For small businesses and new ventures in Las Vegas or anywhere in the state of Nevada, Progent's phone-based computer support specialists are ready to deliver expert and economical system support the instant your company requires it. More than a decade of providing online tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while eliminating the cost and lost time associated with in-person support calls.
Even if your Las Vegas small business works with a local freelance support technician or maintains a full time organization that can deal with day-to-day network issues, Progent’s Microsoft certified engineers provide a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected system crises or especially challenging integration problems.
Details of Progent's Remote Network Services for Las Vegas
Progent's phone help, remote repair, network security consulting, and network management services give small companies in Las Vegas or anywhere in the state of Nevada the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can deliver your office world class IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help program include:
Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to small offices in Las Vegas and is also ideal for customers in more remote areas of Nevada that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a broad selection of Microsoft support tools, technical information, and on-going training.
By the Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for phone help and asks for no ongoing retainer. This keeps you from paying big invoices for quick repairs.
Access to Cisco Certified Network Infrastructure Professionals
As a Registered Partner for Cisco, Progent offers help from authorized specialists with expertise in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected connectivity for fixed and mobile networking.
Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts Team offers in-depth consulting support in specific application areas. Support offered by the Application Experts Team covers:
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that fit the special requirements of your company.
Sophisticated Online Connectivity Tools
Protected remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it possible to find fast solutions to problems that might otherwise require a costly onsite visit. State-of-the-art online access software and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
24-hour Service for High Network Availability
For small organizations with vital applications, Progent can provide 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.
Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious small offices whose clients need instant recourse to a Help Desk service with expert telephone support and complete escalation ability.
Benefits of Progent's IT Support for Small Organizations in Las Vegas
Progent's remote support services enable your City# small company to experience the benefits of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic worth by being more reliable, productive, and protected. Benefits to your business include:
Seamless virtual extension of your on-site IT resources
For most small businesses in Las Vegas or anywhere in Nevada, local computer service resources, whether represented by freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, major troubles may spring up when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's online service professionals provide a convenient, quick, and budget-friendly solution to augment your local resources and to convey useful information to improve your ability to deal with downstream issues in-house.
Reduced Reliance on Individual Service Providers
For IT maintenance, small companies often depend on independent freelance service providers. Although freelance consultants have smaller overhead than larger service organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may require your business to wait for help during an emergency. As your network expands, system unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system stays up and running.
Build a Solid Foundation for Seamless Expansion
New businesses often begin with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the business. These badly built environments require careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet vital business requirements and ease future expansion.
Work with Solution Providers Instead of Product Resellers
Small companies require advice and technical education to navigate through an ever more complicated maze of product options available for promoting business success and improving efficiency. Businesses do not need a computer engineer who is trying to resell a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable small offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over=stretched internal resources.
Best Practices
Progent’s team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of network support, performing a broad range of IT projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for applying computer knowledge to fix actual IT problems efficiently.
Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.
Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to each customer. The discipline of detailing and archiving service activity allows more efficient service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Remote Server Monitoring with Microsoft MOM
Progent is one of the few support firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. This package allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Urgent Support.
Progent wants to hire full-time, solutions-driven Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco certified network engineers with Cisco CCDP or CCIE credentials; security consultants with CISSP or CISM or comparable security credentials; and high-end network architecture experts with experience in mobile solutions, wireless networking, fault tolerance, disaster recovery, information protection, and server virtualization. Progent also is looking for employees who can join our staff of help desk service specialists and remote troubleshooting experts. Also, We are hiring talented administrators able to perform effectively in Progent's fast-paced, virtual office culture.
If your business network combines UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your computers into a unified environment that permits all your OS platforms to coexist for easy administration, seamless information exchange, high dependability, enhanced performance, and tight security. Progent's UNIX and Windows coexistence support offerings feature network architecture configuration and support, support for Windows services for UNIX, remote server monitoring and management, online network support and troubleshooting, in-person technical support, and help desk call center support.
