Expert Remote Support for Lafayette, Louisiana Small Business Computers from World-class Consultants
Small companies have traditionally been overlooked by large IT support organizations. Many small companies permit themselves to grow excessively reliant on individual consultants or small consulting organizations who don't have the size or comprehensive knowledge to respond promptly or efficiently to technical emergencies. Other small companies resort to giant support firms that employ technicians trained to provide standardized fixes for ordinary problems but who are missing the experience and versatility to handle the variety of environments and absence of standardization typical of small business IT networks.

Progent's time-tested methodology for delivering low-cost and effective technical support to small companies has made Progent one of the premiere Microsoft-certified network consulting organizations in the country. Progent has provided remote help to small businesses in every state in the United States (refer to Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal IT service staff. This can reduce expenses and minimize technical risks for major projects such as software development, disaster recovery planning and testing, network security audits, office consolidations, or software migrations.

Progent can also offer the services of certified consultants to assist your company to plan and implement your cloud computing strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Businesses in Lafayette, Louisiana
Progent's nationwide team of certified support professionals provides help for virtually all facets of information systems deployed by companies of all sizes. Areas supported by Progent in and around Lafayette include:

Service Delivery Alternatives Available for Lafayette, Louisiana Companies
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering network support is based on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid response, thorough activity records, consistent follow-through, and strict cost control for a range of network service delivery options that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the expense or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve most IT issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for new customers to address urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service experts to give small and midsize businesses the optimal solution: hands-on support technicians when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who need fast and dependable support from a professional Help Desk with efficient phone support, online repair capability, and enough technical depth for all needed escalation. Since smaller companies typically are constrained by tight IT budgets and can provide little executive attention for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective way to make sure that small business information systems are always up and running. Learn more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system design, virtualization solutions, plus configuration, customization and support for small business applications such as accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office moves and massive system upgrades, longer term initiatives like management reporting application programming and customization, relational database application programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent can host critical applications like Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of dependability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay updated, security and performance is continually monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small company's production servers in an environment that not only provides the top level of availability and extensibility but that is in addition easy for clients to transfer to another support firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can support the mixed- OS and non- standardized networks typical of small companies, and retains control of the software licenses in the client's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of network products such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for network information security and incident reporting.

The breadth and size of Progent's engineering staff bring a powerful array of advantages to clients trying to maximize the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, in the trenches of IT support, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for fixing real-world IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big invoices for quick solutions. Another advantage of granular pricing is that clients are not inclined to allow incipient issues to fester until they become major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports given by each consultant to each client. The discipline of detailing and archiving service records results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Lafayette, Louisiana business wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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