Consulting Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most successful solutions for maintaining location-independent connectivity to email, calendars, web programs, and other critical business information. Progent can provide Lexington-Fayette, Kentucky companies the expertise of BlackBerry-qualified consultants who can assist businesses to maintain their BlackBerry deployments or transition efficiently to a current smartphone platform.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class security, dependability, and recoverability has become the standard for companies of any size, successful integration and support of BlackBerry technology has become more difficult. To address issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small businesses often resort to external consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-qualified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the requirement for an internal BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, combined with Progent's efficient remote service delivery model, provides small companies an affordable solution for integrating RIM BlackBerry products productively into their IT network.

Progent's consultants can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and support BlackBerry devices across your company, define security policies that are right for your business, develop custom mobile applications, and ensure that your network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of RIM BlackBerry devices, providing a centralized solution for controlling key tasks like device installation, updates, and retirement and also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server includes a variety of data protection options beginning with advanced data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in selecting degrees of protection to meet the specific needs of your mobile network. Progent's BlackBerry certified engineers can assist your company to select advanced security features and enable them remotely. Samples of these over-the-air selectable security settings are:

  • Disable a BlackBerry smartphone
  • Erase information from a lost BlackBerry device
  • Disable Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry BES Server also offers versatility in selecting ways to keep mobile users from installing or executing unsecure or prohibited applications. Progent can assist you to select blocking techniques like:

  • Specify exactly what applications are permitted on the device
  • Block third-party programs from allocating non-volatile storage on the device
  • Determine which functions external programs can access on the device
  • Limit the types of access external programs running on the BlackBerry device can initialize
  • Block all external software from being loaded or executed on the smartphone

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has been awarded accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to architecting wireless productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the MDS and IM, install push and pull access control lists, manage Exchange data flow, generate, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs assessment, solution design, deployment planning and execution, performance tuning, configuration of a high-availability architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and hardware products meet your requirements, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software versions, processors and mass storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry expert can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
To contact Progent about engineering help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.
















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