Fast Online Help for Long Beach IT Networks
Urgent Phone Consulting for Long Beach NetworksFor companies in Long Beach or anywhere in the state of California, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. This reduces immediate expenses since solutions require minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you receive. Unlike many online support firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where speedy. minor fixes manage to end up as big invoices. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized tools and proven methodologies that promote the highest level of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to link to your system without breaching system security.

Progent's advanced technical support reporting application stores extensive histories of all support that Progent's clients have received. Progent's authorized service personnel have access to the details of services rendered to each Progent customer by any engineer. This database of trouble tickets and solutions is structured as a conveniently exploitable support knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.

Online technical support services provided by Progent to clients in Long Beach and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to support an internal Help Desk Call Center but who want quick response from a dependable Call Center with professional phone assistance plus the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless extension of your current Call Center staff. Progent's Virtual Help Desk can serve as a an escalation resource to handle the toughest technical challenges, or be ready in hectic circumstances when your ordinary resources are overwhelmed.

    Progent's Help Desk team of experienced network consultants provides your workers in Long Beach or anywhere in the state of California fast communication with a reliable support resource with years of experience offering telephone-based support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a crucial driver of company success, and Progent's target is to fix rather than just track technical problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and training in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Long Beach, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a combination of OS platforms.
How Your Long Beach Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Long Beach or anywhere in the state of California, Progent's online computer support specialists can provide professional and economical IT support the instant your organization has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Long Beach business has a local freelance support technician or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected network emergencies or especially complicated integration projects.

Details of Progent's Remote Computer Support for Long Beach
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer offices in Long Beach or anywhere in the state of California the greatest leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical expertise, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 integration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by each staff member to each client. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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