Fast and Affordable Remote Support for Las Vegas Networks
Urgent Remote Consulting for Las Vegas SystemsFor organizations in Las Vegas or anywhere in the state of Nevada, Progent offers online support for networks powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they possess the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. Efficient support reduces direct expenses since solutions require minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is especially important in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to typical online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where quick solutions somehow turn into large invoices. Progent's skill at dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized technologies and field-tested methodologies that promote the highest degree of effectiveness for online engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your company's computer system remotely without violating corporate security.

Progent's advanced service reporting system includes extensive documentation of the support that Progent's clients have received. Progent's staff engineers have access to the history of assistance provided to each Progent client by any Progent engineer. This archive of issues and solutions is organized as a conveniently accessible internal database that allows Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's remote consulting experts are able to arrive at optimal resolutions promptly.

Online support offered by Progent to companies in Las Vegas and throughout the state of Nevada include:

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center service options for companies with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the budget to build and maintain an in-house Call Center but who need quick access to an effective Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless extension of your established Call Center organization. Progent's Virtual Help Desk can act as a an escalation option to resolve the most difficult technical problems, or be ready in those instances when your regular support engineers are too busy.

    Progent's Call Center team of seasoned information technology professionals provides your computer users in Las Vegas or anywhere in the state of Nevada immediate contact with a large support group with years of background providing telephone-based help and remote diagnostics for networks based on Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a significant contributor to company productivity, and Progent's policy is to resolve and not merely record IT problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team provides remote and in-depth consulting support and education in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. For additional information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Network and Server Monitoring Services
    Progent offers companies in Las Vegas, or anywhere in the state of Nevada, online network monitoring services based on System Center Operations Manager (SCOM), enhanced by Progent for your environment so your IT support is proactive and automated. By anticipating looming issues before they cause downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or networks based on multiple platforms.
How Your Las Vegas Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with Windows, Mac OS X, or Linux networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Las Vegas or throughout the state of Nevada, Progent's phone-based network support specialists can provide expert and cost-effective system support the moment your company requires it. More than 15 years of delivering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve IT problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Las Vegas organization relies on a regular independent support technician or employs a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or especially tough integration problems.

Details of Progent's Remote Network Services for Las Vegas
Progent's online support, remote repair, network security expertise, and network administration services give companies in Las Vegas or anywhere in the state of Nevada the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your business world class IT support while allowing you to avoid the cost and hassle of running a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, in the trenches of IT service, performing a broad variety of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to each client. The practice of documenting and organizing service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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