Fast and Affordable Online Support for Long Beach Computer Networks
Immediate Remote Support for Long Beach SystemsFor companies located in Long Beach or anywhere in the state of California, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves even more in indirect costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor solutions somehow end up as large invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven processes that ensure the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your company's network without violating corporate security.

Progent's sophisticated customer support database system maintains comprehensive records of the service that Progent's customers have been provided. Progent's team engineers have access to the records of support rendered to each Progent client by every Progent consultant. This history of anomalies and resolutions is stored as a readily retrievable proprietary database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting experts can determine the most efficient resolutions quickly.

Remote technical services available from Progent to businesses in Long Beach and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the resources to build and maintain an in-house Help Desk but who require fast response from a dependable Help Desk with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for complex computer system issues, or be ready in those instances when your other support engineers are too busy.

    Progent's Help Desk staff of veteran network professionals provides your workers in Long Beach or anywhere in the state of California fast communication with an effective network service resource with extensive experience delivering phone help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a key enabler of company productivity, and Progent's aim is to fix rather than just annotate technical issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply remote professional engineering support and training in specific business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft applications including CRM, MS Project, Office Word, and Excel. To read more concerning Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Long Beach, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in crashes, remote monitoring can ward off stressful and expensive network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or environments that support a variety of OS platforms.
How Your Long Beach Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Long Beach or throughout the state of California, Progent's online network support specialists are ready to deliver effective and affordable system help the moment your organization requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Long Beach business relies on a regular independent consultant or employs a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden network emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in Long Beach
Progent's online IT consulting services enable your Long Beach business to enjoy the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic value by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most businesses in Long Beach or anywhere in California, local network service providers, whether represented by freelance consultants or an in-house maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises may strike when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's online service experts offer a convenient, quick, and economical way to augment your regular help and to pass on useful knowledge to improve your ability to handle downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller businesses commonly depend on independent freelance consultants. Although freelance service people carry smaller internal costs than big service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the lack of backup help may require your company to go without assistance during an emergency. As your business grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of backup service experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Organizations often begin with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. Such poorly built environments require careful assessment, intelligent strategic planning, and wide IT expertise to evolve to a network architecture that can offer the stable foundation to handle current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require advice and technical training to negotiate an increasingly complicated array of product alternatives capable of accelerating business growth and improving productivity. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is built around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 expertise, Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits per minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by each staff member to each customer. The discipline of detailing and organizing support records allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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