Immediate Online Consulting for Long Beach UNIX or Linux SystemsFor small businesses in Long Beach or anywhere in California, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's online technical support services represent exceptional value due to the fact that they have the practical background and the advanced tools to resolve the majority of network problems quickly. Efficient support lowers direct expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor repairs manage to end up as large tabs. Progent's skill at dealing with problems quickly results in your company saving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and proven processes which promote the highest degree of efficiency for online technical support and repair for small and midsize business IT systems. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to connect to your network remotely without violating network security.

Progent's powerful technical support reporting system includes extensive records for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of assistance provided to every Progent client by every Progent consultant. This history of problems and repairs is structured as an easily exploitable proprietary knowledge base that enables Progent's online technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and formal partnerships with important vendors including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To access Progent's remote support in Long Beach or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's online network support professionals have credentials in an extensive set of disciplines. This breadth of IT skills enables Progent's consultants to tackle almost any emergency likely to take place in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To help clients with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Remote services provided by Progent to customers in Long Beach and anywhere in the state of California include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a broad range of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Consultants for Long Beach, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can deal with even the most complex issues associated with network design, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs are an exceptional value since their broad experience permits them to resolve even the most complex problems quickly. In many cases, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Few consulting organizations make CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a CCIE so you can receive timely assistance for serious network issues that are impacting worker productivity but are outside the experience of your regular computer maintenance providers. Progent's CCIE consultants can tie into your environment by means of sophisticated remote troubleshooting tools in order to provide fast, secure, and economical analysis and repair. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Certified Windows Experts
    Microsoft Windows Experts for Long Beach, CaliforniaProgent's Microsoft-certified online support experts can provide network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server development, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full array of remote desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Certified System Security Specialists for Long Beach, CaliforniaProgent's accredited CISM and CISSP network security consultants offer a range of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to clean up quickly following a damaging breach. Security consulting services available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special projects that small companies frequently need. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who lack the budget to support an internal Call Center but who want quick access to an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and operates as a seamless addition to your established Call Center team. Progent's Virtual Help Desk Call Center can serve as an escalation option for the most difficult computer system issues, or be available in those instances when your regular service providers are swamped.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or improving your established one, identifying or enhancing Help Desk software to address the unique needs of your business, or adding temporary phone support staff to reinforce your internal Help Desk group to handle unusually busy situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology professionals provides your computer users in Long Beach or anywhere in the state of California quick assistance from an effective technical support resource with substantial background delivering telephone-based consulting and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a key enabler of company performance, and Progent's intent is to fix and not just record technical problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff can supply online professional engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To read additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac experts can promote the imaginative facets of Macintosh systems by delivering remote consulting support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or building an audio/video production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Long Beach, or anywhere in the state of California, remote network monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into crashes, proactive monitoring can ward off disruptive and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or systems that incorporate a variety of operating systems.

How Your Long Beach Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.

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