Expert Online Help for Lancaster, California Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been ignored by major network service organizations. Many small businesses allow themselves to become dangerously reliant on individual engineers or small support firms who lack the size or broad skill sets to respond promptly or effectively to technical crises. Other small companies resort to mass-market service providers that employ personnel trained to provide standardized fixes for common problems but who do not have the experience and versatility to handle the diversity of environments and absence of standards typical of small business IT networks.

Progent's time-tested methodology for providing low-cost and successful network service to small companies has made Progent among the premiere Microsoft IT service firms in the country. Progent has provided online help to businesses in every state in the country and can dispatch onsite help in most zip codes.

For larger businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network service personnel. This can reduce expenses and minimize technical risks for major projects such as software design and development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to help your company to design and execute a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent's Consultants for Companies in Lancaster, California
Progent's nationwide group of certified support professionals offers help for all aspects of information technology found in organizations of any size. Practice areas supported by Progent in Lancaster include:

Support Delivery Alternatives Available for Lancaster, California Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is built on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive service documentation, dependable follow-through, and strict expense monitoring across a range of network support delivery modes that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair network problems without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to give small companies the optimal solution: in-person support technicians when you require them as well as the remote help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses and local governments who require prompt and reliable support from an online Helpdesk with efficient phone assistance, online repair capability, and enough technical strength for full problem escalation. Because small and midsize businesses typically are constrained by limited information technology budgets and can spare little management bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that small business information networks stay productive. Read more details about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant it system consulting, virtual server strategies, plus integration, programming and training for small business applications including financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-time projects such as site relocations and massive system upgrades, extended projects like management reporting application development and customization, relational database software programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and MS SQL in order to provide small businesses with greater levels of reliability, security, and performance than is possible with the class of internal data center that is practical for the majority of small and midsize companies. Since Progent uses the same facilities that support the equipment of some of the world's largest IT companies, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small organization's production servers in a setting that not only provides the top level of fault-tolerance and scalability but that is also easy for clients to migrate to another service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can handle the multi- OS and loosely standardized environments common with smaller businesses, and retains control of the software licenses in the client's possession so that moving to a different virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced online support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a collection of low-cost, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight Systems Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight Systems Watch server and desktop management services.

Why Progent Offers the Smart Choice for Lancaster, California Businesses
Progent's staff size, depth of technical expertise, and experience with corporate IT consulting allow small and midsize businesses to sidestep the pitfalls related to over reliance on thinly staffed service firms or individual consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller businesses often rely heavily on independent engineers. Although freelance service engineers carry lower expenses than larger support firms and can afford to bill apparently lower fees, freelancers are often unable to react rapidly to critical problems. If an independent consultant is busy with another customer, ill, on travelling, or in class, the absence of replacement staff may require your business to wait for assistance in case of a crisis. As your company grows, system downtime or problems with critical applications get more expensive. The money you thought you were saving on a freelancer can be eaten up quickly because of lost output. Also, when freelance engineers confront unfamiliar technologies, the unavailability of a big consulting group to fall back on for assistance requires them to learn in place while your company ends up with the costs for their continuing training.

  • Gain Access to Experts in Complex IT Solutions
    The majority of small service organizations or freelance engineers focused on small business network support may excel at providing connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex network environments that have mixed operating systems, numerous sites, Voice over IP implementations, mobile workers, integrated financial and operational applications, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's large group of experts can benefit your business because enterprise environments are by nature complicated, integration issues require thorough knowledge in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection calls for enterprise-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of band-aid fixes commonly get piled onto of a tenuous structure. As a business evolves, stability and scalability issues can undermine the success of the business. Such networks require thorough assessment, smart strategic planning, and broad-based expertise to upgrade to an IT environment that will provide the reliable foundation to handle current business requirements and support downstream expansion.

  • Team with Solution Consultants, Not Resellers
    Smaller companies require guidance and education to work through an ever more complicated array of technology alternatives available for accelerating growth and improving productivity. Businesses do not need a network consultant or support firm that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align consulting support services with the real needs of customers. Mixing network support and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being based on the actual needs of a small business.

Contact Progent
In case your Lancaster, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.