Affordable Network Help from Microsoft and Cisco Qualified Consultants for Companies in Lafayette, LA
By offering professional know-how whenever you need it, making available specialized expertise for key business applications, offering innovative services like virtual data center hosting, invoicing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows you to increase the business value of your It system and reduce service costs. Progent recognizes that network security, dependability, and efficiency are just as important to small businesses as to major corporations but that smaller companies lack the leverage to spend heavily in information technology and in-house service groups. Progent's fundamental value proposition is that no network consulting organization can equal Progent's ability to provide the IT support your company requires whenever you require it and at prices you can justify.

For larger companies, Progent offers co-sourcing services to supplement the skills of your internal IT support staff. This can save money and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to plan and implement a sensible cloud strategy.

Primary Technical Areas Supported by Progent for Business Networks in Lafayette, Louisiana
Progent provides the support of certified consultants for all aspects of information technology deployed in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Lafayette, Louisiana Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing IT support is based on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes rapid response, thorough service records, dependable follow-up, and strict cost control across an array of IT support delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers makes it possible to handle most network issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to address urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small companies the ideal combination: in-person service professionals when you require them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how and why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need fast and reliable access to a professional Help Desk with effective phone assistance, online troubleshooting capability, and enough technical strength for full problem escalation. Because smaller businesses typically are constrained by tight information technology funds and can spare little management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business information systems stay productive. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, non-stop network design, virtualization solutions, plus integration, customization and training for small business applications including accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive software upgrades, extended projects such as management information application development and support, relational database software programming and administration support, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater levels of dependability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for most small businesses. Because Progent utilizes the same facilities that support the gear of many of the world's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is continually tracked, and systems are consistently backed up and ready for full and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different service firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow small businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the mixed- platform and loosely standardized networks typical of smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of low-cost, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS managed cloud backup and recovery.

Why Progent Offers the Right Choice for Lafayette, Louisiana Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate network consulting allow small companies to avoid the pitfalls related to over reliance on thinly staffed support organizations or individual engineers.

Working with Progent allows your business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network support, small companies often rely heavily on individual engineers. Although freelance support engineers carry lower expenses than larger IT service firms and can afford to charge nominally lower fees, they are sometimes spread too thin to respond rapidly to critical problems. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may force your business to go without assistance during a crisis. The more your small business expands, system unavailability or difficulties with line-of-business applications get more costly. The money you believed you were conserving on a freelancer can disappear fast due to lost productivity. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a large consulting team to count on for advice forces them to train on the job while your business ends up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Information Technology Solutions
    Many smaller support firms or freelance engineers specializing in small business IT support may excel at delivering connect-the-dots solutions but don't have the background to work efficiently with complex IT configurations with a variety of operating systems, numerous sites, VoIP implementations, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large group of specialists can be valuable to your small business because enterprise environments are characteristically complicated, support problems demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and security calls for industry-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a series of improvised fixes commonly get thrown onto of a weak structure. As a company evolves, stability and expandability problems can obstruct the success of the business. These networks require thorough assessment, intelligent business planning, and in-depth experience to upgrade to a network infrastructure that can provide the reliable basis to meet current business requirements and support downstream growth.

  • Team with Solution Consultants, Not Resellers
    Small companies require guidance and insight to work through an ever more complicated array of technology options offered for enabling business growth and improving efficiency. They do not need an IT engineer or service firm that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services only. This allows Progent to match consulting support services with the real interests of customers. Combining network support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology instead of being based on the actual requirements of a small business.

Contact Progent
If your Lafayette, Louisiana business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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