Fast Online Help for Lincoln Computer Networks
Urgent Remote Support for Lincoln SystemsFor organizations located in Lincoln or anywhere in Nebraska, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's remote support experts provide excellent leverage because they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. This reduces direct costs since service calls use up fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for organizations that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast repairs somehow end up as substantial invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your system without breaching network security.

Progent's proven customer support database system includes comprehensive records for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support rendered to every client by every consultant. This archive of issues and repairs is structured as an easily accessible support database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and permit priority access to vendors' internal product engineers so Progent's remote consulting experts are able to determine optimal resolutions quickly.

Remote support offered by Progent to customers in Lincoln and anywhere in the state of Nebraska include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who require fast response from an effective Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting support can guide you in building an efficient new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk Call Center application software to address the special requirements of your company, or providing occasional phone support staff to work with your existing Call Center group during high-demand events such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of veteran network consultants gives your workers in Lincoln or anywhere in the state of Nebraska fast contact with a reliable network service group with years of experience providing phone help and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk perception as a crucial enabler of business success, and Progent's goal is to solve rather than simply record technical issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers remote advanced engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To read more on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Lincoln, or anywhere in the state of Nebraska, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your IT support is proactive rather than reactive. By anticipating emerging issues before they evolve into crashes, remote monitoring can minimize disruptive and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by multiple OS platforms.
How Your Lincoln Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Lincoln or throughout the state of Nebraska, Progent's online network support specialists are ready to deliver professional and affordable system help whenever your company requires it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Lincoln company relies on a regular freelance consultant or employs a full time organization that can handle day-to-day network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to address sudden network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Businesses in Lincoln
Progent's online technical help services allow your Lincoln organization to enjoy the benefits of timely, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most organizations in Lincoln and throughout Nebraska, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can deal with the majority of technical problems. However, major troubles might occur when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these situations, Progent's online support professionals offer an easy, fast, and affordable solution to augment your regular help and to convey useful information to improve your capability to deal with downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies often rely on independent freelance service providers. While independent consultants carry less internal costs than larger service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of fallback help may require your company to go without assistance during an emergency. As your company expands, system downtime and trouble with critical software are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your network remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often start with an IT architecture created on a modest budget. Without a robust framework, band-aid fixes can get piled onto an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly built systems need careful analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network architecture able to offer the stable foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complex array of technology options capable of promoting business growth and enhancing productivity. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the forefront of IT service, performing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Companies who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.















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