Fast Remote Technical Support for Los Angeles IT Networks
Fast Remote Help for Los Angeles NetworksFor organizations in Los Angeles or anywhere in California, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote support experts provide exceptional leverage because they have the practical background and are equipped with the advanced technology needed to solve the majority of information system problems quickly. This reduces direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged just for the support that you actually get. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor fixes manage to end up as large tabs. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and proven methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for computer systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to access your company's network without breaching network security.

Progent's powerful customer support database system stores extensive records for the support that Progent's clients have received. Progent's staff service personnel have access to the history of assistance provided to every customer by every Progent consultant. This database of trouble tickets and solutions is stored as a conveniently retrievable support database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close partnerships with major industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online consulting specialists are able to determine the best resolutions promptly.

Remote support available from Progent to customers in Los Angeles and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the money or time to assemble and manage an internal Help Desk but who need quick response from a reliable Help Desk with professional telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless extension of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the most difficult computer system problems, or be ready in overflow situations when your regular resources are overwhelmed.

    Progent's Help Desk staff of seasoned network professionals gives your customers in Los Angeles or anywhere in the state of California instant access to an effective technical support resource with substantial background delivering phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk recognition as a crucial enabler of company efficiency, and Progent's aim is to fix and not merely track network problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth consulting support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office Word, and MS Office Excel. To read more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Los Angeles, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your computer maintenance is proactive and automated. By anticipating possible trouble spots before they grow into crashes, remote monitoring can minimize inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or networks based on a mix of platforms.
How Your Los Angeles Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based help with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Los Angeles or throughout the state of California, Progent's phone-based network support specialists can deliver effective and economical system support the instant your company needs it. More than 15 years of offering remote repair services has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Los Angeles company has a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or particularly challenging integration problems.

Features of Progent's Online Network Support for Los Angeles
Progent's phone help, Internet-based repair, system security consulting, and network management services give companies in Los Angeles or anywhere in the state of California unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Los Angeles and is also ideal for networks in geographic regions of California that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.

  • By the Minute Rates to Reduce Expenses
    Progent provides remote support on a by-the-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for online support and imposes no periodic retainer for support services delivered during regular business hours. This saves you from paying big bills for routine repairs.

  • Access to Cisco Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers the services of on-staff professionals with expertise in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Team
    Progent's core support offerings consist of system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting support in critical business applications. Help offered by the Application Experts Team includes:
    Dynamics GP/Great Plains Support and Programming
    MS Project and Project Online Support
    Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Help
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL 2016 Software Development and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle Project Management and Application Programming
    MySQL DBA Services and Application Programming
    Apple Macintosh Support
    Amazon MWS Application Development

    By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that address the specific requirements of your business.

  • State of the Art Remote Access Tools
    Secure online access permits Progent's support experts to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand a costly onsite visit. Effective remote access software and expert technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.

  • Compatibility with Leading VPN Products
    Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

  • 24x7 Service for Maximum System Uptime
    For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are designed specifically for budget-constrained companies whose clients require instant recourse to a Help Desk service with effective phone support and full escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of technical expertise, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the forefront of network service, performing a wide variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Companies who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.