Fast Remote Support for Las Vegas IT Networks
Fast Phone Consulting for Las Vegas NetworksFor businesses located in Las Vegas or anywhere in Nevada, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they have the real-world experience and have access to the sophisticated technology necessary to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where quick repairs somehow end up as substantial tabs. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and proven processes which allow the highest level of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to interface to your network remotely without breaching system security.

Progent's sophisticated technical support reporting system keeps detailed histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of assistance provided to each customer by any Progent consultant. This history of trouble tickets and fixes is organized as a conveniently accessible internal knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close partnerships with important technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's remote service experts are able to come up with optimal solutions in the least time.

Remote technical services available from Progent to customers in Las Vegas and anywhere in the state of Nevada include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top corporations. ProSight services cover all critical areas of information technology such as email content filtering, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight Systems Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight Systems Watch server and desktop automated management services.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who need quick communication with an effective Call Center with professional phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent addition to your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve complex computer system challenges, or be available in those situations when your ordinary support engineers are too busy.

    Progent's Call Center team of seasoned network professionals offers your computer users in Las Vegas or anywhere in the state of Nevada fast contact with a large technical support group with substantial experience delivering phone support and remote troubleshooting for computer environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a major enabler of company success, and Progent's policy is to solve and not simply annotate network problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn additional information on Progent's consulting, programming, and training services, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Las Vegas, or anywhere in the state of Nevada, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your IT support is proactive and automated. By anticipating looming problems before they expand into crashes, proactive monitoring can avoid stressful and costly service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or systems that support a combination of OS platforms.
How Your Las Vegas Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Windows, Apple Mac, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Las Vegas or anywhere in the state of Nevada, Progent's online computer support specialists are ready to deliver effective and economical system support the moment your business needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Gold status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Las Vegas company has a local freelance support technician or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or especially challenging integration problems.

Features of Progent's Online Computer Services for Las Vegas
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer companies in Las Vegas or anywhere in the state of Nevada the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and network management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's online help program include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Las Vegas and is also ideal for networks in more remote areas of Nevada that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going education.

  • Per Minute Billing to Reduce Costs
    Progent provides online support on a by-the-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online help and imposes no monthly subscription fee for services provided during regular working hours. This protects you from paying big bills for simple fixes.

  • Access to Cisco Certified Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent offers help from on-staff professionals who have experience in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Experts Team
    Progent's core consulting offerings consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Support available from the Application Experts staff includes:
    Dynamics GP Support and Programming
    MS Project and Project Online Support
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Software Development and SQL Server 2014 Application Programming and Debugging
    Oracle Management Support and Application Programming
    MySQL Project Management and Software Development
    Apple Macintosh Support
    Amazon MWS Programming

    By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that fit the unique needs of your company.

  • Advanced Remote Access Software
    Protected remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive onsite service call. Cutting-edge remote access tools and expert technicians together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and remote system tracking.

  • Support for Popular VPN Products
    Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • Round-the-Clock Support for High System Uptime
    For companies with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, refined support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to each customer. The practice of documenting and archiving support activity allows more efficient service and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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