Fast and Affordable Remote Help for Los Angeles IT Networks
Urgent Phone Support for Los Angeles NetworksFor businesses in Los Angeles or anywhere in California, Progent provides online support for networks based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they possess the real-world experience and have access to the advanced technology required to resolve most network issues rapidly. This lowers immediate costs since service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical online service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick fixes somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes that promote the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to interface to your company's network without violating corporate security.

Progent's sophisticated technical support reporting system stores detailed documentation of all support that Progent's customers have received. Progent's staff engineers have access to the details of support rendered to each customer by every engineer. This archive of problems and responses is stored as an easily searchable proprietary knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and formal partnerships with important industry leaders such as Cisco and Microsoft open up additional vast technical databases and allow fast response from vendors' internal engineering staff so Progent's remote service specialists can determine the best solutions promptly.

Online technical services provided by Progent to businesses in Los Angeles and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight Systems Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the resources to assemble and manage an internal Help Desk but who need fast access to a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation option to resolve the most difficult technical issues, or be ready in those situations when your other service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Los Angeles or anywhere in the state of California rapid communication with a dependable network service resource with extensive experience offering telephone-based support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to company performance, and Progent's aim is to fix and not merely annotate technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth engineering support and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications such as CRM, Office Project, MS Office Word, and Microsoft Office Excel. To read more on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Los Angeles, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your IT support is proactive and automated. By uncovering emerging problems before they result in crashes, system monitoring can ward off stressful and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or systems powered by a combination of OS platforms.
How Your Los Angeles Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online support with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Los Angeles or throughout the state of California, Progent's phone-based computer support engineers can provide effective and affordable IT support whenever your company requires it. More than 15 years of delivering online repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Los Angeles business has a local freelance support technician or maintains a full time organization that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to fix unexpected network crises or especially tough integration problems.

Benefits of Progent's IT Support for Organizations in Los Angeles
Progent's remote network troubleshooting services enable your Los Angeles business to have the advantages of immediate, world-class network support without the cost of maintaining an in-house IT organization. Your information system will derive greater strategic value by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most offices in Los Angeles or anywhere in California, nearby computer support providers, whether represented by independent consultants or a full-time IT staff, can deal with the majority of technical problems. However, major troubles might occur when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support people. In these instances, Progent's on-call service professionals provide an easy, fast, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations commonly rely on independent freelance service providers. Although freelance consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may force your company to go without help during an emergency. As your business expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve support experts to make sure your IT system stays up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often begin with an IT architecture created on a modest budget. Without a scalable infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. These poorly built systems require careful assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to handle current business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations require advice and technical education to navigate through an increasingly complex array of product options capable of promoting business growth and enhancing productivity. They hardly need a network consultant who is attempting to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of IT experience, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, in the trenches of network service, executing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each staff member to every client. The practice of documenting and organizing support records results in more efficient support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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