Even if your Long Beach office relies on a local independent support technician or employs an in-house IT staff that can handle typical network issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve sudden network emergencies or especially tough integration problems.

Details of Progent's Remote Network Support for Long Beach
Progent's phone help, remote repair, system security expertise, and system administration services give small offices in Long Beach or throughout the state of California the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk Call Center services and network management, Progent's experts can deliver your small business world class IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

• Fast Phone Access to Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to small businesses in Long Beach and is also ideal for customers in geographic regions of California that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service databases, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent offers remote help on a per-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for online help and imposes no monthly retainer. This keeps you from facing big bills for simple repairs.

• Access to Cisco Network Architecture Experts
  As a Registered Partner for Cisco, Progent can provide the services of authorized professionals who have expertise in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, reliable, and protected connectivity for local and remote networking.

• Application Specialists Team
  Progent's core support offerings consist of technology integration, MS Exchange consulting, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide in-depth consulting support for specific application areas. Support offered by the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Consulting
  • MS Project Support
  • MS Office Excel Programming
  • MS Office Support
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Support
  • Mac Integration
  By providing a full service one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that address the specific needs of your business.

• Advanced Remote Access Tools
  Protected online connectivity allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly onsite service call. Effective online access software and experienced technicians together enable Progent to repair most network issues quickly and economically. Progent is an industry leader in online support and remote network analysis.

• Compatibility with Popular VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

• 24-hour Support for High System Uptime
  For small offices with vital applications, Progent can provide round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum network availability.

• Help Desk Call Center
  Progent's Help Desk Call Center services are intended specifically for budget-constrained small companies whose clients require immediate access to a Help Desk service with effective phone support and full escalation ability.

Benefits of Progent's Network Help for Small Offices in Long Beach
Progent's remote technical help services enable your City# small business to experience the advantages of timely, expert network support without the expense of maintaining a full-time IT staff. Your network will acquire added business worth by being more reliable, efficient, and secure. Advantages to your business include:

• Seamless virtual extension of your local IT resources
  For most small companies in Long Beach and throughout California, nearby network service providers, whether made up of freelance consultants or an internal IT staff, can solve the majority of network problems. However, serious problems might occur when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these instances, Progent's on-call service experts give you a convenient, quick, and budget-friendly solution to augment your local help and to convey useful knowledge to increase your capability to handle future problems in-house.

• Less Dependence on Freelance Service Providers
  For IT maintenance, small businesses often depend on independent freelance consultants. Although freelance consultants have smaller overhead than larger support firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for assistance during an emergency. As your company grows, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support experts to make sure your IT system stays up and running.

• Create a Scalable Basis for Smooth Growth
  New companies typically start with an information system implemented on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. Such badly designed environments need proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a system architecture able to offer the solid foundation to meet vital business requirements and ease downstream growth.

• Interact with Solution Providers Instead of Product Vendors
  Small businesses need guidance and technical training to negotiate an ever more complex array of technology options capable of promoting business growth and enhancing efficiency. These companies do not need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology instead of the true requirements of a small business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support software, and familiarity with corporate IT allow small companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

• Certified Knowledge of Microsoft's Full Line of Servers
  Progent can provide in-depth expertise for Microsoft’s powerful server products with services such as Windows 2003 consulting, Microsoft Windows Server 2000 upgrades, Windows NT Server legacy support, Microsoft Exchange Server 2003 consulting, Microsoft Exchange 5.5 Server and Exchange 2000 Server upgrades, and Microsoft SQL 2005 support.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a wide range of technical projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This means that you get not only world-class technical capability, but also a support engineer with proven approaches for applying technical knowledge to solve actual IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large invoices for fast fixes so you won't be tempted to allow minor problems to fester.

• Full Records of IT Services
  Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to each client. The discipline of detailing and organizing support activity allows more effective service and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MOM allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and costly availability disruptions.

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Emergency Support.