Overview of Progent's Support Services for RIM BlackBerry Solutions
BlackBerry Consulting and Integration HelpMobile connectivity to email, contacts, calendars, and the web is a vital feature of IT networks for businesses of any size. RIM BlackBerry smartphones are among the most popular devices for maintaining location-independent connectivity. However the infrastructure needed to support BlackBerry smartphones has become significantly more complex as the demand for high availability and and air-tight security has increased. Progent's RIM certified consultants focus in delivering small businesses world-class network expertise and technical services that are economical and efficient.

Being a Microsoft Gold certified Partner with years of experience consulting on Microsoft Exchange Server, Progent can provide broad assistance in incorporating RIM BlackBerry and Microsoft technology by delivering services such as Exchange 2010 consulting as well as by delivering complementary services such as Lync Server deployment and MS Office Communications Server consulting to manage Instant Messaging and Presence. Progent's MS SQL Server 2016 integration consultants and MS SQL 2014 consultants can set up and troubleshoot your SQL database system to operate optimally with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist your company to develop archiving and recovery processes to preserve your data and minimize productivity loss in the event of a breakdown of your messaging system.

Progent also retains one of the country's largest teams of Cisco certified CCIE network consultants who are available online to provide expert assistance for architecting and repairing your company's network so that it accommodates your BlackBerry solution with a high degree of fault tolerance, scalability, security, and manageability. Cisco Certified Internetwork Experts are recognized network gurus who are awarded this top-level status only by completing thorough testing by Cisco. CCIEs can resolve the most complicated problems associated with network planning, integration, troubleshooting, and service.

Consulting Services for BlackBerry BES Server
RIM's advanced solution for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool enables Microsoft Exchange Server, Lotus, or Novell GroupWise users to transmit and receive emails that stay encrypted during transit to provide optimum security. BlackBerry BES Server also simplifies a broad selection of vital management jobs ranging from smartphone setup and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-qualified consultants can show you how to use RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Update BlackBerry smartphone software remotely
  • Control user and group configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry BES Server to perform key tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BES Server's high-availability architecture based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Automatically track and report on the integrity of your BlackBerry solution

Progent's Remote BlackBerry-Certified Technical Support is Quick and Affordable
For businesses in Long Beach, California who want quick and economical help from a qualified BlackBerry support expert, Progent offers efficient online assistance from a seasoned support staff who have provided network solutions to companies in each state in the country. (Refer to Progent's customer testimonials.)

Online support eliminates travel costs and allows consultants to solve problems rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer professional support in fields such as fixing synchronization problems, configuring BlackBerry BES Server, and creating a secure, high-availability system infrastructure for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, repair, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs assessment, solution design, deployment planning and execution, performance tuning, design of a fault-tolerant architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to create a wireless solution that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management model and equipment meet your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, processors and storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry consultant can help your company to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to run company-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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