Professional Online Troubleshooting for Lakewood, Colorado Small Business Computers from World-class Engineers
Small businesses have typically been overlooked by major network service organizations. Many small businesses allow themselves to grow dangerously dependent on individual engineers or small consulting firms who lack the size or comprehensive knowledge to react quickly or efficiently to technical emergencies. Still other small companies turn to giant support firms that employ technicians taught to provide standardized solutions to ordinary problems but who do not have the experience and technical scope to handle the diversity of environments and lack of standardization that characterizes small business information networks.

Progent's time-tested methodology for providing low-cost and effective technical service to small businesses has made Progent among the premiere Microsoft-certified IT service firms in the country. Progent has provided online help to small businesses in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your company to design and execute a sensible cloud computing strategy.

Core Technical Areas Serviced by Progent for Office Networks in Lakewood, Colorado
Progent's nationwide team of certified engineers provides support for virtually all aspects of network technology used by businesses of all sizes. Technologies served by Progent in Lakewood include:

Support Delivery Options for Lakewood, Colorado Businesses
Progent offers a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Service Model promotes rapid support, comprehensive activity records, reliable follow-up, and strict cost control for an array of IT support delivery options that include remote repairs, in-person help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the expense or time loss of on-premises service calls. The background of Progent's IT engineers makes it possible to handle most network issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to address urgent situations and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's online computer support services.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning how and why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses and local governments who require prompt and dependable support from an online Help Desk Call Center with efficient phone assistance, online repair tools, and enough technical strength for all needed escalation. Because small and midsize companies usually have limited IT budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that business computer systems are always productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, fault tolerant it system consulting, virtual server strategies, plus integration, programming and support for business programs including financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects including office moves and major system migrations, extended initiatives such as business reporting application programming and customization, database application development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of reliability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for most small companies. Because Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can save you the expense of creating and managing the systems needed for world-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is constantly tracked, and systems are regularly backed up and available for full and rapid restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for clients to migrate to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the multi- OS and loosely standardized networks common with small companies, and keeps control of the software in the customer's possession so that moving to a different virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting services to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Lakewood, Colorado Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise IT support allow small and midsize companies to avoid the problems related to excessive dependence on thinly staffed support firms or freelance engineers.

Working with Progent's Experts enables your business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, smaller businesses often rely heavily on freelance engineers. Though freelance support engineers carry lower overhead than larger IT service organizations and can typically charge nominally smaller rates, they are frequently too overworked to respond rapidly to urgent situations. If an independent engineer is occupied with different customer, sick, on vacation, or in training, the absence of replacement personnel may require your business to wait for assistance during a crisis. As your company grows, network unavailability or difficulties with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can evaporate fast because of lower productivity. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a large consulting team to count on for help requires them to learn with the meter running while your company winds up footing the costs for their ongoing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    The majority of small service firms or freelance consultants specializing in small company IT consulting may excel at delivering routine solutions but don't have the seasoning to deal efficiently with complicated IT configurations that have a variety of platforms, multiple sites, Voice over IP systems, remote clients, interconnected financial and operational software, eCommerce, and specialized business software. Progent's background with global companies and Progent's large staff of experts can benefit your company because enterprise networks are inherently complicated, integration problems require in-depth knowledge in many technical areas, and reaching a high level of stability, reliability, and protection calls for industry-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with a network cobbled together on a tight budget. Without a solid basis, a sequence of band-aid fixes commonly get tossed onto of a weak structure. As a business grows, reliability and scalability problems can obstruct the success of the business. Such networks require thorough evaluation, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will provide the solid foundation to handle current business requirements and ease downstream expansion.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses require direction and insight to navigate through an increasingly complicated maze of IT alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services only. This permits Progent to align consulting support with the genuine interests of customers. Combining network support and product selling can lead to a conflict where the recommended solution is based on a preselected technology instead of being based on the true needs of a client.

How to Contact Progent
In case your Lakewood, Colorado company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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