Fast Online Technical Support for Las Vegas UNIX, Linux, or Sun Solaris NetworksFor small companies in Las Vegas or anywhere in the state of Nevada, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity planning.

Progent's online technical support services represent exceptional value due to the fact that they have the real-world background and the advanced tools to solve most information system issues quickly. This reduces direct expenses because solutions accumulate a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and related losses due to business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where quick repairs somehow end up as large invoices. Progent's penchant for solving technical issues efficiently results in your company spending less money.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a collection of customized technologies and proven processes which allow the highest degree of efficiency for online help and repair for small business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to interface to your network without breaching system security.

Progent's proprietary customer support reporting system keeps comprehensive documentation describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of support provided to each customer by any Progent consultant. This archive of problems and responses is structured as a quickly retrievable proprietary database that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's online service specialists can find the most efficient solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Las Vegas or anywhere in Nevada or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's online technical service engineers have advanced credentials in an extensive set of technologies. This breadth of IT skills allows Progent's consultants to manage almost any problem that may crop up in a small or midsize company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support businesses with multi-platform environments, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services available from Progent to small businesses in Las Vegas and anywhere in the state of Nevada include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of computer technology such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Consultants for Las Vegas, NevadaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and validates an individual's technical knowledge at the expert level. CCIEs know how to handle even the most stubborn problems encountered in network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and developing workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to fix even the most complex problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Few consulting firms make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a CCIE so you can get urgent assistance for severe network issues that are hurting business productivity but are beyond the experience of your ordinary computer support personnel. Progent's Cisco-qualified CCIE support experts can interface to your network by means of advanced remote troubleshooting tools in order to perform quick, safe, and economical analysis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.

  • Authorized Windows Support
    Microsoft Windows Experts for Las Vegas, NevadaProgent's Microsoft-qualified remote service professionals offer network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2013 design, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also offers a wide range of online PC desktop consulting and support services including Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Engineers
    CISSP Qualified Network Security Specialists for Las Vegas, NevadaProgent's certified CISSP and ISSAP network security engineers offer a variety of system protection solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recover rapidly following a damaging penetration. Security consulting services offered by Progent cover thorough network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; building safe architectures for off-site and mobile communication; securing your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies often request. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Call Center support programs for small organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for smaller businesses who lack the budget to build and maintain an in-house Call Center but who require fast response from an efficient Help Desk Call Center with professional phone support plus the available expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless extension of your established Call Center staff. Progent's Virtual Help Desk Call Center can operate as an escalation option for the most difficult network issues, or be available in hectic circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your established one, identifying or modifying Help Desk Call Center software to handle the special requirements of your company, or adding temporary online staff to work with your in-house Call Center team during high-demand scenarios like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced network experts gives your workers in Las Vegas or anywhere in the state of Nevada rapid assistance from a reliable support resource with years of experience delivering phone support and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a significant contributor to business performance, and Progent's aim is to resolve and not just track network issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team can supply remote advanced engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Office Excel. To find out more information about Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac consultants can support the artistic facets of Apple Mac computing by delivering remote consulting support and training in imaging, sound, and video. Progent's consultants can provide help in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or configuring an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide companies in Las Vegas, or anywhere in the state of Nevada, online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive and automated. By spotting emerging problems before they cause network outages, system monitoring can avoid disruptive and costly service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that support a mix of OS platforms.

How Your Las Vegas Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.

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