Lansing, MI Online Help from Certified Computer Network Troubleshooting Consultants
Progent's computer tech support services can deliver your Lansing, MI company budget-friendly and dependable access to world-class IT engineers. By providing network consulting help when you require it, providing specialized knowledge for critical technologies, delivering unique services such as 24x7 server monitoring, and charging only for services you receive, Progent gives your Lansing, Michigan business an economical solution for optimizing the business value of small-scale business networks. If you maintain a local system, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to build and maintain a reliable and secure information system and to have quick access to the seasoned support ordinarily available only to businesses who are able to support a large in-house information technology group.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the skills of your internal network support team. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your business to design and implement your cloud computing strategy.

Key Technologies Serviced by Progent for Lansing, Michigan Businesses
A Microsoft Certified Gold Partner IT service firm with a large group of Cisco qualified CCIE networking consultants and Apple Computer accredited consultants, Progent offers urgent assistance and low-cost online consulting to Lansing, MI small businesses for a wide range of computer technologies such as:

Support Delivery Options Available for Lansing, Michigan Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure common to larger IT organizations. Progent's Contact Center Service Model promotes rapid support, comprehensive service records, reliable follow-up, and strict cost control across an array of network support delivery options that include online troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help customers to analyze and fix network issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve most network issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent charges per minute with zero startup fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote network support services.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: on-premises support technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who require fast and reliable access to an online Helpdesk with effective phone support, remote repair capability, and enough technical strength for full escalation. Because smaller businesses typically have tight IT budgets and can spare little management bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that small business computer systems stay productive. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system consulting, virtualization strategies, plus configuration, customization and support for business programs including financials, operations, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and major system migrations, extended projects such as business analytics software development and customization, database application programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small companies with greater levels of availability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest IT organizations, Progent can save you the investment in building and managing the systems required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually tracked, and systems are regularly archived and ready for full and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest level of availability and extensibility but that is in addition easy for customers to transfer to another support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure support, and network administration while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software licenses in the client's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Why Progent Is the Smart Choice for Lansing, Michigan Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise network consulting enable small and midsize businesses to avoid the pitfalls associated with over reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Dependence on Individual Consultants
    For network services, smaller companies often depend heavily on independent consultants. Although freelance service providers carry lower expenses than more substantial support firms and can afford to charge nominally smaller rates, individuals are frequently spread too thin to respond rapidly to urgent problems. If an independent consultant is occupied with another customer, sick, on travelling, or in training, the lack of backup staff may force your business to wait for assistance during a crisis. As your small business grows, network downtime or difficulties with critical programs become more costly. The money you believed you were saving on an independent consultant can disappear quickly because of lower productivity. In addition, when independent engineers confront unfamiliar problems, the lack of a large consulting group to count on for help forces them to learn with the meter running while your company ends up footing the bill for their continuing training.

  • Have Access to Experts in Advanced Network Issues
    The majority of small service firms or freelance consultants specializing in small business network support may excel at delivering routine solutions but don't have the experience to deal cost-effectively with complicated network environments that have a variety of platforms, multiple locations, Voice over IP systems, mobile workers, interconnected accounting and operational software, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your small business because enterprise networks are characteristically complicated, support problems demand thorough knowledge in many technical areas, and reaching an acceptable level of stability, availability, and protection requires industry-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small companies often start with a network implemented on a shoestring budget. Without a carefully designed architecture, a sequence of improvised repairs commonly get thrown on top of a weak structure. As a company evolves, reliability and expandability problems can undermine the success of the business. These environments need proper assessment, intelligent strategic analysis, and in-depth expertise to upgrade to an IT environment that can act as the reliable foundation to handle current business needs and ease downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies require direction and education to navigate through an ever more complicated array of technology options available for enabling business growth and improving productivity. They do not need an IT consultant or service organization that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services exclusively. This allows Progent to align consulting support services with the genuine needs of customers. Combining network consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual requirements of a small business.

Get in Touch with Progent
If your Lansing, Michigan business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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