Immediate Online Help for Los Angeles Computer Networks
Urgent Online Support for Los Angeles NetworksFor businesses in Los Angeles or anywhere in the state of California, Progent offers online support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide exceptional value because they possess the practical experience and have access to the sophisticated tools required to solve most information system problems quickly. This reduces direct costs since solutions use up minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you receive. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where fast repairs somehow turn into major bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote consulting and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to interface to your network remotely without compromising system security.

Progent's proven technical support database application stores comprehensive histories for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of support rendered to each customer by every consultant. This archive of trouble tickets and responses is stored as a readily exploitable support knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close partnerships with important industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's online consulting experts are able to find optimal solutions promptly.

Remote technical support services offered by Progent to customers in Los Angeles and anywhere in the state of California include:

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the resources to create an internal Call Center but who require fast access to a dependable Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and acts as a transparent supplement to your current Call Center team. Progent's Virtual Call Center can operate as a an escalation resource to resolve the most difficult technical problems, or be available in overflow situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your workers in Los Angeles or anywhere in the state of California immediate access to a dependable network service group with substantial experience providing phone consulting and remote repair service for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's goal is to fix rather than just record network issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers online advanced consulting support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and MS Office Excel. For more concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Team.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Los Angeles, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so that your network maintenance is proactive rather than reactive. By exposing potential issues before they cause crashes, remote monitoring can minimize inconvenient and expensive network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or networks based on a combination of OS platforms.
How Your Los Angeles Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online help with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Los Angeles or anywhere in the state of California, Progent's phone-based computer support engineers are ready to deliver professional and economical system help whenever your business needs it. More than a decade of delivering online tech support has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Los Angeles office works with a regular independent support technician or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to deal with sudden system emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Los Angeles
Progent's online support services allow your Los Angeles organization to experience the advantages of on-call, expert IT support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most companies in Los Angeles or anywhere in California, nearby network service resources, whether made up of freelance consultants or an internal IT staff, can take care of the majority of network problems. On the other hand, IT crises might strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service technicians. In these situations, Progent's on-call service experts give you a convenient, fast, and affordable way to augment your regular help and to convey useful information to improve your capability to resolve downstream problems locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller companies often depend on independent freelance service providers. Although freelance consultants carry smaller internal costs than larger consulting firms and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may require your company to go without assistance during an emergency. As your company grows, network unavailability and trouble with vital applications are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your network stays available.

  • Build a Solid Basis for Seamless Expansion
    Organizations typically start with an IT system created on a shoestring budget. Lacking a robust framework, band-aid fixes can get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such badly designed environments require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture that can offer the stable foundation to meet vital business demands and simplify downstream growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and improving efficiency. These companies do not need a computer consultant who is trying to resell a certain vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every client. The practice of detailing and archiving service records allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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