Immediate Remote Troubleshooting for Las Vegas Computer Systems
Immediate Remote Help for Las Vegas SystemsFor companies in Las Vegas or anywhere in the state of Nevada, Progent offers online help for information systems based on Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the advanced technology required to resolve most network problems rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's skill at solving problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for remote help and repair for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to communicate with your system without breaching system security.

Progent's advanced technical support database application keeps comprehensive records describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of support provided to every Progent client by any engineer. This database of problems and fixes is structured as a readily retrievable internal knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find the most efficient resolutions quickly.

Remote services offered by Progent to companies in Las Vegas and throughout the state of Nevada include:

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for companies who lack the budget to support an in-house Help Desk Call Center but who want quick response from an efficient Help Desk with professional telephone support plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a transparent addition to your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve the most difficult network problems, or be available in those circumstances when your regular support engineers are too busy.

    Progent's Help Desk staff of experienced information technology professionals offers your customers in Las Vegas or anywhere in the state of Nevada fast communication with a reliable technical support group with substantial experience offering telephone-based support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a crucial enabler of business efficiency, and Progent's policy is to solve and not just record network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and MS Excel. For additional information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Network Monitoring Services
    Progent can provide businesses in Las Vegas, or anywhere in the state of Nevada, online network and server monitoring services centered around Microsoft System Center Operations Manager, enhanced by Progent to suit your environment so your IT maintenance is proactive and automated. By exposing possible problems before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or environments powered by a mix of platforms.
How Your Las Vegas Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Las Vegas or throughout the state of Nevada, Progent's online network support engineers are ready to deliver expert and economical IT support whenever your company requires it. More than 15 years of providing online repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Las Vegas organization has a local freelance consultant or maintains a full time IT staff that know how to handle common computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to fix unexpected system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Offices in Las Vegas
Progent's remote IT consulting services enable your Las Vegas business to have the advantages of on-call, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Las Vegas and throughout Nevada, local network service providers, whether represented by outside consultants or a full-time IT staff, can deal with the majority of technical issues. However, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual service personnel. In these instances, Progent's online support specialists offer a convenient, quick, and economical way to supplement your local help and to convey valuable knowledge to increase your capability to handle downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies commonly depend on individual freelance service providers. While freelance consultants have less internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to go without help during an emergency. As your network expands, system unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network remains up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a proper framework, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. Such badly designed systems need proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to handle current business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses need guidance and technical training to navigate through an ever more complicated array of product options capable of accelerating business growth and improving efficiency. These companies do not need a computer consultant who is trying to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Line of Servers
    Progent can provide world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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