Urgent Remote Technical Support for Las Vegas UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Las Vegas or anywhere in Nevada, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system issues rapidly. Efficient support lowers immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for online support is designed to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid situations where fast fixes somehow end up as big bills. Progent's skill at solving problems efficiently translates into your company conserving money.

Progent's Remote Service Tools
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes which promote the highest degree of efficiency for online technical support and troubleshooting for small business computer systems. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your company's system without compromising corporate security.

Progent's proprietary technical support database application stores comprehensive histories for the service that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance provided to each customer by every engineer. This history of anomalies and repairs is stored as an easily accessible proprietary database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online service experts can determine the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Las Vegas or anywhere in Nevada or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's online network support experts offer advanced credentials in a comprehensive array of technologies. This wide range of technical skills allows Progent's consultants to resolve practically any crisis that may occur in a small or midsize company network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support companies with multi-OS environments, Progent also offers the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Remote support available from Progent to companies in Las Vegas and anywhere in the state of Nevada include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server economization and easy management, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can provide emergency remote help for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Las Vegas, NevadaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can handle the most difficult challenges encountered in network design, installation, management, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise enables them to solve even the most difficult problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Few consulting organizations make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get immediate assistance for serious network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your regular IT support resources. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of sophisticated remote support tools in order to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Certified Windows Experts
    Windows Support for Las Vegas, NevadaProgent's Microsoft-certified online service engineers can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full array of online desktop support including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Certified System Security Engineers for Las Vegas, NevadaProgent's accredited CISSP and ISSAP network security engineers offer a range of system protection solutions that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist you to recover rapidly after a serious breach. Security consulting services available from Progent include: thorough security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting support to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special projects that small companies frequently need. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Call Center service options for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for small businesses who lack the budget to create an in-house Call Center but who want quick communication with a reliable Call Center with professional telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless reinforcement of your established Call Center team. Progent's Virtual Help Desk can act as an escalation option to handle the most difficult technical issues, or be available in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Call Center application software to handle the particular demands of your business, or adding temporary online personnel to reinforce your in-house Call Center team during demanding situations like software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network experts provides your customers in Las Vegas or anywhere in the state of Nevada fast access to a dependable support resource with extensive experience providing telephone-based help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of company success, and Progent's policy is to solve rather than merely annotate technical problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote professional consulting expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Office Excel. For more information concerning Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can nurture the artistic facets of Mac computing by offering remote consulting support and education in graphics, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or configuring an audio/video post production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Las Vegas, or anywhere in the state of Nevada, online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your network maintenance is proactive and automated. By uncovering looming issues before they result in downtime, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by multiple platforms.

How Your Las Vegas Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.

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