Expert Remote Support for Lakewood, Colorado Networks from World-class Engineers
Small businesses have traditionally been overlooked by major IT support firms. Many small companies allow themselves to become excessively reliant on freelance consultants or small consulting firms who lack the size or comprehensive skill sets to respond promptly or efficiently to technical crises. Still other small companies turn to mass-market support firms that employ personnel trained to provide standardized fixes for common issues but who do not have the experience and technical scope to deal with the variety of configurations and lack of standardization that characterizes small business IT networks.

Progent's proven methodology for delivering affordable and effective technical service to small companies has made Progent one of the most respected Microsoft IT service organizations in the United States. Progent has delivered remote help to companies in every state in the U.S. and offers onsite technical support in almost all zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house network service team. This can cut costs and minimize technical risks for big IT initiatives such as software development, business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can in addition offer access to accredited experts to help your business to plan and implement a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Lakewood, Colorado
Progent's nationwide team of industry certified support professionals provides assistance for virtually all aspects of network systems used by companies of all sizes. Technologies supported by Progent in Lakewood include:

Support Delivery Alternatives for Lakewood, Colorado Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support services is based on the Call Center structure common to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, thorough service records, consistent follow-through, and tight cost control across an array of IT service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's online computer support expertise.

  • On-site Support
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service engineers to give small businesses the best of both worlds: onsite service professionals when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses who need fast and reliable support from an online Contact Center with effective telephone support, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because smaller companies typically are constrained by tight IT funds and can spare little executive attention for dealing with IT support tasks, Progent's Helpdesk Services can be the most efficient way to make sure that business computer networks stay up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, fault tolerant network design, virtual server solutions, plus integration, customization and support for small business software such as financials, ERP, reporting, CRM, and office productivity packages. Progent can help with short-term projects including office relocations and massive software upgrades, longer term projects such as business analytics application programming and support, relational database software development and administration services, and web design, continuing support such as server monitoring and system administration, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and SQL Server to provide small companies with higher degrees of availability, security, and recoverability than is possible using the type of in-house data center that is achievable for most small organizations. Since Progent uses the same data centers that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay updated, protection and performance is continually tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for customers to transfer to another support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow small businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and network management while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can support the multi- platform and loosely standardized environments common with smaller businesses, and keeps control of the software licenses in the client's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

Why Progent Is the Smart Choice for Lakewood, Colorado Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network support allow small and midsize companies to avoid the problems related to excessive reliance on small service organizations or freelance engineers.

Teaming with Progent enables your business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For network services, small companies sometimes depend heavily on freelance engineers. Although freelance support engineers have lower expenses than more substantial support firms and can afford to bill nominally smaller fees, freelancers are often spread too thin to react quickly to urgent situations. If an independent consultant is busy with different customer, sick, on travelling, or in class, the absence of replacement staff may force your company to wait for assistance in case of an emergency. The more your small business grows, network unavailability or problems with line-of-business applications become more expensive. The money you thought you were conserving on an independent consultant can be eaten up fast because of lost productivity. Also, when freelance engineers confront unfamiliar technologies, the unavailability of a large consulting team to count on for assistance requires them to learn in place while your business ends up with the costs for their continuing training.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    The majority of small support organizations or freelance engineers who concentrate on small company IT consulting may excel at delivering routine fixes but lack the experience to deal cost-effectively with complicated network environments that have a variety of platforms, multiple sites, VoIP implementations, remote clients, integrated accounting and analytical software, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large team of specialists can benefit your company because enterprise networks are by nature complicated, integration problems demand in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, availability, and security requires enterprise-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong architecture, a sequence of improvised repairs often get tossed on top of a weak foundation. As a business evolves, stability and expandability problems can hinder the productivity of the organization. Such networks require proper evaluation, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that can act as the reliable basis to handle current business requirements and support future expansion.

  • Team with Solution Consultants, Not Resellers
    Small businesses require guidance and education to work through an increasingly complicated maze of IT options available for enabling business growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services only. This allows Progent to align consulting support with the real needs of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a small business.

Contact Progent
If your Lakewood, Colorado business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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