Quick, Low-cost Online Computer Network Support for Little Rock, Arkansas Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality IT support services to clients who have small-company IT budgets. Progent has built a unique service system that includes a streamlined, seamless virtual office network, custom online troubleshooting technology, a large team of consultants certified in a broad range of technical practice areas, a Help Desk operational structure that maximizes responsiveness and guarantees follow-through, a global team of on-line service professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a company culture committed to solving technical problems in the shortest time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal network support group. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your company to design and implement a sensible cloud strategy.

Key IT Areas Supported by Progent for Little Rock, Arkansas Business Networks
A Microsoft Gold Partner computer support firm that maintains a large team of Cisco certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers emergency assistance and low-cost online consulting to Little Rock, AK small businesses for a broad range of computer technologies including:

Support Delivery Options for Little Rock, Arkansas Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Service Mechanism ensures rapid support, comprehensive activity records, dependable follow-through, and tight expense monitoring across an array of network service delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and repair network issues without the expense or delay of in-person service visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for new customers to address emergency situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional details about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small businesses the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more about how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses who require prompt and reliable support from a professional Helpdesk with effective telephone support, online repair capability, and sufficient technical strength for full problem escalation. Since smaller companies usually are constrained by limited information technology funds and can spare little management attention for handling network support tasks, Progent's Helpdesk Services can be the most efficient way to ensure that business information networks are always productive. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop it system design, server virtualization strategies, plus configuration, programming and support for small business applications such as accounting, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and massive software migrations, longer term initiatives such as management analytics application programming and support, database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and MS SQL to provide small companies with higher degrees of availability, security, and performance than is feasible using the type of in-house data center that is achievable for the majority of small organizations. Since Progent uses the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and managing the systems needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and service packs stay updated, security and performance is constantly monitored, and systems are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of availability and scalability but that is in addition simple for clients to migrate to another service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow small businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can handle the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.

Why Progent Offers the Right Choice for Little Rock, Arkansas Small Businesses
Progent's size, breadth of information technology skill, and familiarity with enterprise network consulting allow small businesses to avoid the problems associated with over dependence on small service organizations or individual consultants.

Working with Progent enables your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network support, small companies often rely excessively on freelance engineers. Although freelance support engineers have lower overhead than more substantial IT service firms and can afford to bill nominally lower fees, individuals are sometimes too busy to respond rapidly to critical problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in training, the lack of backup staff may force your business to wait for assistance in case of an emergency. As your company grows, network downtime or problems with critical applications get more costly. The dollars you believed you were conserving on a freelancer can disappear fast because of lost output. Also, when independent engineers encounter unfamiliar problems, the lack of a large engineering team to count on for help requires them to train in place while your business winds up footing the costs for their continuing training.

  • Have Access to Expertise in Sophisticated Network Solutions
    The majority of small support organizations or freelance consultants focused on small business IT consulting may excel at delivering connect-the-dots fixes but don't have the experience to work efficiently with complex IT infrastructures that have a variety of platforms, multiple offices, Voice over IP implementations, mobile workers, integrated financial and operational software, eCommerce, and specialized business software. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your business because big-company networks are characteristically complicated, support problems require in-depth knowledge in many technical areas, and achieving an acceptable level of robustness, reliability, and security requires industry-tested processes.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a sequence of ad hoc fixes often get thrown on top of a tenuous foundation. As a company grows, reliability and expandability problems can undermine the productivity of the business. Such networks need proper evaluation, smart business planning, and broad-based experience to upgrade to an IT infrastructure that can act as the solid foundation to handle critical business requirements and ease downstream growth.

  • Work with Solution Finders, Not Resellers
    Smaller companies need guidance and education to work through an ever more complicated maze of IT alternatives offered for accelerating business growth and improving efficiency. Businesses do not need a network engineer or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise only. This permits Progent to match consulting support services with the genuine interests of customers. Mixing network support and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual requirements of a customer.

Contact Progent
In case your Little Rock, Arkansas business wants to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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