Even if your Las Vegas office deals with a local independent support technician or employs an in-house IT staff that can handle common computer problems, Progent’s Microsoft certified engineers offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to address unexpected system emergencies or especially tough integration projects.

Details of Progent's Remote Computer Support for Las Vegas
Progent's online help, remote troubleshooting, network security consulting, and network management services offer small companies in Las Vegas or anywhere in the state of Nevada the greatest leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk Call Center support and system administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

• Immediate Phone Access to Microsoft Qualified Support Specialists
  Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Las Vegas and is also ideal for networks in geographic areas of Nevada that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and on-going training.

• By the Minute Billing to Minimize Expenses
  Progent provides remote support on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone help and requires no monthly retainer. This keeps you from facing big bills for quick fixes.

• Access to Cisco Certified Network Design Professionals
  As a Registered Partner for Cisco Systems, Progent can provide the services of authorized professionals with expertise in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's core support offerings consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting support for critical application areas. Help offered by the Application Experts Team includes:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics CRM Consulting
  • Microsoft Project Training
  • MS Excel Consulting
  • Microsoft Office Consulting
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Apple Mac Integration
  By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that match the unique needs of your company.

• Sophisticated Online Connectivity Tools
  Protected remote connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to produce quick fixes to issues that could otherwise require a costly onsite visit. State-of-the-art remote connectivity software and experienced engineers combine to allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.

• Support for Leading VPN Products
  Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

• Round-the-Clock Support for Maximum System Uptime
  For small organizations with mission-critical applications, Progent can provide round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help produce maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center services are intended specifically for budget-conscious small organizations whose workers require instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.

Advantages of Progent's Network Help for Small Companies in Las Vegas
Progent's remote support services enable your City# small company to have the advantages of immediate, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater strategic value by being increasingly available, productive, and secure. Advantages to your business include:

• Convenient virtual expansion of your on-site IT resources
  For most small companies in Las Vegas and throughout Nevada, nearby network support providers, whether represented by freelance consultants or a full-time IT staff, can deal with typical network issues. On the other hand, serious problems can strike when your regular resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local support personnel. In these situations, Progent's on-call service experts offer an easy, fast, and affordable way to augment your regular help and to convey valuable information to improve your ability to handle future issues in-house.

• Reduced Dependence on Freelance Service Providers
  For network maintenance, small offices often depend on independent freelance service providers. While freelance consultants have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of fallback personnel may force your business to wait for help during an IT crisis. As your network expands, network unavailability and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network stays up and running.

• Create a Solid Basis for Smooth Expansion
  New companies often start with an information architecture created on a shoestring budget. Without a proper framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. These poorly built systems need proper analysis, smart strategic planning, and extensive technical expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business requirements and simplify future growth.

• Work with Problem Solvers Rather Than Product Resellers
  Small businesses require advice and technical education to negotiate an ever more complex maze of technology options capable of promoting business success and enhancing efficiency. They do not need a computer consultant who is motivated to sell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a small business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned support software, and understanding of enterprise networking enable small offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or over=stretched internal IT help.

Progent adds value by providing:

• Certified Expertise in Microsoft's Full Range of Server Platforms
  Progent offers world-class support for Microsoft’s powerful server platforms with services such as Windows 2003 support, Microsoft Windows Server 2000 upgrades, Windows NT migration, Microsoft Exchange Server 2003 support, Microsoft Exchange 5.5 Server and Exchange 2000 Server migration, and SQL Server 2005 expertise.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, in the trenches of network service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This means that you get not only world-class technical help, but also a support engineer with proven approaches for using computer knowledge to repair actual network problems efficiently.

• Value Pricing
  Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for fast repairs so you will not be forced to allow less critical problems to fester.

• Full Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who offer scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each consultant to each customer. The practice of detailing and archiving support activity results in more efficient support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MOM allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and costly service losses.

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.