Professional Remote Service for Lancaster, California Computer Networks from Certified Engineers
Small businesses have traditionally been ignored by major network service firms. Many small businesses permit themselves to grow overly reliant on individual consultants or small support organizations who don't have the size or comprehensive knowledge to react promptly or effectively to network crises. Other small companies turn to giant service providers that employ personnel taught to offer standardized solutions to common problems but who are missing the background and technical scope to handle the variety of environments and absence of standardization that characterizes small business IT systems.

Progent's proven approach to providing affordable and effective technical support to small businesses has made Progent one of the most respected Microsoft Gold IT service firms in the United States. Progent has provided remote help to companies in every state in the U.S. and can dispatch onsite help in most zip codes.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support personnel. Co-sourcing can save money and help meet schedules for big IT initiatives like application development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your company to design and execute your cloud strategy.

Core Technologies Serviced by Progent for Businesses in Lancaster, California
Progent's team of world-class experts offers assistance for virtually all aspects of information technology found in businesses of all sizes. Practice areas supported by Progent in Lancaster include:

Service Delivery Alternatives for Lancaster, California Businesses
Progent has a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering network support is built on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures rapid support, comprehensive service records, reliable follow-through, and tight cost control across a range of IT service delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and repair hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve most IT problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address emergency situations and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent offers on-site computer support for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: onsite support technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The wait time for in-person service visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses who need fast and reliable access to an online Contact Center with effective phone assistance, remote repair tools, and sufficient technical strength for all needed escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can provide little executive bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that business information systems are always up and running. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system design, virtual server strategies, plus configuration, programming and training for business applications such as financials, operations, business analytics, sales automation, and productivity suites. Progent can help with one-time projects including site relocations and massive system upgrades, extended initiatives like business analytics software programming and support, relational database software development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent can host critical applications like Exchange Server and SQL Server to provide small businesses with greater levels of dependability, protection, and performance than is possible using the class of internal data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's biggest IT companies, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition simple for clients to migrate to a different support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow companies with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the client's possession so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting support to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Lancaster, California Small Businesses
Progent's size, breadth of technical skill, and familiarity with corporate IT support enable small businesses to avoid the problems associated with over reliance on small service firms or freelance consultants.

Working with Progent's Experts allows your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network support, small businesses sometimes depend excessively on freelance consultants. Though individual support engineers have lower expenses than larger IT service organizations and can afford to bill apparently lower fees, they are occasionally spread too thin to respond rapidly to urgent situations. If a freelance engineer is busy with different client, ill, on vacation, or in training, the absence of backup personnel may force your company to go without assistance during a crisis. The more your company grows, network unavailability or problems with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly due to lost productivity. Also, when independent consultants encounter unfamiliar technologies, the lack of a large consulting group to depend on for assistance forces them to train on the job while your organization ends up with the costs for their continuing training.

  • Gain Access to Experts in Advanced IT Solutions
    Many smaller support organizations or freelance engineers specializing in small business network support are capable of delivering routine fixes but lack the background to deal cost-effectively with complex IT configurations with mixed operating systems, numerous locations, Voice over IP systems, remote clients, interconnected financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with global enterprises and Progent's extensive staff of experts can benefit your company because big-company networks are inherently complicated, support issues require in-depth knowledge in many technical areas, and reaching an acceptable level of stability, reliability, and protection calls for industry-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a proper basis, a series of improvised fixes often get piled onto of a weak foundation. As a company grows, reliability and expandability issues can undermine the productivity of the business. Such environments require thorough evaluation, smart business planning, and in-depth expertise to migrate to a network infrastructure that will act as the solid foundation to meet current business needs and ease future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses need direction and education to work through an increasingly complex array of technology options available for accelerating growth and improving efficiency. They do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services only. This allows Progent to match consulting services with the genuine interests of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being based on the actual needs of a small business.

Get in Touch with Progent
In case your Lancaster, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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