For small companies and new ventures in Long Beach or anywhere in the state of California, Progent's online network support engineers can deliver effective and affordable IT help whenever your business requires it. More than a decade of delivering online technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Long Beach company deals with a local freelance consultant or maintains a full time IT staff that know how to deal with common computer issues, Progent’s Microsoft certified consultants provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to fix unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Online Computer Services for Long Beach
Progent's online support, remote troubleshooting, network security expertise, and network management services give small companies in Long Beach or anywhere in the state of California the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
Fast Phone Access to Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small offices in Long Beach and is also ideal for networks in geographic regions of California that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has access to a broad range of Microsoft support utilities, service information, and continuing training.
By the Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for online help and imposes no periodic retainer. This keeps you from facing big invoices for quick repairs.
Access to Cisco Network Design Experts
As a Registered Partner for Cisco, Progent offers help from on-staff professionals who have expertise in designing, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
By offering a full service one-stop source for IT generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that meet the specific needs of your company.
Sophisticated Remote Connectivity Software
Protected remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it easier to find fast fixes to issues that might otherwise demand a costly onsite service call. State-of-the-art online connectivity tools and expert technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
24x7 Support for High Network Availability
For small offices with mission-critical applications, Progent offers round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high system availability.
Help Desk Services
Progent's Help Desk support programs are designed especially for budget-conscious small organizations whose workers require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
Benefits of Progent's IT Support for Small Offices in Long Beach
Progent's remote support services enable your City# small business to experience the advantages of on-call, world-class IT support without the cost of managing an in-house IT organization. Your network will derive greater strategic worth by being increasingly available, efficient, and protected. Benefits to your business include:
Convenient remote expansion of your local support resources
For most small companies in Long Beach and throughout California, nearby network support providers, whether made up of independent consultants or a full-time maintenance staff, can resolve typical technical issues. On the other hand, major troubles might spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online support specialists give you an easy, quick, and budget-friendly solution to supplement your local help and to transfer useful knowledge to improve your capability to resolve downstream problems locally.
Reduced Dependence on Freelance Service Providers
For network support, small companies commonly rely on individual freelance service providers. While freelance consultants carry smaller overhead than big support companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your business to wait for assistance during an emergency. As your small business expands, network downtime and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your IT system remains up and running.
Create a Scalable Foundation for Seamless Expansion
New organizations often begin with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, reliability and scalability problems can impede the success of the organization. These poorly built environments require careful assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle current business requirements and simplify future growth.
Interact with Problem Solvers Instead of Technology Vendors
Small businesses require guidance and technical training to navigate through an increasingly complex array of technology options available for accelerating business success and improving efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of technical experience, fine tuned support tools, and understanding of enterprise networking enable small businesses to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over=stretched in-house IT help.
Best Practices
Progent’s team of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the forefront of IT support, executing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems quickly.
Value Pricing
Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by every staff member to every client. The discipline of detailing and archiving service records results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t release vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and efficient.
Automated Server Monitoring with Microsoft MOM
Progent is one of the only support companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MOM causes your network support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
In addition to providing Microsoft Dynamics GP consultants, Progent can give you access to consultants experienced in Microsoft Dynamics AX ERP Software, Microsoft Navision, Microsoft Solomon, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Best Software, and QuickBooks Pro by Intuit. Progent's experts also can help you build and support a secure, robust server and communications infrastructure to support your ERP, MRP and accounting applications.
For small and midsize company IT networks, administering and combining virus defense with disaster recovery along with the preparartion for restoring vital systems following a serious breach demands a continual struggle that involves a sophisticated set of software utilities, processes, and policies. Progent’s CISM and ISSAP qualified security experts can help you with system security and virus protection in several areas, from security audits to creating a comprehensive security plan. Progent’s security consulting offerings feature economical per hour or contract service to show customers how to set up and manage protected small business IT networks based on Windows and Cisco Systems solutions. Progent supports information security products from all leading security protection vendors such as Cisco Systems Firewall, Computer Associates, Juniper, Checkpoint, Trend Micro, Fortinet, Neoteris, Ingate, and Watchguard. Progent’s network security consulting engineers offer expertise in physical security, wireless security, operational security, hardware security, applications development security, security architecture, security administration, security design, security assessment, and network security auditing. Progent can also assist with telecom, network and Internet security, access control technology and methodology, business continuity planning, data backup, and encryption.
Progent's Mac support engineers can help you with a wide range of system infrastructure areas including network architecture, off-site and mobile connectivity, internetwork communication, security, and new technologies including Voice over IP and fast wireless connectivity. For company networks based solely on Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and size to handle the challenge of designing, configuring, and maintaining a system architecture that is robust, secure, efficient and supportive of your corporate goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network systems. Progent can also give you access to certified professionals to support Cisco routers and switches.
Progent's Microsoft and Cisco certified network consultants offer advanced help with a wide range of technologies and can provide that assistance remotely nationwide or in person in major cities throughout the country and anywhere in Northern California. Progent offers 24x7 remote help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Mac OS X, or for systems that incorporate a mix of Windows and UNIX-based technology. Progent also offers the expertise of Cisco CCIE network engineers for complex connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to assist with high-level security design and problem solving. Progent has delivered online troubleshooting to businesses in all 50 states in the United States.
Progent's Microsoft-certified experts can provide computer help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2003. Progent’s consulting team can show you how to plan, integrate, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Microsoft BizTalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft SharePoint Services, Virtual Server, Project Server, and Operations Manager 2007 and 2005.
Progent's business climate will allow you to become a better consultant by enhancing your technical skills and increasing the loyalty of your customers. Progent makes good on this promise by attracting the top professional talent for you to operate with, offering an advanced network and communications infrastructure, using custom software tools to deliver the highest quality of support, and by streamlining our business models for finding and retaining customers.
Progent’s data center support services are designed for companies with hardware located at IDCs or data center colocation hosting facilities and in need of timely in-person help at the colo facility plus remote help from Microsoft and Cisco certified professionals. Progent provides a complete range of data center and IDC and colo support services such as system topology analysis, Windows and Linux server integration and support, tech support for server and communications networking, development and deployment of fault tolerant configurations, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing environments, and creating high-availability server and storage clustering configurations.
Even if your business has a small network support staff and a modest technology budget, your information system can still have the same high availability and performance that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-qualified IT professionals, the most recent network management products for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and hardware up and running. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and program monitoring to cut service costs, fix trouble spots quickly, and prepare for problems before they impact system productivity. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive process management. Progent can help with MOM 2000 and Microsoft Operations Manager 2005 to offer small company systems enterprise-class availability, protection and performance.
Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to allow minor problems to fester.
MS Dynamics GP 10.0 accounting software is a full-featured business management and analytics platform that unifies data and processes throughout your business, communicates easily with other applications, and brings together employees, customers and suppliers unrestricted by time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 10.0 delivers functionality for financials, management reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field service, manufacturing, retail, and online business services. Progent can help you install and manage a reliable, secure server and communications infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics Great Plains Release 10.0.
