Lafayette, LA Online Support from World-class Network Service Professionals
Progent's network technical support services can provide your Lafayette, LA company cost-effective and dependable support from enterprise-class computer professionals. By delivering network consulting help when you need it, providing specialized knowledge for vital applications, offering value-added services such as automated server monitoring, and charging only for services you use, Progent offers your Lafayette, Louisiana business an affordable option for optimizing the productivity and profitability of small-scale office networks. Whether you have an on-premises system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to create and maintain a reliable and secure IT system and to benefit from fast availability of the skilled consulting ordinarily restricted to enterprises who are able to support a large internal IT organization.

For larger companies, Progent offers co-sourcing support to supplement the technical skills of your internal IT service personnel. Co-sourcing can save money and help meet schedules for big IT initiatives like software design and development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to help your business to plan and implement a sensible cloud strategy.

Primary Technologies Serviced by Progent for Lafayette, Louisiana Office Networks
As a Microsoft Certified Gold Partner consulting company that maintains a world-class group of Cisco qualified CCIE network experts and Apple Computer accredited consultants, Progent provides urgent troubleshooting and low-cost remote consulting to Lafayette, LA businesses for a wide range of information technologies including:

Support Delivery Alternatives for Lafayette, Louisiana Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Support Mechanism promotes fast support, thorough activity documentation, dependable follow-through, and tight expense control for a range of IT service delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person service calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address urgent situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online network support services.

  • On-site Support
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: onsite support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more about how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require prompt and reliable access to a professional Contact Center with efficient phone support, remote troubleshooting capability, and sufficient technical depth for full escalation. Because smaller companies typically have limited IT budgets and can provide little management attention for dealing with network support, Progent's Contact Center Outsourcing Services could be the most efficient option to make sure that small business information systems are always productive. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, fault tolerant network design, virtualization solutions, plus integration, programming and training for business programs including financials, ERP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and major software migrations, extended projects like business information software development and support, relational database software development and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of reliability, security, and performance than is feasible with the type of internal data center that is practical for most small businesses. Because Progent utilizes the same data centers that host the gear of many of the world's largest IT organizations, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and prompt restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and scalability but that is in addition easy for clients to migrate to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the multi- platform and non- standardized environments common with small companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

Why Progent Offers the Smart Choice for Lafayette, Louisiana Small Businesses
Progent's size, scope of technical expertise, and experience with corporate network support enable small companies to sidestep the problems related to over dependence on small service firms or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, smaller companies sometimes rely excessively on individual engineers. Although freelance service providers have lower expenses than larger IT service firms and can typically charge nominally smaller fees, freelancers are often spread too thin to react quickly to urgent network problems. If a freelance engineer is occupied with another client, ill, on vacation, or in class, the lack of backup staff may force your business to wait for assistance during a crisis. The more your company expands, system unavailability or difficulties with line-of-business applications become more expensive. The money you thought you were saving on a freelancer can disappear quickly due to lower productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a large consulting group to count on for advice requires them to learn in place while your business ends up footing the costs for their ongoing education.

  • Have Access to Experts in Complex Network Solutions
    Many small support organizations or independent engineers who concentrate on small business network consulting may excel at providing connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex IT environments with a variety of platforms, numerous offices, VoIP implementations, remote workers, integrated financial and operational applications, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's extensive staff of experts can benefit your business because enterprise environments are characteristically complex, integration issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and protection requires industry-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small companies often begin with a network implemented on a tight budget. Without a strong architecture, a series of ad hoc fixes often get tossed on top of a marginal foundation. As a business grows, stability and expandability issues can undermine the success of the organization. These networks need proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to an IT environment that can provide the reliable foundation to handle current business needs and ease future expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller companies need direction and insight to work through an ever more complicated array of technology alternatives available for enabling growth and enhancing efficiency. They do not need an IT consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match consulting support services with the real interests of clients. Combining IT support and product reselling can result in a conflict where the recommended solution is based on a predetermined technology instead of being driven by the actual requirements of a customer.

How to Contact Progent
In case your Lafayette, Louisiana company needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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