UNIX, Linux, Sun Solaris, Mac OS X Online Support for Las Vegas Small Company Information Networks
For small companies located in Las Vegas or anywhere in Nevada, Progent provides round-the-clock online technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. Progent also offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and diagnostic issues.
Progent's online support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues quickly. This reduces immediate expenses because solutions take up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and related losses resulting from business disruption, upset clients, idle workers, and de-focused management.
Progent's billing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike many online support firms, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for pricing avoid situations where quick solutions manage to turn into substantial tabs. Progent's penchant for dealing with problems quickly results in your company conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized tools and proven methodologies that permit the highest level of efficiency for online help and troubleshooting for small business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your company's computer system remotely without compromising corporate security.
Progent's powerful service database application includes detailed documentation of the service that Progent's customers have received. Progent's team service personnel have access to the history of services provided to every Progent customer by any engineer. This database of issues and responses is stored as an easily retrievable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with key vendors such as Cisco Systems and Microsoft permit access to additional massive technical support databases and to manufacturers' in-house product engineers so Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or Mac OS X Computer Help from Progent
To initiate Progent's remote support in Las Vegas or anywhere in Nevada or to learn more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online support professionals have credentials in a comprehensive array of technologies. This broad scope of IT skills enables Progent's engineers to tackle practically any crisis that may take place in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
Remote technical support services available from Progent to clients in Las Vegas and throughout the state of Nevada include:
UNIX, Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services address a broad range of information technology such as network infrastructure, messaging systems, network and process security, UNIX and Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from legacy systems to Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and indicates a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with the most stubborn issues occurring in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs provide excellent value because their depth of experience allows them to find solutions for even the most intractable problems rapidly. In many cases, less seasoned engineers can struggle for many hours or even days with identical problems that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a CCIE so your company can get timely help for severe network problems that are impacting business efficiency but are not within the scope of your ordinary IT service group or consultant. Progent's Cisco CCIE consultants can interface to your network by means of advanced remote support tools in order to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts Progent's Microsoft-certified remote service professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner consulting company and can offer your business the services of support engineers who can show you how to configure, troubleshoot and administer the entire family of Microsoft Servers including MS Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Server, Project Server, and Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Certified System Security Specialists Progent's accredited CISSP and ISSAP network security engineers can provide a range of security services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: in depth security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile access; guarding your email system from viruses, spam, and directory harvest attacks; and instituting 24x7 proactive monitoring.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs that small companies frequently need. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:
Help Desk Services
Progent's Help Desk Call Center service offerings for small companies with networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for small organizations who don't have the budget to support an internal Call Center but who require quick response from an effective Help Desk Call Center with professional telephone assistance plus the expertise to escalate the most challenging problems to advanced consultants.
Progent’s Virtual Help Desk is designed for larger companies and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Help Desk can serve as a an escalation option to handle complex computer system challenges, or be ready in overflow instances when your regular resources are overwhelmed.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or enhancing your existing one, selecting or customizing Call Center software products to meet the particular requirements of your business, or adding occasional phone support personnel to reinforce your internal Help Desk team during high-demand situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran information technology consultants provides your clients in Las Vegas or anywhere in the state of Nevada fast assistance from an effective network service group with extensive background providing phone consulting and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of business performance, and Progent's target is to fix rather than simply annotate network problems.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and training in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Excel. To find out additional information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the artistic elements of Apple Mac computing by delivering remote consulting support and training in imaging, audio, and video. Progent's consultants offer expertise in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio or video or putting together an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Las Vegas, or anywhere in the state of Nevada, remote network monitoring services based on MS Operations Manage (MOM), enhanced by Progent to fit your business so your network support is proactive rather than reactive. By anticipating emerging trouble spots before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or environments that incorporate a combination of OS platforms.
How Your Las Vegas Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or email information@progent.com.
NextWeb provides high-speed fixed wireless data services that can be deployed in days rather than a month. NextWeb offers a selection of wireless data services such as NextWeb wireless T1, wireless DS3, and special event wireless Internet access. Progent has an agent relationship with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate NextWeb wireless broadband services to create an enterprise-class, cohesive communications infrastructure on a down-to-earth budget.
Progent's certified Windows Server 2000 consultants can provide computer support and IT consulting services for the complete family of .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows Server 2000 configuration, optimization, and troubleshooting offerings include network planning, deployment, documentation, on-site and remote support, Help Desk outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.
Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, at the forefront of IT service, executing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of individual best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just expert IT capability, but also a consultant with proven approaches for applying computer knowledge to solve actual network problems quickly.
Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.
Progent’s Microsoft-certified consultants offer small and medium sized businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server offers a central location for your employees or clients to connect to, organize, distribute and interact with relevant information, files, and software and to communicate with one another. It enables faster and more intelligent decisions, more effective sharing across teams and more economical business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available within and outside a business network. Windows SharePoint Services join workers, clients, workgroups and projects with the data they’ve developed in a manner that makes data easy to locate, download and re-use.
Progent's fault tolerant consulting services for small business IT systems provides Microsoft and Cisco-qualified consulting experts who can show you how to implement clustered servers to build a robust computing environment that incorporates key technologies and processes for mission critical applications. Progent’s high-availability system consultants can help you create non-stop IT systems by designing and integrating the growing line of Microsoft Windows Cluster servers. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By helping you create your fault-tolerant environment based on Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help configure a network infrastructure with features that include fault tolerant Internet access, network load balancing, non-stop data center planning, high-availability interoffice connections, high-reliability multi-site systems, and fault-tolerant business continuation design.
The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of support in Microsoft technology, ensures you success in selecting the version and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also assist you with designing, installing, managing and supporting sophisticated information technology applications powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Windows NT.
Progent offers access to Cisco switches experts to deliver professional network planning and support services for business networks built on Cisco switching technology. Cisco switches offer cutting edge QoS to help make sure that data traffic is identified and prioritized, and that congestion is avoided. Set up of Quality of Service for a Cisco switch is greatly simplified through auto-QoS, a feature that detects Cisco IP phones and automatically programs the switch for the appropriate classification and transit staging. This optimizes data prioritization and system availability without forcing your IT department to design a complicated switch program. Through the Cisco Catalyst switches for small and midsized businesses, Cisco allows organizations to realize the full benefits of adding intelligent services into their IT networks. A Cisco network switch makes it practical to install capabilities that make the network environment highly available to accommodate time-critical tasks, expandable to accommodate growth, secure enough to protect confidential data, and capable of differentiating and managing traffic. Progent’s Cisco-certified IT consultants can show you how to choose and install a Cisco Ethernet switch to optimize your system's performance and availability.
Progent is a Certified Cisco Partner offering expert certified engineers ready to assist you to install or troubleshoot Cisco-based connectivity solutions. Being a Registered Partner for Cisco, Progent offers the services of Progent's in-house CCIE-certified specialists with expertise in planning, implementing and repairing networking solutions based on Cisco products. Since Progent is in addition a Microsoft Gold Certified Partner and provides world-class support for a wide range of business software, Progent can show you how to assist you to find end-to-end IT solutions that optimize the strategic benefit of your network. Cisco's popular selection of networking and security products familiar to Progent includes PIX 500 Series and ASA 5500 Series firewalls, secure broadband and integrated services routers, Cisco Aironet wireless access points, VoIP phones and systems, Cisco Catalyst switches, as well as protection and Virtual Private Network (VPN) products.
VMware Virtual Server is a free virtualization package that runs on Linux and Microsoft Windows Servers. VMware Server allows IT departments to partition a single server into several virtual machines and to begin experiencing the benefits of virtualization with minimal investment. VMware Virtual Server is a reliable yet simple to use solution for companies new to server virtualization techniques and is based on VMware’s field-proven platform. VMware Server is ideal for developers, workgroups, and branch offices who want to streamline application development, evaluate software in economical virtual environments, run outdated operating systems, and simplify server provisioning. Progent's expert virtual server professionals can help you with VMware Server, VMware ESX Server, and VMware Infrastructure 3 so your company can benefit from VMware server consolidation.
For small companies located in Las Vegas or anywhere in Nevada, Progent provides round-the-clock online technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. Progent also offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and diagnostic issues.
The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and indicates a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with the most stubborn issues occurring in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs provide excellent value because their depth of experience allows them to find solutions for even the most intractable problems rapidly. In many cases, less seasoned engineers can struggle for many hours or even days with identical problems that a CCIE can resolve in a few minutes.
Progent's Microsoft-certified remote service professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server and business application technology. Progent is a 
Progent's accredited CISSP and ISSAP network security engineers can provide a range of security services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: in depth security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile access; guarding your email system from viruses, spam, and directory harvest attacks; and instituting 24x7 proactive monitoring.
