Fast Remote Troubleshooting for Las Vegas Computer Systems
Fast Remote Support for Las Vegas SystemsFor businesses located in Las Vegas or anywhere in Nevada, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent value because they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. This lowers direct expenses since solutions use up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in indirect expenses by reducing or avoiding system outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing do away with situations where quick fixes somehow end up as big tabs. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to interface to your company's system without breaching network security.

Progent's advanced service reporting application keeps detailed histories of the support that Progent's clients have received. Progent's team engineers have access to the specifics of all help provided to every customer by every Progent engineer. This database of anomalies and solutions is organized as a quickly accessible support database that enables Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts are able to come up with optimal solutions quickly.

Remote technical services offered by Progent to businesses in Las Vegas and throughout the state of Nevada include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to assess your organization's ability either to block or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who want quick access to a reliable Help Desk with professional phone assistance plus the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex technical problems, or be available in those situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center team of seasoned network experts offers your workers in Las Vegas or anywhere in the state of Nevada immediate communication with a dependable network service resource with substantial background offering phone consulting and online repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a major enabler of business productivity, and Progent's target is to resolve and not merely report IT issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers online professional consulting expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Las Vegas, or anywhere in the state of Nevada, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they cause downtime, proactive monitoring can avoid stressful and expensive service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support multiple OS platforms.
How Your Las Vegas Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Las Vegas or anywhere in the state of Nevada, Progent's online computer support engineers can provide expert and affordable system support whenever your company has to have it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Las Vegas business relies on a regular freelance support technician or maintains an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve sudden system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Las Vegas
Progent's remote support services enable your Las Vegas business to experience the benefits of on-call, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic worth by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most businesses in Las Vegas or anywhere in Nevada, nearby computer service resources, whether consisting of independent consultants or an internal IT staff, can take care of typical network issues. On the other hand, IT crises might strike when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service people. In these situations, Progent's online support professionals provide a convenient, fast, and budget-friendly way to supplement your local resources and to convey useful knowledge to improve your ability to deal with future issues locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller businesses often rely on individual freelance consultants. While independent service people carry smaller internal costs than larger service companies and can often charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your business to go without help during an emergency. As your network expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. Such poorly built systems need careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure that can offer the stable foundation to handle vital business demands and ease future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies need advice and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and enhancing productivity. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT knowledge, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, in the trenches of network support, performing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces little competition. Companies who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















© 2002- 2019 Progent Corporation. All rights reserved.