Even if your Lincoln office works with a regular independent support technician or employs an in-house organization that know how to deal with the majority of network issues, Progent’s Microsoft certified consultants provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to handle unexpected system emergencies or especially complicated integration projects.

Details of Progent's Remote Network Support for Lincoln
Progent's online support, Internet-based repair, system security consulting, and system administration services give small businesses in Lincoln or anywhere in the state of Nebraska the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's experts can deliver your small business world class network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help services include:

• Fast Telephone Access to Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small businesses in Lincoln and is also ideal for customers in geographic regions of Nebraska that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and on-going education.

• Per Minute Billing to Minimize Costs
  Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for online support and requires no monthly retainer. This protects you from paying big bills for simple fixes.

• Access to Cisco Network Infrastructure Specialists
  As a Registered Partner for Cisco, Progent offers the services of authorized professionals with expertise in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for local and remote networking.

• Application Experts Group
  Progent's core support services consist of technology integration, MS Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting support in specific business applications. Support available from the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft Dynamics CRM Help
  • Microsoft Project Expertise
  • Microsoft Excel Programming
  • MS Word Support
  • Crystal Reports, Microsoft Office Access, and FRx Programming
  • UNIX, Linux and Solaris Support
  • Apple Mac Consulting
  By providing a convenient one-stop resource for IT generalists and specialists, Progent can tailor timely, affordable, and thorough information technology solutions that meet the specific requirements of your company.

• State of the Art Online Connectivity Tools
  Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick solutions to issues that might otherwise require a costly personal visit. State-of-the-art online connectivity tools and expert technicians together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and automated system tracking.

• Compatibility with Mainstream VPN Gateways
  Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.

• Round-the-Clock Service for Maximum System Availability
  For small businesses with line-of-business applications, Progent offers 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce high system availability.

• Help Desk Call Center
  Progent's Help Desk support services are intended specifically for budget-conscious small offices whose workers need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.

Advantages of Progent's IT Support for Small Companies in Lincoln
Progent's online support services enable your City# small business to enjoy the advantages of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:

• Convenient remote expansion of your local support resources
  With most small companies in Lincoln or anywhere in Nebraska, local computer support resources, whether consisting of independent consultants or a full-time IT staff, can handle typical technical problems. However, IT crises might strike when your regular resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support people. In these situations, Progent's online service professionals provide a convenient, quick, and economical solution to supplement your local help and to pass on valuable knowledge to increase your ability to deal with future problems locally.

• Less Reliance on Freelance Service Providers
  For IT support, small companies commonly rely on independent freelance consultants. While freelance service people have less overhead than larger service firms and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the absence of fallback personnel may force your business to wait for assistance during an emergency. As your network expands, system unavailability and trouble with vital software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve support experts to insure your network stays available.

• Build a Scalable Foundation for Smooth Expansion
  Small companies typically begin with an information system created on a shoestring budget. Lacking a robust framework, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These badly built systems require proper analysis, intelligent long-term planning, and wide technical expertise to upgrade to a network infrastructure able to provide the solid foundation to meet vital business demands and simplify future expansion.

• Work with Problem Solvers Instead of Product Resellers
  Small organizations require advice and technical education to navigate through an ever more complex maze of technology alternatives capable of promoting business growth and enhancing productivity. These companies do not need a network consultant who is attempting to sell a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a small business. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT background, refined remote support tools, and familiarity with enterprise networking allow small businesses to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over=stretched in-house IT help.

Progent adds value by providing:

• In-depth Expertise in Microsoft's Complete Range of Server Platforms
  Progent offers in-depth expertise for Microsoft’s leading server platforms with services that include Microsoft Windows Server 2003 expertise, Microsoft Windows 2000 Server upgrades, Windows NT migration, Exchange Server 2003 integration, Microsoft Exchange 5.5 Server and Exchange 2000 Server upgrades, and SQL Server help.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, at the front lines of IT service, executing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to repair real-world network problems efficiently.

• Value Pricing
  Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large bills for fast solutions so you won't be forced to permit simple problems to fester.

• Complete Records of Delivered Services
  Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every consultant to each customer. The discipline of detailing and archiving support records results in more effective support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. This package allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.

How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, visit Immediate Urgent Support.