Fast, Low-cost Remote Computer Help for Lafayette, Louisiana Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality IT support services to clients who have small-business budgets. Progent has developed a unique service system that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote repair tools, a substantial pool of consultants accredited in a broad array of technical practice areas, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-through, a worldwide group of remote troubleshooting experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical issues in the least time and at the lowest cost to clients.

For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Lafayette, Louisiana Business Networks
As a Microsoft Certified Gold Partner computer support firm with a large group of Cisco certified CCIE network infrastructure experts and Apple certified engineers, Progent offers urgent assistance and low-cost online consulting to Lafayette, LA companies for a broad array of information technologies such as:

Service Delivery Options for Lafayette, Louisiana Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Support Model promotes rapid support, thorough service documentation, dependable follow-up, and tight cost monitoring across an array of network service delivery modes that include remote repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for new clients to address emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable access to an online Help Desk with efficient phone support, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller businesses usually are constrained by tight information technology funds and can spare scant executive bandwidth for handling network support, Progent's Help Desk Services can be the most efficient way to make sure that small business information networks stay up and running. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, non-stop it system engineering, virtual server solutions, plus configuration, customization and training for business software including accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and major system upgrades, extended initiatives like management information software development and support, relational database application development and administration services, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL to provide small businesses with higher degrees of availability, security, and recoverability than is feasible using the class of internal data center that is achievable for the majority of small and midsize companies. Since Progent uses the same data centers that host the equipment of many of the planet's biggest IT organizations, Progent can save you the expense of building and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of availability and extensibility but that is also simple for customers to migrate to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the multi- OS and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Lafayette, Louisiana Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate network consulting allow small companies to sidestep the pitfalls associated with over dependence on small support organizations or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, smaller businesses often depend heavily on individual engineers. Although individual service providers carry lower overhead than larger IT service organizations and can typically bill nominally smaller rates, individuals are sometimes unable to react quickly to urgent situations. If an independent engineer is occupied with another client, ill, on travelling, or in class, the absence of replacement staff may require your company to wait for help during an emergency. The more your company expands, system downtime or problems with critical programs get more expensive. The money you believed you were saving on a freelancer can evaporate quickly due to lower output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a big consulting group to rely on for assistance forces them to train on the job while your organization winds up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    The majority of smaller service organizations or independent engineers specializing in small company network consulting are capable of delivering routine fixes but don't have the seasoning to deal efficiently with complicated network environments with mixed operating systems, multiple offices, VoIP implementations, remote workforces, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive group of specialists can benefit your business because big-company networks are by nature complex, integration issues require thorough knowledge in many technical areas, and reaching a high level of stability, reliability, and security calls for industry-tested best practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Without a proper basis, a series of improvised fixes commonly get piled onto of a weak foundation. As a company evolves, stability and scalability problems can hinder the productivity of the organization. Such environments require thorough evaluation, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that can act as the reliable basis to meet current business needs and support future expansion.

  • Work with Solution Consultants, Not Resellers
    Smaller businesses need guidance and education to navigate through an increasingly complex array of IT alternatives offered for accelerating growth and improving productivity. Businesses do not need an IT consultant or support firm that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This permits Progent to align technical support services with the real needs of customers. Mixing network support and product reselling can result in a situation where the recommended solution is based on a predetermined technology rather than being driven by the actual requirements of a client.

Contact Progent
If your Lafayette, Louisiana company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.