Fast and Affordable Remote Support for Los Angeles Computer Systems
Urgent Online Help for Los Angeles SystemsFor companies in Los Angeles or anywhere in the state of California, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated tools necessary to resolve most information system issues quickly. This reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many online service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast solutions somehow turn into large bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized technologies and proven methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your computer system without breaching corporate security.

Progent's sophisticated technical support reporting application maintains extensive records describing the service that Progent's customers have received. Progent's staff engineers have access to the history of services rendered to every client by every Progent engineer. This archive of problems and solutions is organized as a readily searchable internal database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote service specialists are able to find the best solutions in the least time.

Online technical services available from Progent to customers in Los Angeles and anywhere in the state of California include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting services include:
  • Help Desk Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who need quick access to a reliable Help Desk with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest network issues, or be ready in overflow situations when your other resources are too busy.

    Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Los Angeles or anywhere in the state of California instant communication with a reliable network service group with substantial background offering phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's intent is to solve instead of just track technical problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Office Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Team.

  • Online Network Monitoring Services
    Progent can provide companies in Los Angeles, or anywhere in the state of California, remote network monitoring support powered by Microsoft System Center Operations Manager, enhanced by Progent to suit your business so that your IT support is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive service crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or systems based on multiple platforms.
How Your Los Angeles Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Los Angeles or throughout the state of California, Progent's online network support engineers are ready to deliver effective and cost-effective system help the instant your organization has to have it. Long experience offering remote technical assistance has earned Microsoft Gold certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Los Angeles business works with a regular freelance support technician or maintains a full time organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to resolve sudden network crises or especially complex integration projects.

Features of Progent's Online Computer Support for Los Angeles
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Los Angeles or throughout the state of California unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help services include:

  • Immediate Telephone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Los Angeles and is also ideal for networks in geographic areas of California that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing education.

  • By the Minute Billing to Reduce Costs
    Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone support and imposes no ongoing retainer for services provided during regular working hours. This protects you from paying big invoices for simple fixes.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers help from on-staff specialists who have expertise in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Experts Team
    Progent's core support offerings consist of technology integration, MS Exchange Server consulting, network security design, and Help Desk Call Center support. Progent's Application Experts Team offers world-class consulting support in critical business applications. Support offered by the Application Experts Team covers:
    Dynamics GP/Great Plains Support and Customization
    MS Project Expertise
    Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Software Programming and SQL Server 2014 Software Programming and Debugging
    Oracle Project Management and Application Programming
    MySQL DBA Services and Software Development
    Apple Mac Consulting
    Amazon Marketplace Web Service Programming

    By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough information technology solutions that address the special needs of your company.

  • Advanced Online Access Tools
    Secure remote connectivity allows Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive onsite visit. Sophisticated online access tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.

  • Compatibility with Leading VPN Products
    Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • 24x7 Service for Maximum System Availability
    For companies with mission-critical applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose workers need instant access to a Help Desk service with effective telephone support and full escalation capability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical knowledge, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server maintenance, Windows 2000 legacy support, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each consultant to every client. The practice of documenting and archiving service records allows more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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