Fast Remote Technical Support for Los Angeles Information Networks
Urgent Online Support for Los Angeles NetworksFor companies in Los Angeles or anywhere in California, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical background and have access to the advanced technology needed to resolve the majority of network issues quickly. Efficient support lowers direct expenses because solutions require minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves even more with indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor solutions somehow turn into major invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and field-tested methodologies which ensure the highest degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to connect to your company's system without breaching system security.

Progent's proven service database application keeps extensive records describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services rendered to each customer by every consultant. This archive of trouble tickets and resolutions is organized as a readily searchable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and formal relationships with major vendors including Cisco and Microsoft open up additional extensive support databases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to determine optimal resolutions promptly.

Online services provided by Progent to clients in Los Angeles and anywhere in the state of California include:

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick communication with a dependable Help Desk with proficient phone assistance plus the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation option for the toughest computer system challenges, or be available in hectic instances when your regular support engineers are too busy.

    Progent's Help Desk staff of experienced information technology experts gives your workers in Los Angeles or anywhere in the state of California fast access to a dependable support group with years of experience providing phone help and online diagnostics for computer environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company success, and Progent's intent is to fix instead of simply annotate IT issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and MS Office Excel. For additional information on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Team.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Los Angeles, or anywhere in the state of California, remote computer system monitoring services based on System Center Operations Manager, customized by Progent to fit your environment so that your network maintenance is proactive and automated. By uncovering emerging issues before they cause network outages, remote monitoring can head off stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or systems powered by multiple OS platforms.
How Your Los Angeles Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with Windows, Mac OS X, or Linux networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Los Angeles or anywhere in the state of California, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT help whenever your company requires it. Long experience delivering remote repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Los Angeles company relies on a local freelance consultant or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either lack the time or the expertise to handle unexpected system emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Companies in Los Angeles
Progent's online technical help services allow your Los Angeles business to experience the benefits of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive added business worth by being more available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most companies in Los Angeles or anywhere in California, nearby network service resources, whether made up of independent consultants or an internal IT staff, can take care of typical network problems. However, major troubles sometimes spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support professionals give you a convenient, quick, and affordable way to augment your regular help and to transfer useful information to improve your ability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices commonly rely on independent freelance consultants. While freelance service people carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your company expands, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically begin with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. These badly designed systems require careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system architecture able to provide the solid foundation to handle critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complicated array of product options available for promoting business growth and improving efficiency. These companies do not need a network consultant who is trying to resell a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match IT consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Range of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 R2 support, Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















© 2002- 2017 Progent Corporation. All rights reserved.