Fast Online Troubleshooting for Las Vegas Networks
Immediate Remote Help for Las Vegas SystemsFor organizations located in Las Vegas or anywhere in the state of Nevada, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they have the real-world experience and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. This lowers direct costs because solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many remote service firms, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast fixes manage to end up as substantial bills. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies which permit the maximum level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.

Progent's sophisticated service reporting system maintains extensive records of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of assistance delivered to each Progent client by any engineer. This history of problems and solutions is stored as an easily retrievable support database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and formal relationships with key vendors including Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the best resolutions quickly.

Remote technical services available from Progent to clients in Las Vegas and anywhere in the state of Nevada include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the budget to build and maintain an internal Help Desk but who need quick access to an efficient Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk Call Center software to handle the particular requirements of your business, or providing occasional phone support personnel to supplement your internal Help Desk team to deal with unusually busy events such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your customers in Las Vegas or anywhere in the state of Nevada instant assistance from an effective technical support group with extensive background delivering phone support and online repair service for networks powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to company success, and Progent's goal is to resolve and not just track IT issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers remote advanced engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Project, Word, and Microsoft Office Excel. To find out additional information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Las Vegas, or anywhere in the state of Nevada, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so your IT support is proactive rather than reactive. By spotting potential issues before they result in full-scale emergencies, remote monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or networks based on a variety of OS platforms.
How Your Las Vegas Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online assistance with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Las Vegas or throughout the state of Nevada, Progent's online network support engineers are ready to deliver expert and economical IT support whenever your business has to have it. More than 15 years of providing online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Las Vegas office deals with a local freelance support technician or employs a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Las Vegas
Progent's online support services enable your Las Vegas company to realize the benefits of on-call, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will derive greater business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most companies in Las Vegas or anywhere in Nevada, nearby computer support providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises might occur when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual service personnel. In these situations, Progent's online service specialists offer a convenient, quick, and affordable way to supplement your local help and to transfer useful information to increase your capability to resolve future problems in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller offices often rely on individual freelance consultants. Although independent consultants have smaller internal costs than larger consulting firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your company expands, network unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of backup service expertise to insure your network remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Companies often start with an information architecture created on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly designed systems require proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle critical business demands and simplify future growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller organizations need guidance and technical training to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Family of Server Platforms
    Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be tempted to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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