Fast and Affordable Online Technical Support for Las Vegas Computer Networks
Immediate Online Help for Las Vegas NetworksFor businesses in Las Vegas or anywhere in the state of Nevada, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated technology needed to resolve most network problems quickly. This lowers direct expenses since service calls use up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical online support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions manage to end up as major bills. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for remote consulting and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's Technical Response Center to access your company's network remotely without compromising corporate security.

Progent's powerful service reporting system keeps comprehensive records for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of services provided to every customer by every Progent consultant. This history of problems and solutions is organized as a quickly searchable support knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and formal relationships with important industry leaders including Cisco and Microsoft make available additional vast technical databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at the best resolutions in the least time.

Remote support services offered by Progent to customers in Las Vegas and anywhere in the state of Nevada include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. ProSight network management outsourcing cover all key facets of information technology including email content filtering, security and compliance, backup/recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more about ProSight Systems Watch server and desktop automated management consulting.

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the resources to create an in-house Help Desk but who require fast access to a dependable Call Center with professional telephone assistance plus the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the toughest network issues, or be available in those circumstances when your regular resources are swamped.

    Progent's Help Desk Call Center team of veteran network consultants offers your customers in Las Vegas or anywhere in the state of Nevada quick contact with a reliable network service group with years of background offering phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's goal is to fix rather than simply annotate network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group provides online professional consulting expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft Excel. To read additional information about Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Las Vegas, or anywhere in the state of Nevada, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your network support is proactive rather than reactive. By exposing emerging problems before they evolve into downtime, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft networks, or systems that support a combination of operating systems.
How Your Las Vegas Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Las Vegas or anywhere in the state of Nevada, Progent's phone-based network support engineers are ready to deliver effective and economical IT help the moment your company needs it. More than 15 years of providing remote technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Las Vegas company deals with a regular freelance consultant or employs a full time organization that know how to handle common network problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with unexpected network crises or particularly complicated integration problems.

Features of Progent's Remote Computer Services for Las Vegas
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer businesses in Las Vegas or anywhere in the state of Nevada the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can deliver your office world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of technical background, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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