Fast and Affordable Remote Help for Las Vegas Computer Systems
Fast Remote Technical Support for Las Vegas SystemsFor companies located in Las Vegas or anywhere in Nevada, Progent provides online help for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most network issues quickly. This reduces direct costs since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that permit the maximum degree of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your company's system remotely without breaching corporate security.

Progent's powerful service database application maintains detailed histories for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support delivered to every customer by any Progent consultant. This archive of anomalies and responses is organized as a readily exploitable proprietary database that enables Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and close partnerships with key technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to come up with optimal solutions promptly.

Remote support services available from Progent to clients in Las Vegas and throughout the state of Nevada include:

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for companies who lack the money or time to assemble and manage an internal Call Center but who require quick communication with an effective Help Desk with professional telephone assistance plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your existing one, selecting or modifying Help Desk Call Center software to handle the particular requirements of your business, or providing occasional online personnel to supplement your internal Call Center team during unusually busy scenarios such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned information technology consultants gives your customers in Las Vegas or anywhere in the state of Nevada rapid contact with a reliable support resource with substantial background delivering telephone-based help and remote repair service for IT systems powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a solid enabler of business success, and Progent's goal is to resolve and not simply document IT issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers remote and in-depth consulting expertise and training in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Project, MS Word, and Excel. To learn more information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as IPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Las Vegas, or anywhere in the state of Nevada, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so your computer support is proactive and automated. By detecting looming issues before they evolve into crashes, proactive monitoring can head off disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or environments powered by a combination of operating systems.
How Your Las Vegas Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Las Vegas or throughout the state of Nevada, Progent's online computer support specialists can provide effective and affordable IT support whenever your organization needs it. Long experience providing remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Las Vegas organization relies on a regular independent support technician or maintains a full time IT staff that can handle ordinary network issues, Progent’s Microsoft certified consultants can still offer a convenient and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to handle sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Las Vegas
Progent's remote support services enable your Las Vegas business to have the benefits of immediate, world-class network support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by becoming more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Las Vegas or anywhere in Nevada, nearby network service providers, whether represented by outside consultants or an in-house IT staff, can solve typical network issues. However, major troubles may strike when local resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's online support experts provide an easy, quick, and economical way to augment your local resources and to convey valuable information to improve your capability to handle downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller organizations often depend on independent freelance consultants. While independent consultants have smaller internal costs than big service firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your business expands, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses typically start with an information system created on a modest budget. Lacking a proper framework, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can impede the success of the organization. These poorly built environments need proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a system infrastructure able to deliver the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations need advice and technical education to negotiate an increasingly complicated array of technology options available for promoting business success and enhancing productivity. These companies hardly need a network engineer who is trying to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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