Fast Online Troubleshooting for Lincoln IT Networks
Urgent Online Technical Support for Lincoln NetworksFor businesses located in Lincoln or anywhere in the state of Nebraska, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value because they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of information system issues quickly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with indirect costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to many remote support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions manage to end up as large invoices. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and proven processes which ensure the maximum level of efficiency for online consulting and repair for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your environment without breaching system security.

Progent's proven service reporting application keeps thorough records for the support that Progent's customers have received. Progent's team consultants have access to the history of assistance provided to each Progent customer by any Progent consultant. This archive of anomalies and repairs is structured as a quickly retrievable internal database that enables Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts can arrive at the best solutions in the least time.

Remote technical support services offered by Progent to businesses in Lincoln and throughout the state of Nebraska include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the budget to assemble and manage an internal Help Desk but who want fast communication with a reliable Call Center with proficient phone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent addition to your existing Helpdesk team. Progent's Virtual Help Desk can operate as a an escalation alternative to handle complex technical challenges, or be available in overflow circumstances when your regular resources are too busy.

    Progent's Help Desk Call Center staff of veteran network consultants offers your clients in Lincoln or anywhere in the state of Nebraska instant contact with an efficient technical support resource with extensive experience delivering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's aim is to solve instead of just annotate IT problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Lincoln, or anywhere in the state of Nebraska, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so your IT maintenance is proactive and automated. By uncovering potential problems before they cause full-scale emergencies, proactive monitoring can head off stressful and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a mix of OS platforms.
How Your Lincoln Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Lincoln or throughout the state of Nebraska, Progent's online network support specialists are ready to provide effective and cost-effective system support the moment your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair network problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Lincoln office has a regular independent consultant or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to resolve sudden network emergencies or especially tough integration problems.

Details of Progent's Remote Network Support for Lincoln
Progent's phone support, Internet-based repair, system security consulting, and system administration services give companies in Lincoln or throughout the state of Nebraska the greatest leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, refined support software, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the front lines of network support, executing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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