Immediate Online Technical Support for Lincoln IT Networks
Fast Online Technical Support for Lincoln NetworksFor organizations located in Lincoln or anywhere in the state of Nebraska, Progent provides remote support for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent value because they possess the practical background and have access to the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions accumulate minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike typical remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from situations where speedy. minor solutions manage to end up as big bills. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and field-proven processes that ensure the highest level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to access your company's computer system remotely without violating network security.

Progent's advanced technical support reporting application stores detailed documentation for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of services delivered to every Progent client by any Progent consultant. This archive of anomalies and responses is structured as a quickly accessible support database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and formal partnerships with important technology companies including Cisco and Microsoft open up additional vast support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to find the most efficient resolutions quickly.

Remote technical services offered by Progent to companies in Lincoln and throughout the state of Nebraska include:

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to support an internal Call Center but who want fast access to a dependable Help Desk Call Center with proficient phone support plus the ability to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your existing organization, selecting or modifying Call Center software to address the particular demands of your corporation, or providing temporary phone support staff to supplement your internal Help Desk Call Center team during demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts provides your workers in Lincoln or anywhere in the state of Nebraska rapid communication with a reliable support resource with substantial experience delivering phone consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a significant driver of business efficiency, and Progent's target is to solve rather than merely record IT problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group offers phone-based professional consulting expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and Office Excel. To read more information concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Network and Server Monitoring Support
    Progent can provide companies in Lincoln, or anywhere in the state of Nebraska, remote network monitoring services based on Microsoft System Center Operations Manager, configured by Progent to fit your environment so that your IT support is proactive and automated. By spotting potential problems before they expand into full-scale emergencies, automated monitoring can head off inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or environments based on a variety of platforms.
How Your Lincoln Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Lincoln or throughout the state of Nebraska, Progent's online computer support engineers are ready to provide professional and economical IT support whenever your company has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Lincoln business has a local freelance consultant or employs an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Businesses in Lincoln
Progent's online network troubleshooting services allow your Lincoln business to enjoy the benefits of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive greater business value by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Lincoln or anywhere in Nebraska, nearby computer service resources, whether represented by outside consultants or a full-time maintenance staff, can take care of the majority of network problems. On the other hand, IT crises might strike when your regular support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual support people. In these cases, Progent's on-call service professionals give you a convenient, fast, and affordable way to supplement your local resources and to transfer useful information to improve your capability to deal with future issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance service people carry smaller overhead than larger consulting firms and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often start with an IT architecture implemented on a modest budget. Lacking a scalable framework, band-aid repairs often get piled onto a weak foundation. When a company grows, reliability and scalability issues can impede the success of the organization. These poorly built systems need careful analysis, smart long-term planning, and extensive IT knowledge to evolve to a system architecture able to provide the stable foundation to handle critical business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complex maze of product alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of IT experience, refined support software, and familiarity with enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the forefront of IT support, performing a broad variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you pay only for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to every client. The discipline of detailing and archiving support activity results in more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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