Immediate Online Troubleshooting for Lincoln IT Networks
Urgent Remote Technical Support for Lincoln NetworksFor businesses in Lincoln or anywhere in Nebraska, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide excellent leverage because they have the practical background and are equipped with the sophisticated technology needed to resolve most network issues rapidly. This reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you actually get. In contrast to many remote service firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into major bills. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and proven methodologies which promote the maximum level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to access your company's environment remotely without compromising system security.

Progent's powerful technical support database system maintains detailed documentation describing all support that Progent's customers have received. Progent's staff engineers have access to the records of assistance rendered to each Progent customer by every engineer. This database of problems and responses is organized as a conveniently accessible support database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with key vendors such as Cisco and Microsoft make available additional massive technical databases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting experts are able to arrive at the best resolutions in the least time.

Remote services offered by Progent to clients in Lincoln and anywhere in the state of Nebraska include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for businesses who lack the money or time to create an internal Help Desk Call Center but who need quick communication with an effective Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk software products to address the unique demands of your company, or providing temporary online personnel to work with your existing Call Center group to deal with high-demand situations such as software migrations, major updates, or rolling out new business software.

    Progent's Call Center staff of experienced information technology experts gives your computer users in Lincoln or anywhere in the state of Nebraska fast assistance from a large technical support resource with extensive background offering telephone-based help and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's goal is to resolve instead of simply document IT issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Lincoln, or anywhere in the state of Nebraska, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive rather than reactive. By anticipating looming issues before they result in network outages, system monitoring can avoid inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
How Your Lincoln Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Lincoln or anywhere in the state of Nebraska, Progent's phone-based computer support specialists can deliver expert and economical system support the instant your organization needs it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Lincoln business has a regular independent support technician or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Support for Lincoln
Progent's online support, Internet-based repair, network security consulting, and system administration services offer businesses in Lincoln or throughout the state of Nebraska unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your business world class IT support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the forefront of network service, performing a wide range of IT tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a support engineer with proven methods for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you are billed only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to permit less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by each staff member to each client. The practice of documenting and organizing service records results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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