Affordable Network Support from Microsoft Qualified Professionals for Companies in Little Rock, AK
By delivering professional know-how when you need it, making available in-depth expertise for key business applications, offering high-value services like virtual server hosting, billing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your information network and reduce service costs. Progent understands that network protection, reliability, and performance are as important to small companies as to major enterprises but that small companies lack the leverage to spend heavily in computer technology and internal support staffs. Progent's basic competitive advantage is that no IT support firm can match Progent's ability to provide the network support your company requires when you require it and at a cost you can justify.

For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support team. This can reduce expenses and minimize technical risks for major IT initiatives like software development, business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Supported by Progent for Business Networks in Little Rock, Arkansas
Progent's team of certified engineers offers support for virtually all aspects of network systems deployed by companies of all sizes. Areas supported by Progent in and around Little Rock include:

Service Delivery Options Available for Little Rock, Arkansas Businesses
Progent has a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for delivering network support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Support Model promotes rapid response, thorough service documentation, reliable follow-up, and tight expense monitoring for a range of network service delivery modes that include online repairs, in-person help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help customers to analyze and repair network problems without the expense or delay of in-person support visits. The experience of Progent's network engineers makes it possible to handle most IT problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate emergency situations and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to give small and midsize businesses the optimal solution: onsite service professionals when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The wait time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more about why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require fast and dependable support from an online Contact Center with effective phone support, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Because small and midsize companies typically are constrained by tight IT budgets and can provide scant executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most efficient option to make sure that small business information systems are always up and running. Read more details about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of world-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant it system consulting, virtual server strategies, plus configuration, customization and training for business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and major system migrations, extended projects like management analytics software development and support, relational database application programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange and MS SQL to provide small businesses with greater levels of reliability, security, and performance than is feasible using the class of on-site data center that is achievable for most small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small organization's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another service provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit businesses with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized environments typical of small companies, and retains control of the software licenses in the client's hands so that moving to a different virtualized host is quick, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated collection of network products including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government mandates for IT information protection and reporting.

The scope and depth of Progent's engineering staff offer a unique array of advantages to clients wishing to maximize the business value of their IT network within a realistic budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, in the trenches of IT service, executing a wide range of technical tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a support engineer with proven approaches for repairing real-world network problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no registration charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for fast fixes. An additional benefit of by-the-minute billing is that clients are not tempted to allow incipient issues to stay unaddressed until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to each customer. The practice of documenting and organizing service activity results in more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small companies who utilize freelance consultants or who employ in-house IT staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Little Rock, Arkansas business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.