Expert Remote Technical Support for Lancaster, California Small Business Computers from Certified Engineers
Small companies have traditionally been ignored by major IT service firms. Some small companies allow themselves to become dangerously reliant on individual consultants or small consulting organizations who don't have the bandwidth or extensive skill sets to react quickly or effectively to technical emergencies. Still other small companies resort to mass-market service firms that employ personnel trained to provide by-the-numbers solutions to ordinary issues but who are missing the experience and versatility to deal with the variety of configurations and absence of standards that characterizes small company information systems.

Progent's proven approach to providing affordable and effective technical service to small businesses has made Progent one of the top Microsoft-certified IT service firms in the industry. Progent has delivered remote help to small businesses in every state in the U.S. (See Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service staff. This can reduce expenses and help meet schedules for major IT initiatives such as software development, business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of certified experts to assist your company to plan and execute your cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Lancaster, California
Progent's group of industry certified engineers offers support for all facets of information systems used by businesses of all sizes. Practice areas served by Progent in Lancaster include:

Support Delivery Alternatives for Lancaster, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting, and network management. Progent's model for delivering network support is built on the Help Desk structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes fast support, thorough activity documentation, reliable follow-through, and tight cost control for a range of IT service delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can help customers to analyze and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out more details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to give small businesses the ideal combination: onsite support professionals when you require them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site service calls is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning how to register for Progent's in-person network service.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize companies who require fast and reliable access to an online Contact Center with effective telephone assistance, online repair tools, and sufficient technical strength for full problem escalation. Since small and midsize companies typically are constrained by limited IT budgets and can provide little management attention for dealing with network support, Progent's Helpdesk Services can be the most cost-effective way to make sure that business information networks stay up and running. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, fault tolerant it system design, virtual server strategies, plus integration, customization and support for business applications including accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects including office relocations and massive system upgrades, longer term initiatives like business information application programming and support, database application programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of reliability, protection, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small organizations. Because Progent uses the same data centers that support the gear of some of the world's largest information technology organizations, Progent can save you the expense of creating and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems are consistently archived and ready for full and prompt restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for clients to migrate to another service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit companies with multi-vendor environments to save significantly on the costs of hardware, system support, and IT management while getting world-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the mixed- OS and loosely standardized networks common with small companies, and retains control of the licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system security and can assist with advanced security projects like SIEM solutions to help companies comply with business guidelines and statutory requirements for network information security and reporting.

The scope and size of Progent's engineering staff bring a unique set of advantages to companies trying to increase the business value of their IT system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional background, in the trenches of network support, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for solving actual network problems quickly. Read more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you pay only for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services provided during normal working hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for quick solutions. Another advantage of granular billing is that clients are less inclined to allow simple issues to stay unaddressed until they become major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to each customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who employ internal IT personnel gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your Lancaster, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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