World-class Remote Consulting and Support Expertise for BlackBerry Technology
BlackBerry Online Troubleshooting HelpSecure and uninterrupted access from smartphones to collaborative messaging systems like Exchange, IBM Lotus Domino, or Novell GroupWise has become mandatory for companies of any size who want to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the premiere technologies for building and managing wireless connectivity. But, maintaining efficient BlackBerry environments has become challenging because of the sophisticated tools that exist to fulfill the demand for enterprise-class security and fault tolerance. Progent's BlackBerry qualified consultants are expert at providing online consulting and support services for BlackBerry environments, lowering support expenses and taking care of issues faster than is possible via traditional on-site service providers.

Progent has a seasoned team of remote consultants qualified to support networks that incorporate products from all popular suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help your company to manage challenging issues with your network environment. Progent's Apple qualified support staff can help you to interface Macintosh computers with your mobile connectivity solution and can provide expertise with Apple iPhone integration. Progent's Linux engineers can provide assistance in managing application servers based on various versions of Linux including RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora, and Gentoo Linux. This range of support skills permits Progent to offer a convenient solution for any IT support needed in mixed-vendor environments and avoids the finger-pointing that small companies commonly confront when looking for technical support.

Progent's network security engineers have earned prestigious security certifications including Certified Information Security Manager (CISM) and Certified Information Systems Security Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include two economical security inventory scanning service bundles that allow small businesses to receive a professional network security evaluation from a Progent security engineer to uncover potential weaknesses in the security posture you present inside and outside your security perimeter.

Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and support of BlackBerry smartphones, providing a single solution for handling critical jobs like smartphone installation, updates, and retirement while also offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Help

BlackBerry Enterprise Server provides a variety of data protection capabilities beginning with advanced encryption of messages sent between a BlackBerry device and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in selecting levels of security to meet the special requirements of your environment. Progent's BlackBerry authorized engineers can assist your company to choose powerful security functions and enable them remotely. Samples of these over-the-air configurable security features include:

  • Disable a smartphone
  • Erase data from a lost or stolen device
  • Disable Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also offers flexibility in determining how to keep mobile users from installing or executing unsecure or prohibited code. Progent can assist you to choose protective processes such as:

  • Specify precisely which applications are allowed on the device
  • Prevent external software from allocating non-volatile memory on the BlackBerry device
  • Determine which functions third-party programs can use on the BlackBerry device
  • Limit the types of connections third-party software running on the BlackBerry device can establish
  • Prevent all third-party applications from being installed or run on the smartphone

Progent's Online BlackBerry-Certified Consulting Services is Fast and Affordable
For companies in Lincoln, Nebraska who require fast and affordable access to an authorized RIM BlackBerry support expert, Progent offers efficient online help from a veteran support staff who have provided IT solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)

Online support avoids travel expense and allows consultants to solve technical issues rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have earned certifications in the entire range of BlackBerry solutions and offer professional help in areas such as resolving synchronization problems, configuring BlackBerry BES Server, and creating a protected, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help you to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, changing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can in addition help your company to resolve a broad range of issues concerning synchronization, handset recognition, messaging consistency, web access, mobile connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small business IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry support expenses at a minimum and, by resolving problems promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, implementing wireless program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer offers expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, update, and assign wireless LAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent to Get Support from a RIM BlackBerry-Qualified Professional
If you wish to ask Progent about technical assistance for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.

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