Immediate, Affordable Online Network Support for Lafayette, Louisiana Small Companies
For over twenty years, Progent has specialized in delivering enterprise-quality computer support to customers who have small-business IT budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office network, custom remote troubleshooting tools, a large pool of engineers accredited in a broad array of technical practice areas, a Call Center service structure that promotes responsiveness and ensures follow-through, a global team of on-line service experts, on-site service availability for the majority of most zip codes in the United States, and a company ethos focused on solving network problems in the least time and at the least cost to clients.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network support staff. This can cut costs and minimize technical risks for big projects such as application development, business continuity planning, network security audits, office consolidations, or software migrations.

Progent can in addition provide access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Key Technical Areas Serviced by Progent for Office Networks in Lafayette, Louisiana
Progent's group of industry certified experts offers assistance for virtually all facets of information technology deployed by companies of all sizes. Technologies supported by Progent in Lafayette include:

Support Delivery Alternatives Available for Lafayette, Louisiana Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service documentation, reliable follow-through, and tight expense control for a range of IT support delivery options that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants allows them to resolve most network problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's online computer support services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: on-premises service professionals when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all companies who require prompt and dependable access to an online Help Desk Call Center with effective telephone assistance, remote repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize businesses usually have limited information technology funds and can provide scant management bandwidth for handling network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that business computer systems are always productive. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security engineering, high availability network engineering, virtual server strategies, plus configuration, programming and support for business applications including accounting, operations, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including site relocations and massive software migrations, extended projects such as management information software programming and support, database software programming and administration support, and web design, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange and MS SQL in order to provide small companies with greater degrees of dependability, protection, and recoverability than is possible using the class of in-house data center that is achievable for most small companies. Since Progent uses the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay updated, security and performance is constantly tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's production servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition convenient for clients to migrate to a different service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit companies with mixed networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting world-class availability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can handle the multi- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software licenses in the client's hands so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online support to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help companies meet business guidelines and statutory regulations for IT information protection and reporting.

The breadth and size of Progent's engineering team offer a unique set of benefits to clients wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, executing a wide variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for fixing real-world IT problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big invoices for fast repairs. An additional benefit of by-the-minute billing is that customers are not inclined to permit less critical problems to fester until they grow into big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation given by each consultant to every client. The discipline of detailing and archiving support activity allows more effective service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Small businesses who utilize freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Lafayette, Louisiana company needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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