Immediate Online Support for Los Angeles IT Networks
Fast Remote Help for Los Angeles SystemsFor organizations located in Los Angeles or anywhere in the state of California, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. This reduces immediate costs since service calls use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical online service firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick fixes manage to end up as substantial bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and proven methodologies that promote the maximum level of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's online support team to access your company's network remotely without violating system security.

Progent's powerful customer support database system stores comprehensive documentation describing the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help delivered to every Progent customer by any consultant. This database of anomalies and solutions is structured as a readily retrievable support database that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional massive support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with the most efficient resolutions promptly.

Online technical services provided by Progent to companies in Los Angeles and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover quickly from a ransomware incident. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the money or time to create an internal Call Center but who need quick communication with a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless extension of your existing Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation option to handle the most difficult computer system problems, or be available in those circumstances when your other service providers are too busy.

    Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Los Angeles or anywhere in the state of California immediate communication with a reliable support group with extensive experience providing phone help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's goal is to fix rather than simply report network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering support and training in key business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and MS Office Excel. To learn additional information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Los Angeles, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive and automated. By detecting emerging issues before they grow into downtime, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Windows networks, or environments that incorporate a mix of platforms.
How Your Los Angeles Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based help with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Los Angeles or throughout the state of California, Progent's online computer support specialists are ready to deliver expert and economical IT support the instant your business has to have it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Los Angeles business deals with a local freelance support technician or maintains a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden network crises or especially tough integration problems.

Features of Progent's Remote Computer Services for Los Angeles
Progent's phone support, remote repair, system security expertise, and network management services give companies in Los Angeles or throughout the state of California unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical expertise, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 support, Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to each client. The discipline of detailing and archiving service records results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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