Fast Online Technical Support for Las Vegas Networks
Immediate Phone Consulting for Las Vegas SystemsFor companies located in Las Vegas or anywhere in the state of Nevada, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-accredited security engineers to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system issues quickly. This reduces immediate costs since solutions require minimal billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's billing model for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. In contrast to typical online support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick fixes somehow end up as substantial tabs. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-tested processes which ensure the maximum level of efficiency for remote technical support and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to interface to your computer system without violating corporate security.

Progent's advanced customer support database application keeps detailed histories of the support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of all help delivered to every Progent client by every Progent engineer. This history of trouble tickets and repairs is stored as a conveniently accessible internal knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's online service experts are able to determine the most efficient resolutions quickly.

Online technical services available from Progent to clients in Las Vegas and throughout the state of Nevada include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology used by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who lack the money or time to support an in-house Call Center but who want quick access to a reliable Call Center with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting services can aid you in creating an effective new Call Center or revamping your existing one, identifying or customizing Help Desk software to address the particular requirements of your business, or providing occasional phone support staff to work with your internal Help Desk group during demanding scenarios such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in Las Vegas or anywhere in the state of Nevada fast assistance from a reliable network service group with substantial experience offering telephone-based consulting and online repair service for computer environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a crucial driver of company performance, and Progent's intent is to resolve rather than merely report IT problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, MS Word, and Excel. For additional information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Las Vegas, or anywhere in the state of Nevada, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your network support is proactive and automated. By exposing emerging issues before they result in network outages, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows environments, or networks based on a variety of operating systems.
How Your Las Vegas Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online support with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Las Vegas or anywhere in the state of Nevada, Progent's phone-based computer support specialists can provide professional and cost-effective IT support whenever your company needs it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Las Vegas organization has a regular independent consultant or maintains a full time IT staff that know how to deal with typical network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to solve unexpected network crises or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Las Vegas
Progent's remote technical help services enable your Las Vegas company to have the advantages of timely, enterprise-level network support without the expense of maintaining a full-time IT organization. Your information system will derive added business value by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most offices in Las Vegas and throughout Nevada, local computer service providers, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of network issues. On the other hand, major troubles can strike when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online support specialists offer a convenient, quick, and affordable solution to supplement your local help and to transfer useful information to increase your capability to handle future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance service people have less overhead than larger support companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your company expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service expertise to insure your network is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Companies often begin with an IT system implemented on a modest budget. Lacking a robust framework, band-aid repairs can get thrown onto a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the business. Such badly built systems need proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture able to deliver the solid foundation to meet current business demands and ease downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses require guidance and technical training to navigate through an ever more complex array of product options available for promoting business success and enhancing efficiency. They hardly need a network consultant who is motivated to sell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, refined support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 integration, Windows 2003 Server maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to each client. The practice of detailing and organizing support records results in more effective support and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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