Immediate Remote Technical Support for Lexington-Fayette Networks
Immediate Online Support for Lexington-Fayette NetworksFor businesses in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools required to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote service companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes manage to turn into major bills. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that permit the maximum level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's environment remotely without violating network security.

Progent's proven customer support reporting system stores detailed documentation of all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of support rendered to every customer by any consultant. This archive of trouble tickets and responses is organized as a conveniently searchable proprietary database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit quick response from vendors' internal support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.

Remote services offered by Progent to businesses in Lexington-Fayette and throughout the state of Kentucky include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the money or time to support an internal Call Center but who want fast communication with a dependable Help Desk with professional telephone support plus the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless reinforcement of your existing Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation option to resolve the most difficult computer system problems, or be ready in overflow circumstances when your ordinary service providers are swamped.

    Progent's Call Center staff of seasoned information technology professionals provides your customers in Lexington-Fayette or anywhere in the state of Kentucky rapid communication with an effective support group with extensive experience delivering phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a solid enabler of company success, and Progent's target is to fix instead of merely document technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in special business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Excel. To find out more on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Lexington-Fayette, or anywhere in the state of Kentucky, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so that your IT support is proactive and automated. By uncovering emerging issues before they evolve into crashes, system monitoring can head off disruptive and expensive information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks that support multiple operating systems.
How Your Lexington-Fayette Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Lexington-Fayette or throughout the state of Kentucky, Progent's online computer support engineers are ready to provide expert and affordable IT support whenever your company requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Lexington-Fayette business has a local freelance consultant or maintains a full time organization that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to solve sudden system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Lexington-Fayette
Progent's online network troubleshooting services allow your Lexington-Fayette organization to enjoy the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most organizations in Lexington-Fayette or anywhere in Kentucky, nearby computer support providers, whether represented by freelance consultants or an in-house IT staff, can take care of typical network problems. However, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call support specialists provide an easy, quick, and budget-friendly solution to supplement your regular resources and to pass on useful information to increase your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices often depend on independent freelance consultants. Although independent consultants carry smaller overhead than big support organizations and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of backup personnel may require your business to go without assistance during an IT crisis. As your business grows, system downtime and problems with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Smooth Growth
    Organizations typically start with an IT architecture implemented on a shoestring budget. Without a scalable framework, band-aid fixes can get piled onto a weak foundation. As a network grows, reliability and scalability problems can hinder the productivity of the business. Such poorly built environments require careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure that can offer the solid foundation to meet critical business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller companies require guidance and technical education to navigate through an ever more complex array of technology options available for accelerating business success and improving efficiency. These companies hardly need a network consultant who is attempting to sell a specific vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of network support, performing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This means that you get not only expert technical help, but also a consultant with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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