Immediate Remote Support for Lexington-Fayette Networks
Fast Phone Help for Lexington-Fayette NetworksFor companies in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts provide excellent value because they have the practical background and have access to the sophisticated tools needed to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions use up minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is particularly important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where fast solutions somehow turn into substantial bills. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and proven methodologies which ensure the maximum degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to connect to your company's network without violating corporate security.

Progent's proven customer support reporting application maintains comprehensive records describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of assistance delivered to each customer by any engineer. This archive of issues and repairs is stored as an easily exploitable internal database that permits Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can arrive at optimal solutions quickly.

Online support available from Progent to customers in Lexington-Fayette and anywhere in the state of Kentucky include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the money or time to support an internal Call Center but who need fast access to a dependable Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent addition to your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the most difficult network problems, or be available in overflow situations when your regular support engineers are overwhelmed.

    Progent's Help Desk staff of seasoned network consultants offers your computer users in Lexington-Fayette or anywhere in the state of Kentucky fast assistance from a large support resource with years of experience delivering phone support and remote repair service for computer environments powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a key enabler of business productivity, and Progent's policy is to solve instead of just report technical issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting support and education in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To find out more information on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Lexington-Fayette, or anywhere in the state of Kentucky, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network support is proactive and automated. By spotting emerging problems before they cause downtime, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft systems, or networks based on a variety of platforms.
How Your Lexington-Fayette Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote expertise with Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Lexington-Fayette or throughout the state of Kentucky, Progent's online computer support specialists can deliver effective and cost-effective IT help whenever your business has to have it. More than a decade of delivering online repair services has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Lexington-Fayette business has a local freelance consultant or employs a full time organization that know how to handle common computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or particularly complicated integration projects.

Details of Progent's Online Computer Services for Lexington-Fayette
Progent's phone help, remote repair, network security expertise, and system administration services offer offices in Lexington-Fayette or anywhere in the state of Kentucky the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:

  • Fast Phone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Lexington-Fayette and is also ideal for networks in geographic areas of Kentucky that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing training.

  • By the Minute Billing to Reduce Costs
    Progent offers online support on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for online service and asks for no ongoing subscription fee for support services delivered during normal business hours. This saves you from facing big bills for routine repairs.

  • Availability of Cisco Network Architecture Professionals
    As a Certified Partner for Cisco, Progent can provide help from authorized professionals with expertise in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's basic support offerings consist of system integration, Microsoft Exchange consulting, network security design, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting support in specific application areas. Support available from the Application Experts Group includes:
    Dynamics GP Consulting and Programming
    Microsoft Office Project and Project Online Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Help
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Software Design and SQL Server 2014 Application Development and Debugging
    Oracle Management and Software Programming
    MySQL DBA Services and Software Design
    Apple Mac Support
    Amazon MWS Programming and Debugging

    By providing a convenient one-stop source for IT generalists and specialists, Progent can tailor timely, inexpensive, and thorough information technology solutions that match the special needs of your company.

  • Sophisticated Online Access Tools
    Secure online connectivity permits Progent's service experts to see precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly onsite service call. Cutting-edge online connectivity software and expert technicians together allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and automated system monitoring.

  • Support for Mainstream VPN Gateways
    Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

  • Round-the-Clock Support for Maximum Network Uptime
    For offices with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system availability.

  • Help Desk Services
    Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Range of Servers
    Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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