Remote Computer Consulting for Lexington-Fayette Small Business IT Networks
For small companies and new ventures in Lexington-Fayette or anywhere in the state of Kentucky, Progent's online network support specialists can deliver effective and affordable system help the moment your company needs it. More than a decade of providing remote tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Lexington-Fayette company has a regular freelance support technician or employs an in-house organization that know how to handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to address unexpected network emergencies or particularly complex integration projects.
Features of Progent's Remote Network Support for Lexington-Fayette
Progent's phone support, remote repair, system security expertise, and network management services offer small companies in Lexington-Fayette or throughout the state of Kentucky the greatest leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:
Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small businesses in Lexington-Fayette and is also ideal for customers in geographic regions of Kentucky that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, service databases, and on-going training.
By the Minute Billing to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for phone support and asks for no ongoing retainer. This saves you from facing big bills for quick repairs.
Access to Cisco Certified Network Infrastructure Experts
As a Registered Partner for Cisco, Progent can provide help from authorized professionals who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for local and remote networking.
Application Specialists Team
Progent's core consulting services consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting support in specific application areas. Support available from the Application Experts Team includes:
By offering a full service centralized source for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that align with the special requirements of your company.
Sophisticated Remote Connectivity Software
Secure remote connectivity allows Progent's support experts to observe precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal service call. Effective online connectivity tools and expert technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online support and automated network analysis.
Support for Leading VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
24-hour Service for Maximum Network Uptime
For small organizations with mission-critical applications, Progent offers 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure maximum network availability.
Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained small companies whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
Benefits of Progent's Network Help for Small Offices in Lexington-Fayette
Progent's remote network troubleshooting services enable your City# small business to enjoy the benefits of timely, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive added business value by becoming more reliable, efficient, and protected. Advantages to your business include:
Convenient remote extension of your local support resources
With most small offices in Lexington-Fayette and throughout Kentucky, local network service resources, whether represented by independent consultants or a full-time IT staff, can solve typical network issues. On the other hand, serious problems can occur when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these cases, Progent's online support professionals give you a convenient, fast, and economical solution to supplement your regular resources and to convey useful information to increase your ability to handle downstream issues locally.
Less Dependence on Freelance Consultants
For IT support, small businesses commonly rely on individual freelance service providers. Although freelance consultants carry less internal costs than larger service companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of reserve help may require your business to wait for assistance during an emergency. As your network grows, network downtime and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to make sure your IT system is always available.
Create a Solid Foundation for Seamless Growth
Small businesses typically start with an IT system created on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown on top of an unstable foundation. As a company grows, reliability and expandability issues can impede the success of the organization. Such badly designed environments need careful assessment, smart long-term planning, and broad-based technical expertise to evolve to a network architecture that can offer the stable foundation to meet vital business demands and ease future growth.
Interact with Solution Providers Instead of Technology Resellers
Small companies need advice and technical education to negotiate an ever more complicated maze of product options available for promoting business growth and enhancing productivity. These companies do not need a network consultant who is motivated to sell a specific vendor's products. IT support and product sales can result in a scenario where the proposed
solution is built around a profitable product instead of the genuine requirements of a small business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT consulting with the real interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of technical background, refined support tools, and understanding of corporate IT allow small companies to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over=stretched in-house IT help.
Best Practices
Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the forefront of network support, performing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for using technical knowledge to fix actual network problems quickly.
Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for quick repairs so you won't be tempted to allow less critical problems to fester.
Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every customer. The practice of documenting and organizing support records results in more effective service and avoids a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.
Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MOM allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching platform for protecting the Internet-facing networks of any sized business against a wide range of attacks. Progent's certified ISA Server 2006 engineers can show you how to plan, rationalize, test, install, configure and manage the Standard or Enterprise version of ISA Server 2006 on your network.
Our compensation model is built on revenue sharing, so just like working as an independent contractor, your earnings are entirely driven by your work effort. Some of our consultants focus on quality of life and choose to work at an easy pace, using our self-determined schedule to follow individual pursuits such as mountain biking, motorcycle racing, skiing, fishing, vacations, or spending private time with family and acquaintances. Other consultants take advantage of the chance to make major dollars via hard effort and extended hours. Progent completely encourages both sides of the spectrum and any point in between.
