Urgent Phone Help for Lexington-Fayette UNIX or Linux NetworksFor small companies in Lexington-Fayette or anywhere in Kentucky, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's online support engineers represent excellent value because they are equipped with the real-world background and the advanced technology to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with indirect expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing policy for remote support is designed to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many online service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where quick solutions somehow end up as big tabs. Progent's penchant for dealing with problems quickly translates into your business conserving cash.

Progent's Online Service Technologies
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for small business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the engineers of Progent's online support team to access your system remotely without compromising network security.

Progent's powerful customer support reporting system keeps detailed histories of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of all help rendered to each client by any consultant. This database of anomalies and repairs is structured as an easily accessible internal database that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level certifications and formal partnerships with key vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can determine optimal resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone support in Lexington-Fayette or anywhere in Kentucky or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's online network support experts offer advanced credentials in an extensive array of technologies. This broad range of technical skills allows Progent's consultants to tackle almost any problem that may take place in a small or midsize company information system. Certifications held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To help companies with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Remote services available from Progent to clients in Lexington-Fayette and throughout the state of Kentucky include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services address a wide array of information technology including network architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Engineers for Lexington-Fayette, KentuckyThe Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the expert level. Cisco qualified CCIEs can deal with the most difficult problems surrounding network planning, integration, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs provide exceptional value because their depth of expertise enables them to fix even the most difficult problems rapidly. In many cases, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few support providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so you can receive timely support for severe network problems that are lowering business productivity but are outside the scope of your ordinary computer support group or consultant. Progent's Cisco CCIE consultants can communicate with your environment by means of sophisticated on-line support technology to perform efficient, secure, and economical diagnosis and repair. Progent's CCIEs offer consulting for all of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Support
    Windows Expertise for Lexington-Fayette, KentuckyProgent's Microsoft-qualified remote service engineers offer computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of support engineers who can help you with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint 2013 application development, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad array of online desktop consulting and support services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Qualified System Security Engineers for Lexington-Fayette, KentuckyProgent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection services that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your company to recover quickly after a serious penetration. Security services offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses often need. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Services
    Progent's Call Center service offerings for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for small organizations who lack the money or time to create an in-house Help Desk Call Center but who require fast access to a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent supplement to your current Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve complex technical issues, or be ready in hectic situations when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk Call Center software to meet the particular needs of your corporation, or adding temporary online staff to work with your in-house Call Center team to deal with high-demand situations like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network consultants provides your computer users in Lexington-Fayette or anywhere in the state of Kentucky quick communication with an efficient technical support resource with extensive experience delivering phone consulting and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a significant enabler of company productivity, and Progent's aim is to resolve instead of just track technical problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides phone-based professional engineering expertise and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications such as CRM, MS Project, Office Word, and MS Excel. To read more information about Progent's consulting, customization, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac consultants can support the creative aspect of Macintosh computing by offering remote help support and education in graphics, audio, and motion video. Progent's support professionals offer help in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent offers companies in Lexington-Fayette, or anywhere in the state of Kentucky, online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your computer maintenance is proactive and automated. By spotting potential trouble spots before they cause crashes, remote monitoring can avoid disruptive and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or environments that support multiple platforms.

How Your Lexington-Fayette Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.

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