Enterprise-class Remote Consulting Expertise for BlackBerry Environments
BlackBerry Remote Troubleshooting SupportSecure and reliable connectivity from mobile phones to email platforms like Exchange Server, Lotus Domino, or Groupwise has become a necessity for businesses of any type who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the most popular solutions for enabling and administering wireless connectivity. However, supporting productive BlackBerry systems is increasingly challenging due to the sophisticated tools that exist to fulfill the demand for world-class protection and fault tolerance. Progent's BlackBerry certified engineers are expert at providing remote support expertise for BlackBerry environments, lowering service costs and taking care of problems faster than is feasible with traditional on-premises service providers.

Progent maintains a seasoned group of online consultants certified to support IT system that include products from all major vendors. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help your company to resolve complex issues with your network environment. Progent's Apple certified specialists can assist your business to integrate Macintosh computers with your wireless communications solution and can provide help with iPhone and iPad integration. Progent's Linux engineers can offer expertise for managing application servers based on all leading versions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This breadth of practice areas permits Progent to offer a one-stop source for any IT consulting needed in multi-platform environments and avoids the blame game that small businesses commonly confront when trying to find technical support.

Progent's information technology security consultants have earned prestigious security certifications including CISA and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two ultra-affordable security vulnerability testing service packages that enable small businesses to receive an independent security evaluation from a Progent security engineer to determine possible weaknesses in the security profile you present inside and outside your security perimeter.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and support of RIM BlackBerry devices, offering a centralized solution for handling critical jobs like device installation, updates, and retirement and also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry Enterprise Server Integration Support

BES Server includes a wealth of data protection capabilities beginning with advanced data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to meet the special requirements of your company's network. Progent's BlackBerry authorized consultants can assist your company to choose advanced security features and activate them remotely. Samples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry device
  • Wipe information from a lost BlackBerry device
  • Disable Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry Enterprise Server also provides flexibility in selecting ways to keep users from loading or executing unsafe or unauthorized software. Progent can assist you to choose blocking processes such as:

  • List precisely what applications are permitted on the device
  • Block external programs from allocating non-volatile memory on the BlackBerry device
  • Determine what functions external software can use on the BlackBerry device
  • Limit the kinds of connections third-party applications running on the BlackBerry smartphone can establish
  • Prevent all third-party applications from being installed or executed on the device

Progent's Remote BlackBerry-Certified Consulting Services is Quick and Economical
For companies in Los Angeles, California who require quick and affordable help from a certified BlackBerry support professional, Progent provides effective remote help from a seasoned support team who have delivered IT solutions to organizations in every state in the U.S. (Refer to Progent's client testimonials.)

Online consulting services eliminates travel expense and allows consultants to resolve technical issues quickly, so you reduce lost productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry technologies and can provide expert help in areas including troubleshooting synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a secure, high-availability network architecture for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, configuring wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, install the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs assessment, system design, deployment planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration approach and hardware products meet your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, server hardware and mass storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can assist you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to run company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Qualified Specialist
In order to ask Progent about consulting expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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