Enterprise-class Remote Consulting and Support Expertise for BlackBerry Environments
RIM BlackBerry Online Troubleshooting SupportSafe and dependable access from smartphones to messaging platforms like Microsoft Exchange Server, Domino, or Novell GroupWise is now a strategic requirement for businesses of any size who wish to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are among the premiere solutions for enabling and administering wireless communications. But, supporting productive BlackBerry systems is increasingly challenging due to the sophisticated mechanisms that exist to fulfill the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry certified consultants are experienced at delivering remote support services for BlackBerry systems, lowering service costs and taking care of issues faster than is possible via conventional on-site consulting.

Progent has a large group of remote consultants qualified to maintain IT system that incorporate products from all major vendors. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can assist your company to manage complex problems with your infrastructure. Progent's Apple qualified specialists can help your business to interface Macs with your wireless communications solution and can provide support with iPhone and iPad integration. Progent's Linux consultants can offer assistance for managing servers powered by various distributions of Linux such as RedHat Linux, SUSE Linux, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This breadth of support skills permits Progent to offer a one-stop solution for any consulting consulting needed in mixed-vendor environments and eliminates the finger-pointing that small companies often encounter when looking for technical help.

Progent's IT security engineers have earned prestigious security credentials including CISA and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of low-cost security vulnerability testing service bundles that allow small companies to receive an independent security assessment from a Progent security consultant to uncover potential risks in the security profile you expose on both sides of your firewall.

BlackBerry Enterprise Server Consulting and Technical Help
The BlackBerry BES Server gives companies a single and safe source for incorporating BlackBerry smartphones into their email, groupware, and software application infrastructure. BlackBerry Enterprise Server enables wireless BlackBerry clients to access Exchange, Domino, or Groupwise messaging and to synchronize BlackBerry smartphones with workstations to ensure data consistency for applications like schedules, contact lists, tasks, notes, and specialized business software. Thanks to BlackBerry BES Server integration with Microsoft Exchange, mobile workers carrying BlackBerry smartphones can have push-based connectivity with Exchange email as well as to IM-enabled applications via Microsoft Live Communications Server and Lync Server integration.

BlackBerry BES Server Consulting Services

Progent's BlackBerry-qualified engineers can help you plan, deploy, and troubleshoot BlackBerry Enterprise Server so that you maximize the efficiency of BlackBerry clients, simplify the management of a BlackBerry solution, and reduce the expense of supporting mobile workers.

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to perform common technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned service professionals can also assist your business to resolve a broad array of issues concerning synchronization, handset detection, messaging reconciliation, web access, wireless connectivity, IM, workstation software installation, and Desktop Redirector.

As a top innovator in providing nationwide online help for small business IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile technical support expenses low and, by resolving issues quickly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs assessment, system architecture, installation planning and implementation, performance tuning, configuration of a high-availability environment, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to design a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help you to decide which administration approach and hardware products meet your requirements, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software editions, processors and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry consultant can assist you to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Certified Consultant
To get in touch with Progent about technical assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.

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