Fast and Affordable Remote Support for Long Beach Networks
Urgent Remote Technical Support for Long Beach SystemsFor companies located in Long Beach or anywhere in California, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they possess the practical experience and have access to the advanced tools required to solve most network problems quickly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in incidental costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially valuable in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to many remote support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast repairs somehow end up as big invoices. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and proven methodologies that permit the highest degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to link to your company's computer system without breaching corporate security.

Progent's advanced customer support reporting application includes detailed records describing all support that Progent's clients have received. Progent's authorized engineers have access to the records of services rendered to each client by any Progent consultant. This database of issues and solutions is organized as a conveniently retrievable internal database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote service specialists can come up with the best solutions quickly.

Online support provided by Progent to businesses in Long Beach and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight line of IT management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight Systems Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight Systems Watch server and desktop automated management consulting.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the budget to support an internal Call Center but who need fast response from an effective Help Desk Call Center with professional phone assistance plus the ability to escalate complex problems to high-level engineers.

    Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk software to meet the particular requirements of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group to handle unusually busy events like software transitions, major updates, or rolling out new business software.

    Progent's Call Center team of seasoned information technology professionals provides your customers in Long Beach or anywhere in the state of California fast communication with a reliable technical support resource with substantial background offering phone consulting and online repair service for IT systems that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a solid driver of company productivity, and Progent's intent is to fix instead of merely track network issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group provides remote advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Long Beach, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive and automated. By anticipating emerging issues before they cause downtime, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or systems based on a mix of operating systems.
How Your Long Beach Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Long Beach or throughout the state of California, Progent's phone-based network support specialists can deliver professional and economical system help whenever your organization needs it. Long experience delivering online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Long Beach company works with a local freelance support technician or maintains an in-house organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected system emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Support for Long Beach
Progent's phone support, remote troubleshooting, system security expertise, and network administration services offer companies in Long Beach or anywhere in the state of California unparalleled leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk Call Center support and system administration, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of IT expertise, refined support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for support services provided during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Companies who work with familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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