World-class Online Support Services for BlackBerry Environments
BlackBerry Remote Configuration AssistanceSafe and dependable access from mobile phones to collaborative messaging systems like Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise is now a strategic requirement for companies of any size who wish to maximize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are some of the most popular technologies for enabling and administering wireless connectivity. But, supporting efficient BlackBerry environments has become complex due to the advanced tools available to fulfill the requirement for world-class protection and non-stop operation. Progent's BlackBerry qualified consultants are expert at delivering online consulting services for BlackBerry systems, lowering support costs and taking care of issues faster than is feasible via conventional on-site service providers.

Progent maintains a large team of online engineers certified to maintain IT system that include products from all popular vendors. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help your company to manage complex problems with your infrastructure. Progent's Apple certified specialists can assist your business to integrate Macintosh computers with your wireless connectivity environment and can provide help with iPhone integration. Progent's Linux specialists can offer help in supporting servers based on all leading implementations of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of support skills allows Progent to offer a convenient solution for any IT support needed in multi-vendor networks and eliminates the finger-pointing that small businesses commonly encounter when looking for computer help.

Progent's network security consultants have been awarded prestigious security certifications such as GIAC and Information System Security Architecture Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of economical security inventory scanning service packages that enable small companies to get a professional network security assessment from a Progent security consultant to uncover possible weaknesses in the security profile you present inside and outside your security perimeter.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry wireless handsets, providing a centralized platform for handling key tasks such as device deployment, updates, and retirement while also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry smartphones and allows wireless synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry BES Server provides a wealth of data protection options starting with advanced encryption of messages sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also allows great flexibility in selecting levels of protection to meet the specific needs of your environment. Progent's BlackBerry authorized consultants can help you to choose powerful security features and activate them remotely. Examples of these over-the-air configurable security settings are:

  • Lock down a device
  • Erase data from a lost smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BES Server also offers versatility in determining ways to prevent users from installing or executing unsafe or unauthorized software. Progent can help you to choose blocking techniques like:

  • List precisely which programs are permitted on the device
  • Prevent third-party programs from using non-volatile memory on the BlackBerry device
  • Select what resources external applications can access on the smartphone
  • Restrict the kinds of connections external applications running on the smartphone can establish
  • Block all external applications from being installed or run on the smartphone

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks such as resolving enterprise activation issues, registering and deleting BlackBerry device clients, activating passwords, implementing wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help your company to select and install appropriate security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, manage Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs analysis, solution design, installation strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to design a wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, assist your organization to decide which administration approach and physical components match your needs, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can help your company to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to contact Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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