Immediate Phone Support for Lincoln UNIX or Linux NetworksFor small companies located in Lincoln or anywhere in Nebraska, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online technical support engineers offer excellent leverage because they have the real-world experience and the advanced technology to resolve most network problems rapidly. This reduces direct costs since solutions require fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from scenarios where fast solutions somehow turn into substantial bills. Progent's penchant for disposing of technical issues quickly translates into your company saving money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies which allow the maximum degree of effectiveness for online engineering help and repair for small and midsize company IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to connect to your network remotely without violating corporate security.

Progent's highly evolved technical support database system includes extensive histories of all support that Progent's customers have received. Progent's authorized consultants have access to the details of services delivered to each Progent customer by every Progent engineer. This archive of anomalies and repairs is structured as an easily exploitable proprietary database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other vast support databases and permit fast access to manufacturers' internal support staff with the result that Progent's online service experts are able to find the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Lincoln or anywhere in Nebraska or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive array of disciplines. This breadth of IT skills allows Progent's consultants to resolve practically any problem that may occur in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support businesses with multi-OS networks, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical services available from Progent to small businesses in Lincoln and throughout the state of Nebraska include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a broad array of computer technology such as system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's team-based methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Lincoln, NebraskaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with the most complex issues encountered in network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent value because their depth of expertise permits them to fix the most complex problems rapidly. In typical cases, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Few support firms make CCIEs accessible to support small and mid-size companies. Progent can provide quick phone access to a CCIE so you can get urgent support for severe network issues that are impacting business efficiency but are outside the scope of your local network maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system via advanced on-line troubleshooting tools to provide quick, safe, and economical diagnosis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Certified Windows Support
    MS Windows Experts for Lincoln, NebraskaProgent's Microsoft-qualified remote support experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2017 Linux integration support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote PC desktop support services such as Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Qualified Network Security Professionals for Lincoln, NebraskaProgent's certified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate quickly following a serious penetration. Security consulting services offered by Progent cover thorough security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile communication; securing your email system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting services to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract projects that small businesses frequently request. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are designed for smaller organizations who lack the budget to support an internal Help Desk Call Center but who need fast response from an efficient Call Center with professional phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent extension of your established Helpdesk organization. Progent's Virtual Call Center can operate as an escalation resource for the most difficult computer system issues, or be ready in overflow instances when your other support engineers are swamped.

    Progent's Call Center consulting support can aid you in creating an effective new Call Center or improving your established one, identifying or modifying Help Desk application software to meet the unique demands of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk resources to deal with demanding scenarios such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network experts provides your clients in Lincoln or anywhere in the state of Nebraska instant contact with an efficient support resource with years of experience delivering telephone-based help and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of business performance, and Progent's intent is to resolve rather than simply record network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts staff can supply remote professional engineering expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and Office Excel. To find out more about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac professionals can support the creative facets of Macintosh computing by providing phone-based consulting support and education in imaging, sound, and video. Progent's support professionals offer help in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio or video or integrating an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Lincoln, or anywhere in the state of Nebraska, remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they cause crashes, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of OS platforms.

How Your Lincoln Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.

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