Lakewood, CO Online Help from World-class Network Service Professionals
Progent's computer network help services can deliver your Lakewood, CO company low cost and reliable support from world-class network professionals. By providing network consulting help when you need it, offering specialized knowledge for mission-critical technologies, delivering value-added services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Lakewood, Colorado company an economical solution for maximizing the profitability of small-scale business information systems. Whether you have a local system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to create and manage a reliable and secure information network and to have fast access to the experienced help ordinarily restricted to corporations who are able to maintain a sizeable in-house IT group.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the skills of your in-house IT support staff. This can cut costs and minimize technical risks for major projects like software programming, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your business to plan and execute your cloud strategy.

Core Practice Areas Serviced by Progent for Businesses in Lakewood, Colorado
Progent's group of world-class engineers offers assistance for virtually all aspects of information technology found in businesses of all sizes. Areas supported by Progent in and around Lakewood include:

Service Delivery Options Available for Lakewood, Colorado Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's model for providing computer support services is based on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Service Model promotes rapid response, comprehensive service records, dependable follow-up, and strict expense monitoring for an array of IT service delivery modes that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist customers to analyze and fix network problems without the expense or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for new customers to address urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's remote network support services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service engineers to deliver small and midsize companies the best of both worlds: on-premises support technicians when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who require prompt and reliable access to a professional Contact Center with effective phone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Since smaller businesses typically are constrained by tight IT funds and can provide little management bandwidth for dealing with IT support tasks, Progent's Contact Center Services could be the most cost-effective way to ensure that business information networks stay productive. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop network consulting, virtual server strategies, plus configuration, customization and training for business software including accounting, operations, business analytics, CRM, and productivity software. Progent can help with short-term projects including site moves and major software migrations, longer term initiatives such as management analytics software programming and support, database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of availability, protection, and performance than is feasible with the type of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, protection and performance is continually monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's servers in a setting that not only delivers the highest degree of availability and extensibility but that is also easy for clients to transfer to a different service firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote consulting to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Lakewood, Colorado Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network support allow small and midsize companies to avoid the pitfalls associated with over reliance on small support organizations or independent consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network support, smaller companies often depend heavily on independent consultants. Although freelance support providers have lower expenses than more substantial support firms and can typically bill nominally smaller fees, individuals are frequently unable to respond rapidly to critical situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to go without help in case of an emergency. The more your small business grows, network downtime or problems with line-of-business applications become more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up quickly due to lower output. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a big engineering group to fall back on for help forces them to train with the meter running while your organization ends up with the bill for their ongoing training.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    The majority of small service firms or freelance consultants who concentrate on small business network support are capable of delivering connect-the-dots fixes but lack the experience to work cost-effectively with complex network infrastructures with a variety of operating systems, numerous offices, Voice over IP systems, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive team of specialists can benefit your small business because enterprise networks are inherently complicated, support problems demand thorough understanding of in many technical areas, and achieving a high degree of stability, reliability, and security calls for industry-proven leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Without a proper basis, a series of ad hoc fixes often get thrown onto of a tenuous foundation. As a business grows, stability and expandability issues can hinder the success of the business. Such networks need proper evaluation, intelligent business planning, and broad-based experience to upgrade to an IT environment that will act as the solid basis to handle critical business requirements and support future expansion.

  • Partner with Solution Providers, Not Resellers
    Smaller companies need guidance and insight to navigate through an ever more complex maze of technology alternatives offered for accelerating business growth and enhancing productivity. They do not need a network engineer or service organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent offers services only. This allows Progent to align technical services with the real interests of customers. Mixing IT support and product reselling can result in a conflict where the proposed solution is based on a preselected vendor rather than being driven by the true requirements of a client.

Contact Progent
In case your Lakewood, Colorado business needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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