Professional Remote Troubleshooting for Lancaster, California Small Business Computers from Microsoft Certified Engineers
Small companies have typically been underserved by large IT support firms. Some small businesses permit themselves to grow excessively dependent on freelance consultants or small support firms who lack the bandwidth or extensive skill sets to react quickly or effectively to technical emergencies. Still other small businesses turn to mass-market service firms that employ technicians trained to provide by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to handle the variety of environments and absence of standards typical of small company IT systems.

Progent's time-tested approach to providing affordable and effective network service to small companies has made Progent one of the top Microsoft IT consulting firms in the industry. Progent has provided remote help to businesses in every state in the U.S. and offers onsite technical support in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for major projects such as software programming, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to assist your company to plan and execute your cloud computing strategy.

Key Technologies Supported by Progent for Businesses in Lancaster, California
Progent's group of world-class experts offers support for all aspects of information technology found in businesses of all sizes. Technologies supported by Progent in and around Lancaster include:

Support Delivery Options Available for Lancaster, California Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing computer support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough service records, reliable follow-through, and strict cost monitoring across a range of network service delivery modes that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and repair network problems without the expense or delay of on-premises support visits. The experience of Progent's IT engineers allows them to handle most network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup process for first-time customers to address emergency network problems and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more information concerning Progent's online computer support services.

  • On-site Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to deliver small and midsize companies the ideal combination: on-premises support professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for in-person service calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more about how and why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all companies who require fast and dependable support from an online Help Desk with effective phone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Because smaller companies typically are constrained by limited IT funds and can spare scant management attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer systems are always up and running. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, high availability it system engineering, virtualization strategies, plus integration, programming and training for small business programs including financials, operations, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects including site relocations and major software migrations, longer term initiatives like management analytics application development and customization, relational database application programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of dependability, security, and performance than is possible using the class of internal data center that is practical for most small companies. Since Progent uses the same facilities that support the gear of many of the planet's largest IT companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is continually monitored, and systems are regularly archived and ready for full and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition simple for clients to transfer to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, system support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps control of the software in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Why Progent Offers the Smart Choice for Lancaster, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate network support enable small businesses to sidestep the pitfalls related to excessive dependence on small service firms or freelance engineers.

Working with Progent's Experts enables your business to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, small businesses often rely heavily on freelance consultants. Though individual service engineers have lower expenses than more substantial IT service organizations and can afford to bill apparently lower fees, freelancers are often too busy to respond rapidly to urgent network problems. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during a crisis. As your company grows, network downtime or difficulties with critical applications get more costly. The money you thought you were conserving on an independent consultant can disappear quickly due to lost output. Also, when independent engineers encounter new problems, the unavailability of a large engineering team to fall back on for help requires them to learn with the meter running while your organization ends up footing the bill for their continuing education.

  • Gain Access to Expertise in Complex IT Issues
    The majority of small service organizations or independent engineers specializing in small company IT support may excel at providing routine solutions but lack the experience to work efficiently with complex network environments with a variety of platforms, many sites, VoIP implementations, remote clients, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's extensive team of experts can benefit your business because big-company environments are by nature complex, integration problems require thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and security calls for industry-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a proper architecture, a sequence of band-aid repairs commonly get tossed onto of a weak foundation. As a company grows, stability and scalability problems can obstruct the productivity of the organization. These environments require proper assessment, smart business planning, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable foundation to meet current business requirements and ease future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Smaller companies require direction and education to work through an ever more complex array of IT options available for enabling growth and improving productivity. Businesses do not need a network consultant or support firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match technical support with the genuine interests of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true requirements of a small business.

How to Contact Progent
If your Lancaster, California company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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