Affordable Computer Support from Microsoft and Cisco Certified Consultants for Businesses in Lansing, MI
By delivering world-class support whenever you require it, providing in-depth knowledge for key applications, providing high-value services such as virtual server hosting, invoicing only for services delivered, and requiring no setup or retainer fees for standard services, Progent allows your company to increase the business value of your It system and reduce support expenses. Progent appreciates that network security, reliability, and efficiency are just as critical to small businesses as to major corporations but that small companies lack the economy of scale to spend heavily in information networks and internal service groups. Progent's basic competitive advantage is that no network consulting organization can match Progent's ability to provide the IT support your business requires whenever you require it and at prices you can afford.

For larger companies, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT service group. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your business to design and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Lansing, Michigan Business Networks
As a Microsoft-certified Partner computer support company that maintains a world-class team of Cisco qualified CCIE networking experts and Apple Computer accredited consultants, Progent offers emergency assistance and affordable online consulting to Lansing, MI companies for a wide range of computer technologies such as:

Support Delivery Options Available for Lansing, Michigan Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for delivering computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Service Model ensures rapid response, comprehensive activity documentation, consistent follow-through, and tight expense monitoring across a range of network support delivery modes that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve most network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to give small companies the optimal solution: on-premises service technicians when you need them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning why to register for Progent's onsite network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require fast and dependable access to a professional Help Desk with efficient telephone support, online troubleshooting tools, and enough technical depth for full problem escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little management bandwidth for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that business computer systems stay productive. Read more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability network engineering, server virtualization solutions, plus integration, programming and training for business applications including accounting, operations, management reporting, CRM, and office productivity software. Progent can help with one-time projects such as office moves and major software upgrades, extended projects like business reporting software development and customization, relational database software development and DBA services, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or urgent services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater levels of reliability, security, and recoverability than is possible using the type of on-site data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is constantly tracked, and systems are regularly archived and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and extensibility but that is also simple for clients to migrate to another support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit companies with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and network management while achieving world-class reliability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the client's hands so that migrating to a different virtual host is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on system protection and can assist with advanced security programs such as SIEM solutions to help enterprises meet industry standards and government mandates for IT information security and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful set of benefits to clients trying to maximize the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of network service, executing a wide variety of technical projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not just expert technical capability, but also a support engineer with proven methods for resolving real-world IT problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular working hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with major bills for fast solutions. Another advantage of by-the-minute billing is that customers will not be inclined to allow minor issues to fester until they grow into big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every consultant to every customer. The practice of detailing and archiving support records results in more effective service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Lansing, Michigan business needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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