Immediate Online Troubleshooting for Lincoln Computer Systems
Urgent Phone Consulting for Lincoln SystemsFor companies in Lincoln or anywhere in Nebraska, Progent provides online support for networks based on Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support lowers direct expenses since solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more with incidental costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike many online service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where quick repairs somehow end up as large tabs. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and proven methodologies which permit the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to connect to your company's system without violating corporate security.

Progent's advanced service database application includes comprehensive records describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of assistance provided to every client by any consultant. This history of problems and repairs is structured as a readily retrievable internal database that allows Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and formal partnerships with major vendors including Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' in-house support staff so Progent's online service specialists can determine the most efficient solutions promptly.

Remote technical support services provided by Progent to clients in Lincoln and anywhere in the state of Nebraska include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. These services cover all key aspects of information technology including email content filtering, security and compliance, backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight Systems Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight Systems Watch server and desktop automated management consulting.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the money or time to support an in-house Help Desk but who want quick communication with a dependable Call Center with professional phone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent addition to your current Helpdesk resources. Progent's Virtual Call Center can operate as a an escalation alternative for the toughest network problems, or be available in overflow instances when your regular support engineers are too busy.

    Progent's Call Center team of seasoned network professionals provides your workers in Lincoln or anywhere in the state of Nebraska rapid contact with a reliable network service resource with years of experience offering telephone-based support and online repair service for computer environments powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a major enabler of business performance, and Progent's intent is to solve instead of simply document network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers remote and in-depth engineering support and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Excel. To find out more information about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Lincoln, or anywhere in the state of Nebraska, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network support is proactive and automated. By anticipating potential problems before they cause full-scale emergencies, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
How Your Lincoln Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Lincoln or anywhere in the state of Nebraska, Progent's phone-based network support specialists are ready to provide expert and affordable system help whenever your organization requires it. Long experience providing online tech support has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Lincoln office has a local freelance support technician or maintains a full time organization that can deal with typical network problems, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected network emergencies or particularly complex integration problems.

Features of Progent's Remote Computer Support for Lincoln
Progent's online support, remote repair, system security expertise, and network administration services give offices in Lincoln or throughout the state of Nebraska unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system management, Progent's experts can provide your company world class IT support while permitting you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

  • Fast Telephone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Lincoln and is also ideal for networks in more remote areas of Nebraska that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going education.

  • Per Minute Rates to Minimize Costs
    Progent offers online support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for phone support and requires no ongoing retainer for services delivered during regular business hours. This protects you from paying big invoices for simple fixes.

  • Access to Cisco Certified Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent can provide help from on-staff specialists who have experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's basic support offerings include technology integration, MS Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts Group covers:
    Microsoft Dynamics GP Support and Programming
    Microsoft Office Project Support
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Help
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL 2016 Application Development and Microsoft SQL Server 2014 Software Development and Debugging
    Oracle Project Management and Software Development
    MySQL Management Support and Software Design
    Mac Consulting
    Amazon Marketplace Web Service Programming

    By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that match the unique requirements of your business.

  • Advanced Online Connectivity Software
    Protected remote access allows Progent's support professionals to observe precisely what your users see. This makes it easier to find fast solutions to problems that might otherwise demand a costly onsite visit. Sophisticated online connectivity software and expert engineers together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system tracking.

  • Compatibility with Leading VPN Gateways
    Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • Round-the-Clock Support for High System Availability
    For businesses with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high system availability.

  • Help Desk Services
    Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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