Fast and Affordable Online Technical Support for Lincoln Computer Systems
Immediate Remote Help for Lincoln NetworksFor organizations in Lincoln or anywhere in Nebraska, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve most network problems rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable for businesses that rely on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes somehow turn into major tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies that allow the maximum level of effectiveness for online technical support and repair for information systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to access your environment remotely without compromising corporate security.

Progent's proven technical support reporting system maintains thorough records of all support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services rendered to every Progent client by every Progent consultant. This history of problems and fixes is stored as a quickly exploitable support knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online consulting experts are able to come up with the best resolutions promptly.

Online technical support services offered by Progent to customers in Lincoln and throughout the state of Nebraska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the resources to create an internal Help Desk Call Center but who need fast communication with a reliable Help Desk with professional telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting expertise can aid you in establishing an effective new Call Center or enhancing your existing one, evaluating or enhancing Help Desk application software to handle the special requirements of your company, or providing occasional phone support personnel to supplement your in-house Call Center resources to handle unusually busy situations like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned information technology consultants gives your customers in Lincoln or anywhere in the state of Nebraska instant communication with a large network service resource with substantial experience providing phone help and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a key enabler of business productivity, and Progent's intent is to resolve rather than simply record network issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Lincoln, or anywhere in the state of Nebraska, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your network maintenance is proactive and automated. By detecting possible issues before they cause network outages, system monitoring can head off disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support multiple operating systems.
How Your Lincoln Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Lincoln or anywhere in the state of Nebraska, Progent's phone-based network support engineers are ready to deliver effective and economical system support whenever your company has to have it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Lincoln office deals with a regular freelance support technician or employs an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Lincoln
Progent's online IT consulting services allow your Lincoln business to enjoy the advantages of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your network will derive greater business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    For most companies in Lincoln and throughout Nebraska, local network support resources, whether represented by freelance consultants or an internal IT staff, can handle typical technical problems. However, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your local support technicians. In these situations, Progent's online support professionals provide an easy, fast, and affordable way to supplement your local resources and to pass on useful knowledge to improve your capability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies often depend on individual freelance consultants. While independent service people have smaller internal costs than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve help may require your company to go without help during an IT crisis. As your network expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Companies often start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs often get thrown onto an unstable foundation. As a network grows, reliability and scalability problems can impede the productivity of the business. These poorly built environments need careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system architecture able to provide the stable foundation to handle current business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and improving productivity. These companies hardly need a network engineer who is trying to sell a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, executing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of documenting and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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