Southern California Contact Information:

Southern California Onsite IT Consulting
Progent locations in Southern California

City Street Address Contact Information
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 657-999-1717

Link: Anaheim Network Support Services
Beverley Hills, CA 468 N Camden Dr
#200
Beverly Hills, California, 90210
Sales Phone: 424-354-0123
Link: Los Angeles Network Support Services
Irvine, CA 2102 Business Center Dr
Irvine, California, 92612
Sales Phone: 562-583-3336

Link: Irvine Network Support Services
Long Beach, CA 3780 Kilroy Airport Way
Suite 200
Long Beach, California, 90806
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Los Angeles, CA 355 S Grand Ave Suite 2450
Suite 2450
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Manhattan Beach, CA 1500 Rosecrans Ave
Suite 500
Manhattan Beach, California, 90266
Sales Phone: 310-421-4766

Link: Manhattan Beach Network Support Services
Pasadena, CA 1055 E Colorado Blvd
5th Floor
Pasadena, California, 91106
Sales Phone: 626-243-2233

Link: Pasadena Network Support Services
Santa Monica, CA 2425 Olympic Blvd
Suite 4000W
Santa Monica, California, 90404
Sales Phone: 424-299-8822

Link: Santa Monica Network Support Services
Sherman Oaks, CA 15260 Ventura Blvd
Suite 1200
Sherman Oaks, California, 90071
Sales Phone: 818-666-3781

Link: Sherman Oaks Network Support Services

Immediate Online Technical Support for Long Beach IT Networks
Fast Online Support for Long Beach SystemsFor businesses in Long Beach or anywhere in California, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical background and have access to the sophisticated technology necessary to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many online service organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick repairs manage to end up as large bills. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that allow the highest degree of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to access your network remotely without violating corporate security.

Progent's proven technical support database application keeps extensive records of the support that Progent's customers have been provided. Progent's team consultants have access to the history of assistance delivered to every customer by every Progent engineer. This database of issues and repairs is structured as a conveniently searchable internal database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service experts are able to come up with the most efficient resolutions quickly.

Online services available from Progent to customers in Long Beach and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need quick response from an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless addition to your existing Call Center resources. Progent's Virtual Help Desk can act as a an escalation alternative to resolve complex technical issues, or be ready in overflow instances when your regular resources are swamped.

    Progent's Call Center team of experienced network consultants offers your computer users in Long Beach or anywhere in the state of California fast communication with a large support group with years of background offering telephone-based consulting and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a solid enabler of company productivity, and Progent's policy is to solve rather than merely track technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online professional consulting support and training in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Long Beach, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your computer maintenance is proactive and automated. By spotting potential issues before they expand into downtime, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a mix of platforms.
How Your Long Beach Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Long Beach or anywhere in the state of California, Progent's online computer support engineers can provide effective and affordable system help whenever your business requires it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Long Beach business relies on a regular independent consultant or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve sudden network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Long Beach
Progent's online technical help services enable your Long Beach company to experience the advantages of on-call, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire added business value by being more reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most businesses in Long Beach and throughout California, nearby computer support providers, whether consisting of freelance consultants or an internal IT staff, can take care of typical network issues. On the other hand, serious problems sometimes spring up when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online service specialists provide a convenient, quick, and economical solution to augment your regular help and to transfer useful knowledge to improve your ability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance service providers. Although freelance consultants have less overhead than larger support organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your network grows, network unavailability and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support experts to make sure your network is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often begin with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such badly designed environments require proper assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture able to offer the stable foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to match technical expertise with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 upgrades, SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each staff member to each customer. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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