Los Angeles/Orange County, CA Metro Area Contact Information:

City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Immediate Online Technical Support for Long Beach Information Networks
Urgent Remote Consulting for Long Beach SystemsFor organizations located in Long Beach or anywhere in California, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking problems, plus the services of CISSP-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools required to solve most network issues quickly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. Unlike many remote service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested processes which ensure the highest level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your company's computer system without compromising system security.

Progent's powerful technical support reporting application includes thorough documentation describing all service that Progent's clients have received. Progent's team engineers have the benefit of the history of support delivered to each client by every engineer. This archive of anomalies and repairs is stored as a quickly retrievable support knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service experts are able to come up with optimal resolutions in the least time.

Remote technical support services provided by Progent to clients in Long Beach and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the budget to support an internal Call Center but who need quick communication with an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent reinforcement of your existing Call Center staff. Progent's Virtual Help Desk Call Center can act as a an escalation option for the most difficult network challenges, or be ready in those circumstances when your other support engineers are too busy.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your workers in Long Beach or anywhere in the state of California rapid assistance from an effective technical support group with extensive experience offering telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a solid driver of business performance, and Progent's target is to fix instead of simply document IT problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers online and in-depth consulting expertise and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Long Beach, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By detecting possible issues before they result in downtime, proactive monitoring can head off inconvenient and expensive information system crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
How Your Long Beach Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Long Beach or throughout the state of California, Progent's online network support specialists can deliver expert and economical IT help whenever your organization requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Long Beach organization works with a regular freelance consultant or employs a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to solve unexpected system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Long Beach
Progent's online IT consulting services allow your Long Beach organization to enjoy the benefits of timely, expert network support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic worth by being more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    With most businesses in Long Beach or anywhere in California, nearby computer service resources, whether consisting of freelance consultants or an in-house IT staff, can solve typical network issues. However, major troubles may spring up when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these situations, Progent's online service specialists offer a convenient, fast, and affordable solution to supplement your local resources and to transfer valuable knowledge to improve your capability to handle future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller organizations often rely on independent freelance service providers. Although independent service people carry less overhead than big support firms and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your company grows, network downtime and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    Businesses often start with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown on top of a weak foundation. As a network grows, stability and scalability issues can impede the success of the business. These badly designed systems require careful analysis, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to meet current business demands and facilitate future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and improving productivity. They do not need a network engineer who is attempting to sell a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the front lines of IT service, performing a wide variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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