Immediate Online Troubleshooting for Lincoln Computer Systems
Urgent Remote Technical Support for Lincoln SystemsFor organizations in Lincoln or anywhere in the state of Nebraska, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools necessary to resolve most network issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical remote support firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where quick fixes manage to turn into big bills. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and proven methodologies that permit the highest degree of efficiency for online technical support and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's computer system without compromising corporate security.

Progent's sophisticated service database application maintains extensive histories describing the support that Progent's customers have received. Progent's authorized service personnel have access to the history of all help rendered to each client by any engineer. This database of trouble tickets and repairs is stored as a conveniently exploitable internal database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online service experts are able to come up with the best resolutions in the least time.

Remote support services provided by Progent to clients in Lincoln and throughout the state of Nebraska include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly from a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for organizations who lack the resources to support an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk with professional telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or revamping your established one, evaluating or modifying Help Desk software products to meet the special needs of your business, or adding occasional phone support staff to supplement your internal Help Desk Call Center team during high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of veteran network consultants offers your workers in Lincoln or anywhere in the state of Nebraska immediate access to an efficient support group with years of background delivering phone support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a solid driver of business success, and Progent's policy is to resolve and not simply document IT issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team offers online advanced consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom programming, and education services, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Lincoln, or anywhere in the state of Nebraska, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so that your network maintenance is proactive and automated. By exposing potential trouble spots before they evolve into downtime, system monitoring can head off disruptive and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
How Your Lincoln Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Lincoln or anywhere in the state of Nebraska, Progent's phone-based network support engineers can provide professional and cost-effective IT help the instant your business requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Lincoln office has a local independent consultant or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to fix unexpected network crises or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Lincoln
Progent's remote support services allow your Lincoln company to experience the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive added business worth by being more available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Lincoln or anywhere in Nebraska, nearby network service resources, whether consisting of independent consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, major troubles may spring up when local support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's online service specialists offer a convenient, quick, and affordable way to augment your local help and to convey useful knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller companies commonly rely on independent freelance consultants. Although freelance consultants carry smaller overhead than big service firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your network expands, network downtime and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your network remains available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled onto a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. Such badly built environments need careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a system architecture that can provide the stable foundation to handle current business demands and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical training to negotiate an increasingly complicated array of technology options available for promoting business success and improving productivity. They hardly need a network consultant who is motivated to sell a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, refined remote support software, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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