Lakewood, CO Remote Help from Certified Network Service Professionals
Progent's network technical support services can provide your Lakewood, CO company low cost and consistent access to world-class technical experts. By providing IT support help when you require it, providing advanced knowledge for key applications, delivering value-added support such as automated server monitoring, and charging only for support you use, Progent gives your Lakewood, Colorado company an affordable alternative for optimizing the business value of small-scale office information systems. Whether you have a local system, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to build and maintain a robust and safe IT system and to benefit from fast access to the skilled help typically restricted to corporations who are able to set up a large internal information technology group.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal network support group. This can reduce expenses and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your company to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Supported by Progent for Lakewood, Colorado Businesses
A Microsoft Certified Gold Partner computer support firm that maintains a large team of Cisco qualified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Lakewood, CO businesses for a wide range of computer technologies including:

Service Delivery Alternatives Available for Lakewood, Colorado Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering IT support is built on the Call Center structure common to larger IT groups. Progent's Help Desk Service Model promotes rapid response, thorough activity documentation, consistent follow-up, and tight cost monitoring for an array of IT service delivery alternatives that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and fix hardware and software issues without the cost or time loss of travel for onsite support visits. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small businesses the optimal solution: in-person support professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for in-person support visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who need fast and dependable support from an online Help Desk with efficient phone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller businesses typically have limited IT funds and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that business information systems stay up and running. Learn more about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small companies affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security consulting, high availability it system design, server virtualization solutions, plus integration, customization and training for small business software such as financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office relocations and major software upgrades, longer term initiatives such as management reporting application development and support, database software programming and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange Server and MS SQL to provide small businesses with higher degrees of availability, protection, and recoverability than is possible using the type of in-house data center that is practical for most small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of some of the world's largest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay current, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small company's servers in a setting that not only provides the highest level of dependability and extensibility but that is also convenient for customers to migrate to a different support provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can handle the multi- platform and non- standardized networks typical of smaller businesses, and retains control of the licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting support to help businesses of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for IT data security and incident reporting.

The breadth and depth of Progent's engineering team bring a unique set of advantages to organizations trying to maximize the business value of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, in the trenches of network service, executing a wide range of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for solving real-world IT problems rapidly. Find out more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates king-size bills for fast fixes. An additional advantage of granular billing is that you are not inclined to permit incipient problems to stay unaddressed until they grow into big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each consultant to every customer. The practice of detailing and archiving support records allows more effective service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small companies who utilize independent consultants or who employ in-house support personnel gain when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Lakewood, Colorado company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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