Immediate Remote Help for Lexington-Fayette Computer Networks
Urgent Remote Support for Lexington-Fayette SystemsFor organizations located in Lexington-Fayette or anywhere in Kentucky, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and have access to the advanced tools required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to typical online support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick repairs somehow end up as big invoices. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for online consulting and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to link to your network remotely without breaching network security.

Progent's sophisticated service database system stores thorough histories of all support that Progent's clients have received. Progent's team service personnel have access to the specifics of all help rendered to every Progent customer by any Progent consultant. This history of anomalies and repairs is structured as a conveniently accessible support database that permits Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's online service experts can find the best resolutions in the least time.

Remote support services available from Progent to businesses in Lexington-Fayette and anywhere in the state of Kentucky include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the resources to create an in-house Help Desk but who want fast response from a dependable Call Center with proficient phone support as well as the ability to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or enhancing your established one, identifying or customizing Call Center software products to meet the particular demands of your business, or providing temporary phone support personnel to supplement your existing Call Center group to deal with high-demand events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center team of veteran information technology professionals provides your computer users in Lexington-Fayette or anywhere in the state of Kentucky instant contact with an efficient technical support group with extensive background delivering phone consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's target is to solve and not merely record technical issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced engineering expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Lexington-Fayette, or anywhere in the state of Kentucky, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your network support is proactive rather than reactive. By exposing emerging trouble spots before they grow into full-scale emergencies, remote monitoring can ward off disruptive and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate multiple platforms.
How Your Lexington-Fayette Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Lexington-Fayette or anywhere in the state of Kentucky, Progent's phone-based network support specialists are ready to provide expert and economical IT support the instant your company needs it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Lexington-Fayette organization relies on a local independent support technician or maintains an in-house organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected network crises or particularly challenging integration projects.

Details of Progent's Remote Network Services for Lexington-Fayette
Progent's online help, Internet-based repair, system security consulting, and network management services offer companies in Lexington-Fayette or throughout the state of Kentucky unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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