Affordable Computer Support from Microsoft Certified Experts for Businesses in Lakewood, CO
By offering professional support when you require it, providing specialized knowledge for critical applications, offering high-value services such as virtual data center hosting, billing solely for services delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the competitive value of your information network and reduce support costs. Progent understands that information system protection, reliability, and performance are as critical to small companies as to large enterprises but that small organizations don't have the economy of scale to spend heavily in computer technology and in-house support groups. Progent's fundamental value proposition is that no network support organization can match Progent's capability to deliver the network support your company needs when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal network support group. This can cut costs and minimize technical risks for major IT initiatives like software development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited experts to help your company to plan and implement your cloud computing strategy.

Main Technical Areas Serviced by Progent for Businesses in Lakewood, Colorado
Progent offers the support of certified experts for all aspects of information technology found in small and midsize organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Lakewood, Colorado Companies
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Model ensures fast support, thorough service documentation, dependable follow-up, and strict expense monitoring for a range of IT support delivery modes that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software problems without the cost or delay of in-person service visits. The experience of Progent's network consultants makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service experts to give small and midsize businesses the optimal solution: on-premises support technicians when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about how to register for Progent's in-person computer support.

  • Phone Support
    Progent's Contact Center Services are designed for all companies who require fast and reliable access to a professional Helpdesk with effective telephone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Because smaller businesses typically have tight IT budgets and can provide little executive bandwidth for handling network support tasks, Progent's Contact Center Services could be the most efficient way to ensure that small business information networks are always productive. Read more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, high availability it system consulting, virtual server solutions, plus configuration, programming and training for small business applications such as accounting, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, extended projects like business information application development and support, database software development and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small organizations. Because Progent utilizes the same data centers that host the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in building and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay current, security and efficiency is continually tracked, and systems are regularly backed up and ready for complete and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition easy for customers to migrate to another service firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit businesses with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can handle the mixed- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the client's possession so that moving to a different virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they can impact your network Learn more about ProSight Systems Watch server and desktop management services.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for network data protection and incident reporting.

The breadth and size of Progent's engineering team bring a powerful array of advantages to companies trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, at the forefront of network service, executing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT capability, but also a consultant with proven approaches for resolving real-world network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates big bills for fast fixes. An additional advantage of granular billing is that clients will not be tempted to allow minor issues to stay unaddressed until they grow into big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation given by every staff member to each client. The discipline of detailing and archiving service activity allows more efficient support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has little competition. Small companies who utilize freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Lakewood, Colorado company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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