Laredo, TX Online Support from World-class Network Service Professionals
Progent's computer support services can deliver your Laredo, TX company budget-friendly and dependable support from world-class network professionals. By delivering IT consulting help when you need it, providing advanced expertise for line-of-business technologies, delivering unique services such as 24x7 server monitoring, and billing only for support you use, Progent gives your Laredo, Texas company an affordable option for optimizing the business value of small-scale office networks. Whether you have an on-premises datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to create and manage a reliable and secure information network and to have fast availability of the experienced help ordinarily available only to businesses who are able to set up a sizeable in-house information technology organization.

For larger companies, Progent offers co-sourcing and project management support to add to the skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to help your company to design and implement your cloud computing strategy.

Main Practice Areas Supported by Progent for Business Networks in Laredo, Texas
Progent offers the support of accredited experts for all aspects of information technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Options Available for Laredo, Texas Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support services is based on the Help Desk structure common to larger IT organizations. Progent's Help Desk Call Center Support Model ensures fast support, thorough service documentation, dependable follow-through, and strict expense monitoring across an array of IT service delivery modes that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix network problems without the cost or delay of on-premises service calls. The background of Progent's network engineers allows them to handle most IT issues quickly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration process for new clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote network support services.

  • Onsite Support
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small companies the optimal solution: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Learn more about why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who require fast and reliable support from a professional Help Desk with effective telephone support, online troubleshooting tools, and enough technical depth for full escalation. Because smaller companies typically are constrained by limited information technology budgets and can spare scant management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business computer networks are always up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security consulting, high availability network design, virtualization solutions, plus integration, programming and training for small business software such as financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with short-term projects including site moves and major software upgrades, longer term initiatives like management information software programming and customization, database software development and DBA services, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is feasible with the type of on-site data center that is practical for most small organizations. Because Progent utilizes the same data centers that support the gear of many of the world's biggest information technology organizations, Progent can save you the investment in building and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, security and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different support provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and network management while getting world-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can support the mixed- platform and non- standardized environments common with smaller companies, and keeps control of the software in the customer's hands so that moving to a new virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a collection of low-cost, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight Systems Watch server and desktop automated management services.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory mandates for IT information security and reporting.

The scope and depth of Progent's consulting team bring a powerful set of advantages to clients trying to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, in the trenches of IT support, executing a broad variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just world-class technical capability, but also a consultant with proven methods for repairing actual IT problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no registration charge and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big invoices for fast repairs. An additional advantage of by-the-minute invoicing is that clients will not be inclined to allow simple issues to stay unaddressed until they grow into big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each staff member to each customer. The practice of documenting and archiving service records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Small companies who utilize independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Laredo, Texas company wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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