UNIX and Linux Remote Technical Support for Lincoln Small Business Information Networks
For small and midsize businesses located in Lincoln or anywhere in the state of Nebraska, Progent offers 24x7 remote support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support services offer excellent value because they have the practical background and the sophisticated technology to solve most network issues quickly. This lowers immediate expenses since service calls take up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating network downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving money.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of customized tools and proven processes that ensure the maximum level of efficiency for online engineering help and troubleshooting for small and midsize company information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to communicate with your environment remotely without violating corporate security.
Progent's proprietary service reporting system keeps thorough documentation for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to each client by any Progent engineer. This history of anomalies and fixes is structured as a conveniently exploitable proprietary knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other massive technical databases and to manufacturers' internal support staff so that Progent's online consulting experts are able to come up with optimal solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Mac OS X Network Support. Assistance from Progent
To initiate Progent's phone services in Lincoln or anywhere in Nebraska or to learn more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online support experts offer credentials in an extensive array of products and technologies. This wide range of capability permits Progent's consultants to resolve almost any problem likely to take place in a small or midsize business network. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To support companies with multi-operating system networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP engineers.
Remote support services Offered by Progent to companies in Lincoln and throughout the state of Nebraska include:
UNIX/Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services cover a wide array of information technology such as network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from legacy applications to MS Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance resolving problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving The Cisco CCIE certification is the top recognition for networking engineers, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle the most difficult challenges surrounding network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an excellent value since their broad expertise enables them to fix the most complex problems quickly. In common cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few service providers make CCIEs available to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco Systems authorized CCIE so your company can receive timely assistance for complex network problems that are impacting business efficiency but are outside the comfort zone of your regular network service resources. Progent's CCIE engineers can communicate with your environment by means of sophisticated on-line support technology to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs have consulting for the complete line of Cisco's market leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network products.
Authorized MS Windows Support Progent's Microsoft-certified remote service experts can provide computer system troubleshooting and IT assistance for all Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner consulting firm and can offer your company the expertise of consulting professionals who can show you how to integrate, support and administer the entire suite of MS Servers such as MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Qualified System Security Experts Progent's qualified CISM and CISSP security consultants offer a range of system protection services to improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly following a serious breach. Security solutions available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs that small companies often request. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick access to an effective Help Desk with professional phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progent’s Virtual Help Desk is designed for larger companies and serves as a transparent extension of your established Helpdesk team. Progent's Virtual Call Center can operate as a an escalation option to handle the toughest network challenges, or be ready in overflow circumstances when your other support engineers are too busy.
Progent's Call Center consulting support can support you in building an effective new Call Center or enhancing your established one, evaluating or customizing Help Desk Call Center application software to meet the unique demands of your company, or providing temporary online staff to reinforce your in-house Help Desk group during high-demand events such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology consultants gives your clients in Lincoln or anywhere in the state of Nebraska immediate communication with a reliable support resource with years of experience delivering phone help and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's aim is to solve and not merely annotate IT problems.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides remote and in-depth consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Office Word, and MS Office Excel. To read additional information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the artistic elements of Apple Mac computing by providing remote consulting services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Lincoln, or anywhere in the state of Nebraska, remote network monitoring services powered by Microsoft Operations Manage (MOM), enhanced by Progent to fit your business so your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they expand into crashes, proactive monitoring can ward off stressful and costly network breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or systems based on a mix of operating systems.
How Your Lincoln Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or send email to information@progent.com.
Progent offers several basic types of Helpdesk services : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of authorized Microsoft experts gives your clients instant access to a dependable support group with extensive experience delivering phone support and online troubleshooting for networks powered by Microsoft products. Progent's concentration is on giving the support Helpdesk a respected image as a solid contributor to company performance. Progent's target is to fix rather than simply record problems.
Progent's Cisco-authorized network consultants can help you design an economical, fault tolerant Internet connection architecture that can deliver 24x7 Internet access through a broad array of fault tolerant Internet network technologies including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to utilize the most current technology for high availability Internet connectivity to build an affordable, fully redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet connections.
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server that are best aligned to your business needs.
Progent's Microsoft qualified engineers can provide expert support for enterprise-wide implementations of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-site Exchange rollouts or upgrades and can provide onsite personnel to help enterprises with installations of Exchange Server 2007 in the San Francisco Bay Area or any area covered by Progent's consultants.
