Lansing, MI Online Support from Certified Computer Network Troubleshooting Experts
Progent's network help services can provide your Lansing, MI business cost-effective and consistent access to world-class computer professionals. By providing IT support service when you need it, offering specialized knowledge for line-of-business applications, offering value-added support such as 24x7 network monitoring, and charging only for support you use, Progent gives your Lansing, Michigan business an affordable option for maximizing the profitability of small-scale business networks. If you run an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to create and manage a robust and secure information network and to have fast access to the skilled help typically restricted to businesses who can set up a sizeable internal IT group.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT support team. This can save money and minimize technical risks for major projects such as application development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to accredited consultants to help your business to design and execute your cloud computing strategy.

Main Technical Areas Supported by Progent for Businesses in Lansing, Michigan
Progent provides the services of qualified experts for all aspects of network technology found in small companies. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Lansing, Michigan Businesses
Progent has a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering IT support is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model promotes rapid response, thorough activity documentation, dependable follow-up, and tight expense control for an array of network service delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and fix network problems without the expense or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small companies the ideal combination: onsite support technicians when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for in-person service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require prompt and reliable access to an online Help Desk Call Center with efficient phone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Since smaller companies usually are constrained by tight information technology funds and can spare scant executive attention for handling network support, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that business computer systems stay productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, programming and support for business applications such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as office relocations and major software upgrades, extended projects such as management analytics application programming and customization, relational database software development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange Server and MS SQL in order to provide small companies with greater levels of availability, security, and performance than is possible with the class of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is constantly tracked, and systems are regularly backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in an environment that not only provides the top level of dependability and extensibility but that is also easy for clients to transfer to a different service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support services to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

Why Progent Is the Right Choice for Lansing, Michigan Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise network support allow small and midsize companies to sidestep the problems related to over reliance on thinly staffed support organizations or independent engineers.

Working with Progent allows your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, small businesses sometimes depend heavily on independent engineers. Although individual support engineers carry lower overhead than larger support organizations and can typically bill nominally lower fees, individuals are occasionally stretched to far to respond quickly to critical problems. If an independent consultant is occupied with different customer, ill, on vacation, or in training, the absence of replacement staff may force your business to go without help in case of a crisis. The more your company grows, network unavailability or difficulties with line-of-business applications become more costly. The money you believed you were saving on a freelancer can evaporate quickly because of lost output. In addition, when freelance consultants confront new problems, the lack of a large consulting group to rely on for assistance forces them to learn with the meter running while your organization ends up footing the bill for their continuing training.

  • Have Access to Expertise in Sophisticated Information Technology Solutions
    Many smaller service firms or independent consultants who concentrate on small company network consulting are capable of delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complex IT infrastructures with a variety of platforms, multiple offices, VoIP systems, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with global companies and Progent's extensive group of specialists can benefit your small business because enterprise networks are characteristically complicated, integration issues demand in-depth understanding of in many technical disciplines, and reaching a high degree of stability, availability, and protection requires enterprise-tested processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Lacking a solid basis, a series of improvised fixes commonly get tossed on top of a marginal structure. As a company grows, reliability and scalability issues can obstruct the success of the business. Such networks need proper assessment, smart strategic planning, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable basis to meet current business requirements and ease future growth.

  • Work with Solution Finders, Not Product Resellers
    Small businesses require guidance and education to navigate through an increasingly complex maze of technology alternatives offered for enabling growth and improving efficiency. Businesses do not need a network engineer or support organization that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match consulting support with the genuine needs of customers. Combining network support and product reselling can lead to a situation where the recommended solution is based on a preselected vendor instead of being based on the true needs of a small business.

How to Contact Progent
If your Lansing, Michigan business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.