Professional Remote Service for Lancaster, California Networks from Microsoft Certified Engineers
Small companies have typically been underserved by major IT support firms. Some small companies permit themselves to become overly reliant on freelance consultants or small support organizations who lack the size or comprehensive knowledge to respond quickly or efficiently to technical emergencies. Other small businesses resort to giant service providers staffed with technicians trained to offer standardized fixes for common issues but who are missing the experience and technical scope to handle the variety of configurations and lack of standardization that characterizes small company IT networks.

Progent's time-tested methodology for providing affordable and successful network service to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the country. Progent has delivered online support to small businesses in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your in-house IT service personnel. This can reduce expenses and minimize technical risks for major projects like software programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of certified experts to help your business to design and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Businesses in Lancaster, California
Progent's nationwide team of industry certified support professionals offers support for all aspects of information technology found in businesses of any size. Practice areas served by Progent in Lancaster include:

Service Delivery Alternatives Available for Lancaster, California Businesses
Progent offers a variety of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing IT support is built on the Call Center structure familiar to big IT groups. Progent's Contact Center Service Model promotes rapid support, thorough service documentation, dependable follow-through, and strict cost monitoring for a range of network service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help customers to analyze and repair hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for new customers to accommodate emergency situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small companies the optimal solution: onsite support professionals when you require them as well as the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses who need prompt and dependable access to an online Helpdesk with effective telephone support, online troubleshooting capability, and enough technical strength for all needed escalation. Because smaller businesses typically have limited information technology budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that small business computer systems stay productive. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant it system consulting, virtualization strategies, plus integration, programming and support for business applications such as accounting, ERP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and massive software upgrades, longer term initiatives such as management analytics application programming and support, database software development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with higher degrees of reliability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems are consistently backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is also easy for clients to migrate to another service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can support the mixed- OS and non- standardized networks common with small companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Lancaster, California Small Businesses
Progent's size, scope of technical skill, and experience with corporate IT support allow small companies to avoid the problems associated with excessive reliance on small support organizations or freelance engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For network support, small businesses often rely excessively on freelance consultants. Although individual service engineers carry lower expenses than more substantial IT service organizations and can afford to bill nominally lower fees, individuals are frequently unable to react quickly to urgent problems. If a freelance engineer is busy with another client, sick, on travelling, or in class, the lack of replacement personnel may force your company to wait for help during an emergency. As your small business expands, network downtime or difficulties with line-of-business programs become more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly because of lower productivity. Also, when independent consultants confront new technologies, the lack of a big consulting group to depend on for assistance forces them to learn on the job while your company ends up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Complex IT Solutions
    Many smaller support firms or freelance engineers focused on small business network consulting may excel at delivering routine solutions but don't have the background to work cost-effectively with complex network infrastructures with mixed platforms, many locations, VoIP implementations, remote workers, integrated accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's large group of experts can benefit your company because big-company networks are inherently complex, support problems require thorough understanding of in many technical areas, and achieving a high degree of robustness, availability, and protection calls for enterprise-proven best practices.

  • Create a Solid Foundation for Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs often get tossed onto of a tenuous foundation. As a company grows, stability and scalability issues can undermine the productivity of the organization. Such environments need thorough assessment, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can act as the reliable basis to handle critical business needs and support future growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies need direction and insight to navigate through an ever more complicated array of IT alternatives available for accelerating business growth and improving productivity. Businesses do not need an IT consultant or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise exclusively. This permits Progent to match technical support services with the real needs of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a customer.

Get in Touch with Progent
In case your Lancaster, California business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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