Immediate, Affordable Online Computer Network Support for Little Rock, Arkansas Small Companies
For more than twenty years, Progent has focused on delivering enterprise-quality network support to customers with small-business budgets. Progent has built a unique support system that features a cost-effective, seamless virtual office network, sophisticated remote troubleshooting tools, a substantial team of engineers accredited in a wide array of IT disciplines, a Call Center service model that maximizes efficiency and guarantees follow-up, a global group of remote support experts, on-site support availability for the majority of most zip codes in the United States, and a corporate ethos focused on resolving network problems in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT service staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your company to plan and implement a sensible cloud strategy.

Key IT Areas Supported by Progent for Businesses in Little Rock, Arkansas
Progent's nationwide team of industry certified experts provides support for virtually all aspects of information technology used by businesses of any size. Technologies served by Progent in Little Rock include:

Support Delivery Options Available for Little Rock, Arkansas Businesses
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Helpdesk Service Model ensures rapid response, thorough service records, dependable follow-up, and tight expense control for a range of network service delivery alternatives that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help customers to troubleshoot and fix network problems without the cost or delay of in-person service calls. The background of Progent's network consultants makes it possible to handle most IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup process for first-time clients to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to give small businesses the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for in-person support visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for all businesses who require prompt and reliable access to a professional Help Desk Call Center with efficient phone support, online repair capability, and enough technical depth for all needed escalation. Because small and midsize companies typically have tight information technology budgets and can provide scant executive bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that small business information systems stay productive. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class consultants who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant it system design, virtual server solutions, plus integration, programming and support for business software including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and major software upgrades, longer term initiatives such as management information application programming and support, database software programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Exchange and Microsoft SQL Server to provide small and midsize companies with greater degrees of availability, protection, and performance than is feasible with the class of on-site data center that is practical for most small companies. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition easy for clients to migrate to a different support firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit companies with mixed networks to save significantly on the expense of capital equipment, system support, and network management while getting world-class dependability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can support the mixed- OS and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online support to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a collection of affordable, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services managed cloud backup.

Why Progent Offers the Right Alternative for Little Rock, Arkansas Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise network consulting allow small and midsize businesses to sidestep the pitfalls related to excessive reliance on thinly staffed service organizations or freelance engineers.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network support, smaller businesses often depend excessively on independent consultants. Although freelance support engineers carry lower expenses than larger support firms and can typically bill apparently lower rates, individuals are sometimes stretched to far to respond quickly to critical problems. If a freelance engineer is busy with another customer, ill, on vacation, or in class, the lack of backup staff may require your business to go without assistance during a crisis. The more your small business expands, system unavailability or difficulties with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lost productivity. Also, when freelance engineers encounter unfamiliar problems, the lack of a large consulting group to count on for assistance requires them to learn in place while your organization winds up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Complex Network Solutions
    Many smaller support organizations or independent consultants focused on small business IT support may excel at providing connect-the-dots fixes but lack the seasoning to work efficiently with complicated IT infrastructures with mixed platforms, numerous locations, Voice over IP implementations, mobile workforces, interconnected accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your small business because big-company environments are inherently complicated, support problems demand thorough knowledge in many technical areas, and reaching a high degree of robustness, availability, and security requires enterprise-proven leading practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of band-aid fixes often get piled onto of a marginal structure. As a company evolves, reliability and expandability issues can hinder the success of the organization. These environments need proper evaluation, intelligent business analysis, and broad-based expertise to upgrade to an IT environment that can act as the solid foundation to meet critical business needs and support future growth.

  • Team with Solution Consultants, Not Resellers
    Smaller businesses need guidance and education to work through an ever more complicated array of IT alternatives available for accelerating growth and improving efficiency. They do not need a network engineer or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services only. This permits Progent to match consulting support with the genuine needs of clients. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined technology rather than being driven by the true requirements of a customer.

Get in Touch with Progent
If your Little Rock, Arkansas business wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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