Fast Online Help for Lincoln Computer Networks
Urgent Remote Support for Lincoln SystemsFor organizations located in Lincoln or anywhere in Nebraska, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's remote support experts provide excellent leverage because they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. This reduces direct costs since service calls use up fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for organizations that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast repairs somehow end up as substantial invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your system without breaching network security.

Progent's proven customer support database system includes comprehensive records for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support rendered to every client by every consultant. This archive of issues and repairs is structured as an easily accessible support database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and permit priority access to vendors' internal product engineers so Progent's remote consulting experts are able to determine optimal resolutions quickly.

Remote support offered by Progent to customers in Lincoln and anywhere in the state of Nebraska include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight line of IT management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the money or time to assemble and manage an internal Help Desk but who need quick communication with an effective Help Desk with proficient telephone support as well as the ability to escalate complex problems to advanced consultants.

    Progent's Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software products to handle the special requirements of your business, or providing occasional phone support personnel to work with your existing Call Center team to deal with demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Lincoln or anywhere in the state of Nebraska quick contact with a large support group with extensive background delivering telephone-based help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's aim is to fix instead of just report IT problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To learn more concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Lincoln, or anywhere in the state of Nebraska, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your IT support is proactive rather than reactive. By spotting possible problems before they evolve into network outages, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Microsoft environments, or environments that incorporate a mix of platforms.
How Your Lincoln Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Lincoln or anywhere in the state of Nebraska, Progent's online computer support engineers are ready to provide effective and economical IT support the instant your company needs it. More than a decade of delivering remote technical assistance has led to Microsoft Gold status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Lincoln office relies on a regular independent consultant or maintains a full time organization that can handle the majority of computer issues, Progentís Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to fix unexpected network crises or especially tough integration projects.

Advantages of Progent's IT Support for Companies in Lincoln
Progent's online IT consulting services allow your Lincoln business to enjoy the benefits of timely, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic value by being increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most companies in Lincoln and throughout Nebraska, nearby network support resources, whether represented by freelance consultants or an in-house IT staff, can take care of the majority of technical issues. However, serious problems can spring up when local resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service specialists give you an easy, fast, and budget-friendly solution to supplement your local help and to pass on valuable knowledge to increase your ability to resolve downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller businesses often rely on independent freelance service providers. Although freelance consultants carry smaller overhead than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback help may force your company to go without help during an IT crisis. As your network grows, network unavailability and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service experts to insure your network remains up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations often start with an information architecture created on a modest budget. Without a strong framework, band-aid repairs often get piled on top of an unstable foundation. When a company grows, stability and scalability problems can impede the productivity of the business. Such badly built environments require proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture able to offer the solid foundation to meet critical business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations require advice and technical training to navigate through an increasingly complex array of technology options capable of promoting business success and enhancing productivity. Businesses do not need a network engineer who is motivated to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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