Fast and Affordable Remote Troubleshooting for Los Angeles Computer Networks
Fast Online Support for Los Angeles NetworksFor businesses located in Los Angeles or anywhere in the state of California, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve most network problems quickly. Efficient support reduces immediate costs since service calls require minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast repairs somehow end up as big bills. Progent's penchant for disposing of technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and proven processes that promote the highest degree of effectiveness for online engineering help and repair for information networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to access your company's network without compromising network security.

Progent's powerful technical support reporting system includes comprehensive records describing the support that Progent's clients have received. Progent's staff consultants have access to the records of assistance rendered to every client by every engineer. This database of trouble tickets and responses is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close partnerships with important vendors including Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to find optimal resolutions promptly.

Online technical services provided by Progent to companies in Los Angeles and throughout the state of California include:

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Support
    Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the money or time to create an in-house Help Desk but who require quick access to an efficient Help Desk with professional phone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can support you in building an effective new Call Center or enhancing your current one, selecting or enhancing Call Center application software to meet the particular demands of your corporation, or adding temporary online personnel to work with your internal Help Desk Call Center group to deal with unusually busy events like software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of experienced information technology professionals offers your computer users in Los Angeles or anywhere in the state of California rapid assistance from a dependable technical support resource with years of background providing phone consulting and online diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a key enabler of business success, and Progent's intent is to solve and not simply report network problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced consulting support and education in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications such as CRM, Microsoft Project, MS Office Word, and MS Office Excel. To read additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Online Network and Server Monitoring Services
    Progent offers businesses in Los Angeles, or anywhere in the state of California, remote computer system monitoring services based on Microsoft System Center Operations Manager, enhanced by Progent to suit your business so your network maintenance is proactive and automated. By anticipating possible issues before they result in crashes, system monitoring can ward off inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows systems, or networks based on a mix of OS platforms.
How Your Los Angeles Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based help with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Los Angeles or anywhere in the state of California, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT support whenever your business needs it. Long experience providing online tech support has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Los Angeles organization works with a local freelance support technician or employs an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to deal with unexpected system emergencies or especially complex integration problems.

Details of Progent's Remote Computer Support for Los Angeles
Progent's phone help, Internet-based repair, system security consulting, and network management services give offices in Los Angeles or throughout the state of California the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your business world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Qualified Experts
    Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Los Angeles and is also ideal for customers in geographic areas of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical information, and on-going education.

  • Per Minute Billing to Minimize Costs
    Progent offers remote support on a minute-by-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for phone support and requires no ongoing subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for simple repairs.

  • Access to Cisco Network Design Experts
    As a Certified Partner for Cisco, Progent can provide the services of authorized professionals with expertise in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Team
    Progent's basic support services include technology integration, Microsoft Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Experts group offers world-class consulting support in critical application areas. Help offered by the Application Experts Team covers:
    Dynamics GP/Great Plains Support and Programming
    MS Project Expertise
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Application Programming and Debugging
    Oracle DBA Services and Application Programming
    MySQL Management and Application Programming
    Mac Help
    Amazon Marketplace Web Service Programming and Debugging

    By offering a full service centralized resource for network generalists and specialists, Progent can tailor timely, cost-effective, and thorough IT solutions that address the specific requirements of your business.

  • Sophisticated Online Access Software
    Secure online access permits Progent's service experts to observe precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise require a costly onsite visit. Cutting-edge remote access tools and expert engineers combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online support and automated network analysis.

  • Support for Mainstream VPN Gateways
    Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.

  • 24x7 Service for Maximum System Availability
    For businesses with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.

  • Help Desk Call Center
    Progent's Help Desk support services are designed specifically for budget-conscious companies whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of technical knowledge, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just expert IT capability, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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