Affordable Computer Support from Microsoft and Cisco Certified Professionals for Businesses in Lakewood, CO
By offering professional support whenever you require it, providing specialized knowledge for key applications, providing high-value services like virtual data center hosting, billing only for help delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the business value of your It network and cut service costs. Progent appreciates that information system security, dependability, and efficiency are as important to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to invest aggressively in information networks and in-house support staffs. Progent's fundamental value proposition is that no network consulting firm can match Progent's capability to provide the IT support your company needs whenever you require it and at prices you can justify.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software design and development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can also provide the services of certified consultants to assist your business to plan and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Lakewood, Colorado Business Networks
A Microsoft-certified Partner consulting company with a large group of Cisco CCIE networking experts and Apple Computer certified engineers, Progent provides emergency troubleshooting and low-cost online consulting to Lakewood, CO businesses for a broad range of information technologies including:

Support Delivery Options for Lakewood, Colorado Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support services is based on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Service Mechanism promotes fast response, comprehensive service documentation, consistent follow-through, and strict cost control for an array of IT service delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help customers to analyze and fix hardware and software problems without the expense or time loss of in-person support visits. The background of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more information concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support experts to deliver small companies the best of both worlds: hands-on service technicians when you require them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more concerning why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for small and midsize companies who require prompt and dependable access to a professional Help Desk with efficient phone support, online troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since smaller companies typically are constrained by limited information technology budgets and can provide little management attention for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business computer systems stay up and running. Learn more details concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, high availability it system consulting, server virtualization solutions, plus configuration, customization and support for business programs such as financials, operations, reporting, CRM, and productivity software. Progent can help with one-time projects such as site relocations and massive system upgrades, longer term projects like management reporting application development and customization, relational database application programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or emergency services like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and SQL Server to provide small companies with higher degrees of dependability, security, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain updated, protection and performance is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of availability and scalability but that is also simple for clients to transfer to another support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with mixed environments to benefit significantly on the costs of hardware, system support, and network management while achieving world-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can handle the multi- OS and loosely standardized environments common with smaller businesses, and keeps control of the software in the customer's possession so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Lakewood, Colorado Businesses
Progent's size, depth of technical skill, and experience with corporate IT support enable small businesses to avoid the problems related to excessive dependence on small service firms or individual engineers.

Teaming with Progent allows your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network support, small companies often depend excessively on freelance consultants. Though individual service providers have lower expenses than larger support organizations and can typically bill apparently smaller fees, freelancers are sometimes stretched to far to react rapidly to urgent situations. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the lack of replacement personnel may require your business to wait for help in case of a crisis. As your company grows, system unavailability or problems with critical programs become more costly. The dollars you thought you were saving on an independent consultant can evaporate fast due to lost output. Also, when freelance consultants confront unfamiliar problems, the unavailability of a large engineering team to count on for assistance requires them to learn in place while your organization winds up footing the costs for their ongoing training.

  • Gain Access to Expertise in Advanced IT Solutions
    The majority of smaller support firms or freelance consultants focused on small company IT consulting may excel at providing connect-the-dots fixes but lack the experience to work cost-effectively with complex IT configurations with a variety of platforms, many offices, VoIP systems, mobile workers, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can benefit your small business because big-company networks are characteristically complicated, integration problems demand thorough knowledge in many technical disciplines, and achieving a high level of robustness, availability, and security calls for enterprise-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Without a carefully designed basis, a sequence of band-aid fixes commonly get piled onto of a marginal foundation. As a business evolves, stability and expandability issues can hinder the productivity of the business. These networks need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT environment that will provide the reliable foundation to meet critical business needs and ease downstream expansion.

  • Partner with Solution Finders, Not Resellers
    Small companies require direction and education to navigate through an ever more complicated array of IT options offered for enabling business growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This permits Progent to align consulting support with the genuine interests of clients. Mixing network support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual needs of a small business.

Get in Touch with Progent
In case your Lakewood, Colorado company needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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