Fast and Affordable Online Support for Long Beach Computer Networks
Fast Phone Technical Support for Long Beach SystemsFor businesses in Long Beach or anywhere in California, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools required to solve the majority of network issues rapidly. This reduces direct costs because service calls use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the support that you receive. Unlike typical online support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick fixes manage to end up as major invoices. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized technologies and field-proven processes which permit the maximum level of efficiency for remote help and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your computer system remotely without violating corporate security.

Progent's sophisticated service reporting system keeps comprehensive histories for all support that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help delivered to every client by any consultant. This history of issues and repairs is organized as a readily searchable internal database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft open up other extensive technical support databases and permit fast access to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at the most efficient solutions in the least time.

Remote services offered by Progent to customers in Long Beach and anywhere in the state of California include:

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick access to an effective Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting support can guide you in creating an effective new Help Desk or enhancing your established organization, identifying or modifying Help Desk application software to address the unique needs of your business, or providing temporary online staff to work with your existing Help Desk resources during high-demand scenarios such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of experienced network professionals gives your workers in Long Beach or anywhere in the state of California instant communication with a dependable technical support group with substantial background providing telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to company success, and Progent's intent is to resolve and not just track IT issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Excel. To read more information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Long Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so that your computer support is proactive and automated. By spotting looming issues before they cause network outages, automated monitoring can minimize inconvenient and expensive service crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or environments that support multiple OS platforms.
How Your Long Beach Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Long Beach or throughout the state of California, Progent's phone-based computer support engineers are ready to provide effective and economical IT help the moment your organization needs it. More than 15 years of providing online technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems quickly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Long Beach company relies on a local freelance support technician or employs an in-house IT staff that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Companies in Long Beach
Progent's remote network troubleshooting services allow your Long Beach business to experience the advantages of on-call, world-class network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most businesses in Long Beach and throughout California, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can deal with typical network problems. However, major troubles can spring up when your regular resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's online support professionals offer a convenient, quick, and economical way to augment your regular resources and to transfer valuable information to increase your capability to resolve downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses often depend on individual freelance service providers. While freelance service people carry smaller overhead than big consulting organizations and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve help may require your company to wait for assistance during an emergency. As your network expands, network downtime and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service experts to insure your network is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically start with an information architecture created on a shoestring budget. Without a scalable framework, band-aid fixes often get thrown onto a shaky foundation. As a network grows, stability and expandability issues can impede the productivity of the business. Such badly designed environments need proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to handle critical business requirements and facilitate future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for accelerating business success and enhancing efficiency. They do not need a network engineer who is trying to resell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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