World-class Remote Consulting and Support Services for BlackBerry Environments
BlackBerry Online Troubleshooting AssistanceSafe and dependable connectivity from handheld devices to messaging systems like Microsoft Exchange, Lotus, or Groupwise has become mandatory for companies of any type who wish to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the premiere technologies for building and managing mobile communications. But, supporting productive BlackBerry systems has become complex because of the advanced mechanisms available to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified engineers are experienced at delivering remote consulting services for BlackBerry environments, lowering support costs and taking care of problems more quickly than is possible with conventional on-site consulting.

Progent has a large group of online engineers qualified to support IT system that incorporate technology from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist your company to resolve complex problems with your network environment. Progent's Apple qualified specialists can assist your business to integrate Macintosh computers with your mobile connectivity environment and can provide help with Apple iPhone integration and management. Progent's Linux consultants can offer help for supporting application servers based on various implementations of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo Linux. This range of support skills permits Progent to offer a convenient source for consulting consulting required in multi-platform networks and avoids the blame game that small businesses commonly encounter when looking for computer support.

Progent's IT security consultants have earned prestigious security accreditations including Certified Information Security Manager and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include a pair of economical security inventory scanning service packages that enable small companies to receive an independent security evaluation from a Progent security consultant to uncover potential weaknesses in the security profile you expose inside and outside your firewall.

Integration Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and support of BlackBerry devices, providing a centralized platform for controlling critical tasks like device installation, upgrades, and retirement while also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry users and allows remote synchronization.

BlackBerry BES Server Integration Support

BlackBerry Enterprise Server features a wealth of data protection options beginning with advanced encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple DES. BES Server also allows excellent versatility in selecting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry authorized engineers can assist your company to choose advanced security features and activate them wirelessly. Examples of these over-the-air selectable security features are:

  • Disable a BlackBerry device
  • Erase information from a missing smartphone
  • Lock out Bluetooth
  • Activate internal protection against malware

BES Server also provides flexibility in selecting ways to keep users from installing or executing unsafe or unauthorized code. Progent can assist you to select protective processes like:

  • Specify precisely which applications are permitted on the device
  • Block external applications from allocating non-volatile storage on the BlackBerry device
  • Determine which resources external software can use on the smartphone
  • Limit the types of connections third-party software running on the smartphone can initialize
  • Block all third-party software from being installed or run on the smartphone

Progent's Remote BlackBerry-Qualified Technical Support is Fast and Affordable
For companies in Long Beach, California who require quick and affordable access to a qualified BlackBerry support professional, Progent provides effective remote help from a veteran network support team who have provided IT solutions to organizations in each state in the country. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and allows consultants to resolve technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded certifications in all BlackBerry solutions and offer expert help in fields including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a protected, high-availability system infrastructure for BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist you to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, changing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned service professionals can in addition assist you to troubleshoot a broad array of issues concerning synchronization, handset detection, messaging reconciliation, web browsing, wireless connections, IM, workstation application installation, and Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small business IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless support costs low and, by resolving issues quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, configuring over-the-air program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and help your company to select and install appropriate security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs analysis, system design, deployment planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a mobile wireless system that meets your IT budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and hardware products meet your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices concerning options for software editions, processors and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry consultant can help your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Qualified Consultant
To get in touch with Progent about professional assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.

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