Consulting Support Services for RIM BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless smartphones from Research in Motion are among the most successful solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web applications, and other vital business data. As the complexity of small business networks has increased, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the standard for businesses of all sizes, effective deployment and maintenance of RIM BlackBerry technology has grown more difficult. To deal with areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small businesses often resort to outside support professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and lowering the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient online support capabilities, gives small businesses an affordable alternative for incorporating RIM BlackBerry technology productively into their IT system.

Progent's consultants can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you track and control BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize mobile software, and ensure that your network architecture is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry wireless handsets, offering a centralized solution for handling critical jobs like smartphone deployment, updates, and retirement and also offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server features a variety of security options beginning with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent flexibility in adjusting levels of protection to match the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to select advanced security functions and enable them remotely. Samples of these wirelessly selectable security features are:

  • Disable a BlackBerry device
  • Wipe data from a missing device
  • Disable Bluetooth functionality
  • Activate internal protection against malicious attacks

BES Server also offers versatility in selecting ways to prevent users from loading or executing unsafe or unauthorized code. Progent can help you to select blocking processes such as:

  • List exactly what programs are permitted on the device
  • Prevent third-party software from allocating non-volatile memory on the BlackBerry smartphone
  • Determine which resources third-party software can use on the device
  • Restrict the kinds of access external programs running on the smartphone can initialize
  • Prevent all third-party programs from being loaded or executed on the BlackBerry device

Progent's Online BlackBerry-Certified Support is Fast and Economical
For companies in Las Vegas, Nevada who need fast and affordable access to a qualified BlackBerry support expert, Progent provides efficient remote assistance from a veteran network support staff who have provided network solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Online consulting services avoids travel expense and lets engineers resolve technical issues quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and offer professional help in fields such as troubleshooting synchronization problems, setting up BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry-certified consultant offers expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, control Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs assessment, solution architecture, deployment planning and execution, performance tuning, configuration of a high-availability environment, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a wireless environment that fits within your information technology budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry BES Server, assist your organization to decide which administration approach and hardware products meet your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about options for software versions, processors and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry expert can help your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security engineers to perform network-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Qualified Specialist
To ask Progent about professional support for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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