Fast Online Support for Las Vegas Computer Systems
Urgent Online Consulting for Las Vegas NetworksFor organizations in Las Vegas or anywhere in Nevada, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent leverage because they possess the practical background and have access to the sophisticated tools required to solve most network problems quickly. This reduces direct expenses because solutions use up fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor solutions somehow turn into major tabs. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies which promote the maximum level of efficiency for online technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to access your company's network remotely without compromising network security.

Progent's proven service database application stores comprehensive documentation for the service that Progent's customers have received. Progent's authorized consultants have access to the details of all help rendered to each client by any consultant. This history of anomalies and solutions is structured as a readily exploitable support knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online service experts are able to come up with the best solutions quickly.

Online services offered by Progent to companies in Las Vegas and anywhere in the state of Nevada include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the money or time to build and maintain an internal Call Center but who want quick response from an efficient Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or improving your established organization, selecting or modifying Help Desk Call Center software products to handle the particular demands of your corporation, or adding temporary phone support personnel to work with your existing Help Desk Call Center resources to deal with demanding events such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your clients in Las Vegas or anywhere in the state of Nevada fast contact with an effective technical support resource with years of background delivering phone support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a crucial driver of company productivity, and Progent's goal is to solve and not just annotate network problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team provides phone-based advanced engineering expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Las Vegas, or anywhere in the state of Nevada, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so your network maintenance is proactive and automated. By detecting emerging trouble spots before they result in crashes, automated monitoring can head off stressful and costly network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support multiple OS platforms.
How Your Las Vegas Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Las Vegas or throughout the state of Nevada, Progent's online computer support specialists can deliver professional and economical IT support whenever your company needs it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Las Vegas organization relies on a regular freelance consultant or employs a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to address sudden system crises or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Las Vegas
Progent's remote network troubleshooting services enable your Las Vegas business to experience the benefits of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Las Vegas or anywhere in Nevada, nearby network support providers, whether represented by outside consultants or an internal IT staff, can resolve typical network issues. On the other hand, serious problems might occur when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's on-call support specialists provide a convenient, fast, and economical solution to augment your local help and to convey useful information to increase your ability to handle future issues locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. Although freelance service people carry less overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your business to go without assistance during an emergency. As your company grows, system unavailability and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system stays available.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses typically start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs can get piled onto an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly built systems require careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture that can deliver the solid foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies need advice and technical training to negotiate an ever more complicated array of product options available for accelerating business success and enhancing efficiency. They do not need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world professional background, at the forefront of IT support, performing a wide range of IT tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be forced to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to every customer. The discipline of detailing and archiving service records allows more efficient service and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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