Remote Computer Support for Los Angeles Small Office Network Systems
For small businesses and new businesses in Los Angeles or anywhere in the state of California, Progent's online network support specialists are ready to provide professional and affordable IT help the moment your business requires it. More than 10 years of offering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve network problems quickly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Los Angeles office works with a regular independent support technician or maintains an in-house organization that know how to handle day-to-day computer problems, Progent’s Microsoft certified consultants offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to deal with sudden network emergencies or especially tough integration projects.
Features of Progent's Online Computer Support for Los Angeles
Progent's phone support, remote troubleshooting, network security consulting, and network management services give small companies in Los Angeles or anywhere in the state of California unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help services include:
Fast Phone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to small offices in Los Angeles and is also ideal for networks in more remote areas of California that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing education.
Per Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for phone service and asks for no ongoing retainer. This protects you from paying big invoices for routine repairs.
Access to Cisco Network Design Experts
As a Registered Partner for Cisco Systems, Progent can provide access to authorized specialists who have skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
Application Specialists Consulting
Progent's basic support services consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing support. Progent's Experts group offers world-class consulting expertise for specific business applications. Support offered by the Application Experts staff covers:
By offering a full service one-stop source for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that match the specific requirements of your company.
Advanced Remote Connectivity Software
Secure online connectivity allows Progent's support experts to see precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise require a costly personal service call. Cutting-edge online connectivity software and expert engineers together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote network monitoring.
Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
24-hour Service for Maximum System Availability
For small offices with line-of-business applications, Progent offers round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-constrained small offices whose workers require immediate access to a Help Desk service with expert phone support and complete escalation ability.
Advantages of Progent's IT Support for Small Offices in Los Angeles
Progent's remote support services enable your City# small business to realize the advantages of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your network will derive greater business value by being more available, productive, and secure. Benefits to your company include:
Seamless virtual expansion of your local support resources
With most small companies in Los Angeles or anywhere in California, local computer support resources, whether consisting of independent consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call service professionals offer a convenient, quick, and budget-friendly way to supplement your local help and to transfer valuable information to increase your ability to resolve future issues in-house.
Reduced Reliance on Freelance Consultants
For network support, small companies often depend on independent freelance consultants. While independent service people carry smaller internal costs than big support companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve personnel may require your business to wait for help during an IT crisis. As your small business grows, system downtime and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your network stays up and running.
Create a Scalable Foundation for Smooth Expansion
Small companies typically begin with an information system implemented on a shoestring budget. Without a scalable framework, slap-dash fixes can get thrown onto an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly built systems require careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to meet vital business requirements and ease downstream expansion.
Work with Solution Providers Instead of Product Resellers
Small companies require guidance and technical education to navigate through an ever more complex array of technology options available for accelerating business success and improving efficiency. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of IT expertise, fine tuned support software, and understanding of corporate IT enable small businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over=stretched in-house IT help.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, in the trenches of network service, performing a wide variety of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to solve real-world IT problems rapidly.
Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to each customer. The discipline of detailing and archiving support records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.
Remote Network Monitoring with Microsoft MOM
Progent is one of the few support companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MOM allows your network support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.
NextWeb provides high-speed fixed wireless data services that can be deployed in days instead of weeks. NextWeb provides a variety of wireless data transports such as NextWeb wireless T1, wireless DS3, and special occasion wireless Internet connections. Progent has an agent relationship with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to incorporate NextWeb wireless broadband services to build an enterprise-class, integrated communications solution on a down-to-earth budget.
MS Live Communications Server provides Instant Messaging and Real Presence as part of an extensible, world-class solution featuring enhanced security, seamless compatibility with other Microsoft products, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and elevated business efficiencies, enhanced worker productivity, and better intellectual property protection with this easy-to-administer, fault-tolerant solution. Successful implementations of Live Communications Server require careful planning and consideration before installation. Progent's Microsoft-authorized consultants can provide the expertise needed to deliver all the benefits of Live Communications Server throughout your entire corporation.
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids productivity downtime, reduces long-term service demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to finish your move rapidly and economically. Progent's Exchange 2007 help, repair, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business goals.
Years of experience providing Microsoft support and Cisco network consulting has allowed Progent to build an unmatched ability for serving branch offices that need network help with the flexibility associated with with small companies but which includes effective client interaction, thorough documentation, and adherence to enterprise IT protocols. If your enterprise has a remote office located anywhere in Northern California or any region served by Progent's consultants, Progent can offer a broad array of in-person and off-site IT support services and network design expertise.
