Fast Remote Technical Support for Lincoln Information Networks
Fast Online Support for Lincoln SystemsFor organizations located in Lincoln or anywhere in Nebraska, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's remote support engineers provide excellent value because they possess the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems quickly. This reduces immediate costs because solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting expertise is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor solutions manage to turn into substantial bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized tools and field-proven processes that allow the highest level of effectiveness for online engineering help and repair for computer systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to connect to your network remotely without violating system security.

Progent's proven customer support database application maintains detailed histories describing the service that Progent's clients have received. Progent's team engineers have the benefit of the records of all help rendered to each client by every consultant. This history of trouble tickets and fixes is stored as an easily searchable proprietary knowledge base that allows Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's online service experts can find the best solutions in the least time.

Online support provided by Progent to companies in Lincoln and anywhere in the state of Nebraska include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the resources to assemble and manage an in-house Call Center but who want fast response from an efficient Call Center with proficient phone assistance as well as the ability to escalate complex problems to advanced consultants.

    Progent's Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk Call Center software products to address the unique needs of your corporation, or adding temporary phone support personnel to work with your internal Help Desk group to handle unusually busy events like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology professionals offers your computer users in Lincoln or anywhere in the state of Nebraska immediate communication with an efficient network service group with extensive background providing phone help and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company success, and Progent's goal is to fix instead of simply annotate IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online advanced consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft applications including CRM, MS Project, MS Word, and Microsoft Excel. For more concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Lincoln, or anywhere in the state of Nebraska, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By anticipating emerging issues before they expand into downtime, automated monitoring can ward off disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks based on a variety of operating systems.
How Your Lincoln Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote support with Windows, Mac OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Lincoln or throughout the state of Nebraska, Progent's phone-based network support engineers are ready to provide expert and cost-effective system help the instant your organization has to have it. More than a decade of offering online tech support has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Lincoln company works with a local independent support technician or employs an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to fix sudden network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Lincoln
Progent's remote network troubleshooting services enable your Lincoln business to enjoy the benefits of on-call, expert network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site support resources
    For most offices in Lincoln and throughout Nebraska, nearby computer service resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, major troubles might strike when local support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call support professionals provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to improve your ability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller companies commonly depend on individual freelance service providers. Although freelance service people carry less overhead than larger support companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your company to go without help during an IT crisis. As your network expands, system downtime and trouble with critical software are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service experts to insure your network remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations typically begin with an IT system created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the success of the business. Such badly designed systems need careful analysis, smart strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses require advice and technical education to navigate through an increasingly complicated array of technology alternatives capable of promoting business success and enhancing productivity. They do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of IT service, executing a broad range of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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