Professional Remote Support for Lancaster, California Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been underserved by large network service firms. Some small businesses allow themselves to grow overly dependent on freelance engineers or small support organizations who lack the bandwidth or broad knowledge to react promptly or effectively to network emergencies. Still other small companies turn to mass-market support providers staffed with personnel able to offer by-the-numbers fixes for common issues but who are missing the background and technical scope to deal with the diversity of environments and lack of standards that characterizes small business information systems.

Progent's time-tested methodology for delivering low-cost and successful technical service to small businesses has made Progent among the premiere Microsoft network consulting organizations in the country. Progent has delivered online support to businesses in every state in the United States and can dispatch in-person help in almost all zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house network support staff. This can save money and minimize technical risks for major projects such as software development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited experts to assist your company to design and implement your cloud strategy.

Core Practice Areas Supported by Progent for Business Networks in Lancaster, California
Progent's group of industry certified consultants provides assistance for virtually all aspects of network technology found in companies of any size. Practice areas supported by Progent in and around Lancaster include:

Service Delivery Alternatives for Lancaster, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering IT support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough service documentation, consistent follow-up, and strict expense control for a range of IT support delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help clients to analyze and fix network issues without the cost or time loss of on-premises support visits. The background of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer support services.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote support engineers to deliver small businesses the optimal solution: onsite service professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require fast and dependable support from a professional Help Desk Call Center with effective phone assistance, online repair capability, and enough technical depth for all needed problem escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can spare little executive attention for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that business computer networks are always up and running. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtualization solutions, plus configuration, customization and training for business software such as accounting, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term projects like business information software programming and customization, database software development and administration services, and web design, on-going support such as server monitoring and network administration, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with higher degrees of dependability, protection, and recoverability than is possible using the class of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same data centers that support the gear of some of the planet's largest IT companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay updated, protection and performance is continually monitored, and systems are regularly backed up and available for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's servers in an environment that not only provides the top level of dependability and scalability but that is also convenient for clients to transfer to a different service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can handle the multi- OS and non- standardized environments common with small businesses, and retains control of the software in the client's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert online support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

Why Progent Is the Right Alternative for Lancaster, California Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate IT support enable small and midsize companies to sidestep the pitfalls associated with excessive reliance on small service firms or freelance engineers.

Working with Progent enables your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network services, smaller businesses often rely excessively on individual consultants. Although individual support providers carry lower overhead than more substantial support organizations and can afford to charge nominally lower fees, freelancers are often too overworked to respond rapidly to urgent situations. If a freelance consultant is occupied with different customer, sick, on travelling, or in training, the absence of backup personnel may force your company to wait for help during an emergency. As your company expands, network unavailability or problems with critical applications get more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lost productivity. Also, when independent engineers encounter new problems, the lack of a big engineering team to rely on for advice forces them to train on the job while your company winds up with the bill for their ongoing training.

  • Have Access to Experts in Sophisticated IT Issues
    The majority of smaller support organizations or freelance consultants specializing in small company network consulting may excel at delivering connect-the-dots solutions but lack the seasoning to work efficiently with complex IT infrastructures with a variety of platforms, numerous sites, Voice over IP implementations, remote workforces, interconnected financial and analytical applications, eCommerce, and specialized business software. Progent's experience with global companies and Progent's extensive staff of experts can benefit your small business because enterprise environments are by nature complicated, support problems require thorough knowledge in many technical disciplines, and reaching a high level of stability, availability, and security calls for enterprise-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of improvised fixes commonly get tossed onto of a weak foundation. As a company grows, stability and expandability issues can hinder the success of the organization. Such networks require proper assessment, smart business planning, and in-depth expertise to upgrade to a network infrastructure that can act as the solid basis to meet current business requirements and ease downstream growth.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses require direction and insight to navigate through an increasingly complicated array of IT options available for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This allows Progent to align consulting support services with the genuine needs of clients. Mixing IT support and product reselling can result in a conflict where the proposed solution is based on a preselected technology instead of being driven by the true requirements of a small business.

How to Contact Progent
In case your Lancaster, California business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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