Fast Online Help for Long Beach UNIX or Linux NetworksFor small and midsize companies located in Long Beach or anywhere in the state of California, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's remote technical support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to resolve most network issues quickly. This reduces direct expenses because service calls take up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in incidental costs by reducing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where quick solutions manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently translates into your company conserving cash.

Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested processes that allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your company's network remotely without breaching corporate security.

Progent's proprietary customer support reporting application maintains comprehensive records for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of assistance provided to each customer by every Progent engineer. This archive of issues and solutions is structured as a conveniently searchable proprietary knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available additional vast support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can come up with the most efficient solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's phone services in Long Beach or anywhere in California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's online support professionals have advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's consultants to handle practically any crisis that may crop up in a small or midsize company network. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To support customers with multi-platform networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services provided by Progent to clients in Long Beach and anywhere in the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad array of information technology including system infrastructure, email systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Long Beach, CaliforniaThe Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with the most intractable challenges surrounding network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. Cisco CCIEs offer exceptional value because their deep experience permits them to resolve the most complex problems quickly. In common instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Few service organizations make CCIEs available to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can get immediate help for complex network infrastructure problems that are impacting worker efficiency but are beyond the scope of your local network service providers. Progent's Cisco-qualified CCIE consultants can tie into your network by means of advanced on-line support technology in order to perform quick, secure, and affordable analysis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Support for Long Beach, CaliforniaProgent's Microsoft-certified online support engineers offer computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad range of online PC desktop support including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Qualified Network Security Consultants for Long Beach, CaliforniaProgent's certified CISSP and ISSAP network security engineers offer a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to clean up quickly following a damaging penetration. Security services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; installing firewalls; building safe architectures for off-site and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for small companies who lack the resources to assemble and manage an internal Call Center but who need fast response from a dependable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can serve as an escalation option for the toughest computer system challenges, or be ready in those instances when your regular support engineers are swamped.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Call Center or improving your established one, identifying or enhancing Help Desk application software to handle the unique requirements of your company, or adding temporary phone support staff to work with your existing Help Desk Call Center team during unusually busy events like software migrations, major updates, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals gives your workers in Long Beach or anywhere in the state of California fast communication with a large network service resource with extensive experience providing phone help and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a key enabler of company success, and Progent's goal is to solve rather than simply track network issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online professional engineering support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To read more concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the artistic components of Macintosh systems by providing remote help services and training in graphics, sound, and video. Progent's consultants can provide expertise in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Long Beach, or anywhere in the state of California, online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into network outages, proactive monitoring can ward off disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Windows networks, or networks that support a combination of operating systems.

How Your Long Beach Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

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