Systems Management Server 2003 offers added functionality for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs lower the net operational expense of managing and deploying software products by making it simpler to copy system images, manage mobile devices, and run management tools. In addition to advising you about ways to save management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can minimize cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to define efficient processes and policies to manage handheld computers and smart portable phones so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security strategy that incorporates standards, procedures and IT products to keep your IT network protected.
For organizations with a combination of Mac and Windows-powered desktops, Microsoft offers two products for running Windows-compatible programs on Apple computers: VirtualPC and Remote Desktop Connection Client. Progent's Apple-certified Macintosh consultants can help you set up VirtualPC for Mac or Remote Desktop Connection Client for Mac so you can operate Windows applications on Macintosh workstations.
Sales Office Technology Consulting Services IT Consultant
Years of experience delivering Microsoft expertise and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that need network help with the responsiveness common to with small firms but which offers professional client interaction, complete documentation, and adherence to enterprise IT protocols. If your enterprise maintains a branch office situated anywhere in California or any region served by Progent's consultants, Progent can provide a broad array of in-person and remote network consulting services and network design expertise.
Progent's Mac and Microsoft Windows support experts can show you how to combine Mac and Windows computers into cohesive networks with resource sharing and workgroup support. Enabling productive co-existence among a variety of servers and workstations powered by Apple OS X and Windows requires broad knowledge of and experience with Mac and Microsoft technology. Progent's qualifications in Microsoft and Macintosh consulting makes it possible to offer world class assistance to companies that depend on these platforms to maintain their competitive advantage.
Progent's certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple offices, remote users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to assist your company in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without adversely limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.
Progent's Virtual Help Desk Call Center support services are a seamless extension of your in-house IT support staff. This can include advanced call center services such as a special telephone number with customer-specific greeting. Progent can also send calls directly to staff members who are specially provisioned and trained to handle your needs. In addition, Progent's Help Desk professionals can manage trouble tickets from any client trouble ticket software for smooth integration with your in-house support services organization. Benefits of Progent's Virtual Computer Support Helpdesk services include high-end Microsoft and Cisco Help Desk expertise the moment you call, seamless expansion of your internal support staff, front-line support for urgent client issues, and by-the-minute billing.
Progent's certified ISA Server consultants have extensive backgrounds creating Microsoft-based security designs for IT networks with multiple locations, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company plan and implement an installation of ISA Server 2004 that supports your IT security requirements without limiting your productivity.
Progent’s Microsoft certified consultants provide a range of consulting services for Great Plains. Microsoft Dynamics GP is a Microsoft financial package and corporate management tool built, like all Microsoft accounting tools, on the scalable and popular foundation of Windows technology. Microsoft Dynamics Great Plains 10.0, the most recent edition of Microsoft financial products in the Great Plains Accounting line, provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Great Plains is easy to install and configure, and with its segmented approach you can purchase only the functions you currently need, with the option to expand users and increase functionality in the future. Progent’s Microsoft Dynamics Great Plains Software consulting experts can show you how to deploy, customize and manage Microsoft Dynamics GP 10.0 and also older versions of Great Plains including Great Plains 9.0 and Microsoft Great Plains 8.0.
E-Mail Guard is a comprehensive service for blocking spam and virus attacks. E-Mail Guard addresses the security and management of corporate email by offering continually updated spam and virus filtering, policy management, content testing, and defense against email-borne directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, management and reporting utilities as well as outgoing email filtering to help you troubleshoot your email system and specify and regulate corporate email policy.
Cisco's security and remote connection technology for small businesses offer a complete range of easy-to-administer security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco wireless appliances, and additional Cisco security technologies that align best with your company goals.
For small and midsize businesses located in Lincoln or anywhere in the state of Nebraska, Progent offers 24x7 remote support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security design and diagnostic jobs.
The Cisco CCIE certification is the top recognition for networking engineers, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle the most difficult challenges surrounding network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an excellent value since their broad expertise enables them to fix the most complex problems quickly. In common cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Progent's Microsoft-certified remote service experts can provide computer system troubleshooting and IT assistance for all Microsoft server and application technology. Progent is a 
Progent's qualified CISM and CISSP security consultants offer a range of system protection services to improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly following a serious breach. Security solutions available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
