Fast Remote Technical Support for Lexington-Fayette Computer Networks
Immediate Remote Consulting for Lexington-Fayette NetworksFor companies located in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISSP-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support reduces direct costs because service calls require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally in incidental costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing avoid situations where speedy. minor solutions manage to end up as large tabs. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies which permit the maximum level of efficiency for remote engineering help and repair for information systems of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to connect to your company's system remotely without compromising system security.

Progent's advanced technical support reporting application maintains extensive records of all support that Progent's clients have been provided. Progent's team service personnel have access to the details of services delivered to each client by any consultant. This database of issues and fixes is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive support databases and allow priority access to vendors' in-house engineering staff so Progent's online service experts can come up with the best resolutions quickly.

Online technical support services offered by Progent to businesses in Lexington-Fayette and throughout the state of Kentucky include:

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Services
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the resources to assemble and manage an in-house Call Center but who need fast access to a dependable Help Desk with proficient phone support as well as the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless extension of your established Help Desk staff. Progent's Virtual Call Center can serve as a an escalation resource to resolve the most difficult technical issues, or be available in overflow circumstances when your other resources are overwhelmed.

    Progent's Help Desk team of veteran network professionals gives your clients in Lexington-Fayette or anywhere in the state of Kentucky instant access to an effective technical support group with years of background delivering telephone-based consulting and remote repair service for computer environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a major enabler of business productivity, and Progent's goal is to resolve and not merely annotate technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Word, and MS Office Excel. For more information about Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Lexington-Fayette, or anywhere in the state of Kentucky, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By uncovering looming trouble spots before they evolve into downtime, automated monitoring can avoid disruptive and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or systems that incorporate multiple OS platforms.
How Your Lexington-Fayette Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft, Apple Mac, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Lexington-Fayette or throughout the state of Kentucky, Progent's online network support specialists are ready to provide expert and cost-effective system help the moment your company has to have it. Long experience delivering remote tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Lexington-Fayette company deals with a local independent support technician or employs an in-house organization that can deal with common network problems, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to resolve unexpected system crises or particularly challenging integration problems.

Features of Progent's Remote Network Support for Lexington-Fayette
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer companies in Lexington-Fayette or anywhere in the state of Kentucky unparalleled leverage for your IT budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support software, and familiarity with corporate IT enable companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of network service, performing a broad range of technical tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for using computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to every client. The practice of detailing and organizing support records results in more efficient service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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