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft technology, ensures you success in identifying the edition and configuration of Windows 2003 Server that matches most closely with your business goals. Progent can also assist you with planning, deploying, managing and supporting powerful information technology applications powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
AT&T represents the merger of Southwestern Bell, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and provides a wide range of data transports including AT&T DSL, T1, and ISDN for broadband connectivity and AT&T Point-to-Point T1, Frame Relay Plus, and Asynchronous Transfer Mode for enterprise businesses. AT&T IP Flexible Reach includes AT&T VoIP solutions for multi-site companies to unify PBX functions. Progent has an agency agreement with AT&T and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate AT&T data/voice services to build a world-class, cohesive communications infrastructure on a small-business budget.
Progent's E-Mail Guard is based on Postini's managed services, which use proprietary pass-through filtering versus the store-and-forward approach for protect you from spammers, e-mail viruses, DHA attacks, and Denial of Service Attacks. Under Postini's system, e-mail bound for your email server is evaluated on the fly through Postini's protected data center. Postini’s Connection Manager technology utilizes intelligent rules analysis to identify behavior patterns common to DHA attacks and instantly rejects DHA messages. Postini's Content Filter then isolates spam and viruses from legitimate email by means of an in-memory procedure that takes mere milliseconds.
Progent's pricing model is to bill for phone support and in-person help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with large bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
Progent’s Cisco-certified network experts offer wireless integration support for Cisco WAP and wireless bridge products. Cisco provides access points that have either single 802.11g transceivers for up to 54 Mbps of capacity or two-radio access points supporting both 802.11g and 802.11a for as much as 108 Mbps of network capacity. Progent’s Cisco wireless consultants can provide expertise for the whole line of Cisco 802.11g wireless access points and wireless bridges including the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, plus any Cisco 802.11b Wireless Access Point product. The Cisco Aironet 1130AG Series and 1230AG Series access points are built to protect current and future system infrastructure dollars10:25 AM 6/28/2006. The 802.11a transceiver supports data rates of as much as 54 Mbps on 12 non-overlapping 5 GHz channels to provide fast bandwidth plus maximum scalability. The 802.11g transceiver supports data rates up to 54 Mbps in the 2.4 GHz band. When using an 802.11g transceiver, the access point may be configured to handle only 802.11g clients for high-bandwidth scenarios, or, for better economy, it may be set up to support both 802.11g and older 802.11b technology.
Progent is one of the most experienced IT consulting companies in Northern California for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small companies get all the benefits of Exchange 2000 under common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.
For small and midsize business information systems, administering and combining virus detection with business continuity plus the preparartion for recovering critical information assets after a successful attack demands a continual struggle that entails a sophisticated set of tools, processes, and security policies. Progent’s CISM and ISSAP qualified security experts can assist you with network security and virus protection in several areas, from security audits to creating a comprehensive security strategy. Progent’s security consulting services include economical hourly or contract service to help clients set up and manage protected small company information systems powered by Microsoft Windows and Cisco Systems technology. Progent offers expertise for IT security products and technology from all leading security protection companies including Cisco Firewall, Veritas, Juniper, Symantec, Trend Micro, Sonicwall, Neoteris, Ingate, and Watchguard. Progent’s network security consulting specialists offer expertise in physical security, wireless security, operations security, hardware security, applications development security, security infrastructure, security management practices, security planning, security assessment, and system security auditing. Progent can also assist with telecommunications, network and Internet security, access control technology and methodology, disaster recovery planning, data backup, and encryption.
Data Backup and Recovery Technical Support Services IT Services Tampa
Progent's expert System Center Data Protection Manager consultants can assist your company to develop a practical business continuity strategy, implement an affordable fault-tolerant network infrastructure, install a DPM-based backup and restore system, comprehensively test your system, train your IT personnel or local service providers how to maintain Microsoft Data Protection Manager, or handle complete IT support outsourcing such as off-site housing of DPM machines in Progent's data center.
Even if your business has a small computer services group and a modest IT budget, your information network can still have the same high availability and performance that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified IT consultants, the most recent network management products for 24x7 monitoring and alerts, and economical support programs such as a help desk service to keep your vital business applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to reduce service costs, fix problems quickly, and anticipate issues before they impact network performance. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small company networks enterprise-class reliability, security and performance.
Before Progent’s Microsoft Operations Manager solution, network problems were approached reactively, after workers complained about them. With the benefit of proactive, computer generated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to address server problems before they grow to be critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients suspect that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to provide small business IT systems enterprise-class availability, safety and productivity.
