Fast Online Help for Los Angeles Information Networks
Urgent Remote Support for Los Angeles NetworksFor businesses in Los Angeles or anywhere in the state of California, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve most information system issues rapidly. This lowers immediate expenses because service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. Unlike many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote technical support and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to link to your environment without compromising network security.

Progent's powerful technical support reporting application stores thorough records of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance rendered to every Progent customer by any consultant. This history of anomalies and responses is organized as a readily searchable support knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the best resolutions quickly.

Remote technical services available from Progent to companies in Los Angeles and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly from a ransomware incident. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need quick communication with a reliable Help Desk with proficient phone support plus the ability to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a transparent addition to your established Call Center organization. Progent's Virtual Help Desk can serve as a an escalation resource for complex technical problems, or be ready in hectic situations when your other service providers are overwhelmed.

    Progent's Call Center team of seasoned information technology professionals gives your computer users in Los Angeles or anywhere in the state of California fast contact with an effective network service resource with substantial background delivering phone consulting and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company success, and Progent's goal is to resolve rather than merely document technical issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By spotting potential problems before they grow into full-scale emergencies, remote monitoring can head off stressful and costly information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a combination of platforms.
How Your Los Angeles Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Los Angeles or anywhere in the state of California, Progent's online network support engineers can deliver expert and cost-effective system support whenever your company requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Los Angeles organization works with a local independent support technician or maintains a full time organization that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the expertise to handle sudden system emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Businesses in Los Angeles
Progent's online technical help services allow your Los Angeles business to experience the advantages of timely, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by being more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Los Angeles or anywhere in California, local computer service providers, whether represented by independent consultants or a full-time maintenance staff, can deal with the majority of network issues. However, major troubles might strike when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local service personnel. In these situations, Progent's on-call support professionals give you a convenient, quick, and budget-friendly solution to augment your local help and to transfer useful information to improve your ability to handle future issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller organizations commonly depend on independent freelance consultants. Although independent consultants have smaller internal costs than big support organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may require your business to go without assistance during an emergency. As your company expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve service experts to make sure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Without a proper framework, slap-dash repairs can get piled onto a weak foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These badly built environments require proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure that can offer the solid foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need guidance and technical education to navigate through an ever more complicated maze of product alternatives available for promoting business success and improving productivity. They hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the recommended solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of IT service, performing a wide range of IT tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every staff member to every customer. The discipline of detailing and archiving service activity results in more efficient service and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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