Fast and Affordable Online Support for Lexington-Fayette Networks
Fast Online Technical Support for Lexington-Fayette SystemsFor organizations located in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-accredited security engineers to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to solve most network problems quickly. This reduces direct costs because service calls accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical online service firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized tools and field-tested processes which permit the highest degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to link to your company's network remotely without compromising corporate security.

Progent's advanced service reporting system maintains comprehensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services provided to every Progent customer by any Progent consultant. This history of trouble tickets and resolutions is structured as an easily searchable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote service experts are able to determine optimal resolutions in the least time.

Remote services provided by Progent to companies in Lexington-Fayette and anywhere in the state of Kentucky include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the resources to assemble and manage an internal Call Center but who require fast communication with a reliable Help Desk with proficient phone assistance plus the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk software products to handle the particular needs of your company, or providing occasional phone support staff to supplement your internal Help Desk group to deal with demanding situations such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts gives your clients in Lexington-Fayette or anywhere in the state of Kentucky quick access to an effective network service resource with extensive background offering telephone-based support and online repair service for networks powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a major contributor to business success, and Progent's goal is to fix and not merely report IT issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides phone-based advanced consulting support and training in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office Word, and MS Office Excel. To find out more on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services managed cloud backup.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Lexington-Fayette, or anywhere in the state of Kentucky, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so your IT maintenance is proactive and automated. By detecting possible trouble spots before they grow into full-scale emergencies, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft networks, or systems that incorporate multiple platforms.
How Your Lexington-Fayette Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote help with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Lexington-Fayette or throughout the state of Kentucky, Progent's online computer support engineers can deliver effective and affordable IT help the moment your business has to have it. Long experience delivering online tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Lexington-Fayette business deals with a local freelance support technician or employs an in-house IT staff that know how to handle typical network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to deal with sudden network emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Lexington-Fayette
Progent's online IT consulting services enable your Lexington-Fayette business to have the benefits of immediate, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will derive added business value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    For most companies in Lexington-Fayette or anywhere in Kentucky, nearby computer service providers, whether made up of freelance consultants or an in-house maintenance staff, can resolve the majority of network issues. However, serious problems may strike when your regular resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local support technicians. In these instances, Progent's online support experts give you a convenient, quick, and affordable solution to supplement your regular resources and to pass on useful knowledge to increase your ability to handle future problems locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations often depend on independent freelance consultants. Although independent consultants have smaller overhead than big service firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of reserve help may force your company to go without help during an emergency. As your business grows, system downtime and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an information architecture created on a modest budget. Lacking a proper framework, band-aid fixes often get thrown onto an unstable foundation. As a company grows, stability and expandability issues can impede the success of the organization. Such badly built systems need careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure able to provide the solid foundation to handle vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to negotiate an ever more complicated maze of technology options available for promoting business success and improving efficiency. Businesses hardly need a computer engineer who is motivated to sell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of technical knowledge, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert technical capability, but also a consultant with proven methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to each client. The discipline of documenting and archiving support records results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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