Immediate Remote Technical Support for Long Beach UNIX, Linux, or Sun Solaris SystemsFor small companies in Long Beach or anywhere in California, Progent provides technical support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online support services represent excellent value because they have the practical background and the sophisticated tools to solve the majority of information system issues quickly. Efficient support reduces immediate costs because service calls take up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization benefits even more in indirect expenses by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where fast repairs manage to turn into major bills. Progent's penchant for dealing with problems efficiently translates into your business spending less cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a set of customized technologies and proven processes which permit the highest degree of efficiency for remote help and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your company's system without compromising corporate security.

Progent's proprietary service database application stores comprehensive documentation of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of support delivered to every customer by any consultant. This archive of anomalies and responses is structured as an easily accessible proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting experts can come up with the most efficient solutions in the least time.

Get Online UNIX, Linux, Solaris, or Mac OS X Computer Support from Progent
To access Progent's remote services in Long Beach or anywhere in California or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's online technical service experts have certified skills in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to handle virtually any problem that may crop up in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To help businesses with mixed-operating system environments, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to companies in Long Beach and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad range of computer technology including system infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for diagnosing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Engineers for Long Beach, CaliforniaThe Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and validates a consultant's technical skills at the master level. Cisco CCIEs know how to handle even the most difficult challenges occurring in network design, integration, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional value because their deep expertise permits them to resolve the most difficult problems rapidly. In common instances, less experienced service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting providers make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast telephone contact with a Cisco authorized CCIE so you can receive timely help for severe network infrastructure problems that are crippling business efficiency but are not within the comfort zone of your local IT maintenance providers. Progent's CCIE support experts can tie into your environment by means of sophisticated remote support tools in order to perform quick, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.

  • Authorized Microsoft Windows Support
    Windows Expertise for Long Beach, CaliforniaProgent's Microsoft-qualified online support experts can provide computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting engineers who can help your company with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint Server application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified System Security Professionals for Long Beach, CaliforniaProgent's certified CISM and CISSP network security consultants can provide a range of security solutions that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your business to recuperate quickly following a damaging breach. Security solutions available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; setting up firewalls; building safe architectures for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses often need. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for smaller organizations who don't have the resources to assemble and manage an internal Help Desk but who need fast response from a reliable Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation resource for the toughest technical issues, or be ready in hectic circumstances when your regular service providers are too busy.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center software to handle the unique needs of your company, or providing temporary online staff to work with your internal Help Desk Call Center resources to deal with unusually busy situations like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned network professionals provides your clients in Long Beach or anywhere in the state of California rapid access to an efficient technical support group with extensive background providing phone help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to business productivity, and Progent's target is to solve rather than just record IT problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group provides online professional engineering support and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications including CRM, Office Project, MS Office Word, and MS Excel. For more on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the imaginative facets of Mac environments by offering phone-based help services and training in graphics, sound, and video. Progent's consultants can provide assistance in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio/video or putting together an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Long Beach, or anywhere in the state of California, remote network and server monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so your IT support is proactive rather than reactive. By detecting looming problems before they expand into network outages, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or networks powered by multiple OS platforms.

How Your Long Beach Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.

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