Affordable Network Help from Microsoft Certified Consultants for Companies in Lancaster, CA
By delivering world-class support when you require it, providing specialized knowledge for key applications, offering innovative services like virtual data center hosting, invoicing solely for services you receive, and requiring no setup fees or retainers for standard services, Progent allows you to maximize the competitive value of your It system and minimize service costs. Progent recognizes that network protection, dependability, and efficiency are as important to small companies as to large corporations but that smaller organizations lack the economy of scale to invest heavily in information networks and in-house service groups. Progent's basic competitive advantage is that no IT support firm can match Progent's capability to provide the network support your business requires when you need it and at a cost you can afford.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like application programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and execute your cloud strategy.

Main IT Areas Serviced by Progent for Businesses in Lancaster, California
Progent provides the services of qualified consultants for all facets of information technology found in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Lancaster, California Companies
Progent offers a selection of options for providing small companies with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's model for providing IT support is based on the Help Desk structure common to big IT groups. Progent's Help Desk Support Model ensures fast response, thorough service records, reliable follow-up, and tight expense monitoring for a range of network support delivery options that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to resolve most network problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to address urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's online computer support services.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to give small businesses the ideal combination: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all businesses and local governments who require fast and reliable support from a professional Help Desk with efficient phone assistance, online repair tools, and enough technical depth for full problem escalation. Since small and midsize businesses typically have tight IT budgets and can provide scant management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most efficient option to make sure that small business information networks stay productive. Read more concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop network design, virtualization solutions, plus configuration, customization and training for business programs such as accounting, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, longer term initiatives like management analytics application programming and support, relational database application programming and administration services, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible with the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the gear of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs stay current, protection and performance is constantly monitored, and systems are consistently archived and ready for full and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in a setting that not only delivers the highest level of dependability and scalability but that is in addition simple for clients to transfer to another support provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and network management while getting world-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can support the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Lancaster, California Small Businesses
Progent's size, breadth of technical expertise, and experience with corporate network consulting allow small companies to sidestep the problems associated with excessive dependence on small service firms or independent engineers.

Teaming with Progent allows your company to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, small companies sometimes depend heavily on individual consultants. Though freelance support providers have lower expenses than more substantial IT service organizations and can typically charge nominally smaller rates, individuals are frequently spread too thin to react rapidly to critical network problems. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of replacement staff may require your business to go without help during a crisis. As your small business expands, network unavailability or problems with critical programs become more expensive. The money you thought you were saving on a freelancer can disappear quickly due to lower productivity. Also, when independent consultants encounter new technologies, the unavailability of a large engineering team to depend on for assistance requires them to train on the job while your organization winds up footing the bill for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Network Issues
    Many small service organizations or independent engineers who concentrate on small business network consulting are capable of providing connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complex IT environments that have a variety of platforms, numerous locations, VoIP systems, remote workforces, interconnected financial and analytical software, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's large staff of specialists can be valuable to your company because big-company networks are inherently complicated, integration issues demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of stability, availability, and protection requires industry-tested best practices.

  • Build a Solid Basis for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of ad hoc repairs commonly get tossed on top of a tenuous foundation. As a company grows, reliability and scalability issues can undermine the success of the business. Such environments require thorough evaluation, intelligent strategic analysis, and in-depth experience to upgrade to an IT environment that can act as the solid basis to meet critical business needs and support future expansion.

  • Team with Solution Consultants, Not Resellers
    Smaller businesses need direction and education to navigate through an ever more complicated array of IT options available for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services only. This permits Progent to align technical support services with the genuine interests of clients. Mixing IT consulting and product selling can result in a situation where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a customer.

Contact Progent
In case your Lancaster, California company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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