Enterprise-class Online Consulting Services for BlackBerry Technology
RIM BlackBerry Online Troubleshooting AssistanceSafe and reliable access from smartphones to email platforms like Microsoft Exchange, Domino, or Novell GroupWise has become a strategic requirement for businesses of any size who want to maximize productivity. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server are some of the premiere solutions for enabling and administering wireless connectivity. However, supporting efficient BlackBerry environments has become challenging because of the sophisticated mechanisms that exist to meet the demand for world-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing online consulting services for BlackBerry systems, lowering service expenses and taking care of problems faster than is feasible with ordinary on-site consulting.

Progent has a seasoned group of online engineers qualified to maintain IT system that incorporate products from all major suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help you to manage challenging issues with your network environment. Progent's Apple certified experts can assist you to interface Macintosh computers with your mobile communications environment and can provide support with iPhone integration. Progent's Linux consultants can provide help for supporting servers powered by various implementations of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of support skills permits Progent to act as a one-stop solution for any consulting support required in multi-platform networks and avoids the finger-pointing that small organization commonly encounter when looking for technical help.

Progent's information technology security consultants have been awarded top security credentials including CISM and CISSP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include a pair of ultra-affordable security penetration testing service bundles that allow small businesses to get an independent security evaluation from a Progent security consultant to uncover possible risks in the security posture you expose inside and outside your firewall.

Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a single solution for controlling key jobs such as device deployment, upgrades, and retirement and offering a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Exchange, Groupwise, or Domino email servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server includes a wealth of data protection capabilities starting with advanced encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to meet the special needs of your network. Progent's BlackBerry certified engineers can assist you to select advanced security features and activate them wirelessly. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe information from a missing or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BES Server also offers flexibility in determining mechanisms to prevent users from loading or running unsafe or prohibited programs. Progent can help you to select blocking processes like:

  • List precisely which programs are permitted on the device
  • Prevent third-party software from allocating non-volatile memory on the device
  • Select which resources external applications can use on the BlackBerry smartphone
  • Restrict the kinds of access third-party programs running on the smartphone can establish
  • Prevent all external software from being installed or executed on the device

How Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to architecting mobile productivity solutions built around BlackBerry BES Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, repair, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements assessment, system architecture, installation strategy and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry BES Server, assist you to decide which administration model and physical components meet your requirements, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can help your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform company-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Consultant
In order to contact Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.
















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