Immediate Remote Technical Support for Lexington-Fayette Computer Systems
Urgent Online Help for Lexington-Fayette SystemsFor businesses in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value because they have the practical background and are equipped with the advanced technology needed to resolve most information system problems rapidly. Efficient support lowers immediate expenses since service calls require minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. In contrast to many remote support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where fast solutions manage to turn into large bills. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes that allow the highest level of efficiency for remote technical support and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to interface to your company's network without violating network security.

Progent's powerful technical support database system maintains extensive documentation of all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance rendered to each client by any engineer. This archive of issues and repairs is organized as a readily retrievable support database that allows Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting experts can find optimal resolutions in the least time.

Online support services offered by Progent to customers in Lexington-Fayette and anywhere in the state of Kentucky include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key facets of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the money or time to build and maintain an internal Call Center but who want quick response from an effective Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your current Help Desk resources. Progent's Virtual Call Center can operate as a an escalation alternative to handle the toughest computer system issues, or be ready in hectic situations when your regular service providers are swamped.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your computer users in Lexington-Fayette or anywhere in the state of Kentucky quick communication with a large technical support group with substantial background providing telephone-based consulting and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a crucial enabler of business efficiency, and Progent's intent is to resolve and not merely report technical problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team offers remote advanced engineering expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Lexington-Fayette, or anywhere in the state of Kentucky, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your IT support is proactive and automated. By exposing potential issues before they cause crashes, system monitoring can head off inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by a variety of OS platforms.
How Your Lexington-Fayette Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Lexington-Fayette or anywhere in the state of Kentucky, Progent's phone-based computer support engineers can provide expert and cost-effective IT support the instant your organization has to have it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems rapidly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Lexington-Fayette office deals with a local freelance consultant or employs a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or particularly tough integration problems.

Details of Progent's Remote Network Services for Lexington-Fayette
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services give offices in Lexington-Fayette or anywhere in the state of Kentucky the greatest leverage for your IT budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT experience, refined remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Range of Servers
    Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to every customer. The discipline of detailing and organizing support records results in more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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