Consulting and Technical Support for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time one of the most successful products for maintaining anytime-anywhere connectivity to email, calendars, web programs, and other vital business data. Progent can provide Lincoln, Nebraska businesses the services of BlackBerry-qualified experts who can help organizations to maintain their BlackBerry environments or migrate efficiently to a more popular smartphone platform.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for companies of any size, effective deployment and support of RIM BlackBerry solutions has become increasingly difficult. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations often resort to external consulting professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the need for an internal BlackBerry technology expert and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small businesses an affordable alternative for integrating RIM BlackBerry products productively into their business information system.

Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and email infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, set up streamlined management tools so you can track and support BlackBerry devices throughout your company, recommend security policies that are right for your business, customize wireless software, and make sure that your IT network architecture is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be restored quickly and safely.

Integration Expertise for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and support of BlackBerry smartphones, providing a centralized solution for handling key tasks like device installation, updates, and retirement while also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers transparent integration between Exchange, Groupwise, or Lotus email platforms and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry Enterprise Server offers a wealth of data protection options starting with advanced encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in adjusting degrees of security to match the specific requirements of your company's network. Progent's BlackBerry certified engineers can assist you to choose advanced security features and enable them remotely. Samples of these wirelessly configurable security features are:

  • Lock down a device
  • Wipe data from a misplaced or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malware

BlackBerry Enterprise Server also offers versatility in determining how to prevent mobile users from loading or executing unsecure or unauthorized software. Progent can help you to select protective techniques like:

  • Specify precisely what programs are allowed on the device
  • Block external software from using non-volatile storage on the smartphone
  • Determine which resources third-party applications can access on the BlackBerry smartphone
  • Restrict the types of access external software running on the BlackBerry smartphone can establish
  • Prevent all external applications from being loaded or executed on the device

Progent's Online BlackBerry-Certified Technical Support is Fast and Economical
For companies in Lincoln, Nebraska who want quick and economical help from an authorized RIM BlackBerry support professional, Progent provides efficient online assistance from a veteran network support staff who have delivered IT solutions to companies in each state in the United States. (See Progent's client testimonials.)

Online support avoids travel costs and lets engineers resolve problems quickly, so you reduce lost productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and can provide professional help in areas such as troubleshooting synchronization issues, configuring BlackBerry BES Server, and creating a protected, high-availability system architecture for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can in addition help you to troubleshoot a broad range of issues associated with synchronization, device detection, email reconciliation, web access, mobile connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote technical assistance for small company IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by resolving issues promptly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including resolving enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, implementing over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and assist your company to define and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, install the MDS and IM, implement push and pull access control lists, control Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
To ask Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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