Immediate Remote Help for Lincoln Computer Networks
Fast Remote Technical Support for Lincoln NetworksFor organizations located in Lincoln or anywhere in the state of Nebraska, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide exceptional leverage because they have the real-world experience and have access to the advanced tools necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves even more with incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. Unlike many online support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where quick fixes manage to end up as large invoices. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies that permit the maximum level of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your system without breaching corporate security.

Progent's powerful service reporting system stores extensive documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support rendered to every Progent customer by any Progent consultant. This history of anomalies and fixes is structured as an easily retrievable proprietary database that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow fast access to vendors' in-house support staff so Progent's online consulting experts can arrive at the most efficient solutions promptly.

Remote support services offered by Progent to businesses in Lincoln and throughout the state of Nebraska include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the budget to build and maintain an in-house Help Desk Call Center but who need fast communication with an effective Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your current one, identifying or customizing Help Desk Call Center application software to meet the special needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Help Desk team to deal with unusually busy scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts gives your workers in Lincoln or anywhere in the state of Nebraska instant assistance from a reliable technical support group with years of experience delivering telephone-based support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a key contributor to company efficiency, and Progent's policy is to resolve and not merely document technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based advanced consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and MS Office Excel. To learn additional information on Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Lincoln, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so your network support is proactive and automated. By uncovering potential problems before they expand into network outages, system monitoring can minimize stressful and expensive network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or systems powered by a combination of operating systems.
How Your Lincoln Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Lincoln or throughout the state of Nebraska, Progent's online computer support specialists can provide expert and affordable system help whenever your organization has to have it. Long experience providing remote tech support has led to Microsoft Gold Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost time associated with in-person service visits.

Even if your Lincoln business has a local freelance support technician or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft certified engineers can offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the time or the knowledge to address sudden system crises or particularly challenging integration problems.

Features of Progent's Online Computer Services for Lincoln
Progent's online support, remote repair, network security expertise, and network management services give businesses in Lincoln or anywhere in the state of Nebraska unparalleled leverage for your IT budget. Whether you need one-time phone support and remote network repair or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

  • Fast Telephone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Lincoln and is also ideal for customers in more remote areas of Nebraska that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and on-going education.

  • By the Minute Rates to Reduce Costs
    Progent provides online support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for online help and asks for no ongoing subscription fee for services provided during normal business hours. This saves you from facing big bills for quick fixes.

  • Access to Cisco Network Design Specialists
    As a Registered Partner for Cisco, Progent offers access to authorized professionals with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's core consulting services consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide in-depth consulting expertise for critical business applications. Support available from the Application Experts Group includes:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project and Project Online Training
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Support
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    SQL Server 2016 Application Development and Microsoft SQL 2014 Software Programming and Debugging
    Oracle Management and Software Programming
    MySQL DBA Services and Software Development
    Mac Support
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By providing a full service centralized source for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your company.

  • Advanced Online Connectivity Tools
    Secure online connectivity allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require a costly onsite service call. State-of-the-art remote connectivity software and expert engineers combine to enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.

  • Compatibility with Popular VPN Products
    Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.

  • 24-hour Service for Maximum System Uptime
    For offices with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk support programs are designed specifically for budget-constrained offices whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation capability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of IT expertise, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Line of Server Platforms
    Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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