Introduction to Progent's Consulting Expertise for BlackBerry Technology
RIM BlackBerry Consulting and Integration ServicesMobile connectivity to email, contacts, calendars, and the web is a critical feature of information systems for businesses of all sizes. RIM BlackBerry smartphones are some of the most powerful solutions for achieving mobile communications. But the infrastructure required to accommodate RIM BlackBerry handhelds has grown steadily more complex as the pressure high availability and rock-solid security has increased. Progent's RIM qualified consultants specialize in delivering small companies world-class IT support and troubleshooting services that are economical and effective.

Being a Microsoft Gold Partner with years of background working with Microsoft Exchange Server, Progent can provide in-depth assistance in incorporating RIM BlackBerry and Microsoft technology by delivering services like Exchange 2010 consulting as well as by delivering related services such as Microsoft Lync Server 2010 integration and MS Office Communications Server consulting to help control Instant Messaging and rich presence. Progent's MS SQL 2016 integration consultants and MS SQL Server 2014 consultants can configure and repair your SQL server to work efficiently with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager specialists can assist you to design backup and restore processes to safeguard your data and minimize productivity disruption in the event of a breakdown of your messaging solution.

Progent also retains a staff of Cisco qualified CCIE network engineers who are available remotely to provide expert support for designing and repairing your IT network infrastructure so that it supports your BlackBerry system with enterprise levels of fault tolerance, scalability, security, and maintainability. CCIEs are recognized networking professionals who earn this top-level certification only by completing intense testing by Cisco. CCIEs are able to resolve the most complex issues surrounding network architecture, deployment, troubleshooting, and support.

Technical Support for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering large groups of BlackBerry devices is the BlackBerry BES Server. This powerful tool allows Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive messages that are encrypted in transit to provide maximum data protection. BlackBerry BES Server also streamlines a wide selection of vital administrative jobs that span from smartphone deployment and updates to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified consultants can assist you to utilize BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage user configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified engineers can also assist you to utilize BlackBerry Enterprise Server to perform key tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and support BlackBerry's high-availability architecture based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Set custom administration roles
  • Monitor and report on the health of your BlackBerry system

Progent's Online BlackBerry-Qualified Technical Support is Fast and Affordable
For businesses in Lexington-Fayette, Kentucky who need quick and affordable access to a certified RIM BlackBerry support expert, Progent provides efficient online help from a seasoned support staff who have provided IT solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Remote support avoids travel expense and allows consultants to solve technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry solutions and offer expert support in fields such as resolving synchronization problems, setting up BlackBerry BES Server, and creating a protected, high-availability network architecture for BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's certified service professionals can in addition help you to resolve a broad range of issues associated with synchronization, handset recognition, email consistency, web browsing, wireless connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online support for small company networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by solving issues quickly, improves the productivity of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements assessment, solution architecture, roll-out strategy and implementation, performance tuning, configuration of a high-availability environment, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and hardware products meet your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about options for software versions, server hardware and storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry consultant can help your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run company-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
In order to contact Progent about technical assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.
















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