Consulting and Technical Support for Research In Motion BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs from Research in Motion are one of the most popular products for achieving anytime-anywhere access to email, scheduling, web programs, and other vital business data. As the complexity of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the norm for companies of any size, successful deployment and maintenance of RIM BlackBerry technology has grown more difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small organizations frequently resort to external support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can help small businesses to plan, administer, and repair BlackBerry-based solutions economically and efficiently, eliminating the necessity for an internal BlackBerry solutions specialist and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of experience, combined with Progent's proven online support model, provides small companies an economical alternative for integrating RIM BlackBerry technology seamlessly into their business information network.

Progent's engineers can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and control BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize mobile applications, and ensure that your IT network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry wireless handsets, providing a centralized platform for controlling key tasks like device installation, updates, and retirement and offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Microsoft Exchange, Groupwise, or Domino email platforms and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server offers a wealth of data protection options starting with advanced data encryption of information sent between a BlackBerry device and BlackBerry BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits great flexibility in adjusting degrees of protection to match the specific requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and enable them wirelessly. Samples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase information from a missing BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting how to prevent mobile users from installing or running unsecure or prohibited code. Progent can help you to select protective processes like:

  • List precisely what applications are allowed on the device
  • Prevent external programs from using non-volatile storage on the device
  • Determine what resources third-party applications can access on the BlackBerry smartphone
  • Restrict the types of access external programs running on the BlackBerry smartphone can initialize
  • Prevent all third-party software from being installed or run on the smartphone

Some Ways That Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization problems to designing wireless workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's seasoned service professionals can in addition help you to troubleshoot a wide array of issues concerning synchronization, handset recognition, email consistency, web access, mobile connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online help for small business IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support expenses low and, by dealing with problems promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also help you to operate administration software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and assist your company to define and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and IM, install access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Specialist
To ask Progent about technical assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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