Professional Online Troubleshooting for Lansing, Michigan Small Business Computers from Microsoft Certified Engineers
Small businesses have typically been overlooked by large network service organizations. Many small businesses permit themselves to grow excessively dependent on individual engineers or small support firms who lack the bandwidth or comprehensive knowledge to react promptly or effectively to network crises. Other small businesses resort to mass-market service firms that employ personnel trained to offer standardized solutions to ordinary issues but who are missing the background and technical scope to handle the variety of configurations and absence of standards that characterizes small company IT systems.

Progent's proven approach to providing low-cost and effective technical service to small businesses has made Progent among the premiere Microsoft network service organizations in the country. Progent has provided online support to small businesses in every state in the U.S. and offers onsite technical support in almost all zip codes.

For larger businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house network service staff. This can cut costs and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Businesses in Lansing, Michigan
Progent offers the services of accredited experts for all aspects of information technology found in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Lansing, Michigan Companies
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering computer support services is built on the Call Center structure common to big IT organizations. Progent's Contact Center Service Model promotes rapid support, comprehensive activity documentation, reliable follow-through, and strict expense control across an array of network support delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the expense or delay of on-premises support calls. The experience of Progent's network engineers allows them to handle most network problems quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn additional information about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on service professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how and why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable support from an online Help Desk with efficient phone assistance, remote repair tools, and enough technical strength for full escalation. Since small and midsize companies usually are constrained by tight IT budgets and can provide little management attention for dealing with IT support, Progent's Helpdesk Services could be the most efficient way to make sure that small business information networks stay up and running. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, fault tolerant it system engineering, server virtualization solutions, plus configuration, customization and support for business programs including accounting, operations, reporting, CRM, and productivity suites. Progent can help with one-shot projects including site moves and massive system upgrades, longer term projects like business reporting application programming and customization, relational database application programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and MS SQL in order to provide small businesses with greater degrees of reliability, security, and recoverability than is feasible using the class of in-house data center that is achievable for most small organizations. Because Progent utilizes the same facilities that support the equipment of some of the world's largest IT companies, Progent can eliminate the investment in building and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for clients to transfer to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can handle the multi- OS and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting support to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a collection of affordable, set-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Is the Smart Choice for Lansing, Michigan Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate network support enable small companies to avoid the problems associated with excessive reliance on thinly staffed support organizations or freelance consultants.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT support, smaller businesses sometimes depend heavily on individual consultants. Though freelance service engineers have lower overhead than more substantial IT service organizations and can afford to bill nominally lower fees, individuals are frequently spread too thin to react rapidly to critical situations. If an independent engineer is busy with different customer, ill, on vacation, or in training, the absence of replacement staff may require your business to wait for help in case of a crisis. As your company expands, network downtime or difficulties with line-of-business applications get more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly because of lost output. In addition, when independent consultants encounter unfamiliar problems, the unavailability of a large engineering group to fall back on for help forces them to learn on the job while your organization ends up with the costs for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Network Issues
    The majority of smaller service firms or independent consultants specializing in small company IT consulting are capable of providing connect-the-dots solutions but lack the experience to deal efficiently with complicated IT configurations that have a variety of platforms, multiple sites, VoIP implementations, mobile workers, interconnected financial and analytical software, data-driven web sites, and specialized business software. Progent's experience with global enterprises and Progent's large team of experts can be valuable to your business because enterprise networks are characteristically complicated, support issues require in-depth knowledge in many technical disciplines, and achieving an acceptable level of stability, reliability, and protection requires enterprise-proven leading practices.

  • Create a Solid Foundation for Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid repairs often get piled on top of a marginal structure. As a business grows, stability and scalability issues can obstruct the productivity of the organization. These environments need proper assessment, smart business planning, and in-depth experience to upgrade to an IT infrastructure that will provide the reliable basis to meet current business needs and support future expansion.

  • Work with Solution Finders, Not Product Vendors
    Small companies require guidance and insight to navigate through an ever more complicated array of IT options available for enabling business growth and improving productivity. Businesses do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match consulting services with the genuine needs of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being driven by the true needs of a client.

Get in Touch with Progent
If your Lansing, Michigan business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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