Immediate Remote Technical Support for Las Vegas Information Networks
Fast Remote Help for Las Vegas NetworksFor companies in Las Vegas or anywhere in Nevada, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology needed to resolve the majority of information system issues quickly. This reduces direct expenses because solutions require fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast fixes manage to turn into major tabs. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized technologies and field-proven methodologies which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your system without breaching system security.

Progent's powerful service reporting system keeps extensive histories for the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of support rendered to every Progent client by every Progent consultant. This history of anomalies and repairs is organized as a quickly accessible support knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft open up additional extensive support databases and allow quick access to vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at optimal solutions in the least time.

Remote services provided by Progent to businesses in Las Vegas and throughout the state of Nevada include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who lack the money or time to create an in-house Help Desk but who require fast response from a dependable Help Desk Call Center with proficient phone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting support can support you in creating an effective new Call Center or enhancing your established one, evaluating or enhancing Help Desk software products to handle the special demands of your company, or adding occasional online staff to supplement your in-house Call Center resources to handle high-demand situations such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced network professionals gives your computer users in Las Vegas or anywhere in the state of Nevada instant access to a dependable technical support group with years of background delivering phone help and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center perception as a major enabler of business success, and Progent's policy is to resolve and not just record technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in key business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Las Vegas, or anywhere in the state of Nevada, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive and automated. By exposing potential issues before they grow into crashes, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a variety of operating systems.
How Your Las Vegas Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Las Vegas or throughout the state of Nevada, Progent's online computer support specialists can provide effective and affordable system help the moment your business has to have it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Las Vegas company relies on a local freelance support technician or employs an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to handle unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Las Vegas
Progent's online technical help services enable your Las Vegas organization to experience the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic value by becoming more available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most organizations in Las Vegas and throughout Nevada, local network service resources, whether represented by freelance consultants or an internal IT staff, can deal with typical technical issues. On the other hand, serious problems might spring up when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service technicians. In these cases, Progent's on-call service professionals offer a convenient, fast, and economical way to augment your local resources and to convey valuable information to improve your capability to resolve future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses often depend on individual freelance consultants. Although independent consultants carry smaller overhead than big support companies and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of backup help may require your business to go without assistance during an emergency. As your network grows, network downtime and problems with vital software are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Businesses typically start with an IT system created on a modest budget. Without a robust framework, slap-dash repairs often get thrown on top of an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. Such poorly built environments require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure able to offer the stable foundation to handle current business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses need guidance and technical education to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing efficiency. They do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the forefront of IT support, performing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The discipline of detailing and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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