Urgent Remote Support for Lexington-Fayette UNIX or Linux SystemsFor small companies in Lexington-Fayette or anywhere in Kentucky, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls take up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives.

Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical remote support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor solutions somehow end up as major invoices. Progent's skill at disposing of technical issues quickly translates into your business spending less money.

Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a set of optimized tools and proven processes which permit the highest level of efficiency for online engineering help and repair for small and midsize business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's computer system without violating system security.

Progent's powerful technical support reporting application includes thorough records describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of assistance rendered to every customer by every consultant. This history of issues and resolutions is organized as a conveniently accessible proprietary database that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can determine the most efficient resolutions promptly.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Lexington-Fayette or anywhere in Kentucky or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's online network support engineers offer credentials in an extensive set of technologies. This breadth of capability enables Progent's engineers to address practically any crisis likely to take place in a small or midsize business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.

To help businesses with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP engineers.

Phone-based technical services provided by Progent to companies in Lexington-Fayette and throughout the state of Kentucky include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services address a wide range of computer technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified administration, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer urgent online help for troubleshooting anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Consultants for Lexington-Fayette, KentuckyThe Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and validates a person's networking skills at the master level. Cisco qualified CCIEs can resolve even the most complex challenges encountered in network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management tools and coming up with workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise permits them to resolve even the most intractable problems quickly. In many cases, less experienced service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive timely help for severe network issues that are impacting business productivity but are outside the comfort zone of your ordinary computer service group or consultant. Progent's Cisco CCIE support experts can connect to your network using state-of-the-art on-line support tools to provide quick, secure, and economical analysis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized MS Windows Experts
    MS Windows Experts for Lexington-Fayette, KentuckyProgent's Microsoft-qualified remote support engineers can deliver network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online PC desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified System Security Specialists
    CISSP Certified System Security Engineers for Lexington-Fayette, KentuckyProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to clean up rapidly following a damaging penetration. Security support services offered by Progent cover in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; configuring firewalls; building secure architectures for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who don't have the resources to build and maintain an in-house Help Desk but who want quick access to an efficient Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent addition to your established Helpdesk team. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle complex computer system problems, or be ready in those circumstances when your other support engineers are too busy.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or improving your established one, identifying or enhancing Help Desk software products to meet the special requirements of your corporation, or providing occasional online personnel to work with your internal Help Desk Call Center team during demanding events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center team of seasoned network experts gives your computer users in Lexington-Fayette or anywhere in the state of Kentucky quick assistance from a reliable support group with extensive background providing phone consulting and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's aim is to resolve and not merely document technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers remote and in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as CRM, Office Project, MS Office Word, and Microsoft Office Excel. To learn additional information on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac experts can support the artistic aspect of Macintosh computing by delivering phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio/video or setting up an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers businesses in Lexington-Fayette, or anywhere in the state of Kentucky, online network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your computer support is proactive rather than reactive. By uncovering possible problems before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or systems that incorporate a combination of OS platforms.

How Your Lexington-Fayette Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple Mac networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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