Laredo, TX Online Help from World-class Network Service Professionals
Progent's computer help services can provide your Laredo, TX company cost-effective and dependable support from Microsoft and Cisco certified IT engineers. By providing network support service when you require it, offering specialized expertise for critical applications, offering value-added support such as 24x7 network monitoring, and billing only for support you use, Progent offers your Laredo, Texas company an economical option for optimizing the productivity and profitability of small-scale office networks. If you have a local datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to create and manage a reliable and safe IT system and to have quick availability of the experienced consulting typically restricted to enterprises who can maintain a sizeable in-house information technology staff.

For mid-size and large businesses, Progent offers co-sourcing services to add to the skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for major projects like application development, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited experts to assist your business to plan and execute your cloud computing strategy.

Primary Technologies Supported by Progent for Businesses in Laredo, Texas
Progent provides the services of certified experts for all facets of network technology deployed in small and midsize organizations. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Laredo, Texas Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Support Model promotes fast response, thorough activity documentation, consistent follow-through, and tight cost monitoring across a range of IT support delivery options that include remote repairs, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and fix network problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to handle most IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's online service engineers to deliver small and midsize businesses the optimal solution: in-person support technicians when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for in-person support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need fast and reliable support from a professional Helpdesk with efficient telephone assistance, remote troubleshooting capability, and sufficient technical strength for full escalation. Since small and midsize businesses usually have limited IT funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Contact Center Services could be the most cost-effective option to ensure that business computer systems stay up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system consulting, virtualization solutions, plus integration, customization and training for small business programs such as accounting, operations, management reporting, sales automation, and productivity packages. Progent can help with one-time projects including office moves and massive software upgrades, extended initiatives like business analytics application programming and support, database application programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of availability, security, and performance than is feasible with the class of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same facilities that support the equipment of some of the world's largest IT companies, Progent can save you the expense of creating and managing the infrastructure required for world-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions remain current, security and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition easy for customers to migrate to another service firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class dependability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can handle the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network security and can help with advanced security programs like SIEM solutions to help enterprises comply with business guidelines and government requirements for IT information protection and reporting.

The breadth and size of Progent's engineering staff bring a powerful array of benefits to clients trying to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of network service, performing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for resolving real-world network problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no registration charge and asks no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big invoices for fast repairs. Another benefit of by-the-minute pricing is that customers are not tempted to permit less critical issues to fester until they become big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small companies who utilize independent service providers or who maintain internal support personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Laredo, Texas company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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