Expert Online Service for Lakewood, Colorado Computer Networks from World-class Engineers
Small companies have traditionally been overlooked by major network support organizations. Some small companies permit themselves to grow overly reliant on freelance consultants or small support firms who don't have the bandwidth or comprehensive knowledge to respond promptly or efficiently to technical crises. Other small companies resort to giant support providers staffed with personnel trained to provide standardized fixes for ordinary problems but who are missing the experience and technical scope to deal with the diversity of configurations and absence of standards typical of small company IT systems.

Progent's proven approach to providing affordable and successful technical support to small businesses has made Progent one of the premiere Microsoft IT consulting firms in the industry. Progent has delivered online help to small businesses in every state in the country and offers in-person support in most zip codes.

For larger companies, Progent can provide co-sourcing services to supplement the technical skills of your internal network service team. This can reduce expenses and minimize technical risks for major projects such as software development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Lakewood, Colorado
Progent's team of certified support professionals provides assistance for virtually all aspects of information technology deployed by companies of all sizes. Practice areas served by Progent in Lakewood include:

Service Delivery Options Available for Lakewood, Colorado Businesses
Progent offers a variety of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for delivering computer support is built on the Call Center structure common to larger IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service records, dependable follow-through, and tight cost control across an array of network support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network problems without the expense or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration procedure for new clients to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the help you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the ideal combination: onsite service professionals when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses who require fast and dependable access to an online Contact Center with effective telephone support, online troubleshooting tools, and sufficient technical depth for full escalation. Because smaller companies typically are constrained by limited IT budgets and can provide little executive attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to ensure that business information systems stay productive. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and training for business software including financials, operations, reporting, CRM, and productivity software. Progent can help with short-term projects such as site moves and major software migrations, longer term projects like management reporting software programming and support, relational database application programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or emergency services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host key business applications such as Exchange and SQL Server to provide small companies with higher degrees of reliability, protection, and recoverability than is feasible with the type of on-site data center that is realistically affordable for most small organizations. Since Progent uses the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain updated, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of availability and extensibility but that is in addition simple for customers to migrate to a different service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the multi- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system security and can assist with advanced security programs such as SIEM solutions to help enterprises meet industry guidelines and government mandates for network data security and reporting.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to customers trying to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the forefront of network service, performing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for repairing actual network problems quickly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size bills for quick fixes. Another advantage of by-the-minute billing is that clients are not tempted to permit minor issues to fester until they grow into big problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by every staff member to every customer. The practice of documenting and organizing support records allows more effective service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small businesses who utilize independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Lakewood, Colorado company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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