Quick, Low-cost Remote Computer Support for Laredo, Texas Small Businesses
For over two decades, Progent has focused on providing world-class IT support to clients with small-business budgets. Progent has developed a powerful support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a large pool of engineers certified in a wide array of technical disciplines, a Help Desk Call Center service structure that promotes efficiency and guarantees follow-up, a worldwide team of remote troubleshooting experts, on-site support availability for the majority of most zip codes in the U.S., and a company culture committed to fixing technical problems in the shortest time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can also provide the services of accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent for Laredo, Texas Business Networks
A Microsoft Certified Gold Partner computer support company with a world-class group of Cisco certified CCIE network consultants and Apple Computer accredited consultants, Progent provides urgent assistance and affordable online consulting to Laredo, TX companies for a wide array of information technologies including:

Service Delivery Options Available for Laredo, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering network support services is built on the Call Center operational structure common to big IT organizations. Progent's Helpdesk Support Model ensures fast support, thorough activity documentation, reliable follow-up, and strict expense control for a range of network service delivery options that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the expense or time loss of in-person service visits. The experience of Progent's IT engineers allows them to handle most IT problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time customers to address emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out more information about Progent's online network support expertise.

  • On-site Support
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: hands-on support technicians when you need them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Help Desk with efficient telephone support, online repair tools, and enough technical strength for full problem escalation. Since smaller companies typically are constrained by tight IT budgets and can provide scant management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that small business computer networks stay productive. Learn more details about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability network design, virtual server strategies, plus integration, customization and support for small business software including financials, operations, management reporting, CRM, and productivity software. Progent can help with one-shot projects including site relocations and major software upgrades, extended projects like management analytics software programming and support, relational database software development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange Server and SQL Server to provide small and midsize companies with higher levels of availability, security, and performance than is possible with the type of on-site data center that is achievable for the majority of small organizations. Since Progent uses the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can save you the investment in building and maintaining the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's servers in a setting that not only provides the top degree of dependability and extensibility but that is also easy for customers to transfer to a different service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and network management while getting world-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can support the multi- platform and non- standardized networks typical of small businesses, and keeps control of the software licenses in the client's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for network information protection and incident reporting.

The scope and size of Progent's consulting team bring a powerful set of advantages to clients wishing to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, in the trenches of IT service, executing a broad variety of technical projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for fixing real-world network problems quickly. Read more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates major bills for quick repairs. An additional benefit of by-the-minute billing is that customers are less inclined to allow incipient issues to stay unaddressed until they become major ones. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by every consultant to every customer. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Laredo, Texas company needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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