Fast Remote Support for Lincoln IT Networks
Urgent Online Consulting for Lincoln NetworksFor companies located in Lincoln or anywhere in Nebraska, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they possess the practical background and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you owe just for the support that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor fixes somehow end up as substantial bills. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested processes which permit the highest degree of efficiency for online consulting and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to interface to your computer system without violating system security.

Progent's advanced customer support reporting system stores detailed records for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services provided to every client by any engineer. This database of problems and solutions is stored as a conveniently retrievable support database that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close partnerships with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online service specialists are able to come up with the most efficient solutions promptly.

Remote support available from Progent to clients in Lincoln and anywhere in the state of Nebraska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. ProSight managed services cover all key aspects of modern networking such as email content filtering, security and compliance, backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight Systems Watch server and desktop management services.

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for companies who don't have the budget to support an internal Help Desk but who want fast communication with a reliable Help Desk with professional phone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless supplement to your existing Help Desk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the most difficult technical challenges, or be available in those situations when your ordinary resources are swamped.

    Progent's Help Desk team of experienced information technology experts provides your customers in Lincoln or anywhere in the state of Nebraska rapid access to a dependable technical support resource with years of background providing telephone-based support and online diagnostics for networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a significant enabler of business success, and Progent's target is to resolve rather than merely document IT problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team offers remote professional consulting expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for Microsoft applications including CRM, Office Project, Microsoft Office Word, and MS Office Excel. For more concerning Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Lincoln, or anywhere in the state of Nebraska, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so that your computer support is proactive rather than reactive. By detecting looming problems before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or environments that support a mix of platforms.
How Your Lincoln Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Lincoln or anywhere in the state of Nebraska, Progent's online computer support engineers are ready to provide effective and cost-effective IT help whenever your company has to have it. Long experience delivering remote tech support has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Lincoln business has a regular independent support technician or maintains a full time organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the knowledge to resolve unexpected system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Companies in Lincoln
Progent's online network troubleshooting services allow your Lincoln company to realize the advantages of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most businesses in Lincoln or anywhere in Nebraska, nearby network support resources, whether made up of freelance consultants or an internal IT staff, can handle the majority of technical issues. On the other hand, IT crises can spring up when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local service personnel. In these situations, Progent's on-call service professionals offer an easy, quick, and economical solution to augment your local resources and to transfer useful knowledge to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. Although freelance consultants have less internal costs than larger service organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may force your business to go without help during an emergency. As your company expands, network unavailability and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service expertise to insure your IT system stays available.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These badly built systems require proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can provide the stable foundation to meet current business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices require guidance and technical education to navigate through an ever more complex array of product alternatives capable of promoting business growth and enhancing efficiency. They hardly need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined product rather than the true needs of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, in the trenches of network service, executing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only expert IT skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every staff member to every customer. The practice of detailing and organizing service activity results in more efficient support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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