Expert Online Technical Support for Little Rock, Arkansas Networks from World-class Consultants
Small businesses have traditionally been overlooked by major IT service firms. Many small companies allow themselves to grow overly dependent on freelance consultants or small consulting organizations who don't have the bandwidth or comprehensive skill sets to react quickly or efficiently to technical emergencies. Other small businesses resort to mass-market support firms that employ technicians taught to provide by-the-numbers fixes for ordinary issues but who do not have the experience and technical scope to handle the diversity of environments and absence of standards typical of small business information networks.

Progent's proven methodology for delivering low-cost and effective network support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting firms in the country. Progent has delivered online help to companies in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal network service group. This can save money and minimize technical risks for major projects such as application programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to help your company to plan and implement a sensible cloud computing strategy.

Key Technical Areas Supported by Progent for Office Networks in Little Rock, Arkansas
Progent offers the support of accredited experts for all aspects of network technology found in small and midsize companies and local governments. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Little Rock, Arkansas Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Service Mechanism ensures rapid support, thorough service documentation, dependable follow-through, and strict expense control across an array of network support delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and repair network issues without the expense or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle most network issues quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time clients to address urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional details about Progent's remote network support expertise.

  • On-site Service
    Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote support engineers to give small companies the optimal solution: in-person service professionals when you require them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who need fast and reliable access to an online Helpdesk with effective telephone support, online troubleshooting tools, and enough technical depth for full escalation. Since small and midsize businesses typically are constrained by limited IT funds and can spare scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most efficient way to ensure that small business computer systems stay productive. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, fault tolerant network engineering, virtual server solutions, plus configuration, programming and training for small business software such as accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with one-shot projects including office moves and massive system migrations, extended projects such as business information application development and customization, database application programming and DBA support, and web design, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of dependability, security, and performance than is possible with the type of on-site data center that is realistically affordable for most small companies. Since Progent utilizes the same facilities that support the equipment of many of the planet's biggest IT companies, Progent can eliminate the investment in building and managing the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs remain updated, security and efficiency is constantly monitored, and systems are regularly archived and ready for full and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition simple for customers to transfer to a different support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit small businesses with mixed environments to save significantly on the costs of capital equipment, system support, and network management while getting enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced online support services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Little Rock, Arkansas Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise network consulting enable small and midsize companies to sidestep the problems related to excessive reliance on small service organizations or individual engineers.

Teaming with Progent enables your company to:

  • Avoid Over Dependence on Freelance Consultants
    For IT services, smaller businesses often rely excessively on freelance consultants. Though freelance service engineers carry lower expenses than more substantial support organizations and can typically bill nominally smaller fees, individuals are frequently stretched to far to react rapidly to critical situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup staff may force your company to wait for help in case of an emergency. As your small business grows, network unavailability or problems with critical applications get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lost output. Also, when independent engineers encounter unfamiliar problems, the unavailability of a large consulting group to depend on for help requires them to learn on the job while your company ends up with the costs for their ongoing training.

  • Have Access to Experts in Complex IT Solutions
    The majority of smaller service firms or freelance consultants specializing in small company IT support are capable of providing routine fixes but don't have the experience to deal efficiently with complicated network environments that have mixed platforms, many offices, VoIP implementations, remote clients, integrated financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive group of specialists can benefit your small business because enterprise environments are by nature complicated, support problems demand thorough understanding of in numerous technical disciplines, and achieving a high level of stability, availability, and protection requires enterprise-tested processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies often start with a network implemented on a tight budget. Lacking a strong architecture, a sequence of band-aid fixes commonly get tossed on top of a weak foundation. As a business evolves, reliability and scalability issues can obstruct the success of the organization. These networks require thorough assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable basis to handle current business needs and support future expansion.

  • Work with Solution Consultants, Not Product Vendors
    Smaller businesses need direction and education to work through an ever more complex array of technology alternatives offered for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match consulting services with the real interests of customers. Mixing IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the actual needs of a small business.

Get in Touch with Progent
If your Little Rock, Arkansas company needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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