Remote Computer Network Support for

Even if your Lexington-Fayette small business deals with a regular freelance support technician or employs an in-house IT staff that can deal with the majority of network problems, Progent’s Microsoft and Cisco certified engineers provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly complex integration projects.

Features of Progent's Remote Network Services for Lexington-Fayette
Progent's phone support, Internet-based repair, network security expertise, and network management services offer small businesses in Lexington-Fayette or anywhere in the state of Kentucky unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and network management, Progent's experts can deliver your company world class network support while permitting you to avoid the expense and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

• Fast Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to small companies in Lexington-Fayette and is also ideal for networks in more remote regions of Kentucky that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a broad range of Microsoft support tools, service databases, and continuing training.

• By the Minute Billing to Minimize Costs
  Progent offers online help on a per-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for online service and requires no periodic subscription fee. This protects you from facing big invoices for quick fixes.

• Access to Cisco Certified Network Infrastructure Experts
  As a Registered Partner for Cisco Systems, Progent offers the services of authorized specialists with experience in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.

• Application Specialists Team
  Progent's core consulting offerings include technology integration, MS Exchange Server consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting support in specific application areas. Help offered by the Application Experts staff covers:
  • Great Plains Software Support and Customization
  • Microsoft CRM Help
  • Microsoft Project Support
  • MS Office Excel Programming
  • Microsoft Word Consulting
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Mac Support
  By offering a convenient centralized resource for IT generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that fit the special needs of your company.

• Sophisticated Remote Access Tools
  Protected remote access permits Progent's support experts to observe exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require an expensive onsite service call. Cutting-edge remote connectivity software and experienced engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.

• Support for Mainstream VPN Gateways
  Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.

• 24x7 Support for Maximum Network Availability
  For small organizations with line-of-business applications, Progent offers round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high system availability.

• Help Desk Outsourcing
  Progent's Help Desk support programs are designed especially for budget-conscious small businesses whose workers need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.

Benefits of Progent's IT Support for Small Companies in Lexington-Fayette
Progent's online support services enable your City# small business to have the benefits of immediate, expert network support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by becoming more available, productive, and secure. Benefits to your business include:

• Seamless remote extension of your local support resources
  For most small offices in Lexington-Fayette or anywhere in Kentucky, nearby network support providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve the majority of technical problems. On the other hand, major troubles sometimes spring up when your regular resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local service technicians. In these situations, Progent's online support experts offer a convenient, quick, and economical way to augment your regular help and to convey useful knowledge to increase your capability to resolve future problems locally.

• Less Reliance on Freelance Service Providers
  For network support, small offices commonly depend on individual freelance consultants. While independent service people have less overhead than big consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may force your business to go without help during an emergency. As your small business expands, system downtime and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup service experts to make sure your network stays available.

• Create a Solid Basis for Seamless Expansion
  New companies typically begin with an information system implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the business. These poorly designed systems require careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure able to provide the stable foundation to meet vital business requirements and facilitate future growth.

• Interact with Problem Solvers Instead of Product Vendors
  Small offices need advice and technical training to navigate through an ever more complicated array of technology alternatives available for promoting business growth and enhancing productivity. These companies hardly need a network engineer who is trying to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a small business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align IT consulting with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT experience, refined remote support software, and familiarity with enterprise networking allow small companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

• Certified Knowledge of Microsoft's Entire Range of Server Platforms
  Progent can provide in-depth support for Microsoft’s leading server platforms with services that include Microsoft Windows Server 2003 support, Windows Server 2000 migration, Windows NT Server legacy support, Exchange 2003 Server help, Exchange 5.5 Server and Exchange Server 2000 upgrades, and SQL Server 2005 programming.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of network support, performing a wide variety of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big bills for fast repairs so you won't be tempted to permit simple problems to fester.

• Complete Records of Delivered Services
  Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to every customer. The discipline of detailing and organizing service activity allows more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MOM causes your network support to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.