Fast Online Help for Los Angeles IT Networks
Fast Online Technical Support for Los Angeles SystemsFor companies in Los Angeles or anywhere in California, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most network problems rapidly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor solutions manage to turn into substantial invoices. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and proven processes which permit the maximum level of effectiveness for online help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your company's computer system without compromising system security.

Progent's sophisticated technical support database system stores thorough documentation describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance provided to each Progent client by every Progent engineer. This archive of issues and resolutions is stored as a quickly searchable internal database that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and formal relationships with important technology companies including Cisco and Microsoft open up additional extensive technical support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.

Online support offered by Progent to customers in Los Angeles and throughout the state of California include:

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the money or time to support an internal Call Center but who require quick response from an efficient Call Center with professional phone assistance as well as the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless supplement to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex network issues, or be available in overflow instances when your regular service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Los Angeles or anywhere in the state of California rapid access to a large technical support resource with extensive experience offering telephone-based help and remote diagnostics for networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's policy is to resolve instead of simply track network problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To find out additional information on Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Services
    Progent offers companies in Los Angeles, or anywhere in the state of California, remote computer system monitoring support centered around System Center Operations Manager (SCOM), configured by Progent to fit your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they evolve into network outages, automated monitoring can avoid stressful and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft environments, or systems that support multiple operating systems.
How Your Los Angeles Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Microsoft, Apple Mac, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Los Angeles or anywhere in the state of California, Progent's online network support specialists are ready to provide professional and cost-effective system support whenever your business has to have it. Long experience delivering remote repair services has earned Microsoft Gold certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Los Angeles organization has a regular independent support technician or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to solve sudden network emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Offices in Los Angeles
Progent's remote IT consulting services allow your Los Angeles company to enjoy the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will derive greater strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most businesses in Los Angeles and throughout California, local computer support resources, whether represented by freelance consultants or an internal IT staff, can handle typical network problems. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call support specialists offer a convenient, fast, and affordable way to augment your local help and to convey valuable information to improve your ability to resolve future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations commonly depend on independent freelance service providers. While freelance service people have smaller overhead than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support expertise to insure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. These badly built systems require proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet vital business demands and simplify future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices need advice and technical education to navigate through an increasingly complicated maze of product options available for promoting business growth and improving productivity. They hardly need a computer consultant who is motivated to sell a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a profitable product instead of the true needs of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, in the trenches of network service, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by every staff member to every customer. The practice of detailing and archiving service activity results in more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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