Fast Remote Troubleshooting for Long Beach Computer Networks
Immediate Phone Help for Long Beach NetworksFor companies in Long Beach or anywhere in California, Progent provides online support for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools required to resolve most network issues rapidly. Efficient support lowers immediate expenses since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many online service companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor repairs somehow turn into large bills. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes that permit the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to connect to your network remotely without violating system security.

Progent's powerful customer support reporting application keeps extensive records describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support delivered to every customer by any Progent consultant. This archive of issues and fixes is structured as a conveniently accessible support database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with optimal solutions promptly.

Online technical support services provided by Progent to customers in Long Beach and throughout the state of California include:

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the resources to support an internal Help Desk but who require quick communication with a reliable Help Desk with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and serves as a transparent supplement to your existing Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation alternative for complex network problems, or be ready in overflow instances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in Long Beach or anywhere in the state of California rapid access to a reliable technical support group with years of experience delivering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's target is to fix rather than just track IT issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group offers remote professional engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Word, and MS Excel. To read more information concerning Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Network and Server Monitoring Services
    Progent offers companies in Long Beach, or anywhere in the state of California, remote network monitoring support based on System Center Operations Manager, adapted by Progent to fit your environment so your computer support is proactive and automated. By spotting potential problems before they result in downtime, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows networks, or systems that support a combination of platforms.
How Your Long Beach Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based support with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Long Beach or anywhere in the state of California, Progent's online computer support engineers can provide expert and affordable IT support whenever your business requires it. More than a decade of delivering remote technical assistance has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Long Beach company relies on a local independent support technician or employs an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle unexpected network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Long Beach
Progent's remote support services allow your Long Beach business to have the benefits of immediate, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will acquire added business value by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    With most offices in Long Beach or anywhere in California, nearby network service providers, whether consisting of freelance consultants or an in-house IT staff, can solve typical network issues. However, serious problems sometimes occur when local resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these instances, Progent's online service experts give you an easy, quick, and affordable way to augment your local help and to pass on useful information to improve your ability to deal with future issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller businesses often depend on individual freelance consultants. While freelance service people carry smaller internal costs than big service firms and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of backup personnel may require your business to wait for assistance during an emergency. As your network expands, system unavailability and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup support experts to insure your network is always available.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically start with an IT system created on a modest budget. Lacking a robust framework, slap-dash fixes can get piled on top of a weak foundation. As a company grows, stability and scalability problems can impede the success of the business. Such poorly designed environments require careful analysis, smart long-term planning, and wide IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle critical business requirements and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies require guidance and technical training to navigate through an ever more complex array of technology alternatives capable of accelerating business success and improving efficiency. They hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of IT service, executing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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