Remote Network Consulting for Lincoln Small Office Network Systems
For small businesses and startups in Lincoln or throughout the state of Nebraska, Progent's online network support specialists can provide expert and affordable IT help the instant your company needs it. Long experience offering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Lincoln office has a local freelance support technician or employs an in-house organization that know how to deal with common network problems, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to solve unexpected network crises or particularly challenging integration projects.
Details of Progent's Remote Computer Services for Lincoln
Progent's online help, remote troubleshooting, system security consulting, and network administration services give small businesses in Lincoln or throughout the state of Nebraska the greatest leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:
Fast Telephone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small companies in Lincoln and is also ideal for customers in geographic areas of Nebraska that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the advantage of a wide array of Microsoft support tools, service information, and on-going education.
By the Minute Billing to Minimize Expenses
Progent offers online support on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum fee for phone service and imposes no monthly retainer. This keeps you from facing big invoices for simple fixes.
Access to Cisco Network Infrastructure Professionals
As a Certified Partner for Cisco, Progent offers help from authorized specialists with expertise in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that fit the unique needs of your business.
Advanced Online Connectivity Software
Secure remote access permits Progent's service professionals to observe exactly what your users see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive personal service call. State-of-the-art online access software and experienced technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and remote network analysis.
Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
24x7 Service for High Network Uptime
For small offices with vital applications, Progent offers round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious small companies whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
Benefits of Progent's IT Support for Small Companies in Lincoln
Progent's remote support services enable your City# small company to have the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:
Convenient virtual expansion of your on-site support resources
For most small businesses in Lincoln and throughout Nebraska, local network service providers, whether consisting of outside consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, IT crises might spring up when local support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these instances, Progent's online support professionals offer a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on useful information to increase your capability to deal with downstream problems locally.
Reduced Dependence on Individual Service Providers
For network maintenance, small companies often rely on independent freelance consultants. While freelance consultants carry smaller internal costs than larger service firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of fallback personnel may force your company to go without assistance during an emergency. As your small business grows, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network is always up and running.
Build a Scalable Basis for Smooth Expansion
Small businesses often begin with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid fixes often get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. Such badly built systems need careful assessment, smart long-term planning, and broad-based IT expertise to upgrade to a system infrastructure able to offer the stable foundation to meet critical business demands and facilitate downstream growth.
Work with Problem Solvers Instead of Product Vendors
Small offices need guidance and technical education to navigate through an ever more complex maze of product alternatives capable of accelerating business growth and improving productivity. They do not need a network consultant who is motivated to resell a specific vendor's products. IT support and product sales can result in a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a small business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the best needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of technical expertise, refined remote support tools, and familiarity with corporate IT allow small businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Best Practices
Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of technical tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.
Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to allow minor problems to fester.
Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by every consultant to each client. The practice of documenting and organizing support activity allows more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
Remote Network Monitoring with Microsoft MOM
Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. This package allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.
Progent is one of the most qualified information technology consulting companies in Northern California for creating email and messaging systems based on Exchange 2000. Progent is skilled in helping small and mid-size companies get the full benefits of Microsoft Exchange 2000 under common scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of a new generation of high-end programs that can provide your business a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.
If you have a company information system with 10 to 50 desktop users, Progent's network outsourcing services save your organization from dependence on single independent consultant while giving you affordable and reliable access to high-quality network support. By delivering network consulting service when you need it, providing advanced expertise for critical applications, delivering unique support such as 24x7 server monitoring, and charging only for services you receive, Progent gives you an economical way for optimizing the business value of your small office network. Progent is the intelligent way for small organizations to build and support a robust and safe IT network and to have fast access to the experienced support ordinarily restricted to businesses who are able to support a sizeable in-house IT group.
E-Mail Guard from Postini offers constantly upgraded spam and virus blocking, content filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and service specialist. If your organization is too small to qualify for a standard Postini license, you can still get the use of Postini’s Perimeter Management services via Progent’s E-Mail Guard antispam and virus defense service offering. Progent’s expert e-mail protection consultants can show you how to create an email safety strategy that features anti-spam and virus defense services and policies.
Progent offers three essential types of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of authorized Microsoft and Cisco professionals gives your clients instant access to a reliable technical group with extensive experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's concentration is on earning the support Call Center a respected reputation as a solid contributor to business performance. Progent's goal is to fix rather than merely record problems.
With virtual servers, companies are able to operate many virtual servers on one actual server. Virtualization technology enables companies to enjoy all the advantages of server segmentation, but without the costs that goes with buying extra server hardware. Other key server management technologies include network monitoring utilities, Windows Server Update Services, and remote system management cards. Progent's professional server management specialists can help you in all areas of server virtualization and management to allow your company to cut costs and save time.
Progent’s wireless professionals can help small organizations plan, select, evaluate, configure and support secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a level of protection that equals or excels wired interfaces. Progent provides experience in wireless network products from Cisco Aironet, Proxim, and additional small business wireless vendors and can show you how to select and install the wireless connectivity solutions that match your business needs.
The open architecture of Microsoft Dynamics Great Plains makes it possible to develop custom applications that offer all of the basic capability of proven Microsoft GP solutions but also meet the particular needs of your business. With access to the Modifier that comes with MS Visual Basic for Applications, program designers can work with the most familiar development environment in the software industry to adapt Microsoft GP information views, create or edit business logic, define forms and reports, or extend integration with Microsoft Office applications. Progent's background with Microsoft .NET support, Microsoft SQL Server consulting, and programming projects with VBasic, XML and other software platforms make it possible to create custom business software and eCommerce solutions that work transparently with Microsoft Dynamics GP.
The service background of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft integration, ensures you success in identifying the edition and set up of Windows 2003 Server that aligns best with your company's strategy. Progent can also help you with planning, installing, managing and supporting powerful IT applications powered by Windows Server, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.
