Fast and Affordable Remote Technical Support for Long Beach Computer Systems
Urgent Phone Support for Long Beach SystemsFor companies in Long Beach or anywhere in the state of California, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and diagnostic jobs.

Progent's online support experts offer exceptional leverage because they have the practical background and are equipped with the advanced technology necessary to solve most network issues rapidly. This lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly important for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many remote support organizations, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick repairs manage to turn into big bills. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and proven processes which ensure the maximum degree of effectiveness for online help and troubleshooting for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to link to your company's environment without compromising corporate security.

Progent's proven customer support database system maintains extensive records describing the service that Progent's clients have received. Progent's team consultants have the benefit of the details of assistance delivered to every Progent client by any consultant. This history of anomalies and fixes is stored as an easily searchable internal database that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and formal relationships with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' in-house support staff so Progent's online consulting experts are able to determine the best solutions quickly.

Online support provided by Progent to customers in Long Beach and anywhere in the state of California include:

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who require fast access to an effective Help Desk with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent supplement to your existing Call Center team. Progent's Virtual Help Desk can act as a an escalation resource to handle complex network issues, or be ready in hectic circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk team of veteran network experts offers your computer users in Long Beach or anywhere in the state of California instant access to a dependable support group with years of background providing telephone-based support and remote diagnostics for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's aim is to solve and not merely document technical problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications including Microsoft CRM, Project, Office Word, and Excel. To learn more about Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Network Monitoring Services
    Progent can provide businesses in Long Beach, or anywhere in the state of California, remote network and server monitoring support centered around System Center Operations Manager, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they evolve into downtime, proactive monitoring can head off stressful and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or systems that support a variety of platforms.
How Your Long Beach Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online assistance with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Long Beach or anywhere in the state of California, Progent's phone-based computer support specialists are ready to provide professional and economical IT help whenever your organization needs it. Long experience delivering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Long Beach company works with a regular independent support technician or employs an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Long Beach
Progent's remote IT consulting services allow your Long Beach company to enjoy the advantages of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most organizations in Long Beach and throughout California, local computer support resources, whether consisting of outside consultants or an in-house IT staff, can deal with the majority of network problems. On the other hand, major troubles may occur when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call support professionals provide a convenient, fast, and economical way to supplement your local resources and to pass on valuable information to improve your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. Although freelance service people carry smaller overhead than big consulting firms and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of backup help may require your company to wait for assistance during an emergency. As your network expands, network unavailability and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup service expertise to insure your network remains available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often start with an information architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These poorly built environments need proper analysis, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure that can offer the stable foundation to meet vital business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses need advice and technical education to negotiate an increasingly complicated array of product alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network engineer who is trying to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every consultant to every customer. The practice of documenting and organizing support records results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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