Los Angeles/Orange County, CA Metro Area Contact Information:

City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Urgent Online Technical Support for Long Beach UNIX, Linux, or Sun Solaris NetworksFor small companies in Long Beach or anywhere in the state of California, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses since solutions take up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating network outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed only for the services that you actually get. Unlike many remote support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast repairs somehow turn into major invoices. Progent's penchant for solving technical issues quickly translates into your business conserving money.

Progent's Remote Support Technologies
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies that permit the highest level of efficiency for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's online support team to link to your company's environment remotely without violating network security.

Progent's proprietary service reporting system includes thorough documentation describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help provided to every client by every Progent consultant. This database of issues and resolutions is structured as a conveniently retrievable internal knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft permit access to other vast support databases and allow fast response from vendors' internal engineering staff so Progent's online service experts are able to arrive at the best resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Long Beach or anywhere in California or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote technical service engineers have credentials in an extensive array of technologies. This breadth of technical skills allows Progent's consultants to address virtually any emergency likely to crop up in a small company network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To support companies with mixed-OS environments, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online support provided by Progent to companies in Long Beach and throughout the state of California include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide array of computer technology including system infrastructure, email solutions, network and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Long Beach, CaliforniaThe Cisco CCIE credential is the top accreditation for network professionals, and validates a person's network technology skills at the master level. Cisco CCIEs know how to handle even the most intractable challenges surrounding network infrastructure design, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs provide exceptional value because their depth of expertise allows them to resolve the most intractable problems rapidly. In typical cases, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can get immediate support for severe network infrastructure problems that are impacting business efficiency but are beyond the scope of your regular network maintenance providers. Progent's CCIE support experts can interface to your environment by means of the latest on-line support tools in order to perform fast, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN products.

  • Certified MS Windows Experts
    Windows Experts for Long Beach, CaliforniaProgent's Microsoft-certified remote service experts offer computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Certified Network Security Professionals for Long Beach, CaliforniaProgent's certified CISSP and ISSAP network security consultants offer a variety of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover quickly after a damaging penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special projects that small companies often need. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who don't have the resources to build and maintain an internal Call Center but who need quick communication with a dependable Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless addition to your established Help Desk team. Progent's Virtual Call Center can act as an escalation resource to handle complex computer system problems, or be ready in hectic circumstances when your ordinary resources are too busy.

    Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to address the particular needs of your corporation, or providing occasional online staff to supplement your in-house Call Center resources to handle unusually busy events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran information technology consultants gives your computer users in Long Beach or anywhere in the state of California rapid assistance from an effective network service group with substantial background delivering telephone-based support and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a solid driver of business performance, and Progent's goal is to resolve and not merely annotate technical issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers online and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. For additional information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the creative facets of Apple Mac computing by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio or video or establishing an audio/video post production facility.

    Remote Network Monitoring Support
    Progent offers companies in Long Beach, or anywhere in the state of California, remote network and server monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By uncovering possible problems before they cause full-scale emergencies, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a combination of OS platforms.

How Your Long Beach Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.

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