Professional Remote Help for Lakewood, Colorado Computer Networks from Microsoft Certified Consultants
Small businesses have typically been overlooked by large network service firms. Many small companies permit themselves to grow dangerously reliant on freelance consultants or small support organizations who lack the size or comprehensive skill sets to respond promptly or efficiently to technical emergencies. Other small companies resort to giant support providers staffed with technicians trained to offer standardized fixes for common problems but who are missing the experience and versatility to handle the variety of environments and lack of standards that characterizes small company IT systems.

Progent's proven methodology for providing affordable and effective network service to small companies has made Progent one of the most respected Microsoft-certified IT consulting firms in the United States. Progent has provided remote help to companies in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the technical skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for major projects like software programming, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Lakewood, Colorado Businesses
As a Microsoft-certified Partner consulting company that maintains a large team of Cisco qualified CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable remote consulting to Lakewood, CO companies for a wide array of information technologies including:

Support Delivery Options for Lakewood, Colorado Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and network administration. Progent's model for providing network support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Contact Center Service Model promotes fast support, comprehensive service documentation, dependable follow-up, and strict expense control across a range of network service delivery modes that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help clients to analyze and repair hardware and software issues without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for first-time customers to address urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to give small companies the optimal solution: on-premises support technicians when you require them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning how to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses who require fast and reliable access to an online Help Desk Call Center with efficient phone assistance, online troubleshooting tools, and sufficient technical depth for full escalation. Because smaller businesses usually have tight IT budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that small business information systems stay productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant network design, virtual server strategies, plus configuration, customization and support for business applications including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office moves and major system upgrades, longer term projects like management analytics software programming and customization, relational database software development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with higher degrees of availability, security, and performance than is possible with the type of in-house data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of some of the world's largest IT companies, Progent can eliminate the cost of building and managing the systems needed for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is continually tracked, and systems are regularly archived and available for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's servers in an environment that not only provides the top level of dependability and scalability but that is also easy for customers to migrate to a different service firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can support the mixed- platform and non- standardized environments typical of smaller businesses, and keeps control of the software in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness either to block or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can help with advanced security programs such as SIEM solutions to help enterprises meet industry standards and government regulations for network information protection and reporting.

The scope and depth of Progent's engineering staff offer a powerful array of benefits to organizations wishing to increase the business value of their IT system within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of network support, executing a broad range of IT tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT skills, but also a consultant with proven methods for fixing actual IT problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size invoices for fast solutions. Another benefit of by-the-minute invoicing is that clients will not be tempted to allow less critical issues to stay unaddressed until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each consultant to every customer. The practice of documenting and archiving support activity allows more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain in-house IT staffs gain when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Lakewood, Colorado company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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