World-class Remote Consulting Services for BlackBerry Technology
RIM BlackBerry Online Troubleshooting AssistanceSafe and reliable connectivity from smartphones to messaging systems like Exchange Server, Domino, or Novell GroupWise is now a strategic requirement for businesses of any type who wish to maximize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular solutions for enabling and administering wireless communications. However, maintaining productive BlackBerry systems is increasingly complex due to the sophisticated mechanisms that exist to fulfill the demand for enterprise-class security and non-stop operation. Progent's BlackBerry qualified consultants are experienced at delivering remote consulting expertise for BlackBerry environments, reducing service expenses and resolving problems more quickly than is possible via conventional on-premises consulting.

Progent maintains a seasoned group of online engineers certified to support networks that incorporate technology from all popular suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to manage complex issues with your infrastructure. Progent's Apple qualified specialists can help your business to interface Macintosh computers with your mobile connectivity environment and can provide help with Apple iPhone integration. Progent's Linux specialists can offer expertise in supporting application servers based on all leading distributions of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo. This range of support skills allows Progent to offer a one-stop solution for consulting consulting needed in mixed-vendor networks and avoids the blame game that small companies commonly confront when looking for computer support.

Progent's network security engineers have been awarded top security certifications such as CISA and CISSP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include two economical security vulnerability scanning service packages that allow small businesses to get a professional network security assessment from a Progent security consultant to determine potential risks in the security posture you present inside and outside your firewall.

Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry wireless handsets, providing a single platform for controlling critical tasks like smartphone deployment, updates, and deactivation while also providing a solid infrastructure for data protection and high availability. BlackBerry BES Server supports seamless integration between Microsoft Exchange, Groupwise, or Lotus messaging platforms and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry BES Server Configuration Help

BES Server includes a wealth of data protection options starting with automatic encryption of messages transmitted between a BlackBerry device and BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great flexibility in selecting levels of security to meet the special needs of your mobile network. Progent's BlackBerry certified engineers can help you to choose powerful security features and activate them wirelessly. Examples of these over-the-air selectable security settings include:

  • Lock down a device
  • Erase information from a misplaced or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry BES Server also provides versatility in determining how to prevent mobile users from loading or executing unsafe or unauthorized code. Progent can help you to select protective processes like:

  • List precisely which programs are permitted on the device
  • Block external programs from using persistent storage on the smartphone
  • Select which resources external applications can access on the smartphone
  • Limit the kinds of access third-party programs running on the BlackBerry device can initialize
  • Prevent all third-party programs from being installed or executed on the BlackBerry smartphone

Professional BlackBerry Consulting and Technical Support Services Available Online from Progent
Progent's authorized BlackBerry support specialists are accessible online to deliver expert assistance to companies in the Los Angeles area or anywhere in the state of California. Progent's experienced online consulting experts have helped businesses resolve network problems and cut IT service costs in each state in the U.S. and established a substantial following of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers remote consulting support for a broad array of issues related to BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and improving mobile security. Important RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements assessment, solution architecture, deployment strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to create a wireless system that meets your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning options for software editions, server hardware and storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can help your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to perform company-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a RIM BlackBerry-Qualified Specialist
If you wish to contact Progent about consulting support for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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