Immediate Online Troubleshooting for Lincoln Computer Networks
Fast Remote Support for Lincoln SystemsFor businesses in Lincoln or anywhere in the state of Nebraska, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to solve most information system problems quickly. Efficient support lowers immediate costs because service calls use up minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is particularly important for businesses that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you owe just for the services that you receive. In contrast to many remote support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick solutions manage to end up as big invoices. Progent's penchant for dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which allow the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your company's environment without breaching system security.

Progent's powerful service database application keeps detailed records describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance rendered to every Progent client by every Progent engineer. This database of trouble tickets and fixes is stored as an easily accessible support knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and formal partnerships with major vendors such as Cisco and Microsoft open up additional extensive technical support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.

Remote support services provided by Progent to companies in Lincoln and anywhere in the state of Nebraska include:

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Support
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the budget to support an internal Help Desk but who need quick access to an effective Call Center with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or enhancing your existing one, selecting or customizing Help Desk software to handle the particular requirements of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center team during high-demand events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of seasoned information technology experts gives your clients in Lincoln or anywhere in the state of Nebraska rapid assistance from an efficient technical support resource with extensive background offering telephone-based support and online troubleshooting for networks powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's goal is to solve rather than simply document network problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides online professional engineering support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more information on Progent's expertise, customization, and education services, see Progent's Applications Experts Team.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Lincoln, or anywhere in the state of Nebraska, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive and automated. By spotting looming trouble spots before they result in crashes, system monitoring can minimize inconvenient and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or environments that incorporate a variety of operating systems.
How Your Lincoln Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Lincoln or anywhere in the state of Nebraska, Progent's phone-based computer support specialists are ready to deliver professional and affordable system help whenever your organization requires it. More than 15 years of offering online repair services has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Lincoln business has a regular freelance consultant or employs a full time IT staff that know how to handle common network issues, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to deal with unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Computer Support for Lincoln
Progent's online support, remote troubleshooting, network security consulting, and system administration services give companies in Lincoln or anywhere in the state of Nebraska unparalleled leverage for your support investment. Whether you require occasional phone help and remote network repair or ongoing Help Desk Call Center services and system management, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth support for Microsoft’s leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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