Consulting and Technical Support Services for Research In Motion BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless smartphones from Research in Motion are among today’s most successful products for maintaining mobile access to email, calendars, web-based applications, and other vital business data. As the complexity of small company networks has increased, and as the need for world-class protection, dependability, and recoverability has grown to be the standard for businesses of all sizes, effective integration and maintenance of RIM BlackBerry technology has become more challenging. To address issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small organizations frequently resort to outside consulting professionals who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's proven remote service delivery model, gives small companies an affordable alternative for incorporating BlackBerry technology seamlessly into their business information system.

Progent's experts can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined management utilities so you can track and support BlackBerry smartphones across your business, define security policies that are right for your company, customize mobile applications, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored quickly and thoroughly.

Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of BlackBerry devices, providing a single platform for handling critical tasks such as device installation, updates, and retirement while also providing a strong foundation for security and fault tolerance. BlackBerry BES Server supports transparent communication between Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and allows wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BlackBerry Enterprise Server provides a wealth of security capabilities beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server based on AES or Triple DES. BlackBerry Enterprise Server also permits excellent flexibility in adjusting levels of security to match the special requirements of your environment. Progent's BlackBerry authorized engineers can help you to choose powerful security features and enable them remotely. Examples of these over-the-air selectable security features include:

  • Lock down a BlackBerry device
  • Wipe data from a misplaced or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining how to keep BlackBerry users from installing or executing unsafe or prohibited programs. Progent can assist you to select protective techniques such as:

  • Specify exactly which programs are permitted on the device
  • Block external programs from using persistent storage on the BlackBerry smartphone
  • Determine which resources third-party software can use on the device
  • Restrict the kinds of access external applications running on the BlackBerry smartphone can initialize
  • Block all external software from being loaded or executed on the smartphone

Progent's Remote BlackBerry-Certified Support is Quick and Economical
For businesses in Las Vegas, Nevada who need fast and affordable help from a certified BlackBerry support professional, Progent provides efficient remote help from a seasoned network support team who have provided network solutions to organizations in every state in the U.S. (See Progent's client testimonials.)

Online consulting services eliminates travel expense and allows consultants to fix technical issues rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide expert support in fields including resolving synchronization issues, setting up BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant system architecture for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to carry out basic support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can in addition assist you to resolve a broad range of problems concerning synchronization, device recognition, email consistency, web access, wireless connections, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote support for small company networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support costs low and, by solving issues quickly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network needs analysis, system architecture, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to decide which management model and hardware products meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions concerning alternatives for software versions, processors and mass storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry expert can assist your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security specialists to perform company-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.

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