Immediate Online Help for Lexington-Fayette Networks
Urgent Phone Help for Lexington-Fayette SystemsFor companies in Lexington-Fayette or anywhere in Kentucky, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISSP-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve the majority of information system issues quickly. This lowers direct costs because service calls require minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many online support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes that permit the highest level of effectiveness for remote technical support and repair for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to link to your environment remotely without breaching corporate security.

Progent's advanced customer support database application keeps thorough documentation of the service that Progent's customers have received. Progent's authorized service personnel have access to the records of services delivered to each client by any Progent consultant. This database of anomalies and fixes is organized as a quickly exploitable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and formal partnerships with important vendors such as Cisco and Microsoft make available additional massive technical databases and allow priority access to vendors' in-house support staff with the result that Progent's online service specialists can find the most efficient resolutions promptly.

Online support services available from Progent to customers in Lexington-Fayette and throughout the state of Kentucky include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, and network infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the money or time to support an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation alternative to resolve complex network problems, or be ready in overflow circumstances when your regular service providers are too busy.

    Progent's Help Desk team of experienced network experts gives your workers in Lexington-Fayette or anywhere in the state of Kentucky rapid contact with a reliable support resource with extensive experience offering phone support and remote diagnostics for networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a solid enabler of company performance, and Progent's aim is to fix and not simply document network problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Lexington-Fayette, or anywhere in the state of Kentucky, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your network support is proactive and automated. By anticipating looming trouble spots before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or environments that incorporate a mix of operating systems.
How Your Lexington-Fayette Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Lexington-Fayette or throughout the state of Kentucky, Progent's online network support engineers are ready to provide professional and affordable IT support whenever your organization requires it. More than 15 years of delivering online technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair network problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Lexington-Fayette company works with a regular independent support technician or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to handle sudden network crises or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Lexington-Fayette
Progent's remote technical help services enable your Lexington-Fayette organization to realize the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT organization. Your network will derive greater business value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Lexington-Fayette and throughout Kentucky, nearby network service resources, whether consisting of outside consultants or an in-house maintenance staff, can handle typical network issues. On the other hand, serious problems sometimes strike when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local support people. In these cases, Progent's online service specialists provide a convenient, quick, and budget-friendly way to augment your regular resources and to transfer valuable information to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance service providers. While independent service people carry smaller internal costs than larger support companies and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may force your business to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup support experts to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These badly built environments need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network architecture able to offer the stable foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require advice and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is motivated to sell a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, in the trenches of network service, executing a broad variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This means that you get not just world-class technical skills, but also a consultant with proven methods for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be tempted to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every consultant to each client. The practice of detailing and organizing support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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