Immediate Phone Support for Lexington-Fayette UNIX or Linux NetworksFor small businesses in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online technical support services represent exceptional value because they are equipped with the practical background and the advanced tools to solve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions require a smaller number of billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast repairs manage to turn into major tabs. Progent's skill at dealing with technical issues quickly results in your company spending less money.

Progent's Online Technical Support Technologies
Over time, Progent has developed a collection of customized technologies and field-proven methodologies that ensure the highest level of efficiency for remote technical support and repair for small company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's highly evolved technical support database application includes extensive documentation for the service that Progent's customers have received. Progent's team engineers have access to the details of support provided to every Progent client by any consultant. This database of anomalies and responses is stored as a quickly exploitable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Lexington-Fayette or anywhere in Kentucky or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote technical support experts possess credentials in a comprehensive array of technologies. This breadth of capability permits Progent's consultants to tackle almost any crisis that may crop up in a small company information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.

To help customers with mixed-OS networks, Progent also offers the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Online support Offered by Progent to small businesses in Lexington-Fayette and anywhere in the state of Kentucky include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad spectrum of computer technology including system architecture, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Lexington-Fayette, KentuckyThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to handle even the most intractable challenges surrounding network planning, integration, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating software updates. CCIEs represent an excellent cost-effectiveness since their broad experience allows them to resolve even the most difficult problems quickly. In common instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few service providers make Cisco CCIEs available to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so you can get timely assistance for complex network problems that are impacting worker productivity but are outside the scope of your local IT maintenance providers. Progent's Cisco-qualified CCIE consultants can connect to your network via advanced remote troubleshooting tools to perform quick, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified Windows Expertise
    Microsoft Windows Experts for Lexington-Fayette, KentuckyProgent's Microsoft-certified online support engineers can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server development, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Certified System Security Consultants for Lexington-Fayette, KentuckyProgent's certified CISM and CISSP security engineers offer a range of security services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to clean up rapidly after a damaging penetration. Security consulting services offered by Progent cover thorough security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; protecting your email system from spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service options for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who lack the money or time to support an in-house Help Desk Call Center but who want quick communication with a dependable Call Center with professional phone assistance as well as the in-depth expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless supplement to your established Helpdesk resources. Progent's Virtual Call Center can operate as an escalation resource to handle the most difficult network issues, or be available in those circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or revamping your existing organization, identifying or enhancing Help Desk software to handle the particular needs of your company, or adding occasional phone support staff to supplement your in-house Help Desk Call Center resources to handle demanding events like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk staff of veteran network professionals provides your workers in Lexington-Fayette or anywhere in the state of Kentucky immediate access to a large technical support group with substantial experience offering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to business productivity, and Progent's target is to solve and not simply record IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply online advanced engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, MS Project, MS Word, and Office Excel. To read additional information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can support the artistic components of Mac environments by offering phone-based consulting support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or establishing an audio/video production studio.

    Online Network Monitoring Services
    Progent can provide businesses in Lexington-Fayette, or anywhere in the state of Kentucky, online network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your network support is proactive rather than reactive. By spotting emerging trouble spots before they cause crashes, system monitoring can ward off stressful and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a combination of OS platforms.

How Your Lexington-Fayette Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

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