Expert Remote Help for Laredo, Texas Networks from Certified Consultants
Small businesses have typically been ignored by large IT support firms. Many small companies permit themselves to grow excessively dependent on individual engineers or small support firms who lack the size or comprehensive knowledge to react promptly or effectively to technical emergencies. Still other small companies turn to mass-market support firms staffed with personnel able to provide standardized solutions to ordinary issues but who do not have the experience and versatility to deal with the variety of environments and lack of standardization typical of small business information networks.

Progent's proven approach to delivering low-cost and effective network support to small businesses has made Progent one of the top Microsoft-certified network service organizations in the United States. Progent has delivered online support to businesses in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the skills of your in-house network support team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can also provide the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Laredo, Texas
Progent's nationwide team of world-class support professionals offers help for all aspects of information technology deployed by companies of any size. Practice areas served by Progent in Laredo include:

Service Delivery Alternatives Available for Laredo, Texas Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive service documentation, reliable follow-up, and tight expense control for an array of IT support delivery alternatives that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help customers to analyze and fix network issues without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more information concerning Progent's online computer support services.

  • Onsite Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to give small and midsize businesses the best of both worlds: on-premises service technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person support calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all businesses who require prompt and reliable access to a professional Help Desk with effective phone support, online troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize companies typically are constrained by tight information technology budgets and can provide scant management attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that business information networks are always up and running. Learn more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection engineering, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and training for small business applications including accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects including office relocations and massive software migrations, extended projects like business analytics software programming and customization, database software development and DBA support, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and MS SQL to provide small and midsize companies with higher levels of reliability, security, and performance than is feasible using the class of in-house data center that is practical for the majority of small companies. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently archived and ready for complete and rapid restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for customers to transfer to a different support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit small businesses with mixed networks to save dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the mixed- platform and loosely standardized networks common with smaller companies, and retains control of the licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online support services to help businesses of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory requirements for network information security and incident reporting.

The breadth and depth of Progent's consulting team offer a powerful set of advantages to organizations trying to increase the business value of their IT network within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the front lines of IT service, performing a broad variety of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a consultant with proven methods for fixing real-world IT problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you owe only for received support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big invoices for fast repairs. Another advantage of granular invoicing is that clients will be less inclined to permit minor problems to fester until they become major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports given by each consultant to every customer. The discipline of detailing and organizing support activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who work with independent service providers or who maintain internal support staffs gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Laredo, Texas business needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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