Fast and Affordable Remote Help for Lincoln Computer Networks
Immediate Remote Support for Lincoln SystemsFor organizations located in Lincoln or anywhere in Nebraska, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools needed to resolve most network problems rapidly. Efficient support reduces immediate expenses since solutions require minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow end up as big bills. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to link to your network without breaching system security.

Progent's powerful customer support database system stores detailed documentation for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of all help delivered to each client by every consultant. This database of problems and responses is structured as a conveniently exploitable proprietary database that enables Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online consulting experts can determine the best resolutions promptly.

Online support available from Progent to customers in Lincoln and anywhere in the state of Nebraska include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for companies who lack the resources to assemble and manage an in-house Call Center but who need quick communication with an effective Help Desk with proficient telephone support plus the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent reinforcement of your established Call Center staff. Progent's Virtual Call Center can act as a an escalation option to resolve complex computer system problems, or be ready in overflow instances when your other support engineers are swamped.

    Progent's Help Desk team of veteran information technology experts provides your customers in Lincoln or anywhere in the state of Nebraska quick assistance from an effective technical support group with extensive experience offering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a crucial enabler of business productivity, and Progent's target is to resolve instead of just document IT issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply online advanced engineering support and education in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Lincoln, or anywhere in the state of Nebraska, online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your IT support is proactive rather than reactive. By uncovering potential problems before they cause full-scale emergencies, automated monitoring can head off stressful and costly network failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a mix of operating systems.
How Your Lincoln Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Lincoln or throughout the state of Nebraska, Progent's online network support engineers are ready to deliver expert and economical IT help the instant your company has to have it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Lincoln organization deals with a regular independent support technician or maintains a full time IT staff that can handle ordinary network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with sudden network emergencies or especially complex integration projects.

Features of Progent's Online Network Services for Lincoln
Progent's phone help, remote troubleshooting, system security expertise, and network administration services offer companies in Lincoln or anywhere in the state of Nebraska unparalleled leverage for your support investment. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Range of Servers
    Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every customer. The discipline of documenting and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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