City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Immediate Online Technical Support for Long Beach Computer Networks
Urgent Online Technical Support for Long Beach NetworksFor organizations located in Long Beach or anywhere in the state of California, Progent offers online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated tools needed to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses since service calls use up fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting expertise is particularly important in environments that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where quick fixes manage to end up as big invoices. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that allow the maximum level of efficiency for online help and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to connect to your company's environment without compromising corporate security.

Progent's proven service database system maintains detailed documentation describing the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support provided to each client by any consultant. This database of anomalies and resolutions is stored as a conveniently exploitable internal database that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft open up other vast technical support databases and allow priority response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.

Remote technical services provided by Progent to businesses in Long Beach and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of outsourced network management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the money or time to assemble and manage an internal Help Desk but who need quick communication with an efficient Call Center with professional phone support as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex technical challenges, or be ready in those situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center team of experienced network experts provides your workers in Long Beach or anywhere in the state of California instant contact with an efficient technical support resource with extensive experience providing phone help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's intent is to fix and not merely document IT problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and training in special business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Long Beach, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your IT support is proactive rather than reactive. By spotting looming issues before they cause full-scale emergencies, automated monitoring can head off stressful and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a variety of platforms.
How Your Long Beach Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Long Beach or anywhere in the state of California, Progent's phone-based computer support engineers can provide effective and cost-effective IT support the moment your business requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Long Beach organization works with a regular independent consultant or employs a full time organization that can deal with typical computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to solve unexpected network crises or especially tough integration projects.

Benefits of Progent's Network Help for Businesses in Long Beach
Progent's online technical help services enable your Long Beach organization to enjoy the benefits of immediate, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by becoming more available, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Long Beach and throughout California, nearby computer service resources, whether consisting of independent consultants or an in-house IT staff, can handle the majority of network problems. However, IT crises can strike when local resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service people. In these cases, Progent's on-call service experts offer an easy, quick, and economical way to supplement your local help and to pass on useful information to increase your ability to deal with downstream issues locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller companies often rely on independent freelance consultants. While freelance consultants carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of backup help may force your company to go without assistance during an IT crisis. As your company grows, network downtime and problems with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies typically begin with an information architecture created on a shoestring budget. Without a scalable framework, band-aid repairs often get thrown onto a weak foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. Such badly built environments need careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture that can deliver the stable foundation to meet current business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices need guidance and technical education to navigate through an increasingly complex array of technology options available for accelerating business success and improving efficiency. These companies do not need a network consultant who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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