Quick, Affordable Remote Computer Troubleshooting for Little Rock, Arkansas Small Companies
For more than twenty years, Progent has specialized in delivering world-quality network support to clients who have small-company budgets. Progent has developed a powerful support solution that features a streamlined, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial team of consultants accredited in a wide range of technical disciplines, a Call Center service structure that promotes responsiveness and guarantees follow-up, a global group of on-line troubleshooting experts, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network issues in the least time and at the least cost to customers.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your internal IT service team. This can cut costs and help meet schedules for big projects such as software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to help your company to design and execute a sensible cloud strategy.

Main IT Areas Serviced by Progent for Businesses in Little Rock, Arkansas
Progent offers the services of qualified experts for all facets of business network technology found in small and midsize organizations. Technologies serviced by Progent include:

Support Delivery Alternatives for Little Rock, Arkansas Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing network support services is based on the Call Center structure common to big IT organizations. Progent's Help Desk Service Mechanism promotes fast response, comprehensive activity documentation, consistent follow-through, and tight expense monitoring across an array of IT support delivery modes that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and repair network problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to resolve the majority of IT issues quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: onsite service professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for in-person support visits is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from a professional Help Desk Call Center with efficient phone assistance, online repair capability, and sufficient technical strength for full problem escalation. Because smaller businesses usually have limited IT funds and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that business computer networks are always productive. Read more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, virtual server strategies, plus integration, customization and support for business software including financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and major software migrations, longer term projects such as business reporting software programming and customization, database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of availability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can eliminate the investment in building and managing the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems are consistently archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top level of availability and expandability but that is also simple for clients to migrate to another support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit companies with mixed networks to save dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the software in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting support to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for network information protection and incident reporting.

The scope and depth of Progent's consulting staff bring a unique array of benefits to clients trying to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for resolving actual network problems efficiently. Read more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no sign-up charge and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for quick fixes. An additional advantage of granular invoicing is that your company are not tempted to permit minor problems to stay unaddressed until they become major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports given by each consultant to each client. The practice of detailing and archiving support activity results in more effective service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small companies who work with independent consultants or who employ internal IT personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Little Rock, Arkansas business wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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