Fast, Low-cost Online Network Support for Laredo, Texas Small Businesses
For over twenty years, Progent has focused on providing world-quality IT support services to clients who have small-company IT budgets. Progent has built a unique service system that includes a cost-effective, seamless virtual office infrastructure, sophisticated online repair technology, a substantial team of consultants accredited in a wide range of IT disciplines, a Help Desk operational structure that maximizes efficiency and guarantees follow-up, a worldwide team of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the United States, and a corporate ethos committed to fixing technical issues in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the skills of your internal IT service team. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide the services of accredited consultants to assist your company to design and implement your cloud computing strategy.

Core Technologies Serviced by Progent's Consultants for Companies in Laredo, Texas
Progent's nationwide team of world-class consultants provides assistance for all facets of network technology found in companies of any size. Practice areas supported by Progent in and around Laredo include:

Service Delivery Alternatives for Laredo, Texas Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing network support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures fast support, comprehensive service records, dependable follow-up, and strict cost control across a range of network support delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair network problems without the cost or time loss of on-premises service visits. The background of Progent's network engineers allows them to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to address emergency network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service experts to deliver small businesses the ideal combination: on-premises service technicians when you need them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details about how to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require prompt and reliable support from an online Help Desk with efficient phone support, online troubleshooting tools, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by tight information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that business computer networks are always up and running. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, high availability it system design, virtual server strategies, plus integration, programming and training for small business applications such as accounting, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and major software upgrades, longer term initiatives like management information software programming and customization, database software development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and performance than is feasible with the type of internal data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that support the gear of many of the planet's largest IT companies, Progent can save you the investment in creating and maintaining the systems required for world-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of availability and extensibility but that is also simple for clients to migrate to a different support firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the mixed- platform and non- standardized environments typical of small companies, and retains control of the software licenses in the client's possession so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for network information protection and reporting.

The scope and size of Progent's consulting team offer a unique array of advantages to companies wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, in the trenches of network service, executing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not only expert technical help, but also a support engineer with field-tested methods for solving real-world network problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size bills for fast fixes. Another benefit of granular billing is that clients will not be inclined to permit simple issues to fester until they grow into big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by every consultant to every customer. The practice of documenting and archiving service records results in more efficient service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who utilize freelance service providers or who employ in-house support staffs gain when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Laredo, Texas company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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