Low-cost Network Troubleshooting from Microsoft and Cisco Qualified Professionals for Companies in Laredo, TX
By delivering professional know-how when you require it, making available in-depth expertise for key business applications, providing innovative services like virtual data center hosting, billing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to maximize the business value of your It network and minimize service expenses. Progent appreciates that network protection, reliability, and efficiency are as critical to small businesses as to major corporations but that small organizations don't have the economy of scale to invest heavily in computer technology and in-house service staffs. Progent's basic value proposition is that no IT consulting firm can equal Progent's ability to deliver the network support your company requires when you require it and at a cost you can afford.

For mid-size and large companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support group. Co-sourcing can cut costs and help meet schedules for big projects like software programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your company to plan and execute a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Business Networks in Laredo, Texas
Progent's team of certified support professionals provides assistance for all aspects of information technology deployed by businesses of any size. Technologies supported by Progent in Laredo include:

Service Delivery Options for Laredo, Texas Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering computer support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and tight expense control for an array of network support delivery options that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and fix hardware and software problems without the expense or time loss of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for new clients to address urgent situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional details about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application developers. The wait time for on-site support calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses who require fast and dependable support from an online Help Desk with efficient phone support, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller businesses typically are constrained by tight IT budgets and can provide little management bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective option to make sure that business information systems stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant it system engineering, virtual server strategies, plus configuration, programming and training for small business software including accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including site moves and major software migrations, longer term initiatives like management reporting software development and customization, database application programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange and Microsoft SQL to provide small companies with higher levels of dependability, security, and performance than is feasible with the class of in-house data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and performance is constantly tracked, and systems are regularly archived and available for full and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's servers in an environment that not only delivers the highest level of dependability and extensibility but that is also convenient for customers to transfer to another support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network management while achieving world-class availability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can support the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online support services to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Laredo, Texas Businesses
Progent's size, scope of technical skill, and familiarity with corporate network consulting enable small businesses to avoid the problems associated with excessive reliance on small service firms or individual engineers.

Working with Progent allows your small business to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT services, small companies often depend heavily on independent consultants. Although freelance service engineers carry lower overhead than more substantial support firms and can afford to charge apparently lower rates, freelancers are sometimes too overworked to react quickly to critical network problems. If an independent engineer is busy with another client, ill, on travelling, or in training, the absence of replacement staff may force your business to wait for help during a crisis. As your small business expands, network downtime or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lost output. In addition, when independent consultants encounter new technologies, the unavailability of a big consulting team to count on for advice forces them to train in place while your organization ends up with the costs for their ongoing education.

  • Gain Access to Expertise in Advanced IT Issues
    Many smaller service organizations or freelance consultants specializing in small company IT support may excel at delivering routine fixes but don't have the experience to deal efficiently with complex IT infrastructures that have a variety of operating systems, numerous offices, VoIP implementations, remote workers, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive group of experts can benefit your company because enterprise environments are characteristically complex, integration issues require thorough understanding of in many technical disciplines, and reaching a high level of robustness, reliability, and protection calls for industry-proven leading practices.

  • Create a Firm Foundation for Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of ad hoc repairs often get piled on top of a weak foundation. As a business grows, reliability and expandability issues can hinder the productivity of the organization. Such environments require thorough assessment, smart strategic planning, and broad-based experience to migrate to an IT infrastructure that can act as the solid basis to handle current business requirements and ease future growth.

  • Work with Solution Providers, Not Resellers
    Smaller companies require guidance and education to work through an increasingly complicated array of technology alternatives offered for enabling growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match consulting services with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology rather than being based on the actual requirements of a customer.

Contact Progent
In case your Laredo, Texas company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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