City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Immediate Remote Troubleshooting for Long Beach Networks
Fast Phone Support for Long Beach SystemsFor companies located in Long Beach or anywhere in California, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system issues quickly. This reduces immediate costs since solutions use up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many online support companies, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent situations where quick solutions somehow end up as big tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-tested methodologies which ensure the highest degree of efficiency for online help and repair for information systems of all sizes. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to access your computer system remotely without compromising system security.

Progent's advanced technical support database application includes detailed documentation describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of assistance delivered to every Progent client by any Progent engineer. This database of trouble tickets and resolutions is stored as an easily searchable support database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service specialists can determine the best solutions quickly.

Remote technical support services offered by Progent to clients in Long Beach and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the resources to assemble and manage an in-house Call Center but who need fast communication with a reliable Help Desk with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or enhancing your current organization, selecting or modifying Help Desk Call Center software products to address the unique demands of your business, or adding temporary phone support personnel to reinforce your internal Call Center group to handle high-demand situations like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of seasoned information technology experts provides your customers in Long Beach or anywhere in the state of California fast assistance from an efficient network service resource with extensive background providing telephone-based support and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a significant enabler of company efficiency, and Progent's goal is to solve rather than merely record technical issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers phone-based advanced consulting support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Long Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your IT support is proactive and automated. By exposing emerging problems before they cause full-scale emergencies, system monitoring can head off disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a mix of operating systems.
How Your Long Beach Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Long Beach or throughout the state of California, Progent's online network support specialists can deliver effective and economical system help whenever your organization has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Long Beach business relies on a local independent consultant or employs a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to deal with sudden system emergencies or especially tough integration projects.

Features of Progent's Remote Network Support for Long Beach
Progent's online support, remote repair, network security consulting, and network management services give businesses in Long Beach or anywhere in the state of California the greatest leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent can provide in-depth expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be tempted to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to each client. The practice of documenting and organizing service activity results in more effective service and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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