Introduction to Progent's Consulting Expertise for RIM BlackBerry Technology
RIM BlackBerry Consulting HelpMobile access to email, contacts, calendars, and the web has become a critical feature of information systems for businesses of all sizes. BlackBerry handhelds are some of the most powerful solutions for maintaining mobile connectivity. But the network architecture required to accommodate RIM BlackBerry smartphones has become significantly more sophisticated as the demand for non-stop operation and rock-solid security has heightened. Progent's BlackBerry qualified consultants specialize in providing small companies enterprise-class IT expertise and troubleshooting services that are affordable and effective.

As a Microsoft Gold Partner with years of experience working with MS Exchange, Progent can provide in-depth assistance in incorporating BlackBerry and Microsoft products by offering services such as Microsoft Exchange 2010 Server support and by offering related support services like Lync Server deployment and Microsoft Office Communications Server consulting to help control IM and Presence. Progent's Microsoft SQL 2016 integration consultants and MS SQL 2014 consultants can configure and troubleshoot your SQL system to operate efficiently with BES Server, and Progent's MS Data Protection Manager experts can assist your company to design archiving and recovery procedures to guard your data and minimize productivity loss in case of a crash of your messaging system.

Progent also retains one of the country's largest teams of Cisco qualified CCIE network consultants who are accessible online to provide expert support for architecting and troubleshooting your network infrastructure so it accommodates your BlackBerry system with enterprise levels of resilience, scalability, security, and maintainability. Cisco Certified Internetwork Experts are highly-qualified network experts who are awarded this prestigious status only after intense testing by Cisco. CCIEs can handle the most complex problems surrounding network planning, setup, troubleshooting, and service.

Consulting Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry devices, providing a centralized platform for controlling key jobs like device deployment, upgrades, and retirement and offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BES Server provides a wealth of security capabilities beginning with advanced encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits great flexibility in adjusting degrees of security to match the special requirements of your mobile network. Progent's BlackBerry certified engineers can help your company to choose advanced security functions and activate them wirelessly. Samples of these wirelessly configurable security features are:

  • Disable a smartphone
  • Erase data from a lost smartphone
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BES Server also provides flexibility in determining mechanisms to prevent BlackBerry users from loading or running unsafe or unauthorized applications. Progent can help you to choose blocking processes such as:

  • List precisely what programs are allowed on the device
  • Prevent external applications from using non-volatile storage on the BlackBerry smartphone
  • Select what resources third-party software can use on the BlackBerry smartphone
  • Restrict the types of access external applications running on the device can establish
  • Block all third-party applications from being loaded or executed on the smartphone

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing wireless workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform common technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned experts can in addition help you to resolve a broad array of problems associated with synchronization, handset detection, email consistency, web browsing, wireless connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small company IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless technical support expenses low and, by handling issues quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist you to select and implement sensible security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Professional
To ask Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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