UNIX, Linux, Solaris, and Apple Mac OS X Online Technical Support for Lexington-Fayette Small Business IT Networks
For small and midsize companies in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides round-the-clock phone help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the U.S. Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support services represent excellent value due to the fact that they have the practical experience and the advanced tools to solve most network issues rapidly. This reduces immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for handling technical issues efficiently results in your business saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies that allow the highest degree of efficiency for online help and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to access your network without violating network security.
Progent's proprietary service reporting system includes extensive histories describing all support that Progent's clients have been provided. Progent's staff engineers have access to the records of support delivered to each client by any Progent engineer. This database of anomalies and repairs is structured as a conveniently exploitable internal database that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco Systems and Microsoft permit access to additional massive technical support knowledge bases and to vendors' in-house product engineers so Progent's remote consulting specialists can arrive at optimal solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To get started with Progent's phone support in Lexington-Fayette or anywhere in Kentucky or to learn additional information about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote support experts offer certified skills in an extensive array of technologies. This breadth of capability permits Progent's consultants to resolve almost any emergency that may crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
Remote services Offered by Progent to small businesses in Lexington-Fayette and throughout the state of Kentucky include:
UNIX, Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad spectrum of information technology including system infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency remote help troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving The Cisco CCIE credential is the premier accreditation for network consultants, and indicates an individual's networking skills at the master level. CCIEs can deal with the most intractable issues associated with network planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco System's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software updates. CCIEs are an excellent cost-effectiveness since their broad experience enables them to fix even the most intractable problems quickly. In many cases, less qualified consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few consulting providers make CCIEs available to help small and medium sized companies. Progent offers fast phone contact with a Cisco Systems authorized CCIE so your company can receive immediate assistance for complex network infrastructure problems that are lowering worker efficiency but are beyond the comfort zone of your local computer support group or consultant. Progent's CCIE consultants can connect to your computer system by means of the latest on-line troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs have consulting for all of Cisco's industry-leading family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Expertise Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Partner network support company and can offer your business the help of support professionals who can show you how to configure, troubleshoot and manage the extensive suite of Microsoft Servers including Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified Network Security Experts Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recover rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects that small businesses frequently request. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small businesses who lack the money or time to assemble and manage an internal Help Desk but who want fast access to a dependable Call Center with professional phone support as well as the expertise to escalate complex tasks to advanced consultants.
Progent’s Virtual Help Desk Call Center is intended for larger companies and operates as a seamless supplement to your established Call Center staff. Progent's Virtual Call Center can serve as a an escalation resource to handle complex technical issues, or be ready in hectic situations when your ordinary resources are overwhelmed.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your current one, evaluating or enhancing Help Desk Call Center application software to handle the unique needs of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk resources during unusually busy scenarios like software transitions, major updates, or installing brand new business software.
Progent's Call Center staff of seasoned network experts offers your computer users in Lexington-Fayette or anywhere in the state of Kentucky instant communication with a dependable network service group with extensive background offering phone support and remote troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's goal is to fix rather than merely report IT problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. For more information about Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can promote the creative facets of Mac systems by providing remote consulting services and training in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio or video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Lexington-Fayette, or anywhere in the state of Kentucky, online network monitoring services centered around Microsoft Operations Manage (MOM), adapted by Progent to fit your business so your IT support is proactive rather than reactive. By uncovering looming issues before they cause full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or networks that incorporate a combination of platforms.
How Your Lexington-Fayette Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or e-mail information@progent.com.
MS Dynamics GP 10.0 accounting is a full-featured business management solution that integrates data and processes throughout your business, interfaces seamlessly with other solutions, and brings together workers, clients and suppliers regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 10.0 provides functionality for accounting, analytics and reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a robust, secure server and communications environment to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your company exploit the full potential of MS Dynamics GP Release 10.0.
