Fast Online Troubleshooting for Las Vegas Computer Networks
Urgent Phone Help for Las Vegas NetworksFor companies in Las Vegas or anywhere in the state of Nevada, Progent provides online support for networks powered by Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. This lowers immediate expenses since solutions require fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies that permit the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's online support team to link to your network remotely without breaching network security.

Progent's advanced service reporting application includes comprehensive records for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of support delivered to every client by every Progent engineer. This history of issues and solutions is structured as a readily searchable support database that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and formal relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient solutions promptly.

Online technical support services provided by Progent to companies in Las Vegas and throughout the state of Nevada include:

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the budget to support an internal Call Center but who need quick response from an efficient Call Center with professional telephone assistance plus the ability to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless reinforcement of your current Call Center staff. Progent's Virtual Help Desk can operate as a an escalation resource for complex technical problems, or be ready in hectic circumstances when your ordinary support engineers are too busy.

    Progent's Call Center staff of veteran network experts gives your computer users in Las Vegas or anywhere in the state of Nevada immediate assistance from an effective network service resource with extensive experience delivering telephone-based help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a major contributor to business efficiency, and Progent's policy is to solve rather than just annotate technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team offers remote advanced engineering support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for Microsoft business applications including Microsoft CRM, Project, Word, and Microsoft Excel. For more information on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Las Vegas, or anywhere in the state of Nevada, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they cause full-scale emergencies, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Windows networks, or environments based on a combination of OS platforms.
How Your Las Vegas Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Las Vegas or anywhere in the state of Nevada, Progent's online network support engineers can provide expert and affordable system support whenever your company has to have it. More than a decade of providing remote repair services has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair IT problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Las Vegas business has a regular freelance support technician or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix sudden system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Organizations in Las Vegas
Progent's online IT consulting services allow your Las Vegas company to realize the benefits of timely, expert IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most offices in Las Vegas and throughout Nevada, local network support providers, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems can occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local service technicians. In these instances, Progent's online support experts offer an easy, quick, and affordable way to supplement your local help and to pass on valuable information to improve your capability to resolve future issues locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. Although independent service people have smaller overhead than big service companies and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of fallback personnel may force your company to go without help during an emergency. As your network grows, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system is always up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically begin with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built systems require proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to deliver the stable foundation to handle critical business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller businesses require guidance and technical education to negotiate an ever more complicated maze of product alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer engineer who is trying to sell a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 integration, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.