Fast Online Help for Long Beach Information Networks
Fast Phone Consulting for Long Beach NetworksFor companies located in Long Beach or anywhere in California, Progent provides online help for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve most network problems quickly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support experience is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes which ensure the highest level of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to link to your environment remotely without violating system security.

Progent's advanced service database application keeps detailed documentation describing the service that Progent's clients have received. Progent's team consultants have the benefit of the records of support provided to every client by any Progent engineer. This archive of problems and responses is structured as a conveniently accessible support database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and formal relationships with major technology companies including Cisco and Microsoft make available other extensive support databases and permit fast access to vendors' internal support staff so Progent's online service experts can come up with the most efficient solutions quickly.

Remote support services provided by Progent to businesses in Long Beach and anywhere in the state of California include:

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick communication with an effective Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting expertise can support you in creating an effective new Call Center or improving your established one, evaluating or modifying Help Desk software products to meet the special demands of your company, or adding occasional online staff to supplement your internal Help Desk resources to handle high-demand scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your workers in Long Beach or anywhere in the state of California quick access to an effective technical support group with substantial background offering phone support and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a key enabler of business success, and Progent's aim is to resolve rather than merely annotate network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online professional engineering support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To find out additional information on Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Long Beach, or anywhere in the state of California, online hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so that your network support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into network outages, system monitoring can head off inconvenient and expensive service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft networks, or systems powered by a mix of platforms.
How Your Long Beach Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Long Beach or anywhere in the state of California, Progent's phone-based computer support engineers can deliver professional and affordable IT support the moment your business requires it. More than a decade of providing remote repair services has earned Microsoft Gold certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve IT problems quickly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Long Beach office deals with a regular freelance consultant or maintains a full time IT staff that can deal with day-to-day network problems, Progent’s Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to solve unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in Long Beach
Progent's online support services allow your Long Beach company to experience the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will derive added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most organizations in Long Beach or anywhere in California, nearby network support providers, whether consisting of independent consultants or an in-house maintenance staff, can solve the majority of technical issues. However, serious problems can strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online service specialists provide an easy, quick, and economical way to augment your regular help and to transfer valuable knowledge to improve your ability to resolve downstream issues locally.

  • Less Reliance on Individual Consultants
    For network support, smaller organizations often rely on individual freelance service providers. Although freelance service people carry less internal costs than larger service organizations and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of reserve help may require your company to wait for help during an IT crisis. As your company grows, network downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to insure your network stays available.

  • Build a Solid Basis for Seamless Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled onto a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These poorly designed systems need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture able to deliver the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses need guidance and technical training to negotiate an ever more complicated array of technology alternatives capable of accelerating business growth and improving productivity. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers in-depth expertise for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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