Fast and Affordable Online Technical Support for Long Beach IT Networks
Fast Phone Help for Long Beach NetworksFor businesses located in Long Beach or anywhere in the state of California, Progent offers remote help for networks based on Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools required to solve the majority of network problems quickly. This reduces immediate expenses since service calls use up minimal billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting experience is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you owe only for the support that you actually get. In contrast to typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent situations where fast repairs manage to turn into large invoices. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes that permit the maximum degree of effectiveness for online consulting and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to communicate with your company's environment without breaching network security.

Progent's proven service database system stores comprehensive records describing all service that Progent's customers have been provided. Progent's staff engineers have access to the history of services delivered to every Progent client by every consultant. This history of trouble tickets and repairs is organized as a conveniently searchable support database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and formal partnerships with key industry leaders including Cisco and Microsoft open up other vast technical support databases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can find optimal solutions in the least time.

Remote technical support services provided by Progent to customers in Long Beach and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the money or time to create an internal Help Desk but who want quick access to an efficient Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent supplement to your established Help Desk staff. Progent's Virtual Call Center can operate as a an escalation option to handle the most difficult network challenges, or be ready in overflow instances when your regular service providers are swamped.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your clients in Long Beach or anywhere in the state of California rapid assistance from an efficient support resource with substantial experience offering telephone-based support and remote repair service for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's goal is to fix instead of merely annotate IT problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply online advanced consulting expertise and training in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To learn more about Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Long Beach, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so that your computer maintenance is proactive and automated. By detecting potential issues before they evolve into downtime, remote monitoring can minimize inconvenient and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or environments that incorporate a mix of platforms.
How Your Long Beach Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Long Beach or throughout the state of California, Progent's phone-based network support engineers are ready to deliver effective and economical IT support the moment your company needs it. More than 15 years of providing remote technical assistance has earned Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Long Beach organization has a regular freelance consultant or employs a full time IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to solve sudden network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Companies in Long Beach
Progent's online network troubleshooting services enable your Long Beach company to enjoy the benefits of on-call, expert network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic value by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Long Beach and throughout California, nearby computer support resources, whether consisting of outside consultants or an in-house IT staff, can solve the majority of technical problems. However, serious problems may spring up when local resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these instances, Progent's on-call support experts give you an easy, quick, and affordable way to supplement your regular resources and to convey useful knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller companies often depend on individual freelance service providers. While independent service people have less overhead than big service firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your company expands, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your network is always available.

  • Create a Solid Foundation for Smooth Growth
    Organizations often begin with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a network grows, stability and expandability issues can impede the success of the business. Such badly built systems require careful analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture able to provide the solid foundation to handle critical business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require advice and technical training to negotiate an ever more complicated array of technology options capable of accelerating business growth and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of technical background, refined remote support tools, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the front lines of IT service, executing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each consultant to each client. The practice of documenting and archiving service activity allows more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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