VMware Server is a no-cost virtualization product that runs on Linux and Microsoft Windows Servers. VMware Server enables companies to partition a physical server into several logical servers and to begin realizing the benefits of virtualization with minimal monetary outlay. VMware Virtual Server is a robust yet easy to use solution for companies new to server virtualization techniques and is powered by VMware’s field-proven technology. VMware Virtual Server is ideal for programmers, departments, and satellite offices who wish to streamline software development, evaluate software in economical virtual machines, run legacy operating systems, and save time in server provisioning. Progent's skilled virtual server professionals can help you with VMware Virtual Server, VMware ESX Server, and VMware Infrastructure 3 so your business can benefit from VMware server consolidation.
Progent's Microsoft-certified consulting staff can provide computer troubleshooting and IT consulting services for Microsoft Operations Manager and for the growing family of Application Management Packs that extend the power of MOM to a broad array of vital services. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to give small information systems maximum availability, protection and speed. Progent can show you how to take full advantage of MOM by providing requirements assessment, deployment, configuration, customization, technical support, Help Desk outsourcing, security consulting, and administration. With more than five years of experience with the NetIQ platform upon which MOM is based, Progent's IT consulting experts can provide small businesses world-class expertise with MOM.
If you want to update your production web site, build internal webs for purposes such as human resources or employee education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's experts can also show you how to design and maintain a secure, fault-tolerant server and communications network, including remote and wireless access, to support your web tools.
Progent's background providing Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to design custom mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you design reports that let you track your business more effectively, turning uncooked information into useful understanding of your company and customers.
Progent’s Microsoft certified consultants offer small and medium-size companies experienced support services for Microsoft Operations Manager 2007 and MOM 2005. Microsoft Operations Manager 2007 and MOM 2005 offer extensible and expandable enterprise-class operational management by providing comprehensive event management, 24x7 monitoring and threshold alarms, recording and tendency analysis, and network and program-specific intelligence and tasks to increase the control of Windows Server System networks. Through built-in application intelligence, System Center Operations Manager 2007 and 2005 allow you to identify your IT health problems before they become disasters, improve the payback of your network operations through actionable best practices, and support your IT operations and senior administrative staff through sharing key service level and capacity data. Progent’s Microsoft Operations Manager consulting engineers have extensive field-proven experience with System Center Operations Manager 2007 and MOM 2005 and can help your company install and customize MOM in order to maximize the availability and efficiency of your information network.
Microsoft Systems Management Server provides extra functionality for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software by making it easier to install system images, control mobile computers, and operate management utilities. In addition to advising you about techniques to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT projects involving processes that Feature Packs are intended to streamline. Progent's migration and upgrade services can minimize spending and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can show you how to define efficient processes and standards to manage handheld computers and smart mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that includes policies, processes and technologies to keep your IT network safe.
Microsoft Virtual Server 2005, run on the Windows Server operating system and powered by technology first produced by Connectix, delivers the power necessary to accomplish server consolidation, application upgrade, and server isolation tasks via virtualization technology in an enterprise-ready computing environment with advanced expandability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at businesses wishing to improve ROI in software development and piloting, migration from outdated line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server consultants can help your business to evaluate and integrate MS Virtual Server 2005.
Progent can help you prepare and implement a smooth migration to Microsoft Dynamics GP 10.0 so that you retain your information, improve your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by designing and following a sensible migration plan. Progent can also help educate new Microsoft Dynamics Great Plains users so you don't waste productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce specialized business software and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.
Windows Server 2008 represents an important step forward in making IT networks more secure and available, simpler to virtualize and manage, higher performing, and able to provide an improved platform for web publishing. Progent can help your business get the most from the improvements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, support, education, temporary staffing, network monitoring, and security engineering services.
Progent’s IT outsourcing support offerings for small companies include planning Server 2003, Microsoft .NET Server, and Microsoft BackOffice systems, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and in-person troubleshooting, resolving chronic IT issues, and producing a company-wide security strategy. Progent can show you how to maximize system availability and performance with non-stop technologies, redundant network architecture, and proactive network monitoring. Progent also provides project management help for major migrations and can assist with requirements assessment, resource identification, BOM development, sourcing qualification, purchasing coordination, and professional documentation. Progent’s IT outsourcing help also features training for office productivity packages such as Office XP.
Consultants for Linux Network Monitoring, Nagios and MRTG Support Sunnyvale
Network monitoring typically entails observing a network’s resource usage to help identify data traffic backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that run under Linux or UNIX and can be deployed to observe mixed-platform environments where UNIX and Windows operate together. Progent's system support engineers can help you take advantage of both these programs to tune and troubleshoot your network. Progent's UNIX support services offer small businesses and programmers assistance with managing and supporting UNIX and Linux networks that coexist with Microsoft-based products.
