UNIX, Linux, Sun Solaris, Mac OS X Remote Support Services for

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and the advanced technology to solve most information system issues rapidly. This reduces immediate costs because solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where quick repairs somehow end up as substantial invoices. Progent's penchant for solving technical issues efficiently results in your business saving money.

Progent's Remote Support Tools
Over the years, Progent has developed a set of optimized technologies and field-tested processes that promote the highest degree of efficiency for online help and troubleshooting for small and midsize company information networks. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to access your company's network remotely without compromising corporate security.

Progent's advanced customer support database application stores extensive records for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services provided to every Progent customer by any Progent consultant. This history of problems and repairs is organized as a quickly searchable support database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and formal relationships with key vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases as well as to manufacturers' in-house engineering staff so Progent's online consulting experts are able to determine the most efficient solutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To get started with Progent's phone support in Lexington-Fayette or anywhere in Kentucky or to learn additional information about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent need for network help, go to Immediate Emergency Support.

Online Support Services Offered Progent
Progent's phone-based support professionals have credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's consultants to tackle almost any problem likely to occur in a small or midsize company network. Credentials held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco Systems certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To help customers with mixed-platform environments, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support services available from Progent to customers in Lexington-Fayette and anywhere in the state of Kentucky include:

• UNIX, Linux, Sun Solaris, and Mac OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services address a wide spectrum of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service expense.

  Progent's UNIX and Linux support engineers can provide emergency remote assistance analyzing anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:

  • Mac OS X,
  • Solaris,
  • IBM AIX,
  • HP-UX,
  • Berkeley UNIX (BSD),
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)

  Important Linux platforms for which Progent offers expert support include:

  • RedHat,
  • SUSE,
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs can resolve even the most stubborn challenges associated with network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or locating software updates. CCIEs represent an excellent value since their broad expertise permits them to find solutions for even the most intractable problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes.

  Few consulting organizations make CCIEs available to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco Systems authorized CCIE so your company can get urgent help for serious network infrastructure issues that are hurting worker efficiency but are outside the comfort zone of your local network service providers. Progent's Cisco-qualified CCIE consultants can communicate with your environment using state-of-the-art on-line support tools to perform quick, secure, and affordable diagnosis and remediation.

  Progent's Cisco-qualified CCIEs have assistance with all of Cisco's top-selling selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, VoIP phones and systems, Catalyst Series switches, as well as VPN technology.

• Certified Windows Experts
  Progent's Microsoft-qualified online service experts can deliver computer system problem solving and IT support for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner network support firm and can offer your company the help of consulting engineers who can show you how to deploy, troubleshoot and administer the entire family of Microsoft Servers including Microsoft Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Microsoft Application Center, SharePoint Services, Microsoft Project Server, and System Center Operations Manager 2007 and MOM 2005.

• CISM and CISSP Certified System Security Specialists
  Progent's accredited CISM and CISSP network security consultants can provide a range of system protection services to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quickly after a damaging breach. Security solutions available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs that small companies frequently request. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

• Help Desk Services
  Progent's Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller organizations who don't have the resources to support an internal Help Desk Call Center but who require quick access to an effective Call Center with professional phone support plus the ability to escalate complex tasks to high-level engineers.

  Progent’s Virtual Help Desk is designed for larger companies and operates as a transparent supplement to your established Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative to handle the toughest network problems, or be available in hectic circumstances when your ordinary service providers are swamped.

  Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your current one, evaluating or modifying Call Center software to address the special demands of your company, or providing temporary phone support staff to work with your internal Call Center resources during unusually busy situations like software migrations, mass updates, or installing brand new business software.

  Progent's Help Desk team of experienced network experts offers your workers in Lexington-Fayette or anywhere in the state of Kentucky immediate communication with a dependable technical support resource with substantial background providing telephone-based help and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a major driver of company productivity, and Progent's intent is to fix rather than simply record network problems.

• Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Experts Team offers online advanced consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To read more information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac consultants can nurture the artistic facets of Apple Mac systems by providing remote consulting support and education in imaging, audio, and video. Progent's consultants offer expertise in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio/video or putting together an audio/video post production lab.

  Online Network Monitoring Support
  Progent offers companies in Lexington-Fayette, or anywhere in the state of Kentucky, remote network monitoring services powered by Microsoft System Center Operations Manager, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By exposing possible problems before they grow into downtime, remote monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or networks powered by a variety of operating systems.

How Your Lexington-Fayette Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or email information@progent.com.