Progent's Microsoft-certified consultants have over 1o years of experience providing e-mail, electronic messaging, and email and telephony integration solutions for small companies and large enterprises. Progent provides economical Microsoft Exchange 2003 Server support to enhance email and virus protection, configure fault tolerant email systems, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange support services can assist you in planning and implementing a migration from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2003. In addition provides XP and Vista client-side Microsoft e-mail support for Exchange and Outlook and can show you how to integrate Microsoft Outlook 2003 and Outlook Web Access (OWA). For email virus protection and spam blocking, Progent supports Postini's managed services as well as Trend Micro Scanmail. Progent is an authorized Postini MSP. As a Postini reseller, Progent can help small organizations benefit from Postini’s corporate-class anti-spam technology.
Progent's Symantec consultants can assist you to support older releases of Symantec Firewall and VPN appliances such as the Symantec Raptor and VelociRaptor line or help you upgrade to more recent technology from Symantec or other suppliers. Progent can also help you design and execute a complete security strategy that can include Firewall and VPN appliances and utilities, managed security and virus protection services, system monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your single source for on-going technical support, maintenance, education, and security expertise.
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each customer. The practice of detailing and archiving service records allows more efficient service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information.
Progent’s Microsoft certified professionals can provide small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the rapid creation of enterprise-class business applications that offer your business a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to offering consulting, support and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT network. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.
Progent's Microsoft-certified support team offers computer help and IT consulting services for Microsoft Operations Manager and for the expanding line of Application Management Packs that bring the benefits of MOM to a broad array of vital services. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to bring small to mid-size information networks maximum availability, protection and performance. Progent can help you take full advantage of MOM by providing needs analysis, installation, configuration, special programming, troubleshooting, Help Desk services, security planning, and management. With over five years of experience with the NetIQ technology upon which Microsoft Operations Manager is based, Progent's IT consulting experts can offer small businesses enterprise-class expertise with MOM.
MOM is a powerful server management solution that helps network managers to be more responsive to key IT trouble spots by alerting them when potential problems need action according to a comprehensive record of real problems. MOM conserves management time by putting aside spurious event information that is unrelated to serious issues. Progent's trained MOM consultants can assist you to select appropriate MOM components, install and integrate Microsoft Operations Manager, and write custom rules, Visual Basic scripts, reports, and alerts for your company.
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
If you have a company network with 10 to 50 network clients, Progent's network outsourcing services save your company from dependence on single freelance service provider while giving you cost-effective and reliable access to enterprise-class network expertise. By delivering network support help when you require it, providing specialized knowledge for critical technologies, offering value-added support such as 24x7 network monitoring, and billing only for support you use, Progent offers you an economical way for optimizing the business value of your small business network. Progent is the smart way for small businesses to create and maintain a robust and safe information network and to benefit from fast access to the skilled consulting typically restricted to enterprises who are able to afford a sizeable in-house IT organization.
Progent offers the services of Cisco switches consultants to provide professional infrastructure planning and troubleshooting services for information networks built on Cisco switching technology. Cisco switches offer exceptional QoS to help make sure that network traffic is classified and prioritized, and that bottlenecks are avoided. Set up of Quality of Service for a Cisco switch is greatly simplified through auto-QoS, a feature that detects Cisco IP phones and automatically configures the switch for the necessary classification and egress staging. This optimizes data prioritization and system availability without requiring your IT staff to design a complicated switch configuration. Through the Cisco Catalyst switches for small and midsized businesses, Cisco enables organizations to reap the full advantages of adding intelligent services into their networks. A Cisco network switch makes it possible to deploy abilities that make the network environment highly available to handle real-time tasks, expandable to support growth, secure enough to protect sensitive data, and capable of differentiating and controlling data flows. Progent’s Cisco-qualified IT consultants can help you select and install a Cisco Ethernet switch to optimize your network’s throughput and availability.
For small and midsize companies in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides round-the-clock phone help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the U.S. Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and diagnostic jobs.
The Cisco CCIE credential is the premier accreditation for network consultants, and indicates an individual's networking skills at the master level. CCIEs can deal with the most intractable issues associated with network planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco System's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software updates. CCIEs are an excellent cost-effectiveness since their broad experience enables them to fix even the most intractable problems quickly. In many cases, less qualified consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server and business application technology. Progent is a 
Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recover rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.
