Immediate Remote Support for Lexington-Fayette Information Networks
Urgent Online Technical Support for Lexington-Fayette SystemsFor companies located in Lexington-Fayette or anywhere in Kentucky, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional value because they have the practical background and have access to the advanced technology needed to resolve most network issues rapidly. Efficient support lowers direct expenses because service calls accumulate minimal billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where quick solutions somehow turn into large bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and field-proven processes that permit the maximum level of efficiency for online help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to link to your system remotely without compromising corporate security.

Progent's sophisticated customer support database application keeps extensive documentation of the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support rendered to every customer by any Progent engineer. This archive of problems and solutions is stored as a conveniently searchable support database that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available other massive support knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's online service experts are able to arrive at optimal solutions promptly.

Online support available from Progent to businesses in Lexington-Fayette and anywhere in the state of Kentucky include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight line of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the budget to create an internal Call Center but who want quick communication with a reliable Help Desk Call Center with proficient phone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Help Desk Call Center software to meet the unique needs of your business, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group to handle unusually busy events such as software migrations, mass updates, or installing new business software.

    Progent's Call Center team of seasoned network professionals gives your computer users in Lexington-Fayette or anywhere in the state of Kentucky rapid assistance from an efficient support group with extensive background delivering telephone-based support and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's intent is to fix and not just report IT issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Lexington-Fayette, or anywhere in the state of Kentucky, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so your network maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into downtime, system monitoring can minimize disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems based on a variety of OS platforms.
How Your Lexington-Fayette Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Lexington-Fayette or anywhere in the state of Kentucky, Progent's online computer support engineers can deliver expert and affordable IT support the moment your organization has to have it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Lexington-Fayette company relies on a local independent support technician or employs an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to resolve sudden network crises or particularly complex integration projects.

Benefits of Progent's Network Help for Companies in Lexington-Fayette
Progent's remote support services allow your Lexington-Fayette organization to realize the benefits of immediate, world-class network support without the cost of managing a full-time IT organization. Your network will acquire added strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most offices in Lexington-Fayette or anywhere in Kentucky, nearby network service providers, whether represented by independent consultants or an internal IT staff, can handle typical technical issues. However, serious problems sometimes spring up when local resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service technicians. In these instances, Progent's online support professionals offer a convenient, fast, and affordable way to supplement your regular resources and to pass on valuable information to increase your ability to resolve downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses commonly depend on independent freelance consultants. While independent consultants have smaller internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to go without assistance during an emergency. As your business grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays available.

  • Build a Solid Basis for Smooth Expansion
    Businesses often begin with an information architecture implemented on a shoestring budget. Without a scalable framework, band-aid repairs often get thrown on top of a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These poorly built systems need proper analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to handle critical business requirements and facilitate future growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices need advice and technical training to navigate through an ever more complex array of technology alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined remote support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, in the trenches of IT service, performing a broad variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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