UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for Long Beach Small Office Computer Networks
For small businesses in Long Beach or anywhere in California, Progent offers 24x7 online technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate costs because service calls take up a smaller number of chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor repairs somehow end up as big invoices. Progent's penchant for disposing of problems quickly results in your business saving cash.
Progent's Online Service Technologies
Over the years, Progent has developed a collection of customized technologies and field-proven processes that permit the highest degree of efficiency for online technical support and repair for small company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to interface to your network remotely without compromising system security.
Progent's advanced service reporting application stores comprehensive documentation describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help provided to every Progent client by any Progent engineer. This history of trouble tickets and solutions is stored as a readily retrievable proprietary knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco Systems and Microsoft make available additional vast support knowledge bases as well as to manufacturers' in-house engineering staff so that Progent's remote consulting engineers can find the most efficient solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Support. Assistance from Progent
To get started with Progent's phone support in Long Beach or anywhere in California or to learn additional information about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote support professionals have credentials in a comprehensive array of products and technologies. This broad range of capability enables Progent's consultants to tackle virtually any crisis likely to take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
Online support services available from Progent to clients in Long Beach and anywhere in the state of California include:
UNIX, Linux, Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services cover a wide range of information technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency online help troubleshooting problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs can handle the most difficult problems associated with network infrastructure design, deployment, maintenance, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. CCIEs represent an excellent value because their deep experience allows them to resolve the most complex problems quickly. In typical instances, less qualified engineers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes.
Few service firms make CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a CCIE so your company can get urgent support for complex network issues that are hurting worker productivity but are outside the scope of your ordinary network service group or consultant. Progent's CCIE support experts can tie into your environment by means of state-of-the-art remote support tools in order to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts Progent's Microsoft-certified online support experts offer network troubleshooting and IT support for all Microsoft server and office productivity products. Progent is a Microsoft Gold Certified Partner network support firm and can offer your company the expertise of consulting engineers who can show you how to integrate, support and administer the entire family of MS Servers including MS Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange Server, Application Center, SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Specialists Progent's certified CISSP and ISSAP network security consultants offer a variety of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recover quicky following a serious penetration. Security services offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile communication; defending your email system against viruses, spam, and directory harvest attacks; and initiating 24x7 proactive monitoring.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects that small businesses often need. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
Help Desk Services
Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who don't have the resources to support an internal Help Desk but who want fast communication with an efficient Help Desk Call Center with professional telephone assistance plus the expertise to escalate complex trouble tickets to advanced engineers.
Progent’s Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your established Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation alternative to handle the toughest technical challenges, or be ready in overflow situations when your other resources are too busy.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or revamping your existing one, selecting or enhancing Help Desk application software to address the special requirements of your business, or providing occasional phone support staff to work with your existing Help Desk group to deal with high-demand events such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of veteran information technology professionals offers your clients in Long Beach or anywhere in the state of California quick contact with a reliable technical support group with years of experience providing telephone-based consulting and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a key enabler of business success, and Progent's policy is to fix rather than simply document IT issues.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Team provides online and in-depth engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and MS Excel. To read more information about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can support the imaginative aspect of Macintosh computing by offering remote consulting services and training in graphics, audio, and video. Progent's consultants can provide help in a large selection of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Long Beach, or anywhere in the state of California, online network monitoring services based on MS Operations Manage (MOM), adapted by Progent to suit your business so your network support is proactive rather than reactive. By spotting possible issues before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or environments powered by a variety of operating systems.
How Your Long Beach Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or email information@progent.com.
Progent's Microsoft-certified experts have 18 years of experience providing e-mail, electronic messaging and email/telephony integration solutions for Bay Area businesses. Progent offers affordable Exchange Server consulting services to enhance email security and virus protection, achieve high availability email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange help and support offerings can assist you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2003 or Exchange Server 2000. In addition Progent offers Windows XP and Vista client-side email consulting for Microsoft Exchange and Outlook and can show you how to configure Microsoft Outlook 2003, Microsoft Outlook 2000, Microsoft Outlook XP, and Outlook Web Access. For email virus defense and spam filtering, Progent supports Postini spam filtering and Trend Micro software. Progent is a Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent can help small companies take advantage of Postini’s enterprise-class spam filter technology.
Progent is among the most expert information technology support firms in the San Francisco Bay Area for creating e-mail solutions based on Microsoft Exchange 2000. Progent specializes in helping small businesses get the full advantages of Microsoft Exchange Server 2000 for common scenarios including updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server administration.
