Fast and Affordable Online Troubleshooting for Long Beach Computer Systems
Fast Online Technical Support for Long Beach NetworksFor businesses in Long Beach or anywhere in the state of California, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, plus the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions use up minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online help and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's environment remotely without compromising network security.

Progent's sophisticated technical support reporting application maintains detailed histories of all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of all help rendered to each Progent client by any Progent consultant. This database of anomalies and responses is stored as a readily retrievable support knowledge base that permits Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other massive technical databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service specialists can arrive at the most efficient solutions in the least time.

Online support provided by Progent to clients in Long Beach and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the resources to support an in-house Call Center but who require fast response from an effective Help Desk with proficient phone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and acts as a transparent addition to your current Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation option to resolve the most difficult computer system challenges, or be ready in those circumstances when your other resources are swamped.

    Progent's Help Desk Call Center team of experienced network professionals gives your computer users in Long Beach or anywhere in the state of California immediate communication with an efficient network service resource with years of experience providing phone consulting and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a key contributor to company performance, and Progent's goal is to fix instead of merely report network issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team can supply remote professional engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Word, and MS Office Excel. To read additional information about Progent's expertise, programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Long Beach, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By uncovering looming trouble spots before they expand into crashes, automated monitoring can head off stressful and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a combination of operating systems.
How Your Long Beach Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Long Beach or anywhere in the state of California, Progent's online network support specialists can deliver expert and cost-effective system help the moment your organization requires it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Long Beach office works with a local independent support technician or maintains a full time organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to resolve sudden network emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Organizations in Long Beach
Progent's remote support services enable your Long Beach organization to enjoy the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic value by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your local IT resources
    With most offices in Long Beach and throughout California, local computer support providers, whether represented by independent consultants or a full-time IT staff, can solve typical network problems. However, IT crises sometimes spring up when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call support specialists provide an easy, quick, and economical solution to supplement your local help and to transfer useful knowledge to improve your capability to handle future issues in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller organizations commonly rely on individual freelance service providers. Although independent service people have less internal costs than big support firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may require your company to wait for help during an emergency. As your network expands, system unavailability and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your network stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an information architecture created on a shoestring budget. Without a strong framework, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly built environments require proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a network infrastructure able to provide the solid foundation to meet vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of accelerating business success and improving productivity. They do not need a network consultant who is motivated to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 integration, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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