Enterprise-class Online Support Services for BlackBerry Technology
RIM BlackBerry Online Troubleshooting HelpSafe and reliable access from mobile phones to messaging systems like Microsoft Exchange Server, Lotus, or Novell GroupWise has become a necessity for companies of any size who want to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the premiere technologies for building and managing mobile communications. However, maintaining efficient BlackBerry systems has become challenging due to the advanced tools that exist to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry qualified consultants are expert at providing online consulting and support services for BlackBerry environments, lowering support expenses and taking care of issues more quickly than is possible with traditional on-site service providers.

Progent maintains a seasoned team of remote consultants certified to support IT system that include technology from all popular suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help you to resolve complex issues with your infrastructure. Progent's Apple qualified support staff can help you to interface Macintosh computers with your wireless connectivity solution and can provide expertise with iPhone integration and management. Progent's Linux consultants can provide help for managing servers based on all leading versions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This range of practice areas allows Progent to offer a convenient source for consulting support required in mixed-vendor networks and eliminates the blame game that small businesses often confront when looking for technical support.

Progent's IT security engineers have been awarded top security accreditations including Certified Information Systems Auditor and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security inventory testing service packages that enable small companies to get an impartial security evaluation from a Progent security consultant to determine potential weaknesses in the security posture you present inside and outside your security perimeter.

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry smartphones, providing a centralized solution for handling key tasks like device deployment, upgrades, and retirement and also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry handsets and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server provides a wealth of security capabilities beginning with advanced encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on AES or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to meet the special needs of your company's network. Progent's BlackBerry certified engineers can assist your company to select powerful security functions and enable them wirelessly. Samples of these wirelessly selectable security features include:

  • Lock down a BlackBerry smartphone
  • Erase information from a missing BlackBerry device
  • Lock out Bluetooth
  • Enable built-in defenses against malicious attacks

BES Server also offers flexibility in selecting mechanisms to prevent mobile users from installing or executing unsecure or prohibited code. Progent can assist you to choose protective techniques like:

  • List precisely which programs are allowed on the device
  • Block third-party programs from allocating persistent storage on the BlackBerry smartphone
  • Determine what resources external software can access on the BlackBerry device
  • Restrict the kinds of connections third-party programs running on the device can initialize
  • Prevent all external software from being installed or executed on the smartphone

Expert BlackBerry Technical Support Offered Remotely from Progent
Progent's authorized BlackBerry engineers are accessible by phone to deliver prompt technical help to companies in the Lincoln area or anywhere in the state of Nebraska. Progent's experienced remote consulting team has helped businesses solve computer issues and reduce support expenses in each state in the country and established a large following of satisfied customers. (Refer to Progent's client testimonials.)

Progent offers online assistance for a broad array of technologies related to BlackBerry products including wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition help you to resolve a wide range of issues associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, PC software installation, and Desktop Redirector.

As a top innovator in providing countrywide remote help for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support expenses at a minimum and, by handling issues promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements assessment, solution design, roll-out strategy and implementation, performance optimization, configuration of a high-availability environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a mobile wireless system that meets your information technology budget and supports your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry BES Server, assist your organization to determine which administration model and equipment meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed decisions about options for software versions, server hardware and mass storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can assist you to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
If you wish to ask Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.

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