Fast Remote Technical Support for Lincoln Computer Networks
Urgent Online Help for Lincoln NetworksFor companies in Lincoln or anywhere in Nebraska, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you receive. Unlike many remote support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where quick solutions manage to turn into major tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies that permit the highest level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your network remotely without breaching network security.

Progent's sophisticated customer support reporting system maintains extensive documentation for all support that Progent's customers have received. Progent's staff engineers have access to the details of services provided to each Progent customer by any Progent consultant. This database of trouble tickets and solutions is organized as a readily accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.

Remote support available from Progent to customers in Lincoln and throughout the state of Nebraska include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the money or time to create an in-house Call Center but who require fast access to an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or improving your existing organization, selecting or enhancing Help Desk software products to address the particular demands of your business, or providing temporary online staff to supplement your in-house Call Center team to handle unusually busy situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of veteran network professionals gives your computer users in Lincoln or anywhere in the state of Nebraska instant communication with an efficient network service resource with substantial background delivering phone help and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a key enabler of company performance, and Progent's target is to solve rather than just record technical issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply remote professional engineering expertise and training in specific application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. For more information on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Lincoln, or anywhere in the state of Nebraska, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your computer support is proactive rather than reactive. By anticipating emerging problems before they cause full-scale emergencies, system monitoring can ward off disruptive and costly network failures. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or networks that support a mix of OS platforms.
How Your Lincoln Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Microsoft, Mac OS X, or Linux environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Lincoln or throughout the state of Nebraska, Progent's phone-based computer support engineers can deliver professional and cost-effective system help the moment your organization needs it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Lincoln organization deals with a local independent consultant or employs an in-house IT staff that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to handle unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Lincoln
Progent's online IT consulting services allow your Lincoln organization to experience the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire added business worth by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most companies in Lincoln and throughout Nebraska, local computer service providers, whether made up of outside consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, serious problems may strike when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service technicians. In these cases, Progent's on-call service professionals give you a convenient, fast, and economical way to augment your local help and to transfer valuable knowledge to increase your capability to resolve future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller businesses commonly depend on individual freelance consultants. While independent service people have less overhead than larger consulting organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your network expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support experts to insure your network remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Companies typically start with an IT architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such badly built environments require careful assessment, smart long-term planning, and extensive technical expertise to upgrade to a system infrastructure able to offer the solid foundation to handle critical business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller companies need advice and technical training to navigate through an ever more complex maze of technology options capable of accelerating business growth and enhancing productivity. These companies do not need a network engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical knowledge, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the front lines of network support, performing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be forced to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every staff member to each client. The discipline of detailing and organizing support records allows more efficient support and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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