Little Rock, AK Remote Help from Certified Computer Service Professionals
Progent's computer technical support services can deliver your Little Rock, AK company affordable and consistent access to Microsoft and Cisco certified technical professionals. By delivering network consulting help when you require it, providing advanced knowledge for line-of-business applications, delivering unique services such as automated network monitoring, and billing only for support you use, Progent gives your Little Rock, Arkansas company an affordable option for optimizing the productivity of small business networks. Whether you maintain a local datacenter, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to create and manage a reliable and secure information system and to have fast availability of the skilled consulting typically available only to businesses who are able to support a sizeable in-house information technology organization.

For larger businesses, Progent can provide co-sourcing services to add to the skills of your in-house IT service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to design and execute a sensible cloud computing strategy.

Popular Products and Technologies Supported by Progent for Business Networks in Little Rock, Arkansas
Progent's national group of industry certified experts provides support for virtually all aspects of network technology found in businesses of all sizes. Technologies supported by Progent in and around Little Rock include:

Service Delivery Alternatives Available for Little Rock, Arkansas Companies
Progent has a variety of options for providing small businesses with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's model for providing IT support services is based on the Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Mechanism promotes fast response, comprehensive service records, dependable follow-up, and strict expense control across an array of network service delivery options that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair network problems without the expense or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to handle most network problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online support experts to give small companies the optimal solution: in-person service professionals when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable access to a professional Helpdesk with efficient telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Since smaller companies usually are constrained by limited information technology budgets and can spare little executive bandwidth for handling network support, Progent's Contact Center Services could be the most cost-effective way to ensure that business information systems are always up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability network consulting, server virtualization strategies, plus integration, programming and support for small business applications including accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major system migrations, longer term initiatives like management analytics application programming and customization, relational database software programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network management, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital business applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of dependability, security, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that support the gear of many of the planet's biggest information technology organizations, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is continually tracked, and systems and data files are consistently archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and expandability but that is also easy for clients to migrate to a different support provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow small businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and network administration while achieving world-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of small companies, and retains control of the software licenses in the customer's possession so that moving to a new virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online support to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight Systems Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Is the Right Choice for Little Rock, Arkansas Small Businesses
Progent's size, scope of information technology expertise, and experience with corporate IT consulting enable small businesses to avoid the problems related to over reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For network services, small businesses sometimes depend excessively on individual consultants. Although individual support engineers carry lower overhead than larger support organizations and can afford to charge nominally lower rates, they are frequently spread too thin to respond quickly to critical situations. If a freelance consultant is busy with different client, sick, on vacation, or in class, the lack of backup personnel may require your company to go without assistance during a crisis. As your company grows, system downtime or problems with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can evaporate quickly due to lost productivity. Also, when independent engineers encounter unfamiliar problems, the unavailability of a big engineering team to fall back on for assistance requires them to learn on the job while your organization ends up with the costs for their ongoing training.

  • Have Access to Experts in Complex IT Issues
    Many smaller support firms or freelance consultants focused on small business network consulting may excel at providing routine solutions but lack the seasoning to deal cost-effectively with complicated network environments with mixed operating systems, multiple sites, VoIP implementations, remote workforces, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are inherently complex, support issues demand in-depth knowledge in many technical disciplines, and achieving an acceptable level of stability, reliability, and protection calls for industry-proven leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies typically start with a network cobbled together on a tight budget. Without a strong architecture, a series of improvised repairs commonly get thrown onto of a marginal foundation. As a company grows, reliability and scalability problems can undermine the success of the organization. Such environments need thorough assessment, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle current business requirements and ease future expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need guidance and insight to navigate through an increasingly complex array of technology options available for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to align technical support services with the real needs of clients. Mixing IT consulting and product selling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the true needs of a client.

Get in Touch with Progent
If your Little Rock, Arkansas company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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