Lansing, MI Online Support from Certified Computer Network Troubleshooting Consultants
Progent's computer help services can deliver your Lansing, MI company budget-friendly and consistent access to world-class network professionals. By delivering network consulting help when you require it, offering advanced expertise for critical applications, delivering unique support such as 24x7 server monitoring, and billing only for support you receive, Progent gives your Lansing, Michigan company an affordable alternative for optimizing the productivity of small-scale business networks. Whether you run an on-premises system, connect to cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and manage a robust and safe information network and to have quick access to the seasoned consulting typically restricted to enterprises who are able to afford a large in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your business to design and execute a sensible cloud strategy.

Main Technical Areas Serviced by Progent for Businesses in Lansing, Michigan
Progent's team of certified consultants offers assistance for all facets of information technology used by companies of all sizes. Technologies supported by Progent in and around Lansing include:

Service Delivery Alternatives Available for Lansing, Michigan Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures fast support, thorough activity documentation, consistent follow-up, and tight expense control for an array of network service delivery alternatives that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network problems without the cost or delay of on-premises support visits. The background of Progent's network consultants allows them to resolve most network issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional details about Progent's online computer support expertise.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to give small companies the optimal solution: in-person service technicians when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for in-person support calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who require fast and dependable support from a professional Help Desk with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Because small and midsize businesses typically have tight IT budgets and can spare little executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most cost-effective way to ensure that small business computer networks stay productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network consulting, virtual server strategies, plus integration, customization and support for business applications including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including office relocations and major software migrations, longer term initiatives like management information application programming and customization, relational database software development and administration services, and web development, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL Server to provide small and midsize companies with greater levels of availability, protection, and performance than is possible with the class of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can save you the expense of building and managing the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition easy for customers to migrate to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow companies with mixed networks to save significantly on the costs of hardware, system support, and network management while getting enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized networks typical of small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting support to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of infrastructure products including firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for network data protection and reporting.

The breadth and size of Progent's consulting team offer a unique array of advantages to customers trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the forefront of IT support, executing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This means that you get not only world-class technical capability, but also a consultant with proven methods for solving real-world network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big bills for fast solutions. Another advantage of by-the-minute pricing is that clients will be less inclined to permit minor problems to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports given by every consultant to every client. The discipline of documenting and organizing support records results in more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Small businesses who work with freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Lansing, Michigan business needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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