Immediate, Low-cost Online Computer Troubleshooting for Lansing, Michigan Small Companies
For over two decades, Progent has focused on providing enterprise-class network support to customers who have small-business budgets. Progent has developed a powerful support system that includes a low-overhead, seamless virtual office network, custom remote repair technology, a large team of engineers certified in a broad array of technical disciplines, a Call Center operational structure that maximizes efficiency and ensures follow-through, a global team of on-line troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company culture committed to fixing network issues in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal network service group. Co-sourcing can cut costs and help meet schedules for major projects such as application programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited experts to assist your business to plan and implement your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Lansing, Michigan
Progent provides the services of accredited consultants for all aspects of information technology deployed in small and midsize companies. Products and technologies supported by Progent include:

Support Delivery Options Available for Lansing, Michigan Companies
Progent has a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing computer support services is based on the Call Center structure common to big IT support groups. Progent's Contact Center Support Model ensures rapid response, thorough activity documentation, reliable follow-up, and strict expense monitoring across an array of network service delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help clients to analyze and fix network issues without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more details about Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to deliver small businesses the optimal solution: hands-on support technicians when you need them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about how and why to register for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and dependable support from a professional Contact Center with efficient telephone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Since smaller companies usually have limited IT funds and can provide scant executive bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always up and running. Learn more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of world-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, fault tolerant it system design, virtual server solutions, plus configuration, programming and training for small business applications such as accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major system upgrades, longer term initiatives such as business reporting application development and support, database application development and DBA support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent can host critical business applications such as Exchange and Microsoft SQL to provide small companies with higher degrees of availability, security, and performance than is feasible using the class of internal data center that is practical for most small and midsize organizations. Since Progent uses the same data centers that support the gear of many of the planet's biggest IT companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions remain updated, protection and performance is continually monitored, and systems are consistently archived and available for full and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small company's servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition easy for customers to migrate to another service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of network security and can assist with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and government requirements for network information security and reporting.

The scope and depth of Progent's consulting staff offer a unique array of benefits to companies trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, in the trenches of IT service, executing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for repairing real-world network problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size bills for quick repairs. An additional advantage of granular pricing is that you are less inclined to permit less critical problems to stay unaddressed until they grow into big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every staff member to every customer. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small businesses who utilize independent service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Lansing, Michigan business needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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