Low-cost Network Help from Microsoft and Cisco Certified Experts for Businesses in Lancaster, CA
By offering professional know-how whenever you require it, making available in-depth knowledge for critical applications, providing innovative services like virtual server hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps you to maximize the competitive value of your It network and minimize service expenses. Progent understands that network protection, dependability, and performance are as important to small companies as to large enterprises but that smaller companies don't have the economy of scale to spend aggressively in information technology and in-house support groups. Progent's fundamental competitive advantage is that no IT support organization can equal Progent's capability to provide the IT support your business needs when you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for big projects like software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Core Technical Areas Serviced by Progent for Businesses in Lancaster, California
Progent provides the services of qualified consultants for all aspects of information technology deployed in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:

Support Delivery Options for Lancaster, California Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Contact Center Support Model promotes rapid support, thorough service records, dependable follow-through, and strict cost monitoring across an array of IT support delivery options that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to analyze and fix network problems without the cost or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to address urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's remote network support expertise.

  • On-site Support
    Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to deliver small and midsize companies the best of both worlds: onsite support professionals when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for in-person service calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses who need prompt and reliable support from an online Help Desk Call Center with effective telephone support, remote repair capability, and sufficient technical strength for all needed problem escalation. Since smaller businesses usually have tight information technology funds and can spare scant management attention for handling network support, Progent's Contact Center Services could be the most cost-effective option to ensure that small business information networks stay productive. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system engineering, virtual server solutions, plus configuration, programming and training for small business software including accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including office relocations and major system migrations, extended initiatives such as management information application programming and support, relational database application programming and DBA services, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for the majority of small businesses. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay current, security and performance is continually tracked, and systems are consistently backed up and available for complete and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also convenient for clients to transfer to a different service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can support the multi- platform and loosely standardized environments common with small businesses, and retains ownership of the software licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting support to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network technologies such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for network information security and reporting.

The scope and depth of Progent's consulting staff bring a unique set of benefits to organizations wishing to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a broad variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for fixing real-world network problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size bills for quick fixes. Another benefit of by-the-minute pricing is that customers are less inclined to allow simple issues to stay unaddressed until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each consultant to each client. The discipline of documenting and archiving service activity allows more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Small businesses who work with freelance service providers or who employ internal support personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Lancaster, California business wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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