Los Angeles/Orange County, CA Metro Area Contact Information:

City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Fast and Affordable Remote Technical Support for Los Angeles Computer Systems
Fast Remote Support for Los Angeles NetworksFor companies in Los Angeles or anywhere in the state of California, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's online technical support experts provide excellent value due to the fact that they possess the practical background and have access to the advanced tools needed to resolve most information system issues quickly. Efficient support reduces direct costs because service calls use up minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is especially valuable for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike typical online support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and field-proven processes that promote the highest level of efficiency for online technical support and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to access your company's computer system remotely without compromising network security.

Progent's powerful service reporting system stores thorough documentation describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of support provided to every Progent customer by any Progent consultant. This database of problems and fixes is structured as a readily accessible support database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote service experts can come up with the best solutions in the least time.

Online technical services available from Progent to companies in Los Angeles and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who lack the resources to create an internal Help Desk Call Center but who want quick access to an efficient Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless addition to your established Helpdesk team. Progent's Virtual Call Center can operate as a an escalation option to handle the most difficult computer system issues, or be available in hectic instances when your other support engineers are too busy.

    Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Los Angeles or anywhere in the state of California quick communication with a dependable network service resource with substantial experience providing telephone-based support and online repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a key driver of company performance, and Progent's aim is to resolve rather than just report network problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group offers remote professional consulting expertise and training in key application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By spotting looming trouble spots before they expand into network outages, automated monitoring can minimize inconvenient and costly service failures. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of operating systems.
How Your Los Angeles Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Los Angeles or throughout the state of California, Progent's online network support specialists are ready to provide professional and affordable IT support the instant your company requires it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Los Angeles business works with a local independent support technician or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to solve sudden system emergencies or particularly complicated integration projects.

Features of Progent's Online Network Services for Los Angeles
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Los Angeles or throughout the state of California the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, refined support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be tempted to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by each consultant to each customer. The discipline of documenting and archiving support activity results in more effective support and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















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