Fast Remote Support for Las Vegas UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Las Vegas or anywhere in the state of Nevada, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and business continuity planning.

Progent's remote support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve most network issues quickly. This reduces direct expenses since solutions take up fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes somehow turn into large bills. Progent's skill at dealing with problems quickly translates into your company spending less money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed a set of customized tools and proven methodologies which ensure the maximum level of efficiency for remote technical support and repair for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's network without violating system security.

Progent's advanced customer support database application maintains comprehensive histories of the service that Progent's clients have received. Progent's authorized engineers have access to the history of services provided to each Progent customer by any consultant. This archive of issues and fixes is stored as an easily accessible internal knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' internal product engineers with the result that Progent's online consulting experts can arrive at optimal solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Computer Support from Progent
To access Progent's phone support in Las Vegas or anywhere in Nevada or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's remote consulting experts offer credentials in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to address almost any emergency that may take place in a small or midsize company network. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to customers with mixed-platform environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Remote services Offered by Progent to small businesses in Las Vegas and throughout the state of Nevada include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services cover a broad spectrum of information technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can provide emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Las Vegas, NevadaThe Cisco CCIE certification is the highest recognition for networking professionals, and certifies a person's technical knowledge at the expert level. CCIEs know how to resolve even the most complex challenges occurring in network planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to solve even the most intractable problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes. Few support firms make CCIEs available to assist small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get timely support for complex network infrastructure issues that are crippling business productivity but are not within the experience of your ordinary IT support personnel. Progent's Cisco CCIE support experts can interface to your environment via advanced on-line troubleshooting technology to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Certified Windows Expertise
    Windows Support for Las Vegas, NevadaProgent's Microsoft-qualified remote service professionals can deliver computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the assistance of support engineers who can help your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business Server migration consulting, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad range of online PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Qualified Network Security Professionals for Las Vegas, NevadaProgent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to recover quickly after a damaging breach. Security services offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support services to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies frequently request. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for small businesses who don't have the resources to support an in-house Help Desk Call Center but who need quick response from an efficient Call Center with proficient phone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless supplement to your established Help Desk team. Progent's Virtual Call Center can act as an escalation resource for complex network challenges, or be ready in hectic instances when your ordinary support engineers are too busy.

    Progent's Help Desk consulting services can guide you in creating an effective new Call Center or enhancing your established one, evaluating or enhancing Help Desk Call Center software products to handle the particular demands of your company, or providing occasional online personnel to supplement your internal Help Desk group to deal with unusually busy situations such as software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Las Vegas or anywhere in the state of Nevada quick contact with a large support group with substantial experience offering telephone-based consulting and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a significant enabler of company performance, and Progent's target is to fix instead of merely report IT issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides remote professional consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and MS Excel. For more information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can nurture the artistic elements of Apple Mac environments by delivering remote consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like scanning or digitizing audio or video or integrating an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide companies in Las Vegas, or anywhere in the state of Nevada, online computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your network support is proactive and automated. By anticipating potential issues before they result in downtime, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or networks that incorporate a mix of OS platforms.

How Your Las Vegas Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.

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