Affordable Computer Support from Microsoft and Cisco Certified Consultants for Businesses in Lansing, MI
By delivering world-class support whenever you require it, providing in-depth knowledge for key applications, providing high-value services such as virtual server hosting, invoicing only for services delivered, and requiring no setup or retainer fees for standard services, Progent allows your company to increase the business value of your It system and reduce support expenses. Progent appreciates that network security, reliability, and efficiency are just as critical to small businesses as to major corporations but that small companies lack the economy of scale to spend heavily in information networks and internal service groups. Progent's basic competitive advantage is that no network consulting organization can match Progent's ability to provide the IT support your business requires whenever you require it and at prices you can afford.

For larger companies, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT service group. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your business to design and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Lansing, Michigan Business Networks
As a Microsoft-certified Partner computer support company that maintains a world-class team of Cisco qualified CCIE networking experts and Apple Computer accredited consultants, Progent offers emergency assistance and affordable online consulting to Lansing, MI companies for a wide range of computer technologies such as:

Service Delivery Options for Lansing, Michigan Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering computer support services is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-up, and strict expense control across an array of network support delivery alternatives that include remote repairs, onsite help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to handle most network issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for new clients to accommodate urgent network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small companies the optimal solution: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how and why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require fast and dependable support from a professional Helpdesk with efficient phone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because small and midsize companies typically have tight IT budgets and can spare little management bandwidth for handling network support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that business information networks stay up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small companies affordable access to world-class consultants who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant it system design, virtualization strategies, plus integration, programming and training for business software including financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects such as site relocations and massive system upgrades, extended initiatives like management reporting application development and customization, relational database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL in order to provide small companies with greater levels of dependability, security, and recoverability than is feasible with the type of in-house data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the gear of many of the world's biggest IT organizations, Progent can save you the investment in building and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems are regularly archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of availability and scalability but that is in addition simple for clients to transfer to a different service firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit businesses with mixed environments to save significantly on the expense of capital equipment, system support, and IT management while achieving world-class availability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps control of the software in the customer's possession so that moving to a different virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote support services to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Lansing, Michigan Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise network consulting enable small and midsize companies to avoid the pitfalls related to over reliance on thinly staffed service organizations or individual consultants.

Teaming with Progent allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, small businesses often depend heavily on individual consultants. Though freelance support providers have lower overhead than larger support firms and can afford to charge nominally lower fees, freelancers are frequently too overworked to respond rapidly to critical problems. If an independent engineer is occupied with different client, ill, on travelling, or in training, the absence of backup personnel may require your company to go without assistance in case of a crisis. The more your small business grows, system downtime or difficulties with critical programs become more costly. The money you believed you were saving on a freelancer can disappear fast due to lost output. Also, when freelance consultants encounter unfamiliar technologies, the unavailability of a large engineering team to fall back on for advice requires them to learn in place while your business winds up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of smaller support organizations or independent engineers who concentrate on small business network support may excel at providing routine fixes but lack the background to work cost-effectively with complicated IT infrastructures with a variety of platforms, numerous sites, Voice over IP systems, remote workforces, interconnected financial and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your company because big-company networks are characteristically complex, support problems demand thorough understanding of in many technical disciplines, and achieving an acceptable degree of stability, availability, and protection calls for enterprise-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Without a strong basis, a series of band-aid repairs often get thrown onto of a weak foundation. As a business grows, reliability and scalability problems can obstruct the success of the business. Such networks require thorough evaluation, smart business planning, and in-depth expertise to upgrade to an IT environment that will act as the reliable basis to handle current business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Small companies require guidance and education to work through an increasingly complex maze of technology options offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or service organization that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services exclusively. This allows Progent to align technical support with the real needs of customers. Combining IT consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the actual needs of a client.

How to Contact Progent
In case your Lansing, Michigan company wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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