Lansing, MI Online Help from World-class Network Service Consultants
Progent's network help services can provide your Lansing, MI business low cost and reliable support from Microsoft and Cisco certified IT professionals. By delivering network support service when you require it, providing advanced expertise for line-of-business applications, delivering value-added support such as 24x7 server monitoring, and charging only for services you use, Progent offers your Lansing, Michigan company an economical alternative for maximizing the productivity of small business information systems. If you have an onsite datacenter, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to create and support a reliable and secure information system and to have fast access to the skilled support usually restricted to corporations who can set up a large in-house IT group.

For larger companies, Progent offers co-sourcing support to reinforce the skills of your in-house network support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of certified experts to help your company to plan and execute your cloud computing strategy.

Popular Practice Areas Supported by Progent's Consultants for Business Networks in Lansing, Michigan
Progent's national team of industry certified consultants provides help for virtually all facets of information systems used by organizations of all sizes. Technologies served by Progent in Lansing include:

Support Delivery Options Available for Lansing, Michigan Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes fast response, thorough activity records, dependable follow-up, and strict cost control across a range of IT support delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and repair network issues without the expense or time loss of in-person service calls. The background of Progent's network consultants makes it possible to handle most network issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for new clients to accommodate urgent situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer support expertise.

  • On-site Support
    Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to deliver small businesses the best of both worlds: onsite support technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for on-site support calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details about why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and dependable support from a professional Contact Center with efficient phone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by tight information technology budgets and can provide scant management attention for handling network support, Progent's Helpdesk Outsourcing Services could be the most efficient way to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant network design, virtualization solutions, plus integration, customization and support for business software such as accounting, operations, business analytics, CRM, and productivity packages. Progent can help with one-shot projects including site relocations and major system upgrades, extended initiatives like management reporting application programming and support, relational database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible using the class of on-site data center that is achievable for most small organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs remain updated, security and efficiency is constantly tracked, and systems are consistently archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of availability and extensibility but that is also convenient for clients to migrate to a different service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and network management while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- OS and loosely standardized networks common with smaller companies, and retains control of the software in the client's possession so that moving to a different virtual system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Lansing, Michigan Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT support allow small companies to sidestep the pitfalls related to excessive dependence on small support firms or individual consultants.

Teaming with Progent enables your business to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, smaller businesses sometimes rely heavily on independent engineers. Though individual service engineers have lower expenses than more substantial support firms and can typically bill nominally smaller fees, individuals are often too busy to respond quickly to critical network problems. If a freelance engineer is busy with different client, sick, on travelling, or in class, the lack of replacement personnel may require your company to wait for help during a crisis. As your company grows, network unavailability or problems with critical programs get more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly due to lower output. In addition, when independent consultants encounter new problems, the unavailability of a large engineering group to depend on for help forces them to learn on the job while your organization winds up footing the bill for their ongoing education.

  • Have Access to Certified Professionals in Advanced Network Solutions
    Many small support firms or independent consultants specializing in small company network support are capable of providing routine fixes but lack the experience to deal cost-effectively with complicated network environments that have a variety of operating systems, many locations, VoIP systems, remote clients, interconnected financial and analytical software, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive group of experts can be valuable to your small business because big-company networks are by nature complex, integration problems require in-depth knowledge in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get piled onto of a tenuous structure. As a business grows, stability and expandability issues can obstruct the productivity of the organization. Such networks require thorough evaluation, intelligent business analysis, and broad-based expertise to upgrade to a network environment that will provide the solid basis to meet current business needs and support future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller companies need direction and insight to navigate through an increasingly complex maze of technology options offered for accelerating business growth and improving efficiency. They do not need a network engineer or service firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This permits Progent to align consulting support with the real needs of clients. Combining IT consulting and product reselling can result in a situation where the proposed solution is built around a preselected technology rather than being based on the actual requirements of a client.

Get in Touch with Progent
If your Lansing, Michigan business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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