Enterprise-class Online Consulting Services for BlackBerry Technology
RIM BlackBerry Online Integration AssistanceSafe and dependable connectivity from handheld devices to collaborative messaging platforms like Exchange, Domino, or Groupwise is now a necessity for companies of any type who want to maximize productivity. RIM's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular solutions for building and administering wireless communications. But, supporting efficient BlackBerry systems has become challenging because of the sophisticated tools that exist to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing remote support services for BlackBerry systems, lowering service expenses and taking care of issues more quickly than is possible via conventional on-site service providers.

Progent maintains a seasoned team of online consultants certified to support networks that incorporate products from all major suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist your company to resolve complex issues with your infrastructure. Progent's Apple qualified experts can help your business to interface Macs with your wireless communications environment and can provide expertise with iPhone and iPad integration. Progent's Linux specialists can provide expertise for managing application servers based on various implementations of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux. This range of support skills permits Progent to offer a convenient source for any IT assistance needed in multi-vendor networks and eliminates the blame game that small organization often encounter when looking for computer support.

Progent's information technology security engineers have earned prestigious security credentials including Certified Information Systems Auditor and Information System Security Architecture Professional. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include a pair of low-cost security vulnerability testing service bundles that allow small companies to receive an objective security assessment from a Progent security consultant to determine possible risks in the security posture you expose inside and outside your firewall.

Technical Support Services for BlackBerry BES Server
Research in Motion's advanced solution for administering big collections of BlackBerry devices is the BlackBerry BES Server. This powerful software enables Microsoft Exchange, Lotus Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted during transit to provide optimum data protection. BlackBerry Enterprise Server also streamlines a wide selection of key administrative jobs that span from BlackBerry deployment and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry smartphone software remotely
  • Control user and group configurations with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to implement key tasks not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BES Server's high-availability architecture based on virtual servers
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and report on the health of your BlackBerry solution

Progent's Remote BlackBerry-Certified Consulting Services is Fast and Economical
For businesses in Lexington-Fayette, Kentucky who require quick and affordable help from an authorized BlackBerry consultant, Progent offers effective remote assistance from a veteran network support team who have delivered network solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)

Online support eliminates travel expense and lets engineers fix technical issues rapidly, so you minimize lost productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and can provide expert support in areas such as troubleshooting synchronization issues, setting up BlackBerry Enterprise Server, and designing a secure, fault-tolerant network architecture for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, changing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can in addition help you to resolve a broad range of issues concerning synchronization, handset detection, messaging reconciliation, web access, wireless connections, IM, workstation software configuration, and Desktop Redirector.

As a leader in delivering nationwide online help for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless support expenses at a minimum and, by solving issues quickly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also help you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and help you to select and implement sensible security options.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the MDS and IM, install access control lists, manage Exchange data flow, create, update, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements analysis, solution design, roll-out strategy and execution, performance optimization, design of a high-availability architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a wireless solution that meets your information technology budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration approach and physical components match your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software versions, server hardware and mass storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry expert can help your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to run network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about technical help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.
















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