Microsoft Certified Expert Exchange Server 2000 Network Consultants Network Engineer
Years of experience with Microsoft's email technology makes Progent one of the most qualified IT consulting firms in California for configuring messaging solutions powered by Exchange 2000 Server. Progent is expert in helping small companies derive all the advantages of Microsoft Exchange Server under typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server administration.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts and information workers, lessening the difficulty of designing, integrating, administering, and accessing enterprise information and database applications in environments ranging from mobile devices to corporate data networks. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and broad knowledge in designing and deploying information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
The Certified Information Systems Auditor accreditation is a globally recognized achievement that represents expertise in IS security audit and control. Accredited by ANSI, the CISA accreditation requires that consultants pass a comprehensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-qualified security professional trained to assist companies in the fields of IS audit services, IT governance, systems and architecture ROI, IT support, safeguarding of data assets, and disaster recovery planning.
Progent’s Cisco-certified technology professionals offer wireless consulting support for Cisco WAP and wireless bridge products. Cisco provides access points that have either solo 802.11g transceivers for up to 54 Mbps of throughput or two-radio access points that handle both 802.11g and 802.11a for as much as 108 Mbps of bandwidth. Progent’s Cisco wireless consultants can provide help for the whole line of Cisco 802.11g wireless access points and wireless bridges such as the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, plus any Cisco 802.11b Wireless Access Point product. The Cisco Aironet 1130AG Series and 1230AG Series access points are built to conserve present and future network infrastructure investments. The 802.11a transceiver supports data rates of up to 54 Mbps on 12 free 5 GHz channels to provide high performance as well as maximum expandability. The 802.11g transceiver supports throughput as high as 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be installed to handle only 802.11g clients for high-performance scenarios, or, for added economy, it may be configured to handle both 802.11g and legacy 802.11b technology.
By using virtual servers, companies can operate many virtual machines on one actual server. Virtual server technology enables IT organizations to gain all the advantages of server isolation, but without the costs associated with purchasing extra server hardware. Other useful server management options include network monitoring software, Microsoft WSUS, and remote server management hardware. Progent's certified server management consultants can assist you with all aspects of server virtualization and management to enable your business to contain expenses and conserve time.
Progent is the leading source of convenient, quick, and affordable access to Cisco CCIE engineers. CCIEs are recognized network experts who are awarded this top-level classification only through intense examination by Cisco Systems. CCIEs can handle even the most complicated problems associated with network architecture, implementation, repair, and support. Progent’s CCIE consultants work intimately with Cisco in-house staff in identifying issues with Cisco's IOS platform and devising workarounds or acquiring software updates to correct anomalies. Progent offers quick contact with a CCIE by phone so that you can get immediate help for complex network problems that are impacting business productivity but are beyond the expertise of your usual network support providers. Progent's CCIE support engineers can link to your environment using state-of-the-art remote support tools to provide timely and affordable diagnosis and repair of urgent network problems.
Progent’s Technical Response Center offers national remote help for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-qualified service professionals offer phone help and online direct computer connection to isolate and repair network problems rapidly and economically. The scope of IT expertise represented by Progent's staff of nationwide service engineers makes it possible to escalate even the toughest network issues to appropriate experts as needed.
Network monitoring typically involves tracking a network’s resource utilization to help uncover data traffic bottlenecks or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that run under Linux and can be used to monitor mixed-platform environments where UNIX and Windows coexist. Progent's network integration engineers can show you how to take advantage of both these programs to optimize and repair your network. Progent's Linux consulting services provide small companies and developers assistance with administering and supporting UNIX/Linux and Solaris networks that coexist with Microsoft-based technology.
Progent’s colocation center IT services are designed for companies with hardware housed at IDCs or data center colo hosting sites and requiring timely on-site help at the colo facility as well as off-site help from Microsoft and Cisco certified professionals. Progent offers a full array of Internet Data Centers and data center and colocation support services including system topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications networking, design and installation of non-stop systems, architecting and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and creating high-availability server cluster systems.
Progent’s IT outsourcing support offerings for small businesses feature designing Windows XP, .NET, and Microsoft BackOffice systems, managing upgrades to XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-site troubleshooting, fixing chronic integration issues, and creating a comprehensive security plan. Progent can help you maximize network availability and throughput with non-stop configuration, redundant network topology, and proactive network monitoring. Progent also provides project management assistance for major upgrades and can assist with requirements assessment, resource inventory, BOM development, sourcing qualification, procurement coordination, and full documentation. Progent’s computer outsourcing service also features education for office productivity software such as Office XP.
