Introduction to Progent's Consulting Expertise for RIM BlackBerry Solutions
BlackBerry Consulting ExpertiseMobile access to email, contacts, calendars, and web applications has become a critical feature of information systems for businesses of all sizes. RIM BlackBerry handhelds are some of the most powerful devices for achieving mobile connectivity. But the infrastructure needed to support BlackBerry smartphones has grown steadily more complex as the pressure high availability and and air-tight security has heightened. Progent's RIM certified consultants focus in delivering small businesses enterprise-class IT expertise and troubleshooting services that are economical and effective.

As a Microsoft Gold certified Partner with more than a decade of background working with MS Exchange Server, Progent can give you access to in-depth expertise for incorporating BlackBerry and Microsoft technology by offering services such as Microsoft Exchange 2010 consulting as well as by providing complementary support services such as Lync Server integration and MS Office Communications Server consulting to help control IM and Presence. Progent's MS SQL 2016 consultants and Microsoft SQL Server 2014 experts can configure and repair your SQL database system to operate optimally with BES Server, and Progent's Microsoft Data Protection Manager experts can assist you to design archiving and restore processes to safeguard your messaging data and reduce productivity loss in case of a crash of your messaging system.

Progent also maintains one of the country's largest teams of Cisco certified CCIE network consultants who are available online to provide advanced support for architecting and repairing your network so it accommodates your BlackBerry solution with enterprise levels of fault tolerance, scalability, security, and manageability. CCIEs are recognized networking consultants who earn this top-level status only through strenuous testing by Cisco. CCIEs can resolve even the most complex problems associated with network planning, integration, repair, and service.

Technical Services for BlackBerry BES Server
BlackBerry BES Server streamlines administration and support of BlackBerry smartphones, providing a single platform for controlling key tasks like smartphone deployment, updates, and deactivation and providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus messaging servers and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Configuration Assistance

BES Server includes a wealth of data protection capabilities beginning with advanced data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to match the special requirements of your mobile network. Progent's BlackBerry certified consultants can assist your company to choose powerful security features and activate them remotely. Examples of these over-the-air selectable security features are:

  • Disable a BlackBerry smartphone
  • Wipe data from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate built-in defenses against malicious attacks

BlackBerry BES Server also provides flexibility in selecting ways to keep users from loading or executing unsecure or prohibited code. Progent can help you to select blocking techniques such as:

  • List exactly which programs are allowed on the device
  • Prevent external software from using persistent memory on the device
  • Select what resources external applications can use on the BlackBerry device
  • Restrict the kinds of connections external programs running on the smartphone can initialize
  • Prevent all external applications from being loaded or executed on the smartphone

Expert RIM BlackBerry Technical Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available online to deliver expert assistance to companies in the Los Angeles region or throughout the state of California. Progent's experienced online consulting team has helped businesses solve network problems and cut support expenses in every state in the United States and established a large following of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a broad array of technologies associated with RIM BlackBerry software and devices such as synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and strengthening wireless security. Major RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform basic support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified experts can in addition help you to troubleshoot a broad array of problems concerning synchronization, handset detection, messaging reconciliation, web browsing, wireless connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online support for small company networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support costs low and, by dealing with problems quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and remove BlackBerry device clients on Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, control Exchange data flow, create, update, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, system architecture, roll-out strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which management approach and equipment match your requirements, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices about alternatives for software editions, processors and storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist you to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security specialists to run network-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Consultant
If you wish to contact Progent about professional support for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.

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