Fast Remote Troubleshooting for Lincoln IT Networks
Fast Online Help for Lincoln SystemsFor businesses located in Lincoln or anywhere in Nebraska, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. This lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is especially valuable for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick repairs manage to turn into big bills. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized tools and field-tested processes that permit the maximum degree of efficiency for remote technical support and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to link to your environment remotely without violating network security.

Progent's powerful technical support database system keeps thorough documentation of the support that Progent's clients have received. Progent's team consultants have the benefit of the details of all help delivered to every Progent customer by any Progent engineer. This archive of anomalies and repairs is organized as a conveniently accessible internal knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft open up other massive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting specialists can determine the best solutions promptly.

Online technical services offered by Progent to companies in Lincoln and anywhere in the state of Nebraska include:

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick response from a reliable Call Center with proficient telephone support as well as the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve the most difficult technical challenges, or be ready in those circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Lincoln or anywhere in the state of Nebraska instant communication with a large technical support group with extensive background providing phone help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of business success, and Progent's goal is to solve rather than just report technical issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online professional consulting expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. For more information on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Lincoln, or anywhere in the state of Nebraska, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so that your IT support is proactive rather than reactive. By uncovering looming problems before they grow into network outages, proactive monitoring can avoid stressful and costly network crises. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or networks powered by a variety of OS platforms.
How Your Lincoln Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Lincoln or anywhere in the state of Nebraska, Progent's phone-based network support engineers can deliver effective and economical IT help whenever your business requires it. More than 15 years of offering online repair services has earned Microsoft Gold status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Lincoln office works with a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Services for Lincoln
Progent's phone support, remote troubleshooting, network security expertise, and system administration services offer offices in Lincoln or throughout the state of Nebraska unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your office world class network support while permitting you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's online help program include:

  • Fast Phone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Lincoln and is also ideal for networks in geographic areas of Nebraska that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and continuing training.

  • Per Minute Billing to Minimize Expenses
    Progent offers remote support on a per-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone support and imposes no ongoing retainer for services delivered during regular business hours. This saves you from paying big bills for simple fixes.

  • Availability of Cisco Network Design Professionals
    As a Certified Partner for Cisco, Progent offers help from on-staff specialists who have skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Team
    Progent's basic consulting services include technology integration, MS Exchange Server expertise, network security planning, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting support in specific business applications. Help offered by the Application Experts Team covers:
    Dynamics GP Consulting and Customization
    MS Project and Project Online Expertise
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Design and Microsoft SQL Server 2014 Software Development and Debugging
    Oracle DBA Services and Software Programming
    MySQL DBA Services and Software Programming
    Apple Macintosh Help
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By offering a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that match the unique requirements of your company.

  • Advanced Online Connectivity Tools
    Protected remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand an expensive personal service call. Effective online connectivity tools and experienced engineers together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite support and automated system monitoring.

  • Support for Popular VPN Products
    Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.

  • 24-hour Service for Maximum System Uptime
    For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained companies whose workers need instant recourse to a Help Desk service with effective telephone support and complete escalation ability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of IT expertise, refined remote support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the forefront of network service, executing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not only expert technical help, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each staff member to every client. The practice of documenting and organizing support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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