Before Progent’s MOM-based solution, system issues were handled reactively, once workers complained about them. With the benefit of proactive, computer generated alerts and trend analyses created by MOM, Progent is now able to fix system issues before they grow to be critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with incipient problems before clients know that the problems are there. Progent has background with MOM 2005 and MOM 2000 to offer small company networks enterprise-class reliability, safety and performance.
Stealth penetration testing is an important component of any comprehensive IT system security strategy. Progent’s security experts can perform thorough intrusion checks without the awareness of your organization's in-house network support staff. Stealth penetration testing uncovers whether current security monitoring systems such as intrusion detection warnings and event history monitoring are correctly configured and actively monitored.
Progent's Microsoft certified Consultants offer three service programs to help mid-size and large companies create a cost-effective and productive in-house Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, management reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Support Services help businesses analyze the numerous high-quality Help Desk software packages available and decide which products may be excessively costly, lack critical features, or align poorly with your company's business goals. Progent also provides short-term staffing for organizations who need to augment their in-house Help Desk staff for occasional tasks or to fill in for vacationing or incapacitated workers.
Progent's Microsoft-certified ISA Server consultants have long experience with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with multiple offices, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts are available to assist your company in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without adversely restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of ISA Server.
If you are developing UNIX or Linux applications in an environment that has MS Windows-based processors, PCs, and office applications, Progent offers full-service IT outsourcing that allows you to focus on your field of strategic know-how without the constant hassle of managing your business network. Through the use of smart network monitoring and by providing online and in-person assistance when your company needs it, Progent offers an economical alternative for maintaining an information system that provides high dependability, security, and efficiency. Progent's UNIX/Linux developer support services include full-service it outsourcing, virtual server infrastructure, remote and in-personsupport and repair, 24x7 monitoring services, and help desk support.
Our Experts Group offers consulting in key areas that include Macintosh integration and applications; Expertise for Linux-powered, UNIX-powered, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and specialized program support; Chief Information Officer, business analyst, and project logistics services; Special program development and deployment; Web, eCommerce, EDI, and customer portal development and integration; SQL support and efficiency help; Business intelligence consulting; and Telecommunications systems consulting.
Progent is seeking to hire fulltime, solutions-oriented Microsoft certified engineers with MCSE certification; Cisco accredited network consultants with Cisco CCNP or CCIE certification; security consultants with CISSP or CISA or comparable security certification; and high-end network architecture experts with a background in mobile solutions, wireless connectivity, fault tolerance, business continuity, information protection, and server virtualization. Progent also is looking for professionals to join our staff of desktop service specialists and off-site support experts. Also, Progent is seeking experienced administrators who can operate effectively in Progent's fast-paced, virtual office environment.
Progent’s Microsoft certified professionals can offer small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid development of advanced business applications that offer your business a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and beyond the firewall. In addition to providing expertise, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT system. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.
Progent offers national urgent phone support and consulting services for businesses who operate networks powered by versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows products. Online technical support offers maximum leverage for your information technology dollar by protecting client efficiency and shortening the hours billed for computer repair services. Advanced online support technology and experienced service specialists and consultants allow Progent to solve most network problems without squandering time and expense by going to your location. In most of cases your IT problems can be remediated by telephone or via a combination of telephone support and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISM qualified security specialists to assist you with the toughest network problems.
Cisco's security and offsite access technology for small organizations represent a comprehensive line of manageable security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP qualifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco wireless products, and other Cisco security technologies that fit most closely with your company objectives.
Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent has the experience to finish your project quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design services include assistance with the configuration of third-party enhancements of Microsoft Exchange 2007 Server that are best aligned to your business needs.
Progent provides nationwide urgent phone support and troubleshooting services for companies who run Solaris networks or whose IT systems include a mix of Sun Solaris and Microsoft products. Remote network consulting offers optimum leverage for your information technology budget by preserving client efficiency and shortening the time billed for network analysis and repair. Sophisticated remote access tools and skilled service specialists and engineers allow Progent to solve the majority of network issues without wasting time and money by going to your location. In most of cases your IT issues can be remediated over the phone or through a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP qualified security professionals to help you with the toughest system problems.
For small businesses in Long Beach or anywhere in California, Progent offers 24x7 online technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs can handle the most difficult problems associated with network infrastructure design, deployment, maintenance, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. CCIEs represent an excellent value because their deep experience allows them to resolve the most complex problems quickly. In typical instances, less qualified engineers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes.
Progent's Microsoft-certified online support experts offer network troubleshooting and IT support for all Microsoft server and office productivity products. Progent is a 
Progent's certified CISSP and ISSAP network security consultants offer a variety of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recover quicky following a serious penetration. Security services offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile communication; defending your email system against viruses, spam, and directory harvest attacks; and initiating 24x7 proactive monitoring.
