Enterprise-class Online Consulting and Support Expertise for BlackBerry Technology
RIM BlackBerry Online Integration HelpSecure and dependable connectivity from mobile phones to collaborative messaging platforms like Microsoft Exchange Server, Lotus, or Novell GroupWise has become a strategic requirement for businesses of any type who want to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry Enterprise Server are some of the most popular solutions for enabling and managing wireless connectivity. However, supporting efficient BlackBerry environments is increasingly challenging due to the advanced tools that exist to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified engineers are experienced at delivering online consulting services for BlackBerry environments, lowering support expenses and taking care of issues faster than is possible via traditional on-site consulting.

Progent has a large group of online engineers qualified to support IT system that include technology from all popular vendors. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist you to resolve complex issues with your network environment. Progent's Apple certified support staff can assist your business to integrate Macs with your wireless connectivity environment and can provide help with Apple iPhone and iPad integration. Progent's Linux consultants can provide assistance for supporting application servers based on all leading versions of Linux including RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo Linux. This range of expertise permits Progent to offer a one-stop solution for any consulting assistance needed in multi-platform networks and eliminates the finger-pointing that small organization commonly encounter when trying to find computer help.

Progent's network security engineers have earned prestigious security certifications including Certified Information Systems Auditor and Information System Security Architecture Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include a pair of low-cost security inventory scanning service bundles that enable small companies to receive an impartial network security evaluation from a Progent security engineer to determine possible weaknesses in the security profile you present on both sides of your security perimeter.

BlackBerry BES Server Technical Services
The BlackBerry Enterprise Server (BES) gives businesses a single and secure mechanism for integrating BlackBerry smartphones into their messaging, groupware, and software application infrastructure. BlackBerry BES Server enables wireless BlackBerry users to connect to Exchange Server, IBM Lotus Domino, or Groupwise email and to synchronize BlackBerry smartphones with PC desktops to ensure up-to-date information for collaborative programs such a calendars, contact lists, tasks, instant messaging, and custom business software. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange, users with BlackBerry smartphones can have push-based access to Exchange messages and to IM-capable applications through Microsoft Office Communications Server and Microsoft Lync Server support.

BlackBerry Enterprise Server Support

Progent's BlackBerry-certified consultants can help you design, configure, and support BlackBerry Enterprise Server (BES) so that you maximize the productivity of BlackBerry users, streamline the administration of a BlackBerry environment, and reduce the expense of maintaining a mobile workforce.

Progent's Online BlackBerry-Qualified Support is Quick and Economical
For companies in Long Beach, California who require quick and affordable access to an authorized RIM BlackBerry consultant, Progent offers efficient remote assistance from a seasoned support staff who have delivered IT solutions to companies in every state in the U.S. (See Progent's client testimonials.)

Online support eliminates travel expense and allows consultants to fix problems rapidly, so you minimize lost productivity. Progent's BlackBerry consultants have earned certifications in all BlackBerry solutions and offer expert support in fields such as troubleshooting synchronization problems, setting up BlackBerry BES Server, and creating a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can also assist you to troubleshoot a broad range of issues associated with synchronization, device recognition, messaging consistency, web access, wireless connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote consulting services for small office IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support costs low and, by solving problems quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and IM, implement access control lists, control Exchange data flow, generate, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements analysis, system design, roll-out planning and execution, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a mobile wireless system that meets your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which administration approach and physical components match your requirements, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software editions, processors and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can assist your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
To get in touch with Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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