Fast Online Technical Support for Las Vegas Information Networks
Fast Phone Help for Las Vegas SystemsFor businesses in Las Vegas or anywhere in Nevada, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company saves even more with incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. Unlike many online support companies, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick solutions manage to turn into major bills. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which promote the highest level of efficiency for online help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your computer system remotely without violating corporate security.

Progent's advanced technical support database system stores thorough records of all service that Progent's clients have received. Progent's authorized service personnel have access to the records of all help rendered to every Progent customer by any engineer. This history of problems and fixes is organized as a conveniently accessible support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close partnerships with important technology companies including Cisco and Microsoft open up other vast technical support databases and permit fast response from vendors' in-house product engineers so Progent's remote service experts can determine the most efficient solutions promptly.

Online support available from Progent to companies in Las Vegas and anywhere in the state of Nevada include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for companies who lack the resources to assemble and manage an in-house Help Desk but who want quick response from a dependable Help Desk with professional phone support plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation option to handle the most difficult technical issues, or be available in those circumstances when your other resources are too busy.

    Progent's Call Center staff of veteran network professionals gives your computer users in Las Vegas or anywhere in the state of Nevada quick contact with a dependable technical support group with substantial background offering phone consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's target is to solve instead of simply record IT issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts staff provides remote advanced engineering expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Office Word, and Excel. To learn additional information concerning Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Las Vegas, or anywhere in the state of Nevada, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so your network support is proactive rather than reactive. By uncovering looming trouble spots before they result in crashes, proactive monitoring can ward off disruptive and costly service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or networks powered by multiple platforms.
How Your Las Vegas Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Las Vegas or anywhere in the state of Nevada, Progent's online network support specialists can provide expert and economical system help the moment your organization requires it. More than a decade of delivering remote tech support has led to Microsoft Gold certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Las Vegas organization has a regular independent support technician or employs an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to resolve unexpected system crises or particularly complex integration projects.

Benefits of Progent's IT Support for Offices in Las Vegas
Progent's remote technical help services enable your Las Vegas company to experience the advantages of immediate, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will derive greater business worth by being more available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most offices in Las Vegas and throughout Nevada, local network service resources, whether consisting of independent consultants or an in-house maintenance staff, can take care of the majority of network problems. However, IT crises sometimes strike when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support people. In these cases, Progent's online support professionals give you a convenient, fast, and budget-friendly solution to augment your local help and to convey valuable knowledge to improve your capability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. Although independent consultants carry less internal costs than big service organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to go without help during an emergency. As your business expands, system unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your network is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information system created on a shoestring budget. Without a strong infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, stability and scalability problems can impede the success of the organization. Such badly designed environments need proper analysis, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the solid foundation to handle current business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices need advice and technical training to negotiate an ever more complex array of technology options capable of promoting business success and enhancing efficiency. They do not need a network consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, refined support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 R2 integration, Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each consultant to each client. The discipline of detailing and organizing support activity allows more effective service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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