and compliance, uptime, and disaster recovery.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide remote or on-premises access to a certified CCIE engineer to help your business to design, install, manage and troubleshoot unified communications environments that incorporate Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have extensive experience helping companies of any size to build advanced collaboration ecosystems by delivering services such as Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, VoIP phones configuration, and wireless VoIP phone deployment. Progent can assist you with Cisco's extensive portfolio of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Progent's Integration Services for Microsoft Windows 2012 R2 Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that allows small businesses to make the move from the traditional physical on-premises datacenter to the contemporary hybrid computing model that includes both local and cloud-hosted resources. Progent's certified Windows Server Essentials consultants can provide cost-effective remote consulting and technical support services for Windows Server Essentials. Progent can help you to assess the potential productivity and cost benefits of moving to Windows Server Essentials and implementing a hybrid local/cloud model for your network ecosystem. Progent can provide comprehensive project management so you can plan and execute an efficient migration to Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 integration with on-premises installations of Exchange and Azure planning and integration consulting.) Progent also offers continuing consulting, technical support, and training.

Configuration Support for Lync Server 2013
Microsoft Lync 2013 enables organizations of any size to create a manageable and protected communications environment that supports a Bring-Your-Own-Device computing model with instant messaging (IM). instant messaging, presence, web conferencing with app sharing, and both IP-based and PSTN calling across a broad assortment of stationary PCs and handheld clients. Progent's certified Lync Server 2013 experts can help your company to evaluate the advantages of Lync 2013, design an in-house, cloud-based (with Lync Online) or mixed topology appropriate for your current and future goals, implement Lync Server 2013 so as to speed up your return on investment, and provide live webinar and on-premises training to your IT staff and users. Progent offers in-depth expertise in key components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook, Excel and PowerPoint. If you are already running Lync Server, Progent's Skype for Business Server experts can help you to plan and carry out an efficient migration to Skype for Business.

PC and Mobile Device Unified Configuration Management Support
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 hybrid cloud integration, System Center Configuration Manager (SCCM 2012) design and installation and Intune integration help to centralize and streamline the management of your PCs along with your web-facing tablets and smartphones. Progent can help you to upgrade smoothly to SCCM 2016 from a legacy change management solution or assist you to enhance your current SCCM 2016 ecosystem to accommodate your changing business requirements.

Design, Integration and Support Expertise for System center 2012 R2
Progent's System Center 2012 consultants have over 15 years of experience deploying, supporting and troubleshooting the key components that make up Microsoft System Center and can assist you to plan, install, maintain, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent also can provide System Center 2016 migration consulting to help you to transition to the latest edition of Microsoft System Center from an earlier one or from another datacenter management platform to provide the advantages of best-in-class deployment, centralized management, security, plus datacenter and critical application performance monitoring.

Contact a Progent Computer Consultant
To see how to get in touch with a Progent computer support expert for online or on-premises help in , call 1-800-993-9400 or visit Online Computer Support.














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