Los Angeles/Orange County, CA Metro Area Contact Information:

City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Fast and Affordable Remote Troubleshooting for Los Angeles Computer Networks
Immediate Remote Help for Los Angeles SystemsFor businesses in Los Angeles or anywhere in the state of California, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they possess the practical background and are equipped with the advanced technology required to resolve most information system problems quickly. This lowers direct costs since service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote consulting experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay just for the services that you receive. Unlike typical online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to connect to your company's network without breaching corporate security.

Progent's proven service database application maintains extensive documentation of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support provided to each customer by any Progent consultant. This database of problems and fixes is stored as a quickly retrievable proprietary knowledge base that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available other extensive support databases and allow fast access to vendors' internal support staff with the result that Progent's online service specialists are able to come up with the most efficient solutions in the least time.

Online support services available from Progent to companies in Los Angeles and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who want fast response from a dependable Help Desk with professional phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center application software to meet the particular demands of your company, or providing temporary phone support staff to work with your internal Help Desk group to deal with demanding scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center staff of seasoned network consultants gives your clients in Los Angeles or anywhere in the state of California rapid communication with a dependable technical support resource with years of experience providing phone support and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a key enabler of business efficiency, and Progent's target is to solve instead of merely document technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers phone-based professional consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your computer maintenance is proactive and automated. By exposing looming problems before they expand into downtime, system monitoring can head off stressful and expensive service failures. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a variety of operating systems.
How Your Los Angeles Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Los Angeles or anywhere in the state of California, Progent's online computer support specialists can deliver effective and affordable IT support the moment your organization requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Los Angeles company deals with a local independent consultant or employs an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to solve unexpected system crises or especially complex integration problems.

Features of Progent's Online Network Services for Los Angeles
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Los Angeles or anywhere in the state of California unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT background, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Family of Servers
    Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.















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