Expert Online Service for Little Rock, Arkansas Computer Networks from Microsoft Certified Engineers
Small companies have traditionally been overlooked by major network support organizations. Many small companies allow themselves to become excessively reliant on freelance engineers or small consulting organizations who lack the size or comprehensive knowledge to respond promptly or effectively to network emergencies. Still other small businesses resort to giant service providers staffed with technicians trained to offer by-the-numbers fixes for common issues but who do not have the experience and technical scope to handle the diversity of environments and absence of standardization that characterizes small business IT networks.

Progent's time-tested methodology for delivering low-cost and effective network support to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the country. Progent has delivered remote support to companies in every state in the country (See Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service team. This can cut costs and minimize technical risks for big IT initiatives such as software programming, business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified consultants to assist your business to design and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Companies in Little Rock, Arkansas
Progent's nationwide team of certified support professionals offers support for all facets of network technology deployed by organizations of all sizes. Technologies supported by Progent in and around Little Rock include:

Service Delivery Alternatives Available for Little Rock, Arkansas Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for delivering computer support is based on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Support Model ensures fast response, thorough activity documentation, consistent follow-through, and tight expense control for an array of IT service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and fix network problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: hands-on support professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require fast and dependable access to a professional Help Desk with efficient phone assistance, remote repair tools, and enough technical strength for all needed escalation. Because smaller businesses usually are constrained by limited information technology funds and can spare scant executive bandwidth for handling IT support, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that small business computer systems stay up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, fault tolerant network design, server virtualization strategies, plus configuration, customization and support for small business applications such as accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site relocations and massive system upgrades, extended projects such as management reporting software development and support, database application development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and SQL Server in order to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible with the class of internal data center that is practical for most small companies. Since Progent uses the same facilities that support the gear of many of the planet's biggest IT companies, Progent can save you the cost of creating and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small company's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for customers to migrate to another service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow small businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and network administration while achieving world-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can support the mixed- OS and loosely standardized environments common with smaller companies, and retains control of the licenses in the customer's possession so that migrating to a different virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting support to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Little Rock, Arkansas Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise network support allow small businesses to sidestep the problems related to excessive dependence on thinly staffed support organizations or independent consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For network services, smaller companies often rely excessively on freelance consultants. Although freelance support engineers carry lower expenses than larger support organizations and can afford to bill nominally lower fees, individuals are occasionally stretched to far to respond rapidly to critical problems. If an independent consultant is busy with different customer, sick, on vacation, or in class, the absence of backup personnel may force your business to wait for help in case of a crisis. As your small business grows, network downtime or problems with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lost output. Also, when freelance consultants encounter new problems, the lack of a big consulting team to count on for advice forces them to learn with the meter running while your business ends up footing the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced IT Issues
    Many small support firms or freelance consultants specializing in small business IT support are capable of providing routine solutions but don't have the experience to work cost-effectively with complicated IT environments with mixed operating systems, many offices, VoIP systems, mobile clients, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's large group of specialists can be valuable to your business because big-company networks are inherently complicated, integration problems require in-depth understanding of in many technical disciplines, and reaching an acceptable degree of stability, availability, and security requires industry-proven processes.

  • Create a Firm Basis for Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a strong architecture, a series of ad hoc repairs often get tossed onto of a tenuous structure. As a business grows, stability and scalability problems can obstruct the success of the organization. Such environments require thorough evaluation, intelligent strategic analysis, and in-depth experience to upgrade to an IT environment that can provide the reliable foundation to handle current business requirements and ease downstream growth.

  • Work with Solution Providers, Not Resellers
    Small companies need direction and education to navigate through an ever more complicated array of IT options offered for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise only. This permits Progent to match technical support with the real interests of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of being based on the true needs of a client.

Contact Progent
In case your Little Rock, Arkansas company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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