Fast and Affordable Online Support for Los Angeles Computer Systems
Immediate Online Support for Los Angeles SystemsFor businesses in Los Angeles or anywhere in the state of California, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent value because they have the real-world background and are equipped with the advanced technology needed to solve most information system issues rapidly. This lowers direct costs because service calls require minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical online service companies, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick fixes somehow turn into big tabs. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of customized tools and proven processes that allow the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's online support team to interface to your company's network remotely without violating system security.

Progent's sophisticated service database application keeps extensive documentation of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of all help rendered to every client by any consultant. This archive of issues and responses is organized as a conveniently accessible support database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and formal partnerships with important technology companies including Cisco Systems and Microsoft open up other extensive technical databases and permit fast access to manufacturers' internal engineering staff so Progent's online service experts can determine the best solutions in the least time.

Remote technical support services offered by Progent to clients in Los Angeles and throughout the state of California include:

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco Systems, Apple Mac, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for companies who lack the budget to build and maintain an internal Call Center but who want fast response from a reliable Help Desk with proficient phone assistance plus the expertise to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or improving your established one, selecting or modifying Help Desk software to meet the special demands of your company, or adding temporary online staff to supplement your existing Help Desk Call Center resources to deal with high-demand situations such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran information technology professionals provides your clients in Los Angeles or anywhere in the state of California rapid contact with an effective support group with extensive background providing phone support and online repair service for IT systems based on Microsoft, Cisco Systems, Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to business performance, and Progent's goal is to fix rather than simply record technical problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To learn more about Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Remote Network Monitoring Support
    Progent can provide businesses in Los Angeles, or anywhere in the state of California, online computer system monitoring support powered by System Center Operations Manager, customized by Progent for your business so your network support is proactive rather than reactive. By anticipating looming problems before they cause full-scale emergencies, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows systems, or environments powered by a combination of platforms.
How Your Los Angeles Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Los Angeles or throughout the state of California, Progent's phone-based network support specialists can deliver effective and affordable IT support the moment your business has to have it. Long experience offering remote repair services has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Los Angeles company has a local freelance support technician or employs a full time organization that can deal with day-to-day computer problems, Progent’s Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to address sudden network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Los Angeles
Progent's remote IT consulting services enable your Los Angeles business to enjoy the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being more reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    For most businesses in Los Angeles or anywhere in California, local computer support resources, whether represented by outside consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, serious problems can strike when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual service technicians. In these instances, Progent's online support experts provide a convenient, fast, and budget-friendly way to supplement your local help and to pass on useful information to improve your capability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance service providers. While independent consultants have less overhead than big service firms and can often charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may require your company to go without help during an emergency. As your network expands, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support experts to make sure your network remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Organizations often start with an IT architecture created on a modest budget. Without a robust infrastructure, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the business. These poorly designed environments need careful analysis, smart strategic planning, and extensive technical expertise to evolve to a system architecture able to provide the solid foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complex maze of product options capable of accelerating business success and enhancing efficiency. These companies do not need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align technical expertise with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Servers
    Progent offers in-depth expertise for Microsoft’s leading server products with services that include Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 support, Windows 2003 Server maintenance, Microsoft Windows 2000 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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