Immediate Online Help for Lexington-Fayette UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers technical support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's online technical support services offer excellent value because they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions take up fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves even more in incidental costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's pricing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike typical remote service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from situations where fast repairs somehow turn into substantial tabs. Progent's penchant for dealing with technical issues quickly results in your company spending less money.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies which allow the highest level of efficiency for online help and troubleshooting for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's network without breaching system security.

Progent's powerful technical support database application maintains extensive documentation describing all service that Progent's clients have been provided. Progent's team consultants have access to the history of support rendered to each Progent customer by every Progent consultant. This archive of problems and solutions is stored as a conveniently accessible support knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and formal partnerships with important vendors including Cisco and Microsoft permit access to additional extensive technical databases and permit fast response from vendors' internal product engineers so Progent's online service experts are able to find the best resolutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Support from Progent
To access Progent's remote support in Lexington-Fayette or anywhere in Kentucky or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's remote support professionals have advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's consultants to tackle practically any crisis that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To support clients with mixed-operating system environments, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to clients in Lexington-Fayette and anywhere in the state of Kentucky include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services cover a wide array of computer technology including network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy management, and migration from older systems to current Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Lexington-Fayette, KentuckyThe Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies an individual's network technology skills at the master level. Cisco CCIEs can resolve the most intractable problems surrounding network design, integration, administration, security, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their deep experience allows them to find solutions for even the most intractable problems quickly. In typical instances, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get immediate assistance for serious network issues that are impacting worker efficiency but are beyond the scope of your regular IT service resources. Progent's CCIE consultants can interface to your computer system via state-of-the-art remote troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized Windows Experts
    Microsoft Windows Support for Lexington-Fayette, KentuckyProgent's Microsoft-qualified online support professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of support engineers who can help your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2013 design, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of remote desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Certified System Security Specialists for Lexington-Fayette, KentuckyProgent's certified CISM and CISSP security consultants can provide a variety of system protection services that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to recuperate rapidly following a serious penetration. Security support services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; setting up firewalls; building secure techniques for off-site and mobile communication; protecting your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special projects that small companies often need. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service options for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for smaller companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a seamless reinforcement of your existing Helpdesk resources. Progent's Virtual Call Center can operate as an escalation option for complex computer system challenges, or be available in overflow instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your existing one, selecting or customizing Call Center software to address the special needs of your business, or adding temporary phone support personnel to work with your existing Help Desk group to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of veteran information technology experts provides your clients in Lexington-Fayette or anywhere in the state of Kentucky instant contact with an efficient support group with substantial background providing telephone-based support and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a solid enabler of business efficiency, and Progent's intent is to solve rather than simply annotate network issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Excel. To read additional information on Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac experts can support the creative elements of Macintosh computing by delivering phone-based help support and training in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or integrating an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent offers businesses in Lexington-Fayette, or anywhere in the state of Kentucky, remote network monitoring support based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your network maintenance is proactive and automated. By exposing emerging issues before they result in downtime, proactive monitoring can avoid stressful and costly information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft systems, or networks that incorporate a combination of operating systems.

How Your Lexington-Fayette Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.

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