Enterprise-class Online Support Expertise for BlackBerry Technology
BlackBerry Online Troubleshooting AssistanceSecure and reliable access from handheld devices to collaborative messaging systems like Exchange Server, Domino, or Novell GroupWise has become a strategic requirement for businesses of any size who want to maximize productivity. RIM's BlackBerry devices and the BlackBerry BES Server are some of the premiere technologies for building and managing mobile connectivity. However, maintaining efficient BlackBerry environments is increasingly complex due to the sophisticated mechanisms available to fulfill the demand for enterprise-class security and fault tolerance. Progent's BlackBerry qualified consultants are experienced at delivering remote support services for BlackBerry systems, lowering service expenses and resolving issues faster than is possible via ordinary on-premises service providers.

Progent maintains a seasoned group of online consultants qualified to support IT system that include products from all popular suppliers. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist your company to resolve challenging issues with your network environment. Progent's Apple qualified experts can help your business to interface Macintosh computers with your mobile connectivity solution and can provide help with iPhone integration and management. Progent's Linux engineers can provide assistance in managing servers powered by all leading implementations of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo Linux. This breadth of expertise allows Progent to offer a one-stop solution for all IT consulting needed in mixed-vendor networks and avoids the blame game that small companies commonly encounter when looking for technical support.

Progent's network security engineers have been awarded prestigious security accreditations including Certified Information Security Manager and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security inventory testing service packages that enable small businesses to get an independent security evaluation from a Progent security engineer to uncover possible risks in the security profile you expose on both sides of your firewall.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool enables Exchange, Domino, or Novell GroupWise clients to send and receive emails that are encrypted during wireless transit to ensure maximum data protection. BES Server also streamlines a wide variety of key management jobs that span from BlackBerry configuration and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-certified consultants can help you utilize RIM BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control client settings with BES Server's vast library of policies

Progent's BlackBerry-qualified consultants can also help you to utilize BlackBerry BES Server to perform important procedures not available with the entry-level BES Server Express. These tasks include:

  • Configure and manage BlackBerry's high-availability infrastructure based on virtualization
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and report on the integrity of your system

Professional RIM BlackBerry Consulting Support Offered Online from Progent
Progent's certified RIM BlackBerry engineers are accessible online to provide expert assistance to companies in the Lexington-Fayette area or anywhere in the state of Kentucky. Progent's seasoned remote consulting team has helped IT organizations solve computer problems and reduce support costs in every state in the U.S. and built a large base of loyal clients. (See Progent's client testimonials.)

Progent offers online help for a broad selection of issues related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help you to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology requirements assessment, solution design, roll-out planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to determine which management approach and hardware products meet your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To maximize network security, Progent's BlackBerry consultant can help you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Qualified Expert
In order to get in touch with Progent about consulting assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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