Fast and Affordable Remote Help for Lincoln Computer Networks
Immediate Remote Support for Lincoln SystemsFor organizations located in Lincoln or anywhere in Nebraska, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools needed to resolve most network problems rapidly. Efficient support reduces immediate expenses since solutions require minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow end up as big bills. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to link to your network without breaching system security.

Progent's powerful customer support database system stores detailed documentation for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of all help delivered to each client by every consultant. This database of problems and responses is structured as a conveniently exploitable proprietary database that enables Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online consulting experts can determine the best resolutions promptly.

Online support available from Progent to customers in Lincoln and anywhere in the state of Nebraska include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the resources to support an internal Help Desk but who want quick response from a reliable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex technical challenges, or be available in hectic instances when your regular service providers are too busy.

    Progent's Help Desk Call Center team of veteran information technology experts gives your clients in Lincoln or anywhere in the state of Nebraska quick access to an effective network service group with years of experience providing telephone-based support and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a key driver of company productivity, and Progent's intent is to resolve instead of just track technical problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online professional engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Lincoln, or anywhere in the state of Nebraska, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so your computer support is proactive and automated. By anticipating possible trouble spots before they expand into downtime, remote monitoring can avoid inconvenient and costly information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on a mix of platforms.
How Your Lincoln Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Lincoln or throughout the state of Nebraska, Progent's online network support engineers are ready to deliver effective and economical IT help whenever your company needs it. Long experience offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to fix IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Lincoln business works with a regular independent support technician or employs a full time IT staff that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the experience to solve sudden system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Businesses in Lincoln
Progent's remote technical help services enable your Lincoln organization to have the advantages of immediate, enterprise-level network support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic value by being more available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most businesses in Lincoln or anywhere in Nebraska, local network service resources, whether made up of outside consultants or an internal maintenance staff, can solve the majority of network issues. However, major troubles might spring up when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online support specialists give you an easy, fast, and affordable solution to augment your regular resources and to transfer useful information to improve your ability to resolve future issues in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller organizations commonly depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup personnel may require your business to wait for assistance during an emergency. As your company expands, system downtime and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your IT system remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often begin with an IT system implemented on a shoestring budget. Without a strong framework, slap-dash fixes can get piled on top of a weak foundation. As a network grows, stability and scalability problems can impede the productivity of the organization. Such poorly designed systems require proper assessment, smart long-term planning, and wide technical expertise to upgrade to a system architecture able to deliver the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses require advice and technical training to navigate through an increasingly complex maze of technology options available for promoting business growth and improving efficiency. These companies do not need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, refined support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, at the forefront of network service, performing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by each consultant to every customer. The practice of documenting and organizing service activity results in more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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