Fast and Affordable Online Technical Support for Long Beach IT Networks
Urgent Phone Support for Long Beach SystemsFor companies in Long Beach or anywhere in the state of California, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent leverage because they possess the practical background and have access to the sophisticated technology necessary to solve most network problems quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where fast fixes somehow end up as large bills. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven methodologies that allow the highest level of efficiency for online engineering help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to access your company's network without compromising system security.

Progent's proven technical support database application keeps comprehensive records of all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of services provided to each Progent customer by any Progent engineer. This database of trouble tickets and responses is structured as a quickly exploitable internal knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft open up additional vast technical support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists are able to find the best solutions in the least time.

Online support available from Progent to businesses in Long Beach and throughout the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight series of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop management services.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the budget to create an internal Help Desk Call Center but who want quick response from an effective Help Desk with professional phone support plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk or revamping your current organization, identifying or customizing Call Center software products to meet the unique requirements of your company, or providing temporary online personnel to supplement your internal Help Desk Call Center team during demanding scenarios such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Long Beach or anywhere in the state of California rapid assistance from a large technical support group with years of background providing phone consulting and online repair service for IT systems based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a significant driver of company success, and Progent's policy is to fix rather than simply document network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers remote professional consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Excel. To learn additional information on Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your IT support is proactive and automated. By uncovering potential trouble spots before they evolve into crashes, automated monitoring can minimize inconvenient and costly information system crises. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or networks that support multiple OS platforms.
How Your Long Beach Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with Windows, Mac OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Long Beach or throughout the state of California, Progent's online computer support specialists can deliver effective and economical IT support the instant your business requires it. More than a decade of providing online tech support has earned Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Long Beach business works with a local freelance support technician or employs an in-house organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Companies in Long Beach
Progent's online technical help services enable your Long Beach business to have the benefits of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your network will acquire added business worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most offices in Long Beach and throughout California, local network service resources, whether represented by independent consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, IT crises might strike when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service technicians. In these instances, Progent's on-call service professionals offer an easy, quick, and affordable way to supplement your local help and to pass on valuable knowledge to increase your ability to handle future issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies commonly rely on independent freelance consultants. Although independent service people have smaller overhead than big consulting firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of backup help may force your business to wait for help during an emergency. As your company grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system is always available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically begin with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid repairs often get piled onto an unstable foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can provide the stable foundation to meet critical business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require advice and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business success and enhancing productivity. They hardly need a network engineer who is attempting to sell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of IT knowledge, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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